Facebook_pixel
PayByPhone

PayByPhone

PayByPhone Technologies Inc

PayByPhone: the best way to pay for parking.

4.7 Ratings 323K+ Reviews 5M+ Downloads

About PayByPhone

PayByPhone: the best way to pay for parking.
see more about PayByPhone

Ratings & Reviews

4.7
322.7K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Exactly what an app should be Jun 29, 2019

    By elcee
    I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app.
    more
  • Works poorly with congested bandwidth Apr 24, 2019

    By Chedbe
    The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.
    more
  • Jul 28, 2020

    By ALEX HIEBERT
    I used to get parking tickets $2400.00 in one year and thats a fact. Now my friend told me to ue this its fast accurate and proof of paid parking and if you end up taking longer and you know your meter is running out you just add more time. Its great! Love it no more tickets more me!!!
    more
  • Drawback Sep 18, 2018

    By lllllkkkkkkkkjjjjjjj
    Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.
    more
  • Good, but where is the map? Nov 15, 2018

    By KanjiLizzard
    It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time.
    more
  • Aug 8, 2020

    By Kelly Monger
    Cannot sign into the app as it doesn't recognise my password, despite resetting it numerous times and uninstalling and reinstalling. Logging in as a guest is fine, but I would like to get notifications of when the parking is due to expire. Not great to be honest.
    more
  • Didn’t work Nov 2, 2019

    By Ackley121
    App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.
    more
  • Jul 29, 2020

    By Becky Gorby
    I had 5 minutes left and I had added another hour and when I went to my car a ticket had been issued for 30 minutes before my first hour time limit expired. I parked last week at 750pm and had 10 minutes before parking time meter fee expired and you charged me for 1 1/2 hours when I only should have paid for 10 minutes. You have overcharged me for an hour and 45 minutes plus a parking ticket when meter was Paid in Full
    more
  • Jul 28, 2020

    By Nicole Weinbaum
    I am not sure who to contact. I use this app a lot to pay for parking in NW London and whenever I pay for parking the app always steals 5 minutes off my parking time. For example, I pay for 60 minutes and the timer starts at 54 minutes and 59 seconds. I am very upset, this has been happening for a while and probably to many more people as well. That is a lot of money!
    more
  • Clunky Apr 7, 2019

    By D@rkSn0w
    Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.
    more

No reviews available

  • Exactly what an app should be Jun 29, 2019

    By elcee
    I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app.
    more
  • Jul 28, 2020

    By ALEX HIEBERT
    I used to get parking tickets $2400.00 in one year and thats a fact. Now my friend told me to ue this its fast accurate and proof of paid parking and if you end up taking longer and you know your meter is running out you just add more time. Its great! Love it no more tickets more me!!!
    more
  • Drawback Sep 18, 2018

    By lllllkkkkkkkkjjjjjjj
    Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.
    more
  • Good, but where is the map? Nov 15, 2018

    By KanjiLizzard
    It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time.
    more
  • Seattle Parking Made Easy Jun 4, 2019

    By MK Seattle
    I work installing communications equipment in Seattle and Olympia WA. The parking app allows me to easily pay for parking and then submit the parking receipts to my employer at the end of the week. The app has become one of my “tools” when I work in Seattle or Olympia. I have told other people who park in Seattle about it and they tried it and love it too. Additionally, when one of my jobs takes longer than expected, I can easily extend my parking time on the app without going back to the street and putting more money into the ticket vending machine. Really makes my life easier.
    more
  • Aug 1, 2020

    By Heidi Kay Walter
    It's Nice to pay without touching other surfaces. Location ID makes it easy. Reminders are helpful without being obnoxious. Rare errors can be easily fixed).
    more
  • Works well unless you have an unauthenticated wifi connection Jun 28, 2018

    By Ex expats
    Has been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set.
    more
  • A great concept, however… Apr 27, 2019

    By Alan-in-Seattle
    Being able to pay and adjust how much is a great concept. However, today, when I overstayed my limit, for some reason, the app disconnected from my parking space, not giving me the option of adding more money for more time. I think that we users should have to sign out manually before we are disconnected. After I wrote the paragraph above, I discovered that PayByPhone had alerted me via text message, and then by tapping the link in the message I could get back to my original parking arrangement. So I take it all back and now find that PayByPhone is a great app!
    more
  • Works poorly with congested bandwidth Apr 24, 2019

    By Chedbe
    The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.
    more
  • Jul 31, 2020

    By Peter Simmonds
    To many disruptions when inputting details. Not much fun in rain trying to type in location numbers etc. Idea OK but cumbersome. If credit card or cash option available will use them first.
    more
  • College Student Here Aug 9, 2019

    By YaBoiHayds
    You know, the convenience of the app is great. It’s super easy to set up and input all of your information. Once you get your parking location it’s just a few clicks but the one big issue I have is that it’s hourly. I go to college and the campus took out the money meters for this app and there are multiple times where I just need 20 minutes or less for parking. It would be amazing if they figured out a way to charge per 20 minutes instead of charging me $1 at least every time I use the app. It’s only $1, I know but I’m a broke college student like many others and would like to not spend $1 most days per year just to park for 15-20 minutes. Great app though!
    more
  • Why no flexibility? Mar 25, 2018

    By ToddDaytona
    Decent app, but there are a couple of things they should add to make it friendly. 1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate. 2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.
    more
  • Aug 5, 2020

    By Sarah Clark
    It would be helpful if you could still use the app to park even if it is due an update. I couldn't park today because the signal wasn't strong enough to complete the update and I couldn't use it without updating!
    more
  • Disaster Jun 21, 2020

    By drmw61
    Unable to set up an account using my mobile, because system doesn’t seem to recognise a 6 in a license plate. Just shuts down data entry: error message tells me to start again. Unable to create an account using the app. Tap “register” to create an account and error message says log-in information is incorrect. Tried to contact Support but can’t submit the request - error message says I need to enter e-mail address (which was entered correctly). I have never come across such an awful process. Update: account now set up and it seemed it was partially set up already, even though no prior indication of that. Not a straightforward process, but hopefully I can now use the service.
    more
  • Needs Max Time button Oct 16, 2019

    By sarahnopp
    2018- I really appreciate my city adding this pay option. But it would save me time if there was a Maximum Time button instead of having to figure out how long I can stay. Sometimes I park for an hour, but mostly I do all day. Oct 2019 - updating review and dropping to 2 stars from 5. You got rid of Apple Pay. And still didn’t make most of the improvements users asked for. Pretty poor development choices. I don’t see anything about reminder notices any more either. Did you seriously remove one of the MOST useful features? Your help section in app was pretty useless for me when trying to find out about these changes too.
    more
  • Overcharged on numerous occasions Mar 1, 2019

    By Thisguy12930
    There have been several occasions, as of late, where I choose to park for one day. I make sure to select pay to park for 1 day, the review before charge shows I chose 1 day with the correct amount to be charged, and then I hit pay. I receive my text message receipt only to find out that I have actually been charged for 2 days and not 1. There is some bug in the app that is causing this and has done this several times now. On some days I have been able to let this go if I plan to return to the same lot the next day but on others I am being charged for a day that I won’t be there. This needs to be addressed.
    more
  • Aug 8, 2020

    By Kelly Monger
    Cannot sign into the app as it doesn't recognise my password, despite resetting it numerous times and uninstalling and reinstalling. Logging in as a guest is fine, but I would like to get notifications of when the parking is due to expire. Not great to be honest.
    more
  • Didn’t work Nov 2, 2019

    By Ackley121
    App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.
    more
  • Jul 29, 2020

    By Becky Gorby
    I had 5 minutes left and I had added another hour and when I went to my car a ticket had been issued for 30 minutes before my first hour time limit expired. I parked last week at 750pm and had 10 minutes before parking time meter fee expired and you charged me for 1 1/2 hours when I only should have paid for 10 minutes. You have overcharged me for an hour and 45 minutes plus a parking ticket when meter was Paid in Full
    more
  • Jul 28, 2020

    By Nicole Weinbaum
    I am not sure who to contact. I use this app a lot to pay for parking in NW London and whenever I pay for parking the app always steals 5 minutes off my parking time. For example, I pay for 60 minutes and the timer starts at 54 minutes and 59 seconds. I am very upset, this has been happening for a while and probably to many more people as well. That is a lot of money!
    more
  • Clunky Apr 7, 2019

    By D@rkSn0w
    Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.
    more

What’s Groovy

What’s Subpar

Loading...

Ask