Orbitz Hotels & Flights

Name: Orbitz Hotels & Flights
Rating: 4.7 (12958 reviews)

orbitz.com

Use code SAVEAPP10 for 10% off on select hotels in the app.

Free

4.7 Ratings 352K+ Reviews 5M+ Downloads

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4.7

352.0K+ Ratings

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Jul 29, 2022

By Stephanie Wilson

App is currently crashing all over the place. Every time I try to pick a destination and look at potential room vacancies, I get booted back to the start. Destinations I've never looked up are showing in my recent search history. I can't even send feedback (at least to my knowledge) to report the crashes because that causes the app to reset as well. Have already tried uninstalling and reinstalling.

more less
Jul 14, 2022

By Robert Demke

Terrible. I wound up with 2 trips on the same date to the same place, but for different prices. When I try to cancel, the fares are not shown so I have no way of seeing or canceling the higher priced booking. Dumb. The on- support was even less effective. Even !dumber

more less
Horrible Customer Service!!
Apr 13, 2021

By Lifehouse SDA

First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.

more less
Jul 20, 2022

By Shawna C

I can not get into my account to check anything. I start typing my email or password and after 1 or 2 letters then it won't let me type anymore. I have uninstalled the app and restarted my phone and still can not get it to work. It used to be great but now it's useless for me and can't get ahold of anyone for support on this app. Frustrating!!

more less
Never using it again
Mar 30, 2022

By Liarac

I was told that I had a credit available that I had until March 13, 2022 to book a flight, but they never mentioned that my flight needed to completed before that date. When I called to book a flight using my credit, they told me that the flight needed to be completed before March 17, 2022 which it was a different date from the beginning and with the inconvenience that had only 5 days left to complete my travel, if I didn’t want to loose my credit. Then they suggested me to book a cheap flight that would supposedly cost me $45 from LA to MIA to not to loose the entire credit that I had in the beginning. And told to call back to book my real travel and to use my remaining credit. I never got a receipt of that amount and When I called back to Orbitz, they told me I used $72 instead of the $45 that I originally planned on using with the excuse that it would be better that loosing almost $400 of my original balance. I requested to talk to the manager or corporate and Ajpit (the person who I spoke to at last) or something like that refused to get me in contact to explain my situation that I’ve been going through the couple of weeks. I also requested proof of my remaining credit and apparently they are the only ones that can see it. Don’t put yourself into this headache and book your travels somewhere else.

more less

Aug 3, 2022

By wilfredo souchet

Frustration

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No promos
Mar 26, 2022

By opp8448

You used to give promo codes and it would help out a lot. Without those your overpriced.

more less

No reviews available

Feb 20, 2019

By A Google user

This app started sending spam notifications for sales unrelated to my travels. I've had to block thus app from sending notifications as a result. Unfortunately this means I can no longer receive notifications about flights that I've booked, which is important. Switching to Expedia. Shame. I've used Orbitz for years and now I have to switch to something else.

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Aug 6, 2019

By A Google user

This app truly sucks. It doesn't navigate well. You cannot find the flights you saved. You cannot find flights- bc again, the app is a pain to navigate. The app doesn't remember any info you put into the app. Its a waste of time. It can even remember your log in information. (It keeps suggesting some other email- I own my phone- bought brand new. My email is my email. Wth is this other person??) I'm done wasting my time on here. Ooh, & who pays extra money for an aisle or window seat??

more less
Jun 24, 2021

By Pure Atakao

Can book flights and car rentals fine, but then problems occur. Multiple times I've tried to sign in or check my itinerary with the app or online. Every single time I would get an error or be redirected to the previous screen. I then get irritated when I have to call them and be put on hold for long periods of time while constantly being told to use their broken app or online service. They gladly take your money and offer very minimal help afterwards.

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Took forever to rebook a flight that was canceled.
Mar 27, 2018

By CBR.16345

I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.

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Not as convenient as the website
Jan 20, 2020

By anon shopper

It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.

more less

Jul 29, 2022

By Stephanie Wilson

App is currently crashing all over the place. Every time I try to pick a destination and look at potential room vacancies, I get booted back to the start. Destinations I've never looked up are showing in my recent search history. I can't even send feedback (at least to my knowledge) to report the crashes because that causes the app to reset as well. Have already tried uninstalling and reinstalling.

more less
Jul 14, 2022

By Robert Demke

Terrible. I wound up with 2 trips on the same date to the same place, but for different prices. When I try to cancel, the fares are not shown so I have no way of seeing or canceling the higher priced booking. Dumb. The on- support was even less effective. Even !dumber

more less
Horrible Customer Service!!
Apr 13, 2021

By Lifehouse SDA

First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.

more less
Jul 20, 2022

By Shawna C

I can not get into my account to check anything. I start typing my email or password and after 1 or 2 letters then it won't let me type anymore. I have uninstalled the app and restarted my phone and still can not get it to work. It used to be great but now it's useless for me and can't get ahold of anyone for support on this app. Frustrating!!

more less
Never using it again
Mar 30, 2022

By Liarac

I was told that I had a credit available that I had until March 13, 2022 to book a flight, but they never mentioned that my flight needed to completed before that date. When I called to book a flight using my credit, they told me that the flight needed to be completed before March 17, 2022 which it was a different date from the beginning and with the inconvenience that had only 5 days left to complete my travel, if I didn’t want to loose my credit. Then they suggested me to book a cheap flight that would supposedly cost me $45 from LA to MIA to not to loose the entire credit that I had in the beginning. And told to call back to book my real travel and to use my remaining credit. I never got a receipt of that amount and When I called back to Orbitz, they told me I used $72 instead of the $45 that I originally planned on using with the excuse that it would be better that loosing almost $400 of my original balance. I requested to talk to the manager or corporate and Ajpit (the person who I spoke to at last) or something like that refused to get me in contact to explain my situation that I’ve been going through the couple of weeks. I also requested proof of my remaining credit and apparently they are the only ones that can see it. Don’t put yourself into this headache and book your travels somewhere else.

more less

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