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PayByPhone: the best way to pay for parking.
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About PayByPhone
PayByPhone is the highest-ranked parking app in the world with over 20 million users & 30k five-star reviews (Play Store). The PayByPhone app can be used in 400+ cities worldwide & is now available in 12 languages! Use PayByPhone’s parking services to find nearby parking, pay for parking online, get parking alerts & extend parking remotely.
PayByPhone coverage includes street parking, parkades, garages and so much more. Whether you are looking for city/municipal, gated, underground, off-street, or indoor parking – we have you covered.
Use PayByPhone to park in Anchorage, Ann Arbor, Aspen, Bellingham, Boston (MBTA), Cedar Rapids, Chicago, Cincinatti, Concord, Coral Gables, Denver, Eugene, Fayetteville, Fort Lauderdale, Galveston, Honolulu, Kirkland, Las Vegas, Lauderdale-By-The-Sea, Lexington, Long Beach, Los Angeles, Louisville, Maui, Miami, Minneapolis, Oakland, Olympia, Orange County, Plymouth, Portland, Providence, Redwood City, Salt Lake City, San Diego, San Francisco, San Marcos, San Mateo, Spokane, Tacoma, Tampa & many other cities!
Visit our website at www.paybyphone.com to see our full coverage area.
With industry leading payment security, PayByPhone is best way to pay for parking. Simply add a credit card or use Android/Google Pay to complete a transaction.
FEATURES
• Start parking from your Android device. Enter a parking location number to start a parking session (you do not need to create an account to use PayByPhone).
• Use Maps to find out where you can use PayByPhone.
• Get notifications about active parking sessions, including reminders before your parking time expires.
• Extend a parking session remotely! No more hassle of running back to the meter.
• View your parking session with the Today View Widget.
• Receive smart in-app notifications about local events, parking history and traffic information.
• Manage your parking receipts for expenses and accounting. Get email receipts sent right to your inbox.
• Dedicated customer support desk & IVR for your parking needs.
PayByPhone coverage includes street parking, parkades, garages and so much more. Whether you are looking for city/municipal, gated, underground, off-street, or indoor parking – we have you covered.
Use PayByPhone to park in Anchorage, Ann Arbor, Aspen, Bellingham, Boston (MBTA), Cedar Rapids, Chicago, Cincinatti, Concord, Coral Gables, Denver, Eugene, Fayetteville, Fort Lauderdale, Galveston, Honolulu, Kirkland, Las Vegas, Lauderdale-By-The-Sea, Lexington, Long Beach, Los Angeles, Louisville, Maui, Miami, Minneapolis, Oakland, Olympia, Orange County, Plymouth, Portland, Providence, Redwood City, Salt Lake City, San Diego, San Francisco, San Marcos, San Mateo, Spokane, Tacoma, Tampa & many other cities!
Visit our website at www.paybyphone.com to see our full coverage area.
With industry leading payment security, PayByPhone is best way to pay for parking. Simply add a credit card or use Android/Google Pay to complete a transaction.
FEATURES
• Start parking from your Android device. Enter a parking location number to start a parking session (you do not need to create an account to use PayByPhone).
• Use Maps to find out where you can use PayByPhone.
• Get notifications about active parking sessions, including reminders before your parking time expires.
• Extend a parking session remotely! No more hassle of running back to the meter.
• View your parking session with the Today View Widget.
• Receive smart in-app notifications about local events, parking history and traffic information.
• Manage your parking receipts for expenses and accounting. Get email receipts sent right to your inbox.
• Dedicated customer support desk & IVR for your parking needs.
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Exactly what an app should be
Jun 29, 2019 I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app.more -
Works poorly with congested bandwidth
Apr 24, 2019 The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.more -
Jul 28, 2020 I used to get parking tickets $2400.00 in one year and thats a fact. Now my friend told me to ue this its fast accurate and proof of paid parking and if you end up taking longer and you know your meter is running out you just add more time. Its great! Love it no more tickets more me!!!more -
Drawback
Sep 18, 2018 Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.more -
Good, but where is the map?
Nov 15, 2018 It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time.more
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Aug 8, 2020 Cannot sign into the app as it doesn't recognise my password, despite resetting it numerous times and uninstalling and reinstalling. Logging in as a guest is fine, but I would like to get notifications of when the parking is due to expire. Not great to be honest.more -
Didn’t work
Nov 2, 2019 App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.more -
Jul 29, 2020 I had 5 minutes left and I had added another hour and when I went to my car a ticket had been issued for 30 minutes before my first hour time limit expired. I parked last week at 750pm and had 10 minutes before parking time meter fee expired and you charged me for 1 1/2 hours when I only should have paid for 10 minutes. You have overcharged me for an hour and 45 minutes plus a parking ticket when meter was Paid in Fullmore -
Jul 28, 2020 I am not sure who to contact. I use this app a lot to pay for parking in NW London and whenever I pay for parking the app always steals 5 minutes off my parking time. For example, I pay for 60 minutes and the timer starts at 54 minutes and 59 seconds. I am very upset, this has been happening for a while and probably to many more people as well. That is a lot of money!more -
Clunky
Apr 7, 2019 Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.more
No reviews available
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Exactly what an app should be
Jun 29, 2019 I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app.more -
Jul 28, 2020 I used to get parking tickets $2400.00 in one year and thats a fact. Now my friend told me to ue this its fast accurate and proof of paid parking and if you end up taking longer and you know your meter is running out you just add more time. Its great! Love it no more tickets more me!!!more -
Drawback
Sep 18, 2018 Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.more -
Good, but where is the map?
Nov 15, 2018 It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time.more -
Seattle Parking Made Easy
Jun 4, 2019 I work installing communications equipment in Seattle and Olympia WA. The parking app allows me to easily pay for parking and then submit the parking receipts to my employer at the end of the week. The app has become one of my “tools” when I work in Seattle or Olympia. I have told other people who park in Seattle about it and they tried it and love it too. Additionally, when one of my jobs takes longer than expected, I can easily extend my parking time on the app without going back to the street and putting more money into the ticket vending machine. Really makes my life easier.more
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Aug 1, 2020 It's Nice to pay without touching other surfaces. Location ID makes it easy. Reminders are helpful without being obnoxious. Rare errors can be easily fixed).more -
Works well unless you have an unauthenticated wifi connection
Jun 28, 2018 Has been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set.more -
A great concept, however…
Apr 27, 2019 Being able to pay and adjust how much is a great concept. However, today, when I overstayed my limit, for some reason, the app disconnected from my parking space, not giving me the option of adding more money for more time. I think that we users should have to sign out manually before we are disconnected. After I wrote the paragraph above, I discovered that PayByPhone had alerted me via text message, and then by tapping the link in the message I could get back to my original parking arrangement. So I take it all back and now find that PayByPhone is a great app!more
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Works poorly with congested bandwidth
Apr 24, 2019 The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.more -
Jul 31, 2020 To many disruptions when inputting details. Not much fun in rain trying to type in location numbers etc. Idea OK but cumbersome. If credit card or cash option available will use them first.more -
College Student Here
Aug 9, 2019 You know, the convenience of the app is great. It’s super easy to set up and input all of your information. Once you get your parking location it’s just a few clicks but the one big issue I have is that it’s hourly. I go to college and the campus took out the money meters for this app and there are multiple times where I just need 20 minutes or less for parking. It would be amazing if they figured out a way to charge per 20 minutes instead of charging me $1 at least every time I use the app. It’s only $1, I know but I’m a broke college student like many others and would like to not spend $1 most days per year just to park for 15-20 minutes. Great app though!more -
Why no flexibility?
Mar 25, 2018 Decent app, but there are a couple of things they should add to make it friendly. 1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate. 2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.more -
Aug 5, 2020 It would be helpful if you could still use the app to park even if it is due an update. I couldn't park today because the signal wasn't strong enough to complete the update and I couldn't use it without updating!more
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Disaster
Jun 21, 2020 Unable to set up an account using my mobile, because system doesn’t seem to recognise a 6 in a license plate. Just shuts down data entry: error message tells me to start again. Unable to create an account using the app. Tap “register” to create an account and error message says log-in information is incorrect. Tried to contact Support but can’t submit the request - error message says I need to enter e-mail address (which was entered correctly). I have never come across such an awful process. Update: account now set up and it seemed it was partially set up already, even though no prior indication of that. Not a straightforward process, but hopefully I can now use the service.more -
Needs Max Time button
Oct 16, 2019 2018- I really appreciate my city adding this pay option. But it would save me time if there was a Maximum Time button instead of having to figure out how long I can stay. Sometimes I park for an hour, but mostly I do all day. Oct 2019 - updating review and dropping to 2 stars from 5. You got rid of Apple Pay. And still didn’t make most of the improvements users asked for. Pretty poor development choices. I don’t see anything about reminder notices any more either. Did you seriously remove one of the MOST useful features? Your help section in app was pretty useless for me when trying to find out about these changes too.more -
Overcharged on numerous occasions
Mar 1, 2019 There have been several occasions, as of late, where I choose to park for one day. I make sure to select pay to park for 1 day, the review before charge shows I chose 1 day with the correct amount to be charged, and then I hit pay. I receive my text message receipt only to find out that I have actually been charged for 2 days and not 1. There is some bug in the app that is causing this and has done this several times now. On some days I have been able to let this go if I plan to return to the same lot the next day but on others I am being charged for a day that I won’t be there. This needs to be addressed.more
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Aug 8, 2020 Cannot sign into the app as it doesn't recognise my password, despite resetting it numerous times and uninstalling and reinstalling. Logging in as a guest is fine, but I would like to get notifications of when the parking is due to expire. Not great to be honest.more -
Didn’t work
Nov 2, 2019 App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.more -
Jul 29, 2020 I had 5 minutes left and I had added another hour and when I went to my car a ticket had been issued for 30 minutes before my first hour time limit expired. I parked last week at 750pm and had 10 minutes before parking time meter fee expired and you charged me for 1 1/2 hours when I only should have paid for 10 minutes. You have overcharged me for an hour and 45 minutes plus a parking ticket when meter was Paid in Fullmore -
Jul 28, 2020 I am not sure who to contact. I use this app a lot to pay for parking in NW London and whenever I pay for parking the app always steals 5 minutes off my parking time. For example, I pay for 60 minutes and the timer starts at 54 minutes and 59 seconds. I am very upset, this has been happening for a while and probably to many more people as well. That is a lot of money!more -
Clunky
Apr 7, 2019 Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.more
What’s Groovy
I am not a constant user and when I originally started with the application, I didn't have to remember the password every time. The first thing I'm confronted with is I have to recover my password. If anything there should be something like security questions or whatever is needed to ease the process as time is of the essence. I parked at the same location and in the beginning it remembered that location so I did not have to try to find the sign to get the number. Now it doesn't, please fix
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What’s Subpar
I had to log in and out of this app 6 times to park. Took over 15minutes to pay for parking. The program took my money but then started to deliver error messages stating my parking did not register. After another 10 minutes of fooling with the app i got a notice saying my parking was good. But, by the time I got it to work we lost interest in going to our destination. We left the area but couldn't get our money back. What a waste of time and effort.
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Filter Reviews
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Exactly what an app should be
I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app. -
Works poorly with congested bandwidth
The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching. -
I used to get parking tickets $2400.00 in one year and thats a fact. Now my friend told me to ue this its fast accurate and proof of paid parking and if you end up taking longer and you know your meter is running out you just add more time. Its great! Love it no more tickets more me!!!
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Drawback
Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens. -
Good, but where is the map?
It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time. -
Seattle Parking Made Easy
I work installing communications equipment in Seattle and Olympia WA. The parking app allows me to easily pay for parking and then submit the parking receipts to my employer at the end of the week. The app has become one of my “tools” when I work in Seattle or Olympia. I have told other people who park in Seattle about it and they tried it and love it too. Additionally, when one of my jobs takes longer than expected, I can easily extend my parking time on the app without going back to the street and putting more money into the ticket vending machine. Really makes my life easier. -
It's Nice to pay without touching other surfaces. Location ID makes it easy. Reminders are helpful without being obnoxious. Rare errors can be easily fixed).
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To many disruptions when inputting details. Not much fun in rain trying to type in location numbers etc. Idea OK but cumbersome. If credit card or cash option available will use them first.
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Works well unless you have an unauthenticated wifi connection
Has been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set. -
Lacks the ability to choose minutes or end parking early
How app works is great, HOWEVER, there is one problem that I have encountered couple times. I don’t know if it for US only, but the only time I can pick is hours or days, which isn’t really useful feature. Already two times I overpaid for the time simply because there is no option to end parking for the ACTUAL USED time. Sadly, this app is the only one that is used on my campus. I know that it is relatively cheap parking, nevertheless, the couple dollars went to waste can be donated to help someone.
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Best
Best app to use by far
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Exactly what an app should be
I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app. -
I used to get parking tickets $2400.00 in one year and thats a fact. Now my friend told me to ue this its fast accurate and proof of paid parking and if you end up taking longer and you know your meter is running out you just add more time. Its great! Love it no more tickets more me!!!
-
Drawback
Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens. -
Good, but where is the map?
It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time. -
Seattle Parking Made Easy
I work installing communications equipment in Seattle and Olympia WA. The parking app allows me to easily pay for parking and then submit the parking receipts to my employer at the end of the week. The app has become one of my “tools” when I work in Seattle or Olympia. I have told other people who park in Seattle about it and they tried it and love it too. Additionally, when one of my jobs takes longer than expected, I can easily extend my parking time on the app without going back to the street and putting more money into the ticket vending machine. Really makes my life easier. -
Lacks the ability to choose minutes or end parking early
How app works is great, HOWEVER, there is one problem that I have encountered couple times. I don’t know if it for US only, but the only time I can pick is hours or days, which isn’t really useful feature. Already two times I overpaid for the time simply because there is no option to end parking for the ACTUAL USED time. Sadly, this app is the only one that is used on my campus. I know that it is relatively cheap parking, nevertheless, the couple dollars went to waste can be donated to help someone. -
Very easy to pay for parking, after initial setup. No waiting in lineups to pay and to extend the time is really great with the 10 minute reminder.
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Ease of use
This app is phenomenal! It sends me reminders that I need to add time or hurry up and finish what I’m doing. In addition - no receipts to carry, I have multiple cards on file for personal or business expenses, and the receipts come via email! But the single best thing about this - I don’t have to wait for the meter/station to take care of my transaction. 90% of the times I parked and then tried to pay, it took way too long - and then, half the time the transaction didn’t even go through! The people you have on phone duty are wonderful! Thanks! -
Tickets given within paid time by parking authority
I really enjoy the system but you should fix the problem with the city parking authority. They give you tickets even within paid time. It has happened to me already 3 times. Is this the way they make the money? Do they think people will pay anyway to avoid the trip? Well the answer is no and please train them to use the system correctly to avoid affecting residents like this. Waste of time for everybody. Thanks -
No hindrance in paying for parking, easy to manage and excellent UI, thank you very much. 🚗
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It's Nice to pay without touching other surfaces. Location ID makes it easy. Reminders are helpful without being obnoxious. Rare errors can be easily fixed).
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Works well unless you have an unauthenticated wifi connection
Has been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set. -
A great concept, however…
Being able to pay and adjust how much is a great concept. However, today, when I overstayed my limit, for some reason, the app disconnected from my parking space, not giving me the option of adding more money for more time. I think that we users should have to sign out manually before we are disconnected. After I wrote the paragraph above, I discovered that PayByPhone had alerted me via text message, and then by tapping the link in the message I could get back to my original parking arrangement. So I take it all back and now find that PayByPhone is a great app!
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Works poorly with congested bandwidth
The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching. -
To many disruptions when inputting details. Not much fun in rain trying to type in location numbers etc. Idea OK but cumbersome. If credit card or cash option available will use them first.
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College Student Here
You know, the convenience of the app is great. It’s super easy to set up and input all of your information. Once you get your parking location it’s just a few clicks but the one big issue I have is that it’s hourly. I go to college and the campus took out the money meters for this app and there are multiple times where I just need 20 minutes or less for parking. It would be amazing if they figured out a way to charge per 20 minutes instead of charging me $1 at least every time I use the app. It’s only $1, I know but I’m a broke college student like many others and would like to not spend $1 most days per year just to park for 15-20 minutes. Great app though! -
Why no flexibility?
Decent app, but there are a couple of things they should add to make it friendly. 1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate. 2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set. -
It would be helpful if you could still use the app to park even if it is due an update. I couldn't park today because the signal wasn't strong enough to complete the update and I couldn't use it without updating!
Filter Reviews
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Cannot sign into the app as it doesn't recognise my password, despite resetting it numerous times and uninstalling and reinstalling. Logging in as a guest is fine, but I would like to get notifications of when the parking is due to expire. Not great to be honest.
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Didn’t work
App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me. -
I had 5 minutes left and I had added another hour and when I went to my car a ticket had been issued for 30 minutes before my first hour time limit expired. I parked last week at 750pm and had 10 minutes before parking time meter fee expired and you charged me for 1 1/2 hours when I only should have paid for 10 minutes. You have overcharged me for an hour and 45 minutes plus a parking ticket when meter was Paid in Full
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I am not sure who to contact. I use this app a lot to pay for parking in NW London and whenever I pay for parking the app always steals 5 minutes off my parking time. For example, I pay for 60 minutes and the timer starts at 54 minutes and 59 seconds. I am very upset, this has been happening for a while and probably to many more people as well. That is a lot of money!
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Clunky
Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button. -
Where's the zero stars? Awful app, buggy, cycling through choices multiple times and struggles to find location. Only to the find the charge a fee, sod that for a game of soldiers.
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Doesn't work. All cards show as declined! Visa, MasterCard, debit,credit... Seems like a bug on the payment method. Unable to use this app.
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It tracks your location even when you're not using it. Android 10 issued a privacy warning about it. If you don't use it regularly, I would suggest getting it off your phone.
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Bad App and Worse Customer Service
On two occasions, although I had paid for parking using the app, I received a parking ticket. When I contacted them for a refund, they refused to refund the money and instead requested that I resolve the ticket with the parking court. So, instead of refunding the money as a show of good customer service, they preferred that I file a notice of appearance with the court, spend at least three hours of time at court waiting the have the matter addressed, and ultimately risk having court fees assessed. This app has a wonderful racket going on. You give them your money to park, they won’t guarantee it gets paid, and if you get a ticket, they won’t refund the parking payment. Instead, you’re left to waste time at the court. Come to think of it, there might be a good class action lawsuit here. -
Payment doesn't work anymore since the update! Bf and I both tried... lucky we had change on us. Too bad, this app used to work perfectly.
No reviews available
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Disaster
Unable to set up an account using my mobile, because system doesn’t seem to recognise a 6 in a license plate. Just shuts down data entry: error message tells me to start again. Unable to create an account using the app. Tap “register” to create an account and error message says log-in information is incorrect. Tried to contact Support but can’t submit the request - error message says I need to enter e-mail address (which was entered correctly). I have never come across such an awful process. Update: account now set up and it seemed it was partially set up already, even though no prior indication of that. Not a straightforward process, but hopefully I can now use the service. -
Needs Max Time button
2018- I really appreciate my city adding this pay option. But it would save me time if there was a Maximum Time button instead of having to figure out how long I can stay. Sometimes I park for an hour, but mostly I do all day. Oct 2019 - updating review and dropping to 2 stars from 5. You got rid of Apple Pay. And still didn’t make most of the improvements users asked for. Pretty poor development choices. I don’t see anything about reminder notices any more either. Did you seriously remove one of the MOST useful features? Your help section in app was pretty useless for me when trying to find out about these changes too. -
Overcharged on numerous occasions
There have been several occasions, as of late, where I choose to park for one day. I make sure to select pay to park for 1 day, the review before charge shows I chose 1 day with the correct amount to be charged, and then I hit pay. I receive my text message receipt only to find out that I have actually been charged for 2 days and not 1. There is some bug in the app that is causing this and has done this several times now. On some days I have been able to let this go if I plan to return to the same lot the next day but on others I am being charged for a day that I won’t be there. This needs to be addressed.
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Cannot sign into the app as it doesn't recognise my password, despite resetting it numerous times and uninstalling and reinstalling. Logging in as a guest is fine, but I would like to get notifications of when the parking is due to expire. Not great to be honest.
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Didn’t work
App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me. -
I had 5 minutes left and I had added another hour and when I went to my car a ticket had been issued for 30 minutes before my first hour time limit expired. I parked last week at 750pm and had 10 minutes before parking time meter fee expired and you charged me for 1 1/2 hours when I only should have paid for 10 minutes. You have overcharged me for an hour and 45 minutes plus a parking ticket when meter was Paid in Full
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I am not sure who to contact. I use this app a lot to pay for parking in NW London and whenever I pay for parking the app always steals 5 minutes off my parking time. For example, I pay for 60 minutes and the timer starts at 54 minutes and 59 seconds. I am very upset, this has been happening for a while and probably to many more people as well. That is a lot of money!
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Clunky
Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button. -
Where's the zero stars? Awful app, buggy, cycling through choices multiple times and struggles to find location. Only to the find the charge a fee, sod that for a game of soldiers.
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Doesn't work. All cards show as declined! Visa, MasterCard, debit,credit... Seems like a bug on the payment method. Unable to use this app.
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It tracks your location even when you're not using it. Android 10 issued a privacy warning about it. If you don't use it regularly, I would suggest getting it off your phone.
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Bad App and Worse Customer Service
On two occasions, although I had paid for parking using the app, I received a parking ticket. When I contacted them for a refund, they refused to refund the money and instead requested that I resolve the ticket with the parking court. So, instead of refunding the money as a show of good customer service, they preferred that I file a notice of appearance with the court, spend at least three hours of time at court waiting the have the matter addressed, and ultimately risk having court fees assessed. This app has a wonderful racket going on. You give them your money to park, they won’t guarantee it gets paid, and if you get a ticket, they won’t refund the parking payment. Instead, you’re left to waste time at the court. Come to think of it, there might be a good class action lawsuit here. -
Payment doesn't work anymore since the update! Bf and I both tried... lucky we had change on us. Too bad, this app used to work perfectly.
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Release Notes
3.16.1.9068
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