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Popeyes® App

Popeyes® App

Popeyes Louisiana Kitchen, Inc.

Bringing a piece of Louisiana to your fingertips!

4.5 Ratings 106K+ Reviews 1M+ Downloads

About Popeyes® App

Bringing a piece of Louisiana to your fingertips!
see more about Popeyes® App

Ratings & Reviews

4.5
106.3K+ Ratings
  1. 5
    77+%
  2. 4
    12+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    6+%
Write a Review
  • I would want to give it a true rating Sep 8, 2020

    By poptartbewty
    I haven’t tried the app out fully, my only problem is still dealing with the error of signing up. Every time I complete the sign up, it always tell me that an error occurred. I was wondering if you help out on the sign up presses if you can. Please and thank you! ❤️ ✊ Another thing I would want to point out, is the sign in. I was wondering if you can fix that problem as well. Every time I get the check in in my mail box and click on it, it also tells me that an error has occurred. Please do fix this, this is bad. I can’t do anything to get a delivery. 😢
    more
  • Feb 8, 2021

    By Brian Sousa
    The app works as intended, however the delivery estimate was way off and did not accurately reflect the true time nor did it update to reflect any changes. For example, a 35 minute ETA was five minutes past (7:40) and food was still going to arrive by (7:35). At this point the app showed that the order hadn't even been picked up by the driver yet. The food was also quite cool and had to be reheated.
    more
  • Feb 6, 2021

    By Rebekah10121978
    This was my first mobile app purchase. I did not have an option to choose white, dark or mixed chicken in my family meal. Not sure if I missed it somewhere, but I only saw the option for Mild or Spicy. Also, the menu items are slim compared to the menu at the location, which was dissappointing. Another thing. . . I couldn't contact support. The Submit link greyed out. Other than that, the app worked great.
    more
  • Feb 18, 2021

    By Bejay D
    Disappointed again! The app was fine I guess except for it doesn't tell you what store if it changes stores on you just if you are okay with it you don't get a receipt from the store or at least I didn't. Once again Popeyes messed up my order. So I can't use the delivery order system because they messed up orders too often. I didn't get everything that I ordered which was very disappointing and a rip-off. But since I didn't know what store was ordered from i couldnt call them!
    more
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
    more
  • Feb 10, 2021

    By shontae monae
    While I appreciate the convenience of ordering & paying through the app, I feel it should have a why it will decline your order if there is now food available. I ordered $26.33 worth of food almost 2 weeks ago and haven't gotten a refund yet I call the store multiple times & no answer so I resulted in calling customer service and they told me wait for an email (I never got) and then the will SEE if i can get a refund.
    more
  • Scam App Jan 19, 2021

    By Jarudegirl
    If I could give them 0 stars I would. How do you have an app, that was not tested. There is no way, this app had legitimate testers. I bought a family meal for $20 + and an hour later I am arguing about this meal. I get to Popeyes after ordering for pick up, I get there at 4:20 and was told that they are out of chicken, fries and biscuits. Just go ahead and shut the whole business down. This is seriously counter productive to the goals of the business. How do you have a 3rd party run your app that is not connected to the actual franchised business place. They are not able to cancel orders knowing Popeyes have several underlining issues- namely bad customer service. I had high hopes for the app because that would mean I do not get the opportunity to interact with the very rude people you hire in every state. So now with $20 to my name, I have to call customer service so she can then submit a ticket to the support team so they can get back to me in 48 hrs while I stay over here and die of hunger. App is trash. I will be reporting this to my bank, and filing a grievance with better business bureau. This is a scam, fraud and should be locked down immediately. Ridiculous ....
    more
  • Feb 22, 2021

    By PastaBrain
    I had Tmobile special code I redeemed in store. Cashier said online only. When asked to add the item first, he couldn't be bothered repeating "online only". Manager didn't even bother a second glance. Why have an app when people are not trained to do a simple task? How can I trust anything they do in the back when they can't even bother to spare a second glance in front of a customer? How can I trust Popeyes and their food when their employees can't simply be bothered?
    more
  • Worst app EVER! Sep 20, 2020

    By Zillagod2020
    There’s usually some kind of benefit to having these apps. I love Popeyes chicken!! BUT The app is crap! I ordered on the app but still have to go through the drive through?? Why?? I know because of CoviD right. So that means all of the other restaurants would do the same. NOPE! This is the case with Popeyes. Why even have this app you can get the Doordash or Grubhub apps. At least they give you some kind of reward system. Now my local Popeyes is by far the worst one I’ve been to as well. Customer service is non existent! They all hate their jobs. “What can I get ya!” That’s how to ask us? Next time I’ll have my kid record this and post it. It’s frustrating to order 29 mins before hand the lobby is lock and 14 cars are in line. So I have to wait another 20 mins. Then hear “what can I get ya.” What ever happened to good service? You can get this app...but be warned! Oh and one more thing... don’t even try to get a refund. You have to jump through SO many hoops. One’s I’m still jumping through after 4 days of paying and no getting the food. They have no intentions of giving you your money back. You’ve been warned!
    more
  • Clunky - App Needs Work May 19, 2020

    By Lilxviv
    The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface. The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
    more

No reviews available

  • I would want to give it a true rating Sep 8, 2020

    By poptartbewty
    I haven’t tried the app out fully, my only problem is still dealing with the error of signing up. Every time I complete the sign up, it always tell me that an error occurred. I was wondering if you help out on the sign up presses if you can. Please and thank you! ❤️ ✊ Another thing I would want to point out, is the sign in. I was wondering if you can fix that problem as well. Every time I get the check in in my mail box and click on it, it also tells me that an error has occurred. Please do fix this, this is bad. I can’t do anything to get a delivery. 😢
    more
  • Feb 8, 2021

    By Brian Sousa
    The app works as intended, however the delivery estimate was way off and did not accurately reflect the true time nor did it update to reflect any changes. For example, a 35 minute ETA was five minutes past (7:40) and food was still going to arrive by (7:35). At this point the app showed that the order hadn't even been picked up by the driver yet. The food was also quite cool and had to be reheated.
    more
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
    more
  • Feb 8, 2021

    By Chris Price
    This app should ask what time you expect to pick up and/or only signal the kitchen to make the food when you arrive instead of having the food made immediately. OR at least don't show the latest time to pick tbe food up. Some places take the order and you tell them when you arrive. I got told by one of your counter ladies "next time don't order and then pick it up later!" Why not? I decide when I eat, not the app! Still love Popeye's, though. I'll follow her rules 😃
    more
  • Great app support May 7, 2020

    By Synapsids
    A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do. I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went. On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up. I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope! On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105). I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it. The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.
    more
  • Feb 6, 2021

    By Rebekah10121978
    This was my first mobile app purchase. I did not have an option to choose white, dark or mixed chicken in my family meal. Not sure if I missed it somewhere, but I only saw the option for Mild or Spicy. Also, the menu items are slim compared to the menu at the location, which was dissappointing. Another thing. . . I couldn't contact support. The Submit link greyed out. Other than that, the app worked great.
    more
  • Feb 18, 2021

    By Bejay D
    Disappointed again! The app was fine I guess except for it doesn't tell you what store if it changes stores on you just if you are okay with it you don't get a receipt from the store or at least I didn't. Once again Popeyes messed up my order. So I can't use the delivery order system because they messed up orders too often. I didn't get everything that I ordered which was very disappointing and a rip-off. But since I didn't know what store was ordered from i couldnt call them!
    more
  • Could be MUCH better Jan 1, 2021

    By Annette Packer
    My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
    more
  • Feb 10, 2021

    By shontae monae
    While I appreciate the convenience of ordering & paying through the app, I feel it should have a why it will decline your order if there is now food available. I ordered $26.33 worth of food almost 2 weeks ago and haven't gotten a refund yet I call the store multiple times & no answer so I resulted in calling customer service and they told me wait for an email (I never got) and then the will SEE if i can get a refund.
    more
  • Clunky - App Needs Work May 19, 2020

    By Lilxviv
    The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface. The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
    more
  • Feb 21, 2021

    By Marcus Buchanan
    Great deals but they need to use alot less sodium in their chicken and offer baked chicken. Had to give them 2 stars for not being conscious to people with hypertension. They also say they there's a problem when ordering and to contact the credit card company for details. I used that same card in the restaurant with no problems.
    more
  • Feb 11, 2021

    By Jose Suazo
    Not very useful. You can't order every item in the standard menu. You can't always find promotional items; I couldn't order the Rip'n chicken that's advertised everywhere. This app is not intuitive whatsoever. I gave it 2 stars simply because you can actually find locations, and if you want to order food, albeit not everything they offer, you can, so that counts for something. Uninstalled because I found myself sitting outside a store ready to order from it and not be able to use it.
    more
  • Feb 3, 2021

    By Alex S
    Changed from 5 stars to 2. It used to work perfectly then it started to say ""oops, looks like something went wrong. We won't be able to complete this transaction. Check with your card provider for details" Even though I use my card for everything and it works fine
    more
  • Scam App Jan 19, 2021

    By Jarudegirl
    If I could give them 0 stars I would. How do you have an app, that was not tested. There is no way, this app had legitimate testers. I bought a family meal for $20 + and an hour later I am arguing about this meal. I get to Popeyes after ordering for pick up, I get there at 4:20 and was told that they are out of chicken, fries and biscuits. Just go ahead and shut the whole business down. This is seriously counter productive to the goals of the business. How do you have a 3rd party run your app that is not connected to the actual franchised business place. They are not able to cancel orders knowing Popeyes have several underlining issues- namely bad customer service. I had high hopes for the app because that would mean I do not get the opportunity to interact with the very rude people you hire in every state. So now with $20 to my name, I have to call customer service so she can then submit a ticket to the support team so they can get back to me in 48 hrs while I stay over here and die of hunger. App is trash. I will be reporting this to my bank, and filing a grievance with better business bureau. This is a scam, fraud and should be locked down immediately. Ridiculous ....
    more
  • Feb 22, 2021

    By PastaBrain
    I had Tmobile special code I redeemed in store. Cashier said online only. When asked to add the item first, he couldn't be bothered repeating "online only". Manager didn't even bother a second glance. Why have an app when people are not trained to do a simple task? How can I trust anything they do in the back when they can't even bother to spare a second glance in front of a customer? How can I trust Popeyes and their food when their employees can't simply be bothered?
    more
  • Worst app EVER! Sep 20, 2020

    By Zillagod2020
    There’s usually some kind of benefit to having these apps. I love Popeyes chicken!! BUT The app is crap! I ordered on the app but still have to go through the drive through?? Why?? I know because of CoviD right. So that means all of the other restaurants would do the same. NOPE! This is the case with Popeyes. Why even have this app you can get the Doordash or Grubhub apps. At least they give you some kind of reward system. Now my local Popeyes is by far the worst one I’ve been to as well. Customer service is non existent! They all hate their jobs. “What can I get ya!” That’s how to ask us? Next time I’ll have my kid record this and post it. It’s frustrating to order 29 mins before hand the lobby is lock and 14 cars are in line. So I have to wait another 20 mins. Then hear “what can I get ya.” What ever happened to good service? You can get this app...but be warned! Oh and one more thing... don’t even try to get a refund. You have to jump through SO many hoops. One’s I’m still jumping through after 4 days of paying and no getting the food. They have no intentions of giving you your money back. You’ve been warned!
    more
  • Feb 22, 2021

    By Pam Wolf
    I ordered 2 flounder sandwiches on the app for drive thru pick up and when I got there they stated they were out of flounder. I asked for a refund and they said they couldn't give refunds at the restaurant and I had to cancel the order through the app. Of course there is not a cancel button so I guess I will probably spend hours getting my money back!! Will never order through the app again.
    more
  • You maybe scammed!!! I am missing food and my money!!! Horrible / No customer service May 22, 2020

    By QueenMi23
    I placed an order using one of the trending offers on the app. I bulked up my order to meet the offer requirements. When my order arrived it was beat up and in poor condition. Looking in the bag I quickly realized that my order wasn’t complete. Only half of the items paid for was in the bag. I tried to contact the driver.. no response. I tried to contact customer service no direct number or chat... I tired to contact the actual store and had to call 6 times before someone answered. I was told Popeyes didn’t deliver my order DoorDash did; I was also told someone would be contacting me again with an update. I have yet to receive an up from the store.. I contacted DoorDash and was told because I order was placed directly from this app I cannot be reimbursed for the items I did not receive. So at this point I am still missing the other half of my order as well as my money. Save yourself the trouble and eat somewhere else! You run the risk of loosing your money and being scammed.
    more

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