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NYC Ferry by Hornblower

NYC Ferry by Hornblower

Hornblower Cruises & Events

The NYC Ferry App offers Mobile ticketing and Scan & Go boarding.

4.8 Ratings 11K+ Reviews 100K+ Downloads
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About NYC Ferry by Hornblower

The NYC Ferry App offers Mobile ticketing and Scan & Go boarding.
see more about NYC Ferry by Hornblower

Ratings & Reviews

4.8
10.7K+ Ratings
  1. 5
    89+%
  2. 4
    7+%
  3. 3
    1+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Jan 5, 2021

    By Ayal Adamit
    Layout and User interface is great, but the schedules are not accurate, so i cannot really on the app for planning a trip. I have to walk all the way to the schedule monitor on the dock just to see the times of arrival.
  • Feb 10, 2021

    By Todd Schultz
    The app should automatically bump screen brightness to 100% when displaying tickets to help speed scanning at the gate.
  • Dec 16, 2020

    By patricia Newman
    The ferry is the best mode of transportation in our nycget out and ride it and live our waterways that connect us better than any highways !!! Enjoy nyc ferry routes to all the fun places we can still try to enjoy Take a ride during holidays😉🌲🧜‍♀️
    more
  • Jan 7, 2021

    By Dona Bugov
    Easy to use. Don 't activate tickets too soon cause they might not have always enough seats for everyone waiting especially during COVID
  • Jan 8, 2021

    By Jamie Perry
    could have a simpler schedule system but otherwise very easy to use and helpful!
  • Feb 2, 2021

    By Jay Dlouhy
    "Buy Tickets" tab frequently fails to load. The entire purpose of this app is to facilitate purchases of tickets yet makes it even more difficult to do so...
  • Worst user interface in the whole App Store Nov 1, 2020

    By Ken NYC
    The behind-the-scenes functionality of the app is fine, mostly. But the user interface/experience is probably the worst in the entire App Store. It’s pretty clear that nobody programming this thing has ever tried to use it in real life. It should be used in UI/UX courses as an example of how to do everything wrong. Just mind-blowingly incompetent. Please, just fire the entire UI/UX team and hire someone else — anyone else. Here’s just one example of the hundreds of failures: suppose you have one ticket already bought, but you want to buy another so that two of you can board the ferry. You can’t. Literally everything is like that in this app. Ask yourself: “What is the obvious, most helpful way to implement some particular feature?” And you can be sure they did it some terrible other way.
    more
  • Old app was great, new one is terrible Jul 31, 2020

    By JoelH77
    The old app was simple and easy to use. The main issue with the new one is that it takes way too many clicks to get to the use ticket section, not ideal when you want to quickly load a ticket when in the queue and about to board. It also does things like remember the last number of tickets you bought and so you have to unset that if you bought multiple tickets last time otherwise you end up over purchasing.
    more
  • Jan 21, 2021

    By Dimitri Galdava
    Never ever the right time!!!! It says 5 minutes to departure and it's already left!!!! If you aint there they'll leave even though schedule says departures in 5 minutes!!!!! Even a 2 minutes are very important!!!!
  • Battery Draining Jul 17, 2020

    By xFrap
    This app absolutely destroys my battery. After installing this app my battery would drain completely in about 2 hours. This happened consistently for about a week. After removing, it is back to normal. Until this is fixed I don’t recommend using the app. The app itself is useful. I like the integration with Apple Pay to purchase tickets. Also nice to view the schedule at a particular departure point.
    more

No reviews available

  • Dec 16, 2020

    By patricia Newman
    The ferry is the best mode of transportation in our nycget out and ride it and live our waterways that connect us better than any highways !!! Enjoy nyc ferry routes to all the fun places we can still try to enjoy Take a ride during holidays😉🌲🧜‍♀️
    more
  • Jan 7, 2021

    By Dona Bugov
    Easy to use. Don 't activate tickets too soon cause they might not have always enough seats for everyone waiting especially during COVID
  • Jan 8, 2021

    By Jamie Perry
    could have a simpler schedule system but otherwise very easy to use and helpful!
  • Great app Jun 5, 2020

    By Sultannyc
    Takes me couple seconds to get tickets. Super fast and easy once set up. Only if everything worked this well.
  • Sep 24, 2020

    By Alison Hemans
    The app works great, and I enjoy the ferry rides all around the city. They no longer have concessions because of COVID-19 i believe, I hope that can return soon. Some ferries offer more seats than other , some have tables, they have a bathroom, theres the option of sitting on the upper deck outside or lower deck inside. It only costs $2.75 one way same price as a metro card and $1.00 extra for a bike. I enjoy riding the ferry more than the subway!
    more
  • High bandwidth use Aug 29, 2020

    By Luisf765
    Overall, a pretty good app. Simple, intuitive functionality, and nice looks. However, it used 20MB of my cell data for just buying a ticket, and displaying it twice. That’s excessive. Please reduce cell data use. Not all of us have unlimited plans.
    more
  • Hot app May 2, 2020

    By da New Yorker8
    I really like that I can see my previous activations and can check the schedule for next days. I do think big brother wants my data as soon as I open the app but who cares. As long as you helping us out
  • Only one glitch Jun 29, 2020

    By AllieBeSure
    The where are you going feature could use some improvement as it seems to m not take the existence of the Brooklyn Navy Yard station into account. Other than that, great app.
  • App is great. But mask wearing enforcement-ZERO Jul 9, 2020

    By appqueen
    App is easy to use, quick and I like using it. The interface is simple and clean. Before you can activate a ticket , a message about masks being required pops up. However the rule is never enforced while on board. The top deck is filled with selfish idiots who take off their chin masks immediately. I know the crew and staff are not cops, but if the app has a message on it, why can’t the same message be announced at each stop and followed up on the actual ferry?
    more
  • A bit wonky Sep 21, 2020

    By Tobyboots
    When having to transfer, trip info is not very clear. And allowing only 90 minutes for a transfer can be problematic.
  • Jan 5, 2021

    By Ayal Adamit
    Layout and User interface is great, but the schedules are not accurate, so i cannot really on the app for planning a trip. I have to walk all the way to the schedule monitor on the dock just to see the times of arrival.
  • Feb 10, 2021

    By Todd Schultz
    The app should automatically bump screen brightness to 100% when displaying tickets to help speed scanning at the gate.
  • Sep 18, 2020

    By Raihan Hoque
    The map needs work for stations. Doesn't have directions method other than walking. Map doesnt zoom in to closer look.
  • Sep 19, 2020

    By Terri Grosso
    I find navigating the app to be non-intuitive. But I eventually figure out what I want
  • Battery Draining Jul 17, 2020

    By xFrap
    This app absolutely destroys my battery. After installing this app my battery would drain completely in about 2 hours. This happened consistently for about a week. After removing, it is back to normal. Until this is fixed I don’t recommend using the app. The app itself is useful. I like the integration with Apple Pay to purchase tickets. Also nice to view the schedule at a particular departure point.
    more
  • No need to sign in Nov 8, 2020

    By Drkaylene
    I suppose I’m in the minority given the otherwise high rating for this app, but there’s absolutely no need to gate functionality here behind a sign in. I just wanted the schedule, not a frustrating 5 stage sign-in and verification process. I completely understand the need for an account should I then choose to purchase a ticket, but this is not helpful or enjoyable if I just want information.
    more
  • Sep 6, 2020

    By Kevin Jason
    When I click on "Where you going" I get itinerary that doesn't make sense at all. So if I need to go to Red Hook, from Bay ridge, it shows Sunset Park as a final destination. The whole itinerary is like that from Where You Going. Fix it.
    more
  • Feb 2, 2021

    By Jay Dlouhy
    "Buy Tickets" tab frequently fails to load. The entire purpose of this app is to facilitate purchases of tickets yet makes it even more difficult to do so...
  • Worst user interface in the whole App Store Nov 1, 2020

    By Ken NYC
    The behind-the-scenes functionality of the app is fine, mostly. But the user interface/experience is probably the worst in the entire App Store. It’s pretty clear that nobody programming this thing has ever tried to use it in real life. It should be used in UI/UX courses as an example of how to do everything wrong. Just mind-blowingly incompetent. Please, just fire the entire UI/UX team and hire someone else — anyone else. Here’s just one example of the hundreds of failures: suppose you have one ticket already bought, but you want to buy another so that two of you can board the ferry. You can’t. Literally everything is like that in this app. Ask yourself: “What is the obvious, most helpful way to implement some particular feature?” And you can be sure they did it some terrible other way.
    more
  • Old app was great, new one is terrible Jul 31, 2020

    By JoelH77
    The old app was simple and easy to use. The main issue with the new one is that it takes way too many clicks to get to the use ticket section, not ideal when you want to quickly load a ticket when in the queue and about to board. It also does things like remember the last number of tickets you bought and so you have to unset that if you bought multiple tickets last time otherwise you end up over purchasing.
    more
  • Jan 21, 2021

    By Dimitri Galdava
    Never ever the right time!!!! It says 5 minutes to departure and it's already left!!!! If you aint there they'll leave even though schedule says departures in 5 minutes!!!!! Even a 2 minutes are very important!!!!
  • Update is a major downgrade Apr 26, 2020

    By Yenrav
    The latest update removed all of my existing information. I had to set up a new account and re-enter everything. I have no way of accessing account history - thank goodness I didn’t have any unused tickets stored! Functionality has diminished as well. There’s no point in using this now - just buy a ticket at the pier and don’t run the risk of another update deleting your prepaid tickets.
    more

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