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Orbitz - Find Flights & Hotel Travel Deals

Orbitz - Find Flights & Hotel Travel Deals

orbitz.com

Find flight travel deals. Use code APP15 for 15% off on select hotels in the app

4.7 Ratings 306K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Ready to book, but not ready to pay? For a few dollars more per night, you can book now, pay later. You can even cancel up to 24 hours before
    2. Check out Insider Prices for quick access to special savings and amazing hotel discounts you won’t find anywhere else
    3. My Trips allows you to easily plan and share your very own personalized vacation package with activities, cars, hotels and so much more

    Reviewed by Laura S on December 17, 2017

  • Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations Aug 2, 2018

    By MetaLakeJack
    Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
  • Jul 21, 2021

    By Carmelita Layne
    Easy to use, great rewards program, & my bookings are always completed without any delays or the many other issues I've experienced when using other booking apps.
  • Orbitz did not refund the money on a cancelled flight Jul 18, 2020

    By fredolm
    I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
  • Orbitz App Troubleshooting Oct 13, 2019

    By Chicky60s
    After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
  • Changes are a problem Oct 5, 2018

    By GinasGuy
    I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
  • What happened to flight details?!! Mar 26, 2018

    By Pepper Dee
    Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
  • May 4, 2021

    By Sheri Stafford
    This is infuriating. I log in and see nothing different and STILL see "Log In" logo. Ive tried to call them- FOUR HOUR WAIT for return call! Thank God im not sitting in an Airport!!!! ALLLLL i need is to change ONE day on car rental- to make sure they dont give my car out at Enterprize - but THEY cant do anything, i HAVE to contact Orbitz, which is near impossible! Even Virtually!!!! Grrrrrr!!!!! 3 stars was only for the price!
  • May 17, 2021

    By Daniel Robb, MA, LPC
    I contacted Orbitz via chat feature on the app. A hotel had charged us although the room was prepaid. A live person (Alaa) began chatting with me within 60 seconds of me launching the chat. Impressive with any chat bot feature, but this was 6pm on a Sunday!!!! I was blown away. Alaa fixed the matter within 5 minutes and the money was refunded by the hotel. Great app supported by superior staff at Orbitz!
  • No return baggage Sep 3, 2018

    By Latina81
    First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
  • Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations Aug 2, 2018

    By MetaLakeJack
    Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
  • Jul 21, 2021

    By Carmelita Layne
    Easy to use, great rewards program, & my bookings are always completed without any delays or the many other issues I've experienced when using other booking apps.
  • Orbitz did not refund the money on a cancelled flight Jul 18, 2020

    By fredolm
    I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
  • Orbitz App Troubleshooting Oct 13, 2019

    By Chicky60s
    After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
  • Changes are a problem Oct 5, 2018

    By GinasGuy
    I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
  • What happened to flight details?!! Mar 26, 2018

    By Pepper Dee
    Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
  • May 4, 2021

    By Sheri Stafford
    This is infuriating. I log in and see nothing different and STILL see "Log In" logo. Ive tried to call them- FOUR HOUR WAIT for return call! Thank God im not sitting in an Airport!!!! ALLLLL i need is to change ONE day on car rental- to make sure they dont give my car out at Enterprize - but THEY cant do anything, i HAVE to contact Orbitz, which is near impossible! Even Virtually!!!! Grrrrrr!!!!! 3 stars was only for the price!
  • May 17, 2021

    By Daniel Robb, MA, LPC
    I contacted Orbitz via chat feature on the app. A hotel had charged us although the room was prepaid. A live person (Alaa) began chatting with me within 60 seconds of me launching the chat. Impressive with any chat bot feature, but this was 6pm on a Sunday!!!! I was blown away. Alaa fixed the matter within 5 minutes and the money was refunded by the hotel. Great app supported by superior staff at Orbitz!
  • No return baggage Sep 3, 2018

    By Latina81
    First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
  • Where’s my refund? 8 weeks really? Dec 13, 2017

    By Beaver365
    The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
  • Another goodbye to Orbitz after being with them for over 5 years! Sep 13, 2020

    By Jayserracer4
    I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
  • Jul 30, 2021

    By Arvo ...
    Customer support is garbage. Once they have your money there is no way to get a refund even if you bought insurance, and using airline credit is nearly impossible. They work with a fraudulent insurance company and have denied numerous people who needed to cancel due to covid. This company is absolute scum and they are not even legitimate enough to be accredited with the better business bureau. Do not waste your time and money dealing with sham company!
  • Agent booked flight correct and hotel dates wrong!!! Mar 3, 2021

    By Marksview
    This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
  • Jul 26, 2021

    By Santiago Asimov
    Not to good. I constantly get hung up on and booking a flight using flight credits seems to be impossible.
  • Horrible Customer Service!! Apr 13, 2021

    By Lifehouse SDA
    First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
  • Easy to book, impossible to change Jun 1, 2021

    By Tourist?
    I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
  • Jul 28, 2021

    By Cesar Moreno
    I lost 4 tickets to Europe due to a mistake they sent me an email that the flight was canceled and it was only delayed! don't risk your 💰 wit them
  • Worst company ever! Nov 4, 2017

    By Angry Hispanic
    Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
  • Jun 24, 2021

    By Pure Atakao
    Can book flights and car rentals fine, but then problems occur. Multiple times I've tried to sign in or check my itinerary with the app or online. Every single time I would get an error or be redirected to the previous screen. I then get irritated when I have to call them and be put on hold for long periods of time while constantly being told to use their broken app or online service. They gladly take your money and offer very minimal help afterwards.
  • Jul 19, 2021

    By John Winsted
    This app got the dates wrong for my hotel stay even though I entered them correctly. Customer service was no help at all. DON'T USE THIS APP.

No reviews available

  • img Expert
    1. Ready to book, but not ready to pay? For a few dollars more per night, you can book now, pay later. You can even cancel up to 24 hours before
    2. Check out Insider Prices for quick access to special savings and amazing hotel discounts you won’t find anywhere else
    3. My Trips allows you to easily plan and share your very own personalized vacation package with activities, cars, hotels and so much more

    Reviewed by Laura S on December 17, 2017

  • Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations Aug 2, 2018

    By MetaLakeJack
    Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
  • Jul 21, 2021

    By Carmelita Layne
    Easy to use, great rewards program, & my bookings are always completed without any delays or the many other issues I've experienced when using other booking apps.
  • Orbitz did not refund the money on a cancelled flight Jul 18, 2020

    By fredolm
    I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
  • Changes are a problem Oct 5, 2018

    By GinasGuy
    I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
  • What happened to flight details?!! Mar 26, 2018

    By Pepper Dee
    Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
  • May 17, 2021

    By Daniel Robb, MA, LPC
    I contacted Orbitz via chat feature on the app. A hotel had charged us although the room was prepaid. A live person (Alaa) began chatting with me within 60 seconds of me launching the chat. Impressive with any chat bot feature, but this was 6pm on a Sunday!!!! I was blown away. Alaa fixed the matter within 5 minutes and the money was refunded by the hotel. Great app supported by superior staff at Orbitz!
  • Book on the go Jan 14, 2018

    By wanderlustpa
    I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
  • Pleasant surprise May 27, 2020

    By terrybakanonna
    This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
  • GREAT app, do not listen to negative reviews Feb 21, 2018

    By Alley Useless
    I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
  • Lisa Kelly Feb 18, 2019

    By RedRabbit71
    My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
  • Orbitz App Troubleshooting Oct 13, 2019

    By Chicky60s
    After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
  • No return baggage Sep 3, 2018

    By Latina81
    First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
  • Where’s my refund? 8 weeks really? Dec 13, 2017

    By Beaver365
    The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
  • New traveler Alert! Feb 24, 2021

    By KLP/KPGee9
    LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
  • I use this app all the time May 17, 2018

    By I_luv_2_trvl
    I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
  • Convenient (but could be improved) Apr 15, 2019

    By Dr Pupfish
    I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
  • Good but with faults. Oct 16, 2018

    By TZ1952
    This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
  • [Orbitz] is a great place to start and put ideas together. Jul 27, 2018

    By WalworthTrucking
    Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
  • Awful customer service Nov 10, 2020

    By mikefina
    Made triangle-trip flight-only reservations. COVID forced itinerary change, eliminating the middle leg of trip. 3 different customer service interations, with hour long wait times for call-back later and FINALLY they rebooked the diminished itinerary with no assigned seats and no downward price adjustment despite 4 flights being eliminated from itinerary. Promised call backs never occurred and now—NO F@@@ING itinerary—the changes were never made. ORBITZ is garbage. Avoid them at all costs.
  • Not Perfect but VERY Good! Sep 15, 2017

    By AmyKotches
    I debated giving 5 stars but there's always room for improvement. However, overall, this is an effective and user friendly app. I use it often for airfare and almost exclusively for hotels. So far, I've never had an issue. I especially like that for a few dollars more per night, per room you can book now and pay later and can cancel up to 24 hours before reservation.
  • May 4, 2021

    By Sheri Stafford
    This is infuriating. I log in and see nothing different and STILL see "Log In" logo. Ive tried to call them- FOUR HOUR WAIT for return call! Thank God im not sitting in an Airport!!!! ALLLLL i need is to change ONE day on car rental- to make sure they dont give my car out at Enterprize - but THEY cant do anything, i HAVE to contact Orbitz, which is near impossible! Even Virtually!!!! Grrrrrr!!!!! 3 stars was only for the price!
  • Jul 6, 2021

    By carlos plasencia
    It has glitches! Doesn't always work, very moody!. messages that say " Not working right now, our fault, try later".
  • Poor car rental service Oct 10, 2018

    By invadercupcakez
    Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
  • Good & Bad Jul 29, 2019

    By pm414
    I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
  • Be careful with car rentals Jun 2, 2018

    By Bethanymollo
    I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
  • Extremely Disappointed! Jan 27, 2020

    By Rorororotoro1
    Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
  • Microcell Chattanooga- not great! May 11, 2021

    By Nashvillegirl8302
    First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
  • Good rewards program, shady booking practices Apr 16, 2019

    By .xXx.Rum.xXx.
    Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
  • Be alert Feb 11, 2018

    By Onder Canguven
    Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
  • Couple of bugs Aug 3, 2019

    By Ziqifnehdjajchejdklspqpcbskroa
    Like another reviewer already mentioned, the Orbitz app sometimes double charges our credit card, then takes forever to clear it. Meanwhile we can’t book anything because the multiple charges maxed out our credit. Very annoying. More recently, I booked a hotel room through the app, specifying four people. When we tried to check in, we were told the room was for maximum two people, with only one bed. The app should not have allowed me to choose that room.
  • Jun 24, 2021

    By Pure Atakao
    Can book flights and car rentals fine, but then problems occur. Multiple times I've tried to sign in or check my itinerary with the app or online. Every single time I would get an error or be redirected to the previous screen. I then get irritated when I have to call them and be put on hold for long periods of time while constantly being told to use their broken app or online service. They gladly take your money and offer very minimal help afterwards.
  • Took forever to rebook a flight that was canceled. Mar 27, 2018

    By CBR.16345
    I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
  • Not as convenient as the website Jan 20, 2020

    By anon shopper
    It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
  • Poor customer service Mar 10, 2020

    By mister_jay.p
    I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
  • Purchase keeps getting rejected May 16, 2019

    By cant enter my name
    I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
  • Very rude and poor support Dec 29, 2019

    By mercyxn
    I called the night before to pick up the car earlier. A request was generated and next morning i called to check on it but the guy over the phone was very rude and said he doesn’t see any request and should wait. I needed information on how to get to the rental pick up and if i could wait at the car rental location. The guy was extremely rude and said he doesn't know if their is waiting area and hung up the phone. You need to staff people who are helpful and atleast talk gently if they aren't aware of the information. I just arrived to the city the first time and needed the information.
  • Another goodbye to Orbitz after being with them for over 5 years! Sep 13, 2020

    By Jayserracer4
    I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
  • Jul 30, 2021

    By Arvo ...
    Customer support is garbage. Once they have your money there is no way to get a refund even if you bought insurance, and using airline credit is nearly impossible. They work with a fraudulent insurance company and have denied numerous people who needed to cancel due to covid. This company is absolute scum and they are not even legitimate enough to be accredited with the better business bureau. Do not waste your time and money dealing with sham company!
  • Agent booked flight correct and hotel dates wrong!!! Mar 3, 2021

    By Marksview
    This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
  • Jul 26, 2021

    By Santiago Asimov
    Not to good. I constantly get hung up on and booking a flight using flight credits seems to be impossible.
  • Horrible Customer Service!! Apr 13, 2021

    By Lifehouse SDA
    First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
  • Easy to book, impossible to change Jun 1, 2021

    By Tourist?
    I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
  • Jul 28, 2021

    By Cesar Moreno
    I lost 4 tickets to Europe due to a mistake they sent me an email that the flight was canceled and it was only delayed! don't risk your 💰 wit them
  • Worst company ever! Nov 4, 2017

    By Angry Hispanic
    Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
  • Jul 19, 2021

    By John Winsted
    This app got the dates wrong for my hotel stay even though I entered them correctly. Customer service was no help at all. DON'T USE THIS APP.
  • Liars Jun 30, 2021

    By سلمان وڑائچ
    They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.

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