APPatient

I had the application via its previous name and went right in on the new name by logging in without a hitch and using Face ID, as well.

Patient coordinators were great. Warm and friendly welcome. Dr. Carla Sanchez-Palacios was very professional, caring, good listener. She blew my expectations. She's awesome!

PLEASE NOTE: you must have already established your online patient portal profile before using this app. It is from the patient portal that you get/use the user name and password. And do NOT use http or https before the doctors office URL. I was able to check in for my appoint, sign forms, review medical history, as well as pay my office visit co-pay. For those who didn’t like the app I would recommend giving it another shot. I thought it was a great addition to the patient portal and keeping things digitally.

Although this app can’t be used well on an iPad I just used my phone. I was easily able to set up and enter all of my information and logged in with the information provided by my dermatologist. The only thing I had to do was use “forget password” to set up a password. This is so much better now that I don’t have to spend 25min sitting in a room filling out paperwork and I can track all my prescriptions and see when I have my next appointment.

The secret is to set up your online account on the office URL/patient portal first. IF, yes, if you follow the instructions you are given on your physician portal to create an account for your physician then log in, it works perfectly. The reviews I am reading on here are harsh and while I have just downloaded the app and not used it a lot, it allowed me to see and do what I wanted to do. I had no problems logging on or anything else that was complained about. I was able to add my pharmacy and my medications; checked the portal on my computer and information was correct in both locations. Maybe recheck the instructions before complaining that it is worthless or that the developers do not know what they are doing. It might be you instead! 😊 And, I hate reading & following instructions as much as the next person but in order to navigate the online world 🌎 we have no choice.

First time user setup is extremely buggy. Password would not set. Had to call the doctor's office to fix it. Once it's taken care of however the app works. Interface is very spartan and slapped together. Check the Settings to ensure you're using your front camera for your doc and also set it at a high quality. App gives you notice when doctor rings you up and also connects seamlessly. Audio and video quality is high. They need to work out the login issues. Very frustrating first experience

I almost didn’t download based on the bad reviews and was just going to go in extra early to fill out the paperwork manually. I am very glad I decided to give it a go. A couple of things to note. AFTER you download the app, use the second link that your provider shares to actually log in the first time. It interacts with the app you downloaded any sets up your account. ALSO, be sure to snap a screenshot or write down your provider url which is necessary when you sign in the next time. (Hint: if you forget, it is at the very end of the second link your provider sent). Once in the app, it was simple to complete the information and pretty basic interface. Definitely better than filling out paper forms in the waiting room. Why not 5 stars? No way to upload photo of insurance card and the 2 step setup process is not ideal.

The instructions must emphasize the need to setup the App on the doctor’s website not the App. The procedure I followed on my iPhone SE (and it was flawless) was - 1) Download App from the App Store BUT DO NOT OPEN THE APP!! 2) Click the web-link to the doctor’s website provided in the doctor’s Message “DM” or E-mail and follow the login instructions on the doctor’s website. 3) The Doctor’s website will then walk you through the registration process. 4) When done registering on the doctor’s website, exit the website. 5) Open the App you previously downloaded. All the information you entered on the doctor’s website during the registration process will be there. The App should work flawlessly from then on. If you are the kind of person who hates to read/follow instructions, you are dead in the water with this App. My complaint, hence only four stars, is that the message I received about the App failed to provide the five step instructions provided above in this Comment.

You really need to mention in this update that the prior app name was Pocket Patient. I had no idea who you are, and with all the malicious software out there was not going to accept “an update” for an app I did not recognize.

It's fine, no issues. Set up your account in Chrome first and get that all set. Then install the app.

Asks for a new password, gives the criteria, then, after you enter it twice, tells you you need a special character. Start over only to find out you cannot use an old password. Start over. Can’t modify existing password Throw phone at at wall. Patch hole.

Pretty cool! Not having to update info every appt is great! The downside was the inability to make any important changes independently. (This could be by design.)