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Popeyes® App

Popeyes® App

Popeyes Louisiana Kitchen, Inc.

Bringing a piece of Louisiana to your fingertips!

4.5 Ratings 129K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
  • Aug 21, 2021

    By Paul Thublin
    After a terribly unsatisfactory local restaurant experience tonight I am reconsidering my previous worst rating for the app. This app is suspiciously very much like the app for another quick service chain, and while the UI itself is indeed missing some things like the ability to go heavy, light, or hold sauce or ice, the overall system does seem to work for me. Probably, the problems most people are facing are not the fault of the app, but poor local staff training on app/inventory management.
  • Aug 27, 2021

    By Senad Music
    Insane amount of bugs on Galaxy S20 Ultra. When pressing nav buttons I cannot scroll as its locked into scrolling up only. I've ordered entire meals where the restraint "received a blank order" sometimes I can't even view food options. When it works it's awesome. Hopefully fix soon.
  • Could be MUCH better Jan 1, 2021

    By Annette Packer
    My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
  • Aug 27, 2021

    By Lyneice Simmons
    I am enjoying the app so far. The perks and offers makes its especially great. The ease of ordering is nice. I love wings and I wish they offer wing deals or wing meals online. I've tried other delivery apps looking for Popeyes wing deals and Popeyes only offer these deals in restaurants. Ive missed the wings especially during Covid pandemic. It's really hard since I don't drive.
  • Sep 5, 2021

    By Ellen Reed
    I just started using this app. Well after I was shown how to use it & what to do once I arrived at popeyes to pick up my order everything turned out ok. I'm a senior citizen so I at first was a little slow however so far so good. Hope it remains good especially when I go in to pick up my order.
  • Sep 3, 2021

    By Miriam Whitten
    Love the app. I wish the STORE would have an Online Order Pickup spot at the counter so we didnt have to wait in what is usually a LONNGGGG line. But so far they have not really even started on our order when we get there 20 minutes after placing order online.
  • Aug 22, 2021

    By Joshuell Alberto
    Great deals, easy to use, accurate information about each restaurant...............08/21/21 Just updated the app, checked out the rewards section; 6,000 points are needed to get 2 free biscuits, but only 700 points needed for a chicken sando AND fries. Def an error in the coding. Mind fixing that guys?
  • Wow! Unorganized… Jun 27, 2021

    By vwgilles
    Hello, I went to the new location in Mountain Industrial Blvd, Stone Mountain, GA I was in line 10 minutes and only moved up once. I got out of line and parked to go inside to see if it was faster. The cashier was getting the food for the person that ordered before me and then she stopped and kept repeating ‘Shut it down, shut it down’. She stopped what she was doing and went to the back of the kitchen. She never said anything to us, she just disappeared. After 9 minutes she came back and completed the order ahead of me. I finally placed my order and when I got home which was 4 miles away and took the food out it was cold and the coleslaw was not cold and it didn’t fill the bottom of the cup it was in. The grease/oil on the chicken was really dark as if it had been used for several days. I removed the skin. I also asked for mild but some of the chicken was spicy. I have photos of the food. VG
  • Terrible customer service Jul 1, 2021

    By MZRissa90
    The app it self hasn’t been an issue as much as the restaurant fulfilling the orders. I usually order family meals for my family usually between $30-$50 when we order. I have had issues with items missing or being substituted. Which wasn’t an issue when it was an occasional apple pie. However the last time I ordered over $50 worth of food and received one chicken sandwich and a drink, which was not apart of my order. I went to the store they advised to contact support which I did over 10 days ago. I received a response one hour after my initial request and have not heard anything since. I have sent three follow up emails and still no response. They did not correct my order and I was not refunded. I have called the 800 number which seems to never work. So it’s really no point in putting it out there for people to call.
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
  • Aug 21, 2021

    By Paul Thublin
    After a terribly unsatisfactory local restaurant experience tonight I am reconsidering my previous worst rating for the app. This app is suspiciously very much like the app for another quick service chain, and while the UI itself is indeed missing some things like the ability to go heavy, light, or hold sauce or ice, the overall system does seem to work for me. Probably, the problems most people are facing are not the fault of the app, but poor local staff training on app/inventory management.
  • Aug 27, 2021

    By Senad Music
    Insane amount of bugs on Galaxy S20 Ultra. When pressing nav buttons I cannot scroll as its locked into scrolling up only. I've ordered entire meals where the restraint "received a blank order" sometimes I can't even view food options. When it works it's awesome. Hopefully fix soon.
  • Could be MUCH better Jan 1, 2021

    By Annette Packer
    My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
  • Aug 27, 2021

    By Lyneice Simmons
    I am enjoying the app so far. The perks and offers makes its especially great. The ease of ordering is nice. I love wings and I wish they offer wing deals or wing meals online. I've tried other delivery apps looking for Popeyes wing deals and Popeyes only offer these deals in restaurants. Ive missed the wings especially during Covid pandemic. It's really hard since I don't drive.
  • Sep 5, 2021

    By Ellen Reed
    I just started using this app. Well after I was shown how to use it & what to do once I arrived at popeyes to pick up my order everything turned out ok. I'm a senior citizen so I at first was a little slow however so far so good. Hope it remains good especially when I go in to pick up my order.
  • Sep 3, 2021

    By Miriam Whitten
    Love the app. I wish the STORE would have an Online Order Pickup spot at the counter so we didnt have to wait in what is usually a LONNGGGG line. But so far they have not really even started on our order when we get there 20 minutes after placing order online.
  • Aug 22, 2021

    By Joshuell Alberto
    Great deals, easy to use, accurate information about each restaurant...............08/21/21 Just updated the app, checked out the rewards section; 6,000 points are needed to get 2 free biscuits, but only 700 points needed for a chicken sando AND fries. Def an error in the coding. Mind fixing that guys?
  • Wow! Unorganized… Jun 27, 2021

    By vwgilles
    Hello, I went to the new location in Mountain Industrial Blvd, Stone Mountain, GA I was in line 10 minutes and only moved up once. I got out of line and parked to go inside to see if it was faster. The cashier was getting the food for the person that ordered before me and then she stopped and kept repeating ‘Shut it down, shut it down’. She stopped what she was doing and went to the back of the kitchen. She never said anything to us, she just disappeared. After 9 minutes she came back and completed the order ahead of me. I finally placed my order and when I got home which was 4 miles away and took the food out it was cold and the coleslaw was not cold and it didn’t fill the bottom of the cup it was in. The grease/oil on the chicken was really dark as if it had been used for several days. I removed the skin. I also asked for mild but some of the chicken was spicy. I have photos of the food. VG
  • Terrible customer service Jul 1, 2021

    By MZRissa90
    The app it self hasn’t been an issue as much as the restaurant fulfilling the orders. I usually order family meals for my family usually between $30-$50 when we order. I have had issues with items missing or being substituted. Which wasn’t an issue when it was an occasional apple pie. However the last time I ordered over $50 worth of food and received one chicken sandwich and a drink, which was not apart of my order. I went to the store they advised to contact support which I did over 10 days ago. I received a response one hour after my initial request and have not heard anything since. I have sent three follow up emails and still no response. They did not correct my order and I was not refunded. I have called the 800 number which seems to never work. So it’s really no point in putting it out there for people to call.
  • Aug 31, 2021

    By Doris Choy
    Ordering ahead is great. Payment is good. However, when an offer is given, the itemized list displays the correct price, but the total and amount it wants to charge is wrong. Did it 2 different instances on different dates, and both wrong and overcharged. 1st time - did a family meal...it charged me at least $3 more (and that's after calculating tax,etc). CSR gave me a credit. Today I was ordering and app says it was giving me a free side...the itemized says $0, but total added the extra.
  • Cold Cold All The Time Mar 18, 2021

    By Hot chicken lover
    Your Popeyes franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. And the worst thing they argue with you. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. Someone from the franchise should go in in fishers problem. I bought chicken tonight and is horrible and I want my money back. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad. Sorry for the miss spelling but I was so angry. There’s no motivation there. The manager walks around and when he finally starts helping, he’s not wearing gloves. I ask him if someone else can help me. This site needs supervision. They leave the new employees up front and my order has been wrong so many times. I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. It’s a hit and miss. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh. I’m so disappointed with Popeyes. I hope this helps
  • Sep 12, 2021

    By Sam Strane
    I would give 1 star if I had the opportunity. I ordered online to pick up from a store that would close at 11, and I ordered at 9. I pay for a special occasion and arrive to the store being closed. I go on the app to attempt to get a refund so I can still get something for my family, but there is no real customer service or help. All they had was a small list of options I could choose (what I needed wasn't on the list) and filled out my info. 24-48 hour wait for a response and no confirmation
  • What a Cheating Scam May 21, 2020

    By ThuThiVan
    This app offers deals like a Shrimp Box for $5 and combo for $7 so if you buy both, Total is $12 plus tax. Yet the app ignores this and charges for each item in the offers separately for a total of over $18. That not cool. Also I have asked why can’t the Tuesday special of 2 pieces be included for $2.79. You have to enter the store and order this which I take offense to as it subjects me to higher risk rather that go to the mobile pickup at the back of the store. I guess they want me and others to go to KFC who don’t do this to us. Even when you place a mobile order there is a phone number to call which they do not answer. Let the buyer beware, this app cheats you so don’t use it. I my opinion the app is poorly written as it forces you to pick dipping sauce that do not exist and if you don’t pick it will not proceed. Other app (like McDs) ask do you want to customize which makes it much easier, this one forces you to and makes the experience unenjoyable. The app cheated me the first time out of $5 the second time I complained and got my money back and used it for the tip as the employees deserve it and are not responsible to really bad programmers. How hard is to to do the Math?
  • Aug 24, 2021

    By alisa miles
    The app was finally working great, consistently til the forced update--it hasn't worked correctly since. "Offers" never load correctly to cart, always coming up with "bummer," saying it's reloading. If it reloads, it hangs. Plus, the deals it offers aren't anywhere near as good as the old ones, hence the forced update. No one gets these apps JUST to order food--we download your app, you bribe us with special deals to keep it. If i can't get to them, what's the point?
  • Scam App Jan 19, 2021

    By Jarudegirl
    If I could give them 0 stars I would. How do you have an app, that was not tested. There is no way, this app had legitimate testers. I bought a family meal for $20 + and an hour later I am arguing about this meal. I get to Popeyes after ordering for pick up, I get there at 4:20 and was told that they are out of chicken, fries and biscuits. Just go ahead and shut the whole business down. This is seriously counter productive to the goals of the business. How do you have a 3rd party run your app that is not connected to the actual franchised business place. They are not able to cancel orders knowing Popeyes have several underlining issues- namely bad customer service. I had high hopes for the app because that would mean I do not get the opportunity to interact with the very rude people you hire in every state. So now with $20 to my name, I have to call customer service so she can then submit a ticket to the support team so they can get back to me in 48 hrs while I stay over here and die of hunger. App is trash. I will be reporting this to my bank, and filing a grievance with better business bureau. This is a scam, fraud and should be locked down immediately. Ridiculous ....
  • Sep 1, 2021

    By Michael Pierce
    This app is seriously garbage. Every. Single. Time. I've ever used it, there's always some problem that stops me and forces me to wait in the drive thru. Most of the time, it just randomly dies when I try to pay and then when I try again it says I have to wait 10 minutes. This time it tells me I need some email code to login for some ungodly reason, and whenever I switch to my email to check the code, the app resets when I switch back and invalidates the code. Absolute garbage.
  • Worst app EVER! Sep 20, 2020

    By Zillagod2020
    There’s usually some kind of benefit to having these apps. I love Popeyes chicken!! BUT The app is crap! I ordered on the app but still have to go through the drive through?? Why?? I know because of CoviD right. So that means all of the other restaurants would do the same. NOPE! This is the case with Popeyes. Why even have this app you can get the Doordash or Grubhub apps. At least they give you some kind of reward system. Now my local Popeyes is by far the worst one I’ve been to as well. Customer service is non existent! They all hate their jobs. “What can I get ya!” That’s how to ask us? Next time I’ll have my kid record this and post it. It’s frustrating to order 29 mins before hand the lobby is lock and 14 cars are in line. So I have to wait another 20 mins. Then hear “what can I get ya.” What ever happened to good service? You can get this app...but be warned! Oh and one more thing... don’t even try to get a refund. You have to jump through SO many hoops. One’s I’m still jumping through after 4 days of paying and no getting the food. They have no intentions of giving you your money back. You’ve been warned!
  • Aug 22, 2021

    By Jonathan Alcantara
    Spent the last 30 minutes trying to order food with difficulties. There's inconsistencies with the order total and when you go to pay for it: - Despite redeeming the free reward for a side and seeing the price slashed to $0, it still seems to be calculated with the total when you go to pay. - Shrimp for $2.99 appears at $3.19 on the cart without any price slash. I'm hungry and going elsewhere
  • Clunky - App Needs Work May 19, 2020

    By Lilxviv
    The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface. The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.

No reviews available

No reviews available

  • Sep 3, 2021

    By Miriam Whitten
    Love the app. I wish the STORE would have an Online Order Pickup spot at the counter so we didnt have to wait in what is usually a LONNGGGG line. But so far they have not really even started on our order when we get there 20 minutes after placing order online.
  • Aug 22, 2021

    By Joshuell Alberto
    Great deals, easy to use, accurate information about each restaurant...............08/21/21 Just updated the app, checked out the rewards section; 6,000 points are needed to get 2 free biscuits, but only 700 points needed for a chicken sando AND fries. Def an error in the coding. Mind fixing that guys?
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
  • Aug 21, 2021

    By Paul Thublin
    After a terribly unsatisfactory local restaurant experience tonight I am reconsidering my previous worst rating for the app. This app is suspiciously very much like the app for another quick service chain, and while the UI itself is indeed missing some things like the ability to go heavy, light, or hold sauce or ice, the overall system does seem to work for me. Probably, the problems most people are facing are not the fault of the app, but poor local staff training on app/inventory management.
  • Aug 27, 2021

    By Senad Music
    Insane amount of bugs on Galaxy S20 Ultra. When pressing nav buttons I cannot scroll as its locked into scrolling up only. I've ordered entire meals where the restraint "received a blank order" sometimes I can't even view food options. When it works it's awesome. Hopefully fix soon.
  • Aug 27, 2021

    By Lyneice Simmons
    I am enjoying the app so far. The perks and offers makes its especially great. The ease of ordering is nice. I love wings and I wish they offer wing deals or wing meals online. I've tried other delivery apps looking for Popeyes wing deals and Popeyes only offer these deals in restaurants. Ive missed the wings especially during Covid pandemic. It's really hard since I don't drive.
  • Sep 5, 2021

    By Ellen Reed
    I just started using this app. Well after I was shown how to use it & what to do once I arrived at popeyes to pick up my order everything turned out ok. I'm a senior citizen so I at first was a little slow however so far so good. Hope it remains good especially when I go in to pick up my order.
  • Great app support May 7, 2020

    By Synapsids
    A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do. I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went. On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up. I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope! On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105). I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it. The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.
  • Could be MUCH better Jan 1, 2021

    By Annette Packer
    My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
  • Wow! Unorganized… Jun 27, 2021

    By vwgilles
    Hello, I went to the new location in Mountain Industrial Blvd, Stone Mountain, GA I was in line 10 minutes and only moved up once. I got out of line and parked to go inside to see if it was faster. The cashier was getting the food for the person that ordered before me and then she stopped and kept repeating ‘Shut it down, shut it down’. She stopped what she was doing and went to the back of the kitchen. She never said anything to us, she just disappeared. After 9 minutes she came back and completed the order ahead of me. I finally placed my order and when I got home which was 4 miles away and took the food out it was cold and the coleslaw was not cold and it didn’t fill the bottom of the cup it was in. The grease/oil on the chicken was really dark as if it had been used for several days. I removed the skin. I also asked for mild but some of the chicken was spicy. I have photos of the food. VG
  • Terrible customer service Jul 1, 2021

    By MZRissa90
    The app it self hasn’t been an issue as much as the restaurant fulfilling the orders. I usually order family meals for my family usually between $30-$50 when we order. I have had issues with items missing or being substituted. Which wasn’t an issue when it was an occasional apple pie. However the last time I ordered over $50 worth of food and received one chicken sandwich and a drink, which was not apart of my order. I went to the store they advised to contact support which I did over 10 days ago. I received a response one hour after my initial request and have not heard anything since. I have sent three follow up emails and still no response. They did not correct my order and I was not refunded. I have called the 800 number which seems to never work. So it’s really no point in putting it out there for people to call.
  • Aug 26, 2021

    By Kelvin Graham II
    This is actually a pretty solid app but the inability to order pieces of chicken a la carte or make substitions makes it less useful. Also if the store is out of something you don't find out until you get there to pick up your order.
  • Aug 31, 2021

    By Doris Choy
    Ordering ahead is great. Payment is good. However, when an offer is given, the itemized list displays the correct price, but the total and amount it wants to charge is wrong. Did it 2 different instances on different dates, and both wrong and overcharged. 1st time - did a family meal...it charged me at least $3 more (and that's after calculating tax,etc). CSR gave me a credit. Today I was ordering and app says it was giving me a free side...the itemized says $0, but total added the extra.
  • Clunky - App Needs Work May 19, 2020

    By Lilxviv
    The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface. The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
  • Horrible customer service May 19, 2020

    By loyal cuztomer 12345
    I went threw drive threw and my food wasn't fresh. I was told to pull up ten minutes went by no one came to bring my food. I went into store no one ever got me fresh food and then told me it would take 30 minutes for tenders when I know it don't take that long! Then they gave me mild saying it was fresh when I ask for spicy tenders so when I took it back they told me to leave and I couldn't get fresh Fries as they promised for waiting for fresh food that I originally ordered with my meal! I had to sit in the store and refuse to leave just to get fries I was supposed to get with my meal in the first place. They was mad at me because they kept messing my food up and couldn't take it back which I have nothing to do with and didn't even want to keep the food. I was very disappointed especially with the young man who runs the store who told me leave and don't come back all because I wanted fresh food and Popeyes is already expensive to be getting cold stuff!
  • Aug 17, 2021

    By Ethan Smith
    At the Popeyes closest to my house, the app is pointless. They don't start the order until you show up. I waited an HOUR and they hadn't even started it. They shouldn't put up signs for the app and rewards if they don't start until you show up. The food is good and the drive thru is consistent that's the only reason I gave 2 stars. I feel bad for who designed the app because the restaurants don't care about online orders at all.
  • Aug 24, 2021

    By Susan
    This app won't let me click on nearby restraints it says they are closed or its gray. Yesterday it gave me several locations I could order from just not the one I was at and today it only gives 1 location the rest are grayed out. How are you suppose to earn reward points or utilize offers? App was updated aug 8 2021
  • Cold Cold All The Time Mar 18, 2021

    By Hot chicken lover
    Your Popeyes franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. And the worst thing they argue with you. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. Someone from the franchise should go in in fishers problem. I bought chicken tonight and is horrible and I want my money back. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad. Sorry for the miss spelling but I was so angry. There’s no motivation there. The manager walks around and when he finally starts helping, he’s not wearing gloves. I ask him if someone else can help me. This site needs supervision. They leave the new employees up front and my order has been wrong so many times. I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. It’s a hit and miss. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh. I’m so disappointed with Popeyes. I hope this helps
  • Sep 12, 2021

    By Sam Strane
    I would give 1 star if I had the opportunity. I ordered online to pick up from a store that would close at 11, and I ordered at 9. I pay for a special occasion and arrive to the store being closed. I go on the app to attempt to get a refund so I can still get something for my family, but there is no real customer service or help. All they had was a small list of options I could choose (what I needed wasn't on the list) and filled out my info. 24-48 hour wait for a response and no confirmation
  • What a Cheating Scam May 21, 2020

    By ThuThiVan
    This app offers deals like a Shrimp Box for $5 and combo for $7 so if you buy both, Total is $12 plus tax. Yet the app ignores this and charges for each item in the offers separately for a total of over $18. That not cool. Also I have asked why can’t the Tuesday special of 2 pieces be included for $2.79. You have to enter the store and order this which I take offense to as it subjects me to higher risk rather that go to the mobile pickup at the back of the store. I guess they want me and others to go to KFC who don’t do this to us. Even when you place a mobile order there is a phone number to call which they do not answer. Let the buyer beware, this app cheats you so don’t use it. I my opinion the app is poorly written as it forces you to pick dipping sauce that do not exist and if you don’t pick it will not proceed. Other app (like McDs) ask do you want to customize which makes it much easier, this one forces you to and makes the experience unenjoyable. The app cheated me the first time out of $5 the second time I complained and got my money back and used it for the tip as the employees deserve it and are not responsible to really bad programmers. How hard is to to do the Math?
  • Aug 24, 2021

    By alisa miles
    The app was finally working great, consistently til the forced update--it hasn't worked correctly since. "Offers" never load correctly to cart, always coming up with "bummer," saying it's reloading. If it reloads, it hangs. Plus, the deals it offers aren't anywhere near as good as the old ones, hence the forced update. No one gets these apps JUST to order food--we download your app, you bribe us with special deals to keep it. If i can't get to them, what's the point?
  • Scam App Jan 19, 2021

    By Jarudegirl
    If I could give them 0 stars I would. How do you have an app, that was not tested. There is no way, this app had legitimate testers. I bought a family meal for $20 + and an hour later I am arguing about this meal. I get to Popeyes after ordering for pick up, I get there at 4:20 and was told that they are out of chicken, fries and biscuits. Just go ahead and shut the whole business down. This is seriously counter productive to the goals of the business. How do you have a 3rd party run your app that is not connected to the actual franchised business place. They are not able to cancel orders knowing Popeyes have several underlining issues- namely bad customer service. I had high hopes for the app because that would mean I do not get the opportunity to interact with the very rude people you hire in every state. So now with $20 to my name, I have to call customer service so she can then submit a ticket to the support team so they can get back to me in 48 hrs while I stay over here and die of hunger. App is trash. I will be reporting this to my bank, and filing a grievance with better business bureau. This is a scam, fraud and should be locked down immediately. Ridiculous ....
  • Sep 1, 2021

    By Michael Pierce
    This app is seriously garbage. Every. Single. Time. I've ever used it, there's always some problem that stops me and forces me to wait in the drive thru. Most of the time, it just randomly dies when I try to pay and then when I try again it says I have to wait 10 minutes. This time it tells me I need some email code to login for some ungodly reason, and whenever I switch to my email to check the code, the app resets when I switch back and invalidates the code. Absolute garbage.
  • Worst app EVER! Sep 20, 2020

    By Zillagod2020
    There’s usually some kind of benefit to having these apps. I love Popeyes chicken!! BUT The app is crap! I ordered on the app but still have to go through the drive through?? Why?? I know because of CoviD right. So that means all of the other restaurants would do the same. NOPE! This is the case with Popeyes. Why even have this app you can get the Doordash or Grubhub apps. At least they give you some kind of reward system. Now my local Popeyes is by far the worst one I’ve been to as well. Customer service is non existent! They all hate their jobs. “What can I get ya!” That’s how to ask us? Next time I’ll have my kid record this and post it. It’s frustrating to order 29 mins before hand the lobby is lock and 14 cars are in line. So I have to wait another 20 mins. Then hear “what can I get ya.” What ever happened to good service? You can get this app...but be warned! Oh and one more thing... don’t even try to get a refund. You have to jump through SO many hoops. One’s I’m still jumping through after 4 days of paying and no getting the food. They have no intentions of giving you your money back. You’ve been warned!
  • Aug 22, 2021

    By Jonathan Alcantara
    Spent the last 30 minutes trying to order food with difficulties. There's inconsistencies with the order total and when you go to pay for it: - Despite redeeming the free reward for a side and seeing the price slashed to $0, it still seems to be calculated with the total when you go to pay. - Shrimp for $2.99 appears at $3.19 on the cart without any price slash. I'm hungry and going elsewhere
  • Worst app Mar 17, 2020

    By sak1313
    I ordered a spicy chicken sandwich with a side of fries and tender and they only sent me the sides and no sandwich. There was no way I could contact the store through the app, so I googled up the store and tried calling them but in vain, they didn’t pick up the phone once! I then emailed them (Popeyes, generic customer service) through the email Id on the app but again, it’s been so many days and I still haven’t heard from them. I couldn’t get my refund or my food. I called doordash because they are the ones who eventually deliver you the food when you use the Popeyes app, and they told me they’ll contact the store and let them know, but no luck. I mean, I get it that mistakes happen while packing food, but at least have a platform where a customer can contact you and these mistakes can be rectified. You can’t just make an app and then not put a number or a customer service link on it where we can talk about the orders delivered to us. It’s stupid and I was disappointed with this experience and I’m deleting the app. Guess it’s constructive criticism at my own cost. Whatever
  • You maybe scammed!!! I am missing food and my money!!! Horrible / No customer service May 22, 2020

    By QueenMi23
    I placed an order using one of the trending offers on the app. I bulked up my order to meet the offer requirements. When my order arrived it was beat up and in poor condition. Looking in the bag I quickly realized that my order wasn’t complete. Only half of the items paid for was in the bag. I tried to contact the driver.. no response. I tried to contact customer service no direct number or chat... I tired to contact the actual store and had to call 6 times before someone answered. I was told Popeyes didn’t deliver my order DoorDash did; I was also told someone would be contacting me again with an update. I have yet to receive an up from the store.. I contacted DoorDash and was told because I order was placed directly from this app I cannot be reimbursed for the items I did not receive. So at this point I am still missing the other half of my order as well as my money. Save yourself the trouble and eat somewhere else! You run the risk of loosing your money and being scammed.

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