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Overstock — Furniture & Decor

Overstock — Furniture & Decor

Overstock.com Inc

Shop deals on decor you love

5.0 Ratings 120K+ Reviews
Featured on Best 10 Home Shopping & Furniture Apps
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About Overstock — Furniture & Decor

Ratings & Reviews

5.0
119.7K+ Ratings
  1. 5
    87+%
  2. 4
    8+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Who is that guy? Dec 8, 2019

    By Genesiz
    I love Overstock! Customer Service is wonderful, and I’ve had no problem with returns or exchanges. (I purchased a fire table that we weren’t able to use because of the height of our upstairs patio. It wasn’t high enough for safety requirements. Also, it was a gas fire table and we repurchased a propane table which was better for us). Long story short. We were end over our heads, and because I purchased it in The Fall, we did attempt to set it up until it was colder. Therefore we were about 2 months *past* the return date. Overstock allowed us to return the table & they gave us a full refund. Furthermore, the reps are great at helping me shop when I feel stuck. I had a gentlemen help me. We were going back and forth on “chair ideas” for a dining table I was purchasing. My husband could hear him on speaker phone. He asked, “Who is that guy? Is he a design dude?” The rep laughed and said no, but he loved helping and gets lucky. I eventually had to leave for dinner, so the rep took some notes on what I was looking for. He placed 4 styles of chairs in my cart to check out later. Great service!
    more
  • Great looking mirrors Mar 3, 2021

    By Mama Kansas
    We did a total remodel of our master bathroom. We removed one full six foot bathroom wall mirror. We decided to replace it with two Rayne Brazilian walnut vanity wall mirrors. We were delighted with the fast delivery for our mirrors. When they came, we were impressed with how they were packed to protect the mirrors. The Mirrors were constructed with a high grade of materials and good workmanship. The wall mirrors were made just as stated in the Overstock information. These mirrors completely upgraded and modernized our master bathroom. They are very well made. The beveled edge of the mirror really adds a upgrade to the look of the mirrors. The frames have a wonderful depth of color. The walnut color of the mirror frames is very dark, almost black. We highly recommend these mirrors not only for bathrooms but any room that you need a mirror. We liked the vanity wall mirrors so much we purchased another one of the vanity wall mirrors to be shipped as a gift to our son. He was also impressed with the workmanship. A true value for the price.
    more
  • Variety! Value! Validity! Dec 10, 2020

    By melanie rocks!
    I love my shopping experience here on Overstock! The experience is exceptional for several reasons. The variety in each of Overstocks catagories is outstanding. The buyers here know that their customers have an entire ranch of budgets. I am impressed that the buyers want to include everyone! I believe without a doubt that they work hard to find unique items and this proves they value every customer and their experience here on Overstock. They care about their reputation or they never would have made it this long online. I trust their judgement based on customers ratings, products with accurate detailed descriptions, and price points on products. This trust provides me the confidence I need in order to be a return customer over and over again! Overstock ( employees) thank you for providing me with an excellent customer care experience!
    more
  • Love this app and company May 17, 2020

    By sew right
    Love this app makes it easy to shop and check on your orders to see where they are and when they’ll be at your home ! You can also write reviews and earn cash back haven’t had any glitches so far like in other apps it even shows you how much you can save before ordering and if you don’t have the club o rewards and order it latter after buying and then order it it’ll give you the amount back on previous orders I ordered it after 3 purchases and received money back on all which in return almost paid for the club o it’s just a wounderful company looking out for there customers and a great app I’d recommend it to anyone !!
    more
  • Doc Will Aug 11, 2019

    By Wills toy
    I never give anything five stars because I always felt that this always a little bit of room for improvement I would say you’re more closer to 4 1/2 rather, but all in all I can say that it’s easy to get around easy to look at things you have also to different things which is amazing it’s like walking into I don’t know where his nose door that describes it but I think all in all I give it you know a great time for looking at different things unique things for the house for the outside etc. not the standard everybody’s got the same luck with you go to Macy’s or you go to target so you go to Walmart and you go to whatever and your prices very good I haven’t done a lot of shopping with you yet but I plan to, your buyers do a great job yeah there are standard things obviously but there are unique things that you can find that you don’t find it the standard store’s I am fat pretty well covers it
    more
  • Everything was late, annoying customer service. Jul 31, 2019

    By Elsie Robertson
    I ordered a desk and an entertainment center for my new apartment before I ever moved in to be sure the furniture would arrive in a timely manner; they would arrive only a couple days after moving in. My entertainment center is now a week late, and my desk has been pushed back several days, maybe even a week itself. We had a minor error when we initially ordered as well, and while it was rectified, the woman on the phone held me hostage for well over an hour attempting to sell me cards, deals, etc. She struggled for 45 minutes just to correct the price of the items because they were no longer on the sale I had purchased them for. She kept asking, “Is this close enough?” as though anything other than the price I paid for it was acceptable. This is absolutely NOT the place to order from if you are really busy moving, have tons of items that have nowhere to go because your furniture isn’t there, and have to put other projects on hold because you’re waiting for them.
    more
  • Poor Communication, delivery information! Aug 30, 2019

    By CMacRufus
    This is the first app/company I have had issues with. First off when I put in my order everything seemed great. When I would check on my delivery time it took nearly 2 to 3 days to find out that it shipped. I tried to track the delivery through the app and it would freeze up and show me nothing other than just a white blank screen. Unbeknownst to me the delivery came without my knowledge. I had to get off of work to go home and receive the delivery. Upon receiving the delivery I went back to work came back home again to begin opening up my delivery. Not even a quarter of the way through opening the package I realized that the furniture was damaged. Are used the app to ask for a replacement. It is now the 11th day from my time of ordering it is truly disappointing that I may have to potentially wait another 10 to 14 days to get my replacement. Not happy with the service.
    more
  • Review Benefits Apr 14, 2019

    By ARaeSH
    The application is easy to maneuver and I did receive what I needed but when I wanted additional products I somehow got to a webpage instead and found that I would much prefer to use the webpage over the application. In my situation I needed multiple rugs I ended up purchasing two when I went to the online portal and I did not use my app at the bottom of one of the items that I selected it was an option for a bundle price for three items I would’ve done the bundle price and got all my items at once if I would’ve used the online portal. The most disappointing part about it is I wanted all three items and I would’ve paid less which you would’ve made me be inclined to purchase more items that matched now I’m hesitant to use the application at all because it seems like I get a better deal if I go through the online portal
    more
  • Worst experience with Overstock May 29, 2020

    By thusismyusernsme
    I am very disappointed. I ordered this rug because I liked the patterned design and look. Once ordered, it arrived very quickly. I immediately opened the package, rolled out the carpet. Throughout the carpet was a sticky substance that made the rug look dirty and a gray line running through the carpet. I immediately set up a return for replacement. When the replacement arrived, I opened one end of the package, turned back the rug and seen the same sticky substance, not to mention all the condensation on the inside of the clear packaging because the rug was also damp. I immediately set up a return and refund. Overstock states they will refund your money 3-5 business days after they receive the returned item. I have a confirmation and tracking number for my return which overstock acknowledges. The return rug was picked up from my house on May 20 and is now mysteriously sitting in a warehouse since May 22 as of this posting with no further shipping information. Why should I have to wait for the dirty, defective, wet rug to make it back to Overstocks warehouse (which is here in NJ) in order for them to refund my money? Will not be a returning customer given my first experience with Overstock I should have gave them a google.. check their BBB complaints. STAY AWAY!
    more
  • Terrible Service May 15, 2020

    By Cassie Mentzer
    I ordered a chair and a desk for my room. The chair got here in about 3 days, which is all good. The desk I ordered did not arrive for two weeks. I texted customer service for information about it. The representative told me that it would be an additional five days on the shipping time due to COVID-19 since that warehouse was affected. Later that night, I received an email explaining about the warehouse and it would be up to 30 days before the desk ships and that if did not the order would be canceled and I would receive a refund. Today, I got a text from the company telling me that the desk I ordered was out of stock. I waited three weeks for a desk that was never going to arrive. Now I will have to struggle to find a desk before my AP test. Overall, I’ve had a really bad experience with this company and I highly suggest that you shop elsewhere.
    more

No reviews available

  • Who is that guy? Dec 8, 2019

    By Genesiz
    I love Overstock! Customer Service is wonderful, and I’ve had no problem with returns or exchanges. (I purchased a fire table that we weren’t able to use because of the height of our upstairs patio. It wasn’t high enough for safety requirements. Also, it was a gas fire table and we repurchased a propane table which was better for us). Long story short. We were end over our heads, and because I purchased it in The Fall, we did attempt to set it up until it was colder. Therefore we were about 2 months *past* the return date. Overstock allowed us to return the table & they gave us a full refund. Furthermore, the reps are great at helping me shop when I feel stuck. I had a gentlemen help me. We were going back and forth on “chair ideas” for a dining table I was purchasing. My husband could hear him on speaker phone. He asked, “Who is that guy? Is he a design dude?” The rep laughed and said no, but he loved helping and gets lucky. I eventually had to leave for dinner, so the rep took some notes on what I was looking for. He placed 4 styles of chairs in my cart to check out later. Great service!
    more
  • Great looking mirrors Mar 3, 2021

    By Mama Kansas
    We did a total remodel of our master bathroom. We removed one full six foot bathroom wall mirror. We decided to replace it with two Rayne Brazilian walnut vanity wall mirrors. We were delighted with the fast delivery for our mirrors. When they came, we were impressed with how they were packed to protect the mirrors. The Mirrors were constructed with a high grade of materials and good workmanship. The wall mirrors were made just as stated in the Overstock information. These mirrors completely upgraded and modernized our master bathroom. They are very well made. The beveled edge of the mirror really adds a upgrade to the look of the mirrors. The frames have a wonderful depth of color. The walnut color of the mirror frames is very dark, almost black. We highly recommend these mirrors not only for bathrooms but any room that you need a mirror. We liked the vanity wall mirrors so much we purchased another one of the vanity wall mirrors to be shipped as a gift to our son. He was also impressed with the workmanship. A true value for the price.
    more
  • Variety! Value! Validity! Dec 10, 2020

    By melanie rocks!
    I love my shopping experience here on Overstock! The experience is exceptional for several reasons. The variety in each of Overstocks catagories is outstanding. The buyers here know that their customers have an entire ranch of budgets. I am impressed that the buyers want to include everyone! I believe without a doubt that they work hard to find unique items and this proves they value every customer and their experience here on Overstock. They care about their reputation or they never would have made it this long online. I trust their judgement based on customers ratings, products with accurate detailed descriptions, and price points on products. This trust provides me the confidence I need in order to be a return customer over and over again! Overstock ( employees) thank you for providing me with an excellent customer care experience!
    more
  • Love this app and company May 17, 2020

    By sew right
    Love this app makes it easy to shop and check on your orders to see where they are and when they’ll be at your home ! You can also write reviews and earn cash back haven’t had any glitches so far like in other apps it even shows you how much you can save before ordering and if you don’t have the club o rewards and order it latter after buying and then order it it’ll give you the amount back on previous orders I ordered it after 3 purchases and received money back on all which in return almost paid for the club o it’s just a wounderful company looking out for there customers and a great app I’d recommend it to anyone !!
    more
  • Not user friendly for new shoppers Jul 18, 2019

    By trudyur1too
    After logging in I would get no further then 4 or 5 pages in trying to find the right item then the whole app would just close on me. This happened at least a half dozen times today alone and it won’t show me the color I chose when I was able to look at something. The tracking information given for shipments is not updated often enough either, one of my shipments was showing estimated delivery July 10th for the last week up until yesterday. I have found a lot of nice things I’d like to buy so I hope these inconveniences I’m experiencing are temporary. Right now I’m not real satisfied with this shopping experience so far.
    more
  • Doc Will Aug 11, 2019

    By Wills toy
    I never give anything five stars because I always felt that this always a little bit of room for improvement I would say you’re more closer to 4 1/2 rather, but all in all I can say that it’s easy to get around easy to look at things you have also to different things which is amazing it’s like walking into I don’t know where his nose door that describes it but I think all in all I give it you know a great time for looking at different things unique things for the house for the outside etc. not the standard everybody’s got the same luck with you go to Macy’s or you go to target so you go to Walmart and you go to whatever and your prices very good I haven’t done a lot of shopping with you yet but I plan to, your buyers do a great job yeah there are standard things obviously but there are unique things that you can find that you don’t find it the standard store’s I am fat pretty well covers it
    more
  • Why I like Overstock and how it can be better Apr 18, 2019

    By Sky 'n Shore
    Overstock keeps up! O has the latest tech, easy tap access to its online departments, and lots of views for each product. I like the honest reviews too. What’s an issue for one customer may not be one for me, for example. And when there is a problem, O, customers report, fixes it. (I hope that continues to be true!😇 Response time and shipping info comes to my email in a timely manner too! What could be better? Well, when I scroll product info sites, there are many repeats! Very annoying. Just show us the product once as I scroll though a site. Thanks. ‘Hope you make that improvement. Overall tip of the hat to the tech crew and the crew that chooses the variety of goods on the Overstock site. I hope they give you a good salary with great benefits. Oh, and stretch breaks too! 🎩 👑 🍀!
    more
  • Overall app is quite good but it needs... Nov 23, 2019

    By MTblueslover
    I got a generated notice from Overstock that I have a long favorites list. Ok, I figure I’d clean it up. When removing items, as I scroll to the bottom where the aged out options are and swipe to ‘remove’, it removes the item fine but always puts the focus at the top. That makes for a lot of repetitive scrolling to find where I left off each time I remove an item. It should keep focus. Returning to the top used to be a common and problematic issue people experienced when they reviewed an item in a search hit return list. Developers fixed that years ago. After reviewing an item, focus returns to where the user was at when they clicked to look at an item. It should be fixed in cleaning up saved lists as well. Just a thought.
    more
  • Overstock Aug 9, 2018

    By Belinda Kuznar
    Awesome place too buy home products. I have loved everything I have bought, I did give my comforter 5 stars before I knew it was full of bed bugs. They were crawling out of the comforter. I called the company and got know help comforter came out of China and because I didn’t but it on my bed right away they said there was nothing they could do. Took us two months to get rid of bugs and the bug bites. Still not sure there gone. This has been the only issue but still not helping is a problem so I will never order material items. I bought my dad a new rug and prayed no bugs come out of it. Was really hoping company would step up. Thanks Belinda Kyznar
    more
  • O-Stock delivers Aug 14, 2018

    By GingerBomb7
    I’ve ordered from Overstock dozens of times over the years. I went back and looked at my past purchases before I wrote this review. I’ve almost always been very happy with product quality. Out of about 50 total purchases, each one containing several items at various prices, I have been very happy with about 95% of my purchases. I’m especially happy with furniture and clothing. The two times I was disappointed and had to return an item or give it away were items from Jewelry and Home Decor. Overall, we consider Overstock to be Old Faithful. If you need it, they likely have it, and at a great price.
    more
  • Mostly good Apr 30, 2019

    By Swirlytee
    I like a lot of things about this app, however I detest the fact that if I am browsing in a certain department and I have to leave the app for some reason, when I return to the app it refreshes and takes me back to the home page instead of keeping my place wherever I may be in the app. VERY ANNOYING to have to browse back through to where I was before. 😠 especially if I have selected various filters already for my search, no matter how quickly I return to the app, it always refreshes and loses all my selections. 🙅🏻‍♀️🙅🏻‍♀️🙅🏻‍♀️ Fix this and I’d give it at least a 4.5.
    more
  • Jump May 21, 2019

    By Listen to this, trust me.
    Gotta give it 3 stars. I’m so sick of the app shoot me to safari, jump to another app entering internet service app because they don’t have more options to select category you want to shop. I have to click where I want to search for example art and crafts then it will ask me if I want to go the app? Dude I have the app and I always go to the app! Annoying. Despite of limited category searching you have to be specified perfectly detail what u are looking. There’s no easy range or suggestions to meet your ends. Another than that decent app I guess. Hope developer can help me?
    more
  • Reloads in background Mar 13, 2019

    By B123NJ123
    I filter to find products and then open something else on my phone and leave the app running in the background. When I go back to the app, it reloads and goes back to the homepage, which means I have to start over again each time. Other shopping apps do not do this. I also feel that not all options are shown in the app- easier to search the website through the phone browser than the app.
    more
  • Hard to find what you’re looking for Aug 14, 2020

    By tcato808
    This app is very difficult to find what you’re actually looking for. They’re constantly trying to get add-on sales that they don’t focus on the original sale. It’s also very frustrating to use their filters. You’re constantly having to re-input the filters that you need because every time you try to go back to the filtered list, the filters are removed.
    more
  • Poor Communication, delivery information! Aug 30, 2019

    By CMacRufus
    This is the first app/company I have had issues with. First off when I put in my order everything seemed great. When I would check on my delivery time it took nearly 2 to 3 days to find out that it shipped. I tried to track the delivery through the app and it would freeze up and show me nothing other than just a white blank screen. Unbeknownst to me the delivery came without my knowledge. I had to get off of work to go home and receive the delivery. Upon receiving the delivery I went back to work came back home again to begin opening up my delivery. Not even a quarter of the way through opening the package I realized that the furniture was damaged. Are used the app to ask for a replacement. It is now the 11th day from my time of ordering it is truly disappointing that I may have to potentially wait another 10 to 14 days to get my replacement. Not happy with the service.
    more
  • Review Benefits Apr 14, 2019

    By ARaeSH
    The application is easy to maneuver and I did receive what I needed but when I wanted additional products I somehow got to a webpage instead and found that I would much prefer to use the webpage over the application. In my situation I needed multiple rugs I ended up purchasing two when I went to the online portal and I did not use my app at the bottom of one of the items that I selected it was an option for a bundle price for three items I would’ve done the bundle price and got all my items at once if I would’ve used the online portal. The most disappointing part about it is I wanted all three items and I would’ve paid less which you would’ve made me be inclined to purchase more items that matched now I’m hesitant to use the application at all because it seems like I get a better deal if I go through the online portal
    more
  • Great Products, Horrible App Apr 22, 2019

    By Desertdwllr
    I have zero issue with Overstock products. Customer service is awful, and the app is horrific. The app saves your credit card automatically, without your permission, and when you go to purchase something, it doesn’t give you any options to pay with store credit or a different payment method (A GIFT CARD), automatically charges the card you previously used, leaving your store credit and gift card behind! Thanks Overstock. Sadly, I cancelled my order because of your horrific practice of saving one’s credit card without their permission, so I will be finding something to spend my store credit on, and regifting the Overstock gift card. Irresponsible and Unacceptable! Your customer service needs serious help, but I’m guessing you outsource that, too.
    more
  • Gets worse with each update Jan 13, 2019

    By Trik_sea
    I’ve been using this app for several years. It seems like they are losing focus. I find it harder and harder to shop for specific categories as overstock expands their business offerings. The filtering options seem much reduced to what they used to be. And I used to be able to shop around, go to another app, go back to my search but the app no longer caches my search session so even if my screen locks for half a second or I go to the internet to get more info about a product I have to start over. This is a deal breaker, especially when there are 1,000s of items to go through. I’ve been using other better built apps and stores instead. Like Wayfair and Hayneedle. Fix your focus overstock.
    more
  • Good But Customer Service Needs Help May 8, 2020

    By Vindikiit
    This is a great app that offers everything you can think of and is easy to maneuver around. The shipping time is good also, but the customer support is atrocious. You will be stuck waiting to receive responses forever. Right now they say they can get back to you anywhere from 4-5 business days (Which is already a long wait time). I have emailed, texted and tried to call support on my issues and its now running on the 11th business day with no response. There are so many apps that offer similar things with way better customer service. I think those might be a better option.
    more
  • Everything was late, annoying customer service. Jul 31, 2019

    By Elsie Robertson
    I ordered a desk and an entertainment center for my new apartment before I ever moved in to be sure the furniture would arrive in a timely manner; they would arrive only a couple days after moving in. My entertainment center is now a week late, and my desk has been pushed back several days, maybe even a week itself. We had a minor error when we initially ordered as well, and while it was rectified, the woman on the phone held me hostage for well over an hour attempting to sell me cards, deals, etc. She struggled for 45 minutes just to correct the price of the items because they were no longer on the sale I had purchased them for. She kept asking, “Is this close enough?” as though anything other than the price I paid for it was acceptable. This is absolutely NOT the place to order from if you are really busy moving, have tons of items that have nowhere to go because your furniture isn’t there, and have to put other projects on hold because you’re waiting for them.
    more
  • Worst experience with Overstock May 29, 2020

    By thusismyusernsme
    I am very disappointed. I ordered this rug because I liked the patterned design and look. Once ordered, it arrived very quickly. I immediately opened the package, rolled out the carpet. Throughout the carpet was a sticky substance that made the rug look dirty and a gray line running through the carpet. I immediately set up a return for replacement. When the replacement arrived, I opened one end of the package, turned back the rug and seen the same sticky substance, not to mention all the condensation on the inside of the clear packaging because the rug was also damp. I immediately set up a return and refund. Overstock states they will refund your money 3-5 business days after they receive the returned item. I have a confirmation and tracking number for my return which overstock acknowledges. The return rug was picked up from my house on May 20 and is now mysteriously sitting in a warehouse since May 22 as of this posting with no further shipping information. Why should I have to wait for the dirty, defective, wet rug to make it back to Overstocks warehouse (which is here in NJ) in order for them to refund my money? Will not be a returning customer given my first experience with Overstock I should have gave them a google.. check their BBB complaints. STAY AWAY!
    more
  • Terrible Service May 15, 2020

    By Cassie Mentzer
    I ordered a chair and a desk for my room. The chair got here in about 3 days, which is all good. The desk I ordered did not arrive for two weeks. I texted customer service for information about it. The representative told me that it would be an additional five days on the shipping time due to COVID-19 since that warehouse was affected. Later that night, I received an email explaining about the warehouse and it would be up to 30 days before the desk ships and that if did not the order would be canceled and I would receive a refund. Today, I got a text from the company telling me that the desk I ordered was out of stock. I waited three weeks for a desk that was never going to arrive. Now I will have to struggle to find a desk before my AP test. Overall, I’ve had a really bad experience with this company and I highly suggest that you shop elsewhere.
    more
  • Ordered 3 things all 3 were canceled. Aug 13, 2020

    By Happygoshopping
    So frustrated. I ordered 2 sets of furniture and an umbrella for our pool. - Umbrella was canceled due to having none in stock, however I was allowed to order and pay for it... I called and got my money back. Somehow my order was delivered within the next week. I’m very happy I never paid for the umbrella it broke the first day we used it. My two sets of Adirondack furniture was 7 weeks into the at first 6-8 week estimated delivery date when I inquired it’s whereabouts (which was extended to 14-16 weeks) THEN I received an email the next day saying if I don’t get it 30 days a refund will be issued. How about just issue it now?! That only puts us at 11week! Not even at their updated 14-16week I was given the day before the email. I am very frustrated I should just go to a brick and mortar store and save myself the headache with this cheap place.
    more
  • Be warned! If it doesn’t fit your screwed! Dec 5, 2019

    By Jidifif
    I bought a ring for $15 off this app. It did arrive in 4 days which isn’t bad for ordering off line. I tried it on but realized it was probably 1 or 2 sizes too big. Their “easy and simple” return policy told me to text a number to return the item. After I texted I was told that everyone was busy and they would put me in a queue. About 20 mins went by before someone finally responded. When I told them I wanted to return and the reason for returning it they told me that I had to pay for shipping which was $12... FOR A $15 RING!!! I don’t even think the $3 would cover my gas money to go drop it off... ID BE LOSING MONEY OFF THE PURCHASE! I guess I’ll just have a useless ring lying around my house! DON’T BUY ANYTHING THAT HAVE SIZES ON HERE BECAUSE THE RETURN COST IS OUTRAGEOUS!
    more

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