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  • Agent booked flight correct and hotel dates wrong!!! Mar 3, 2021

    By Marksview
    This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
  • Orbitz did not refund the money on a cancelled flight Jul 18, 2020

    By fredolm
    I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
  • Jan 10, 2022

    By jo stoh
    App is good, but can be better: The app tends to just default to the airport in the main city even if it's 2 hrs away rather than to the nearest airport w/c can be 20 mins away [I am talking about the airport of the state where you intend to go to (eg. Springfield MA). It defaults to Boston MA instead of Hartford CT w/c is 25 mins away from it.] It means you have to do a separate booking rather than getting it all at once.
  • Jun 8, 2019

    By A Google user
    I find so many great deals with this app on hotels and rental cars. I always check prices on orbitz first because they're hard to beat. I would recommend calling places ahead of time to see if they require deposits for different payment types. I've been hit hard on deposits a few times when booking with a visa debit card. It's not an app issue, just different companies have different policies.
  • Sep 16, 2018

    By A Google user
    The app is good. I have one major gripe. When I send my trip itinerary to people, they cannot open it. It wants them to either download the app, or it says that trip doesn't exist. This is a problem. A very annoying problem. In fact, it would be a one-star problem except other things are very good about the app, so you get 3 stars.
  • Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations Aug 2, 2018

    By MetaLakeJack
    Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
  • Oct 29, 2021

    By John S
    Fantastic! No matter how long I look for deals, I almost always come back to Orbitz. The only reason my reviews isn't 5 stars is that I booked a flight for my wife and when I came back to send her the itinerary, the only way I could see to do it was to take a screenshot of each flight and the car rental separately. If I could have emailed it to her, or at least sent one screenshot with confirmation numbers, etc., it'd be 5 stars. I like that they save every person I've ever booked a flight for.
  • Dec 12, 2019

    By A Google user
    Not very good to be quite honest went to the app went to the webpage ultimately had to call a rep to have them deal with it. I was not able to select certain hotels, I was not able to do it as a one way trip. Really that! Terribly frustrating as I should be able to do this on the computer easily and that certainly was not the case. I was actually kind and giving you three stars it was more like a one-star.
  • Changes are a problem Oct 5, 2018

    By GinasGuy
    I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
  • Agent booked flight correct and hotel dates wrong!!! Mar 3, 2021

    By Marksview
    This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
  • Orbitz did not refund the money on a cancelled flight Jul 18, 2020

    By fredolm
    I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
  • Jan 10, 2022

    By jo stoh
    App is good, but can be better: The app tends to just default to the airport in the main city even if it's 2 hrs away rather than to the nearest airport w/c can be 20 mins away [I am talking about the airport of the state where you intend to go to (eg. Springfield MA). It defaults to Boston MA instead of Hartford CT w/c is 25 mins away from it.] It means you have to do a separate booking rather than getting it all at once.
  • Jun 8, 2019

    By A Google user
    I find so many great deals with this app on hotels and rental cars. I always check prices on orbitz first because they're hard to beat. I would recommend calling places ahead of time to see if they require deposits for different payment types. I've been hit hard on deposits a few times when booking with a visa debit card. It's not an app issue, just different companies have different policies.
  • Sep 16, 2018

    By A Google user
    The app is good. I have one major gripe. When I send my trip itinerary to people, they cannot open it. It wants them to either download the app, or it says that trip doesn't exist. This is a problem. A very annoying problem. In fact, it would be a one-star problem except other things are very good about the app, so you get 3 stars.
  • Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations Aug 2, 2018

    By MetaLakeJack
    Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
  • Oct 29, 2021

    By John S
    Fantastic! No matter how long I look for deals, I almost always come back to Orbitz. The only reason my reviews isn't 5 stars is that I booked a flight for my wife and when I came back to send her the itinerary, the only way I could see to do it was to take a screenshot of each flight and the car rental separately. If I could have emailed it to her, or at least sent one screenshot with confirmation numbers, etc., it'd be 5 stars. I like that they save every person I've ever booked a flight for.
  • Dec 12, 2019

    By A Google user
    Not very good to be quite honest went to the app went to the webpage ultimately had to call a rep to have them deal with it. I was not able to select certain hotels, I was not able to do it as a one way trip. Really that! Terribly frustrating as I should be able to do this on the computer easily and that certainly was not the case. I was actually kind and giving you three stars it was more like a one-star.
  • Changes are a problem Oct 5, 2018

    By GinasGuy
    I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
  • Orbitz App Troubleshooting Oct 13, 2019

    By Chicky60s
    After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
  • Mar 28, 2022

    By Scott Johnson
    I booked a hotel in St. Louis for 2 nights and received confirmation emails and my card was charged. I get to the hotel tonight and no record of any reservation. Beware, I had to frantically try to chat with support and all they gave me was we will call the hotel to confirm no cancelation penalty. Ummm, orbitz didn't even book it with the hotel,so how does that work? Make sure to call the hotel ahead of time before you arrive! I had to pay walk in rate at $50 more per night. Never again!
  • Horrible Customer Service!! Apr 13, 2021

    By Lifehouse SDA
    First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
  • Never using it again Mar 30, 2022

    By Liarac
    I was told that I had a credit available that I had until March 13, 2022 to book a flight, but they never mentioned that my flight needed to completed before that date. When I called to book a flight using my credit, they told me that the flight needed to be completed before March 17, 2022 which it was a different date from the beginning and with the inconvenience that had only 5 days left to complete my travel, if I didn’t want to loose my credit. Then they suggested me to book a cheap flight that would supposedly cost me $45 from LA to MIA to not to loose the entire credit that I had in the beginning. And told to call back to book my real travel and to use my remaining credit. I never got a receipt of that amount and When I called back to Orbitz, they told me I used $72 instead of the $45 that I originally planned on using with the excuse that it would be better that loosing almost $400 of my original balance. I requested to talk to the manager or corporate and Ajpit (the person who I spoke to at last) or something like that refused to get me in contact to explain my situation that I’ve been going through the couple of weeks. I also requested proof of my remaining credit and apparently they are the only ones that can see it. Don’t put yourself into this headache and book your travels somewhere else.
  • Easy to book, impossible to change Jun 1, 2021

    By Tourist?
    I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
  • Apr 6, 2021

    By Juan C Tobón
    Awful experience with is about refunding canceling tickets. It takes too much for me to say something bad about a services, but this time I'm making an exception. Do not buy tickets through Orbitz, they start "disconnecting" from the chat, say "not able to work on" a ticket. I mean, easy to buy but a nightmare when things go different than schedule. It shouldn't be like that.
  • Inaccurate info on website/poor customer service Apr 6, 2022

    By Goldstandard1000
    I had recently reserved a car with Sixt through Orbitz. The price displayed through Orbitz showed taxes and fees were included in that price. When my credit card was charged, it was about $118 extra than what I initially booked. Confused, I called Orbitz customer service who willingly canceled the reservation and told me I would get a full refund and that they apologize for the error. Unfortunately they penalized me by withholding $100 saying that Sixt policy withholds $100 for any cancellations. I pointed out to Orbitz that it was an error on their end (I sent screenshots and their receipt to prove the confusion). I then contacted Sixt, he said they do not have any funds, Orbitz is the one withholding the funds. Orbitz pointed the finger at Sixt and Sixt pointed the finger at Orbitz. The situation was never resolved. Been using Orbitz for years and I’ve been so disappointed in this situation which lacks integrity, dishonesty and zero care for the customer. Will make sure to never associate with Sixt again (there are plenty of other car rental companies that are way less expensive and do not have inconsiderate penalties) and Orbitz. I will give my time and energy to companies that operate in integrity and care for their customer.
  • I am extremely disappointed Mar 13, 2022

    By 💔heartbreaker
    To start I will say I knew going in that it wasn’t a fancy place, all I wanted was a safe and clean place to stay for the night, to say I didn’t get either one is a understatement, to start there was a lady yelling profanities in the driveway and nothing was done, I did not feel safe leaving my car in the parking lot, once in the room I noticed there was no security lock on the bedroom door, it reeked like an ashtray, the floor was stained and the bedding had burn marks and cut marks all over and there was graffiti all over the bottom of the bed frame the bathroom door was held on by the top hinged so I couldn’t even shut the door, i felt scared for my life and the safety of my family and my vehicle, I felt like it was a crime scene, when left there was someone leaning up on our door listening to us talk, I spent 5 mins in the room and felt so dirty that I would feel safer sleeping in my car then staying in that room, im extremely disappointed on how orbitz could allow this type of place to be rented out on their site, I expected more and when I mean more I mean a clean and safe place to sleep, I will never be using orbitz again for anything for their lack of concern over this matter
  • Feb 20, 2019

    By A Google user
    This app started sending spam notifications for sales unrelated to my travels. I've had to block thus app from sending notifications as a result. Unfortunately this means I can no longer receive notifications about flights that I've booked, which is important. Switching to Expedia. Shame. I've used Orbitz for years and now I have to switch to something else.
  • Liars Jun 30, 2021

    By سلمان وڑائچ
    They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.
  • Nov 1, 2021

    By Josh Ratliff
    Convoluted policies that sometimes conflict with hotel policies. They say something is free, but then charge you fees for it later. This app has screwed me over for $60+ 3 different times. And when you talk with support, each person gives completely different answers. It's NOT worth it at all. Especially since you don't really save much anyway. You'll end up paying more in the end. Do NOT give this app your CC info!

No reviews available

  • img Expert
    1. Ready to book, but not ready to pay? For a few dollars more per night, you can book now, pay later. You can even cancel up to 24 hours before
    2. Check out Insider Prices for quick access to special savings and amazing hotel discounts you won’t find anywhere else
    3. My Trips allows you to easily plan and share your very own personalized vacation package with activities, cars, hotels and so much more
  • Agent booked flight correct and hotel dates wrong!!! Mar 3, 2021

    By Marksview
    This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
  • Orbitz did not refund the money on a cancelled flight Jul 18, 2020

    By fredolm
    I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
  • Jun 8, 2019

    By A Google user
    I find so many great deals with this app on hotels and rental cars. I always check prices on orbitz first because they're hard to beat. I would recommend calling places ahead of time to see if they require deposits for different payment types. I've been hit hard on deposits a few times when booking with a visa debit card. It's not an app issue, just different companies have different policies.
  • Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations Aug 2, 2018

    By MetaLakeJack
    Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
  • Changes are a problem Oct 5, 2018

    By GinasGuy
    I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
  • Oct 16, 2019

    By A Google user
    Customer Service for this app is AMAZING. Sometimes I get confused with the app or don't think it's working right... honestly don't know if it's the complexity of different reservation systems this with which this app is interfacing, or my incompetence, or the app, but doesn't matter because when I call them they make everything perfect. They are always able to sort out/complete/confirm the reservation and are so friendly. Really appreciate it!! Easy to view available options!!
  • What happened to flight details?!! Mar 26, 2018

    By Pepper Dee
    Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
  • Aug 12, 2019

    By A Google user
    I do not absolutely travel a lot! to be honest I have been on a plane twice in my lifetime (40yrs) and both have been booked through this Orbitz app and both have been nothing shy of complete 100% satisfaction! From the deals to the adjustments available during booking I would not choose a separate app for my vacation necessities! Try this app out, find a destination and enjoy the simplicity of booking an then relaxing only to wait to enjoy your vacation!
  • Jan 10, 2022

    By jo stoh
    App is good, but can be better: The app tends to just default to the airport in the main city even if it's 2 hrs away rather than to the nearest airport w/c can be 20 mins away [I am talking about the airport of the state where you intend to go to (eg. Springfield MA). It defaults to Boston MA instead of Hartford CT w/c is 25 mins away from it.] It means you have to do a separate booking rather than getting it all at once.
  • Oct 29, 2021

    By John S
    Fantastic! No matter how long I look for deals, I almost always come back to Orbitz. The only reason my reviews isn't 5 stars is that I booked a flight for my wife and when I came back to send her the itinerary, the only way I could see to do it was to take a screenshot of each flight and the car rental separately. If I could have emailed it to her, or at least sent one screenshot with confirmation numbers, etc., it'd be 5 stars. I like that they save every person I've ever booked a flight for.
  • Orbitz App Troubleshooting Oct 13, 2019

    By Chicky60s
    After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
  • No return baggage Sep 3, 2018

    By Latina81
    First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
  • Where’s my refund? 8 weeks really? Dec 13, 2017

    By Beaver365
    The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
  • Sep 16, 2018

    By A Google user
    The app is good. I have one major gripe. When I send my trip itinerary to people, they cannot open it. It wants them to either download the app, or it says that trip doesn't exist. This is a problem. A very annoying problem. In fact, it would be a one-star problem except other things are very good about the app, so you get 3 stars.
  • Dec 12, 2019

    By A Google user
    Not very good to be quite honest went to the app went to the webpage ultimately had to call a rep to have them deal with it. I was not able to select certain hotels, I was not able to do it as a one way trip. Really that! Terribly frustrating as I should be able to do this on the computer easily and that certainly was not the case. I was actually kind and giving you three stars it was more like a one-star.
  • Feb 20, 2019

    By A Google user
    This app started sending spam notifications for sales unrelated to my travels. I've had to block thus app from sending notifications as a result. Unfortunately this means I can no longer receive notifications about flights that I've booked, which is important. Switching to Expedia. Shame. I've used Orbitz for years and now I have to switch to something else.
  • Aug 6, 2019

    By A Google user
    This app truly sucks. It doesn't navigate well. You cannot find the flights you saved. You cannot find flights- bc again, the app is a pain to navigate. The app doesn't remember any info you put into the app. Its a waste of time. It can even remember your log in information. (It keeps suggesting some other email- I own my phone- bought brand new. My email is my email. Wth is this other person??) I'm done wasting my time on here. Ooh, & who pays extra money for an aisle or window seat??
  • Jun 24, 2021

    By Pure Atakao
    Can book flights and car rentals fine, but then problems occur. Multiple times I've tried to sign in or check my itinerary with the app or online. Every single time I would get an error or be redirected to the previous screen. I then get irritated when I have to call them and be put on hold for long periods of time while constantly being told to use their broken app or online service. They gladly take your money and offer very minimal help afterwards.
  • Mar 28, 2022

    By Scott Johnson
    I booked a hotel in St. Louis for 2 nights and received confirmation emails and my card was charged. I get to the hotel tonight and no record of any reservation. Beware, I had to frantically try to chat with support and all they gave me was we will call the hotel to confirm no cancelation penalty. Ummm, orbitz didn't even book it with the hotel,so how does that work? Make sure to call the hotel ahead of time before you arrive! I had to pay walk in rate at $50 more per night. Never again!
  • Horrible Customer Service!! Apr 13, 2021

    By Lifehouse SDA
    First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
  • Never using it again Mar 30, 2022

    By Liarac
    I was told that I had a credit available that I had until March 13, 2022 to book a flight, but they never mentioned that my flight needed to completed before that date. When I called to book a flight using my credit, they told me that the flight needed to be completed before March 17, 2022 which it was a different date from the beginning and with the inconvenience that had only 5 days left to complete my travel, if I didn’t want to loose my credit. Then they suggested me to book a cheap flight that would supposedly cost me $45 from LA to MIA to not to loose the entire credit that I had in the beginning. And told to call back to book my real travel and to use my remaining credit. I never got a receipt of that amount and When I called back to Orbitz, they told me I used $72 instead of the $45 that I originally planned on using with the excuse that it would be better that loosing almost $400 of my original balance. I requested to talk to the manager or corporate and Ajpit (the person who I spoke to at last) or something like that refused to get me in contact to explain my situation that I’ve been going through the couple of weeks. I also requested proof of my remaining credit and apparently they are the only ones that can see it. Don’t put yourself into this headache and book your travels somewhere else.
  • Easy to book, impossible to change Jun 1, 2021

    By Tourist?
    I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
  • Apr 6, 2021

    By Juan C Tobón
    Awful experience with is about refunding canceling tickets. It takes too much for me to say something bad about a services, but this time I'm making an exception. Do not buy tickets through Orbitz, they start "disconnecting" from the chat, say "not able to work on" a ticket. I mean, easy to buy but a nightmare when things go different than schedule. It shouldn't be like that.
  • Inaccurate info on website/poor customer service Apr 6, 2022

    By Goldstandard1000
    I had recently reserved a car with Sixt through Orbitz. The price displayed through Orbitz showed taxes and fees were included in that price. When my credit card was charged, it was about $118 extra than what I initially booked. Confused, I called Orbitz customer service who willingly canceled the reservation and told me I would get a full refund and that they apologize for the error. Unfortunately they penalized me by withholding $100 saying that Sixt policy withholds $100 for any cancellations. I pointed out to Orbitz that it was an error on their end (I sent screenshots and their receipt to prove the confusion). I then contacted Sixt, he said they do not have any funds, Orbitz is the one withholding the funds. Orbitz pointed the finger at Sixt and Sixt pointed the finger at Orbitz. The situation was never resolved. Been using Orbitz for years and I’ve been so disappointed in this situation which lacks integrity, dishonesty and zero care for the customer. Will make sure to never associate with Sixt again (there are plenty of other car rental companies that are way less expensive and do not have inconsiderate penalties) and Orbitz. I will give my time and energy to companies that operate in integrity and care for their customer.
  • I am extremely disappointed Mar 13, 2022

    By 💔heartbreaker
    To start I will say I knew going in that it wasn’t a fancy place, all I wanted was a safe and clean place to stay for the night, to say I didn’t get either one is a understatement, to start there was a lady yelling profanities in the driveway and nothing was done, I did not feel safe leaving my car in the parking lot, once in the room I noticed there was no security lock on the bedroom door, it reeked like an ashtray, the floor was stained and the bedding had burn marks and cut marks all over and there was graffiti all over the bottom of the bed frame the bathroom door was held on by the top hinged so I couldn’t even shut the door, i felt scared for my life and the safety of my family and my vehicle, I felt like it was a crime scene, when left there was someone leaning up on our door listening to us talk, I spent 5 mins in the room and felt so dirty that I would feel safer sleeping in my car then staying in that room, im extremely disappointed on how orbitz could allow this type of place to be rented out on their site, I expected more and when I mean more I mean a clean and safe place to sleep, I will never be using orbitz again for anything for their lack of concern over this matter
  • Liars Jun 30, 2021

    By سلمان وڑائچ
    They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.
  • Nov 1, 2021

    By Josh Ratliff
    Convoluted policies that sometimes conflict with hotel policies. They say something is free, but then charge you fees for it later. This app has screwed me over for $60+ 3 different times. And when you talk with support, each person gives completely different answers. It's NOT worth it at all. Especially since you don't really save much anyway. You'll end up paying more in the end. Do NOT give this app your CC info!
  • Will never use again. Jun 12, 2021

    By orbitz cannot help
    Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.

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