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Phone Swipe Merchant Services

Phone Swipe Merchant Services

Phone Swipe

Accept credit cards with a Phone Swipe merchant account.

3.9 Ratings 2K+ Reviews 50K+ Downloads

About Phone Swipe Merchant Services

Accept credit cards with a Phone Swipe merchant account.
see more about Phone Swipe Merchant Services

Ratings & Reviews

3.9
1.7K+ Ratings
  1. 5
    57+%
  2. 4
    17+%
  3. 3
    6+%
  4. 2
    4+%
  5. 1
    16+%
  • Swipe feature Jul 22, 2017

    By tradewinds24
    With a pick up and delivery type business Swipe makes it extremely flexible for my customers. I would like to see a chip reader that can be used in the same convenient manner. Sometimes I have to manually put in the customers info when it won't read the strip. The swipe feature encompasses about 35% of my payments and the fees are reasonable
    more
  • May 9, 2018

    By A Google user
    Average
    more
  • Update no longer shows customer name Feb 18, 2018

    By Jmax cat
    I really like this processor but now when I do a transaction the customer's name no longer shows up automatically, I have to input it if I want it. My transactions show "unnamed customer." Why the change? I did e-mail for customer support and also called. They are not sure why this is happening and could not find a solution. They suggested that I leave a review on this forum.
    more
  • Most Recent Update doesn’t work properly May 4, 2018

    By Mooochiii333
    Everything was good on this app until today’s update. Right after I manually charge the credit card, the app closes! I’m not able to fill in customer name and email recipients etc. I have to reopen the app and go in to type in the recipients email addresses but I can’t do the same for customer name.
    more
  • Feb 20, 2018

    By IC IC
    Fees are very high and poor acct practices and processes
    more
  • Feb 23, 2018

    By donna mullen
    Every week I use this app for 4 hours or less with less than 15 transactions. And every week I have at least one application failure ("stopped").
    more
  • Make a copy of your daily sales!! Aug 30, 2012

    By Carmen's Place
    I am on my 3rd phone swipe in less than 90 days. First one worked on and off for a couple of weeks, tech support kept telling me it was my phone. It also stopped computing tax - again was told it was my phone; and could not reason with them that it use to work and now did not so what does my phone have to do with it?? Got a different phone (the first one was on their list of compatible phones) - same thing happened - phone swipe worked on and off for a week or so. Every time I called tech support the women would tell me to uninstall and reinstall, at which point I lost all my stored data! That happened 4 times until I said enough!! It is frustrating to have to manually enter a card, but after 5 or 6 times you don't want your customer to have to stand there; and I think Phone Swipe does this on purpose so they can get the higher rate for a manually entered card. Same crap started happening, so I invested in a compatible iPad. 3rd card reader now accepts a card the majority of the time.....I will add that my store is stationary on a street front and I have a Internet connection 4 feet away. If you can avoid it, do NOT speak with any women in tech support they only know to tell you to uninstall and reinstall - that is not the right answer.
    more
  • DO NOT USE THEM or PAYANYWHERE Feb 27, 2013

    By Prime6925
    Phoneswipe and PAYANYWHERE ARE THE SAME!!! they are the extremely rude, dont care, worse merchant to do business with. They shut down your account without you knowing and hold your funds for 180 days and with no valid reason but " it's a business decision" they held on to a significant high dollar amount of my funds that i uae for my business which was paid to me by my clients for my job, but thy value their jobs more than mine, and holding on to your money they can even invest it and make a profit within 180 days so is it fair to hold on to money you earned? NO They have long wait time, Unprofessional, carefree representatives, if they cant fix your issue you will be on hold until they see that you hung up. I was on hold for 20 minutes. No one takes responsibility all they do is point fingers. If you value your business and your customers like I said STAY AWAY!!!!! The rates are high anyways after i did my research and they are just a broker looking to make money and there are much better merchant out there. I can't begin to tell you how much issues I have had with them. STAY AWAY!!! The best and friendliest person I spoke to was the sales rep who couldn't care less about nothing but his sales
    more
  • Don't even try. Jul 26, 2013

    By MRiveroC
    I own a small moving company in VA Downloaded this app Started using the service Phone swipe updated the app and all my transactions information was deleted from the phone app. ( still able to see it on their website) The worst started with all my Pre Authorized transactions: I require a security deposit from the customer in order to book the move. I put on Pre Auth a lot of transactions which is similar to when you go to the truck rental company and they take your credit card and put it on hold until you return the rented truck and they finalized the transaction. Now, imagine that the Rental Truck company is relying on Phone swipe and phone swipe updates the app and now all the information of the Pre Authorized transaction is lost. That's exactly my case. Then started calling Waiting for someone to answer for 30 or more minutes for someone to answer. He/ she doesn't know what to do, pass the ball to some else but you have to wait again. You repeat this process several times. Finally, tech support says they don't know how to solve this issue but he will makes notes to ensure this wont happen again. So what should I do now????? They cant resolve a big issue like this buy they can charge you 3.5% plus any other hidden fees. Check cnet reviews and everywhere else, they got 0 stars.
    more
  • Nov 14, 2017

    By Linda Mariano
    What the hell happened? Transactions processed on different days Nov. 8 to 11. Accounting nightmare. Did not receive batch total emails. Might use square till this mess is resolved
    more

No reviews available

  • Oct 7, 2017

    By A Google user
    I do like this app but why isn't the swiper compatible with the Samsung galaxy s7 edge or the s7. This is frustrating considering I just got the S7 Edge and now I'll either have to pay a lot of money to get an S8 or switch companies and no longer use phone swipe. I just received a message say it is now compatible with my device, tried it out, and it WORKS!! Thank you so much for fixing this issue and getting back to me so quickly.
    more
  • Someone at PhoneSwipe Seems to be Listening Aug 23, 2011

    By RK0212
    I have only had a good experience with this app and product and it has had a very positive impact on my business over the past few months. Reading through some of the recent critical reviews, it's reassuring to see that at least the folks at PhoneSwipe seem to be reading these reviews, listening to the criticism and suggestions, as I see they just put the pricing and rate % on their website per one of the critical reviews a few weeks back.
    more
  • Jul 29, 2017

    By Danny Chavez
    Very good pos and free
    more
  • Jun 10, 2017

    By Alan Van Heusen
    Just hate having to log in each time.
    more
  • Jul 15, 2017

    By Chester Holden
    Love it guys
    more
  • Swipe feature Jul 22, 2017

    By tradewinds24
    With a pick up and delivery type business Swipe makes it extremely flexible for my customers. I would like to see a chip reader that can be used in the same convenient manner. Sometimes I have to manually put in the customers info when it won't read the strip. The swipe feature encompasses about 35% of my payments and the fees are reasonable
    more
  • Feb 2, 2018

    By Chris Mendenhall
    It works very well wherever I have cell service!
    more
  • Nov 13, 2017

    By Jeffrey Poehlmann
    I have been using this app since it was first introduced. It works as well as or better than comparable mobile processing apps and, if it is set up properly for your business, is generally less expensive than Square or GoPayments, et al. I have noticed that the complaints run into several very basic categories: 1, it doesn't work with a user's device. That is the case with all mobile apps -- it isn't a perfect world, not all devices work with all apps. That can be problematic, but the app works with more devices than it used to and tech support is generally quite good. 2, there is a $3.99 / month fee to keep the account active if it has not been used in 12 months. To avoid it, just make one charge per year -- pretty simple. And the company did send out announcements about this several times prior to starting the fee, so it should not have surprised anyone. 3, the fees are too high or there are hidden fees. This one appears rooted in the fact that there are TWO versions of Phone Swipe accounts: one "Pay As You Go" with fixed percentages and no monthly fees (similar to Square) and one with standard merchant account features, monthly fees and custom rates. The latter style of account costs more for small merchants but can save a lot for those processing high volumes each month. ($5k or less per month, stick to the Pay As You Go pricing.) Many people sign up for the standard merchant account by mistake, usually through user error, and this used to be a bigger problem. Frankly, for small ticket items (I sell mostly coffees), the Pay As You Go pricing cannot be beat. Next day funding is amazing and customer service has been top notch. Every now and again, I have encountered a glitch. The software and web portal are not perfect -- each update improves something and removes something it seems. Right now I cannot easily get a single spreadsheet that has both my deposits and my sales in the same, single list, and I would love to see a report that shows both the gross sale and net deposit for every transaction, but I can still figure out my effective rate / cost of processing with just a bit of simple math. Over the past few years, it has stayed very close to the 2.69% cost for swiped transactions, even with the occasional keyed entry at the higher rate (3.49% plus $0.19 for manual transactions). And no, there are NO other costs to me that I have seen. Very simple, very basic, very cheap. If I sold high ticket products and did high volume sales, I would switch to a standard merchant account complete with PCI requirements, monthly fees, all the standard pass-through expenses, and "lower rates" (preferably an Interchange-plus account), because it would be worth the cost of the fees to get the savings of the lower rates -- but not with the low sales volume and low ticket prices I am dealing with. My review is four stars -- five for the customer service and the low rates, three for the reporting features on the app (even though they have improved in some areas). Ultimately, I think the app will catch up and get this product a solid 5 stars.
    more
  • May 19, 2017

    By Cath Cox
    I've been using Phone Swipe to process credit cards for my business since 2013. Overall decent service and fees.
    more
  • Gratuity Mar 9, 2012

    By McMenamin25
    I really do like this app, clients are quite impressed. However, I would like to see the option to add the tip after running the credit card and not before. I feel it's rude to ask the client to choose their tip before swiping their card...otherwise they're likely to miss the tip because the new way of merchant accounts is not widely recognized and is easily misunderstood by the consumers.
    more
  • May 9, 2018

    By A Google user
    Average
    more
  • Update no longer shows customer name Feb 18, 2018

    By Jmax cat
    I really like this processor but now when I do a transaction the customer's name no longer shows up automatically, I have to input it if I want it. My transactions show "unnamed customer." Why the change? I did e-mail for customer support and also called. They are not sure why this is happening and could not find a solution. They suggested that I leave a review on this forum.
    more
  • Most Recent Update doesn’t work properly May 4, 2018

    By Mooochiii333
    Everything was good on this app until today’s update. Right after I manually charge the credit card, the app closes! I’m not able to fill in customer name and email recipients etc. I have to reopen the app and go in to type in the recipients email addresses but I can’t do the same for customer name.
    more
  • Feb 20, 2018

    By IC IC
    Fees are very high and poor acct practices and processes
    more
  • Great for small business!! Bad customer service May 23, 2012

    By KCZP
    This is a great product for small business owners. Easy to use however if you have any issues don't count on customer service! It's TERRIBLE!!! Also, I feel I have to keep a very close watch on my deposits to my bank. They are inconsistent and can easily be overlooked if your missing one. Not very user friendly to keep track of. I have had to uninstall my ap already to fix an issue that no one had an answer for, after 2 weeks and 4 calls later finally someone said just uninstall and reinstall. Well that deletes all your Info so have fun recreating your entire program again. But I rather do that then deal with customer service again. It would have been a 4 star before dealing with them.
    more
  • Make a copy of your daily sales!! Aug 30, 2012

    By Carmen's Place
    I am on my 3rd phone swipe in less than 90 days. First one worked on and off for a couple of weeks, tech support kept telling me it was my phone. It also stopped computing tax - again was told it was my phone; and could not reason with them that it use to work and now did not so what does my phone have to do with it?? Got a different phone (the first one was on their list of compatible phones) - same thing happened - phone swipe worked on and off for a week or so. Every time I called tech support the women would tell me to uninstall and reinstall, at which point I lost all my stored data! That happened 4 times until I said enough!! It is frustrating to have to manually enter a card, but after 5 or 6 times you don't want your customer to have to stand there; and I think Phone Swipe does this on purpose so they can get the higher rate for a manually entered card. Same crap started happening, so I invested in a compatible iPad. 3rd card reader now accepts a card the majority of the time.....I will add that my store is stationary on a street front and I have a Internet connection 4 feet away. If you can avoid it, do NOT speak with any women in tech support they only know to tell you to uninstall and reinstall - that is not the right answer.
    more
  • Nov 14, 2017

    By Linda Mariano
    What the hell happened? Transactions processed on different days Nov. 8 to 11. Accounting nightmare. Did not receive batch total emails. Might use square till this mess is resolved
    more
  • Jun 23, 2017

    By Dr. Humphries
    Had a lot of problems
    more
  • Hold off on upgrading Aug 18, 2012

    By A/2
    This is the second time this has happened to me in the 8 months i've been using Phone Swipe. It happened after the last upgrade a few months ago and again a few days ago when I upgraded the app. Right afterwards I couldn't go into the account. It was like it didn't exist. Costumer service was great working me thru the process of re installing the app but I lost all the data of past sales and all my recorded inventory for the second time. A word of advice. Don't update right away, wait at least a few days and check the reviews. If I had waited I would have known the update was faulty and waited for it to be fixed before clicking on the update. I don't agree with the bad reviews about their customer service. I think they are great and really try hard to help us customers. I've tried other services and Phone Swipe has the best rates and customer service that's why I stay with them. If they were to fix this problem permanently I would give them 5 stars.
    more
  • Unreliable Sep 25, 2016

    By Brendadawn
    The convenience of being able to accept credit card payments literally anywhere is fantastic, and I love that. The problem I've consistently experienced with phone swipe is that when it comes to actually swiping the card, it only works about 40% of the time. The remaining time I have to manually enter the credit card number and information into the app, which not only takes longer but it also charges me a more expensive processing fee. Because the app is unreliable and cumbersome when processing non-swipeable transactions, I can't recommend it.
    more
  • Feb 23, 2018

    By donna mullen
    Every week I use this app for 4 hours or less with less than 15 transactions. And every week I have at least one application failure ("stopped").
    more
  • DO NOT USE THEM or PAYANYWHERE Feb 27, 2013

    By Prime6925
    Phoneswipe and PAYANYWHERE ARE THE SAME!!! they are the extremely rude, dont care, worse merchant to do business with. They shut down your account without you knowing and hold your funds for 180 days and with no valid reason but " it's a business decision" they held on to a significant high dollar amount of my funds that i uae for my business which was paid to me by my clients for my job, but thy value their jobs more than mine, and holding on to your money they can even invest it and make a profit within 180 days so is it fair to hold on to money you earned? NO They have long wait time, Unprofessional, carefree representatives, if they cant fix your issue you will be on hold until they see that you hung up. I was on hold for 20 minutes. No one takes responsibility all they do is point fingers. If you value your business and your customers like I said STAY AWAY!!!!! The rates are high anyways after i did my research and they are just a broker looking to make money and there are much better merchant out there. I can't begin to tell you how much issues I have had with them. STAY AWAY!!! The best and friendliest person I spoke to was the sales rep who couldn't care less about nothing but his sales
    more
  • Don't even try. Jul 26, 2013

    By MRiveroC
    I own a small moving company in VA Downloaded this app Started using the service Phone swipe updated the app and all my transactions information was deleted from the phone app. ( still able to see it on their website) The worst started with all my Pre Authorized transactions: I require a security deposit from the customer in order to book the move. I put on Pre Auth a lot of transactions which is similar to when you go to the truck rental company and they take your credit card and put it on hold until you return the rented truck and they finalized the transaction. Now, imagine that the Rental Truck company is relying on Phone swipe and phone swipe updates the app and now all the information of the Pre Authorized transaction is lost. That's exactly my case. Then started calling Waiting for someone to answer for 30 or more minutes for someone to answer. He/ she doesn't know what to do, pass the ball to some else but you have to wait again. You repeat this process several times. Finally, tech support says they don't know how to solve this issue but he will makes notes to ensure this wont happen again. So what should I do now????? They cant resolve a big issue like this buy they can charge you 3.5% plus any other hidden fees. Check cnet reviews and everywhere else, they got 0 stars.
    more
  • Dec 11, 2017

    By Leanna Daly
    I am so upset i cant use this app anymore. Not sure what happened. What is the 800 # to reach customer service??
    more
  • Wasting my time!!! Feb 28, 2012

    By MsKandiR
    The only solution these folks have (for not thoroughly testing their app upgrade before issuing it, mind you) is for merchants to uninstall the app and then reinstall. In your world, who has time to reinstall all of their products, etc. Just BAD for business. It is bad enough in the beginning the card reader would not work. I guess you don't test those before sending them out either. Then I have referred merchants who you keep charging a monthly fee, etc and your word to them is that you did not know which account type they wanted. Well maybe you should ask. Most people do not know there is an option. Now I see why our company, which brings in millions in sales, dropped you all like a hot potato. Too many issues etc. you would think a per transaction option would have less headaches. NOT!!!
    more

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