Old Navy

Aloha I’ve been a personal stylist for my daughter started a new position and has a little time to shop and doesn’t enjoy shopping as much as she used to therefore I’ve committed to helping her put together a wardrobe for casual work clothes, we live in Hawaii it’s very warm hot at times in since summer is arriving I’ve picked items for her to go to work in and also work remotely at her place she seems to enjoy 🏄🏽‍♀️my selections and if there is anything that doesn’t appeal to her I can always return it to the Alamoana store and check out the inventory there she does work for a nonprofit therefore her work attire is very casual laid-back low-key and usually I find what she’s looking for at the Old Navy store. Hurrah🤙🏼🌺💯☮️

I’ve been shopping at ON for over 10 years now and I like the styles and deal they got but their app has major problems! It asks me to put in my address and phone number every single time I place an order even though I’m logged in to my account and use their credit card. It never seems to remember me. Such a time waster! Secondly, for the past several weeks every time I press the Place Order button it says that there’s been a misconnection and to call customer service to check if the order has been received. After it’s done that over 5 times on 5 different orders I just switched to their website instead of the app. Please fix this Old Navy!

Much more easier and faster to access especially for major sale days. I found the website via mobile lagged so badly especially around midnight. I downloaded the app and it much easier to access the checkout than it failing to get there. Makes my shopping experience smoother. I can add my favorites on the add and keep track of them when new color come or whenever they’re on sale. Pixie full lengths and pjs are my favorite. I can locate what’s available locally and online at the same time. I like the local pick up option as well. Promotional codes always visible. Never hidden or feeling cheated.

My order was never sent to me. It was marked in my account as delivered, so I called customer service to tell them my package was never received and they said they would process me a refund. I got an email a few days later saying my “return request” had been processed. I never returned anything because i didn’t receive anything, and old navy should have separate process for orders that are MIA never get delivered to customers. As it is now, I’m still not sure what happened to my package and the company is doing nothing to fix the problem, but is pretending as though I just didn’t like my purchase which is a lie.

But… they need to change how they do business with the super cash, your clients come and shop to earn that wonderful discount only to find they can’t use them when they want on the items they want. Also, I do wish you could add a guide to the reviews section that has measurements added for the clients to add. Really, some shoppers have never learned how to leave informative reviews to help others shop. Height, weight, inseam, waist, breast, these measurements matter, giving body measurements helps others to know if the item will fit them. Saying, fits true to size is only saying it fits true to your size. We can have the same measurements but our proportions may be different. Or better yet, update your sizing guide with the correct measurements of each garment sold instead of a guide that is basic for everything because not every small, medium or large is the same in your products. Although I am thankful for the choice of regular, petite and tall. And why is everything made so boxy and big, you have cute stuff, but, for us girls who like to look cuter, most of the products are matronly or for larger women. With that said, I have all the matronly dresses, I just sized down and will take in where needed. All in all, I love Old Navy😁

I like the app in general. It’s one of the best I used. I realized after placing an order the other day that I forgot to apply my rewards points. It would be helpful if it asked if you wanted to use rewards points upon order completion. And then when I tried to cancel the order and place it again w rewards points I couldn’t figure out how to do that. That could be user error but it could also be easier to do so I didn’t have to call customer service to do it. The customer service rep was very helpful. I was frustrated to have to read off all the serial numbers for my rewards points. I felt like the customer service rep should’ve had access to my rewards points certificate numbers. But I love Old Navy and that they carry “Tall” sizes for us long legged girls!!

I have mixed feelings about old navy. They do offer lots of options and many sizes including tall, which is great. But the pricing can be a little over and above what it should be when not discounted or when considered a “hot buy” or whatever they call the special pricing not eligible for further discounts. The app itself is pretty buggy so I understand the frustration. But I love the super cash. Not sure why everyone hates on it. $10 off of $25 is 40% off which is pretty great. And to anyone that prefers kohl’s cash, just try returning something that you earned kohl’s cash with. Good luck figuring out why you only got back $8 for $28 jeans! The creative arithmetic always lands in the stores favor and not the customer.

Love the app for the most part. A lot of times Old Navy is out of my size so it’s very disappointing. Will never use my Old Navy card again. If you are late on your payment by 1 day, they charge $40 late charge. Reached out to customer service to waive the late fee as a one-time courtesy (which they did cause I’m never late on my payments) but they still charged me $2.01 on the interest of the late charge. It’s the principle that I had to pay $2.01 on a late fee that was waived so I will NEVER use the Old Navy credit card again!! It was very frustrating and I won’t support a company by using their credit card for stupid practices like this!

I agree with everyone else about all the issues with logging in, getting logged out, face recognition turning off again and again… the app resetting or refreshing too frequently, losing your place, etc. But I mostly came here to ask where the feature went when browsing or searching where you could pick the model size you wanted to see (I think it was S, L, or XL). That feature is pretty much the whole reason I’ve shopping with Old Navy recently. It makes them stand out among other brands! I still appreciate the size diversity in models (can always have more diversity though…) but now I’m stuck looking at page after page of skinny ladies, and it makes it so I have no interest in clicking on any of the items and potentially purchasing them. It’s a huge shopping turn off for me! If the feature is still there and I just can’t find it anymore… that is also a problem. It needs to be there AND be easily accessible.

Im a new old navy CC holder, 3 months approx. I’m a busy working 31 year old toddler Mom. I don’t have a lot of time to go out shopping so I like to order Christmas online on my lunch break. Every other time I go to log in it makes me change my password. Every time you change your password it tells you for your convenience we’ve erased all your credit card information... I know for a fact my password is correct. I even screen shot what I changed it to and made sure I re-entered correctly and it still told me it was wrong! How annoying to re-type all of your credit card and billing info each time you want to buy something! I don’t bring every single one of my credit cards to work with me so this time I could not check out. I’ve never had so many problems trying to buy online ever except with this site and app. I cannot stand how much work this is to try to give old navy my money so I’m considering canceling my card and giving up on them altogether at this point.

Have found some great deals over the years. Sometimes it's a case of you get what you pay for especially in the T-Shirt departments. All in all I am satisfied. My one issue is working the checkout process when there is Coupon Cash involved. Had to call Customer Service twice, because their system was acting up. They had sent me an email that I had a nice amount of Coupon Cash accumulated which I could use on anything. It was not an easy task to be able to apply this coupon cash.

First I was having the same problem others were reporting — it wouldn’t let me stay signed in, kept signing me out, would ask if I wanted to enable Touch ID and then wouldn’t give a prompt for it, etc. I updated the app and that issue seems to have been resolved for the time being. Now I keep trying to checkout and keep getting a “something went wrong” page, no matter how many times I refresh it. I gave it a few hours, came back, and it was the same thing. Also my “bag” (aka cart) is emptied every time I leave the app. All my items waiting in the bag either get deleted or moved to saved items. Finally had enough and tried to complete my purchase through browser on my phone and though I signed in, it again told me my bag was empty. I gave up.