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Passport Parking – Park. Pay. Be on your way. ®

Passport Parking – Park. Pay. Be on your way. ®

Passport Labs, Inc.

Our app icon may be new, but our dedication to easy parking is here to stay.

4.6 Ratings 83K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • App Stopped Working; Update: Fixed Next Day Jun 9, 2020

    By AppFan3
    Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP.
  • Sep 3, 2021

    By Ethan Matzdorf
    While the app isn't perfect, I do think this is one of the better parking apps. It works wells enough and the fees are not too high (unlike some apps, looking at you Parkmobile). I do think it could do a better job at notifying you when your session is about to end, but otherwise not too bad.
  • Better way to pay ... sometimes Oct 30, 2019

    By BM1952
    First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.
  • How this app can be improved Jul 23, 2018

    By cheese deluxe
    • Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones. • When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well. • When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something.
  • Warning: no Apple Pay or Apple wallet support because...reasons? May 3, 2019

    By FrenchPoliSci
    In this day and age, if an app cannot use my Apple wallet or Apple Pay or charge me through iTunes, I argue that the app is extremely dated. After all, I can go to almost any store or restaurant and pay using Apple Pay, all my apps that don’t charge through iTunes charge through Apple Pay, in short, you can use the Apple Pay platform most places. Thus, when an app doesn’t access my wallet or use Apple Pay, it appears dated and stuck in the past. Much of the convenience of the app (install and quickly pay) is negated by this over sight. This is one such app. Considering I ran out the door without my credit card and needed to catch a train, it was far less than convenient and, in my opinion, an app whose purpose (convenience to the consumer in order to increase compliance) is negated.
  • Sep 14, 2021

    By Maya Hill
    Its convenient, its okay. Can be glitchy occasionally that it won't take your input of your parking spot, or won't accept your card thats already on file.
  • Sep 10, 2021

    By John Heathcliff
    Functions fine but can't pay for more than 1 night at a time. We are saying with family for 6 nights so have to remember to buy a pass every day or risk a ticket. I asked why and they never replied.
  • Extra charges Jun 18, 2019

    By pete saa
    The app is a great idea,the developers need to work out the bugs tho.i payed with the meter then downloaded the app,entered my card information then charged me twice.i wanted to give it another chance the following week and I wanted to pay for the spot for 4 hours, it only let me pay for 3 then I picked a new session to add hours and it charged me the max time,so I had two different sessions going on at the same time!! I wrote numerous text to the contact/help center and no response! So I had to cancel charges with my credit card company. The developer of this app needs to prevent getting double charges for the same parking spot...
  • Sep 3, 2021

    By Erich Duff
    Pretty good app, but I downloaded the recent update and then it lost all my information and had to start over. Ugh.
  • Sep 3, 2021

    By Dana Rich
    Resets and makes me reenter all data, slow to respond, awful process to pick length of parking time. Getting worse
  • App Stopped Working; Update: Fixed Next Day Jun 9, 2020

    By AppFan3
    Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP.
  • Sep 3, 2021

    By Ethan Matzdorf
    While the app isn't perfect, I do think this is one of the better parking apps. It works wells enough and the fees are not too high (unlike some apps, looking at you Parkmobile). I do think it could do a better job at notifying you when your session is about to end, but otherwise not too bad.
  • Better way to pay ... sometimes Oct 30, 2019

    By BM1952
    First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.
  • How this app can be improved Jul 23, 2018

    By cheese deluxe
    • Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones. • When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well. • When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something.
  • Warning: no Apple Pay or Apple wallet support because...reasons? May 3, 2019

    By FrenchPoliSci
    In this day and age, if an app cannot use my Apple wallet or Apple Pay or charge me through iTunes, I argue that the app is extremely dated. After all, I can go to almost any store or restaurant and pay using Apple Pay, all my apps that don’t charge through iTunes charge through Apple Pay, in short, you can use the Apple Pay platform most places. Thus, when an app doesn’t access my wallet or use Apple Pay, it appears dated and stuck in the past. Much of the convenience of the app (install and quickly pay) is negated by this over sight. This is one such app. Considering I ran out the door without my credit card and needed to catch a train, it was far less than convenient and, in my opinion, an app whose purpose (convenience to the consumer in order to increase compliance) is negated.
  • Sep 14, 2021

    By Maya Hill
    Its convenient, its okay. Can be glitchy occasionally that it won't take your input of your parking spot, or won't accept your card thats already on file.
  • Sep 10, 2021

    By John Heathcliff
    Functions fine but can't pay for more than 1 night at a time. We are saying with family for 6 nights so have to remember to buy a pass every day or risk a ticket. I asked why and they never replied.
  • Extra charges Jun 18, 2019

    By pete saa
    The app is a great idea,the developers need to work out the bugs tho.i payed with the meter then downloaded the app,entered my card information then charged me twice.i wanted to give it another chance the following week and I wanted to pay for the spot for 4 hours, it only let me pay for 3 then I picked a new session to add hours and it charged me the max time,so I had two different sessions going on at the same time!! I wrote numerous text to the contact/help center and no response! So I had to cancel charges with my credit card company. The developer of this app needs to prevent getting double charges for the same parking spot...
  • Sep 3, 2021

    By Erich Duff
    Pretty good app, but I downloaded the recent update and then it lost all my information and had to start over. Ugh.
  • Sep 3, 2021

    By Dana Rich
    Resets and makes me reenter all data, slow to respond, awful process to pick length of parking time. Getting worse
  • Sep 20, 2021

    By deb t
    Loved the app the first 5 months I used it. Recent "upgrade" now requires a 3 step login and the connectvity is so awful that it takes 5+ minutes to get the darn thing to work. No changes at my end on phone, access to signal, etc. The onlyly change is the app update. May just turf it and use the kiosk. Dismal.
  • Unexplained Charges Jun 10, 2019

    By tdcavenagh
    My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information.
  • Sep 19, 2021

    By Lisa J
    Started making you enter a verification code every time you open the app, in addition to your personal login code. Makes you wait to get the text. Horrible waste of time. Now it's quicker to just pay at the box again, so you guys will be losing a lot of money due to this change.
  • Charge increase as I hit the payment button and other issues. Mar 23, 2020

    By Anniehatesthisapp
    The rate was shown, as usual, every time I use the app for the same meters and the same time zone. I hit the complete payment option and the amount jumped by 50% percent. I reached out to support multiple times, sent screen shots and confirmation as per their request. The last response I received was a query on how often this has happened. Since then, there has been no follow up. The latest update has been terrible in general. Aside from the random price jump, there is an up-charge for using an all day zone: if you park for 3 hours and come back 6 hours later to park in the same zone, there’s no reset, no lag time, if you have to pay extra to park in that zone again. I recommend carrying change and avoid using this app. ———————-UPDATE——————— There has been a request for me to update my review since I wrote the above and to email them for support. Went through that process again, with no actual support. Just a runaround and told to call 311 because they can’t help me at this time.
  • Sep 10, 2021

    By Joey Sullivan
    Updates erase all account info. Had to enter everything - credit card, license plate, had to look up parking lot number again, wasted 10 minutes today because of this app. Don't trust it. I have blocked it from auto updating from now on, suggest you do the same.
  • Sep 11, 2021

    By James
    Terrible app. Did not set time paid for on the meter. Had to use quarters. No reply from customer service. Charged the time to my debit card though and nothing to show for it. Terrible app and customer service first time using it.
  • Hate with a passion Jun 28, 2021

    By Redloche
    I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. It gets broke when there are upgrades. It errors out with meaningless errors. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care?? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. Period.
  • Sep 21, 2021

    By Michael Alvarado
    Used to be a good app. Now you have to wait for a verification code every time you log in. Not worth the "convenience fee" anymore.
  • Definite scam app Oct 17, 2018

    By dan7362zie
    I was in a Richmond VA parking lot yesterday and on every poll had a sign for this app so I figured if here it must be part of the lot. It was a pay yourself at kiosk lot. I downloaded the app and setup account. It didn’t give me a lot of options and I was told to pick a zone which only gave me a single option for a zone and I was told to give the parking spot number. I finalized and at that time i was told the zone I was in was for Nebraska. So I am in VA parking in a zone in NE. I then clocked a button with a head shearing a headset assuming g that would take me to customer service and to my surprise it took me to the page showing me what I paid. I clicked through the menu and with the exception of the faq everything took me to the total paid page. In FAQ section they have listed in response to someone’s question about cancelling and they respond with letting the time run out. This is lovely. They give no option to fix or stop this. How are they allowed to have an app like this that steals money. I’m disputing today with my CC
  • Sep 15, 2021

    By Tommy Foster
    Thanks, I really appreciate the ticket I got after the app confirmed my parking session and then, a couple hours later, I checked and it was gone from my history and there was a ticket on my car.

No reviews available

No reviews available

  • Extra charges Jun 18, 2019

    By pete saa
    The app is a great idea,the developers need to work out the bugs tho.i payed with the meter then downloaded the app,entered my card information then charged me twice.i wanted to give it another chance the following week and I wanted to pay for the spot for 4 hours, it only let me pay for 3 then I picked a new session to add hours and it charged me the max time,so I had two different sessions going on at the same time!! I wrote numerous text to the contact/help center and no response! So I had to cancel charges with my credit card company. The developer of this app needs to prevent getting double charges for the same parking spot...
  • Sep 21, 2021

    By Max Metzger
    It works! Wish it didn't log me out so often but it's totally fine.
  • New interface Jun 17, 2019

    By Long Stay Fan
    I love the Passport app, but much prefer the older interface, because using it for stays of more than a few hours (either when establishing a session or reviewing when the session expires) is not a simple matter. The new interface seems better suiting for parking in a city for a few hours than parking in a train station parking lot for several days or a week. I would prefer to select the number of days, not push a ruler until I get at a cost that corresponds to an estimated number of days. Is there an option to make the interface “less intuitive”?
  • Sep 10, 2021

    By Lee DiFante
    Love this thing, I don't have to walk to my car and can end my time when I need it. Saves me time and money even with the service fee.
  • So Convenient! Nov 14, 2018

    By Myriah M
    Passport parking has been so convenient for 3 reasons. First one: when I’m running late, I can just park and pay as soon as I sit down in class or for work. Second: it’s been snowing in Denver and it’s nice that I don’t have to stand outside waiting at the pay station, especially if there is a line! Third: it’s safer for me. I get to school and work when it’s still dark out (6:30/7am) and nobody is around. I like that I don’t have to scramble for cash or for my card in the dark, alone. I do pay $0.30 more for using the app, but you really cannot put a price on convenience, warmth and safety! 😁
  • App Stopped Working; Update: Fixed Next Day Jun 9, 2020

    By AppFan3
    Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP.
  • Sep 3, 2021

    By Ethan Matzdorf
    While the app isn't perfect, I do think this is one of the better parking apps. It works wells enough and the fees are not too high (unlike some apps, looking at you Parkmobile). I do think it could do a better job at notifying you when your session is about to end, but otherwise not too bad.
  • Better way to pay ... sometimes Oct 30, 2019

    By BM1952
    First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.
  • How this app can be improved Jul 23, 2018

    By cheese deluxe
    • Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones. • When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well. • When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something.
  • Warning: no Apple Pay or Apple wallet support because...reasons? May 3, 2019

    By FrenchPoliSci
    In this day and age, if an app cannot use my Apple wallet or Apple Pay or charge me through iTunes, I argue that the app is extremely dated. After all, I can go to almost any store or restaurant and pay using Apple Pay, all my apps that don’t charge through iTunes charge through Apple Pay, in short, you can use the Apple Pay platform most places. Thus, when an app doesn’t access my wallet or use Apple Pay, it appears dated and stuck in the past. Much of the convenience of the app (install and quickly pay) is negated by this over sight. This is one such app. Considering I ran out the door without my credit card and needed to catch a train, it was far less than convenient and, in my opinion, an app whose purpose (convenience to the consumer in order to increase compliance) is negated.
  • Sep 14, 2021

    By Maya Hill
    Its convenient, its okay. Can be glitchy occasionally that it won't take your input of your parking spot, or won't accept your card thats already on file.
  • Sep 10, 2021

    By John Heathcliff
    Functions fine but can't pay for more than 1 night at a time. We are saying with family for 6 nights so have to remember to buy a pass every day or risk a ticket. I asked why and they never replied.
  • Sep 3, 2021

    By Erich Duff
    Pretty good app, but I downloaded the recent update and then it lost all my information and had to start over. Ugh.
  • Sep 3, 2021

    By Dana Rich
    Resets and makes me reenter all data, slow to respond, awful process to pick length of parking time. Getting worse
  • Generally good but with an annoying time bug Aug 31, 2019

    By David02140
    The app works for me, mostly does what it says it will do, and is certainly easier than carrying around a lot of quarters. It does come with one annoying bug that the company is refusing to acknowledge: no matter how quickly you enter the information, you will never get the full amount of time on the timer. I understand their rationale for knocking off a few seconds (you pay from the time you start deciding how long to stay), although I don’t like it, but frequently, including twice in the last two days, I have been given a full minute less time than I paid for. Either that, or the timer has been incorrect. One way or another, there is a bug that I have been unable to convince the company exists.
  • Sep 16, 2021

    By Sean Hurley
    Everytime I use this app it requires I sign in with 2FA. Is that really necessary? I can see if I shut down my phone, but not every time I open it.
  • Sep 19, 2021

    By Addie Siefert
    Keeps wanting g to register when already registered, keeps denying credit card, must delete it then add it again. Too much goes wrong with this. It used to work.
  • You still can be cited! Oct 27, 2020

    By CaptainAM55
    I use the app for the Pasadena, ca area. It seems like it’s a faster way, until you are cited for not having a receipt displayed on the dash. I contacted Passport Parking twice and they said I had to contact the issuing agency that cited me and there was nothing else they can do. Shouldn’t Passport and the city have a way of communicating with each other to take care of the problem immediately. If I call Passport they look it up and tell the city to dismiss it for us. Their moto is stress free parking. I don’t think so, when you know you can be cited. I had to file a protest with the city to review. After two weeks the $55 cited was dismissed. I will not take the chance again using Passport Parking and waste my time fight another cite. Just walk to the parking box get a receipt and be guaranteed no cite!
  • Sep 20, 2021

    By deb t
    Loved the app the first 5 months I used it. Recent "upgrade" now requires a 3 step login and the connectvity is so awful that it takes 5+ minutes to get the darn thing to work. No changes at my end on phone, access to signal, etc. The onlyly change is the app update. May just turf it and use the kiosk. Dismal.
  • Unexplained Charges Jun 10, 2019

    By tdcavenagh
    My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information.
  • Sep 19, 2021

    By Lisa J
    Started making you enter a verification code every time you open the app, in addition to your personal login code. Makes you wait to get the text. Horrible waste of time. Now it's quicker to just pay at the box again, so you guys will be losing a lot of money due to this change.
  • Charge increase as I hit the payment button and other issues. Mar 23, 2020

    By Anniehatesthisapp
    The rate was shown, as usual, every time I use the app for the same meters and the same time zone. I hit the complete payment option and the amount jumped by 50% percent. I reached out to support multiple times, sent screen shots and confirmation as per their request. The last response I received was a query on how often this has happened. Since then, there has been no follow up. The latest update has been terrible in general. Aside from the random price jump, there is an up-charge for using an all day zone: if you park for 3 hours and come back 6 hours later to park in the same zone, there’s no reset, no lag time, if you have to pay extra to park in that zone again. I recommend carrying change and avoid using this app. ———————-UPDATE——————— There has been a request for me to update my review since I wrote the above and to email them for support. Went through that process again, with no actual support. Just a runaround and told to call 311 because they can’t help me at this time.
  • Sep 10, 2021

    By Joey Sullivan
    Updates erase all account info. Had to enter everything - credit card, license plate, had to look up parking lot number again, wasted 10 minutes today because of this app. Don't trust it. I have blocked it from auto updating from now on, suggest you do the same.
  • Sep 11, 2021

    By James
    Terrible app. Did not set time paid for on the meter. Had to use quarters. No reply from customer service. Charged the time to my debit card though and nothing to show for it. Terrible app and customer service first time using it.
  • Hate with a passion Jun 28, 2021

    By Redloche
    I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. It gets broke when there are upgrades. It errors out with meaningless errors. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care?? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. Period.
  • Sep 21, 2021

    By Michael Alvarado
    Used to be a good app. Now you have to wait for a verification code every time you log in. Not worth the "convenience fee" anymore.
  • Definite scam app Oct 17, 2018

    By dan7362zie
    I was in a Richmond VA parking lot yesterday and on every poll had a sign for this app so I figured if here it must be part of the lot. It was a pay yourself at kiosk lot. I downloaded the app and setup account. It didn’t give me a lot of options and I was told to pick a zone which only gave me a single option for a zone and I was told to give the parking spot number. I finalized and at that time i was told the zone I was in was for Nebraska. So I am in VA parking in a zone in NE. I then clocked a button with a head shearing a headset assuming g that would take me to customer service and to my surprise it took me to the page showing me what I paid. I clicked through the menu and with the exception of the faq everything took me to the total paid page. In FAQ section they have listed in response to someone’s question about cancelling and they respond with letting the time run out. This is lovely. They give no option to fix or stop this. How are they allowed to have an app like this that steals money. I’m disputing today with my CC
  • Sep 15, 2021

    By Tommy Foster
    Thanks, I really appreciate the ticket I got after the app confirmed my parking session and then, a couple hours later, I checked and it was gone from my history and there was a ticket on my car.

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Passport Parking – Park. Pay. Be on your way. ®

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