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Noom: Health & Weight

Noom: Health & Weight

Noom Inc.

A personalized plan that uses psychology and small goals to lose weight for good

4.6 Ratings 565K+ Reviews 10M+ Downloads

About Noom: Health & Weight

A personalized plan that uses psychology and small goals to lose weight for good
see more about Noom: Health & Weight

Ratings & Reviews

4.6
564.7K+ Ratings
  1. 5
    76%
  2. 4
    13%
  3. 3
    4%
  4. 2
    2%
  5. 1
    5%
  • NOOM has changed my life Oct 7, 2019

    By KLoBella
    I was skeptical to start a program like NOOM because of the price and because I didn’t know if it would work for me. I have struggled with weight for most of my adult life and it has not been easy for me to lose weight. I am entering week nine in the NOOM program and have lost 12 pounds! While this may not seem like much, it is weight that I have not been able to lose on my own. I am a registered nurse and I feel that a slower, steady weight loss is a healthier way to go. I have seen many others in my life lose and then gain right back. The program has been so helpful in many ways. I like the fact that there’s really nothing that you can’t eat in the program, but more like how much you eat of it. The program breaks down for you the three levels of food and how much you should be eating in each of those categories. It has been more of a lifestyle change and making you aware of what you were actually eating. I really love the program. I think that it is really great to have a coach and a support team to reach out to 24 hours a day, and to also have recipes recommended by the program. I invited a friend to join the program as well and she really enjoyed it but she ended with her trial due to the pricing for her. I have a ways to go to meet my goal, but I am off to a great start thanks to NOOM! So I give this program five stars, but if it were just slightly less expensive, more people could benefit from it.
    more
  • Oct 18, 2020

    By Deb Gannon
    App is generally okay. Really unhappy that under the do more sektion you've disabled the start workout feature. I don't own a Fitbit or anything like that and I was able to keep track of my distance and calorie count with that now I'm not. Also the app as far as being used on an Android is really disappointing a lot of the features that you can get on the Apple are not available for Android.
    more
  • Closest thing to being hypnotized! Jul 31, 2020

    By DawnCrawford
    I used to always joke and say that if I could find someone to hypnotize me to make me hate pizza I would be just fine...... Noom pretty much did just that (without the hypnosis- haha). The tips and ideas were small, easy to maintain, and really made sense. Losing weight wasn’t for a group or other people- it basically just taught me little things that help me keep on track and made losing weight simple-more of a lifestyle and not something I “had” to do. I have felt for too long this pressure of having to please others and it always threw me into a down slide. It’s not for others...it’s for me! It explained why I hit a plateau. It explained when and why I feel hungry and the science behind it. It wasn’t overwhelming- it actually made sense and made me look forward to the 10 minutes or so a day I had to read my info. I finished my subscription about two months ago. After, I chose to stop the live Noom updates and just keep the free version. I love that this app pushes you to do that and not “live on a diet”. I have managed to maintain my weight and find it has turned into just my way of life and not something I just finished… I didn’t run back to everything that I used to overeat because this app taught me that I should make it a point to eat special treats. This app just taught me how to do it so that I’m not going overboard constantly. I owe my new midlife body and mindset to Noom!
    more
  • Remarkable Success Jan 24, 2020

    By veteran banker
    I just finished my one year subscription with Noom and it was the best money I ever spent! I started last Jan at 215lbs. I saw the commercial on TV, New Years Eve and thought the app looked colorful and fun like a game. I thought it would be entertaining enough to keep my interest, but it was so much more. I learned about all the eating mistakes I was making. I learned what to eat, what to limit, what to increase. Because of my immediate success during the trial, I decided to pay for the subscription. I just wanted to get under 200lbs and be in less pain! Noom helped me work through so many of my life issues where I was stuck! I hit my goal and kept going. I felt like the pace was perfect. The lessons were really motivating, and the group was safe and encouraging. I hit 162.5 in October. Because of Noom I challenged myself to create a more balanced lifestyle. I started walking, then running, and finished 2 5K’s. I’m now Snowshoeing several times a week and have signed up for 5 - 5K’s in 2020. My work has improved so much, I’ve received several raises and so much encouragement. All my coworkers are inspired as well as many friends who have joined Noom too! I’ve managed to keep the weight off even through the holidays and now in Winter. Noom really works, especially if you have some supportive encouraging friends to walk and share with. If you do this, and stay really honest with yourself, it works, no excuses!
    more
  • Oct 14, 2020

    By L B
    I like the content of the app and think it is a good program. However, it doesn't seem like the content is proofread; I find at least one typo a day. Also the food tracker is not great. When scanning barcodes, many times the info doesn't match the label or foods from chain restaurants don't match the restaurant nutrition info. I like the program and content, and the focus on changing your thinking is very good. I reccomend the program, but the app itself needs work.
    more
  • Oct 19, 2020

    By SHAWN ROGERS
    Most recently, in their myriad of continuing problems since its Inception, has been the inability to track with the GPS. The long awaited update now is taking away the ability to "start workout" and track where you are going. I guess since they were unable to figure out the GPS problem, they just removed the ability to track your exercise. A poor program has now gone to worthless.
    more
  • Oct 18, 2020

    By RFam NABJ
    Five stars for the program but I'm angry about the app. The food database is broken. I had so much progress, now it doesn't recognize or pull up things that it used to, and not just what I added. It says to wait until the database is downloaded, but there is no indication that it is downloaded or instructions to help. I am glad it waited 4 months to break, because I probably would have quit if it happened early on. I'm hesitant to uninstall/reinstall because I don't want to lose other progress.
    more
  • Oct 17, 2020

    By Lee Hunter Jr
    This used to be an awesome app. Not sure what happened but the food search database can't locate any of the foods or products I used to enquire on regularly and the barcode scanner doesn't work well at all. I have not been able to scan a single thing in, even from well known products and brands. Seriously disappointed in this now, especially having just renewed my overly expensive subscription.
    more
  • Oct 19, 2020

    By Annette Crawford
    Edit: I have been in contact with support and they have not been able to resolve this issue, nor explain why it occurred. They claim the goal specialist can fix it, and the goal specialist told me to contact support. I've cleared app cache and reinstalled twice, and still no fix. Noom is a great program but terrible for Android. No way to build a recipe and track, that's only an option for iphone users. No cross device support, I made the mistake of trying to use a recipe on my ipad and lost my data all together. Lost data again for unknown reasons and no support on weekends apparently. Have had real success on the program just wish I hey would invest in a better, more accessible app.
    more
  • Oct 16, 2020

    By chloe nelson
    The information is very helpful. However, they do not recognize being postpartum/breastfeeding. This is challenging when counting calories. I expected way more out of an app for a program with such a high price tag. I have used several food tracking apps before, some free, some less than $3. They were way ahead of the noom app.
    more
  1. Featured in the New York Times, Women’s Health, Shape, Forbes, ABC and more and used by over 45,000,000 people worldwide
  2. Noom attacks the root of the issue! It explores the deep-rooted thoughts, triggers, and habits that influence good and bad health behaviors
  3. A revolutionary plan on your time, on your schedule! Bite-sized interactive challenges teach you the skills you need to improve your health

Reviewed by Kaylin on November 12, 2018

  • NOOM has changed my life Oct 7, 2019

    By KLoBella
    I was skeptical to start a program like NOOM because of the price and because I didn’t know if it would work for me. I have struggled with weight for most of my adult life and it has not been easy for me to lose weight. I am entering week nine in the NOOM program and have lost 12 pounds! While this may not seem like much, it is weight that I have not been able to lose on my own. I am a registered nurse and I feel that a slower, steady weight loss is a healthier way to go. I have seen many others in my life lose and then gain right back. The program has been so helpful in many ways. I like the fact that there’s really nothing that you can’t eat in the program, but more like how much you eat of it. The program breaks down for you the three levels of food and how much you should be eating in each of those categories. It has been more of a lifestyle change and making you aware of what you were actually eating. I really love the program. I think that it is really great to have a coach and a support team to reach out to 24 hours a day, and to also have recipes recommended by the program. I invited a friend to join the program as well and she really enjoyed it but she ended with her trial due to the pricing for her. I have a ways to go to meet my goal, but I am off to a great start thanks to NOOM! So I give this program five stars, but if it were just slightly less expensive, more people could benefit from it.
    more
  • Closest thing to being hypnotized! Jul 31, 2020

    By DawnCrawford
    I used to always joke and say that if I could find someone to hypnotize me to make me hate pizza I would be just fine...... Noom pretty much did just that (without the hypnosis- haha). The tips and ideas were small, easy to maintain, and really made sense. Losing weight wasn’t for a group or other people- it basically just taught me little things that help me keep on track and made losing weight simple-more of a lifestyle and not something I “had” to do. I have felt for too long this pressure of having to please others and it always threw me into a down slide. It’s not for others...it’s for me! It explained why I hit a plateau. It explained when and why I feel hungry and the science behind it. It wasn’t overwhelming- it actually made sense and made me look forward to the 10 minutes or so a day I had to read my info. I finished my subscription about two months ago. After, I chose to stop the live Noom updates and just keep the free version. I love that this app pushes you to do that and not “live on a diet”. I have managed to maintain my weight and find it has turned into just my way of life and not something I just finished… I didn’t run back to everything that I used to overeat because this app taught me that I should make it a point to eat special treats. This app just taught me how to do it so that I’m not going overboard constantly. I owe my new midlife body and mindset to Noom!
    more
  • Remarkable Success Jan 24, 2020

    By veteran banker
    I just finished my one year subscription with Noom and it was the best money I ever spent! I started last Jan at 215lbs. I saw the commercial on TV, New Years Eve and thought the app looked colorful and fun like a game. I thought it would be entertaining enough to keep my interest, but it was so much more. I learned about all the eating mistakes I was making. I learned what to eat, what to limit, what to increase. Because of my immediate success during the trial, I decided to pay for the subscription. I just wanted to get under 200lbs and be in less pain! Noom helped me work through so many of my life issues where I was stuck! I hit my goal and kept going. I felt like the pace was perfect. The lessons were really motivating, and the group was safe and encouraging. I hit 162.5 in October. Because of Noom I challenged myself to create a more balanced lifestyle. I started walking, then running, and finished 2 5K’s. I’m now Snowshoeing several times a week and have signed up for 5 - 5K’s in 2020. My work has improved so much, I’ve received several raises and so much encouragement. All my coworkers are inspired as well as many friends who have joined Noom too! I’ve managed to keep the weight off even through the holidays and now in Winter. Noom really works, especially if you have some supportive encouraging friends to walk and share with. If you do this, and stay really honest with yourself, it works, no excuses!
    more
  • I still eat pizza. Jan 9, 2020

    By bf f64
    Yes, I still eat pizza, peanut butter, bread and still drink wine. But logging all these foods in, which is quite easy (I do it by dictating to my iPhone) has shown me how much those foods affect my calorie intake and health. I’ve learned that I can still be happy eating those foods less often. I like that Noom does not necessarily exclude any food type or food group. But they definitely make you aware of the foods that will benefit you in weight loss. Noom is all about swapping out good things over less good things. It’s about figuring out how to avoid temptation by having the right foods around and the right frame of mind to deal with temptation. It’s about replacing good habits with less good habits. It’s about connecting things that you really like with things that you need to improve on in an effort to create a new and more beneficial habit. My morning ritual now includes a big cup of coffee and some quiet time reading my Noom articles, some area bit goofy but still fun to read and informative. I’m a much better eater now and it’s actually been fun making the transition. I’ve lost over 18 pounds over nine weeks, way more than I anticipated. For me it’s been 100% about looking at the food I eat every day and understanding how those foods affect your weight loss journey. It definitely takes dedication and a certain amount of concentration to make progress but I guess that’s what it’s all about.
    more
  • First Program to Work for Me Mar 5, 2020

    By PersFx
    This is the first program to work for me because it has helped me to get rid of the thought processes that have always resulted in my failure in the past. It gives you not only the “do”, but the “why to do” based on the science of it. I have to have that for me to really rely on the information and incorporate it into habits. This is the first program that has been successful for me to really change my relationship with food and to make it a lifestyle and not a diet. My weight loss is slow, but I believe that is the best kind of weight loss for me. I believe this will be sustainable. There are some improvements that, in my opinion, should be made. One is to have a better proofread. There are a substantial number of typos in the articles. This unnecessarily detracts from the credibility of the information which you certainly want to avoid, and is easily avoidable. Another is to make the logging easier by 1) not making a person close out the logging section to switch from one meal or snack to another 2) incorporating a “smart” search that brings up words that are close to a misspelled word so that you don’t get a blank unless you know how to spell a word exactly correctly. Finally, using less acronyms. They are, in my opinion, distracting and don’t provide the repetition of the concept as well as using the actual words.
    more
  • Oct 18, 2020

    By Deb Gannon
    App is generally okay. Really unhappy that under the do more sektion you've disabled the start workout feature. I don't own a Fitbit or anything like that and I was able to keep track of my distance and calorie count with that now I'm not. Also the app as far as being used on an Android is really disappointing a lot of the features that you can get on the Apple are not available for Android.
    more
  • Oct 14, 2020

    By L B
    I like the content of the app and think it is a good program. However, it doesn't seem like the content is proofread; I find at least one typo a day. Also the food tracker is not great. When scanning barcodes, many times the info doesn't match the label or foods from chain restaurants don't match the restaurant nutrition info. I like the program and content, and the focus on changing your thinking is very good. I reccomend the program, but the app itself needs work.
    more
  • Good program, but has some issues. Apr 25, 2020

    By J. Kaaren
    I am now going into my fifth week with Noom. I find it to be a good overall concept and I have learned many things about myself, and about nutrition, and human nature, but am I losing weight? Not much, but I do plan to stay with the program for at least another month. While I feel that the basic concept is sound, there are some issues that need adjusting. (1) The program’s daily lessons are centered around a working woman’s or man’s environment, i.e. office , co-workers, break room, etc. They don’t seem to realize that there are those of us who have left this part of our lives behind and moved on, or, there doesn’t seem to be any appropriate material for a stay-at-home mom or dad, or for any other younger, or older persons out of this working” category. This hard for me to follow. (2) They tout one-on-one attention, and, truly, you are given a food coach, assigned to a group, and given a group coach as well. However, I’m not sure that these coaches are not bots. Asked questions sometimes are not answered for 24-48 hours (and never on a weekend). When they are answered, they are impersonal and often do not apply to the real situation at hand. I do think that this customer service aspect could be improved, or, strike the personal touch from the app advertising. In short, is this a good program? Yes, but if you want quicker weight loss and personal attention, I would take my business to Weight Watchers.
    more
  • Oct 18, 2020

    By Jennifer Kaiser
    So far, so good. I like the app. You can customize notifications to remind you to read your articles, log your food etc. Having a goal specialist really helps, as does being part of a group. The best part is the articles - they use science to create tricks and tips for staying motivated and for explaining why we gain/lose weight (and its way more than calories in vs out). No gimmics, just science. Only complaint: the pedometer works poorly, so I have to manually add my steps.
    more
  • Customer Support: 👎🏻 Dec 31, 2019

    By Joceyh3
    This is a phenomenal weight loss tool that is being held back by its lack of customer support. I’ve tried so many programs, both on my own and ones that require an app or a meeting, etc. This one actually works. I love that the science behind weight loss is shared on a daily basis with users and that there is validation that weight loss isn’t easy and there’s no magic formula that makes it that way. This truly is a program that aims to educate and promote lifelong, sustainable habits that lead to a healthy weight and lifestyle. However, their customer support is severely lacking. Personal coaching is touted as a main feature of this app. Where is it? My group receives what appear to be automated articles and challenges daily, but after two weeks (ironically once my free trial was up and I started paying for the program) my “personal coach” has disappeared. I have some operational questions about the app that I can’t get answers to and the “Help” section is no help at all. This is a problem, Noom! This is a paid program that is developed by what appears to be highly intelligent and well trained people in the field of weight loss. I will stick with the program because the weight loss portion does work. I don’t want my money back and would recommend this program to others. But I would appreciate a response from the developer. One that isn’t automated as it appears the other developer responded see I’ve read seem to be.
    more
  • Oct 19, 2020

    By Sarah Beyer-ellis
    Pedometer stopped working after last update. Very frustrating since it's an integral part of the app and program success. Have tried all the troubleshooting suggestions and it still won't work. A lot of $$ for a program that is not fully functioning and supporting.
    more
  • Oct 7, 2020

    By Paula Hawrysz
    I love this program but...I dont understand why the articles are riddled with spelling and grammatical errors. I am also frustrated with the gross number of errors there are with the calories of many common foods especially ones that have manufacturer information available. The app does not have a recipe builder. Connections to fitness tracking devices is spotty at best. As a paid program and the very large number of users, these types of deficiencies are inexcusable. 😔
    more
  • Oct 11, 2020

    By Mark Hopkins
    Good system, terrible food tracking database. I use another program to track my calories, then input the correct amount into Noom. I report every food that is incorrect but it feels like it doesn't help. The coaches feel like they could easily be an AI. They just echo things back to you. Not really helpful. That said, I'm definitely losing weight with the Noom system. The daily lessons are great and keep me focused on mindful eating.
    more
  • Oct 19, 2020

    By KR Warsinski
    Just got an alert that the developer responded to my review but it looks like they just deleted it? The app has been great but the "track a workout" feature has disappeared again, and this is the second time it's gone missing. A few weeks ago I uninstalled/reinstalled the app to get it back, but when it disappeared again yesterday and I tried it, a reinstall didn't bring back the feature. I rely on that daily to figure out how far I've walked with the dog, weaving around the neighborhood.
    more
  • Needs work but lots of potential Sep 2, 2019

    By Offred80
    I like this app but the developers could make it much more user friendly. First, I need to be able to see my food diary without trying to log a meal. There needs to be a tab called Food Diary and another called Analytics where you can see your “colors” as they develop across the day. Currently, you can only see the diary or macro breakdown if you are about to log a food. Sometimes you want to see your progress without entering food, to analyze your data to plan ahead, but you can’t with this app. Also, I like to log ahead — I do this in myfitnesspal — if I know my work day will be busy, and this keeps me on track. You can’t do that on Noom. There is no way to plan ahead. This is particularly bad if I know I’m going out for one meal and need to plan the other meals to be lighter — and as a result, I keep going over, even trying to be conservative. And, finally, Noom doesn’t have a tab for logging exercise. You have to select “do more” and drill down to the limited exercise menu, which needs more options. They need to add HIIT workouts there. And finally, this is the beginning of week 2, and I have yet to talk to a goal specialist. I’ve gotten some bot-type interactions, but she won’t actually respond to me or my questions. She’s just kind of a push notification, like “good job for logging veggies today!” The cost is supposed to pay for the coach. If there’s no coach, then this is just a less robust version of myfitnesspal.
    more
  • Oct 18, 2020

    By RFam NABJ
    Five stars for the program but I'm angry about the app. The food database is broken. I had so much progress, now it doesn't recognize or pull up things that it used to, and not just what I added. It says to wait until the database is downloaded, but there is no indication that it is downloaded or instructions to help. I am glad it waited 4 months to break, because I probably would have quit if it happened early on. I'm hesitant to uninstall/reinstall because I don't want to lose other progress.
    more
  • Oct 17, 2020

    By Lee Hunter Jr
    This used to be an awesome app. Not sure what happened but the food search database can't locate any of the foods or products I used to enquire on regularly and the barcode scanner doesn't work well at all. I have not been able to scan a single thing in, even from well known products and brands. Seriously disappointed in this now, especially having just renewed my overly expensive subscription.
    more
  • Oct 16, 2020

    By chloe nelson
    The information is very helpful. However, they do not recognize being postpartum/breastfeeding. This is challenging when counting calories. I expected way more out of an app for a program with such a high price tag. I have used several food tracking apps before, some free, some less than $3. They were way ahead of the noom app.
    more
  • Essentially starving yourself Sep 18, 2019

    By RaeganCadle
    I had really high hopes for this app! First let me start off that after 2 weeks of your trial, they will charge you $130 for 4 months without notice. You also can’t get a refund if you’re not satisfied with that because “you had two weeks to cancel”. I guess that was my fault. Next thing is, you start off with a 2000 calorie budget and then it drops lower and lower. I feel as if Noom wants me to starve myself. I work outside, I am constantly sweating and walking around. I’m going to eat, and I shouldn’t have to feel bad about going over 1300 calories while eating healthy foods. Second of all, they list some foods that are high in nutrition like almonds/peanut butter and oatmeal as “red foods”. This makes me feel like I can’t eat anything, I only have so much time to make something quick and healthy that will fill me up until lunch time. Overall, I’m really not pleased with this app! I know it’s all psych tricks to make you break your bad habits but it’s just not working for me. I really wish I could get my money back. The only good part is counting my calories and seeing if my weight goes down by logging it in. I also believe they should let us take pictures of our meals for accurate calorie calculations, as in they measure how much calories our plate has and we list the things in them. That would help! I don’t recommend Noom if you’re broke like me, just constantly go to the gym and eat more veggies than yummy foods! That’s been working for me!
    more
  • Did not provide services paid for Sep 17, 2019

    By aridge50325
    While, the concept of Noom is pretty good, the app is not user-friendly except for daily activities. Only available contact with a Noom ‘coach’ is available; and conversation, although promised on a daily basis, is sporadic (once a week)at best. I had an issue with not receiving the meal plan and exercise plan - buyer beware - this is an add-on $$ at sign-up. When I inquired on how to receive a refund for the plan I didn’t receive from my ‘coach’, the only thing I received was a link to cancel my membership. Since I could not find any alternative contact information, that’s just what I did, still not having received the meal plan/ exercise plan that I paid for up front. FYI: Noom makes you wait until your free trial period is over before setting you up with full access to the program - there’s no real way to understand if the program is a fit for you until after you pay the full fee. Sure, food logging and step counting is great, and there are some recipes in the app. And daily information, but this isn’t really anything that can’t be found outside the app. There’s no real taste of the program until you pay the joining fee. I’m disappointed in the free trial that only showed me that I would need 10-15 minutes a day (plus time to log each meal) to read through daily lessons and complete tasks. Not hooked enough to shell out $150+ to find out if it’s a program I would stick to long term.
    more
  • Oct 19, 2020

    By SHAWN ROGERS
    Most recently, in their myriad of continuing problems since its Inception, has been the inability to track with the GPS. The long awaited update now is taking away the ability to "start workout" and track where you are going. I guess since they were unable to figure out the GPS problem, they just removed the ability to track your exercise. A poor program has now gone to worthless.
    more
  • Oct 19, 2020

    By Annette Crawford
    Edit: I have been in contact with support and they have not been able to resolve this issue, nor explain why it occurred. They claim the goal specialist can fix it, and the goal specialist told me to contact support. I've cleared app cache and reinstalled twice, and still no fix. Noom is a great program but terrible for Android. No way to build a recipe and track, that's only an option for iphone users. No cross device support, I made the mistake of trying to use a recipe on my ipad and lost my data all together. Lost data again for unknown reasons and no support on weekends apparently. Have had real success on the program just wish I hey would invest in a better, more accessible app.
    more
  • Bad app, OK-ish program. Not worth the money May 13, 2019

    By Dater 123
    This app is incredibly buggy, so you can’t really use it. IT was completely unhelpful. They say they have 24/7 support, but the app says they’ll get back to sometime during standard business hours. It’s all done over email, which is such a time drain when their “fix” ignores the initial question and you have to ask again. That’s bad for an all app-based program. If you add a food that’s not in data base, which I had to do a lot in just a few days, it doesn’t work with their “red/yellow/green” system. It rolls out features over time, so you don’t even know what you’re paying for in the 2-week trial until you’re past the cancellation deadline. I got a “goal specialist” that was supposed to contact my once a week. (A chatbot, but with a photo of a person your “chat”.) There wasn’t any information about when groups would be introduced, and they put off telling you that there are hidden fees for different parts of the program. They charge for basic access to the app in one lump sum. You have to threaten to cancel to get a monthly rate, and it’s far less discounted than the up-front rate. If you request your data be deleted, they have 30 days to do whatever they want with it before they’ll delete it. You can access recipes, chat groups, and weight trackers on a ton of free apps. This one just has a lot of shady business practices. The positive is that the lay-out of the stuff that worked was cute.
    more
  • Less than effective Apr 21, 2020

    By Whirlyburd
    I’m not blaming the app for only losing 1 lb over 5 weeks. I have been eating less than 1500 calories balanced meals and exercising as much as I can with arthritis. The lessons seem abstract and difficult to follow. The lessons are campy as written almost just to be different. Lessons could be less abstract and written in plain language but then again it would be difficult for Noom to charge $179 for a straight forward program with easy to understand language. You could get better value with weight watchers. I’ve been dieting smartly and have not deviated from my guidelines. I read the lessons thoroughly but get little from them. I don’t feel the app is doing anything that I’m not already doing myself. Again I’m not blaming the app. I think the testimonials are over inflated. I won’t renew. UPDATE:I was thrown off the app by the coach. I posted a not so stellar review in the App Store not the group 2 weeks ago not blaming anyone and was contacted by support asking what I they could to resolve this. After two emails requesting a refund I received no response. I posted my my displeasure in my group today and was immediately thrown out of the group. I did not quit and I would have continued if I didn’t receive a refund of $179 or a partial refund. Don’t ever get involved with this app. Their administration is horrible and their not willing to meet you halfway. I will continue to post my review as often as I can
    more
  • Works halfway; not a company that operates in good faith or with expected standards Oct 22, 2019

    By Abigail Hostetter
    As others have stated, you don’t get full access until you pay the $129 or other steep fees. The sign up process is purposely confusing, and unlike other apps, you don’t have a subscription that you can easily cancel from your iTunes or Google Play subscription list. I was committed, though, and paid $129 for 4 months. Unfortunately, as others said, they mark certain high-calorie foods RED even though they let you say fuller far longer, and the Coach is nonexistent, aka, responded once or twice in three months to what I actually said, and messaged only every couple of weeks. A joke. My guess is that it’s a bot. The company has a D rating from the BBB & its only customer service is a phone # that “tries to connect to Google Voice” when you try to call because (my best guess) the company is based abroad and its US presence is not fully realized, and thus not subject to our laws? A true disappointment. I was charged an additional $129 for a second four months despite canceling and am disputing the charge through my credit card company. Pity those who provided their debit card numbers. At best, they have purposely deceptive practices; at worse, they’re illegally and knowingly fleecing customers and do not provide the full services they pay for. I’m astonished they don’t have more negative reviews, as they’re freely available elsewhere online.
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