Popeyes® App

I haven’t tried the app out fully, my only problem is still dealing with the error of signing up. Every time I complete the sign up, it always tell me that an error occurred. I was wondering if you help out on the sign up presses if you can. Please and thank you! ❤️ ✊ Another thing I would want to point out, is the sign in. I was wondering if you can fix that problem as well. Every time I get the check in in my mail box and click on it, it also tells me that an error has occurred. Please do fix this, this is bad. I can’t do anything to get a delivery. 😢

The app works as intended, however the delivery estimate was way off and did not accurately reflect the true time nor did it update to reflect any changes. For example, a 35 minute ETA was five minutes past (7:40) and food was still going to arrive by (7:35). At this point the app showed that the order hadn't even been picked up by the driver yet. The food was also quite cool and had to be reheated.

This was my first mobile app purchase. I did not have an option to choose white, dark or mixed chicken in my family meal. Not sure if I missed it somewhere, but I only saw the option for Mild or Spicy. Also, the menu items are slim compared to the menu at the location, which was dissappointing. Another thing. . . I couldn't contact support. The Submit link greyed out. Other than that, the app worked great.

Disappointed again! The app was fine I guess except for it doesn't tell you what store if it changes stores on you just if you are okay with it you don't get a receipt from the store or at least I didn't. Once again Popeyes messed up my order. So I can't use the delivery order system because they messed up orders too often. I didn't get everything that I ordered which was very disappointing and a rip-off. But since I didn't know what store was ordered from i couldnt call them!

App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.

My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.

This app should ask what time you expect to pick up and/or only signal the kitchen to make the food when you arrive instead of having the food made immediately. OR at least don't show the latest time to pick tbe food up. Some places take the order and you tell them when you arrive. I got told by one of your counter ladies "next time don't order and then pick it up later!" Why not? I decide when I eat, not the app! Still love Popeye's, though. I'll follow her rules 😃

A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do. I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went. On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up. I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope! On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105). I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it. The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.