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Outdoorsy - RV Rentals

Outdoorsy - RV Rentals

Outdoorsy.com

Rent an RV; explore outdoors

4.8 Ratings 10K+ Reviews 50K+ Downloads
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About Outdoorsy - RV Rentals

Ratings & Reviews

4.8
9.9K+ Ratings
  1. 5
    88+%
  2. 4
    9+%
  3. 3
    2+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Feb 8, 2021

    By bjulia33
    Good resource with excellent users on both sides, based on real reviews and my own experience. Now the user experience could be a bit smoother at time of trade off, like signing all the rental agreement paperwork should be done in-app digitally, but maybe I missed that function as a first time user. Good customer service though, and avail by phone, as it should be. Outdoorsy has a strong reputation among the well-connected RV community I believe.
    more
  • Love the service, app interface could use work Nov 17, 2019

    By Fostering Joy
    We are avid adventurers and travelers. Having used many different apps for booking travel this one could use some improvements. 1. After I search and enter all my details, allow me to save my search criteria- every time I go to message or click into a different tab I lose all my search filters and specifications. 2. Once I hit search- get rid of the keyboard. It covers half of the results. If I need the keyboard I can put my cursor back in the search field! 3. Allow me to make a trip and save my favorites to the trip. Currently any of the eager owners who send me requests are all in my trips. I’ve declined them and they are still there. I want to be in control of what “my trips” entail as the customer. 4. If I decline something- make it disappear. If I didn’t want it why is it still in my trips? I am thrilled about the offerings and love this aspect to sharing the outdoors. Looking forward to making this better :)
    more
  • Feb 16, 2021

    By Rachel Morgan
    It would be better with more rentals to choose from. Nothing is available for the dates we need one.
  • Jan 30, 2021

    By Heather Kreizenbeck
    I wish the map feature worked better and that you could limit search within a certain geographical area. I also would like to be able to sort search results.
  • Awesome app and adventure options! Feb 12, 2021

    By Seth + Duska
    Love the app and the only reason I didn’t give it five stars is because there are so many options which is great, but the app or the website don’t allow you to sort your results. Honestly I can’t stress enough how helpful it would be to narrow down the list after you select your filters. I would recommend they add sort by price, distance, most reviews, year and relevance as this would have greatly made my search experience that much better. Another feature I would love to see is the view cost with all fees just like airbnb does under the nightly rate. Thanks for creating this company though...best idea!
    more
  • Feb 17, 2021

    By Sherilyn Brown
    Do not use this company. We rented an RV last year and bought the highest "insurance." The owner claimed damage that was already there when we picked up the RV. There was no recourse to dispute it...we were automatically charged $3,000 on our credit card. No questions, no customer service, no insurance claim, no proof.
    more
  • HORRIBLE CUSTOMER SERVICE Sep 2, 2020

    By icu nurse that deserved better
    This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys
    more
  • Unreliable May 18, 2020

    By alymcbride
    We booked an rv weeks in advance and were on our way to pick it up and got a notification that the host canceled our booking three hours before our scheduled pick up time, well after we made the original booking and well after they had our money in hand. You can only message the host through the app and all our messages were ignored. So here we are miles away from home with nowhere to stay so naturally we would like a to leave a negative review so other people know this person isn’t reliable but we are unable to do that through the app. The main reason we are leaving one star is because it is not possible to leave a negative review for the host that canceled on us because we never picked it up. This service does not hold parties accountable to agreed pick up times. A host can cancel at the last second with no consequences. We use air bnb all the time and have had a great experience because air bnb acts as an effective middle man ensuring both parties are accountable. We will never use this service again. Thanks for ruining our vacation.
    more
  • Jan 31, 2021

    By Dave B
    You will definitely get a better deal by renting from a bonafide RV rental retailer. These are just regular people renting out there personal RVs. So for them to make it worth there wild they charge two or three times what a commercial rental place would, plus substantial cleaning fees whether or not you clean it, plus a much larger security deposit, which they are notorious for making up damages and keeping. Don't do it. Use a legitimate RV rental company.
    more
  • Started out Well... Aug 3, 2019

    By WickedDontSleep
    Working with the rental owner was great until we ran into an issue with the rv on the trip. They were helpful in telling me how to reset the breaker, but it continued to be a problem. We followed their direction to plug in to higher amps and still didn’t resolve issue. When I spoke to the owner up return and asked for partial refund for electrical not working, they said to contact Outdoorsy. I emailed the next day and still haven’t heard back (now 6 days). I started a chat last night and the disclaimer on the chat said it usually responds same day. They responded the next day and by the time I opened the app the tell them what was happening (2 mins) they had closed the chat. -at least give the customer more than 2 minutes to respond when we’ve waited over 10 hours to get a response. Still haven’t heard back after starting another chat within 2 minutes of their response today (now 3 hours later). Very disappointed in Outdoorsy’s support so far.
    more

No reviews available

  • Jan 14, 2021

    By Tara Jean
    So very user friendly, easy access to searching for different rentals around the globe, easy communication with rv owners and great layout to view my requests & confirmed reservations.
  • Jan 31, 2021

    By Stephen Westrich
    Great app to locate a trailer/rv to rent for a getaway. Some of the people need to put their rules in the description instead of waiting to tell people after they request to rent.
  • Dec 27, 2020

    By Denise Rogers
    Great app. All your reservations all in 1 spot and communication with owners at your fingertips.
  • Great, awesome, and easy! May 3, 2019

    By texascamper
    We have a family of four, and have booked three different campers through Outdoory! Each time has been great, awesome, and easy! From the descriptions and pics to the actual booking and paying; the process is so simple! We will continue to use Outdoorsy to book campers and RVs, until we purchase one of our own; and we may still use them depending on how far away from Texas our family adventures take us! Camp, camp away!
    more
  • Feb 12, 2021

    By Meredith McKinnon
    Easy to use. I get messages faster using app.
  • Feb 8, 2021

    By bjulia33
    Good resource with excellent users on both sides, based on real reviews and my own experience. Now the user experience could be a bit smoother at time of trade off, like signing all the rental agreement paperwork should be done in-app digitally, but maybe I missed that function as a first time user. Good customer service though, and avail by phone, as it should be. Outdoorsy has a strong reputation among the well-connected RV community I believe.
    more
  • Feb 16, 2021

    By Rachel Morgan
    It would be better with more rentals to choose from. Nothing is available for the dates we need one.
  • Jan 30, 2021

    By Heather Kreizenbeck
    I wish the map feature worked better and that you could limit search within a certain geographical area. I also would like to be able to sort search results.
  • Awesome app and adventure options! Feb 12, 2021

    By Seth + Duska
    Love the app and the only reason I didn’t give it five stars is because there are so many options which is great, but the app or the website don’t allow you to sort your results. Honestly I can’t stress enough how helpful it would be to narrow down the list after you select your filters. I would recommend they add sort by price, distance, most reviews, year and relevance as this would have greatly made my search experience that much better. Another feature I would love to see is the view cost with all fees just like airbnb does under the nightly rate. Thanks for creating this company though...best idea!
    more
  • Don’t let the final step kick you in the rear Feb 17, 2020

    By 313-Detroit
    The most unpleasant thing so far about Outdoorsy is the required insurance (minimum $11/night) as the very last step of the process. With the other service fees, that’s two stages where you have to watch the app drive the rental costs up substantially from the advertised per night rates. Having said that, this seems like a great community of renters and a lovely service.
    more
  • Love the service, app interface could use work Nov 17, 2019

    By Fostering Joy
    We are avid adventurers and travelers. Having used many different apps for booking travel this one could use some improvements. 1. After I search and enter all my details, allow me to save my search criteria- every time I go to message or click into a different tab I lose all my search filters and specifications. 2. Once I hit search- get rid of the keyboard. It covers half of the results. If I need the keyboard I can put my cursor back in the search field! 3. Allow me to make a trip and save my favorites to the trip. Currently any of the eager owners who send me requests are all in my trips. I’ve declined them and they are still there. I want to be in control of what “my trips” entail as the customer. 4. If I decline something- make it disappear. If I didn’t want it why is it still in my trips? I am thrilled about the offerings and love this aspect to sharing the outdoors. Looking forward to making this better :)
    more
  • Jan 29, 2021

    By Shelby Costa
    Super Glitchy- doesn't show all interactions in the message window, despite having "all messages" selected. Long drag time for messages/bookings getting to owners.
  • Jan 6, 2021

    By Jessica Stock
    Sometimes slow but otherwise a great way to reserve a camper and have a nice vacation!
  • Crashes too often Oct 11, 2019

    By AceEMT
    Have the most updated version, app keeps crashing too often. Can pull up one rental and it will immediately crash. Takes 10-15 minutes just to get info on one rental. Then will crash in the search, crashes while messaging. Please fix. Will update if this is fixed. Had this same problem back in the summer when we were looking for a rental-And in the spring.
    more
  • Problem with filters Dec 28, 2019

    By $cotty007
    I can’t slide the filters continuously so it takes forever to set them. You should also be able to save your filters. When you back out of a screen you lose your filter settings. Also the keyboard won’t disappear.
  • Jan 31, 2021

    By Dave B
    You will definitely get a better deal by renting from a bonafide RV rental retailer. These are just regular people renting out there personal RVs. So for them to make it worth there wild they charge two or three times what a commercial rental place would, plus substantial cleaning fees whether or not you clean it, plus a much larger security deposit, which they are notorious for making up damages and keeping. Don't do it. Use a legitimate RV rental company.
    more
  • Started out Well... Aug 3, 2019

    By WickedDontSleep
    Working with the rental owner was great until we ran into an issue with the rv on the trip. They were helpful in telling me how to reset the breaker, but it continued to be a problem. We followed their direction to plug in to higher amps and still didn’t resolve issue. When I spoke to the owner up return and asked for partial refund for electrical not working, they said to contact Outdoorsy. I emailed the next day and still haven’t heard back (now 6 days). I started a chat last night and the disclaimer on the chat said it usually responds same day. They responded the next day and by the time I opened the app the tell them what was happening (2 mins) they had closed the chat. -at least give the customer more than 2 minutes to respond when we’ve waited over 10 hours to get a response. Still haven’t heard back after starting another chat within 2 minutes of their response today (now 3 hours later). Very disappointed in Outdoorsy’s support so far.
    more
  • Jan 16, 2021

    By Scott McCollom
    Search is unreliable, look up a certain model and they fill the list with other stuff, then what you searched for is 8 campers down (if you're lucky). But half the time the app says camper is available, u book it, then owner comes back and says sorry it's not available. Update your info Outdoorsy!
    more
  • Glitchy app. Couldn’t complete booking Oct 11, 2019

    By Bkluvsme
    I have been trying to book with this app for the past 72hrs. All the filter features have been glitching. We finally got it to work long enough to request a booking. After it was approved; every time I tried to click the “complete booking” button my app would close out. I tried deleting the app and redownloading and the issue continued. I also restarted my phone and still had no luck. Very frustrating. The idea of this app is great! Hopefully they can get this issue under control. I was however, able to get someone on the phone via customer service, quite quickly that was able to help and complete the booking for me.
    more
  • Good service but overly aggressive and rude tactics Mar 26, 2019

    By IshyGG
    Outdoorsy is offering a useful service, but their “growth hacking” tactics of auto-generating messages and sending them to owners of RV’s that you haven’t completed booking is awful. It’s super shady to send messages as if they are coming from users, when in fact they are not. Also texting immediately and sharing info with owners is equally as invasive and rude. I’m not sure who’s making these product decisions but I hope they’re reading this and get the message that these “features” are very unwelcome for users and borderline creepy for everyone involved. It honestly makes me want to delete the app and use a different service that respects users.
    more
  • Feb 17, 2021

    By Sherilyn Brown
    Do not use this company. We rented an RV last year and bought the highest "insurance." The owner claimed damage that was already there when we picked up the RV. There was no recourse to dispute it...we were automatically charged $3,000 on our credit card. No questions, no customer service, no insurance claim, no proof.
    more
  • HORRIBLE CUSTOMER SERVICE Sep 2, 2020

    By icu nurse that deserved better
    This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys
    more
  • Unreliable May 18, 2020

    By alymcbride
    We booked an rv weeks in advance and were on our way to pick it up and got a notification that the host canceled our booking three hours before our scheduled pick up time, well after we made the original booking and well after they had our money in hand. You can only message the host through the app and all our messages were ignored. So here we are miles away from home with nowhere to stay so naturally we would like a to leave a negative review so other people know this person isn’t reliable but we are unable to do that through the app. The main reason we are leaving one star is because it is not possible to leave a negative review for the host that canceled on us because we never picked it up. This service does not hold parties accountable to agreed pick up times. A host can cancel at the last second with no consequences. We use air bnb all the time and have had a great experience because air bnb acts as an effective middle man ensuring both parties are accountable. We will never use this service again. Thanks for ruining our vacation.
    more
  • DO NOT RENT FROM HERE Dec 2, 2019

    By thau25
    We originally booked two separate trips with entirely different owners a few months before the trip dates. Our first rental with Multidimensional Group was cancelled 3 days before our trip. The owners messaged with nothing but a “good luck finding another trailer” and that was it. Absolutely no help. We didn’t end up finding another. Two weeks later, I made sure to confirm all was well with our owner, Vedonna Sutton, a week before our trip. She said all was well, and then the day before (on Thanksgiving) our trip, she cancels. We were unable to find another rental since it was a holiday weekend and we had less than 24 hours to figure it out. She emailed at 1 am saying her RV was fixed and we could re-book, but by the time I texted her at 7:30 that morning, she said it was too late and she was already gone. We had fully paid for both rentals and on the second, a $2500 deposit was taken out. Huge hassle and absolutely disappointed with the owners on this app.
    more
  • TOTAL NIGHTMARE EXPERIENCE, do not rent with outdoorsy Aug 20, 2020

    By nataliesf123
    DO NOT USE OUTDOORSY. Our RV broke down after 2 days, no reimbursement for the 11 day trip, we got stranded in the middle of nowhere, TOTAL NIGHTMARE. They have been unresponsive & have not reimbursed us for this insane experience. We have been trying to reach them for months to get reimbursed for a broken RV that ended up costing my group $5,000 in expenses (towing, hotel reservations where we were stranded, taxis to the tow place, canceled flights, rental cars- all because the RV broke and outdoorsy had no back up plan or help to offer us) They still havent reimbursed us for the cost of the RV - we booked it for 11 days and on day 2 it completely broke. thats 9 days of unused RV that we still haven't been reimbursed for. During a really tough economic time for our group. Absolutely terrible customer service. The few times we've gotten through on the phone, they've said they didn't have an answer about our reimbursement, but would call back with answers.. it's been months of this. Repeatedly calling them, waiting on hold for 30 minutes, and being told i'd get a call back. Literal nightmare.
    more

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