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ParkMobile - Find Parking

ParkMobile - Find Parking

Parkmobile, LLC

A Smarter Way to Park

4.7 Ratings 1M+ Reviews 5M+ Downloads

Ratings & Reviews

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  • Sep 3, 2021

    By Ethan Matzdorf
    The app is okay. No big complaints, but nothing to write home about either. The biggest problem is that the service is just too expensive. $0.35 per session adds up fast with meter parking. Plus, even if you just want to extend your already-running session, you have to pay the $0.35 AGAIN. Your competition, PassportParking, only charges $0.10 per session, and doesn't charge for extensions. Much more reasonable IMO.
  • Good at the basics, two annoying issues Sep 19, 2019

    By Decadeindc
    ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.
  • Sep 20, 2021

    By Blair W
    Pretty good for a parking service. I just wish I could cut down my time whenever I pay longer than I needed to. Like today I had an afternoon class cancelled an hour before it began, but I had paid for my parking since 8am. I left with an hour and a half left on my meter I wish I could get back. My parking spot was filled immediately when I left, bc it's rare to find a spot at this time of day. I know they're making plenty of money, they don't need those couple of dollars from me.
  • Sep 20, 2021

    By Trixsie M
    Updates kick you out of the app pretty frequently ... the latest one messed up my payment type, pushed me to Google pay and it didn't go through ... Bad tech when you're trying to park, get to a meeting and have to negotiate all of this mess and sit through a meeting waiting on the potential $50 ticket because some basic tech can't be programmed.
  • Sep 14, 2021

    By Luke Howard
    Charges a frustrating "convenience fee" on top of parking (which can already be quite expensive). Edit: The app itself works reasonably well and I've noticed that fees are a little lower than they were this time last year so I've updated my review to reflect that.
  • Glitch caused me to get a parking ticket, but developers ultimately reimbursed me Sep 22, 2018

    By NM2112
    I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
  • Aug 28, 2021

    By Juzar Sapatwala
    I for the life of me, am unable to understand the negative reviews. The app is a lifesaver. Works perfectly fine. Great UI which is very easy to understand and use. Notifications mean no more forgetting to put quarters. No more dropping everything and running to the meter, etc. It is a MUST HAVE app. P.S. Cannot comment on customer service since I haven't needed to contact them :)
  • I like it Nov 2, 2018

    By TinyTBS
    I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
  • Good app, bad business practices Jul 11, 2019

    By ads-are-aids
    Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again
  • Sep 4, 2021

    By Mark Freisleben
    I like that this actually works! I have used another parking app before that just never worked. But I would like this app more if I was able to get money back if I didn't use all the time (like 15 minutes and above). For thar has happened before. I paid for more than I thought I would.
  • Sep 3, 2021

    By Ethan Matzdorf
    The app is okay. No big complaints, but nothing to write home about either. The biggest problem is that the service is just too expensive. $0.35 per session adds up fast with meter parking. Plus, even if you just want to extend your already-running session, you have to pay the $0.35 AGAIN. Your competition, PassportParking, only charges $0.10 per session, and doesn't charge for extensions. Much more reasonable IMO.
  • Good at the basics, two annoying issues Sep 19, 2019

    By Decadeindc
    ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.
  • Sep 20, 2021

    By Blair W
    Pretty good for a parking service. I just wish I could cut down my time whenever I pay longer than I needed to. Like today I had an afternoon class cancelled an hour before it began, but I had paid for my parking since 8am. I left with an hour and a half left on my meter I wish I could get back. My parking spot was filled immediately when I left, bc it's rare to find a spot at this time of day. I know they're making plenty of money, they don't need those couple of dollars from me.
  • Sep 20, 2021

    By Trixsie M
    Updates kick you out of the app pretty frequently ... the latest one messed up my payment type, pushed me to Google pay and it didn't go through ... Bad tech when you're trying to park, get to a meeting and have to negotiate all of this mess and sit through a meeting waiting on the potential $50 ticket because some basic tech can't be programmed.
  • Sep 14, 2021

    By Luke Howard
    Charges a frustrating "convenience fee" on top of parking (which can already be quite expensive). Edit: The app itself works reasonably well and I've noticed that fees are a little lower than they were this time last year so I've updated my review to reflect that.
  • Glitch caused me to get a parking ticket, but developers ultimately reimbursed me Sep 22, 2018

    By NM2112
    I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
  • Aug 28, 2021

    By Juzar Sapatwala
    I for the life of me, am unable to understand the negative reviews. The app is a lifesaver. Works perfectly fine. Great UI which is very easy to understand and use. Notifications mean no more forgetting to put quarters. No more dropping everything and running to the meter, etc. It is a MUST HAVE app. P.S. Cannot comment on customer service since I haven't needed to contact them :)
  • I like it Nov 2, 2018

    By TinyTBS
    I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
  • Good app, bad business practices Jul 11, 2019

    By ads-are-aids
    Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again
  • Sep 4, 2021

    By Mark Freisleben
    I like that this actually works! I have used another parking app before that just never worked. But I would like this app more if I was able to get money back if I didn't use all the time (like 15 minutes and above). For thar has happened before. I paid for more than I thought I would.
  • Sep 5, 2021

    By John M.
    Double check that your payment went through before leaving your car! Last time I used the app, I paid with Google pay (I use it all the time). Later I opened the app and it didn't go through. Luckily I was able to pay manually before getting a ticket. Additionally I'm unable to change credit card info from within the app. I had to do it from the website instead.
  • Terribly unreliable - caused me a parking ticket l Oct 9, 2018

    By Jwillfisher
    I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
  • Ticket Vulture Scam Jun 5, 2021

    By Chris9642469094
    Avoid park mobile spots, find a parking garage. I put 30 minutes on the spot as we were just grabbing a quick bite. At 29 minutes I tried to add more time but it wouldn’t let me. I looked up from my burger and the meter maid was already hovering over my car. It took me 45 seconds to cross the cross walk and by the time I got to my car she had printed the ticket and said once it is printed there is nothing she can do. I paid for the spot through 12:45, the ticket was issued at 12:46. The car in front of me was smart enough not to pay at all. It was there before I parked and was still there 8 minutes after I got the ticket. Because they didn’t pay, Park Mobile didn’t send a message to the meter maid and they didn’t get a ticket. As soon as she pulled away she did a U turn and parked next to a car on the other side of the street and waited 3 minutes until their spot expired. Over $100 of fines every 5 minutes for the city. That is easily $20k per day per meter maid. Not a bad racket when the spot is only worth $7 per hour. I paid more for the credit card “convenience” fee on the ticket than it cost for 30 minutes of parking. This app is not about making parking convenient, it is about reporting exactly when your spot is expiring to ensure you get ticketed and cities get their ticket revenue. I wonder how much commission they make on the tickets???
  • User error? Apr 23, 2021

    By stranded 2
    I paid for the wrong car and got a parking ticket. Mea culpa, but the app makes this error easy. How? The app spontaneously rearranges the vehicle list order when a non-default vehicle is chosen. How is this intentional? It is confusing and misleading. ParkMobile has created a payment system that is structured to benefit itself and its contracted municipalities. Its users are simply revenue generators. The app's structure ensures that users always pay for more time than they use, allowing one parking spot to generate overlapping revenues for multiple vehicles. Some users belatedly realize they selected and paid for the wrong car and effectively double-pay for their parking when they catch their error and correct it by paying again for the correct car. People making my error pay both for their parking and for their parking ticket (if unresolved). My experience with customer "support" indicates that ParkMobile disavows any responsibility for contributing to profitable user error and thereby protects its revenues. ParkMobile's regrets for my inability to use their app and apologies for my frustration are a condescending approach to customer service. I did them a favor by presenting my concerns, and they rejected them. It's called stonewalling. I will confine my use of ParkMobile for when I might need to extend parking sessions remotely, otherwise I will just pay at parking stations directly.
  • No-help Desk Sep 19, 2018

    By Namaste CaliMan
    Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
  • Aug 29, 2021

    By Hubert Pan
    It's because of this app that I keep coins in the car or just park in lots. Start your parking session when you park, but don't forget to end your session when you leave! You're otherwise on the hook for max parking fees. It'd be easy enough to set location-based or time-based reminders to see if the session should be ended, but they won't do that.
  • Sep 15, 2021

    By Chris Van Herpe
    I didn't end up using this app. My experience started with plans to visit a friend at college, and parking is paid. They say to use ParkMobile. I try to reserve a parking space for 3 days. After I input the dates it does nothing, and says I'm trying to park for 48 days consecutively. Even if it had allowed me to pay, I don't trust that it wouldn't charge me incorrectly. Someone I know wasn't charged at all. Entering cars was easy, but not the task the app was designed for?
  • Got me lost trying to find my car Oct 31, 2019

    By jtbeetle89
    Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket.
  • Sep 8, 2021

    By Mary Stefano
    Lousy app. When I used it in the past, I chose the length of time. Now it starts a session with a max time of 12 hours, so I had to remember to terminate it. Then I found out there was a $0.50 transaction fee. I could have just put my credit card in the meter and Bern charged a $0.30 transaction fee. New releases are not always improvements. I'll probably delete the app.
  • Going Downhill Jan 28, 2020

    By JL 5285732
    This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be.

No reviews available

No reviews available

  • Aug 28, 2021

    By Juzar Sapatwala
    I for the life of me, am unable to understand the negative reviews. The app is a lifesaver. Works perfectly fine. Great UI which is very easy to understand and use. Notifications mean no more forgetting to put quarters. No more dropping everything and running to the meter, etc. It is a MUST HAVE app. P.S. Cannot comment on customer service since I haven't needed to contact them :)
  • I like it Nov 2, 2018

    By TinyTBS
    I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
  • Cost me a $30 violation Sep 4, 2018

    By GioZway
    Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you.
  • Use this app 3 times a day everyday- never have issues Jun 5, 2019

    By Sabs20202020
    I have been using this app for at least 5 months now and use it very often so do my colleagues, friends, clients and guests. Everyone always mentions how convenient it is. It also runs very smoothly. Once in a while they will not find the meter I’m trying to charge but I think they’re in the process of integrating all parking meters to have this fab feature. I believe I was also sent a $5 Starbucks card upon signing up. I think that’s the only time I’ve ever received a gift card for another company as a thank you gift. I thought that was so classy. I was very impressed at both their generosity and thoughtfulness. I’m just in the process of understanding the benefits of being a premier member I hope this means I can pay in advance or schedule a payment. All star app. Much appreciated. I wish you guys all the best!
  • Glitch caused me to get a parking ticket, but developers ultimately reimbursed me Sep 22, 2018

    By NM2112
    I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
  • Sep 4, 2021

    By Mark Freisleben
    I like that this actually works! I have used another parking app before that just never worked. But I would like this app more if I was able to get money back if I didn't use all the time (like 15 minutes and above). For thar has happened before. I paid for more than I thought I would.
  • Sep 3, 2021

    By Ethan Matzdorf
    The app is okay. No big complaints, but nothing to write home about either. The biggest problem is that the service is just too expensive. $0.35 per session adds up fast with meter parking. Plus, even if you just want to extend your already-running session, you have to pay the $0.35 AGAIN. Your competition, PassportParking, only charges $0.10 per session, and doesn't charge for extensions. Much more reasonable IMO.
  • Good at the basics, two annoying issues Sep 19, 2019

    By Decadeindc
    ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.
  • Sep 20, 2021

    By Blair W
    Pretty good for a parking service. I just wish I could cut down my time whenever I pay longer than I needed to. Like today I had an afternoon class cancelled an hour before it began, but I had paid for my parking since 8am. I left with an hour and a half left on my meter I wish I could get back. My parking spot was filled immediately when I left, bc it's rare to find a spot at this time of day. I know they're making plenty of money, they don't need those couple of dollars from me.
  • Sep 20, 2021

    By Trixsie M
    Updates kick you out of the app pretty frequently ... the latest one messed up my payment type, pushed me to Google pay and it didn't go through ... Bad tech when you're trying to park, get to a meeting and have to negotiate all of this mess and sit through a meeting waiting on the potential $50 ticket because some basic tech can't be programmed.
  • Sep 14, 2021

    By Luke Howard
    Charges a frustrating "convenience fee" on top of parking (which can already be quite expensive). Edit: The app itself works reasonably well and I've noticed that fees are a little lower than they were this time last year so I've updated my review to reflect that.
  • Good app, bad business practices Jul 11, 2019

    By ads-are-aids
    Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again
  • Useful and frustrating app Oct 26, 2019

    By Luvvygirl
    I use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work.
  • Won’t let me park for only an hour or two Jan 4, 2020

    By tiredOfRebooting
    I downloaded because I had no other option to pay for parking in a lot in Seattle (zone 2606). I’ve parked in the same lot on weekday evening and on a Saturday. Once I enter the zone number, it automatically chooses the max time and there is no way to change it. The lot is clearly marked with rates for hourly parking. Giving the app the benefit of the doubt (e.g. maybe the lot actually only allows max time parking), i would expect the app to tell me that is the only option available, instead presenting me with a widget that is clearly intended to let me edit the parking time but will not respond when touched. Also be fore you pay you have an option that says “change” by the parking time, but touching it only takes you back to where you enter the zone and time is automatically set. Thanks for reading. Finally as a minor annoyance it presents Apply Pay as a payment method, but also a red message saying it is not accepted. Why?
  • Terribly unreliable - caused me a parking ticket l Oct 9, 2018

    By Jwillfisher
    I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
  • No-help Desk Sep 19, 2018

    By Namaste CaliMan
    Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
  • Got me lost trying to find my car Oct 31, 2019

    By jtbeetle89
    Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket.
  • Sep 8, 2021

    By Mary Stefano
    Lousy app. When I used it in the past, I chose the length of time. Now it starts a session with a max time of 12 hours, so I had to remember to terminate it. Then I found out there was a $0.50 transaction fee. I could have just put my credit card in the meter and Bern charged a $0.30 transaction fee. New releases are not always improvements. I'll probably delete the app.
  • Going Downhill Jan 28, 2020

    By JL 5285732
    This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be.
  • Sep 17, 2021

    By Cesar Navarro
    The app notificationa stop working. It's supposed to notify you before your meter expires. But it only works when you have the app actually opened. Pointless. It was working before. It stopped working about a year ago. Please fix this bug.
  • Sep 6, 2021

    By Joe Thielen
    It is expensive to use, and information is outdated... Example is holiday parking is NOT updated in this app...hence you can easily pay when not needed. They could do better, but apparently don't feel obligated to do so...
  • Sep 5, 2021

    By John M.
    Double check that your payment went through before leaving your car! Last time I used the app, I paid with Google pay (I use it all the time). Later I opened the app and it didn't go through. Luckily I was able to pay manually before getting a ticket. Additionally I'm unable to change credit card info from within the app. I had to do it from the website instead.
  • Ticket Vulture Scam Jun 5, 2021

    By Chris9642469094
    Avoid park mobile spots, find a parking garage. I put 30 minutes on the spot as we were just grabbing a quick bite. At 29 minutes I tried to add more time but it wouldn’t let me. I looked up from my burger and the meter maid was already hovering over my car. It took me 45 seconds to cross the cross walk and by the time I got to my car she had printed the ticket and said once it is printed there is nothing she can do. I paid for the spot through 12:45, the ticket was issued at 12:46. The car in front of me was smart enough not to pay at all. It was there before I parked and was still there 8 minutes after I got the ticket. Because they didn’t pay, Park Mobile didn’t send a message to the meter maid and they didn’t get a ticket. As soon as she pulled away she did a U turn and parked next to a car on the other side of the street and waited 3 minutes until their spot expired. Over $100 of fines every 5 minutes for the city. That is easily $20k per day per meter maid. Not a bad racket when the spot is only worth $7 per hour. I paid more for the credit card “convenience” fee on the ticket than it cost for 30 minutes of parking. This app is not about making parking convenient, it is about reporting exactly when your spot is expiring to ensure you get ticketed and cities get their ticket revenue. I wonder how much commission they make on the tickets???
  • User error? Apr 23, 2021

    By stranded 2
    I paid for the wrong car and got a parking ticket. Mea culpa, but the app makes this error easy. How? The app spontaneously rearranges the vehicle list order when a non-default vehicle is chosen. How is this intentional? It is confusing and misleading. ParkMobile has created a payment system that is structured to benefit itself and its contracted municipalities. Its users are simply revenue generators. The app's structure ensures that users always pay for more time than they use, allowing one parking spot to generate overlapping revenues for multiple vehicles. Some users belatedly realize they selected and paid for the wrong car and effectively double-pay for their parking when they catch their error and correct it by paying again for the correct car. People making my error pay both for their parking and for their parking ticket (if unresolved). My experience with customer "support" indicates that ParkMobile disavows any responsibility for contributing to profitable user error and thereby protects its revenues. ParkMobile's regrets for my inability to use their app and apologies for my frustration are a condescending approach to customer service. I did them a favor by presenting my concerns, and they rejected them. It's called stonewalling. I will confine my use of ParkMobile for when I might need to extend parking sessions remotely, otherwise I will just pay at parking stations directly.
  • Aug 29, 2021

    By Hubert Pan
    It's because of this app that I keep coins in the car or just park in lots. Start your parking session when you park, but don't forget to end your session when you leave! You're otherwise on the hook for max parking fees. It'd be easy enough to set location-based or time-based reminders to see if the session should be ended, but they won't do that.
  • Sep 15, 2021

    By Chris Van Herpe
    I didn't end up using this app. My experience started with plans to visit a friend at college, and parking is paid. They say to use ParkMobile. I try to reserve a parking space for 3 days. After I input the dates it does nothing, and says I'm trying to park for 48 days consecutively. Even if it had allowed me to pay, I don't trust that it wouldn't charge me incorrectly. Someone I know wasn't charged at all. Entering cars was easy, but not the task the app was designed for?
  • Sep 24, 2021

    By Wallace Ryer
    Cannot fix a typo in my car's info so I got double billed and a citation to boot. If you attempt to edit payment info, they suspend your account. Crashes repeatedly. Sent several emails to customer service, not a single response (edit: except for the copy/paste response to my bad review, a month later). Update: sent them an email and heard nada.
  • Awful app and help is unreachable. Apr 18, 2018

    By Evgameeeeegirl :Pppp
    I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence.
  • Aug 31, 2021

    By Steve Hart
    Their customer service is horrible. I arrived at Sports Complex, and there were park mobile signs all over the place. I followed the instructions and paid. Then the facility announced there was no parking fees that day, so I immediately contacted ParkMobile support through their app. They refused to refund so I have had to contact PayPal, file a dispute and jump through hoops... a lot of extra hassle to get the refund that is due to me. They could have just done the right thing but instead, their chat person just pasted bull replies and then ended my chat. Could Not Care Less!
  • Complete scam. Still got a ticket. Hours spent disputing it. Aug 12, 2021

    By jakobox
    I received a ticket when I had already paid for parking in NYC with this app. I have spent HOURS disputing it now. I sent in a statement including the receipt for parking. The judge said a screenshot was not a valid means of proof. I called 311 and was told that I could try appealing the decision. The appeals process seems to be lengthy and complicated. When you call and are waiting on hold they say that they are giving priority to people trying to start a parking session, and that you should contact them via email. When you then send an email to that address you immediately received a automated response saying that they no longer do support via email. This app is nothing but a scam. You would be better off not using it. You would still get a parking ticket, but at least you won’t waste money on the meter payment. Update: after weeks of disputing it seems things are finally settled. But I have yet to receive a refund on the parking ticket. I’m told I need to fill out forms online, print them out, FAX them in, along with proof of original payment. The bureaucracy involved is insane. Any city that allows them to be a vendor should be ashamed.
  • Sep 7, 2021

    By Kevin Watson
    I dont know what this app does other than take your money. It doesn't sync with its meters, so I had to pay for a parking spot twice. Once on the app, which didn't do anything, and then once with my credit card on the meter itself. Do not download.

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