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Ratings & Reviews

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  • img Expert
    1. It doesn’t matter which sport is your favorite. Find all the right equipment for running, basketball, football & any sport you're into
    2. Create your own kicks! Get creative & have fun designing your unique shoes by picking the model, changing color, adding monograms & more
    3. NikePlus sends precise recommendations just for you & automatically reserves desired shoes before they are even released

    Reviewed by Laura S on December 15, 2017

  • Great App Apr 4, 2021

    By Potbadger
    Great app, user friendly and great deals to steal if you’re a random window shopper just looking to spend (haha) so truthfully I’m not a huge fan of ordering things without trying them on first or seeing it physically before making a purchase of, especially when I’m entering in acct info to order. However Nike has been the only website literally where they make me feel valued as a customer and safe to place and order. Also, return policy is AWESOME, especially during COVID, but before the pandemic, the satisfaction with your product is why I continue to shop occasionally thru the App or Online with Nike, beats lines at the outlet. Privacy is also guaranteed (through my experience) and if you return an item, the refund took less then a week, which isn’t bad compared to 10-14 business days. Thanks Nike!
  • Jan 20, 2022

    By Jack Clarke
    Unable to refresh product pages. Unable to add my gift card. Shopping cart adds do not seem to hold merchandise. Nice design and relatively satisfactory shopping experience, but functionally frustrating.
  • Jan 21, 2022

    By jose hernandez
    Overall it's a great app for looking up products and buying. But at random times it logs me out. It's a kind of frustrating. BUT it's a cool useful app.
  • Jan 20, 2022

    By Kathryn Strite
    Cut, dry and to the point. Easy navigating, filtering and buying. One of the very few apps that is actually amazing and easy to use. A must for Nike lovers.
  • JUST DO BETTER Aug 3, 2020

    By There was no other names
    I’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”.
  • Jan 15, 2022

    By emil lomarda
    Make sure the app is updated and have your payment and address saved; you might get the GOT'EM notification.👍 I have both Nike and SNKRS app. since 2019. My experience with both apps has been good and bad. Just like alot of other members/customers; I don't GET all the hype up shoes. But I have gotten some Jordan's and some of the Nike collabs in the draws. Also I like their socks. 😁🤙
  • APO Frustrating Nov 2, 2021

    By Bishop#5
    The Nike app works fine for the majority since most use the basics 48 states shipping information in normal transactions. I have an Army Post Office (APO) address and the issue is that this app upon check out doesn’t have the option of choosing AE (Armed forces Europe) for “city” from the drop down list. Usually a fix for this is to simply choose NY since that’s is where the APO for AE is located. The Nike online site offers a place to choose APO/FPO which works great but this app does not have that option . This app will suggest a change to AE but upon choosing the correction will not change to the “suggested changes“ but simply clear the entire form. I then looked for support but only found support for many specific issues that did not pertain to me. Hopefully the Nike app support team will see this and the issue will be fixed soon ,otherwise this app has become useless to me and I will just have to stick to shopping on the Nike online site.
  • Jan 22, 2022

    By Cathy Bisnett
    Always find what I'm looking for! They usually have a nice sale when I'm shopping on the app!!!
  • Definitely Recommend Jan 20, 2020

    By Tiger theory
    Been using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.
  • Great App Apr 4, 2021

    By Potbadger
    Great app, user friendly and great deals to steal if you’re a random window shopper just looking to spend (haha) so truthfully I’m not a huge fan of ordering things without trying them on first or seeing it physically before making a purchase of, especially when I’m entering in acct info to order. However Nike has been the only website literally where they make me feel valued as a customer and safe to place and order. Also, return policy is AWESOME, especially during COVID, but before the pandemic, the satisfaction with your product is why I continue to shop occasionally thru the App or Online with Nike, beats lines at the outlet. Privacy is also guaranteed (through my experience) and if you return an item, the refund took less then a week, which isn’t bad compared to 10-14 business days. Thanks Nike!
  • Jan 20, 2022

    By Jack Clarke
    Unable to refresh product pages. Unable to add my gift card. Shopping cart adds do not seem to hold merchandise. Nice design and relatively satisfactory shopping experience, but functionally frustrating.
  • Jan 21, 2022

    By jose hernandez
    Overall it's a great app for looking up products and buying. But at random times it logs me out. It's a kind of frustrating. BUT it's a cool useful app.
  • Jan 20, 2022

    By Kathryn Strite
    Cut, dry and to the point. Easy navigating, filtering and buying. One of the very few apps that is actually amazing and easy to use. A must for Nike lovers.
  • JUST DO BETTER Aug 3, 2020

    By There was no other names
    I’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”.
  • Jan 15, 2022

    By emil lomarda
    Make sure the app is updated and have your payment and address saved; you might get the GOT'EM notification.👍 I have both Nike and SNKRS app. since 2019. My experience with both apps has been good and bad. Just like alot of other members/customers; I don't GET all the hype up shoes. But I have gotten some Jordan's and some of the Nike collabs in the draws. Also I like their socks. 😁🤙
  • APO Frustrating Nov 2, 2021

    By Bishop#5
    The Nike app works fine for the majority since most use the basics 48 states shipping information in normal transactions. I have an Army Post Office (APO) address and the issue is that this app upon check out doesn’t have the option of choosing AE (Armed forces Europe) for “city” from the drop down list. Usually a fix for this is to simply choose NY since that’s is where the APO for AE is located. The Nike online site offers a place to choose APO/FPO which works great but this app does not have that option . This app will suggest a change to AE but upon choosing the correction will not change to the “suggested changes“ but simply clear the entire form. I then looked for support but only found support for many specific issues that did not pertain to me. Hopefully the Nike app support team will see this and the issue will be fixed soon ,otherwise this app has become useless to me and I will just have to stick to shopping on the Nike online site.
  • Jan 22, 2022

    By Cathy Bisnett
    Always find what I'm looking for! They usually have a nice sale when I'm shopping on the app!!!
  • Definitely Recommend Jan 20, 2020

    By Tiger theory
    Been using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.
  • Jan 21, 2022

    By David West
    Enjoy the membership perks. Easy to access and navigate. New drops are easily kept up with by notification.
  • Jan 11, 2022

    By LeVar Young
    The purchases that I've been able to make, went well so far. But when it come to popular shoes or new releases, don't waste your time with this app. Customer service is useless when it comes to issues with new releases, so no need to contact them. There are no exclusive deals for members. Nike is to large of a company to really care about upset customers/members. Customer service informed me that they have over 3 million Nike members, so it will take good luck to make some purchases.
  • Ehhhhh Dec 27, 2020

    By Rahman73
    So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion
  • Poor service Apr 15, 2021

    By prodamatt
    Very disappointing service connected to the app. I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised. I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back. I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment. If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills.
  • bad customer service Aug 16, 2020

    By drewbaeslayer 51
    This is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations.
  • Jan 14, 2022

    By Quentin Daniel
    App always kicks me out when I try to purchase new releases.. I'm always asked to sign in again and verify my payment.. Needless to say I always miss the drops.. Nike is definitely ok with Bots getting all the drops because they're still getting paid. No way you kick every body out and make them sign in and verify payment and I still don't have ice cubes chance in hell of getting a drop... Oh but I can buy the regular smegular stuff no problem, never kicked out never asked to verify..
  • Annoying Jun 27, 2019

    By llNelsonll
    I have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes the app either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off the app which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on the app they told me to uninstall the app and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in this app right now the only reason I even shop from here and not at Nike stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the Nike app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!
  • Jan 13, 2022

    By Angie Aguilar
    I'm never able to buy any limited release shoes due to constant error messages. Not reliable at all. I'd rather shop at finish line than deal with the error messages and still not get any shoes.
  • Annoyed Feb 10, 2020

    By LizAllen116
    I got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ????? Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page. So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help. At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again.
  • Processing/shipping takes forever! Oct 17, 2021

    By Brad Gober
    Nike prepared my shipment for 4 days - 1 box, 2 shoes (1 pair) - 4 days. Thanks Nike! My shoes must be sooo prepared! The best part is… I didn’t even have to pay extra for all the preparation, nope, Nike just put my shoes in a 4-day time capsule free of charge! I can’t wait until I get to wear them for the first time (hopefully by 2027) and I rack up compliments like “Wow, those shoes look so prepared. Did you order those and let them marinate in a Nike warehouse for 4 days?” I’m estimated to receive my shoes 17 days from when I ordered them. Mind you, these are not limited edition, they aren’t new releases, they are very basic white Nike SB’s. My suggestion would be - if you’re thinking you MIGHT want a pair of Nike shoes in the distant future - go ahead and put in the order right this second. I mean, sure, by the time you receive them people will be wearing some sort of futuristic Tesla Hover Boots but at least you’ll have your extra super max prepared Nikes.
  • Jan 21, 2022

    By nekia
    The service is the worst missed out buying two new sneakers for my daughter that waited months for the shoes. Call nike to fix it for me my issue was not send to the right department.

No reviews available

  • img Expert
    1. It doesn’t matter which sport is your favorite. Find all the right equipment for running, basketball, football & any sport you're into
    2. Create your own kicks! Get creative & have fun designing your unique shoes by picking the model, changing color, adding monograms & more
    3. NikePlus sends precise recommendations just for you & automatically reserves desired shoes before they are even released

    Reviewed by Laura S on December 15, 2017

  • Great App Apr 4, 2021

    By Potbadger
    Great app, user friendly and great deals to steal if you’re a random window shopper just looking to spend (haha) so truthfully I’m not a huge fan of ordering things without trying them on first or seeing it physically before making a purchase of, especially when I’m entering in acct info to order. However Nike has been the only website literally where they make me feel valued as a customer and safe to place and order. Also, return policy is AWESOME, especially during COVID, but before the pandemic, the satisfaction with your product is why I continue to shop occasionally thru the App or Online with Nike, beats lines at the outlet. Privacy is also guaranteed (through my experience) and if you return an item, the refund took less then a week, which isn’t bad compared to 10-14 business days. Thanks Nike!
  • Jan 20, 2022

    By Kathryn Strite
    Cut, dry and to the point. Easy navigating, filtering and buying. One of the very few apps that is actually amazing and easy to use. A must for Nike lovers.
  • Jan 15, 2022

    By emil lomarda
    Make sure the app is updated and have your payment and address saved; you might get the GOT'EM notification.👍 I have both Nike and SNKRS app. since 2019. My experience with both apps has been good and bad. Just like alot of other members/customers; I don't GET all the hype up shoes. But I have gotten some Jordan's and some of the Nike collabs in the draws. Also I like their socks. 😁🤙
  • Jan 22, 2022

    By Cathy Bisnett
    Always find what I'm looking for! They usually have a nice sale when I'm shopping on the app!!!
  • Definitely Recommend Jan 20, 2020

    By Tiger theory
    Been using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.
  • Amazing Customer Service Jul 13, 2020

    By Daria Y.
    I’m so thankful for Nike’s customer service. After I purchased a pair of shoes, I had a personal crisis that required me to pay a lot of money. I contacted Nike’s customer service past the 60 minute mark which I was unaware of and was put through a wonderful customer service representative with the name Annabelle. There she told me I’d have to wait for a return, but after a certain amount of time came up with a plan that would work for me in a shorter period of time. She was creative, and incredibly patient, kind and helpful with me. I will be a customer of Nike for a long time because of their great customer service, quality, and care they put in their products and consumers alike.
  • Jan 9, 2022

    By Jason Leininger
    I have made several seamless purchases on this app. The only thing I would change. Would be when you release a shoe and I put it in my cart. It stays there so I can actually purchase it. I have yet to get a set of Jordans for my kid. And I can assure you I'm not buying to resell like most people.
  • Jan 12, 2022

    By Jonathan Maulin
    Love it but need to fix the bot situation on drops, they have millions of dollars but can't fix a problem that Joe shmoe is creating from they're living room? I love my shoes but frustrated with not being able to purchase most big drops sold out in seconds and they have 50 to 100 thousand pairs made
  • Big & Tall air ball Sep 26, 2020

    By Cinci B-Ball Mom
    Nike, shop-by-size is a standard feature in all clothing and shoe sites and I would expect far better Tall assortment from the #1 basketball brand. My son is 6’7” and it is hard enough finding clothes for him. You don’t have a lot of selection in the channel, so buying direct is a must. On your app, I must to go into every single pants page within Big and Tall to see if you have his size and 90 percent of the time you don’t carry Tall sizes (or you are not producing enough inventory). Pants selection is consistently lacking (styles, colors) as is long sleeve shirt selection. I rarely complain, but going through this a few times a year is painful.
  • Jan 20, 2022

    By Momo Cee
    Nice app, so glad to have it, I'm a nike sneaker fan!! However the women's clothing are not as appealing or fancy as the men's so alot of the items I get are men items and it's just my duty to make them look great on me...the jump man suits, they are hot!! They are for men but I'm gonna wear them regardless although I'm all woman! Women's gear is kinda plain,I'm more Brooklyn sporty, Mary j. Blige, kinda woman. I love my nike app, men or women gear, if I like it, imma buy it!! Thanks NIKE!!
  • Jan 21, 2022

    By jose hernandez
    Overall it's a great app for looking up products and buying. But at random times it logs me out. It's a kind of frustrating. BUT it's a cool useful app.
  • Jan 21, 2022

    By David West
    Enjoy the membership perks. Easy to access and navigate. New drops are easily kept up with by notification.
  • Jan 20, 2022

    By Jack Clarke
    Unable to refresh product pages. Unable to add my gift card. Shopping cart adds do not seem to hold merchandise. Nice design and relatively satisfactory shopping experience, but functionally frustrating.
  • JUST DO BETTER Aug 3, 2020

    By There was no other names
    I’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”.
  • APO Frustrating Nov 2, 2021

    By Bishop#5
    The Nike app works fine for the majority since most use the basics 48 states shipping information in normal transactions. I have an Army Post Office (APO) address and the issue is that this app upon check out doesn’t have the option of choosing AE (Armed forces Europe) for “city” from the drop down list. Usually a fix for this is to simply choose NY since that’s is where the APO for AE is located. The Nike online site offers a place to choose APO/FPO which works great but this app does not have that option . This app will suggest a change to AE but upon choosing the correction will not change to the “suggested changes“ but simply clear the entire form. I then looked for support but only found support for many specific issues that did not pertain to me. Hopefully the Nike app support team will see this and the issue will be fixed soon ,otherwise this app has become useless to me and I will just have to stick to shopping on the Nike online site.
  • Jan 10, 2022

    By Michael Jones
    Everytime a new shoe is released at 7am when you submit your payment at 7 it always loads for 1 to 2 minutes then say Error Try Again Later a minute or two passes and the shoe is no longer available. For the shoes you dont really want is easy to buy..
  • Jan 13, 2022

    By James C
    I don't get notifications for new drops. The default seems to be NOT getting notified. I've checked the phone settings, app settings, uninstalled & re-installed the app. Keeps happening. Love Nike but the app doesn't work for me when there's new drops. Hate to say it but GOAT & Stock X are now better options.
  • cool, but... Aug 5, 2020

    By PPHVRVXH
    i like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man. also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self.
  • Jan 11, 2022

    By Ruby Evans
    An option to add shoes that are currently unavailable to a list to get notified when they are, would make the app 100% better.
  • Jan 11, 2022

    By LeVar Young
    The purchases that I've been able to make, went well so far. But when it come to popular shoes or new releases, don't waste your time with this app. Customer service is useless when it comes to issues with new releases, so no need to contact them. There are no exclusive deals for members. Nike is to large of a company to really care about upset customers/members. Customer service informed me that they have over 3 million Nike members, so it will take good luck to make some purchases.
  • Annoying Jun 27, 2019

    By llNelsonll
    I have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes the app either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off the app which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on the app they told me to uninstall the app and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in this app right now the only reason I even shop from here and not at Nike stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the Nike app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!
  • Jan 13, 2022

    By Angie Aguilar
    I'm never able to buy any limited release shoes due to constant error messages. Not reliable at all. I'd rather shop at finish line than deal with the error messages and still not get any shoes.
  • Worst Customer Service Apr 18, 2020

    By kazzyrockstar
    Some of the clothes are nice though, if you even get to purchase some of them because the app or the information from their warehouse is inconsistent because it’ll show you stuff that’s in stock (that’s actually not in stock), stuff that drops (that’s also probably not in stock) and stuff that’s unavailable. Then trying to ask for help from any of these people is like playing a child’s game. For starters in the CHAT they’ll spend from 10-60 mins trying to answer one question, then on top of that you’ll probably chat with 5-6 different people who either giving the same useless answers or different useless answers. It’s like a constant game of tag of just straight up nothing, literally no one is gaining anything. I thought it was just me but apparently this is a constant. I mean at least they’re consistent in something.
  • Ehhhhh Dec 27, 2020

    By Rahman73
    So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion
  • Poor service Apr 15, 2021

    By prodamatt
    Very disappointing service connected to the app. I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised. I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back. I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment. If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills.
  • bad customer service Aug 16, 2020

    By drewbaeslayer 51
    This is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations.
  • Jan 14, 2022

    By Quentin Daniel
    App always kicks me out when I try to purchase new releases.. I'm always asked to sign in again and verify my payment.. Needless to say I always miss the drops.. Nike is definitely ok with Bots getting all the drops because they're still getting paid. No way you kick every body out and make them sign in and verify payment and I still don't have ice cubes chance in hell of getting a drop... Oh but I can buy the regular smegular stuff no problem, never kicked out never asked to verify..
  • Annoyed Feb 10, 2020

    By LizAllen116
    I got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ????? Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page. So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help. At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again.
  • Processing/shipping takes forever! Oct 17, 2021

    By Brad Gober
    Nike prepared my shipment for 4 days - 1 box, 2 shoes (1 pair) - 4 days. Thanks Nike! My shoes must be sooo prepared! The best part is… I didn’t even have to pay extra for all the preparation, nope, Nike just put my shoes in a 4-day time capsule free of charge! I can’t wait until I get to wear them for the first time (hopefully by 2027) and I rack up compliments like “Wow, those shoes look so prepared. Did you order those and let them marinate in a Nike warehouse for 4 days?” I’m estimated to receive my shoes 17 days from when I ordered them. Mind you, these are not limited edition, they aren’t new releases, they are very basic white Nike SB’s. My suggestion would be - if you’re thinking you MIGHT want a pair of Nike shoes in the distant future - go ahead and put in the order right this second. I mean, sure, by the time you receive them people will be wearing some sort of futuristic Tesla Hover Boots but at least you’ll have your extra super max prepared Nikes.
  • Jan 21, 2022

    By nekia
    The service is the worst missed out buying two new sneakers for my daughter that waited months for the shoes. Call nike to fix it for me my issue was not send to the right department.
  • Jan 17, 2022

    By Amber Bliss
    Every time I try to purchase something it doesn't go through. I have to go through the actual website to make a purchase. What's the point. And it says the app is the updated version....
  • Unsatisfied customer Dec 26, 2019

    By mylastpair
    At one time the only athletic shoe that I bought was Nike. Then they started to charge astonishing prices that I had to go to another distinguished brand. Just to let you know how Nike quality is. I have a pair of Nike golf shoes. The third time that I wore them I couldn’t understand why my feet felt wet. Needless to say it had been a wet summer so I didn’t think much of it. When I went to my car to change I noticed that the shoes had cracked completely on both. I was upset to say it mildly. I get back home and call Nike and they asked where I bought them from. Why? Does it matter? Because I bought them from a non Nike store they said that they could not do anything about it. Sorry pals you lost my business for life and I tell everyone I meet the crap that you sell. I suppose maybe if I would kneel and not walk on them I wouldn’t have had a problem. Must be why kapernicks shoes last so long.

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