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Paycom

Paycom

Paycom Software, Inc.

Manage your own payroll and HR data

4.6 145K+ Reviews
500K+
Free
13.9MB
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Negative Reviews in Most Helpful

14.2% Negative Reviews

Out of 120 most helpful reviews

  • Just as bad as mobile web

    by Cross country tourist

    The only advantage I can see to using this app over visiting the paycom website on your mobile browser is the ability to use Touch ID on an iPhone. Otherwise it feels almost identical to the mobile browser experience, which is extremely lacking. Setting availability in your schedule is particularly nightmarish. At least in a browser like safari you can put the phone in landscape and figure out what date you’re looking at. This is actually lost in the app. On top of that it’s still extremely painful to set your availability within a certain window on each day. Please just let me type in the start and end time rather than dragging a green box around a tiny window.

  • “User interface enhancements”

    by MatthewMGR

    I love when lazy developers refuse to support their customers’ love of technology by sticking their head in the sand. Some of your customers actually update their devices. Time to keep an eye on the future and begin to be proactive. Until then, react faster and support the iPhone X! UPDATE: Your failure to address my actual concerns are laughable. Yes Face ID is supported; Apple made it backwards compatible with Touch ID. Perhaps you should actually use your application on an iPhone X and see the pitiful black bars at the top and bottom. It is sad that you’d try to shift your message and act like your customer doesn’t know what he’s talking about. Your newest version does NOT fully support the iPhone X. Everything is NOT fine with your application!

  • Does Not Update Information

    by Kknorri

    I had an issue with this app the first time I had to complete a checklist. I finished one of the items before I noticed it was a part of the checklist and by the time I came to check it off, it would not recognize the information. So even though the information was filled in, it didn’t recognize that it was. I had another issue when my boyfriends computer auto-filled his email and phone number into my contact information. I noticed this afterwards and tried to change both pieces of information, however every time I clicked “Update”, it went back to my boyfriends information. Overall, it has an issue with recognizing info and updating/saving info.

  • by LaKisha Jones

    I hate this stupid app so much! How is my login information different on the app from what it is when I login online?

  • by A Google user

    when you first set up the app you are instructed to pick several security questions when you go to log in it displays security questions for you to answer the only problem is it gives you questions you did not pick as your security questions. So how can you log in.

  • Review

    by YffuTM

    The concept of this app and all it has to offer is genuinely a great idea. It consolidates and simplifies most of everything that you may want or need to know in the palm of your hand. With that being said, the app would have to consistently function properly in order to truly create such convenience. There is constant login error issues and if successfully in the app, there are loading issues or you just get booted out of the app all together. Tweak these issues and you have one great app!

  • As intuitive as Quantum physics

    by FreeT-roy

    User name cannot be changed and is pre-set to super un-memorable alphanumerical. To make things really frustrating the fingerprint id doesn’t work and there is no error messages or anything to tell you what to do instead. You have to find your way to settings just to login manually. Mileage tracker stops in the middle of trip leaving you with no proof of miles and a mess of paperwork to get covered. Wish there was a negative stars option for this review.

  • Can’t do anything you’re supposed to

    by allthegoodonesgone

    The functionality of this app even the desktop website is trash can. After watching the Paycom University videos and reading the manual there is literally no way to access some of the functions like checking your hours or requesting time off. There is supposed to be sub categories for time management and time off request but they are nowhere to be found.

  • SOOOOOO BUGGY AND FRUSTRATING

    by jaebrooks12

    The new update is extremely buggy. Right off the bat, the login screen is so slow. Who the hell cares about these flashy animations and transitions? I just want a fast log in. On top of that, the quick login has problems too. Sometimes I can’t register a pin, sometimes it says my pin is incorrect even when it isn’t, sometimes it just blanks as I type my pin. Seems like a very hastily thrown together update to the app.

  • Not user friendly.

    by ty13rrrrrrrrrrrrrrrrrrrrrrrrrr

    Over all, gets the job done...I guess. Lacking iPhone X support. Throughout the app, the UI is very ugly and unstable. Would love to have some kind of graph or charts per pay period as well as year to date. App is pretty much the same as the mobile site which isn’t pretty. Looks like the app was designed 10+ years ago. Take some lessons from ADP.

  • Schedule viewing is poor

    by mtnjenni11

    Overall viewing a schedule in this app is not ideal. Would love to have an option to see a roster of who is working. Having an chart is not helpful on mobile devices. Viewing schedule is what I as a manager and my staff use most often and this app makes that difficult if not impossible to look at that info easily on the fly.

  • Review on Paycom

    by Bryce/Nonna

    Every week there seems to b a problem that has to be corrected...I m still questioning why my pay is a different amount every pay period. This app is not user friendly...I don’t like approving my time when it appears to b incorrect...but m required to do so or I won’t get paid. This app gives me more responsibilities without the benefit of a pay increase.

  • Bad UI/UX

    by irene.0

    Really unappealing UI/UX for the app and the website. It would really help to make your tools more visually appealing and way more user friendly. Function over form always, but just because this is a tool used by employers for time and attendance and etc., doesn’t mean it needs to be boring. Yet to be boring and also have poor UX — That’s a shame and not worth an employers dollars.

  • Suggestions

    by apexfrontenac

    It is more difficult to view your week in the app on the phone because of all the columns and scrolling the computer is easier to use. There is also confusion with the add punch change button and clicking on the time that needs to be changed. Other than that everything’s great!

  • Errors with website and app

    by Aron Ragnar

    Absolute crap. I can’t get anything done because it won’t allow me. It doesn’t recognize any of my bank information and then says I’m going to be charged $30 if I can’t get it done. Witch I can’t because it doesn’t recognize it but all of the information that I type in is correct as it can be.

  • Expenses are terrible!!!!

    by EdwardAtl

    This expense report system only allows you to either submit a report of the chain of command or to add an expense, but you lose every single line item that you enter if you do not submit an entire report all in one sitting since you can’t go back to it and it doesn’t have a save and return option.

  • Absolute garbage

    by Made me wanna barf

    Paycom is the least user friendly site I’ve ever used. My supervisors always have major problems with pay, hours, picking up and dropping shifts, and inability to figure out how to use this unorganized and badly planned app across the board. The Touch ID adds to the convenience but I resent having to use it because it’s impossible to figure out.

Negative Reviews in Most Recent

  • Terrible App!

    by itsmeTiff

    App is full of bugs- I currently can’t access Any of my information due to an application error that prompt you to answer security questions and told you your security questions are incorrect although you are currently creating them. Makes no sense. This app needs an update desperately

  • Crap

    by jroberts268

    Lazy way out

  • Could be good.

    by Cleo2121

    Save allocation, having to put in my job code etc every time is very annoying.

  • Login page

    by sweiss19

    I can’t seem to get past the login page. It has the keypad stuck on the last 4 digits of SSN and no way around it.

  • VERY BUGGY APP!!

    by tossyourwords

    Hopefully the developers will read this review for some constructive criticism. I’ve switched to using an iPad only for a computer, which has been largely successful; except that the success depends greatly on the competency of the apps I use. This app has a rotation problem. I’m using a 12.9” iPad, so it’s very often in landscape orientation. But this app seems to presume I want to look at everything in portrait orientation. It starts in portrait and I have to rotate the iPad to portrait and then back to landscape to get it to rotate. Then, if I open a pdf, it will switch back to portrait and stay that way while viewing the pdf, incapable of rotating to landscape while it’s open. When it’s closed, I have to rub blue with rotating again until I get it back into landscape. It’s almost unusable on my iPad. Furthermore, in typing this review, I’ve also discovered that it doesn’t work with my apple Bluetooth keyboard. At all! The keyboard works absolutely everywhere else on my iPad, but not at all inside this app. Why bother having this app on the iPad at all if it’s going to be unusable? Best switch it to an iPhone only app. Or, preferably, make it more usable on an iPad.

  • A joke!

    by Goot1360

    This company and this app is an absolute ridiculous joke! I hate the fact of my company switched to these idiots!

  • Get field needs work

    by Scout43jla

    At work it is a hassle to punch in and out and lunches. Take minimum 15 attempts before i give up. Works on and off. Locations need to be revised

  • App stays sideways, when launched from Keyboard Cover

    by StuFisch

    For the most part, the app works fine. *BUT* - on an iPAD, if you’re using a keyboard cover/case, you’ll need to remove it, hold it in portrait mode, launch the app, sign in, then wait for it to load, *THEN* turn it sideways (landscape mode) and return it to the keyboard cover/case If you want to use it with a keyboard. Developer doesn’t think this is a problem.

  • Try to learn some from ADP. Bad experience as an APP

    by ap3344

    Try to learn some from ADP. Bad user experience as an APP

  • Horrible

    by cmacxtrasauce

    If your company is looking into this, go with ADP, the app never seems to work loses your login info, then tell you that the answer you put for your security questions are wrong, question like my mother’s maiden name....worst app ever for a business

  • Hard to login

    by Sweepout

    Recently my company switched to Paycom. Unlike the previously used service we can’t change the username and the usernames are so impossibly long and hard to remember it renders the app useless. I set up fingerprint log in and it keeps going away that I ever did that.

  • Trash

    by Ir0n Cobra

    All I want to do is reset my password but this app makes it the most frustrating thing in the world. It says I’ve been sent an email with a temporary password but that is lie because I haven’t received anything and I keep refreshing my inbox. How long does it take to send an email? A week? And I know it’s not because they have the wrong email since I have previous messages from them in my inbox.

  • Real pain

    by ARFF Mechanic

    Have to constantly answer security questions every time to log on. Takes a long time to load and payroll info is always at least a day behind

  • Bad bad bad

    by ShoeGawker

    Good luck even getting into the app. This thing is not user friendly and over complicated. Redesign from the ground up needed. Horrible horrible horrible experience every time I use this app.

  • Really annoying

    by UkaUkaBandicoot

    It wouldn’t stop asking for a review. So i finally gave it one, give an option to never ask again.

  • UI Design

    by JNEGRETE31

    Needs a friendly new UI design. Material design doesn’t look so well on the iOS. Also doesn’t make sense to have the same pages from the home screen to be on the menu as well... maybe a quick look of total amount of hours and pay.

  • Horrible Company

    by Youngsocialwire

    Its annoying because other companies release payments earlier so people can get paid earlier. This company makes everyone have to wait. Wouldn’t recommend.

  • So frustrating

    by Angela Aldalqamouni

    I can’t clock in on this app online or from a work computer because it glitches out and tells me my security questions I picked my self (and cannot change) are the wrong answers. And It isn’t I know when my mother’s birthday is! I hate this app. I can’t wait until the job starts using a better one.

  • Face ID

    by TurtleTorres32

    Face ID doesn’t work.

  • What a waste of time.

    by boo boo squirel

    Hey Paycom here I have an idea let’s make punching in harder and take more time! So much easier to punch a time clock and have HR do there job. The time it takes to punch in on a common computer is horrendous. Answer two questions plus a login and pin. Wait I could be working!!!!!!

  • Slow, needy

    by hannibal87

    App is painfully slow, and ask for five stars. Also, Paycom, don’t reply asking me to complete a survey and ignore my complaint. Minus one star for ignoring me.

  • Quickpunch is junk

    by Codynlisa

    One of the main advantages of having this as an app on your phone is for easy clocking in & out. Although it says quickpunch will use the last time zone used... IT DOES NOT. I have to manually change it every time. Zero steps saved.

  • Crap

    by odinson23

    This app is crap, it hardly ever works properly!! Not to mention I haven’t been able to log in for weeks now due to the app malfunctioning!

  • Horrible payroll program

    by MKillian

    Our company moved to Paycom less than a year ago and there have been constant problems. We have had checks messed up, PTO accruals have been messed up and logins are often a problem. Paycom is simpler to use than ADP, but ADP was always correct. Meaning more manager time to fix Paycom issues.

  • Time consuming

    by Manager who has no time

    Login never remembers me. Security questions don’t work.

  • Simplify

    by rudyfjehdvsiwxjekscjebxidks

    To complicated

  • Login

    by Victor Scott Jr

    I forgot my security answers and I can’t get around it.

  • Face ID failure

    by Zareece

    Face ID does not work

  • Face ID login not working...

    by UserTaylor

    I would really like a fix because I’ve updated twice :( & I’m still experiencing issues with the Face ID login. And resetting my password is not easy.

  • I hate it

    by Melanie’s junk

    Horrible company. I hate it!!

  • We forgot security answer

    by Jstdgsk

    Had to log in

  • As intuitive as Quantum physics

    by FreeT-roy

    User name cannot be changed and is pre-set to super un-memorable alphanumerical. To make things really frustrating the fingerprint id doesn’t work and there is no error messages or anything to tell you what to do instead. You have to find your way to settings just to login manually. Mileage tracker stops in the middle of trip leaving you with no proof of miles and a mess of paperwork to get covered. Wish there was a negative stars option for this review.

  • Face ID never works

    by Luman46

    Face ID never works on iPhone X. Then to log in you have to look up the weird log in user information they assign you. So every time you log in it takes forever. It should at least save your log in information if the Face ID isn’t going to work.

  • Cryptic junk

    by Timhr950

    Is software is awful. Is not intuitive, and things that are marked read only on the main methods to input, and approve timesheets.

  • Security questions

    by 2cavers

    I shouldn’t have to answer those useless security questions if I am using my thumb print to get into the app. No one stole my thumb!

  • Slow tech issues

    by EMA6212

    I keep having to close and re-open the app just to continue watching the videos because they keep freezing.

  • Takes to long! I entered everything correctly and it doesn’t accept its frustrating

    by Angie007123

    Takes too long Frustrating

  • Paycom

    by Joey1312

    Hate this app! Totally miserable to use!

  • Terrible app

    by jason newtron

    Terrible app

  • Bad UI/UX

    by irene.0

    Really unappealing UI/UX for the app and the website. It would really help to make your tools more visually appealing and way more user friendly. Function over form always, but just because this is a tool used by employers for time and attendance and etc., doesn’t mean it needs to be boring. Yet to be boring and also have poor UX — That’s a shame and not worth an employers dollars.

  • Trash!!

    by Bistrojoes

    It’s not organized. Slow and not secured. Lot of things should be fixed.

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Paycom

Paycom

4.6 145K+ Reviews
500K+

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