Old Navy

This app is inconsistent and just downright glitchy. It constantly makes me sign in over and over. I enabled the fingerprint option to avoid this but it never, ever pops up/gives me the option. It barely refreshes. Once I'm ready to make a purchase, it becomes very glitchy, and keeps telling me something went wrong, so I always have to go and use the browser. The only thing this app is good for is looking at merchandise. Even that is glitchy.

I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card. My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app.

Won't let me checkout, keeps on showing a "Something went wrong" for the past few days. The discount I want to use only applies for orders in the app otherwise I would use the website. Also never saves my filters after I've clicked on a product and want to go back to my search. So frustrating. If this isn't resolved I won't be purchasing anything from them soon.

The update done on this app has made it really difficult to use. It will repeatedly prompt you to log in every few times you add something to your cart and every time you try and move aomrthing to "save for later". It has gotten so frustrating it has actually stopped me from purchasing on more than one occasion.

Good grief, please fix the issues already. Constantly logs you out. Requires typing password to log back in despite having biometrics turned on (app switches it off randomly). Can't complete purchases. Old Navy- you just lost money because I am tired of trying to complete purchases in the app only to move to website to complete the purchase. I shouldn't have to jump through so many hoops to complete a purchase.

I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done.

Glitchy, takes forever to load anything (on wifi or 5G), I constantly have to sign in (even with trying to enable biometric log in), and the display/sorting is annoying. I don't want to see a list of every color an item comes in when browsing, I want to see that when I click on it. Streamline the visual.

This app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app.