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PayPal Mobile Cash: Send and Request Money Fast

PayPal Mobile Cash: Send and Request Money Fast

PayPal Mobile

The PayPal mobile app is the secure way to send, receive, and access your money.

4.6 Ratings 8M+ Reviews 100M+ Downloads

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Ratings & Reviews

Write a Review
  • img Community
    I love your helpful comments Ari — I am a fan of PayPal, but never knew this feature existed.
    img by Khausalya
    2 years ago
  • img Community
    When you want to buy a highly specific item you can't fully pay now, you can find yourself wasting hours searching for a store that supports pay later. Since you can use PayPal in almost any store, it's a great way to save time and afford the item you want.
    img by Khausalya
    2 years ago
  • img Community
    Instead of waiting 3 to 4 days to get your cash, you can cash a check directly to your account and retrieve it whenever you want it. Now you can have cash in your hands within minutes and you do not have to worry about not having money in your accounts.
    img by Hanna katelynn
    2 years ago
  • img Expert
    1. Send and request money with no fuss! Just a tap of the finger and the cash is available, no problem
    2. Clean interface makes it simple to send and receive money with notifications so you always know what's going on
    3. Send money instantaneously to over 100 countries with a few quick moves

    Reviewed by Laura S on February 1, 2018

  • Works Most of the Time, but Unscrupulous Vendors! Mar 6, 2021

    By DilloDean
    Most of the time it’s terrific, quick and easy to use. However I can’t seem to stay auto logged in. It will work for a while and then start making me log in for every transactions. It will then ask me if I want to auto log in for future transactions on this device. I always check yes and it will work for a while but eventually revert to making me log in every time for every single transaction. Also I’ve been disappointed with PayPal for some of the scammer vendors that use PayPal. There have been a few that me and many other PayPal customers have complained about through the PayPal Community in Disputes and Limitations for which PP seems to turn a blind eye. One Chinese vendor used a false address and didn’t send the right product (actually sent unusable pieces that didn’t even go together) and then refused to allow me to return it and only offered me a fraction of the price as a refund. When reading other complaints, it’s so obvious that their business practice is simply a scam and that it has no intention of providing anyone with a real product. Yet PayPal continues to allow them to do business through them. Why I can not understand. I’ve actually considered closing my account. I use PP for the convenience but I also felt using it would be a bit more secure and reputable. If this is your reason for using PP, this is not the case.
  • Since ebay sold it in early 2017 or so, PayPal... Sep 10, 2017

    By c m c m d
    Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;)
  • Difficult to navigate but does a lot Apr 6, 2020

    By Midwest Mimi
    I have had a paypal account for almost twenty years. It has been handy and useful. There have been some difficulties along the way but they’ve worked out. Two complaints-one, about 10 years ago I sent$130 worth of items to a buyer. Tracking showed them at a post office near where they were going. When the buyer filed a claim with EBay, PayPal simply removed the money from my account. No question, no discussion. No communication. I followed up with the post office and got nowhere, but that’s a different story. Two, since I’ve been using my phone for EBay, I’ve used other parts of my app. It’s difficult. For example, I can add as many addresses as I want, but I can’t change my default, where I no longer live. I can get to the site, but there’s no option to remove my default, just my additional addresses. Today I tried using the Shipping label part. ‘Help’ doesn’t help. I finally figured out how to do it from my summary but after 6 labels it told me I needed to add a debit or credit card or bank account because I didn’t have enough funds. I checked my balance, my bank balance, and debit card balance. They were all way good. I logged out and tried again. No good. I’ll try again tomorrow but two customers of mine didnt get the one-day service I offer.
  • Jul 17, 2021

    By Nikki Lokken
    It really is easy to send money through this app. I love the feature that let's me send money right from my bank account, fee free. So simple, and fast. 4/5 stars, would have been 5/5 but for some reason I'm not able to access my messages. I have unread messages and I know they're really there (it's not an error) because I sent a message to customer support a few days ago and the response from them is sitting in my uread messages. Hopefully it gets fixed before it's automatically deleted.
  • In a case of fraud, it took a LOT of effort for PayPal to advocate for me! Jul 8, 2021

    By SurrealBog 115
    Update: it took me several attempts, but PayPal did finally investigate my case and found that the merchant was indeed at fault. PayPal issued me a full refund and I have begun using their services again. PayPal is a little more convenient to use at the point of purchase than credit cards, as it usually requires only a couple of clicks to make a purchase. If they will defend my rights as a consumer as well as credit card companies do, then I no longer have a problem using the app. This is not so much a case of buyer beware anymore. Just buyer, be aware… My original complaint: I made a purchase using PayPal and I never received the merchandise. PayPal allowed the vendor to charge my card immediately, yet three months later I still had not received my items. PayPal did not help me get a refund. I had to open a time consuming dispute and PayPal ruled in favor of the merchant! The merchant provided a tracking number from China that said the package was delivered to the US (no more specifics were provided!) PayPal ruled in favor of the bogus merchant without any further investigating. Also, navigating the app and Website to complain involved a lengthy case of hide and seek. I recommend making purchases with your credit card instead of PayPal. Your credit card will offer you much better protection in a case of fraud.
  • Loyal member since 1998! Jun 16, 2021

    By jb dean
    I literally joined when you first launched. Back then I used you for my eBay auctions but I’ve kept you & will keep you as long as you’re around. You are the leader in sending out protected payments (before anyone did it, PayPal protected the user’s bank info) & w how there is so much stolen identity & fraud online, you’ve always been a lifesaver! I’ve had my identity stolen 3 years in a row - info that was taken from Bank of America (either by an employee or hack) because it was the ONLY place I had given all the identifiable info in one place prior to the theft. It was a nightmare to get corrected & I still have snags once in awhile. But w payment services like yours (now we have ApplePay, AmazonPay & even InstagramPay), I don’t have to worry about my info being stolen! You also make paying others a breeze as many of my charities use you. I always get confirmation emails within seconds of the payment going through. I have never had a single issue w your service except once when I couldn’t remove an old bank account from my profile. But that corrected itself after a few months. So if I could, I’d give you 10 stars! PayPal is awesome! (Now if your Venmo was as great, but sadly it’s not. Lots of snafus & poor customer service who have no authority to do much of anything.)
  • Works Most of the Time, but Unscrupulous Vendors! Mar 6, 2021

    By DilloDean
    Most of the time it’s terrific, quick and easy to use. However I can’t seem to stay auto logged in. It will work for a while and then start making me log in for every transactions. It will then ask me if I want to auto log in for future transactions on this device. I always check yes and it will work for a while but eventually revert to making me log in every time for every single transaction. Also I’ve been disappointed with PayPal for some of the scammer vendors that use PayPal. There have been a few that me and many other PayPal customers have complained about through the PayPal Community in Disputes and Limitations for which PP seems to turn a blind eye. One Chinese vendor used a false address and didn’t send the right product (actually sent unusable pieces that didn’t even go together) and then refused to allow me to return it and only offered me a fraction of the price as a refund. When reading other complaints, it’s so obvious that their business practice is simply a scam and that it has no intention of providing anyone with a real product. Yet PayPal continues to allow them to do business through them. Why I can not understand. I’ve actually considered closing my account. I use PP for the convenience but I also felt using it would be a bit more secure and reputable. If this is your reason for using PP, this is not the case.
  • Since ebay sold it in early 2017 or so, PayPal... Sep 10, 2017

    By c m c m d
    Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;)
  • Difficult to navigate but does a lot Apr 6, 2020

    By Midwest Mimi
    I have had a paypal account for almost twenty years. It has been handy and useful. There have been some difficulties along the way but they’ve worked out. Two complaints-one, about 10 years ago I sent$130 worth of items to a buyer. Tracking showed them at a post office near where they were going. When the buyer filed a claim with EBay, PayPal simply removed the money from my account. No question, no discussion. No communication. I followed up with the post office and got nowhere, but that’s a different story. Two, since I’ve been using my phone for EBay, I’ve used other parts of my app. It’s difficult. For example, I can add as many addresses as I want, but I can’t change my default, where I no longer live. I can get to the site, but there’s no option to remove my default, just my additional addresses. Today I tried using the Shipping label part. ‘Help’ doesn’t help. I finally figured out how to do it from my summary but after 6 labels it told me I needed to add a debit or credit card or bank account because I didn’t have enough funds. I checked my balance, my bank balance, and debit card balance. They were all way good. I logged out and tried again. No good. I’ll try again tomorrow but two customers of mine didnt get the one-day service I offer.
  • Jul 17, 2021

    By Nikki Lokken
    It really is easy to send money through this app. I love the feature that let's me send money right from my bank account, fee free. So simple, and fast. 4/5 stars, would have been 5/5 but for some reason I'm not able to access my messages. I have unread messages and I know they're really there (it's not an error) because I sent a message to customer support a few days ago and the response from them is sitting in my uread messages. Hopefully it gets fixed before it's automatically deleted.
  • In a case of fraud, it took a LOT of effort for PayPal to advocate for me! Jul 8, 2021

    By SurrealBog 115
    Update: it took me several attempts, but PayPal did finally investigate my case and found that the merchant was indeed at fault. PayPal issued me a full refund and I have begun using their services again. PayPal is a little more convenient to use at the point of purchase than credit cards, as it usually requires only a couple of clicks to make a purchase. If they will defend my rights as a consumer as well as credit card companies do, then I no longer have a problem using the app. This is not so much a case of buyer beware anymore. Just buyer, be aware… My original complaint: I made a purchase using PayPal and I never received the merchandise. PayPal allowed the vendor to charge my card immediately, yet three months later I still had not received my items. PayPal did not help me get a refund. I had to open a time consuming dispute and PayPal ruled in favor of the merchant! The merchant provided a tracking number from China that said the package was delivered to the US (no more specifics were provided!) PayPal ruled in favor of the bogus merchant without any further investigating. Also, navigating the app and Website to complain involved a lengthy case of hide and seek. I recommend making purchases with your credit card instead of PayPal. Your credit card will offer you much better protection in a case of fraud.
  • Loyal member since 1998! Jun 16, 2021

    By jb dean
    I literally joined when you first launched. Back then I used you for my eBay auctions but I’ve kept you & will keep you as long as you’re around. You are the leader in sending out protected payments (before anyone did it, PayPal protected the user’s bank info) & w how there is so much stolen identity & fraud online, you’ve always been a lifesaver! I’ve had my identity stolen 3 years in a row - info that was taken from Bank of America (either by an employee or hack) because it was the ONLY place I had given all the identifiable info in one place prior to the theft. It was a nightmare to get corrected & I still have snags once in awhile. But w payment services like yours (now we have ApplePay, AmazonPay & even InstagramPay), I don’t have to worry about my info being stolen! You also make paying others a breeze as many of my charities use you. I always get confirmation emails within seconds of the payment going through. I have never had a single issue w your service except once when I couldn’t remove an old bank account from my profile. But that corrected itself after a few months. So if I could, I’d give you 10 stars! PayPal is awesome! (Now if your Venmo was as great, but sadly it’s not. Lots of snafus & poor customer service who have no authority to do much of anything.)
  • Better then a Bank May 18, 2019

    By Pinkzaetz777
    I have no had PayPal for at least ten years and love it!!!! It keeps excellent records for you all your history and with whom. I’ve read some of the negative remarks and I have an extremely hard time believing many of them. Yes that they might of spend some time on the phone; well guess what nothing in this world happens at a snap of the finger. Yes even with banks and Comcast you can spend 2-3 hours on the bank; as long as your issue has been resolved. Anytime I have called PayPal for anything they have always resolved my issue. They have opened cases for me and have never taken a penny; they do NOT Charge for that so stop lying. Also if someone has sent you money and then called and filed a case against it and their bank, yes you have to deal with the person who did that and not PayPal. Just as any bank receives a fraudulent transaction and gives back the money so does PayPal. So why do you think if someone called in on you and said it is a fraudulent transaction you get to keep the money? Hence you have to deal with the person who owes you money. I completely understand people love to complain and make an elephant out of a mouse. However, any issue I have ever had was dealt with amazing customer service.
  • Jul 24, 2021

    By Jennifer Norell
    The app is flacky when it comes to notifications. It works for a bit, then stops. I've contacted customer support on several occasions and their answer is generally to either reboot the app or reinstall the app. I really don't want to have to reinstall or reboot every time the app isn't working. PayPal does the same thing in Messenger. It'll work for a short bit and then stop and of course it's your phone that's causing the problem not them, they don't fix anything on their end. 😕
  • A little disappointed Jan 25, 2021

    By hermeror
    As with other reviewers, I have had PayPal for many years and have not had any issues until recently. The newest website design is confusing to me. I sent in regular monthly payments as I had been doing for years. This was for a 6-month same as cash deal. Out of the blue I received a check for over $600 from PayPal. When I checked my account online i realized There were 2 separate accounts , one was charged interest for the same-as-cash purchase and a late fee; the other was where the $600+ check came from. I don’t remember this happening before. Apparently PayPal had made changes to the way they handled my account. If they notified me of these changes I don’t remember reading anything Besides, every year about this time we get notices of privacy laws, terms and conditions, and other legal papers with jargon that I just don’t keep up with I made a call to PayPal customer service and got the issue resolved. The gentleman I spoke with took off the extra charges without a problem. The Rep was professional but had no personality. It was ok though since he fixed the problem. I think I understand what I need to do now but I will be much more careful.
  • Jul 2, 2021

    By Barb McVay
    Pay Pal is the best thing since sliced bread! I never buy anything online without using Pay Pal. I've friends who have been 'scammed' because they've used their debit cards previously and the scammers have managed to convince them that they're being scammed by someone else, and once they have gained their confidence, rip them off blind. Pay Pal rocks! Thanks PP
  • Jul 8, 2021

    By Lexie Rubsam
    This app used to be great. Not anymore. I don't know how many times o have to keep logging in, and don't even get me started on trying to add a bank account. Also I logged in using my password, and when it logged me out randomly (again) it said my password was wrong. So I had to redo that, then it made me log back in several times. This app is also so slow, my stats has 4 bars, so there's no excuse to that. Im over it.
  • Jul 25, 2021

    By Miss Ophélie
    Not easy to select commercial Vs friends transaction. Most of my friends can't do a personal transaction, it's always commercial and end up paying fees and losing my money! PayPal can't do a short video for its customers explaining how to choose the type of transaction! AND it should be normal for the users to be able to accept or decline commercial transactions when your account is not business! I've highlighted these issues staffs BUT NOTHING HAS CHANGED since.😠 + Keep logging out app, bug!!!
  • Jul 2, 2021

    By Dallas Harvey
    I've been using paypal for a long time but for a while now, it just doesn't work. 95% of the time I try to open the app, the loading circle will just stop. and I have to hard close the app. the only way I have to found to fix this is to log into PayPal on my computer, restart my phone, then open the paypal app on my phone. I've even uninstall and reinstall it but nothing changed.
  • Jul 20, 2021

    By Chesspla7er
    PayPal's customer service is abhorrent. They need to make improvements immediately. I have been trying for 6+ months to link my bank account, they won't let me. I talk to customer service, they ask me stupid and irrelevant security questions, then I give up after 10+ calls. Now I cannot even transfer money to my card. It is also common practice for the customer service to say "I'm going to put you on hold", then they end the call. These people are thieves, just use Google Pay or whatever.
  • More like CRapp amiright? Nov 15, 2020

    By AP278
    This app is barely functional. The help center isn't helpful. It refers to all manner of things that aren't available in the app, but of course they don't bother to acknowledge that, probably because it would actually be helpful. Similarly, unlike most modern apps and appropriately named help centers, none of the "help" articles link to the things they reference, leaving you to hunt on your own for them. Again not helpful. Not only that, but "advice" they offer isn't helpful - and when it inevitably doesn't solve your problem then you have the singular option of sitting in a worthless chat talking to a bot. Even if you manage to find a phone support option, their automated - that's right, automated, because why pay a person to do a good job when one can rake in the cash after you replace everyone with a computer database full of canned responses that still don't resolve your query - phone system will pretend you can talk to a human person just long enough to lull you into a false sense of resolution (about 3 minutes) before informing you unceremoniously that they aren't ultimately going to bother connecting you with anyone at all. And then hang up on you. Even though you're trying to reach them during their operating hours, which are posted right before your eyes when you select the rare option to call but which are also apparently a farce. Why are we still using PayPal at this point, you guys? I mean, with friends like these, who needs enemies?
  • Jul 26, 2021

    By Kim Bell
    Doesn't have the same features as website!! Can't create invoices in the app anymore and can't print shipping labels from the app!!! The only thing I can do is transfer the money to my bank account!! Irritated because when I go to the website, I keep getting the notification to install the app...I can't do what I want with the app, it's useless for me!!! You should make the same features available in the app that are on the website!!
  • Bad Customer Service Jul 18, 2020

    By Xjohnny2000
    For as big and successful as this company is, you’d think they’d have good customer service. Every time i try to add to my paypal balance is transfer money to my bank, i get an error message. i’ve been using this app for years so i know i’m not doing anything wrong. i’ll go to the helo center, talk to an agent, they’ll “unlock” my account as like a one-time thing so that the transfer goes through. but then the next time i try to do it, it happens again and i have to get in contact with an agent again just to use a standard feature on the app. i have two bank accounts so i use paypal to get money from one to the other. and in the app, they let you have more than one card hooked up so like,, if that poses a problem then don’t make it possible. like don’t make it a feature IN THE APP. i’m not blaming their customer service representatives, they do all they can. but the permissions they’re given are insufficient when it comes to helping customers. they’ve specifically said that all they can do is a one-time account unlock and that they have no way to guarantee that it won’t happen again. they should be given more resources to help their customers. i would like to be able to use the app like anyone else normally would, but paypal is so finnicky that i’d abandon it if i knew of another app that gave me the ability to transfer between my bank accounts. i just want my money, it’s that simple
  • Jul 23, 2021

    By sochie santos
    I have installed and uninstalled this app 2 or 3 times thinking it might be a glitch that I can't log in after I log out of the application. Followed all things needed to log but it just doesn't work. It always ends up cannot confirm identity. To be able to log in I have to in install this again and again. Sad.
  • Good Product, Complete Lack of Help Feb 27, 2021

    By frootluipsss
    I use PayPal a lot, because the product itself is good. But only giving 2 stars because of PayPal’s continued commitment to providing less than the bare minimum of service necessary to dispute transactions, ask questions, and work through problems. 1. No telephone service during COVID-19. I get it, people were staying at home. But as someone who works for a humble non-profit, my employer was quick to find solutions for workers to keep their jobs while working from home. PayPal obviously didn’t do this. They were no longer offering help via phone, so talking to a human instead of texting was out of the question. I had to make a Twitter account and tweet at the PayPal Twitter account to get their attention. I don’t own or use Twitter, so it was troublesome to have to go to that sort of work to get my money back after I was the victim of a scam. 2. Like every other website on the planet, PayPal is obsessed with the idea that they’ve already answered your question. It’s difficult to even get in touch with someone through their help center, because they want to push their FAQ on you instead of allowing you to just ask your question. I have NEVER found the answers in FAQ, typically because when I need help it’s because I’ve already exhausted common sense options. Stop assuming your use base is all a bunch of idiots with stupid questions, and maybe answer the phone.
  • Jul 21, 2021

    By Alice Walker
    The actual app works perfectly well, but In these days of instantaneous bank transfer platforms, that it took 3 days to set up linking a bank account and 3 more days to transfer money onto my PayPal balance and there is no ability to add to the balance from a linked debit card is absolutely ridiculous and has made me realise just how behind the times PayPal is.
  • img Community
    I love your helpful comments Ari — I am a fan of PayPal, but never knew this feature existed.
    img by Khausalya
    2 years ago
  • img Community
    When you want to buy a highly specific item you can't fully pay now, you can find yourself wasting hours searching for a store that supports pay later. Since you can use PayPal in almost any store, it's a great way to save time and afford the item you want.
    img by Khausalya
    2 years ago
  • img Community
    Instead of waiting 3 to 4 days to get your cash, you can cash a check directly to your account and retrieve it whenever you want it. Now you can have cash in your hands within minutes and you do not have to worry about not having money in your accounts.
    img by Hanna katelynn
    2 years ago
  • img Expert
    1. Send and request money with no fuss! Just a tap of the finger and the cash is available, no problem
    2. Clean interface makes it simple to send and receive money with notifications so you always know what's going on
    3. Send money instantaneously to over 100 countries with a few quick moves

    Reviewed by Laura S on February 1, 2018

  • Works Most of the Time, but Unscrupulous Vendors! Mar 6, 2021

    By DilloDean
    Most of the time it’s terrific, quick and easy to use. However I can’t seem to stay auto logged in. It will work for a while and then start making me log in for every transactions. It will then ask me if I want to auto log in for future transactions on this device. I always check yes and it will work for a while but eventually revert to making me log in every time for every single transaction. Also I’ve been disappointed with PayPal for some of the scammer vendors that use PayPal. There have been a few that me and many other PayPal customers have complained about through the PayPal Community in Disputes and Limitations for which PP seems to turn a blind eye. One Chinese vendor used a false address and didn’t send the right product (actually sent unusable pieces that didn’t even go together) and then refused to allow me to return it and only offered me a fraction of the price as a refund. When reading other complaints, it’s so obvious that their business practice is simply a scam and that it has no intention of providing anyone with a real product. Yet PayPal continues to allow them to do business through them. Why I can not understand. I’ve actually considered closing my account. I use PP for the convenience but I also felt using it would be a bit more secure and reputable. If this is your reason for using PP, this is not the case.
  • Since ebay sold it in early 2017 or so, PayPal... Sep 10, 2017

    By c m c m d
    Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;)
  • Difficult to navigate but does a lot Apr 6, 2020

    By Midwest Mimi
    I have had a paypal account for almost twenty years. It has been handy and useful. There have been some difficulties along the way but they’ve worked out. Two complaints-one, about 10 years ago I sent$130 worth of items to a buyer. Tracking showed them at a post office near where they were going. When the buyer filed a claim with EBay, PayPal simply removed the money from my account. No question, no discussion. No communication. I followed up with the post office and got nowhere, but that’s a different story. Two, since I’ve been using my phone for EBay, I’ve used other parts of my app. It’s difficult. For example, I can add as many addresses as I want, but I can’t change my default, where I no longer live. I can get to the site, but there’s no option to remove my default, just my additional addresses. Today I tried using the Shipping label part. ‘Help’ doesn’t help. I finally figured out how to do it from my summary but after 6 labels it told me I needed to add a debit or credit card or bank account because I didn’t have enough funds. I checked my balance, my bank balance, and debit card balance. They were all way good. I logged out and tried again. No good. I’ll try again tomorrow but two customers of mine didnt get the one-day service I offer.
  • Loyal member since 1998! Jun 16, 2021

    By jb dean
    I literally joined when you first launched. Back then I used you for my eBay auctions but I’ve kept you & will keep you as long as you’re around. You are the leader in sending out protected payments (before anyone did it, PayPal protected the user’s bank info) & w how there is so much stolen identity & fraud online, you’ve always been a lifesaver! I’ve had my identity stolen 3 years in a row - info that was taken from Bank of America (either by an employee or hack) because it was the ONLY place I had given all the identifiable info in one place prior to the theft. It was a nightmare to get corrected & I still have snags once in awhile. But w payment services like yours (now we have ApplePay, AmazonPay & even InstagramPay), I don’t have to worry about my info being stolen! You also make paying others a breeze as many of my charities use you. I always get confirmation emails within seconds of the payment going through. I have never had a single issue w your service except once when I couldn’t remove an old bank account from my profile. But that corrected itself after a few months. So if I could, I’d give you 10 stars! PayPal is awesome! (Now if your Venmo was as great, but sadly it’s not. Lots of snafus & poor customer service who have no authority to do much of anything.)
  • Better then a Bank May 18, 2019

    By Pinkzaetz777
    I have no had PayPal for at least ten years and love it!!!! It keeps excellent records for you all your history and with whom. I’ve read some of the negative remarks and I have an extremely hard time believing many of them. Yes that they might of spend some time on the phone; well guess what nothing in this world happens at a snap of the finger. Yes even with banks and Comcast you can spend 2-3 hours on the bank; as long as your issue has been resolved. Anytime I have called PayPal for anything they have always resolved my issue. They have opened cases for me and have never taken a penny; they do NOT Charge for that so stop lying. Also if someone has sent you money and then called and filed a case against it and their bank, yes you have to deal with the person who did that and not PayPal. Just as any bank receives a fraudulent transaction and gives back the money so does PayPal. So why do you think if someone called in on you and said it is a fraudulent transaction you get to keep the money? Hence you have to deal with the person who owes you money. I completely understand people love to complain and make an elephant out of a mouse. However, any issue I have ever had was dealt with amazing customer service.
  • A little disappointed Jan 25, 2021

    By hermeror
    As with other reviewers, I have had PayPal for many years and have not had any issues until recently. The newest website design is confusing to me. I sent in regular monthly payments as I had been doing for years. This was for a 6-month same as cash deal. Out of the blue I received a check for over $600 from PayPal. When I checked my account online i realized There were 2 separate accounts , one was charged interest for the same-as-cash purchase and a late fee; the other was where the $600+ check came from. I don’t remember this happening before. Apparently PayPal had made changes to the way they handled my account. If they notified me of these changes I don’t remember reading anything Besides, every year about this time we get notices of privacy laws, terms and conditions, and other legal papers with jargon that I just don’t keep up with I made a call to PayPal customer service and got the issue resolved. The gentleman I spoke with took off the extra charges without a problem. The Rep was professional but had no personality. It was ok though since he fixed the problem. I think I understand what I need to do now but I will be much more careful.
  • Jul 2, 2021

    By Barb McVay
    Pay Pal is the best thing since sliced bread! I never buy anything online without using Pay Pal. I've friends who have been 'scammed' because they've used their debit cards previously and the scammers have managed to convince them that they're being scammed by someone else, and once they have gained their confidence, rip them off blind. Pay Pal rocks! Thanks PP
  • Pay Pal debit card review Nov 7, 2020

    By Klynn-711
    I can not tell you how much Pay Pal has helped me get on track. I was living life somewhere between being a irresponsible , careless person to wanting to get my life together and actually grow up! I finally chose to grow up and Pay pal was right there to help me better understand my finances, spending habits, the importance of savings and just a better understanding in general of living a life that u don’t need to worry if u don’t ignore responsibilities but you take caure of them, not putting everything off. They also helped me “grow up “ by supplying me everything I need to understand and grow better in the world of credit and I’m very grateful! It’s endless all the tools that PayPal has for its customers! If you are ready to become a responsible adult who is on track for success, I highly suggest that you download the PayPal app and apply for their prepaid debit card. You can run your own business and u can accept payments , as I said, all the opportunities out there and PayPal has the tools to guide and help you achieve your goals and be on your way to a successful life and a much happier one!!!Your life will be in order because PayPal is with you every step of the way!!!! Thank you PAYPAL!!
  • ¡Opportunity! Oct 19, 2020

    By jfray07
    This is the first time I’ve considered if I’m meant to write a review of the app or the entity-PayPal is phenomenal in both or as both separately. I can seamlessly now add money from my DPSS/California EBT card to my PayPal. It makes it so much easier and affordable-not to mention that PayPal is accepted almost everywhere either by card, chip, or tap and is the only bank or bank like access I have because of my credit history. I had money taken out of my account that had a branch I could walk in and was informed that those representatives work at remote locations because of violence that has come related to similar circumstances-mine were Court fee specific and resulted in that account being closed. I had and intended to keep PayPal the entire time and that hasn’t changed-before traveling or going to college or anything where a friend or loved one has concerns PayPal has been a lifesaver for access to money sent to me, earned by me, or issued to me as the $1200 individual amount was direct deposited directly into my PayPal without having a stable mailing address-I’ve been homeless and I don’t know what I would have to say here if it weren’t literally for PayPal being in my life. ¡Thank you! App and entity. ;)
  • PayPal works for dummies too! Apr 25, 2021

    By Standing Goats Rescue on YT
    I’ve been using PayPal for several years now, and absolutely love it so far! When I first started my PayPal account, I had only been using a smartphone for a little over a week. I never touched a computer before I got my first smartphone, so I was literally technologically ignorant....or a dummy in laymen’s terms. It was much easier learning to use PayPal than it was to learn how to balance a checkbook! If I was able to figure it out successfully in such a short period, then I can guarantee you that absolutely anybody can do it! PayPal has been a lifesaver for me, especially for online purchases. PayPal also has the very best security setup of every bank in existence....so you don’t have to worry about anyone “hacking” your account, if it does happen then PayPal is extremely fast at shutting it down and saving your monetary assets. My two favorite banking apps are PayPal and Venmo, and Venmo is also owned by PayPal....that’s why it’s such an awesome banking app too! If you have to debate with yourself over setting up a PayPal or not, then maybe you’re just not as serious about banking as you think. Is PayPal worth it? Absolutely! By the way, PayPal is the EASIEST way to pay for online goods and services...period!
  • Jul 17, 2021

    By Nikki Lokken
    It really is easy to send money through this app. I love the feature that let's me send money right from my bank account, fee free. So simple, and fast. 4/5 stars, would have been 5/5 but for some reason I'm not able to access my messages. I have unread messages and I know they're really there (it's not an error) because I sent a message to customer support a few days ago and the response from them is sitting in my uread messages. Hopefully it gets fixed before it's automatically deleted.
  • In a case of fraud, it took a LOT of effort for PayPal to advocate for me! Jul 8, 2021

    By SurrealBog 115
    Update: it took me several attempts, but PayPal did finally investigate my case and found that the merchant was indeed at fault. PayPal issued me a full refund and I have begun using their services again. PayPal is a little more convenient to use at the point of purchase than credit cards, as it usually requires only a couple of clicks to make a purchase. If they will defend my rights as a consumer as well as credit card companies do, then I no longer have a problem using the app. This is not so much a case of buyer beware anymore. Just buyer, be aware… My original complaint: I made a purchase using PayPal and I never received the merchandise. PayPal allowed the vendor to charge my card immediately, yet three months later I still had not received my items. PayPal did not help me get a refund. I had to open a time consuming dispute and PayPal ruled in favor of the merchant! The merchant provided a tracking number from China that said the package was delivered to the US (no more specifics were provided!) PayPal ruled in favor of the bogus merchant without any further investigating. Also, navigating the app and Website to complain involved a lengthy case of hide and seek. I recommend making purchases with your credit card instead of PayPal. Your credit card will offer you much better protection in a case of fraud.
  • Jul 20, 2021

    By April Wiley Garrett
    Make sure that you know exactly what your doing with PayPal because if your account is not set up right then you sometimes have to wait for the money and if it tells you it didn't go through and to try again don't try again until you speak with customer service because I've done this before and did try again and then they all went through at once and the person on t he recieving end wasn't honest enough not to take the money and paypal did nothing about this! When it works right it's great !
  • The only pay app I trust but,,,, Jun 2, 2021

    By IronTone
    I have been using PayPal for many years and for the most part you can’t beat the protection that they have. Out of over a thousand transactions I have had maybe a dozen disputes. Out of those disputes two did not go in my favor which I still don’t agree with the decision. The first dispute was I paid $30 for an item from a vendor within the U.S. and never received an order confirmation and ultimately never received the item. I physically called the company and never got anyone on the phone and only got a pre recorded saying that they are backlogged with orders and are doing their best to get orders filled after waiting months I filed a dispute with PayPal and after a month PayPal got back to me saying that they got no response from the vendor and if I wanted to escalate the dispute I had to respond within 7 days or the dispute gets thrown out, well during that response time I was on vacation in the Mojave desert camping in my RV riding ATV’s so when I got back to civilization and contacted PayPal they said that being that I didn’t respond in the allotted time that the dispute was closed. It’s only $30 but I just feel that maybe the response time should be a little longer. All in all, it’s a great service with great protection for their customers.
  • Time for class action lawsuit against PayPal Nov 10, 2018

    By TimetoAct
    I’ve used PayPal off and on for a few years, I have an employer pay me thru PayPal since it’s supposed to be instant. Not at all, the same transfer into my account whether I use my debit card or account takes days instead of instant or the next day! Why? Because they feel like it, I tell customer service That I have an emergency and need that money quickly and they tell me I can request a check be mailed to me, it will only take 7 to 10 business days to be mailed out! How is that faster? I ask why the same type of transaction into my same account from the same sender needs verification? Not to mention I received a text confirming the transaction. So my options are request immediate cash at a local Walmart and pay $3.00 after waiting in their line for an hour or so and then drive to my bank to deposit it or wait until PayPal decides to deposit the money into my account? They hold the money for no reason even after charging you fees anyway you look at it. I think it’s time we start a class action lawsuit to get all these stupid fees refunded to everyone and demand what they promise, instant access to your money!
  • Great for buyers/consumers Nov 28, 2020

    By m89aria
    First, I would clarify that this app & company are almost 5 star for consumers with one minor issue being trying to address a problem or issue quickly with an actual customer service person. A lot of the common things can be done right in the app and additional automated processes are available on their full website (via Resolution Center usually). However, if you are using it as a Seller, you have to be prepared to have a good cash flow to cover resolutions pending, and occasionally are blocked access to your funds if an issue is being investigated like a customer complaint, even when not your issue. Sometimes for 10 or more days they can hold your funds hostage while you wait for their CS dept to investigate, allow for additional input deadlines to expire and then wait for a response/ judgement. I know it’s for the benefit of the consumer but in cases where you have abusive or not-so-honest consumers, it can be a challenge for a small business with small cash flow. And cash flow can easily kill a small business that is otherwise successful. So it’s still a good app but caution for some people who use it for business
  • PayPal is wonderful, but the additional features are lacking quality and customer service Jan 23, 2020

    By ScarletWhisper711
    Ive recently tried the “cash a check” feature and for days now, I’ve been left with little to no service. I’ve done as requested from both PayPal and Ingo (the party used to cash checks) while verifying my information and I can still not use the source while providing correct photo verification because the app crashes every single time (I’ve tried at least 50 times now). When trying to contact customer service, I get nothing. Contacting Ingo only gives me basic information. I’ve been trying for a week now?! I would let say that this feature is user friendly or an option for quick access to funds. I’ve used PayPal for many years now and while 90% of those services have been flawless, I have been shunned through a deceptive buyer transaction which landed me in the negative zone. I lost the product that I was selling (over $100 item) when they chose in favor that the person never received the item even with proof. That was years ago so I won’t fuss too much at this current point.
  • 10+ years.... Good but disappointing as any other bank.... Oct 29, 2019

    By Roaddevil121
    I have been a PayPal user for a very very long time. Despite my tenure as a loyal customer with 100’s of transactions, the system security precautions are sometimes debilitating. Be warned... even though they say they offer an instant transfer service between the cash in PayPal account and your personal bank account doesn’t mean it will happen. They can and will hold your money up to 72 hours before it transfers. To make it worse they don’t tell you that they are holding your money until after the transaction completes and you can’t cancel it. So effectively, PayPal can take your money from your PayPal account and hold it up for three days before it shows up in your bank account. YOUR money can just disappear. If you call customer service, they will tell you that they have no power to change it. But as someone trying to run a business, it just doesn’t work to offer a 10 minute cash transfer service that doesn’t always work. Consider sticking with your local bank in the future.
  • Intrusions and hackers! Nov 6, 2020

    By Lupejean
    For the Past two weeks I have been included on an act on until I cannot hardly stand it anymore. In fact, just now trying to get on PayPal I had a warning come up that this to site had been a danger for me to get on. I want around it another way and I hope they don’t catch me. These people are asking me such questions as my Social Security number my credit cards etc. I don’t know what to do I’ve tried everything and now I’m really stuck because I don’t wanna put personal information such as Social Security number and credit card for them to steal again. I wish PayPal would contact me instead of making me contact them the way they want me to. If it is them. I’ve had no problem with anything especially PayPal since the last two weeks and I can tell you I have had to change my password several Times on everything I do on the computer. I’m so confused I don’t even know what password I put where. I put a new antivirus on my phone and iPad hoping to stop them and it hasn’t. I’m at the end I need help. Hope you can help me PayPal.
  • Jul 24, 2021

    By Jennifer Norell
    The app is flacky when it comes to notifications. It works for a bit, then stops. I've contacted customer support on several occasions and their answer is generally to either reboot the app or reinstall the app. I really don't want to have to reinstall or reboot every time the app isn't working. PayPal does the same thing in Messenger. It'll work for a short bit and then stop and of course it's your phone that's causing the problem not them, they don't fix anything on their end. 😕
  • Love the app, hate the new design Oct 22, 2018

    By AmyB8484
    This is a wonderful app. I never have any problems with it working, and it's so convenient to use. The only thing I don't like is the new design where when you open it up, instead of your balance being at the top, the latest notifications are at the top, and they're really large taking up a lot of room, and you have to open them to get rid of them, which is a hassle, even though you can see what they say without opening them. Then to get to your balance so you can tap it to do a money transfer, you have to scroll down past all that. I used to be able up open up PayPal, immediately see how much money I had, and boom, transfer funds in two seconds. Now I gotta go through the hassle of scrolling through notifications that someone sent me funds, when I already knew that because I got the pop-up notification, and scan through the visual clutter to find my balance. It's a chore to have to go through and open each notification message to get rid of it so I can actually see my balance. The new interface is cluttered and confusing. The balance doesn't stand out and is harder to pick out among all the other stuff, and that's the main thing people usually want to see first. Please change it back. This new design is horrible. Whoever's idea it was should be fired.
  • Not so hot Oct 29, 2020

    By bobbie Jo Tallbert
    Considering PayPal has been in business for such a long time he would think that they would have very good customer service and glitches out of their app but the customer service is not good at all when you talk to them they act like you’ve done something wrong or you’re hiding something they put too many random holds on your account having to verify all the time. When I set up my business account and trying to make an invoice for service it always goes back to goods sold I do not sell anything and I think I’ve been charged extra for that taken out of my invoices the only thing that I have experienced that was an ease was purchasing something online using your PayPal card but as far as my invoicing and sending money to people seems like there is always a problem and now they’re charging even more to even send money to friends and family where they are me anyway. When I’m trying to make an invoice it’s very slow and there are glitches in it half the time I have to redo my items and description and then sometimes they’re already there I think it could be a very very good and I probably wouldn’t even use it except for I have one client that will pay immediately using PayPal and it’s a big client so I use it. As far as sending money there are other apps that are better
  • Alright, I guess Mar 27, 2019

    By MonBe1316
    As a card and bank processing system, it works well. There interface is user-friendly. It’s also pretty easy to find and send money to other people. However, it seems like the system randomly chooses which card to run. Sometimes it will pull the money in Paypal or a card or in a bank account. According to their terms, they are supposed to do the bank first if funds are available (unless otherwise indicated) but that doesn’t happen. I also choose for once specific card to be my “main” method of payment and a specific account to be my second. They rarely listen to that and just do whatever. I’ve worked in banking for nearly 5 years and see PayPal continually take out of the wrong accounts of those they serve. Note: as long as there isn’t anything pending, you can call to get an account removed (if preferred). PayPal also has something similar to the square card for businesses so you can have like a mini payment setup for in person customers. Alternatively, as a customer, you can have a PayPal card. Both are pretty neat. Now, if you have a purchase that is over $100, you can push it back using PayPal credit, so that is a pretty cool feature. As a whole PayPal is good but it has some big areas that need some attention.
  • PAY IN 4 Jun 30, 2021

    By JnB03514
    Let me start off by saying I love the pay in 4 it’s awesome to be able to buy something and spread the cost out. With that being said, I don’t like that my card is charged immediately instead of after I’ve already placed my order with the vendor. Right now I have a payment on hold for over 12 days now because the vendor couldn’t complete the order and issued a refund. This happened less then a hour after placing the order. Second I was using pay in 4 for bath & body works went to PayPal was charged the first payment only to get back to the vendor site and my order wasn’t able to be processed because the items were “out of stock” so check my cart everything in my cart said it was available so no reason for it to be stopped in the first place. So I go to place my order and after already being charged it sent me back to the PayPal site to do it all over again so I would be charged twice! The money should not leave my card until I have completed my order! Now I’m sitting here waiting who knows how long for my money to be put back because I didn’t complete the order! And I know it’s PayPal taking this long because my card holder does not hold payments it will go back to my card immediately!
  • I love it with a couple exceptions Jul 12, 2021

    By Katie cool from WI
    I feel a lot more safe knowing it provides an extra layer of security for us and think it’s a wonderful app! My issue is that it costs me money to send money to other people whether they have PayPal accounts or not. Fine, I can deal with that though. My biggest problem is that trying to deposit money to use in my PayPal account for my PayPal card for me to be able to use the card take FOREVER!!! I understand that sometimes they need to be sure the money is coming in from a valid place and I have the money to actually transfer, but even the bank doesn’t make me wait 5 days for anything! There HAS to be a faster way in this day and age. So basically if I want money in ASAP, I need to physically go somewhere to have it out into my account after I make the stop at the bank to withdraw money. I am disabled and that makes things extra tough for me. Please look into making this a faster process in the future because I don’t feel comfortable with my money being withdrawn right away and from my bank and just sitting in limbo until you post it to PayPal. What if an emergency came up and I needed that money? I would have no access to it from anywhere.
  • Pretty good but could be better Jan 23, 2021

    By IAMCornholieO129
    PayPal is a great app when you have to pay for something online. They can help you if you buy something that isn’t as advertised but there are issues. I purchased a Nintendo switch back in March from a website that looked legit. I paid a little over $250 for a basic used Nintendo switch. An hour later I got a delivery confirmation. I immediately new something was wrong and tried to get in touch with someone to have them stop the transaction. But I couldn’t get ahold of a person. I was stuck with there automated system. But eventually I did get a human about two months later. They asked why I hadn’t contacted them sooner and said well I tried but their automated system wouldn’t let me through. Long story short I never got my money back. Now my cousin has sent me $100 dollars for Christmas and PayPal put a hold on it. Like it’s a gift I wasn’t selling anything. Why put it on hold. That was at the begging of January and they say they can’t release it until February 1. I like a lot of there features but sometimes it’s not worth using there service because of the nonsense and the lack of them doing what they say they will when it comes to satisfaction guarantees.
  • I want a refund Jun 18, 2020

    By double0014
    I bought something on Facebook, paid with PayPal gave them my home address. The seller sent me an email saying the package is on its way with a tracking number. The tracking number I checked after a couple of weeks worth of waiting and it was sent to a different address on the other side of Florida. UPS will not give me the address since it’s not my address, I filed a dispute with PayPalThat I don’t wanna pay for something I wasn’t giving and they denied it. So Facebook does not claim responsibility, UPS does not give me the information to get my package that I paid for, and PayPal doesn’t seem to be keeping up their end of the bargain as it was sent to a different address than mine and I cannot get my money backOn my PayPal credit card. You can’t find any number to call them and when you get to the messaging center in a five minute span for different people are answering you and all they’re telling you to do is what you’ve been doing. Very very frustrating. It was supposed to be a birthday gift that I spent good money for that now is lost and nobody seems to care. Very very sad because I loved PayPal up till this point just can’t find anybody to help me
  • Great App until they keep your money! Mar 23, 2019

    By heather145
    PayPal is great for sending and receiving money. It is easy but they are holding my money hostage. Be careful because they will keep your money and there’s nothing you can do about it. I have spent a lot of money sending from my card because PayPal won’t let me add funds because they say my husband’s work card is prepaid. And they are keeping my money because they want me to verify my account and I can’t. Somehow my name got messed up when creating the account and now they want me to verify that it’s me. Well I can’t because it says my name is Jones Jones when my name is Heather Jones and there is nothing You can do to fix it. So they are holding my PayPal balance and won’t even let me spend it. Also if they think you are sending to a business and you are sending friends and family they will keep your money just because they want that fee. Wether you are or not. They go by their opinion. Proof doesn’t matter. They will still keep it for at least 30 days & you might never get it back. I would recommend cash app, Facebook pay or Circle. These are all money sending apps that don’t keep your money and are easy.
  • App good customer service bad Dec 29, 2019

    By OwnieMadden
    The app it self is easy to use but god forbid you have van unforeseen use using it or with your PayPal acccount in general the customer service chat that is made available to you in the app is absolutely horrendous the people who converse with treat you like they are the teacher of a special needs class and you are a student. FYI it’s the employee wiry special needs or never got past a elementary reading comprehension level. I was told repeatedly that what I was saying was wrong (I was reading from on the screen front of me) and even resorted to take screen shots of issue in hopes of showing the person rhetoric were the one who had poor comprehension skills not me. Do you think that they admitted they were wrong even though the proof was plain as day in front of them? Nope I was still in the wrong. Spent 3 hours on Dec 23 with a moron that I could have been spending surfboard family and at the end of it nothing was resolved ir addresses NOTHING. I’m convinced rge first lesson they teach where training a customer service rep at PayPal is “treat customer like giagantic idiot in hopes they hand up on you in disgust and so you can go back to looking at social media”
  • Jul 26, 2021

    By Kim Bell
    Doesn't have the same features as website!! Can't create invoices in the app anymore and can't print shipping labels from the app!!! The only thing I can do is transfer the money to my bank account!! Irritated because when I go to the website, I keep getting the notification to install the app...I can't do what I want with the app, it's useless for me!!! You should make the same features available in the app that are on the website!!
  • Bad Customer Service Jul 18, 2020

    By Xjohnny2000
    For as big and successful as this company is, you’d think they’d have good customer service. Every time i try to add to my paypal balance is transfer money to my bank, i get an error message. i’ve been using this app for years so i know i’m not doing anything wrong. i’ll go to the helo center, talk to an agent, they’ll “unlock” my account as like a one-time thing so that the transfer goes through. but then the next time i try to do it, it happens again and i have to get in contact with an agent again just to use a standard feature on the app. i have two bank accounts so i use paypal to get money from one to the other. and in the app, they let you have more than one card hooked up so like,, if that poses a problem then don’t make it possible. like don’t make it a feature IN THE APP. i’m not blaming their customer service representatives, they do all they can. but the permissions they’re given are insufficient when it comes to helping customers. they’ve specifically said that all they can do is a one-time account unlock and that they have no way to guarantee that it won’t happen again. they should be given more resources to help their customers. i would like to be able to use the app like anyone else normally would, but paypal is so finnicky that i’d abandon it if i knew of another app that gave me the ability to transfer between my bank accounts. i just want my money, it’s that simple
  • Good Product, Complete Lack of Help Feb 27, 2021

    By frootluipsss
    I use PayPal a lot, because the product itself is good. But only giving 2 stars because of PayPal’s continued commitment to providing less than the bare minimum of service necessary to dispute transactions, ask questions, and work through problems. 1. No telephone service during COVID-19. I get it, people were staying at home. But as someone who works for a humble non-profit, my employer was quick to find solutions for workers to keep their jobs while working from home. PayPal obviously didn’t do this. They were no longer offering help via phone, so talking to a human instead of texting was out of the question. I had to make a Twitter account and tweet at the PayPal Twitter account to get their attention. I don’t own or use Twitter, so it was troublesome to have to go to that sort of work to get my money back after I was the victim of a scam. 2. Like every other website on the planet, PayPal is obsessed with the idea that they’ve already answered your question. It’s difficult to even get in touch with someone through their help center, because they want to push their FAQ on you instead of allowing you to just ask your question. I have NEVER found the answers in FAQ, typically because when I need help it’s because I’ve already exhausted common sense options. Stop assuming your use base is all a bunch of idiots with stupid questions, and maybe answer the phone.
  • Jul 21, 2021

    By Alice Walker
    The actual app works perfectly well, but In these days of instantaneous bank transfer platforms, that it took 3 days to set up linking a bank account and 3 more days to transfer money onto my PayPal balance and there is no ability to add to the balance from a linked debit card is absolutely ridiculous and has made me realise just how behind the times PayPal is.
  • Random holds on sending money May 11, 2020

    By pnav19
    I’ve experienced a number of frustrating problems with PayPal. I’ve talked with customer service numerous times about the situation. Basically, PayPal will randomly prevent me from sending money to my bank. It seems like they have algorithms that may flag your account based on quantity and frequency of transferring money to banks. They said it looks at different factors of how old your account is, how often you use it, how much you send, etc. Ok all of that could be overlooked if customer service or a manager could override the algorithm’s decision, but they can’t. Not only that they can’t even explain definitively why a hold was put on the account. You can’t even call ahead to ask if you try to send money will a hold be placed on the account. They don’t know. You just have to try sending money and see what the almighty algorithm decides. I sent almost $4k in one transfer last Dec with no issues. Then a month or so later tried to send the same, but was denied. I tried to send $3k, but still denied. Customer service suggestion was try to send $1k a little each week or so to build up amount can send. Ok, but I sent $4k in Dec why isn’t that at least my ceiling? I know people that have their account for only a couple years and they send $10k or more per week. Why can they but I can’t? It’s frustrating that an algorithm runs the company, so basically the tail wags the dog.
  • Don't use PayPal for car payments are utilities the bills Sep 11, 2017

    By mysteryjordan
    My husband sold two items on the Ebay. They will not let him have the money until three day after the buyer gets it. They're claiming this is because it's a new account for selling. Paypal tells a different story on what's going on. So this is BS. Are used to be a strong advocate for Paypal, but this is ridiculous because he has a car payment to make right now or it gets repossessed. They are messing with peoples lives and livelihood by marking incoming money as pending and applying it to your balance. They don't offer to make a transaction for the bank for you that will be pending on their side which would at least show that you made the payment. I have already change my direct deposit to another bank. They won't get any more money from me. This new account not getting the money is wrong because I made a new account, sold something and I was instantly allowed to keep the money. Go with Netspend or something else. Get a secured credit card. No monthly fees, very few ATM transaction fees, etc. Paypal put this money as pending because Ebay has that much of an influence over them. That's not right. Paypal should be an independent company that does not rely on Ebay to say whether than money should be released or not.
  • Too slow to provide the payment! Oct 31, 2019

    By g,flv
    The title says it all, I understand the system is setup to protect buyers and sellers. My issue is that I sold an item to a coworker who signed in as a guest to provide the payment. Once the payment was sent I opens the app and there it is BUT it’s on hold. I follow all of the instructions and even call and chat with a rep. The item sold was received weeks ago but I waited for them to get paid to pay me. This person even contacted PayPal himself to tell them he received the item and that the sale was complete. He tried to use the email he received as a receipt to verify that he received the item but it would not let him set it up. He downloaded the app and created an account with the email and bank information he used as a guest then tried to go in and verify it that way. No luck again as the transaction doesn’t show up in his PayPal account. Here we are weeks later and I’m still looking at my $800 sitting in PayPals bank account. There should be an easy way to correct this but it seams like all I get is “if it’s not verified by the buyer or disputed by the buyer you funds will be released in 21business days”. 2nd time I used PayPal to receive money and likely the last if this can’t be resolved.
  • Not customer friendly Sep 19, 2020

    By loyal sprouts customer
    I purchased a product online and used PayPal. It turned out to be a scam, the product was not usable and certainly not as advertised. I requested a refund and went through a lengthy chain of communication over several weeks with PayPal. Each interaction was with a new person so it was like starting over each time. I got promises of a refund then they said I needed to send pictures as proof the product was no good. Then they said I needed to file a report with the FBI. And they terminated the complaint because I didn’t respond quickly enough. In looking at the PayPal online community, there around 130 other PayPal customers with similar complaints about this same seller, yet PayPal continued to allow them as a vendor. I had to go through my credit card company to request a refund, I sent pictures and an explanation one time to Chase Visa and out of the blue, PayPal notified me that they had changed the account to refund my money. I am rating 2 stars because I did get the refund, it was exhausting and only after I complained to Chase did I get any resolution. Love Chase! Lesson learned, PayPal is not my friend or advocate and I will never use it to purchase from a new seller.
  • PayPal is allowing me to be ripped off... Oct 25, 2020

    By Jahknome
    I have been with PayPal for more years than I can remember, but since they have moved to this last new system of operation customer service is not engaging with their buyers fully with their issues. I have yet to be asked about clarity about my order issues. I use to be able to talk yo someone other than in limited text messages if inboxing with limited choices to define my issues. If I said I did not get what I ordered they declined to discuss with me directly what that means because the rip off vendors can prove delivery. If I have tried to contact vendor and could not to discuss items not being what I ordered then I did not receive what I purchased per the advertisement. I have many communications with vendors I did reach via emails not accepting that I should not have to pay to return items that are not what I purchased, and that is not from where the ads implied I was purchasing from. PayPal claims it protects us but it seems now they do with it without some of us no matter how long we been with them. I have lost a lot of money using pay pal and the vendors are getting over on us with false advertised locations and products. And PayPal is allow it!
  • Jul 8, 2021

    By Lexie Rubsam
    This app used to be great. Not anymore. I don't know how many times o have to keep logging in, and don't even get me started on trying to add a bank account. Also I logged in using my password, and when it logged me out randomly (again) it said my password was wrong. So I had to redo that, then it made me log back in several times. This app is also so slow, my stats has 4 bars, so there's no excuse to that. Im over it.
  • Jul 25, 2021

    By Miss Ophélie
    Not easy to select commercial Vs friends transaction. Most of my friends can't do a personal transaction, it's always commercial and end up paying fees and losing my money! PayPal can't do a short video for its customers explaining how to choose the type of transaction! AND it should be normal for the users to be able to accept or decline commercial transactions when your account is not business! I've highlighted these issues staffs BUT NOTHING HAS CHANGED since.😠 + Keep logging out app, bug!!!
  • Jul 2, 2021

    By Dallas Harvey
    I've been using paypal for a long time but for a while now, it just doesn't work. 95% of the time I try to open the app, the loading circle will just stop. and I have to hard close the app. the only way I have to found to fix this is to log into PayPal on my computer, restart my phone, then open the paypal app on my phone. I've even uninstall and reinstall it but nothing changed.
  • Jul 20, 2021

    By Chesspla7er
    PayPal's customer service is abhorrent. They need to make improvements immediately. I have been trying for 6+ months to link my bank account, they won't let me. I talk to customer service, they ask me stupid and irrelevant security questions, then I give up after 10+ calls. Now I cannot even transfer money to my card. It is also common practice for the customer service to say "I'm going to put you on hold", then they end the call. These people are thieves, just use Google Pay or whatever.
  • More like CRapp amiright? Nov 15, 2020

    By AP278
    This app is barely functional. The help center isn't helpful. It refers to all manner of things that aren't available in the app, but of course they don't bother to acknowledge that, probably because it would actually be helpful. Similarly, unlike most modern apps and appropriately named help centers, none of the "help" articles link to the things they reference, leaving you to hunt on your own for them. Again not helpful. Not only that, but "advice" they offer isn't helpful - and when it inevitably doesn't solve your problem then you have the singular option of sitting in a worthless chat talking to a bot. Even if you manage to find a phone support option, their automated - that's right, automated, because why pay a person to do a good job when one can rake in the cash after you replace everyone with a computer database full of canned responses that still don't resolve your query - phone system will pretend you can talk to a human person just long enough to lull you into a false sense of resolution (about 3 minutes) before informing you unceremoniously that they aren't ultimately going to bother connecting you with anyone at all. And then hang up on you. Even though you're trying to reach them during their operating hours, which are posted right before your eyes when you select the rare option to call but which are also apparently a farce. Why are we still using PayPal at this point, you guys? I mean, with friends like these, who needs enemies?
  • Jul 23, 2021

    By sochie santos
    I have installed and uninstalled this app 2 or 3 times thinking it might be a glitch that I can't log in after I log out of the application. Followed all things needed to log but it just doesn't work. It always ends up cannot confirm identity. To be able to log in I have to in install this again and again. Sad.
  • Jul 6, 2021

    By Ian Hawkyard
    Absolutely no point having this app. I hoped it would open automatically when I opted to checkout using paypal from other sites. I would then be able to use my fingerprint instead of having to type my password in miniature. Instead you are always directed to login to the website and the app is not used. Even worse, when I tried to checkout recently I was directed to login to the paypal website which then asked me to open the app to confirm my identity. This resulted in total loss of the order.
  • Jul 23, 2021

    By Aaron Jordan
    I originally created a PayPal account two years ago for my contracting work. Over these two years, I've had a $200 Amazon refund "lost", I've had my funds withheld on a bimonthly basis, and finally they've permanently blocked my account. I honestly prefer PayPal over the alternatives, but now I have no choice. If you value your money and sanity, find one of the growing alternatives.
  • Jul 15, 2021

    By Ziaroh
    Don't recommend using it. Few months back PayPal limited my account without any reason and few months later they closed my account. They said I could withdraw my fund to my bank after 6 months. After 6 months I received email saying I can withdraw my funds to my bank. But whenever I try to add my bank details, it shows the same limitation message. The PayPal is a thug, who the hell are they to hold my money, are they bank or what? They don't even have real person in the customer service area. Please don't use the service, they are just bunch of thugs and will take your all money. Thank you.
  • Jul 9, 2021

    By Jack Pierone
    Not for the little guy. You might think you can make purchases safely through PayPal, but when I was delivered half of what I ordered, and tried to get a refund, they said I could only get refunded in full. And that I had to send what I bought back. Well shipping the item back was 3 times the price of the original item because I don't do large scale conglomerate freighter shipping.

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