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About ParkMobile - Find Parking
With over 17 million users, ParkMobile is a smarter way to park. Easily pay for street, lot, or garage parking right from your mobile device. You can also reserve parking ahead of time near garages and stadiums across the country. ParkMobile is available in over 350 cities including New York, San Francisco, Washington, DC, Atlanta, Chicago, Miami, New Orleans, Dallas, St. Louis, Minneapolis, Pittsburgh and Philadelphia.
Why Use ParkMobile?
• Skip the meter and easily pay for parking right on your mobile device
• Extend your parking time remotely from the app
• Get alerts so you know when your parking session is going to expire
• Reserve parking spots in garages ahead of time to save up to 50% off drive-up rates
• Find areas of the city where there is available parking and avoid areas where there’s no parking
• Available in more than 3,000 locations coast-to-coast including stadiums, airports, universities and more.
How It Works:
• Streets, Lots, and Garages: Enter the zone number on the posted signs in your area. Select the amount of time you want to park, and start your session. Extend time in the app if you are running late.
• Parking Reservations: Search for where you want to park and select the specific parking facility. Choose the date/time and complete your reservation. Follow the instructions in your confirmation to redeem at the parking facility.
App Features:
• Customizable notifications delivered via email, text and/or app
• Save your favorite parking locations for next time
• Store up to five cars in your account
• “Find my car” feature directs you back to the location where you parked
• Turn-by-turn directions to the parking garage where you reserved your spot
• Multiple payment methods available including PayPal, VisaCheckout, MasterPass, ChasePay and most major credit cards
• Parking Availability feature shows streets with open parking spots in your area
Looking for Help?
At ParkMobile, we’re serious about customer service. We process over 250,000 parking transactions every day and we know that every now and then, something might go wrong. If you have an issue, we will do everything we can to make it right. Our customer service is available 24/7/365. If you need help, here’s how to get in touch with us:
Web: https://parkmobile.io/
Online Help Center: https://support.parkmobile.io/
Video Tutorials: https://www.youtube.com/playlist?list=PLkFsfUAHrnUc5jOm9XtjOmmJQt4YTTCyA
Twitter: https://twitter.com/ParkMobile
Facebook: https://www.facebook.com/ParkMobile/
Thanks for downloading the ParkMobile app and discovering a smarter way to park.
Why Use ParkMobile?
• Skip the meter and easily pay for parking right on your mobile device
• Extend your parking time remotely from the app
• Get alerts so you know when your parking session is going to expire
• Reserve parking spots in garages ahead of time to save up to 50% off drive-up rates
• Find areas of the city where there is available parking and avoid areas where there’s no parking
• Available in more than 3,000 locations coast-to-coast including stadiums, airports, universities and more.
How It Works:
• Streets, Lots, and Garages: Enter the zone number on the posted signs in your area. Select the amount of time you want to park, and start your session. Extend time in the app if you are running late.
• Parking Reservations: Search for where you want to park and select the specific parking facility. Choose the date/time and complete your reservation. Follow the instructions in your confirmation to redeem at the parking facility.
App Features:
• Customizable notifications delivered via email, text and/or app
• Save your favorite parking locations for next time
• Store up to five cars in your account
• “Find my car” feature directs you back to the location where you parked
• Turn-by-turn directions to the parking garage where you reserved your spot
• Multiple payment methods available including PayPal, VisaCheckout, MasterPass, ChasePay and most major credit cards
• Parking Availability feature shows streets with open parking spots in your area
Looking for Help?
At ParkMobile, we’re serious about customer service. We process over 250,000 parking transactions every day and we know that every now and then, something might go wrong. If you have an issue, we will do everything we can to make it right. Our customer service is available 24/7/365. If you need help, here’s how to get in touch with us:
Web: https://parkmobile.io/
Online Help Center: https://support.parkmobile.io/
Video Tutorials: https://www.youtube.com/playlist?list=PLkFsfUAHrnUc5jOm9XtjOmmJQt4YTTCyA
Twitter: https://twitter.com/ParkMobile
Facebook: https://www.facebook.com/ParkMobile/
Thanks for downloading the ParkMobile app and discovering a smarter way to park.
Filter Reviews
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Tech support is horrible
So I been using this app for quite some and loved it but there tech support is the worst I ever experienced. What the problem with support is I was having a problem with payment for parking. Where I was parking was that the location wanted a minimum of $4 parking if using a credit card but there was no minimum if paid with cash. So I started a park mobile wallet with a minimum of $25. However when I went to pay for the parking it was still charging me the $4 minimum as though it was a credit card with it was not. Wallet is cash deposited into my account. This is where it gets bad. I contact chat support and explain my situation, the person says the minimum was for credit card payment which I understood and informed them that I was using wallet which is like cash and was not using a credit card. After explaining that the minimum was for credit cards and not cast they responded with “That’s great is there anything else I can help you with?” Use to love the app but my feelings have drastically changed.... -
Good at the basics, two annoying issues
ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months. -
Once it is up and running, very easy & convenient to use. Don't have to worry about having coins for those meters! Only need to improve on is an alert or message if your credit card is not acceptable or if there is an issue with it. Took me over 30 minutes to figure out why the app was not accepting my initial credit card.
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This app is a great improvement over coin or credit card meters and kiosks. However, the feature of being able to stop the meter on the app and only pay for the time used was not available on my most recent use at the south jersey shore. Not sure if this cost saving feature was removed or just not available in the location but i used the app 6 times last week and overpaid each time because the feature was not available.
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Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one. -
This app has adequately replaced MobileNow, but with a glaring weakness. Obviously, it's for profits. The MobileNow app used to allow you to cut short the time you are paying the meter, in other words, you pay for the exact number of minutes you park, no more. ParkMobile will keep the minutes you don't use, which ensures that they will always make money. Maybe the app should allow everyone to round to the nearest 1/2 hour then rather than squeezing the users?
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I like it
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter. -
Very convenient. The only problem is if you part an extra long truck or trailer in short spots and take 2 spots. I'll be glad to pay but the app doesn't allow for it. I was able to pay for both my trailer and truck because they both had plates, but the trailer extended into another spot so I could only hope I didn't get a ticket.
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Good app, bad business practices
Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again -
Useful and frustrating app
I use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work.
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Love this app
Easy and efficient
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Tech support is horrible
So I been using this app for quite some and loved it but there tech support is the worst I ever experienced. What the problem with support is I was having a problem with payment for parking. Where I was parking was that the location wanted a minimum of $4 parking if using a credit card but there was no minimum if paid with cash. So I started a park mobile wallet with a minimum of $25. However when I went to pay for the parking it was still charging me the $4 minimum as though it was a credit card with it was not. Wallet is cash deposited into my account. This is where it gets bad. I contact chat support and explain my situation, the person says the minimum was for credit card payment which I understood and informed them that I was using wallet which is like cash and was not using a credit card. After explaining that the minimum was for credit cards and not cast they responded with “That’s great is there anything else I can help you with?” Use to love the app but my feelings have drastically changed.... -
Once it is up and running, very easy & convenient to use. Don't have to worry about having coins for those meters! Only need to improve on is an alert or message if your credit card is not acceptable or if there is an issue with it. Took me over 30 minutes to figure out why the app was not accepting my initial credit card.
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I like it
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter. -
Very convenient. The only problem is if you part an extra long truck or trailer in short spots and take 2 spots. I'll be glad to pay but the app doesn't allow for it. I was able to pay for both my trailer and truck because they both had plates, but the trailer extended into another spot so I could only hope I didn't get a ticket.
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Cost me a $30 violation
Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you. -
I think the very best apps actually solve a problem without introducing complexity. That's exactly what Park Mobile does. At some level, every time I use it I'm grateful. I didn't have to fish for money, feed the meter, over-run my time or forget where I parked. Well done!
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Use this app 3 times a day everyday- never have issues
I have been using this app for at least 5 months now and use it very often so do my colleagues, friends, clients and guests. Everyone always mentions how convenient it is. It also runs very smoothly. Once in a while they will not find the meter I’m trying to charge but I think they’re in the process of integrating all parking meters to have this fab feature. I believe I was also sent a $5 Starbucks card upon signing up. I think that’s the only time I’ve ever received a gift card for another company as a thank you gift. I thought that was so classy. I was very impressed at both their generosity and thoughtfulness. I’m just in the process of understanding the benefits of being a premier member I hope this means I can pay in advance or schedule a payment. All star app. Much appreciated. I wish you guys all the best! -
Awesomesauce with awesome sprinkles on top!
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it! -
great easy parking. we used it for all our work trucks and cars in hoboken NJ. it tells you when it's time to renew or move the cars per app and per local codes. much better than the coin meters. pretty much this app is only game in town but it works. it also gives us receipts via email so we can track the cost per car per job. we travel a bit and tried other parking apps in different towns in NJ and they do not compare to what this apps does. not sure about the pro version that it can tell us where available parking is. if they give us a free trial and we can test it out and it works i will pay the extra cost.
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Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one. -
I'm mostly quite happy with the ParkMobile app for it's convenience. On the other hand, I recently used the app to pay for parking in a beach community... Post-season, pay for parking hours are reduced from the high season. The app allowed me to pay for a couple of hours that were not required as parking would no longer be enforced after 4 PM.
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Good at the basics, two annoying issues
ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months. -
This app is a great improvement over coin or credit card meters and kiosks. However, the feature of being able to stop the meter on the app and only pay for the time used was not available on my most recent use at the south jersey shore. Not sure if this cost saving feature was removed or just not available in the location but i used the app 6 times last week and overpaid each time because the feature was not available.
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This app has adequately replaced MobileNow, but with a glaring weakness. Obviously, it's for profits. The MobileNow app used to allow you to cut short the time you are paying the meter, in other words, you pay for the exact number of minutes you park, no more. ParkMobile will keep the minutes you don't use, which ensures that they will always make money. Maybe the app should allow everyone to round to the nearest 1/2 hour then rather than squeezing the users?
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Good app, bad business practices
Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again -
Useful and frustrating app
I use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work. -
Clicking the pencil to edit amount of time you want to park doesn't work, forcing you to pay for the maximum amount. According to the devs, these options are facilitated by the clients who own the parking spaces. Even so, it would be nice to be notified somehow when attempting to edit time desired that the owner is not allowing this, so I'm not sitting there tapping the pencil icon with no idea of why it's not doing anything.
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The thing that annoys me is that I never get the notifications that my time is running out. The time limits are different depending on what spots I park in. I end up paying for 12 hours bc it's the same as 4 in the lot I use and I don't have to worry about adding more time. The app does make it more convenient though bc using the machine is a pain.
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Won’t let me park for only an hour or two
I downloaded because I had no other option to pay for parking in a lot in Seattle (zone 2606). I’ve parked in the same lot on weekday evening and on a Saturday. Once I enter the zone number, it automatically chooses the max time and there is no way to change it. The lot is clearly marked with rates for hourly parking. Giving the app the benefit of the doubt (e.g. maybe the lot actually only allows max time parking), i would expect the app to tell me that is the only option available, instead presenting me with a widget that is clearly intended to let me edit the parking time but will not respond when touched. Also be fore you pay you have an option that says “change” by the parking time, but touching it only takes you back to where you enter the zone and time is automatically set. Thanks for reading. Finally as a minor annoyance it presents Apply Pay as a payment method, but also a red message saying it is not accepted. Why? -
Convenience at a price
23% seems like a fairly steep price to pay for the convenience of paying a meter via phone, but it *is* convenient. There are 2 main issues using it for street parking. 1) ParkMobile doesn’t alert you or prevent you from paying on days/times when parking is free. (Seems like this would be an easy app side fix) 2) Unfortunately how well the app is integrated with local parking authority info seems a little hit or miss, and that 23% we’re paying to the folks at ParkMobile clearly isn’t going towards them proactively confirming the info they have from parking authorities is correct. Here in downtown Newark for example, there are event parking rules in effect on certain streets on certain nights. Admittedly it’s a bit complicated: 2 hour metered parking during the day until 6pm, free after that until midnight if no event. If there is an event it’s $25 for the evening. And no parking after midnight. ParkMobile is unable to indicate which days have events, and it simply says no Parking after 6 (no option to pay the event rate). When I alerted the PM folks to this via the chat help in the app they said it’s up to the local parking authority to contact them. At a certain scale this is understandable but still, if a user has flagged an issue could they not proactively reach out to the parking authority? Unimpressed. I’ll keep using the app for now, but would love to see the above issues addressed for a more seamless experience. -
Will charge you outside of parking meter hours
Make sure you watch out what you are paying for. Make sure you know metered hours because the Parkmobile app will charge you regardless. I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!
Filter Reviews
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Terribly unreliable - caused me a parking ticket l
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this. -
No-help Desk
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing. -
Forced to use this app to park for work. App errors out, so I have re-enter my parking, then I get double-charged. The app shouldn't let me park in the same lot, with the same vehicle simultaneously. If you forget to log your parking immediately, you cannot go back and enter a retro time. Too many taps and screen changes to confirm your parking. Good idea in concept. However, my local lot owners probably have this system poorly configured. Very frustrating nonetheless.
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Did not tell what was required to begin registration. walked to where I used to pay, walked back to end of parking lot. Got parking number Went to beach to upload all I was carrying. I had my parking space #. Then needed a zone - had no clue. Then beside setting up an account with no paper to write my password & other info on, it requested my license number. Had to wail across beach & parking lot to get that. I'm exhausted trying to have a relaxed time at beach.
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Got me lost trying to find my car
Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket. -
Unfortunately the city changed, Again, the app they use for parking. Making residents and employees and visitors all uninstall and reimstall more apps. The app offers to reserve parking and you pick the date and time, then doesn't let it happen. You select a ramp/area and the time and it doesnt Work. Customer service Chat option insists they are not robots, but only post pre-written posts that are Completely irrelevant. PLUS Valid discount code on my account doesn't apply. Beyond Disappointing!
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Going Downhill
This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be. -
Latest updates helped a lot with fixing some odd quirks. But the map feature has never worked for me, no matter where I park it always shows the exact same location when I look up my parking space! Also when it opens in Google maps it still won't show my parking location, so not just the built in one in the app.
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Awful app and help is unreachable.
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence. -
This app is terrible....you take your $$ no problem ...but the app defaults to 3 hour increments. If you pick 24 hours or 12 hours or 6 hours it only gives you 3 hours of parking. so if you are on extended parking if I am I have to literally check my phone every 3 hours to continually renew it period who knows what's going to happen when I go to sleep tonight additionally I tried chatting I try their customer service and I don't even know why they have these groups they are absolutely no help.
No reviews available
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Terribly unreliable - caused me a parking ticket l
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this. -
No-help Desk
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing. -
Forced to use this app to park for work. App errors out, so I have re-enter my parking, then I get double-charged. The app shouldn't let me park in the same lot, with the same vehicle simultaneously. If you forget to log your parking immediately, you cannot go back and enter a retro time. Too many taps and screen changes to confirm your parking. Good idea in concept. However, my local lot owners probably have this system poorly configured. Very frustrating nonetheless.
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Did not tell what was required to begin registration. walked to where I used to pay, walked back to end of parking lot. Got parking number Went to beach to upload all I was carrying. I had my parking space #. Then needed a zone - had no clue. Then beside setting up an account with no paper to write my password & other info on, it requested my license number. Had to wail across beach & parking lot to get that. I'm exhausted trying to have a relaxed time at beach.
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Got me lost trying to find my car
Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket. -
Unfortunately the city changed, Again, the app they use for parking. Making residents and employees and visitors all uninstall and reimstall more apps. The app offers to reserve parking and you pick the date and time, then doesn't let it happen. You select a ramp/area and the time and it doesnt Work. Customer service Chat option insists they are not robots, but only post pre-written posts that are Completely irrelevant. PLUS Valid discount code on my account doesn't apply. Beyond Disappointing!
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Going Downhill
This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be. -
Latest updates helped a lot with fixing some odd quirks. But the map feature has never worked for me, no matter where I park it always shows the exact same location when I look up my parking space! Also when it opens in Google maps it still won't show my parking location, so not just the built in one in the app.
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Awful app and help is unreachable.
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence. -
This app is terrible....you take your $$ no problem ...but the app defaults to 3 hour increments. If you pick 24 hours or 12 hours or 6 hours it only gives you 3 hours of parking. so if you are on extended parking if I am I have to literally check my phone every 3 hours to continually renew it period who knows what's going to happen when I go to sleep tonight additionally I tried chatting I try their customer service and I don't even know why they have these groups they are absolutely no help.
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The worst experience I've ever had using an app to park. Registering was painful and slow. Google Pay is not accepted. The app "times out" often. I was unable to find my space based on GPS. I had to enter my parking space nearly 7 times before it would work. I'll probably have a ticket when I get back to my vehicle. What a pile of garbage.
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Worthless fad delete it now
There may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review. -
Terrible user experience
This app is horrible with remembering where you are. Any time you leave the app it will forget where you are and where you were in the payment process. Need to reset your password? Enjoy going to your email app and losing your progress. Do you use a password manager? Enjoy going to your password manager app and losing your password. The password you created is randomly generated and secure but doesn’t have a special character? Enjoy going back to your password manager and losing your progress. Apple Pay is unavailable with this so don’t take too long getting your credit card out because guess what happens when your phone locks you out after not interacting with it. Your phone randomly cleared it’s clipboard so the password you had copied is gone and you need to go to back to your password app? Guess what you get to do... Every time the app forgets your progress, it takes 20-30 second to get back to where you were. Took me 10 minutes to just pay for my dumb parking. I wish like hell some other company would make a better app that cities/municipalities would use instead. -
Paid 3 hrs, then 2 hrs, registered. Left in 30 mins, tried to park elsewhere, my acct unrecognized, zone unknown (less than 5 mins away), app not working. You can't end your space when u leave it, tried for credit since I paid but u don't recognize my acct. If it doesn't work, then don't put it out there. Scam. I'd rather dig for quarters.
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App logs you out randomly and logging in is painful--it randomly just does not let me in. Also why sending me an email+alerts at the end of the day telling me that the session expired when I deactivated it hours before? When I started using it I thought I had forgotten it on. Do not trust the zone numbers it recommends.. they are generally wrong. When your trying to stop parking it takes long to process. Too many bugs for 500 chars.
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A bad app keeps getting worse. Needs gps enabled or crashes, no reason for that. Now it's starting to push constant notifications. Yesterday was a car advertisement, today it says I should add a payment method (I already have 2). Horrible user experience. Customer support doesn't answer emails and disconnects on chat.
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In bed with Tow/Boot companies.
I’m a handyman and I was helping a client’s daughter set up her new apartment in an off campus student high rise in Midtown Atlanta. It was before everyone was back so the garage was empty, but being the rule follower that I am I paid for several hours of parking. It was entirely my fault for not having my sound on so I could hear the notifications that my time had lapsed. When I got down to my car (20 min past the limit) I found my car booted. This was during a time when I literally only had $75 to my name after a really bad year. The boot company guy rolled up to unlock it and was a jackass the whole time. I wasn’t very nice either calling him every name I could think of. My issue is that the garage is under the building and was empty. The time on the boot notice was for less than 5 min after my time lapsed. There is no way he just randomly drove by and decided to come inside the garage which is completely enclosed so he wouldn’t have just seen that someone was inside. The app had to have alerted him to come boot my car. Just a douche move.
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Release Notes
9.8.0.4195-release
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