PayByPhone
Auto & VehiclesPayByPhone Technologies Inc .
PayByPhone: A quick and easy way to pay for parking.
10M+
Downloads
About PayByPhone
About PayByPhone
PayByPhone: A quick and easy way to pay for parking.
see more about PayByPhone
PayByPhone
About PayByPhone
The PayByPhone app simplifies your journey. From registering and paying for your parking in seconds, to extending it without having to return to your vehicle, and reminders of when it ends, we know you have more to worry about than parking. The PayByPhone app can be used in over 1,300+ cities worldwide & is now available in 12 languages, making it easier than ever. As the highest rated parking app in the world, PayByPhone has helped over 60 million motorists pay for their parking simply and easily, so they can focus on what matters most to them.
For businesses signed up to PayByPhone Business, the app allows drivers to simply switch between business and personal payment cards on the PayByPhone app when they park, so no time-consuming monthly expense reports or saving receipts. Paying for parking with PayByPhone is more environmentally-friendly than paying with cash: there are fewer vehicles on the road adding to air pollution to collect cash from pay and display machines.
App features
Start and extend parking session from your phone
View your session with the Today View Widget
Use Maps or Nearby feature to find out where you can use PayByPhone
Opt into push and SMS notifications about your parking session expiration
View parking history
Pin location of vehicle once parked to find it easily
Get receipts emailed to you for convenient expense reconciliation
Flexible payment forms, including credit card, Google Pay, and PayPal (depending on region)
You can pay for parking with PayByPhone in USA, Canada, the United Kingdom, France, Germany, Belgium, Italy, Monaco, Netherlands, and Switzerland
For businesses signed up to PayByPhone Business, the app allows drivers to simply switch between business and personal payment cards on the PayByPhone app when they park, so no time-consuming monthly expense reports or saving receipts. Paying for parking with PayByPhone is more environmentally-friendly than paying with cash: there are fewer vehicles on the road adding to air pollution to collect cash from pay and display machines.
App features
Start and extend parking session from your phone
View your session with the Today View Widget
Use Maps or Nearby feature to find out where you can use PayByPhone
Opt into push and SMS notifications about your parking session expiration
View parking history
Pin location of vehicle once parked to find it easily
Get receipts emailed to you for convenient expense reconciliation
Flexible payment forms, including credit card, Google Pay, and PayPal (depending on region)
You can pay for parking with PayByPhone in USA, Canada, the United Kingdom, France, Germany, Belgium, Italy, Monaco, Netherlands, and Switzerland
Ratings & Reviews
4.7
518.7K+ Ratings
5
88+%
4
5+%
3
2+%
2
1+%
1
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Community
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Community
Got ripped off by PBP, DON'T DO IT EVERRRRRRRRRR !!!!!!
Apr 11, 2022 By Robert PiazzaGot ripped off by PBP... Had a $2 charge go through my account for $393.69! Had to close my account to dispute the charge. Will have to reopen another account and fight this fraudulent $2 charge. Can't post of any blogs or reviews, so I thought I would do it here!!!! It sucks that they have some kind of rights to particular parking lots. Be careful.... more -
If you don’t have this, you’re over complicating your life
Oct 23, 2020 By XienceThis app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii more -
Works poorly with congested bandwidth
Apr 24, 2019 By ChedbeThe commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching. more -
Pay By Phone is a must if you live or work in the city.
Aug 16, 2022 By brittanysherPay By Phone is a must if you live or work in the city. I live on Market Street in the Civic/ SOMA/ Hayes cluster f of San Francisco. It's nearly impossible to park on the streets in my neighborhood without getting a ticket at some point. I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking. Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again. more -
Exactly what an app should be
Jun 29, 2019 By elceeI love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app. more -
Drawback
Sep 18, 2018 By lllllkkkkkkkkjjjjjjjAlthough it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens. more -
Jan 4, 2019 By A Google userConvenient, but the simplicity in the app sometimes actually leads to confusion. For example- giving me an error that parking is not available for this time, when it should say parking is free on Sunday. I would also love to see an option to just input max time allowed, instead of having to select hours or minutes. more -
Recieved parking ticket Using this app
Mar 16, 2020 By marie-jan😡Recently I received 2 parking tickets from using this app!😡😡😡 it was not even on the correct dates that I parked there. I was still living in Framingham and on Christmas Eve I had parked in Wellesley hills train station! However I paid these 2 tickets because I was leaving the country for 3 months! No I had to use this same parking location one other time and still recieved another ticket. Mind you the date was still incorrect. Today I am forced to use this location due to the Corona Virus outbreak. Our usual garage is closed. If I receive a ticket today I will be appealing it and filing a complaint to the better business bureau . more -
Jul 23, 2019 By A Google userI dont have much choice in using it, if i want to park at my local lot. But in general it has been easy to use. Occassionally I forget to hit the last submit payment button, particularly if there is a delay in connection or i can't get internet connection so I can't purchase my parking time. But over all it works, it is nice not having to find change, being able to add time without going to the car, and being informed when it is not necessary to pay. more -
Jul 10, 2019 By A Google userConvenient and easy-to-use, but if you accidentally select the wrong vehicle there's no way to change it... which seems kind of unreasonable. Twice now I have had to pay for two cars because the app defaulted to the wrong vehicle and would not let me change it. I understand that it was my mistake, but it still doesn't make sense why there's no way to simply switch which vehicle you parked on the app more
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If you don’t have this, you’re over complicating your life
Oct 23, 2020 By XienceThis app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii more -
Works poorly with congested bandwidth
Apr 24, 2019 By ChedbeThe commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching. more -
Pay By Phone is a must if you live or work in the city.
Aug 16, 2022 By brittanysherPay By Phone is a must if you live or work in the city. I live on Market Street in the Civic/ SOMA/ Hayes cluster f of San Francisco. It's nearly impossible to park on the streets in my neighborhood without getting a ticket at some point. I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking. Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again. more -
Exactly what an app should be
Jun 29, 2019 By elceeI love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app. more -
Drawback
Sep 18, 2018 By lllllkkkkkkkkjjjjjjjAlthough it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens. more -
Jan 4, 2019 By A Google userConvenient, but the simplicity in the app sometimes actually leads to confusion. For example- giving me an error that parking is not available for this time, when it should say parking is free on Sunday. I would also love to see an option to just input max time allowed, instead of having to select hours or minutes. more -
Recieved parking ticket Using this app
Mar 16, 2020 By marie-jan😡Recently I received 2 parking tickets from using this app!😡😡😡 it was not even on the correct dates that I parked there. I was still living in Framingham and on Christmas Eve I had parked in Wellesley hills train station! However I paid these 2 tickets because I was leaving the country for 3 months! No I had to use this same parking location one other time and still recieved another ticket. Mind you the date was still incorrect. Today I am forced to use this location due to the Corona Virus outbreak. Our usual garage is closed. If I receive a ticket today I will be appealing it and filing a complaint to the better business bureau . more -
Jul 23, 2019 By A Google userI dont have much choice in using it, if i want to park at my local lot. But in general it has been easy to use. Occassionally I forget to hit the last submit payment button, particularly if there is a delay in connection or i can't get internet connection so I can't purchase my parking time. But over all it works, it is nice not having to find change, being able to add time without going to the car, and being informed when it is not necessary to pay. more -
Jul 10, 2019 By A Google userConvenient and easy-to-use, but if you accidentally select the wrong vehicle there's no way to change it... which seems kind of unreasonable. Twice now I have had to pay for two cars because the app defaulted to the wrong vehicle and would not let me change it. I understand that it was my mistake, but it still doesn't make sense why there's no way to simply switch which vehicle you parked on the app more -
Good, but where is the map?
Nov 15, 2018 By KanjiLizzardIt works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time. more
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Community
Got ripped off by PBP, DON'T DO IT EVERRRRRRRRRR !!!!!!
Apr 11, 2022 By Robert PiazzaGot ripped off by PBP... Had a $2 charge go through my account for $393.69! Had to close my account to dispute the charge. Will have to reopen another account and fight this fraudulent $2 charge. Can't post of any blogs or reviews, so I thought I would do it here!!!! It sucks that they have some kind of rights to particular parking lots. Be careful.... more -
Dec 16, 2018 By A Google userFor a metropolitan area such as Miami, you'd think a simple app like this would work seamlessly. Says can't find parking zones, even when you enter the numbers correctly. Sometimes it just loads forever and ever. Tried restarting the app, even rebooted my phone. Still didn't work and had to go pay at the machine. App clearly needs more development. more -
Jun 8, 2019 By A Google userIt should not be hard to get an app like this right. The functionality is simple and straight forward. Usability is terrible and for some dumb reason NFC only works on the iphone version. Some very easy improvements would make this infinitely better. They could add auto-renew, or any kind of spot history. The only history is lacking any information and seems to be in random order??? I wish i could just pick a competitive app but this seems to be the only one that works in this area. more -
App is great, customer service not so much
Aug 28, 2020 By Vivi27CVTI did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience. more -
Oct 8, 2019 By A Google userI spend more time standing around trying to get the app to work than I would if I just payed at the pay station. 95% of the time, after I press pay, it freezes up and sits on a forever spinning circle. Sometimes I can restart the app and start the whole process from scratch and it will work, but it's more likely to freeze again. Cool. more -
Didn’t work
Nov 2, 2019 By Ackley121App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me. more -
Jan 2, 2020 By A Google userThe android version is too inconsistent to bother. The first time using this app was cool. It accepted both car and credit card information. Once stored, you can just punch in the location code and duration and the app confirms the location. Out even notifies you when your time is running out! So why only one star? Subsequent attempts was met with a unresponsive app. Much faster to just use the parking meter! more -
Aug 18, 2021 By Johnny KauffmanAstonishingly bad for the most basic use cases that you can imagine. Do you want to look for parking locations and pricing before choosing whether or not to take a bus instead? Too bad, because you need to know the parking spot number just to try. It seems that the only viable way to use the app is to find a physical sign at the physical location after you've parked. Good luck if you don't find one. Just browse the other reviews for additional examples of the futility of using this app. more -
Refused to refund my money
Oct 4, 2022 By Cr3atePaid for parking on a day that turned out to be a free parking day across the State. They refused to refund it. There are other apps that do the same thing so use Passport whenever possible. 1. They should know when States have free parking days and 2. Refund it when they make a mistake and work to get the money back from the state instead of making customers do it somehow. Rip off. Update they contacted me to absolve themself of any refund responsibility. They claim they are just billing on behalf of the city but they charge you, not the city. A credit card company will not allow the third party to refund the money that way. They provide no contact information on who to contact at the city to get the refund and they do not give back their service fee which they charge themselves and keep. Nor do they seem to make any effort to determine when parking is free and not charge you. So, fail. more -
Jun 27, 2019 By A Google userParking should be charged at the end, when you "clock out" like in the parking garages with tickets. This will also eliminate the possibility of making mistakes when estimating the time or confusing minutes with hours. Or at least you must have a way in your app to cancel the parking! I only used 7min out of 7 hours that I paid. Is really unfair. Having to chose the time in the beginning, is absurd. Most of the times I don't know for how long I'm going to be in a place or I'm rushing to get there and I don't have the patience to go through the app steps. If you overpay they will not give you a refund because 'funds from every transaction go directly to the parking authority. They do NOT allow us to issue refunds on their behalf". Or if your estimate fell short and you need to add time, it will be way more expensive! This app as it is, is a rip-off. The convenience of using the smartphone is diminished by the inconvenience of paying in advance and not at the end. more
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Community
Got ripped off by PBP, DON'T DO IT EVERRRRRRRRRR !!!!!!
Apr 11, 2022 By Robert PiazzaGot ripped off by PBP... Had a $2 charge go through my account for $393.69! Had to close my account to dispute the charge. Will have to reopen another account and fight this fraudulent $2 charge. Can't post of any blogs or reviews, so I thought I would do it here!!!! It sucks that they have some kind of rights to particular parking lots. Be careful.... more
No reviews available
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If you don’t have this, you’re over complicating your life
Oct 23, 2020 By XienceThis app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii more -
Pay By Phone is a must if you live or work in the city.
Aug 16, 2022 By brittanysherPay By Phone is a must if you live or work in the city. I live on Market Street in the Civic/ SOMA/ Hayes cluster f of San Francisco. It's nearly impossible to park on the streets in my neighborhood without getting a ticket at some point. I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking. Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again. more -
Exactly what an app should be
Jun 29, 2019 By elceeI love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app. more -
Drawback
Sep 18, 2018 By lllllkkkkkkkkjjjjjjjAlthough it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens. more -
Recieved parking ticket Using this app
Mar 16, 2020 By marie-jan😡Recently I received 2 parking tickets from using this app!😡😡😡 it was not even on the correct dates that I parked there. I was still living in Framingham and on Christmas Eve I had parked in Wellesley hills train station! However I paid these 2 tickets because I was leaving the country for 3 months! No I had to use this same parking location one other time and still recieved another ticket. Mind you the date was still incorrect. Today I am forced to use this location due to the Corona Virus outbreak. Our usual garage is closed. If I receive a ticket today I will be appealing it and filing a complaint to the better business bureau . more -
Good, but where is the map?
Nov 15, 2018 By KanjiLizzardIt works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time. more -
Seattle Parking Made Easy
Jun 4, 2019 By MK SeattleI work installing communications equipment in Seattle and Olympia WA. The parking app allows me to easily pay for parking and then submit the parking receipts to my employer at the end of the week. The app has become one of my “tools” when I work in Seattle or Olympia. I have told other people who park in Seattle about it and they tried it and love it too. Additionally, when one of my jobs takes longer than expected, I can easily extend my parking time on the app without going back to the street and putting more money into the ticket vending machine. Really makes my life easier. more -
Oct 29, 2018 By A Google userSo much more convenient than sticking my card in that darn machine and waiting in the cold!! Love the option to extend parking if I'm going to be just a few more minutes, all directly from my phone!! When I think of government related websites or apps, the words pleasant or efficient don't typically come to mind!! But in this case I am completely happily surprised with how awesome this app is! more -
Will take your money with no receipt
Apr 3, 2018 By PhikeI've used this app paying my commute parking for over a year. Once every couple months I get a notice in the mail from the MA bay transit authority (MBTA) saying I haven't paid for parking for a couple days that I actually paid for. This app doesn't store your receipts and its transaction history gets randomly deleted, so I've had to comb through my credit card statements to prove that I have paid. Couple recommendations to PayByPhone: (1) fix your transaction history, and (2) communicate better with the Parking authorities on who is paying. more -
Lacks the ability to choose minutes or end parking early
Jul 26, 2019 By uknown--userHow app works is great, HOWEVER, there is one problem that I have encountered couple times. I don’t know if it for US only, but the only time I can pick is hours or days, which isn’t really useful feature. Already two times I overpaid for the time simply because there is no option to end parking for the ACTUAL USED time. Sadly, this app is the only one that is used on my campus. I know that it is relatively cheap parking, nevertheless, the couple dollars went to waste can be donated to help someone. more
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Jan 4, 2019 By A Google userConvenient, but the simplicity in the app sometimes actually leads to confusion. For example- giving me an error that parking is not available for this time, when it should say parking is free on Sunday. I would also love to see an option to just input max time allowed, instead of having to select hours or minutes. more -
Jul 23, 2019 By A Google userI dont have much choice in using it, if i want to park at my local lot. But in general it has been easy to use. Occassionally I forget to hit the last submit payment button, particularly if there is a delay in connection or i can't get internet connection so I can't purchase my parking time. But over all it works, it is nice not having to find change, being able to add time without going to the car, and being informed when it is not necessary to pay. more -
Works well unless you have an unauthenticated wifi connection
Jun 28, 2018 By Ex expatsHas been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set. more -
New version removed important feature
May 27, 2022 By dralph01Overall, a great app and a time and money saver. I'm giving 4 and not 5 stars because they removed a feature that I liked a because the new version is very slow to load. The app use to allow you to select the time period with both an hour and minute selection. For example, 1 hr and 20 min. The new app version removed this and only allows one to enter hours or minutes, but not both. Again, the load time is slow so if they could make it load faster, that would save time. more
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Works poorly with congested bandwidth
Apr 24, 2019 By ChedbeThe commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching. more -
Jul 10, 2019 By A Google userConvenient and easy-to-use, but if you accidentally select the wrong vehicle there's no way to change it... which seems kind of unreasonable. Twice now I have had to pay for two cars because the app defaulted to the wrong vehicle and would not let me change it. I understand that it was my mistake, but it still doesn't make sense why there's no way to simply switch which vehicle you parked on the app more -
College Student Here
Aug 9, 2019 By YaBoiHaydsYou know, the convenience of the app is great. It’s super easy to set up and input all of your information. Once you get your parking location it’s just a few clicks but the one big issue I have is that it’s hourly. I go to college and the campus took out the money meters for this app and there are multiple times where I just need 20 minutes or less for parking. It would be amazing if they figured out a way to charge per 20 minutes instead of charging me $1 at least every time I use the app. It’s only $1, I know but I’m a broke college student like many others and would like to not spend $1 most days per year just to park for 15-20 minutes. Great app though! more -
Why no flexibility?
Mar 25, 2018 By ToddDaytonaDecent app, but there are a couple of things they should add to make it friendly. 1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate. 2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set. more
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App is great, customer service not so much
Aug 28, 2020 By Vivi27CVTI did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience. more -
Dec 7, 2018 By A Google userApp has been inconsistent at best. For a year, I was unable to use it because something was "broken" in my account connecting an API to my credit card. No matter what card I used, I would have my payment declined. Finally convinced customer service to let me delete my account and start over. That fixed the problem. Convienent App, when it works. more -
Jul 16, 2019 By A Google userPayments hardly go through, I often sit waiting for them to finish processing until I get too paranoid that some meter maid is about to show up so I kill the app and start over from scratch. Often times more than once. This just makes the whole getting extorted for lawfully using public streets thing so much more fun. Other than that, a truly life changing experience. 10/10 wouldn't recommend. more
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Community
Got ripped off by PBP, DON'T DO IT EVERRRRRRRRRR !!!!!!
Apr 11, 2022 By Robert PiazzaGot ripped off by PBP... Had a $2 charge go through my account for $393.69! Had to close my account to dispute the charge. Will have to reopen another account and fight this fraudulent $2 charge. Can't post of any blogs or reviews, so I thought I would do it here!!!! It sucks that they have some kind of rights to particular parking lots. Be careful.... more -
Dec 16, 2018 By A Google userFor a metropolitan area such as Miami, you'd think a simple app like this would work seamlessly. Says can't find parking zones, even when you enter the numbers correctly. Sometimes it just loads forever and ever. Tried restarting the app, even rebooted my phone. Still didn't work and had to go pay at the machine. App clearly needs more development. more -
Jun 8, 2019 By A Google userIt should not be hard to get an app like this right. The functionality is simple and straight forward. Usability is terrible and for some dumb reason NFC only works on the iphone version. Some very easy improvements would make this infinitely better. They could add auto-renew, or any kind of spot history. The only history is lacking any information and seems to be in random order??? I wish i could just pick a competitive app but this seems to be the only one that works in this area. more -
Oct 8, 2019 By A Google userI spend more time standing around trying to get the app to work than I would if I just payed at the pay station. 95% of the time, after I press pay, it freezes up and sits on a forever spinning circle. Sometimes I can restart the app and start the whole process from scratch and it will work, but it's more likely to freeze again. Cool. more -
Didn’t work
Nov 2, 2019 By Ackley121App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me. more -
Jan 2, 2020 By A Google userThe android version is too inconsistent to bother. The first time using this app was cool. It accepted both car and credit card information. Once stored, you can just punch in the location code and duration and the app confirms the location. Out even notifies you when your time is running out! So why only one star? Subsequent attempts was met with a unresponsive app. Much faster to just use the parking meter! more -
Aug 18, 2021 By Johnny KauffmanAstonishingly bad for the most basic use cases that you can imagine. Do you want to look for parking locations and pricing before choosing whether or not to take a bus instead? Too bad, because you need to know the parking spot number just to try. It seems that the only viable way to use the app is to find a physical sign at the physical location after you've parked. Good luck if you don't find one. Just browse the other reviews for additional examples of the futility of using this app. more -
Refused to refund my money
Oct 4, 2022 By Cr3atePaid for parking on a day that turned out to be a free parking day across the State. They refused to refund it. There are other apps that do the same thing so use Passport whenever possible. 1. They should know when States have free parking days and 2. Refund it when they make a mistake and work to get the money back from the state instead of making customers do it somehow. Rip off. Update they contacted me to absolve themself of any refund responsibility. They claim they are just billing on behalf of the city but they charge you, not the city. A credit card company will not allow the third party to refund the money that way. They provide no contact information on who to contact at the city to get the refund and they do not give back their service fee which they charge themselves and keep. Nor do they seem to make any effort to determine when parking is free and not charge you. So, fail. more -
Jun 27, 2019 By A Google userParking should be charged at the end, when you "clock out" like in the parking garages with tickets. This will also eliminate the possibility of making mistakes when estimating the time or confusing minutes with hours. Or at least you must have a way in your app to cancel the parking! I only used 7min out of 7 hours that I paid. Is really unfair. Having to chose the time in the beginning, is absurd. Most of the times I don't know for how long I'm going to be in a place or I'm rushing to get there and I don't have the patience to go through the app steps. If you overpay they will not give you a refund because 'funds from every transaction go directly to the parking authority. They do NOT allow us to issue refunds on their behalf". Or if your estimate fell short and you need to add time, it will be way more expensive! This app as it is, is a rip-off. The convenience of using the smartphone is diminished by the inconvenience of paying in advance and not at the end. more -
Worthless
Apr 19, 2022 By grandgeezerAfter entering all the necessary information - car registration, two credit cards (the location apparently didn't accept amex, which the app might have mentioned before letting me enter one), and email, the app kept telling me my "quote had timed out." I retried a few times, ensuring the time from quote to being told it was timed out was < 20 sec. Incidentally it worked fine on the website, I spent a fraction of the time there. Lesson: pass on the app, just use the web directly. Update: questionable privacy claims. It says location id both linked to you and not – wouldn't those be mutually exclusive – and it says that financial information is not linked to you, in which case it shouldn't need any information at all (if the app interacts with the parking sites payment system directly). It uses a *lot* of third party APIs (including Google Analytics) – as in, a boat load. more
What’s Groovy
The app is generally fine, but the map only comes up 10% of the time? It uses to show automatically but it doesn't anymore. Super frustrating because half the time in my city, the numbers on the meter are scratched off so I can't read them. A functional map would be really helpful.
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What’s Subpar
This is an absolute garbage app inconsistent barely works. You think you can just enter the location number. Lol your password it's never saved. Now you have to reset it. That doesn't work and you're stuck spending 20 minutes trying to figure it out and by that time you probably got a ticket. Do yourself a favor Don't walk away from your car thinking you could use this app while you walk to your destination, just pay the meter you'll be less stressed and be a lot more efficient and cheaper.
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PayByPhone
Release Notes
5.1.2.20
5.1.2.20
5.1.2.20
October 18, 2022
- Performance & platform Improvement
-Bug fixes
5.1.1.17
October 5, 2022
- Performance & platform Improvement
-Bug fixes
5.0.1.5
July 22, 2022
- Performance & platform Improvement
-Bug fixes
4.15.0.9217
June 8, 2022
- Bug Fixes
English & 9 more
- English
- Dutch
- French
- German
- Italian
- Punjabi
- Simplified Chinese
- Spanish
- Traditional Chinese
- Welsh
Everyone
No
8.2.2
8.2.2
November 18, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
8.2.1
November 14, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
8.2.0
November 3, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Add the PayByPhone Widget to see remaining parking time right from your lock screen, without having to open the app or unlock your phone!
- UI/UX improvement
- Platform improvements
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
8.1.0
October 3, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
-Bug fixes
-Display eligibility end date in the parking flow when applicable
-Added phone verification process when user opt-in to SMS services from account setting flow
Love PayByPhone? Rate our app! Your feedback helps make us better.
8.0.0
September 15, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
-Support for iOS 16
-Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.12.0
August 30, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
-Platform improvements
-Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.11.0
August 3, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.10.1
July 6, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes on password reset
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.10.0
June 28, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.9.1
June 2, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.9.0
May 18, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Updates to allow users to start a parking session without payment method attached when it's FREE
- Updates to allow users to delete their account within the app
- Bug Fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.8.1
May 10, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug Fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.8.0
April 29, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.7.0
April 22, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.6.0
March 30, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.5.0
March 11, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.4.0
February 17, 2022
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Experience update to password reset flow and social sign-in
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.3.0
November 30, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- User interface improvement to make it more clear on accepted payment methods at certain locations/regions.
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.2.0
November 1, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Display SPA card name for PBP Business drivers
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.1.1
October 19, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.1.0
October 12, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Experience update to collect consents from new users
- Additional customization for users' consent preferences
- Bug Fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.0.1
October 1, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
-Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
7.0.0
September 27, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
-Support for iOS 15
-New feature for iOS 15: User can now switch their keyboard to insert text from their camera into the input field to avoid manually typing in the location number.
-User interface improvements in Europe
-Bug fixes
Love PayByPhone? Rate our app! Your feedback helps make us better.
6.8.4
September 7, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- Updates to inform and provide clarifications on potential temporary authorization charge when users add new credit cards to accounts
- Updates to remind users for upcoming mandatory app and operating system upgrade requirements such that users can continue using the app
- Direct users to PayByPhone support website for Help & Support
Love PayByPhone? Rate our app! Your feedback helps make us better.
6.8.3
August 19, 2021
Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.
In this update:
- User interface improvements in Europe
109.3MB
English & 9 more
- English
- Dutch
- French
- German
- Italian
- Punjabi
- Simplified Chinese
- Spanish
- Traditional Chinese
- Welsh
4+
No
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