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About Pizza Hut - Food Delivery & Takeout
About Pizza Hut - Food Delivery & Takeout
Download the official Pizza Hut app for the easiest way to order your favorite pizza, wings, desserts and more! We’ve added contactless ordering features, so you and your family can get the pizza you love without worry. Our app is designed for pizza lovers, making fast food delivery and takeout even easier. Check out our menu, find deals, save orders and earn free pizza with Hut Rewards®.
• Order contactless delivery, takeout or curbside pickup
• Check in for curbside pickup with one simple click
• Access the full Pizza Hut menu, discover new menu items and view local deals
• Stay up-to-date with your Hut Rewards® points and redeem free pizza, wings and more with ease
• Customize your own pizzas with the easy-to-use Pizza Builder
• Reorder in three easy taps
• Track your order with the Pizza Hut Delivery Tracker
• Place future orders up to 7 days in advance
• Use guest checkout to easily order without an account
• Find Pizza Hut locations near you
• Pay with cash, card or Pizza Hut gift card
• Order within the 50 United States territories and possessions excluding Puerto Rico and the U.S. Virgin Islands
• Order contactless delivery, takeout or curbside pickup
• Check in for curbside pickup with one simple click
• Access the full Pizza Hut menu, discover new menu items and view local deals
• Stay up-to-date with your Hut Rewards® points and redeem free pizza, wings and more with ease
• Customize your own pizzas with the easy-to-use Pizza Builder
• Reorder in three easy taps
• Track your order with the Pizza Hut Delivery Tracker
• Place future orders up to 7 days in advance
• Use guest checkout to easily order without an account
• Find Pizza Hut locations near you
• Pay with cash, card or Pizza Hut gift card
• Order within the 50 United States territories and possessions excluding Puerto Rico and the U.S. Virgin Islands
Ratings & Reviews
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Community
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Major Bug.
Jun 14, 2019 The app is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing the app didn’t help. more -
May 8, 2021 App is easy and quick to use. But sometimes there are bugs in the app that are very aggravating! Like when you put your card in and it won't take it. Or when you use a promo code and it pops up and says "uh oh" over and over and over again. But promo codes are easy to find the app is easy to navigate. Checkout is self explanatory. Check it out for yourself! more -
First time user, bad experience.
May 5, 2019 I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience. more -
What Happened (Baby Come Back)
Mar 31, 2020 I remember as a kid loving Pizza Hut. The pan pizza gave the best little crunch to every pie. Then something happened over the last 10 years where the quality just went down. Maybe it’s the fact that for years dominoes was garbage and when they caught up Pizza Hut just didn’t look as good anymore. I still believe that those Pizzas I had as a youth were better and a return to the roots would be nice, ingredient wise. Nowadays I go to Pizza Hut because y’all come up with crazy “pizzas” stuffing your crusts with whatever you can find. I’m surprised there hasn’t been a foray into deep dish or a “Corn Dog Stuffed Crust” (which I’m not asking for, but would be on brand. That’s not even mentioning the app, which would be fine if every other app in the Pizza business weren’t already so much better. Everything feels laggy, the design is fine but the engine on the app just feel like a beaten up Mazda just trying to make it home from Burning Man. It does the job but honestly halfway through my order I second guessed even getting my food from Pizza Hut because the dominoes app would have just been a breeze to work with. more -
Please update the following
Jun 23, 2019 So the app is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of the app is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order. Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻 more -
App will not update or download now!!!
May 24, 2020 This is the 7th time, I’ve tried to update the app today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. The app tells me that have to Update Now, without another option. So I hit the button and it goes and opens the App Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close the app and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business? more -
May 7, 2021 Has glitches when adding pizzas to deals and just says oops something went wrong causing you to restart the app. Even though you earned "rewards" you can't use them if you order from the deals section of the menu which is always to good to pass up so...why not just let us get rewarded if we have earned it and a good deal on dinner that you are offering anyway? Update: You can now get your rewards along with the deals they are offering. No longer glitches, and is very easy to order and navigate. more -
Takes forever
Oct 28, 2018 My family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to the app and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet. more -
Awesome for frequent customers
Jan 7, 2020 I have been using the Pizza Hut app now and we order about 2-3 times per month. It’s a great way to get their best deals, order from your favorite location, and save your favorite items for a quick reorder the next time you’re having a “Hut Craving”! On average, the wait times the app has given me are about 2 minutes earlier than average. My favorite part is that it tracks my purchases and saves my points so that when I get enough for a free item, it will populate that first so I can save money on my order. It’s one of the best ordering apps I have used. We have consistently accurate orders, quick pick-up/delivery times, and the best deals coming up every time we order (or reorder). Give it a try. Most “big corp” apps are really not as user friendly as this one is. I will continue to use it as long as the user interface stays as useful as it has been. more -
May 10, 2021 Works great. Suggestions for improvement: 1) retain card numbers so you don't have to reenter. More convenient. Lets be honest, if you're ordering pizza your not in a "let me get my wallet" mood. 2) change the font. The letters are very thin and unappealing. I give the app an A- and Pizzahut and A for service and stuff. 👌🏾 more
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Major Bug.
Jun 14, 2019 The app is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing the app didn’t help. more -
May 8, 2021 App is easy and quick to use. But sometimes there are bugs in the app that are very aggravating! Like when you put your card in and it won't take it. Or when you use a promo code and it pops up and says "uh oh" over and over and over again. But promo codes are easy to find the app is easy to navigate. Checkout is self explanatory. Check it out for yourself! more -
First time user, bad experience.
May 5, 2019 I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience. more -
What Happened (Baby Come Back)
Mar 31, 2020 I remember as a kid loving Pizza Hut. The pan pizza gave the best little crunch to every pie. Then something happened over the last 10 years where the quality just went down. Maybe it’s the fact that for years dominoes was garbage and when they caught up Pizza Hut just didn’t look as good anymore. I still believe that those Pizzas I had as a youth were better and a return to the roots would be nice, ingredient wise. Nowadays I go to Pizza Hut because y’all come up with crazy “pizzas” stuffing your crusts with whatever you can find. I’m surprised there hasn’t been a foray into deep dish or a “Corn Dog Stuffed Crust” (which I’m not asking for, but would be on brand. That’s not even mentioning the app, which would be fine if every other app in the Pizza business weren’t already so much better. Everything feels laggy, the design is fine but the engine on the app just feel like a beaten up Mazda just trying to make it home from Burning Man. It does the job but honestly halfway through my order I second guessed even getting my food from Pizza Hut because the dominoes app would have just been a breeze to work with. more -
Please update the following
Jun 23, 2019 So the app is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of the app is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order. Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻 more -
App will not update or download now!!!
May 24, 2020 This is the 7th time, I’ve tried to update the app today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. The app tells me that have to Update Now, without another option. So I hit the button and it goes and opens the App Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close the app and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business? more -
May 7, 2021 Has glitches when adding pizzas to deals and just says oops something went wrong causing you to restart the app. Even though you earned "rewards" you can't use them if you order from the deals section of the menu which is always to good to pass up so...why not just let us get rewarded if we have earned it and a good deal on dinner that you are offering anyway? Update: You can now get your rewards along with the deals they are offering. No longer glitches, and is very easy to order and navigate. more -
Takes forever
Oct 28, 2018 My family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to the app and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet. more -
Awesome for frequent customers
Jan 7, 2020 I have been using the Pizza Hut app now and we order about 2-3 times per month. It’s a great way to get their best deals, order from your favorite location, and save your favorite items for a quick reorder the next time you’re having a “Hut Craving”! On average, the wait times the app has given me are about 2 minutes earlier than average. My favorite part is that it tracks my purchases and saves my points so that when I get enough for a free item, it will populate that first so I can save money on my order. It’s one of the best ordering apps I have used. We have consistently accurate orders, quick pick-up/delivery times, and the best deals coming up every time we order (or reorder). Give it a try. Most “big corp” apps are really not as user friendly as this one is. I will continue to use it as long as the user interface stays as useful as it has been. more -
May 10, 2021 Works great. Suggestions for improvement: 1) retain card numbers so you don't have to reenter. More convenient. Lets be honest, if you're ordering pizza your not in a "let me get my wallet" mood. 2) change the font. The letters are very thin and unappealing. I give the app an A- and Pizzahut and A for service and stuff. 👌🏾 more
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Updated app came out with bugs
Apr 7, 2019 The previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting. First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously. The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked. more -
May 9, 2021 I would give this app more stars however it will not allow you to purchase if you use coupons to bring your order below the $14.99 minimum for delivery orders. This is ridiculous, I was gonna use my points to purchase $25 with of food for $5, but because that's below the minimum it won't let me. I've never had this problem with any other food ordering app. more -
Omg fix your app!
Jan 28, 2021 How long does this need to go on being the most jacked up app I’ve ever used? I try to change my address because I travel for work, POP up talking about “contactless delivery blah, blah” telling me that I have to clear my cart to enter a different address (in a different room number in the same hotel) click Ok, nothing happens. Back out of and close the app, repeat of first problem. Completely delete the order, close the app and clear it, same problem. Delete the address completely from my saved addresses, go through the order process all the way to check out, wrong address again, the same one I deleted already from saved addresses. Click change address....REPEAT FROM BEGINNING. It’s a vicious circle of AHHHHHHHH!!!! I just wanted a pizza and now my blood pressure is through the roof AND I’m hungry. Trying to pay $25-30 just to get food to myself which is an exorbitant amount of money in the first place, I can go to a nice place, eat and have a few drinks for that. As a matter of fact, I think that’s what I’ll do! My 18yo daughter works for Pizza Hut while she’s in school and I raised her right and she’s commended constantly, I pay money to your restaurant maybe 2-3 times a month to feed the 5 people in my house and this is how I’m repaid, with an app that makes me want to yank my own eyeballs out. 🤯 Thanks Pizza Hut app developers! 🤬 more -
From bad to worse
Jul 2, 2019 Each update makes the app prettier, but less functional and introduces more quirks. I have not been able to successfully complete (at least) the last three orders. Prior to that, it authorized my charge twice, but the store never received my order. Tried again just now. I get through the entire order and click Submit. Tells me there is an error and my store isn’t accepting online orders. I need to change me location. Change MY location? Let me buy another house just to make it convenient for you, Pizza Hut. I also get a lot of “Out of Stock” notices when trying to put an order through. At least those appear in the front end of the order as opposed to at the end when I’m trying to complete the purchase. There is potential in this app, but Pizza Hut developers and/or receiving restaurants are making this a waste of time. Am genuinely recommending that you call a local and Izzy parlor and place your order over the phone as opposed to wasting time with this app. Something I’m about to do because Pizza Hut won’t accept an invoice for the time I’ve lost. (PS: the did send me a coupon for a free pizza once when I complained about this app, but the coupon required that I use it in a restaurant. I called corporate and confirmed I had to go to a restaurant to use it. Tells you how much faith they have in their own app!) more -
May 6, 2021 Tried for almost 15 minutes to redeem my points for the boneless wings & it wouldn't take it. Kept saying something went wrong & to try again later. I mean it had absolutely no problem taking my order for the big dinner box that I'm paying for. Ended up having to order & not get the wings because I'm not paying for something that I should be able to get for free. *Updated & still doing the same thing more -
May 10, 2021 This app has never worked for the specials. For example, it shows I can order a large any topping pizza, I usually add 3 meats & 4 veggies. Should be $11.99 yet always shows as 18.00 plus change. Per store employees they can't see the online orders. I'm sorry but isn't that the whole point of having an app in the 1st place? I've even selected a pizza & removed toppings without adding new ones & the price is still wrong. If you can fix that it would be nice. Because you do not earn points. more -
May 8, 2021 I had to close an email I had and now I cant create a new account. The app recognizes my phone number attached to a account that is no longer active. It say, "Uh oh!" Please enter valid unfo. And then I ger a, Hey, we know that number, sign in! And the cycle continues so I must sign in as a guest ever time. Enter payment information all over again because it wont save it and I get no points for not having an account. A little upset about it. You would think you could sign in with a finger print more -
May 8, 2021 App will not save my new credit card or remove old cards. I've been adding a new card everytime we order for over 2 years and it never saves it. They also have parts of the app where the buttons are half on the screen and half off. The app is clearly not adjusting to different screen sizes. These are simple bugs. Not sure why they still continue. I bet they don't have these issues in their IPhone app. more -
Doesn't work!
Nov 4, 2019 So, I built a profile on the app.. Built an order and continued to check out. Then in the check out it wants me to re enter the info I just created a profile with.. Okay.. So I do that. Then again continue to check out. An error pops up stating I need to enter ALL info.. Okay.. I go back. I've entered all but the email. So, I try to enter my email, however the app will not allow me to select the email field. So I log out.. Back in.. Re enter everything from scratch.. But of course.. Same issue. Okay.. I'll just call in. I do that.. Read my order from the app verbatim. Of course this is a process because the employee doesn't know what their cheez-it product is.. Apparently employee product and special feature knowledge isn't a priority... Okay.. Finally, after extensive teamwork my order is ready to process. BUT WAIT! Now my order is 8$ more than what is stated on the app. The employee of course doesn't know why either and lacks any sort of social or problem solving skills.. However at this point.. I can't go through anymore of this bs. Keep the extra 8$ pizza Hut. Maybe spend it on app development or employee training. Both facets could use work. What an experience.. Thank you pizza Hut. What a magical experience. more -
May 12, 2021 Most recent update crashes the app at varying stages of the pizza ordering process. I honestly tried 5 times to place an order, with the last attempt force closing the app at checkout. I had to order Domino's "Pizza" which I'm not a fan of, because your website also wasn't working. The website part just wouldn't react to my clicks (Using updated Chrome and Firefox) DOMINO'S for crying out loud! I didn't even know they still existed! I wanted my stuffed crust pizza not some cardboard cutout! more
No reviews available
No reviews available
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Major Bug.
Jun 14, 2019 The app is designed very well and the user experience is great. However there is a major bug that doesn’t appear to have been addressed. Occasionally when adding something to the cart an error message is thrown and the item does not appear in the cart. Every subsequent item you attempt to add to the cart will throw the error and none will appear in the cart. Once you go to checkout none of the items appear in the subtotal or anywhere on the cart, BUT when your payment processes all the items that threw the error are on the order, charged on your card, and the items appear on the employee side so they just start making them. I got charged for 5 brownies and a couple other items I added while testing. Luckily I checked the order history immediately when I saw I gained over 100 points for 2 pizzas and called the store to cancel it, but this can cause SERIOUS headaches for customers and should be addressed. Unfortunately I don’t know what causes the initial error, and force closing the app didn’t help. more -
First time user, bad experience.
May 5, 2019 I was at the checkout screen and it kept saying my zipcode was invalid. It asked me to find a Pizza Hut when I started and it did so I continued through the process. So how was it wrong? I go back to edit the address. Turns out you can’t. You get a window that says changing the order might cancel it. So okay. I went back and added my primary address directly in the profile tab. I go back to checkout and it lets me select the address I added. Cool. Then I try to finish and now it said I don’t have any items?? So the pizzas count as nothing? And the $35+ came from nowhere? So I tried to delete an item and it said an error occurred and the entire order was empty. I had to restart all over again. PLEASE make the text fields show the autocomplete. It’s annoying having to type all the fields especially the card number when it’s already saved in iOS (picture wasn’t working on Citi Double Cash card). Bad user experience. more -
App will not update or download now!!!
May 24, 2020 This is the 7th time, I’ve tried to update the app today! This same thing happened two weeks ago where I ended up calling, and that was another headache, nevertheless, I open my app on my iPhone 8 running iOS 13.4.1. I also have Norton’s VPN on. The app tells me that have to Update Now, without another option. So I hit the button and it goes and opens the App Store, it turns the download icon to a blue bar that says Update Now and when I hit it, it starts twirling in wonderland. After 5 minutes I give up and close the Apple Store and close the app and then I try the whole process again and again. I now turn off all of Norton’s secure features that protect me, thus leaving me exposed to the world and I try this process over and over with no new results. I decided to delete my app and reinstall it again, but after about 3 minutes of twirling it comes back to the download app mode. What do I need to do te give you all some business? more -
May 7, 2021 Has glitches when adding pizzas to deals and just says oops something went wrong causing you to restart the app. Even though you earned "rewards" you can't use them if you order from the deals section of the menu which is always to good to pass up so...why not just let us get rewarded if we have earned it and a good deal on dinner that you are offering anyway? Update: You can now get your rewards along with the deals they are offering. No longer glitches, and is very easy to order and navigate. more -
Awesome for frequent customers
Jan 7, 2020 I have been using the Pizza Hut app now and we order about 2-3 times per month. It’s a great way to get their best deals, order from your favorite location, and save your favorite items for a quick reorder the next time you’re having a “Hut Craving”! On average, the wait times the app has given me are about 2 minutes earlier than average. My favorite part is that it tracks my purchases and saves my points so that when I get enough for a free item, it will populate that first so I can save money on my order. It’s one of the best ordering apps I have used. We have consistently accurate orders, quick pick-up/delivery times, and the best deals coming up every time we order (or reorder). Give it a try. Most “big corp” apps are really not as user friendly as this one is. I will continue to use it as long as the user interface stays as useful as it has been. more -
May 9, 2021 App works well. Intuitive and easy to use. Only problem is for some reason Pizza Hut doesnt see a location that delivers to me, but if I call, they do. This prevents you from getting the online-only specials. Edit: looks like they fixed the issue, and my area now exists! App works great. more -
Need to empower managers
May 10, 2019 I tried for over 30 minutes to order pizza online & kept getting the message, “uh-oh something went wrong.” By this time I would have just forgotten about it but I promised my grandson I’d get him Pizza Hut pizza for dinner. Totally frustrated, I tried calling the store. Of course, the ‘deal’ I was trying to order was an online only deal so I was put on hold 3-4 times while the manager was consulted. He couldn’t ‘find’ the deal online & I finally had to get them to pull up my order history to see that I had ordered the same deal the past several times. Then the mgr had to ‘call the GM’ to check w/ them. FINALLY, they agreed to take my order & discount it down to the online price. Meanwhile, this whole ordeal has taken almost an hour & now it’s going to be another 45-50 minutes before it is delivered. We will be eating dinner at bedtime. Totally disgusted at this point. more -
May 8, 2021 I'm handing out 4 out of 5 stars. At times the app works best. Yet, there's the occasional time where it tells me online ordering isn't available for the location near me or I'll be asked to sign in multiple times even though information was saved previously. The location I like to order from, haven't had any problems. Once an order was late but that's only due to COVID causing less employees but they are moving right along now. Good people. more -
Worthless and Useless App for such Mediocre Pizza
Mar 28, 2018 Since the last couple updates I have been unable to use the App. I click “Delivery”. I click my saved address. I click order now... NOTHING. I then have to call the store and listen to a message about how I can order online. I get a person that seems annoyed because I DIDN'T order online. APP DOES NOT WORK!!!! Frustrating for a pizza that is merely a step above a Totino’s .99c pizza from Kroger. About to not do this again. The Papa Johns App works. The Jets pizza app works. The bottom of the barrel Dominos... works. Pizza Hut should really be embarrassed!!!! Upon writing this review... been thinking... there are just too many better pizzas who’s apps work to bother. I’m deleting this one! I emailed YUM directly. Can’t believe they don’t read these reviews. If they did they would fix it. I’d hope so, anyways. DELETING... more -
App functions but can’t access order status from app
Sep 27, 2019 It used to work fine but it has been updated constantly every couple weeks and for months as soon as you finish the order it won’t show the delivery status like it used to. I have to click on a separate email to know when it’s our for delivery or use text messages. Additionally adding food tends to break the cart if it’s not done in one go, can’t go back and add another Cheezit Pizza actually counting 2 of them as an example. Finally when adding drinks in the mix and match it won’t register anything after the first drink. I have to go out to the deals and find that specific 4 for 5 drink deal just to get what I want. Otherwise it functions reasonably and has been my exclusive way of ordering for over a year. more
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May 8, 2021 App is easy and quick to use. But sometimes there are bugs in the app that are very aggravating! Like when you put your card in and it won't take it. Or when you use a promo code and it pops up and says "uh oh" over and over and over again. But promo codes are easy to find the app is easy to navigate. Checkout is self explanatory. Check it out for yourself! more -
Takes forever
Oct 28, 2018 My family and I truly love Pizza Hut food. The Corinth location takes longer than an hour to deliver 100% of the time. If we’re ever starving and can’t wait to eat, we just have to order from somewhere else. If we want the delicious food from Pizza Hut, we have to be sure we’re not too hungry and we have to order it way ahead of time. We stopped ordering from Pizza Hut about a year ago because of delivery times, but we received an email a few months later with a coupon, asking us to come back and that delivery times had improved. This was not the case. That was a few months ago. Now that Pizza Hut has these new deals, we wanted to give them another try. A couple of weeks ago, it took an hour and a half to get our food. I ordered them again today because my kids begged me to, and it’s already been over half an hour, and according to the app and online, not only is their estimated delivery time over an hour, they haven’t even started cooking the food yet. more -
May 10, 2021 Works great. Suggestions for improvement: 1) retain card numbers so you don't have to reenter. More convenient. Lets be honest, if you're ordering pizza your not in a "let me get my wallet" mood. 2) change the font. The letters are very thin and unappealing. I give the app an A- and Pizzahut and A for service and stuff. 👌🏾 more -
May 7, 2021 When you go back and edit a pizza from the checkout page, it automatically changes the sauce back to marinara. I didn't notice this, and my order was incorrect because of it. There should be an option to add more of one topping. Like 2 or 3 of the same item. For instance, I like a ton of cheese and want to have triple cheese, but can only get double. Also, it would be helpful to have a check box for requests like 'well done' or 'clean cut'. The spot to add requests has Very limited space. more -
GREAT app, but...
May 9, 2020 This app works great when you have a huge family gathering and everyone is trying to figure out what they want. You don’t have to annoy the person on the other line with all the waiting on people to decide and figure out their orders. However, I would love to be able to change my credit card info. The first time using this app I had to use another persons card because they were paying. Now every time I place an order their credit card info immediately for the default pay. No where in the app can you change this, you are forced to have to type in your information every time if it’s not the default and it can get a little tedious. This app has great potential and could go a lot deeper in depth than it already has. An example would be having toppings on a quarter of the pizza as an option. There is a half option, but no quarter. Now would that be nice? Overall the app is super useful and it gets the job done. more -
Disappointed customer
Mar 28, 2018 We ordered the $7.99 two pizza special some wings and desert for delivery. Because of the extreme high delivery orders I received a call from the manager Caesar asking me if we would prefer to come and pickup the order instead and he would remove the delivery surcharge, now this wasn’t the issue... the issue started when the my spouse went to pickup the order. Because my spouse wasn’t aware of the complete order the female employee handed her only half the order prompting me to have to contact the establishment again. Upon returning back to the store the same female associate again appeared to be confused and unsure of our order nor what I was there for after I told her the name on the order. After it was all said and done they still failed to give us all of our order. I highly suggest if your planning on visiting this establishment to check your order throughly because the employees don’t seem to care. more -
Address probs
Jul 7, 2019 I have almost ALWAYS had trouble entering addresses with this app. It's always one thing or another, usually involving the special instructions section. First it wouldn't let me go back and correct an error, and currently it won't let me see what I'm typing or use the space bar. I also used to have my address saved, but somehow it ended up being deleted? Not sure how that happened, since I didn't do it...please fix the address glitches! I love using this app over the online website, but not when it's so glitchy! Edit: correction - it won't let me add instructions on the website either (on my phone, iPad, or laptop). Edit #2: app works now, but please give the address directions space MORE characters. It's hard to give detailed directions when you can only enter 20 characters or so... more -
Performance greatly improved
May 18, 2020 I used to have all kinds of problems with the app, it would crash upon opening, etc etc. Stopped using it for awhile (and frankly was getting pizza elsewhere for a while). But that pan crust always calls me back! Updated the app on my phone, and it’s a whole new world! Menu is easy to navigate; deals, too. My ONLY whine (and really, it’s not huge) is that the app doesn’t have Apple Pay or PayPal integrated. I have to go hunt down my debit card every time I order. I know, I know, you can save a card in the app. But I’ve been hacked from other so-called secure apps (very big-name companies) so I just don’t store my card info in them anymore. Ability to pay using Apple Pay or PayPal would give it 5 stars. more
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What Happened (Baby Come Back)
Mar 31, 2020 I remember as a kid loving Pizza Hut. The pan pizza gave the best little crunch to every pie. Then something happened over the last 10 years where the quality just went down. Maybe it’s the fact that for years dominoes was garbage and when they caught up Pizza Hut just didn’t look as good anymore. I still believe that those Pizzas I had as a youth were better and a return to the roots would be nice, ingredient wise. Nowadays I go to Pizza Hut because y’all come up with crazy “pizzas” stuffing your crusts with whatever you can find. I’m surprised there hasn’t been a foray into deep dish or a “Corn Dog Stuffed Crust” (which I’m not asking for, but would be on brand. That’s not even mentioning the app, which would be fine if every other app in the Pizza business weren’t already so much better. Everything feels laggy, the design is fine but the engine on the app just feel like a beaten up Mazda just trying to make it home from Burning Man. It does the job but honestly halfway through my order I second guessed even getting my food from Pizza Hut because the dominoes app would have just been a breeze to work with. more -
Please update the following
Jun 23, 2019 So the app is definitely more user friendly, however, there is no way to add extra toppings. For example, when you select pepperoni as a topping, you can only select it once, there’s no way to change amount. The other thing I’d change is limiting the amount of characters available when instructions. Since you can’t add extra toppings, if you try to request it in additional instructions, you have to limit what you say. Add a feature that allows you to specific certain things for each item or something. The purpose of the app is for convenience and ease, but now you have to call the store after placing the order to update it to what you truly want. Might as well just call in the order. Also, with the update, when you change the amount of sauce on your pizza, it doesn’t show you’ve selected light or extra sauce when confirming your order. As consumers, we want to see what the store will see and we want to be able to order something exactly as we want it without having to jump through extra hoops. Other than that.. Pizza Hut app is great. That’s my 2 cents ✌🏻 more -
May 8, 2021 Kind of a pain. Couldn't add a coupon item unless I added a regular price item first. Card on file won't work for some reason, unless you type it in again. Not sure what's the point of saving a card of you can't ever use it again. I like the deals, often better than in online, and that you accumulate points. more -
Was perfect, now it’s annoying
Feb 29, 2020 I shouldn’t be forced to open a web page to order because the mobile app isn’t functioning right. Just to be clear, I LOVED the app. It was handy, I found all the good deals very easily, and it was so convenient sometimes I just ordered pizza to order pizza. Now, everything has drastically changed because the app doesn’t recognize my login. I even changed my password to see if I was in the wrong, in which I wasn’t. The website worked just fine, but the app acted like I didn’t even register. Until this issue is fixed, I’m rating this app 3 stars. Also, this isn’t a one time problem. For months this has happened, hence my fast of Pizza Hut pizza. Now, I about had it with this unrecognized login. Update: Customer service did little to nothing. I’m questioning Pizza Hut’s value of customers since my issues are obviously not prioritized. What was a great app is now deleted. Im keeping the 3-star review because the app is useful, but beware when you develop a problem! It’s going to be a good minute before you get a response. more -
3 stars for poor customer service
Feb 4, 2018 Not so much the app but the Pizza Hut location 140 Empire Blvd in Brooklyn,NY. And that location deserves 1 star for poor customer service. I placed an order to be ready for carry out (not even delivery) by 6pm on Super Bowl Sunday. Granted it’s super bowl Sunday so a lot of orders are being placed however I made that order from 9:12 am. I understand how they may become busy but what is a huge pet peeve is bad customer service. No one bothered to call to say that our order would be late. I showed up at the location a little after 6pm for them to tell me they haven’t made my order yet and the wait was 30 minutes. All because they had to fill rush orders first even though mine was put in from early morning. Absolute bad customer service. I would’ve been more appreciative if there was an email or phone call would’ve suffice more -
Pizza Hut app
Apr 1, 2020 I have an old account with the Pizza Hut app and or website. When I down loaded the app today I went thru the process of registering. At the very end it said Error the phone number is already in use. Wouldn’t you think that I might want to merge with that account or switch to that account.. it did this twice in one sitting. First trying to register not realizing my old account was still active and secondly to register for points... it said error sorry your cell number is in use ... and in the second case I was already logged into the corrected account. Now I don’t know how to fix the points part of the registration because I was already logged in correctly. So now I’m stuck... The app needs to be a little more user friendly and resilient to attempts like this Bill more -
Just OK
Apr 25, 2020 Overall the app works, but is frustrating to use if you want anything other than one of their preset options. First of all, the menu has no descriptions, so if you don’t know what “Hut Favorite” crust flavoring is, for example, you have to leave the app, open a browser, and Google it. The app is also inconsistent with when it allows you to choose a topping to only be on half your pizza. Sometimes it will let you do it, and sometimes it won’t. There also used to be a way to choose “light” or “extra” sauce. We spent 30 minutes trying to place an order, knowing what we wanted but unable to figure out how to do it. Reviewers online are saying you have to call in your order if you want the pizza done a certain way. If that’s the case, why have an app at all? more -
Overall solid app
Jul 28, 2020 I use this app a lot and overall I am very pleased with it. It does a great job of tracking my points and letting me know when I can get free stuff. But every so often the specs on my pizza at checkout will differ from what I originally put. More specifically: I really enjoy their creamy garlic sauce, but I always make sure at check out that my pizza description has it listed because sometimes it changes back to classic marinara and I have to edit it and change it back to creamy garlic before ordering. It’s not a huge deal and it only had to happen once that my pizza was delivered with no creamy garlic and marinara instead for me to learn my lesson. Now I just double check each order before check out and I always catch it if it does it again. more
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Updated app came out with bugs
Apr 7, 2019 The previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting. First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously. The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked. more -
May 9, 2021 I would give this app more stars however it will not allow you to purchase if you use coupons to bring your order below the $14.99 minimum for delivery orders. This is ridiculous, I was gonna use my points to purchase $25 with of food for $5, but because that's below the minimum it won't let me. I've never had this problem with any other food ordering app. more -
May 10, 2021 This app has never worked for the specials. For example, it shows I can order a large any topping pizza, I usually add 3 meats & 4 veggies. Should be $11.99 yet always shows as 18.00 plus change. Per store employees they can't see the online orders. I'm sorry but isn't that the whole point of having an app in the 1st place? I've even selected a pizza & removed toppings without adding new ones & the price is still wrong. If you can fix that it would be nice. Because you do not earn points. more -
May 8, 2021 I had to close an email I had and now I cant create a new account. The app recognizes my phone number attached to a account that is no longer active. It say, "Uh oh!" Please enter valid unfo. And then I ger a, Hey, we know that number, sign in! And the cycle continues so I must sign in as a guest ever time. Enter payment information all over again because it wont save it and I get no points for not having an account. A little upset about it. You would think you could sign in with a finger print more -
Order Chao’s
Mar 17, 2018 Annoyed!! It glitches and causes order’s to get messed up! Here is my order problem example, wanted 2 pizzas 1 with all pepperoni, reg cheese, reg sauce (which I pay good attention to bc the other gets light cheese and light sauce) and then olives on half. For this one they gave me instead, extra cheese on half (which I hate!) Then for pizza #2, ordered all pepperoni with light cheese and sauce, ended up with up with only half pepperoni(which it clearly does not say on my order), I know I specifically said “NO” when the pop up menu suggest extra cheese too! Then if that’s not enough, to end the madness, my 4 pack of 20oz was ordered as 2 Pepsi’s and 2 mountain dews and guess what, got 3 mountain dews and1 Pepsi!!! Then I have a receipt on my pizza’s (the one with no description)that’s $10 less then the one a paid!!! What kinda of chaos is this, i guarantee when I call, and I will, they will do everything possible to blame it ALL on me, they always do. 9 out of 10 times, I prove my case! Ifwhen I call, my experience is different, I will update this review! Don’t hold your breath though! Just double, triple and maybe even call them to verify they have the proper order, this is a pain!!! Good Luck my fella consumers!!! more -
May 9, 2021 App works decently well, but it didn't recognize my address (I proceeded anyways and it worked fine) and I can't register in the app (a 16 char password with upper, lower, numbers and symbols is invalid - which is kind of phishy). After using the app today, it crashed multiple times putting items in my cart. It luckily remembered my cart items when opening. It also took 20secs to open, and then 20 more to "sign me in." The app needs work. more -
Pizza often gets mixed up
Sep 28, 2019 I have used the app 3 times this week. I normally don’t order pizza this much, but I want to see how accurate the orders are. Every time I order something a pizza is close to what we want, but not exactly. If you aren’t dealing with kids this isn’t a problem, but it can be. I have ordered a pizza with white sauce and one with red sauce. I picked it up and it was wrong I didn’t think twice about checking it was wrong. I ordered pizza for a classroom they delivered the pizza and we didn’t have the vegetarian pizza which is not fun for the 3 kids who have been told by their parents you can’t eat meat(not my favorite thing about teaching but not relevant) then I decided to order one last time on the app this time I would go in and pick it up and check the pizza. Again a simple order three two topping pizza’s with one white sauce. I get the pizza and there are 2 white sauce pizzas so I check the app and I realize I messed that one up for the sauce, but the toppings had been switched so one pizza was correct to my order on the app. Use it if you want 1 pizza and it is amazing more than 1 and it is wrong very often. more -
Delivery tracker
Sep 8, 2020 So they rave about their delivery tracker... however it is VERY vague and hard to get to. Sure it takes you right there after you order but heaven forbid you exit out of the link because it is impossible to find it again. Looked in my email, not there. Finally found it and it said “pizza is out for delivery” and that my estimated delivery was 30-45 minutes.. the same thing it said when I placed the order. I live 5 minutes down the road from this location.. it can’t take that long to get the pizza to my house. Surely it doesn’t mean that the pizza is going to be sitting in the box, in a car, for 45 minutes, when it has to travel 2.2 miles down the road. Apparently, that’s exactly what it means. My email said the pizza would be here by 6:30 but it is 6:50 and still no pizza. So I thought, ‘let’s check the tracker’ buuut that was no help at all. Can’t wait to eat cold pizza. At this point I should have just loaded my toddler and infant into the car and driven to the location to get the pizza myself. My kids would have been fed hot pizza and put to bed on time. more -
Rewards points!
Aug 3, 2019 Why are the crusts limited to one who are spending a decent amount of money to earn them? Tonight I went on my Pizza Hut after not ordering for them in a little while because I typically don’t eat often. But who doesn’t like pizza right? When I’m in the mood for pizza my first choice is Pizza Hut. Anyway, i went on my Pizza Hut app & saw I had 276 pts. Cool!! I proceeded to redeem my points and order a large pizza, should I say “Large Any Pizza”. Well I came to learn it’s not any choice of large pizza you can order. I wanted to order a stuffed cheese bite pizza with toppings & wasn’t able to do because the crust wasn’t an option...when I thought I’d be redeeming my ANY large pizza? My point in all this is maybe tweak your advertisement & points system as well as being able to redeem them in-stores! I hope I can one day redeem my points for any pizza of my choice with any crust option, topping, sauces etc. Thank you for the delicious pizza I am shortly going to receive and I hope to one day be able to redeem my points & continue to do business with you. more -
Gets expensive in a hurry
Oct 14, 2020 Was 4 stars... but dropped t 2: Even without very much food, the total jumps up quickly. But it’s always hot, fresh, and tasty. And overall, delivery is timely. So there is that. It’s just so expensive that it can’t be done as often as my family would like... like weekly at least. Due to the cost it’s more of a special occasion kind of treat, like for a birthday. So a few times a year instead. Their loss. Our loss. UPDATE: was left sitting amongst numerous boxes delivered to our 220 apt building, no receipt. No receipt! Nothing to identify the order... and multiple residents were already circling the order!? They were discussing who’s it was, what was on it. And one box’s “seal” was open. At least there needed to be a receipt to let everyone (and myself) whose order it was. (Oh, and no marinara sauce. No quite “pizza” without sauce. The wings were delicious, as were the cheese sticks.) My tip will be less next time... much less. And if the app allows I will ask that they wait for me, rather than abandon my $40+ order to hungry people without even buzzing my apartment that they were here, as I did request. I headed down as soon as I had been texted that my order was out for delivery, but my family says no one buzzed... so very good I did head down or else our food would gave likely been snatched up by someone else, particularly in these difficult times. more
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Omg fix your app!
Jan 28, 2021 How long does this need to go on being the most jacked up app I’ve ever used? I try to change my address because I travel for work, POP up talking about “contactless delivery blah, blah” telling me that I have to clear my cart to enter a different address (in a different room number in the same hotel) click Ok, nothing happens. Back out of and close the app, repeat of first problem. Completely delete the order, close the app and clear it, same problem. Delete the address completely from my saved addresses, go through the order process all the way to check out, wrong address again, the same one I deleted already from saved addresses. Click change address....REPEAT FROM BEGINNING. It’s a vicious circle of AHHHHHHHH!!!! I just wanted a pizza and now my blood pressure is through the roof AND I’m hungry. Trying to pay $25-30 just to get food to myself which is an exorbitant amount of money in the first place, I can go to a nice place, eat and have a few drinks for that. As a matter of fact, I think that’s what I’ll do! My 18yo daughter works for Pizza Hut while she’s in school and I raised her right and she’s commended constantly, I pay money to your restaurant maybe 2-3 times a month to feed the 5 people in my house and this is how I’m repaid, with an app that makes me want to yank my own eyeballs out. 🤯 Thanks Pizza Hut app developers! 🤬 more -
From bad to worse
Jul 2, 2019 Each update makes the app prettier, but less functional and introduces more quirks. I have not been able to successfully complete (at least) the last three orders. Prior to that, it authorized my charge twice, but the store never received my order. Tried again just now. I get through the entire order and click Submit. Tells me there is an error and my store isn’t accepting online orders. I need to change me location. Change MY location? Let me buy another house just to make it convenient for you, Pizza Hut. I also get a lot of “Out of Stock” notices when trying to put an order through. At least those appear in the front end of the order as opposed to at the end when I’m trying to complete the purchase. There is potential in this app, but Pizza Hut developers and/or receiving restaurants are making this a waste of time. Am genuinely recommending that you call a local and Izzy parlor and place your order over the phone as opposed to wasting time with this app. Something I’m about to do because Pizza Hut won’t accept an invoice for the time I’ve lost. (PS: the did send me a coupon for a free pizza once when I complained about this app, but the coupon required that I use it in a restaurant. I called corporate and confirmed I had to go to a restaurant to use it. Tells you how much faith they have in their own app!) more -
May 6, 2021 Tried for almost 15 minutes to redeem my points for the boneless wings & it wouldn't take it. Kept saying something went wrong & to try again later. I mean it had absolutely no problem taking my order for the big dinner box that I'm paying for. Ended up having to order & not get the wings because I'm not paying for something that I should be able to get for free. *Updated & still doing the same thing more -
May 8, 2021 App will not save my new credit card or remove old cards. I've been adding a new card everytime we order for over 2 years and it never saves it. They also have parts of the app where the buttons are half on the screen and half off. The app is clearly not adjusting to different screen sizes. These are simple bugs. Not sure why they still continue. I bet they don't have these issues in their IPhone app. more -
Doesn't work!
Nov 4, 2019 So, I built a profile on the app.. Built an order and continued to check out. Then in the check out it wants me to re enter the info I just created a profile with.. Okay.. So I do that. Then again continue to check out. An error pops up stating I need to enter ALL info.. Okay.. I go back. I've entered all but the email. So, I try to enter my email, however the app will not allow me to select the email field. So I log out.. Back in.. Re enter everything from scratch.. But of course.. Same issue. Okay.. I'll just call in. I do that.. Read my order from the app verbatim. Of course this is a process because the employee doesn't know what their cheez-it product is.. Apparently employee product and special feature knowledge isn't a priority... Okay.. Finally, after extensive teamwork my order is ready to process. BUT WAIT! Now my order is 8$ more than what is stated on the app. The employee of course doesn't know why either and lacks any sort of social or problem solving skills.. However at this point.. I can't go through anymore of this bs. Keep the extra 8$ pizza Hut. Maybe spend it on app development or employee training. Both facets could use work. What an experience.. Thank you pizza Hut. What a magical experience. more -
May 12, 2021 Most recent update crashes the app at varying stages of the pizza ordering process. I honestly tried 5 times to place an order, with the last attempt force closing the app at checkout. I had to order Domino's "Pizza" which I'm not a fan of, because your website also wasn't working. The website part just wouldn't react to my clicks (Using updated Chrome and Firefox) DOMINO'S for crying out loud! I didn't even know they still existed! I wanted my stuffed crust pizza not some cardboard cutout! more -
May 4, 2021 Oven is broken sadly so when I saw a push notification for a free large pizza I thought "oh well this will work". made the pizza tried to add it to cart and the app kept telling me it was hitting issues. Couldn't go any further and when I try to make a normal order it hits issues. I can't see any messages in app, can't find the offer again, and its very frustrating to use. I had more issues with the app than the pizza store itself. more -
May 7, 2021 What a joke this app is. I've tried several times to redeem my points and it just says problem has occurred try again later. This has happened several times over nearly a year now. Fix your app. I won't buy any more from you if I can't even simply redeem my points I earned. Very frustrated. Updated still every time I try to redeem my points it tells me there is a problem. How convenient pizza hut. This app is garbage so ya you don't take this app seriously. I'm going somewhere else. more -
If only there was 0⭐️ option
Apr 19, 2018 This app is terrible. So bad that it actually affects how well I enjoy your pizza. I actually can’t enjoy it because your app hasn’t worked properly for the last 7 MONTHS!! I’ve relied on Dominos to RELIABLY deliver with a functioning app. Your apps MAIN issues that really shouldn’t be issues include: 1. Adding a new address when ordering. It takes forever to verify an address. Then I shut down the app and restart it and my address is in the saved section. I shouldn’t have to keep closing your app for it to save my input. 2. I can’t get into the Order menu. I click order now and NOTHING happens. It just sits there with the map up showing me my nearest Pizza Hut location and that’s all. So I can’t even look at your menu and order anything!! It’s just a shame because I honestly used to enjoy your pizza. I even considered, after 7 months, ordering from you. But again your app has failed me and from what I see, everyone else writing these recent reviews. Until you fix your app, I’ll be enjoying the 5-Star(check their App Store rating compared to yours😉) service, quality, and taste of Dominos pizza. Amazing how much a functioning app can affect your customers more -
Worst app to use
Aug 26, 2018 My experience EVERY TIME I try to use this app is horrendous. To start out, I hate talking to people over the phone. If there is any possible way to get rid of in person communication, I go for it. But... With this app I will ALWAYS pick up the phone to CALL the store instead of just using the app. For a mobile app, if it is not twice as easy to use as any other method to do the same thing, then it won't be used. For my desire to ignore people, if it made it twice as hard to order the pizza I would still use the app. But since at every turn I am presented with a broken portion of the app, or when the prices don't add up for a premade pizza, or when you go to add something to the pizza and the cheese is the only thing that tells you it costs extra but then you're $5.00 over what you expected. Then you realize all the app actually is, is the web GUI crammed inside a mobile app, you realize you would've had a better experience just using the mobile Web browser. Bottom line, don't use this app until Pizza Hut gets off their ^$$#$ and pays someone to actually build a worthwhile app. Just call the dang shop. They're nice people, usually. more
What’s Groovy
I have only been using the app the past couple weeks honestly, but I haven't had any issues at all, especially compared to ordering through the website. I recommend it. But I would also like to say that the pizza hut store I order from has been consistently amazing! Every other corporate pizza chain in our area have been huge disappointments for 7 years until we finally started ordering from this particular store. Great job guys, thank you always!
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What’s Subpar
It's not bad, but a few (dozen) tweaks would definitely make the experience much more enjoyable and much more efficient. Recently, ANY deals (like the free pizza deals) haven't worked at all, and NOBODY will take responsibility for it. I love Pizza Hut pizza, it's my favorite, but your app, and your customer service, are pathetic at best. I may just have to switch over to Papa Johns from now on. I love your pizza, but EVERYTHING else about you is leaving a BAD taste in my mouth!!!
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Release Notes
5.17.0
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Pizza Hut - Food Delivery & Takeout
