Name: Old Navy
Rating: 4.8 (3145 reviews)

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Where did the model size selector go? May 7, 2022

By bloombby

I agree with everyone else about all the issues with logging in, getting logged out, face recognition turning off again and again… the app resetting or refreshing too frequently, losing your place, etc. But I mostly came here to ask where the feature went when browsing or searching where you could pick the model size you wanted to see (I think it was S, L, or XL). That feature is pretty much the whole reason I’ve shopping with Old Navy recently. It makes them stand out among other brands! I still appreciate the size diversity in models (can always have more diversity though…) but now I’m stuck looking at page after page of skinny ladies, and it makes it so I have no interest in clicking on any of the items and potentially purchasing them. It’s a huge shopping turn off for me! If the feature is still there and I just can’t find it anymore… that is also a problem. It needs to be there AND be easily accessible. more
Love the clothes but SO HARD to buy!! Dec 8, 2017

By Kellymarie0486

Im a new old navy CC holder, 3 months approx. I’m a busy working 31 year old toddler Mom. I don’t have a lot of time to go out shopping so I like to order Christmas online on my lunch break. Every other time I go to log in it makes me change my password. Every time you change your password it tells you for your convenience we’ve erased all your credit card information... I know for a fact my password is correct. I even screen shot what I changed it to and made sure I re-entered correctly and it still told me it was wrong! How annoying to re-type all of your credit card and billing info each time you want to buy something! I don’t bring every single one of my credit cards to work with me so this time I could not check out. I’ve never had so many problems trying to buy online ever except with this site and app. I cannot stand how much work this is to try to give old navy my money so I’m considering canceling my card and giving up on them altogether at this point. more
Apr 25, 2022

By Elisabeth Hershkowitz

Have found some great deals over the years. Sometimes it's a case of you get what you pay for especially in the T-Shirt departments. All in all I am satisfied. My one issue is working the checkout process when there is Coupon Cash involved. Had to call Customer Service twice, because their system was acting up. They had sent me an email that I had a nice amount of Coupon Cash accumulated which I could use on anything. It was not an easy task to be able to apply this coupon cash. more
I love Old Navy Apr 1, 2022

By DYSt.C

But… they need to change how they do business with the super cash, your clients come and shop to earn that wonderful discount only to find they can’t use them when they want on the items they want. Also, I do wish you could add a guide to the reviews section that has measurements added for the clients to add. Really, some shoppers have never learned how to leave informative reviews to help others shop. Height, weight, inseam, waist, breast, these measurements matter, giving body measurements helps others to know if the item will fit them. Saying, fits true to size is only saying it fits true to your size. We can have the same measurements but our proportions may be different. Or better yet, update your sizing guide with the correct measurements of each garment sold instead of a guide that is basic for everything because not every small, medium or large is the same in your products. Although I am thankful for the choice of regular, petite and tall. And why is everything made so boxy and big, you have cute stuff, but, for us girls who like to look cuter, most of the products are matronly or for larger women. With that said, I have all the matronly dresses, I just sized down and will take in where needed. All in all, I love Old Navy😁 more
Long Tall Sally Mar 26, 2021

By H😝neycomb

I like the app in general. It’s one of the best I used. I realized after placing an order the other day that I forgot to apply my rewards points. It would be helpful if it asked if you wanted to use rewards points upon order completion. And then when I tried to cancel the order and place it again w rewards points I couldn’t figure out how to do that. That could be user error but it could also be easier to do so I didn’t have to call customer service to do it. The customer service rep was very helpful. I was frustrated to have to read off all the serial numbers for my rewards points. I felt like the customer service rep should’ve had access to my rewards points certificate numbers. But I love Old Navy and that they carry “Tall” sizes for us long legged girls!! more
Great store but app need LOTS of work! Jul 1, 2018

By Sunshine1817171717

I’ve been shopping at ON for over 10 years now and I like the styles and deal they got but their app has major problems! It asks me to put in my address and phone number every single time I place an order even though I’m logged in to my account and use their credit card. It never seems to remember me. Such a time waster! Secondly, for the past several weeks every time I press the Place Order button it says that there’s been a misconnection and to call customer service to check if the order has been received. After it’s done that over 5 times on 5 different orders I just switched to their website instead of the app. Please fix this Old Navy! more
App has issues Jun 19, 2022

By RuthWriter

First I was having the same problem others were reporting — it wouldn’t let me stay signed in, kept signing me out, would ask if I wanted to enable Touch ID and then wouldn’t give a prompt for it, etc. I updated the app and that issue seems to have been resolved for the time being. Now I keep trying to checkout and keep getting a “something went wrong” page, no matter how many times I refresh it. I gave it a few hours, came back, and it was the same thing. Also my “bag” (aka cart) is emptied every time I leave the app. All my items waiting in the bag either get deleted or moved to saved items. Finally had enough and tried to complete my purchase through browser on my phone and though I signed in, it again told me my bag was empty. I gave up. more
App is so-so/old navy cash is the best Dec 23, 2021

By kikikelly

I have mixed feelings about old navy. They do offer lots of options and many sizes including tall, which is great. But the pricing can be a little over and above what it should be when not discounted or when considered a “hot buy” or whatever they call the special pricing not eligible for further discounts. The app itself is pretty buggy so I understand the frustration. But I love the super cash. Not sure why everyone hates on it. $10 off of $25 is 40% off which is pretty great. And to anyone that prefers kohl’s cash, just try returning something that you earned kohl’s cash with. Good luck figuring out why you only got back $8 for $28 jeans! The creative arithmetic always lands in the stores favor and not the customer. more
App Faster than website Dec 12, 2020

By Msjenita08

Much more easier and faster to access especially for major sale days. I found the website via mobile lagged so badly especially around midnight. I downloaded the app and it much easier to access the checkout than it failing to get there. Makes my shopping experience smoother. I can add my favorites on the add and keep track of them when new color come or whenever they’re on sale. Pixie full lengths and pjs are my favorite. I can locate what’s available locally and online at the same time. I like the local pick up option as well. Promotional codes always visible. Never hidden or feeling cheated. more
Package MIA Sep 12, 2021

By xdety

My order was never sent to me. It was marked in my account as delivered, so I called customer service to tell them my package was never received and they said they would process me a refund. I got an email a few days later saying my “return request” had been processed. I never returned anything because i didn’t receive anything, and old navy should have separate process for orders that are MIA never get delivered to customers. As it is now, I’m still not sure what happened to my package and the company is doing nothing to fix the problem, but is pretending as though I just didn’t like my purchase which is a lie. more

Where did the model size selector go? May 7, 2022

By bloombby

I agree with everyone else about all the issues with logging in, getting logged out, face recognition turning off again and again… the app resetting or refreshing too frequently, losing your place, etc. But I mostly came here to ask where the feature went when browsing or searching where you could pick the model size you wanted to see (I think it was S, L, or XL). That feature is pretty much the whole reason I’ve shopping with Old Navy recently. It makes them stand out among other brands! I still appreciate the size diversity in models (can always have more diversity though…) but now I’m stuck looking at page after page of skinny ladies, and it makes it so I have no interest in clicking on any of the items and potentially purchasing them. It’s a huge shopping turn off for me! If the feature is still there and I just can’t find it anymore… that is also a problem. It needs to be there AND be easily accessible. more
Love the clothes but SO HARD to buy!! Dec 8, 2017

By Kellymarie0486

Im a new old navy CC holder, 3 months approx. I’m a busy working 31 year old toddler Mom. I don’t have a lot of time to go out shopping so I like to order Christmas online on my lunch break. Every other time I go to log in it makes me change my password. Every time you change your password it tells you for your convenience we’ve erased all your credit card information... I know for a fact my password is correct. I even screen shot what I changed it to and made sure I re-entered correctly and it still told me it was wrong! How annoying to re-type all of your credit card and billing info each time you want to buy something! I don’t bring every single one of my credit cards to work with me so this time I could not check out. I’ve never had so many problems trying to buy online ever except with this site and app. I cannot stand how much work this is to try to give old navy my money so I’m considering canceling my card and giving up on them altogether at this point. more
Apr 25, 2022

By Elisabeth Hershkowitz

Have found some great deals over the years. Sometimes it's a case of you get what you pay for especially in the T-Shirt departments. All in all I am satisfied. My one issue is working the checkout process when there is Coupon Cash involved. Had to call Customer Service twice, because their system was acting up. They had sent me an email that I had a nice amount of Coupon Cash accumulated which I could use on anything. It was not an easy task to be able to apply this coupon cash. more
I love Old Navy Apr 1, 2022

By DYSt.C

But… they need to change how they do business with the super cash, your clients come and shop to earn that wonderful discount only to find they can’t use them when they want on the items they want. Also, I do wish you could add a guide to the reviews section that has measurements added for the clients to add. Really, some shoppers have never learned how to leave informative reviews to help others shop. Height, weight, inseam, waist, breast, these measurements matter, giving body measurements helps others to know if the item will fit them. Saying, fits true to size is only saying it fits true to your size. We can have the same measurements but our proportions may be different. Or better yet, update your sizing guide with the correct measurements of each garment sold instead of a guide that is basic for everything because not every small, medium or large is the same in your products. Although I am thankful for the choice of regular, petite and tall. And why is everything made so boxy and big, you have cute stuff, but, for us girls who like to look cuter, most of the products are matronly or for larger women. With that said, I have all the matronly dresses, I just sized down and will take in where needed. All in all, I love Old Navy😁 more
Long Tall Sally Mar 26, 2021

By H😝neycomb

I like the app in general. It’s one of the best I used. I realized after placing an order the other day that I forgot to apply my rewards points. It would be helpful if it asked if you wanted to use rewards points upon order completion. And then when I tried to cancel the order and place it again w rewards points I couldn’t figure out how to do that. That could be user error but it could also be easier to do so I didn’t have to call customer service to do it. The customer service rep was very helpful. I was frustrated to have to read off all the serial numbers for my rewards points. I felt like the customer service rep should’ve had access to my rewards points certificate numbers. But I love Old Navy and that they carry “Tall” sizes for us long legged girls!! more
Great store but app need LOTS of work! Jul 1, 2018

By Sunshine1817171717

I’ve been shopping at ON for over 10 years now and I like the styles and deal they got but their app has major problems! It asks me to put in my address and phone number every single time I place an order even though I’m logged in to my account and use their credit card. It never seems to remember me. Such a time waster! Secondly, for the past several weeks every time I press the Place Order button it says that there’s been a misconnection and to call customer service to check if the order has been received. After it’s done that over 5 times on 5 different orders I just switched to their website instead of the app. Please fix this Old Navy! more
App has issues Jun 19, 2022

By RuthWriter

First I was having the same problem others were reporting — it wouldn’t let me stay signed in, kept signing me out, would ask if I wanted to enable Touch ID and then wouldn’t give a prompt for it, etc. I updated the app and that issue seems to have been resolved for the time being. Now I keep trying to checkout and keep getting a “something went wrong” page, no matter how many times I refresh it. I gave it a few hours, came back, and it was the same thing. Also my “bag” (aka cart) is emptied every time I leave the app. All my items waiting in the bag either get deleted or moved to saved items. Finally had enough and tried to complete my purchase through browser on my phone and though I signed in, it again told me my bag was empty. I gave up. more
App is so-so/old navy cash is the best Dec 23, 2021

By kikikelly

I have mixed feelings about old navy. They do offer lots of options and many sizes including tall, which is great. But the pricing can be a little over and above what it should be when not discounted or when considered a “hot buy” or whatever they call the special pricing not eligible for further discounts. The app itself is pretty buggy so I understand the frustration. But I love the super cash. Not sure why everyone hates on it. $10 off of $25 is 40% off which is pretty great. And to anyone that prefers kohl’s cash, just try returning something that you earned kohl’s cash with. Good luck figuring out why you only got back $8 for $28 jeans! The creative arithmetic always lands in the stores favor and not the customer. more
App Faster than website Dec 12, 2020

By Msjenita08

Much more easier and faster to access especially for major sale days. I found the website via mobile lagged so badly especially around midnight. I downloaded the app and it much easier to access the checkout than it failing to get there. Makes my shopping experience smoother. I can add my favorites on the add and keep track of them when new color come or whenever they’re on sale. Pixie full lengths and pjs are my favorite. I can locate what’s available locally and online at the same time. I like the local pick up option as well. Promotional codes always visible. Never hidden or feeling cheated. more
Package MIA Sep 12, 2021

By xdety

My order was never sent to me. It was marked in my account as delivered, so I called customer service to tell them my package was never received and they said they would process me a refund. I got an email a few days later saying my “return request” had been processed. I never returned anything because i didn’t receive anything, and old navy should have separate process for orders that are MIA never get delivered to customers. As it is now, I’m still not sure what happened to my package and the company is doing nothing to fix the problem, but is pretending as though I just didn’t like my purchase which is a lie. more

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Jul 23, 2022

By Brianna Howe

The update done on this app has made it really difficult to use. It will repeatedly prompt you to log in every few times you add something to your cart and every time you try and move aomrthing to "save for later". It has gotten so frustrating it has actually stopped me from purchasing on more than one occasion. more
Tired of app sign-in issues! Jun 8, 2022

By Catt624

I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done. more
Jul 4, 2022

By Nichole Torres

Horrible app! Allows me to make my selections, however the minute I try to check out, it gives an error message "Something Went Wrong". This happens every time. I've tried reinstalling, refreshing, etc...I'm done trying. You've lost so many of my sales, I do not live near an Old Navy, moving on to other online stores. more
Not so great Jan 1, 2021

By MissKitty69

I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card. My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app. more
Jul 20, 2022

By Heath Lundy

This app is terrible right now! It makes you re-login every 5 seconds, or at least every time you try to open a new product to look at. Can't browse without logging in. Seems like overkill. If it's going to make you log in so often, should at least be able to save your login information for streamlined process. more
Constantly Logging In Again Jan 16, 2022

By CJSchoch

This app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app. more
May 27, 2022

By Jessica Patrick

Updated app is useless. You can't even open it to pay your bill. Its opened 1x in past 2 months & only went as far as asking what store I was trying to manage my bill & wouldn't go any further. Other times it always says incorrect username or password even though I have it right in front of my face because I keep all my username & passwords wrote down in a specific notebook. I wouldn't doubt it's because they want you to pay late so they can get extra money for a late fees. I have to call to pay more
Major bug issues on the App. Jan 1, 2022

By nikita atkerson

Created an account and placed an order, exited the app, got back on day later to check shipping, tried to log into my account, it said my account didn’t exist and had no existing order, so basically the app lost it, I called customer support they found the order, so I mean, it’s whatever. It was delivered, just had no tracking and no History the order ever existed. Would also like to include that, everytime I open the app it instantly says “uh oh unable to connect please try to refresh” like it didn’t even try loading it just instantly says that when opening the app. Also, when logging in to my account, it takes 2 try’s every time, like that’s so inconvenient to enter my email and password TWICE just to check on an order. After the first attempt, it says “uh oh! We weren’t able to complete your request! Please try again” EVERY SINGLE TIME, but After the second attempt it works, of course lol, that’s literally annoying. I love shopping online for old navy but the app is so inconvenient. Would like to know who even rated this a 5 star. more
Jun 7, 2022

By Karly Meszaros

This app has always been clunky and annoying but I could handle logging in every time I used it. Now, I have to log in literally 10 times through the shopping process to even buy something? It's so annoying and makes me think twice and not even bother buying anything. Be like Target. It's 2022, you can leave me logged into the app all the time 🙄 more
Jul 16, 2022

By Hilary Maitlen

The app sometimes works, sometimes not. When it works, it's great! It's user friendly, shopping is easy and they often have good sales and offers. When it doesn't work, it's so frustrating that I'd rather not deal with it at all, I get the same error as other reviews when I try to check out. I feel like it's only been happening more recently, I don't recall being this frustrated before, but now it's basically every time I try to shop. more

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Great store but app need LOTS of work! Jul 1, 2018

By Sunshine1817171717

I’ve been shopping at ON for over 10 years now and I like the styles and deal they got but their app has major problems! It asks me to put in my address and phone number every single time I place an order even though I’m logged in to my account and use their credit card. It never seems to remember me. Such a time waster! Secondly, for the past several weeks every time I press the Place Order button it says that there’s been a misconnection and to call customer service to check if the order has been received. After it’s done that over 5 times on 5 different orders I just switched to their website instead of the app. Please fix this Old Navy! more
App Faster than website Dec 12, 2020

By Msjenita08

Much more easier and faster to access especially for major sale days. I found the website via mobile lagged so badly especially around midnight. I downloaded the app and it much easier to access the checkout than it failing to get there. Makes my shopping experience smoother. I can add my favorites on the add and keep track of them when new color come or whenever they’re on sale. Pixie full lengths and pjs are my favorite. I can locate what’s available locally and online at the same time. I like the local pick up option as well. Promotional codes always visible. Never hidden or feeling cheated. more
Package MIA Sep 12, 2021

By xdety

My order was never sent to me. It was marked in my account as delivered, so I called customer service to tell them my package was never received and they said they would process me a refund. I got an email a few days later saying my “return request” had been processed. I never returned anything because i didn’t receive anything, and old navy should have separate process for orders that are MIA never get delivered to customers. As it is now, I’m still not sure what happened to my package and the company is doing nothing to fix the problem, but is pretending as though I just didn’t like my purchase which is a lie. more
Great for all body types. Dec 7, 2017

By Jonn jonn

I love old navy. I’m very hard to shop for. I’m tall so it’s hard to find pants that fit in store but online I can always buy my size and if you wait for a sale you can really get a lot of good stuff you wouldn’t be able to get in store. Once you know you’re size and what fits work for you everything is a breeze. I’ve gained weight in the last year so having so many options of flex pants is a dream come true. The ones I bought last year when I was 240lbs still fit now that I’m almost 50lbs heavier. If you’re looking for low cost and good quality clothing for work or everyday I highly recommend shopping here. more
Thank You for Not Leaving Out Plus Size Women May 18, 2020

By Gatsbydaisy

Old Navy is the only women’s store that offers plus size clothing that is exciting and feminine. If you go on the standard women’s section of the website and see something you like, you will also find the same style, or very close to it in the plus size section of the website. Finally, a women’s store that figured out that using more material to make things in plus size is not just smart for Old Navy, but doesn’t leave out a large section of the population of women who want to look nice as well. more
Makes you log in... over and over! Feb 23, 2020

By Jmmcpastor

Unlike most other apps that allow you to stay logged in when toggling between tabs, or uses touch login, my app makes me log in over and over again every single session! I love the user friendliness overall, but this feature feels like a bug vs. a security feature meant to protect users, and impacts the app experience a lot! You should put it in the development queue and fix it! And at least, allow the user to save their user name so they don’t have to re-enter that every time too! more
The First Store I check when I need Anything Aug 12, 2019

By MrOldNavy_

Old Navy is my GO TO STORE. When I need clothes for work, I check Old Navy first. When I need clothes for Any Event, I go to Old Navy. I think what I love best about this store is that a large part of their clothes are plain (as in no logos). This is extremely useful for me in a lot of situations where I need to look good, but at the same time I want to be subtle, and having no logos does that. There’s never a time I go in store and walk out with nothing. I’m so grateful to have a clothing store I love so much, and I never break the bank when I shop there. Can’t Say Enough about Old Navy!! more
Easy to SHOP “Old Navy” in Old Navy App Nov 21, 2021

By GoodnonnieSB

I’m one of your “Silva Shoppers” that’s just a number I’m told! I find a lot of casual clothes in store & online. I also love to check out what’s happening at the GAP, my area no longer has a store so I shop it online. I’ll admit that it’s been a while since I’ve tried to shop GAP, but I’m 90% sure that I could select & shop there from the Old Navy App. I can’t for the life of me find out how to shop GAP, like I use to. I did download the GAP app, One card several stores should still be one Stop Shop. more
The best app for online shopping! Jul 11, 2022

By sarmarclar

Old navy is my absolute favorite store. They are constantly getting in new items, and it is great for a teaching wardrobe as well as everyday fits! The app has deals going on all the time! It is so helpful to have exclusive discounts through the app that’s not always in store. The app makes it so easy to buy from home. I thought I would hate buying online since I can’t try it on, but the old navy app allows for quick returns in store and through mail! more
Great but can be better Jun 14, 2019

By Fk.1022

I really like the idea of shopping a and paying for my shopping( credit card) all in the same place. But i would appreciate having store inventory available. I mean i would like to know exactly what items are present in my nearest store.. for example sale items, clearance etc. so i can shop knowing i am not missing out on anything by not heading to the store. And the prices are different too by the way from app to store. I mean that policy should be changed. Nothing to do with the app. The app works really well. more

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I love Old Navy Apr 1, 2022

By DYSt.C

But… they need to change how they do business with the super cash, your clients come and shop to earn that wonderful discount only to find they can’t use them when they want on the items they want. Also, I do wish you could add a guide to the reviews section that has measurements added for the clients to add. Really, some shoppers have never learned how to leave informative reviews to help others shop. Height, weight, inseam, waist, breast, these measurements matter, giving body measurements helps others to know if the item will fit them. Saying, fits true to size is only saying it fits true to your size. We can have the same measurements but our proportions may be different. Or better yet, update your sizing guide with the correct measurements of each garment sold instead of a guide that is basic for everything because not every small, medium or large is the same in your products. Although I am thankful for the choice of regular, petite and tall. And why is everything made so boxy and big, you have cute stuff, but, for us girls who like to look cuter, most of the products are matronly or for larger women. With that said, I have all the matronly dresses, I just sized down and will take in where needed. All in all, I love Old Navy😁 more
Long Tall Sally Mar 26, 2021

By H😝neycomb

I like the app in general. It’s one of the best I used. I realized after placing an order the other day that I forgot to apply my rewards points. It would be helpful if it asked if you wanted to use rewards points upon order completion. And then when I tried to cancel the order and place it again w rewards points I couldn’t figure out how to do that. That could be user error but it could also be easier to do so I didn’t have to call customer service to do it. The customer service rep was very helpful. I was frustrated to have to read off all the serial numbers for my rewards points. I felt like the customer service rep should’ve had access to my rewards points certificate numbers. But I love Old Navy and that they carry “Tall” sizes for us long legged girls!! more
App is so-so/old navy cash is the best Dec 23, 2021

By kikikelly

I have mixed feelings about old navy. They do offer lots of options and many sizes including tall, which is great. But the pricing can be a little over and above what it should be when not discounted or when considered a “hot buy” or whatever they call the special pricing not eligible for further discounts. The app itself is pretty buggy so I understand the frustration. But I love the super cash. Not sure why everyone hates on it. $10 off of $25 is 40% off which is pretty great. And to anyone that prefers kohl’s cash, just try returning something that you earned kohl’s cash with. Good luck figuring out why you only got back $8 for $28 jeans! The creative arithmetic always lands in the stores favor and not the customer. more
Love App, Hate credit card Jan 16, 2022

By tsalazar73

Love the app for the most part. A lot of times Old Navy is out of my size so it’s very disappointing. Will never use my Old Navy card again. If you are late on your payment by 1 day, they charge $40 late charge. Reached out to customer service to waive the late fee as a one-time courtesy (which they did cause I’m never late on my payments) but they still charged me $2.01 on the interest of the late charge. It’s the principle that I had to pay $2.01 on a late fee that was waived so I will NEVER use the Old Navy credit card again!! It was very frustrating and I won’t support a company by using their credit card for stupid practices like this! more
Easy to use app Feb 25, 2021

By pandora customer tm

Easy to navigate and use- But would like it easier for finding where to enter promo codes and easier for entering (maybe add scanner) so we don’t have to type it. Also, wasn’t obvious where to change shipping options (to free shipping. ) Also, the free shipping of $50 should have automatically been put in once checkout is at $50, which it isn’t , and it’s not until the end where you have to edit it and personally select it, seems like a sneaky way to get that last few dollars in for shipping if someone wasn’t paying attention and assumed the free shipping was automatically selected upon checkout being at $50. more
Love this app! Dec 30, 2020

By Ashtyn King

This app has helped me so much when coming to shopping. For instance, i looked on so many apps and websites for the perfect bathing suit. No luck until i found old navy. I never knew the ye had an app until i got a gift card for it in a pandemic 😷. So i found the perfect bathing suit and i am so grateful! But... I find myself going BACK to the shopping bag finding my items are gone that i picked out the day before or even minutes before! Then i went back to to e item and it was sold out in my size. Please fix this issue because i was excited to get the swimming suit and now i can’t because of the shopping back incident. But besides that i love the app. more
Great App but deceiving prices Feb 6, 2020

By hiphopananoumys

Love shopping online through this app. But beware, during a sale, online will have huge mark ups on items to make it seem like a “better deal”. I’ve gone in store and have been told this is what they do. I’ve even spoken to managers over the phone about this and their “super cash” savings scam. You’re required to spend a certain amount to even use the money they reward you with for spending so much already. So if you really want to make sure you are getting the best deal when they do have “sales”, go in store and compare prices by using the search bar to scan Bar codes. I’ve saved hundreds- thousands of dollars. Just a tip from a fellow Navyist. more
Not bad May 5, 2019

By Pykachu10

Getting a bunch of great discounts on this app that aren’t available in stores is pretty nice however, there are a couple of annoying things about this app that make it so 2006... One is, I swear this app asks me to login more than my banking app. It feels like I need to login every time I switch tabs. Honestly, it should always have me logged in after I create an account and maybe just verify if my account is still active in the background or something. This app was built as if we don’t lock or phones or something. Secondly, I’ve ordered a ton though this, what is with the 2 week shipping on every order I make (3 orders so far), how is this even a thing anymore? Yikes more
App need some chnages but store is awesome Jul 24, 2019

By bonjuou1

I had been using old navy for quite a sometime and i am very happy with the styles, quality and selections available. However i am finding old navy app not user friendly these days. I have to enter my login information everytime i need to check out and have to add my phone number and address every time though my old navy credit card info is saved there. Also, coupon codes are mot saved automatically. On a different note, apps like macy and kohls provide me that flexibility and its easy to use them. Please fix these issues in the app to make it more user friendly more
Update requires new password? Oct 23, 2017

By EmCeeMttM

I believe there was a change to the overall old navy system. I updated the app and could no longer sign in. I attempted to reset my password and then realized they changed the requirements for the password. It would've been nice if they made that clear. But whatever. Love the app. The mobile site never works properly and freezes. Plus the app saves my cart for extended period of times. Like if I earn super cash, I'll add something to my cart that I want to buy when I go to redeem the super cash and it stays there until I delete it or buy it. It works great for me! more

See all 4 reviews

Where did the model size selector go? May 7, 2022

By bloombby

I agree with everyone else about all the issues with logging in, getting logged out, face recognition turning off again and again… the app resetting or refreshing too frequently, losing your place, etc. But I mostly came here to ask where the feature went when browsing or searching where you could pick the model size you wanted to see (I think it was S, L, or XL). That feature is pretty much the whole reason I’ve shopping with Old Navy recently. It makes them stand out among other brands! I still appreciate the size diversity in models (can always have more diversity though…) but now I’m stuck looking at page after page of skinny ladies, and it makes it so I have no interest in clicking on any of the items and potentially purchasing them. It’s a huge shopping turn off for me! If the feature is still there and I just can’t find it anymore… that is also a problem. It needs to be there AND be easily accessible. more
Love the clothes but SO HARD to buy!! Dec 8, 2017

By Kellymarie0486

Im a new old navy CC holder, 3 months approx. I’m a busy working 31 year old toddler Mom. I don’t have a lot of time to go out shopping so I like to order Christmas online on my lunch break. Every other time I go to log in it makes me change my password. Every time you change your password it tells you for your convenience we’ve erased all your credit card information... I know for a fact my password is correct. I even screen shot what I changed it to and made sure I re-entered correctly and it still told me it was wrong! How annoying to re-type all of your credit card and billing info each time you want to buy something! I don’t bring every single one of my credit cards to work with me so this time I could not check out. I’ve never had so many problems trying to buy online ever except with this site and app. I cannot stand how much work this is to try to give old navy my money so I’m considering canceling my card and giving up on them altogether at this point. more
Apr 25, 2022

By Elisabeth Hershkowitz

Have found some great deals over the years. Sometimes it's a case of you get what you pay for especially in the T-Shirt departments. All in all I am satisfied. My one issue is working the checkout process when there is Coupon Cash involved. Had to call Customer Service twice, because their system was acting up. They had sent me an email that I had a nice amount of Coupon Cash accumulated which I could use on anything. It was not an easy task to be able to apply this coupon cash. more
App has issues Jun 19, 2022

By RuthWriter

First I was having the same problem others were reporting — it wouldn’t let me stay signed in, kept signing me out, would ask if I wanted to enable Touch ID and then wouldn’t give a prompt for it, etc. I updated the app and that issue seems to have been resolved for the time being. Now I keep trying to checkout and keep getting a “something went wrong” page, no matter how many times I refresh it. I gave it a few hours, came back, and it was the same thing. Also my “bag” (aka cart) is emptied every time I leave the app. All my items waiting in the bag either get deleted or moved to saved items. Finally had enough and tried to complete my purchase through browser on my phone and though I signed in, it again told me my bag was empty. I gave up. more
Search, sign in and tracking need work Oct 19, 2018

By Flurr Ball

When I search I can filter to “women” and something like “jeans” but then I see regular, maternity, and plus. I would like to choose which one to see. Those are 3 very different lines and they should be filter-able. I can filter by size but then I will miss out on seeing items that are currently out of stock in my size, which happens often. I do not want to sign in every single time that I make a purchase or especially to just look at or track an order. It’s a hassle. Speaking of tracking, it’s awkward to have order tracking and order details on two separate pages. Worse, clicking on the tracking number only copies the number. I don’t want to leave the app to track an order. It should be in the app. more
Glitching currently which is super annoying! Jul 14, 2021

By Kee1988

I’ve loved this app for a while but there are two issues: -the app has been glitching a lot despite updating it. When I search something such as baby clothes and I am scrolling down to look at all the items, it will glitch and move me to another spot but also remove items which I can view and cuts the inventory down big time. So annoying. - you can’t write review on the app. I love to give feedback and read feedback as well! Also it is likely that people who have the app are frequent Old Navy shoppers like myself so it would make sense to let us write reviews in the app ourselves. I’m hoping the developers will read this and make improvements! more
No order history in app?????????????????? May 17, 2022

By jacandzo

I like how all four stores can be used in one app, however when I place orders through the app or online, app doesn’t save my order history. The only thing I see is two old orders I placed several years ago..none of my recents show up at all unless I log into the website. So why even have an order history option in the app if it serves no purpose. I don’t care about my orders from 2-3 years ago..but even with that it’s not all the orders I’ve made in that past 2-3 years I’d say have at least 25-30 not 2. It annoys me because I can’t check my order status and it’s so inconvenient to have to log into the website when I do! PLEASE FIX THAT! more
Um ok what? Nov 16, 2017

By VamperRose

I love Old Navy. My entire wardrobe is Old Navy. The app though, I don’t know but it’s not helpful. I am me, a woman so any button I hit with a generic prompt like SALE sends me to women, ok. But then I look and see if I can choose male, and I can but not from there or any prompt, only the shop by department. Then I don’t see the sale stuff, and the first category is alternative sizes or something. So if I am not a man and have a signed in account as a woman, I am not supposed to easily by men’s clothes? I find this incredibly deterring. If I am not at home with my laptop I cannot easily purchase gifts through the app only stuff for me and that really doesn’t help me at almost Christmas season and looking to spend a bunch of money easily is prob what the earner,Old Navy, wants? more
Great with glitches. Jun 17, 2018

By eilatansenoj

While I do love the ease of not having to go into the store and shop via app, there are a few glitches or things that are lacking that I would prefer to have. 1) my favorites are never saved. So every time I close the app, I loose whatever I liked. 2) there is no option to write reviews on the app. You usually get an email, which takes you to a webpage, where you have to manually sign in, in order to write a review. 3) I get the security of having to sign in every time you place an order, but it goes back to the favorites thing. I would like for the app to save who I am and then ask for my fingerprint when I want to place an order 4) sometimes when you’re browsing, the same items pop up two or three times in the same sequences Lastly...5) I can leave consumer feedback through the app about the app. It won’t allow me to or I would be writing all this in the “suggest updates” section. However, I do love Old Navy and will continue to buy things using the app. There are just several things that need to be adjusted for the perfect app experience more
Log In Hassle Dec 10, 2020

By blue_sally

I have had the app for years now but the past couple of months it’s been struggling. Every time it is open it request to register/log in. Even if it was open 10mins ago it request this and does not allow Touch ID even though it was set up the previous log in. Then once you do log in it gives the tutorial of the cart... It does not recognize this is not the first time using/opening app. It’s become a hassle and just end up closing the app and wait to get to a computer but that doesn’t always happen so I end up not shopping here. Not sure if other experience this but unfortunate since I love the brand. more

See all 3 reviews

Jul 23, 2022

By Brianna Howe

The update done on this app has made it really difficult to use. It will repeatedly prompt you to log in every few times you add something to your cart and every time you try and move aomrthing to "save for later". It has gotten so frustrating it has actually stopped me from purchasing on more than one occasion. more
Not so great Jan 1, 2021

By MissKitty69

I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card. My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app. more
Major bug issues on the App. Jan 1, 2022

By nikita atkerson

Created an account and placed an order, exited the app, got back on day later to check shipping, tried to log into my account, it said my account didn’t exist and had no existing order, so basically the app lost it, I called customer support they found the order, so I mean, it’s whatever. It was delivered, just had no tracking and no History the order ever existed. Would also like to include that, everytime I open the app it instantly says “uh oh unable to connect please try to refresh” like it didn’t even try loading it just instantly says that when opening the app. Also, when logging in to my account, it takes 2 try’s every time, like that’s so inconvenient to enter my email and password TWICE just to check on an order. After the first attempt, it says “uh oh! We weren’t able to complete your request! Please try again” EVERY SINGLE TIME, but After the second attempt it works, of course lol, that’s literally annoying. I love shopping online for old navy but the app is so inconvenient. Would like to know who even rated this a 5 star. more
Jul 16, 2022

By Hilary Maitlen

The app sometimes works, sometimes not. When it works, it's great! It's user friendly, shopping is easy and they often have good sales and offers. When it doesn't work, it's so frustrating that I'd rather not deal with it at all, I get the same error as other reviews when I try to check out. I feel like it's only been happening more recently, I don't recall being this frustrated before, but now it's basically every time I try to shop. more
Jul 25, 2022

By Candace Monroe

Downloading and shopping on the app was easy. However, I have been trying to checkout for two errors and keep getting a message saying that something went wrong. This is extremely frustrating because I had super cash that I needed to use by today, but it's not letting me. So I'll have to shop somewhere else. more
Jul 10, 2022

By Terin Thomas

Terrible app. You have to keep logging in over and over. Sometimes it won't open and just has the loading circle forever. If you are shopping and check your cart, you can't just arrow back to where you left off. It starts you over at the top of the category. It's infuriating to use this app. If it wasn't such a crummy app I would buy a lot more stuff, but I get so irritated and give up. more
Eternally glitchy May 22, 2021

By ohmegan

I love Old Navy, but this app is terrible. For as long as I’ve had it, it constantly has some bug or another. Updates are infrequent and with each version that is supposed to resolve one issue, another glitch is created. First, it never remembers my login information; even with TouchID enabled, I have to type in my login, and it doesn’t do the Keychain autofill/suggest either. And then after entering my credentials, it insists on showing me how to use the app - like a tap-through tour. The second most frustrating issue is related to browsing items. In the search results page, at some point in scrollling (typically toward the bottom of the page), it’s like the page refreshes and suddenly returns only 2-5 results, resetting my search and location on the page. I also wish there were more specific filter options, like by materials or inseam style or length. I won’t be continuing to shop at Old Navy via this app, but hey- maybe that means I’ll stop giving them all my money! more
App is annoying Jul 5, 2022

By MelRBelle

Anytime I navigate away from the app, even for a second, it takes me back home, making me have to start my search all over again! That is annoying! Please change that. Maybe if I’m away for more than 10 min it can time out but if I need to respond to a text or do anything else I shouldn’t have to be forced to start over again from the home page! Also when searching for “womens dresses” I am unable to filter the results by size or anything else and I have to figure out what is available. That is super annoying as well. Also, don’t show the item If it’s out of stock! Take it down. Nothing worse than spending 15 min browsing only to not have anything in my cart because either it’s out of stock or my size isn’t available. Big reason why I don’t shop online with old navy. It’s too much trouble for basic clothing I can order from Macys or JCPenney where their apps are more thoughtful and efficient. more
May 5, 2022

By Nina Dofflemyer

Looks great, lacks functionality. The app doesn't stay logged in, doesn't save my password. The fingerprint login was great and worked for about a week, then disappeared. Search bar sometimes times out or says there's nothing available. I would really like the app to be more smooth so that I can add items to my cart as I think of them (3 kids to clothe). Sometimes I opt to shop Target kid clothes instead because their app is so much more reliable. Help me love this app as much as the clothes!! more
So glitchy you may as well use the website Feb 28, 2022

By Jlscharp

I want to like this app because i like old navy so much….but it’s so frustrating! It’s constantly refreshing and than bonks and crashes. It always says “oops something went wrong” and says to refresh but you just keep getting that message after trying to load any page. It also doesn’t scroll properly to the next page backs up to where you already browsed. Lastly it doesn’t allow you to add the rewards to your checkout here. You have to go to the actual website to check out and than if you want to use the app you can go back there and thankfully the rewards stay in the cart from when you added them on the website. Honestly I think I would just rather use the website for shopping at old navy. At least it doesn’t crash constantly and you can add cc rewards there without issue. No sense having this app. No sense at all. more

See all 2 reviews

Tired of app sign-in issues! Jun 8, 2022

By Catt624

I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done. more
Jul 4, 2022

By Nichole Torres

Horrible app! Allows me to make my selections, however the minute I try to check out, it gives an error message "Something Went Wrong". This happens every time. I've tried reinstalling, refreshing, etc...I'm done trying. You've lost so many of my sales, I do not live near an Old Navy, moving on to other online stores. more
Jul 20, 2022

By Heath Lundy

This app is terrible right now! It makes you re-login every 5 seconds, or at least every time you try to open a new product to look at. Can't browse without logging in. Seems like overkill. If it's going to make you log in so often, should at least be able to save your login information for streamlined process. more
Constantly Logging In Again Jan 16, 2022

By CJSchoch

This app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app. more
May 27, 2022

By Jessica Patrick

Updated app is useless. You can't even open it to pay your bill. Its opened 1x in past 2 months & only went as far as asking what store I was trying to manage my bill & wouldn't go any further. Other times it always says incorrect username or password even though I have it right in front of my face because I keep all my username & passwords wrote down in a specific notebook. I wouldn't doubt it's because they want you to pay late so they can get extra money for a late fees. I have to call to pay more
Jun 7, 2022

By Karly Meszaros

This app has always been clunky and annoying but I could handle logging in every time I used it. Now, I have to log in literally 10 times through the shopping process to even buy something? It's so annoying and makes me think twice and not even bother buying anything. Be like Target. It's 2022, you can leave me logged into the app all the time 🙄 more
Barclays Credit Card association Jul 9, 2022

By usernamekc94

DO NOT, I repeat, DO NOT GET AN OLD NAVY CREDIT CARD. They’re no longer with Synchrony. Barclay will not wave anything as a one time courtesy. I paid my account off and they’re still charging me. I called to get it waved and they still will not remove it and said I HAVE to pay it. I did not have this issue with Citi Bank when paying off my other credit card. They’ll express that they “listen” to customers but Barclays is one of the worst banking systems that I’ve been through. I will not use this account any longer while they’re with Barclays. They will not get more money out of me. I don’t appreciate being lied to when they express they “take care” of customer’s needs. Yet here we are. I asked to speak to a Supervisor and I did not get transferred instead was told why I need to pay the amount. I don’t appreciate Barclays service and to avoid problems, pay with a different credit card to get rewards. I’m truly disappointed with the banking system Old Navy chose to go with because I spend hundred of dollars every single year and never had an issue with Synchrony. more
Worthless Jan 21, 2022

By allieo54

I seriously give up on this app. I’ve given it so many chances and it never improves. The Face ID option never works. I will open my phone using Face ID and be in the exact same position and it says my face is not recognized. Then, when I finally log into the app, I always get error messages. Either something can’t load and I have to refresh, or the app is unavailable at that time. Every time I navigate to a new screen, I get a new error message. The app will reload while I’m scrolling through items so I lose my place. Half of the items I click on say “sorry, this item is sold out.” My favorite is that they’ll run a “sale,” but will mark the majority of their items as new or best sellers so they don’t qualify. Sorry, your clothes are not worth $50. Finally, nothing is ever in stock for buy online and pick up in store. Yet, when I go into the store they have plenty of the items in my size they claim were not available. Clearly they do this so you can’t get the online sale prices they offer when you choose pickup. The only good thing is the rewards system. more
Jun 11, 2022

By Rachel Nugent

Serious loading issues. I literally cannot get anything to load besides the page to select men's/women's etc. The app gets worse every time I open it, prior, the app forced me to log in 5 times in 10 minutes, and would prevent me from even looking at an item if it was out of stock at the moment. Additionally, Old Navy's decision to pull plus sizes out of their stores is a huge disappointment. At this rate I won't bother trying to shop with them at all. more
May 16, 2022

By Keri W.

I love Old Navy and order here often. The last week plus, it will not let me view products or add to cart! This bug is sending me to the log in screen every time I try to view or add to cart. When I log in, it returns me to the home page. Then, when I try to view the product, it sends me back to the login page once more. I would have purchased orders in the past week if I could! You are losing money! Please fix so I can order what I want!!! more

See all 1 reviews

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Ratings & Reviews

Filter Reviews

Where did the model size selector go? May 7, 2022

Love the clothes but SO HARD to buy!! Dec 8, 2017

Apr 25, 2022

I love Old Navy Apr 1, 2022

Long Tall Sally Mar 26, 2021

Great store but app need LOTS of work! Jul 1, 2018

App has issues Jun 19, 2022

App is so-so/old navy cash is the best Dec 23, 2021

App Faster than website Dec 12, 2020

Package MIA Sep 12, 2021

Where did the model size selector go? May 7, 2022

Love the clothes but SO HARD to buy!! Dec 8, 2017