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Nest

Nest

Nest Labs Inc.

Your home in your hand

4.6 Ratings 2M+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Community
    2 reasons I love Nest. One: scheduling heater & AC is so much easier to do with apps. Two: turning it on/off remotely saves our live especially in hot summer and cold winter!
    img by Naoki
    2 years ago
  • img Community
    You can protect your home from burglary using this tool. It's an all in 1 resource with an alarm feature that you can arm and disarm at will. You'll also be alerted if the alarm goes off when the tool's sensor is triggered.
    img by Malik
    1 year ago
  • img Community
    Tired of seeing a heating bill in the wintertime that is $200 or more? An app can help you keep your costs down. It makes it easy to set your smart thermostat from anywhere so that your heat will come on right before you come home if you wish rather than running all day.
    img by Stefan
    1 year ago
  • img Community
    Creating a well-insulated home doesn't have to take a team of 2 or 3 contractors when you can utilize your phone to control the temperature. Set schedules, adjust temperatures, and monitor insulation effectiveness from your phone.
    img by Stefan
    1 month ago
  • Nov 28, 2021

    By Aravind Gayam
    It seems the Nest doorbell and the lock are not properly integrated. That's unfortunate given they come from the same family of products. When someone rings my doorbell, I see a notification. Upon clicking I can talk to them or see their video. But there is no way for me to unlock the door from the same UI. I need to hit back, go to the Nest lock UI and unlock the door. There is formal classification/ organization of nest devices by rooms of the house. Devices within a room can be integrated
  • Replacement Thermostats Apr 17, 2020

    By Firemanndave
    I’ve had Honeywell internet-compatible thermostats in my house for nearly six years, and they just stopped communicating with the internet after multiple calls with service. Luckily I got them at Costco! Costco returned them with no issues, and they also happened to have Nest thermostats available too. So I got a full refund for the old thermostats, and bought two new Nest Version 3 thermostats (as my house is divided into two areas). Replacing the first thermostat took a little longer than the second, as it was just getting to know how the unit works and confirming the wire schematic. The first unit connected to my router with no problems, but the second one kept failing at first. I ended up temporarily moving the second unit to the first unit’s location and got it to connect. After I moved it back to its correct location, it was still connecting ok. The only reason I gave it 4 out of 5 stars was that the actual application kept disconnecting after both thermostats were connected, and several times during installation. It’s almost like it reset, and you’d have to start the install from the beginning again with the Nest app.
  • Needs hold feature and to be night shift worker friendly May 20, 2020

    By Yimmy291
    Don’t get me wrong I love nest and nest products they are great. However, I have the Nest E and I wish that there was a temperature hold feature for this or something similar to that. I have attempted to troubleshoot this problem by clearing out The schedule and setting it two times but it always reverts back to Eco or the temperature goes up. I work nights which means I sleep during the day and since I live in a hot dry air and state waking up at 1300 hrs drenched in sweat because The thermostat and the app didn’t talk to each other showing my location and the thermostat were in the same place; the schedule that I set up wasn’t followed; or the fact that the thermostat did not detect any motion for an extended period of time. Not only is this a problem when I am sleeping on my work days as a nurse, but it’s also a problem on my off days when I just want to spend the morning in bed and after six or 7 AM it throws the temperature up to 86°. Google developers I know you can fix this and I hope you can even if it means downloading firmware to help and upgrading the app. I also know that these are changing times and more people are at home so even more now than ever the thermostat doesn’t know what the hell it’s doing because we are all home now. But you would really help an ER nurse out if you could truly get this fixed on the Nest E and other thermostat. Thanks
  • Great, intuitive, useful app for a great product (Nest thermostat). Apr 26, 2021

    By John Alden
    I bought this thermostat at the same time I replaced my HVAC system a couple weeks ago, but I wish I'd gotten one sooner. I'm sure I've already saved money, because the learning function has already made it WAY easier to maintain a comfortable temperature, and I don't forget that I have the AC or heat on, and overshoot a comfortable temperature. I was really impressed how quickly it learned my habits, and began preempting my changes, so I find I'm quickly losing the habit of constantly thinking about the temperature, and I haven't found myself uncomfortable enough to be reminded since about day 2. It's really cool to be able to control it from my phone, but I find the more technical controls useful, and the data it records and aggregates is just as interesting and useful. I know this is supposed to be a review for the app, not the thermostat, but it's really just an aspect of the same product, so I believe it's relevant. It IS a solid, intuitive app, user friendly & well laid out, and it's an app for an undeniably great product. Pricey, but absolutely worth it.
  • Works great until you change the WiFi Password Jul 13, 2021

    By Liqalotapus
    Worked great in -40 temp to 104degree F temperatures, night/Day, worked great for really almost a year. The girlfriend changed the WiFi password about a week ago, and since then I have tried and tried to get back in to the camera, it just won’t connect, google has no support for it in the end. Just leads you around for trouble shoot your issues, I only keep getting the C100-C119 codes. Trouble shoot them atleast 3 times a day for the last week. NO LUCK AT RECONNECTING. Google says try using your old password, umm yeah okay so change wifi back to original password, reset everything uninstalled the app etc etc tried to connect with it and still nothing. So changed password again disconnected everything then rebooted it all left the camera plugged in and gave it the password again, wouldn’t connect to wifi, dun matter how close u bring it to the router it won’t connect. Anyways I left it alone for almost the whole day and it connected for about 5mins. Then it just lost connection again. So $188 don’t seem like much to a lot of ppl but it’s a lot to me. ALSO GOOGLE JUST TOOK $60 from me to renew the fkin yearly plan for data I did cancel it and still yet to be reimbursed so there’s that too.
  • On The Fence because of Price of Unit Oct 17, 2021

    By ChitownOne
    The nest is second to none. I have replaced three electronic thermostats and was hesitant to purchase the unit for couple reasons. I have Alexa units through out the house. The cost compared to other units. My only regret I should have bought it earlier. It’s easy to install and use. The Mobil app is so convenient. If your laying in bed you can adjust the temperature from your phone. If your away from your home you can monitor and change any setting remote. Ladies turned the heat up or air conditioning down no problem Mobil app! The features are amazing it’s a well thought out product. The unit view awakes when you look to see what the temp is.. Only negative about nest is if you have google workspace you have to create another email outside of workspace. The google nest product does not connect to google nest thermostat. That’s a very small one time inconvenience for the most sophisticated easy to use thermostats I have used as a home owner of over 30 years! On the fence but it! You won’t be disappointed but amazed with the quality and convenience of the unit.
  • Nov 28, 2021

    By Aravind Gayam
    It seems the Nest doorbell and the lock are not properly integrated. That's unfortunate given they come from the same family of products. When someone rings my doorbell, I see a notification. Upon clicking I can talk to them or see their video. But there is no way for me to unlock the door from the same UI. I need to hit back, go to the Nest lock UI and unlock the door. There is formal classification/ organization of nest devices by rooms of the house. Devices within a room can be integrated
  • Replacement Thermostats Apr 17, 2020

    By Firemanndave
    I’ve had Honeywell internet-compatible thermostats in my house for nearly six years, and they just stopped communicating with the internet after multiple calls with service. Luckily I got them at Costco! Costco returned them with no issues, and they also happened to have Nest thermostats available too. So I got a full refund for the old thermostats, and bought two new Nest Version 3 thermostats (as my house is divided into two areas). Replacing the first thermostat took a little longer than the second, as it was just getting to know how the unit works and confirming the wire schematic. The first unit connected to my router with no problems, but the second one kept failing at first. I ended up temporarily moving the second unit to the first unit’s location and got it to connect. After I moved it back to its correct location, it was still connecting ok. The only reason I gave it 4 out of 5 stars was that the actual application kept disconnecting after both thermostats were connected, and several times during installation. It’s almost like it reset, and you’d have to start the install from the beginning again with the Nest app.
  • Needs hold feature and to be night shift worker friendly May 20, 2020

    By Yimmy291
    Don’t get me wrong I love nest and nest products they are great. However, I have the Nest E and I wish that there was a temperature hold feature for this or something similar to that. I have attempted to troubleshoot this problem by clearing out The schedule and setting it two times but it always reverts back to Eco or the temperature goes up. I work nights which means I sleep during the day and since I live in a hot dry air and state waking up at 1300 hrs drenched in sweat because The thermostat and the app didn’t talk to each other showing my location and the thermostat were in the same place; the schedule that I set up wasn’t followed; or the fact that the thermostat did not detect any motion for an extended period of time. Not only is this a problem when I am sleeping on my work days as a nurse, but it’s also a problem on my off days when I just want to spend the morning in bed and after six or 7 AM it throws the temperature up to 86°. Google developers I know you can fix this and I hope you can even if it means downloading firmware to help and upgrading the app. I also know that these are changing times and more people are at home so even more now than ever the thermostat doesn’t know what the hell it’s doing because we are all home now. But you would really help an ER nurse out if you could truly get this fixed on the Nest E and other thermostat. Thanks
  • Great, intuitive, useful app for a great product (Nest thermostat). Apr 26, 2021

    By John Alden
    I bought this thermostat at the same time I replaced my HVAC system a couple weeks ago, but I wish I'd gotten one sooner. I'm sure I've already saved money, because the learning function has already made it WAY easier to maintain a comfortable temperature, and I don't forget that I have the AC or heat on, and overshoot a comfortable temperature. I was really impressed how quickly it learned my habits, and began preempting my changes, so I find I'm quickly losing the habit of constantly thinking about the temperature, and I haven't found myself uncomfortable enough to be reminded since about day 2. It's really cool to be able to control it from my phone, but I find the more technical controls useful, and the data it records and aggregates is just as interesting and useful. I know this is supposed to be a review for the app, not the thermostat, but it's really just an aspect of the same product, so I believe it's relevant. It IS a solid, intuitive app, user friendly & well laid out, and it's an app for an undeniably great product. Pricey, but absolutely worth it.
  • Works great until you change the WiFi Password Jul 13, 2021

    By Liqalotapus
    Worked great in -40 temp to 104degree F temperatures, night/Day, worked great for really almost a year. The girlfriend changed the WiFi password about a week ago, and since then I have tried and tried to get back in to the camera, it just won’t connect, google has no support for it in the end. Just leads you around for trouble shoot your issues, I only keep getting the C100-C119 codes. Trouble shoot them atleast 3 times a day for the last week. NO LUCK AT RECONNECTING. Google says try using your old password, umm yeah okay so change wifi back to original password, reset everything uninstalled the app etc etc tried to connect with it and still nothing. So changed password again disconnected everything then rebooted it all left the camera plugged in and gave it the password again, wouldn’t connect to wifi, dun matter how close u bring it to the router it won’t connect. Anyways I left it alone for almost the whole day and it connected for about 5mins. Then it just lost connection again. So $188 don’t seem like much to a lot of ppl but it’s a lot to me. ALSO GOOGLE JUST TOOK $60 from me to renew the fkin yearly plan for data I did cancel it and still yet to be reimbursed so there’s that too.
  • On The Fence because of Price of Unit Oct 17, 2021

    By ChitownOne
    The nest is second to none. I have replaced three electronic thermostats and was hesitant to purchase the unit for couple reasons. I have Alexa units through out the house. The cost compared to other units. My only regret I should have bought it earlier. It’s easy to install and use. The Mobil app is so convenient. If your laying in bed you can adjust the temperature from your phone. If your away from your home you can monitor and change any setting remote. Ladies turned the heat up or air conditioning down no problem Mobil app! The features are amazing it’s a well thought out product. The unit view awakes when you look to see what the temp is.. Only negative about nest is if you have google workspace you have to create another email outside of workspace. The google nest product does not connect to google nest thermostat. That’s a very small one time inconvenience for the most sophisticated easy to use thermostats I have used as a home owner of over 30 years! On the fence but it! You won’t be disappointed but amazed with the quality and convenience of the unit.
  • Long term user Jan 9, 2021

    By ludwigj
    I have had Nest products for about 8 year in my 2 homes. I have enjoyed being able to monitor and manage the temperatures at each home at any time. I have not found the Protect product as useful. I went all in a brought 5 Protects and found them to be supper expensive and annoying to maintain. After about 6-8 years Nest will send you a notice that you Protect will no longer work and you have to replace it with a new. The other annoyance it takes allot of batteries 6-8 that don’t last that long. It test it self once a month which is annoying and create a lot of unnecessary messages and disruption. Given the cost of batteries and the device and frequent messages I have decide not to replace theProtect as they obsolete. I will just replace them with stand alone 10 year maintenance free devices and save a fair amount of money and aggravation. When I started with nest they were just Nest but now that Google owns them ever time I sign it to maintain my device Google wants me to switch over to my Google account to manage them. I use a lot of Google products but at some point I want to restrict how much info they have on me so I keep saying no I don’t want to switch to Google. It is very annoying.
  • Love My Nest Cameras Dec 28, 2019

    By carcar advancer
    i have had my nest cameras for about a year & a half and i would recommend them to anyone! the quality of both the video & audio is still amazing to me. i bought the cameras after having a recurring issue with a neighbor & their teenagers. it was not long before the cameras put an end to the ongoing issue. the teens were in rare form one day, yelling obsenities & making crude gestures. then they called their mom & said i was harrassing them. when she got home i walked across the street with my cell phone. both cameras caught the entire episode. at one point the teens were out of view of the cameras, but the AUDIO was still captured of them threatening to destroy my cameras. i have not had an issue since then. the cameras were a lifesaver! on another occasion, my mailbox had been hit, so i just scrolled back through the video & there it was. a landscaping truck had taken it out. i simply called the company, forwarded the video & they replaced my mailbox. i am a single woman, so the cameras give me peace of mind. they have paid for themselves many times over!
  • One small thing that makes a big difference to me Nov 30, 2019

    By ___________________________.__
    The app itself works well. There are periods of time through the year where I would just like to run the fan on my furnace without being in heating or cooling mode. The nest thermostat can run the fan by itself, but when doing so it must be in heating or cooling mode. In spring, I like to circulate cool air from the basement through the house. I also like to leave windows open for fresh air, and circulate that air too. There are days where it’s 80* during the day and 50* at night. These are perfect days to leave windows open and periodically run the fan. However, for this to work with the nest, I have to set the cooling mode on and use a cooling set point above 80* to make sure the air conditioning isn’t coming on wastefully while windows are open. It’s not the end of the world, but an item that I believe should be simple functionality that would bring me to like the product better. If it worked as I would like it to, I could check in on the temperature with the app and run the fan during the day, without having to mess around and closely monitor temperatures.
  • Nov 9, 2021

    By Allison Olsen
    I don't like the 'Cute' interface for programming the weekly schedule. Just let me select a time and temp without having to add and remove these little temp range bars I have to adjust with 10 times to get my temp range correct because it's so sensitive. Also, I hate the way the learning function works; it should have some better inferences from the forecasted temperatures. Never 'learns' my leave & return times correctly. Want my old thermostat back.
  • Nov 27, 2021

    By Cristi Espada-Esposito
    Although the quality of the video and audio is great, you have to pay the subscription to get the true features which is not finacially friendly for families on a budget. For instance, if you recieve a notification of a person spotted at the front door while you are at work, you will have to be a paid subscriber to actually see the video playback. Bummer.
  • Nov 23, 2021

    By Brock Caskey
    Update: After a year and a half of use, I still appreciate the hardware of my nest doorbell. I enjoy having the ring tones and the integration in Google home hub. However, the limitations are still quite frustrating. Not being able to review actual footage outside the subscription program is annoying. My $20 Chinese cameras interfaces are MUCH smoother and user friendly. The nest app seems specifically designed to make you pay a monthly fee. Instead, I use a cheap camera in conjunction with it!
  • Frustrating Oct 17, 2020

    By larry_ren
    The products themselves are excellent quality. But this app is a huge disappointment. It has such a high latency rate - you open the app and it takes 45 seconds to load up to the main menu. (It’s not my wifi or cellular connection) So let’s consider this: your doorbell rings. You open the app, wait 45 seconds, then navigate to the doorbell where you can access the microphone and begin talking. At that point, the interaction time has been about 55 seconds. Most people, after ringing a doorbell, won’t stay at the door that long, thus by the time I can finally get to the mic the person is gone and the feature is no longer useful. Additionally, it’s a pain to guard nest guard with the app. I’ll tap the shield and it will load for 30 seconds and then say it can’t connect. I do it again. Can’t connect. After 5 or 6 times it will FINALLY arm the system. A last complaint I have is that nest is no longer integrated with HomeKit. It was previously before the company was purchased by Google. I get that Google instead wants you to use the Google home system however, as an avid Apple user, it’s frustrating to have to use 2 systems. We chose Nest because the physical products are far beyond the competition but there are some serious rooms for improvement for this application. Reduce network calls on app launch, considering auditing latency for the app and see where the problem lies, and please integrate with HomeKit.
  • Nov 29, 2021

    By Rick Gerrity
    Randomly stops working. I'd give it zero stars if I could. Just take a look at the troubleshooting pages to see all the common issues. Google should be ashamed of themselves for putting this on the market - thermostats should be robust and failure proof because if they stop working, the results can be catastrophic for the homeowner.
  • Nov 28, 2021

    By Gary Fralick
    Well, Never Again With Google. My three-year-old Nest Indoor Camera went offline and I have tried all troubleshooting and codes to get it back online. Our Nest doorbell camera still works well in the app. We hired Geek Squad to get our Yale lock online (it worked fine when it was installed two years ago but went offline in the past year). They could not get it connected even with a Nest Connect. So it's useless. Spent way too much money for these issues. Done with Google.
  • Nov 14, 2021

    By einajr
    Ever since Halloween... All the ringing of the doorbell was delayed with trick or treaters. Now the camera will freeze when someone rings it or it turns off. I've had it for several years and this is new and frustrating. If someone rings, there is no video for a minute or two then it starts again. How do you even address something like this
  • Google ruined Nest Mar 4, 2021

    By Kurt Kinetic
    Not sure what happened to the Nest thermostat product line, either Google took over and tweaked the product to their specifications, or Nest produced a product that was meant to be disposable and then sold it to Google... My two year old nest thermostat woke up one day and decided that it couldn’t/wouldn’t connect to my wifi. No reason, that Google would admit to, just because it felt the need to be independent I guess? After a day of back and forth with google support, they graciously offered to replace my two year old thermostat (just a few months out of warranty... what happened to products that were designed to last and last and last???). I waited the week to get my new thermostat and just finished the almost two hour installation process... same issue as before, first it couldn’t/wouldn’t find my wifi network, then when it finally found it, it wouldn’t/couldn’t connect (keep claiming the password was incorrect...no it wasn’t), then when it finally conceded to doing what it was designed to do, it wouldn’t connect to my nest app on my iPhone... after several resets and retry’s, I was finally able to convince the two products to communicate with each other... probably my last nest product... my A/C guy says go with Honeywell... think I will next time...
  • Nov 20, 2021

    By Capture Luv
    Disappointed that when they did an update not too long ago my system hasn't been working properly. It's extremely cold at times and then extremely hot at times. Sometimes it shows that the heat is on but there's nothing blowing out the system. I set it to a certain degree and the system does nothing but turn orange and just does nothing. Pretty freaking annoying. This needs to be fixed. I also reset my system to factory settings thinking it would help but it did not!!!
  • Nov 9, 2021

    By Joseph Ferraro
    So everything was fine with my Pixel 5. I upgrade to the Pixel 6 Pro and transferred all my data to the Pixel 6 Pro. I open the Nest spp, and it asks me to login. I log in with my account and now I have two homes, and no devices. I uninstall the app, And start the process again. Same outcome. I guess I can add devices AGAIN. But that means I have to get on a ladder and go to all my Nest Protects to scan them. Real convenient. So which of the 2 homes should I do that in? I am regretting this purc
  • Nov 13, 2021

    By Fred Godsmark
    Using it with just as a doorbell it works but as a camera that is supposed to take just event pictures it is useless. It misses events ... like me standing there. When we used the full service it logged out daily and then would tell me the acount did not exist. They managed to have an account to take money though. Tried to cancel and eventually the bank put a stop payment and refunded me 2 months and took it back from them. Zero customer service, they hide behind so many emails. Get a Ring.
  • img Community
    2 reasons I love Nest. One: scheduling heater & AC is so much easier to do with apps. Two: turning it on/off remotely saves our live especially in hot summer and cold winter!
    img by Naoki
    2 years ago
  • img Community
    You can protect your home from burglary using this tool. It's an all in 1 resource with an alarm feature that you can arm and disarm at will. You'll also be alerted if the alarm goes off when the tool's sensor is triggered.
    img by Malik
    1 year ago
  • img Community
    Tired of seeing a heating bill in the wintertime that is $200 or more? An app can help you keep your costs down. It makes it easy to set your smart thermostat from anywhere so that your heat will come on right before you come home if you wish rather than running all day.
    img by Stefan
    1 year ago
  • img Community
    Creating a well-insulated home doesn't have to take a team of 2 or 3 contractors when you can utilize your phone to control the temperature. Set schedules, adjust temperatures, and monitor insulation effectiveness from your phone.
    img by Stefan
    1 month ago

No reviews available

  • Replacement Thermostats Apr 17, 2020

    By Firemanndave
    I’ve had Honeywell internet-compatible thermostats in my house for nearly six years, and they just stopped communicating with the internet after multiple calls with service. Luckily I got them at Costco! Costco returned them with no issues, and they also happened to have Nest thermostats available too. So I got a full refund for the old thermostats, and bought two new Nest Version 3 thermostats (as my house is divided into two areas). Replacing the first thermostat took a little longer than the second, as it was just getting to know how the unit works and confirming the wire schematic. The first unit connected to my router with no problems, but the second one kept failing at first. I ended up temporarily moving the second unit to the first unit’s location and got it to connect. After I moved it back to its correct location, it was still connecting ok. The only reason I gave it 4 out of 5 stars was that the actual application kept disconnecting after both thermostats were connected, and several times during installation. It’s almost like it reset, and you’d have to start the install from the beginning again with the Nest app.
  • Great, intuitive, useful app for a great product (Nest thermostat). Apr 26, 2021

    By John Alden
    I bought this thermostat at the same time I replaced my HVAC system a couple weeks ago, but I wish I'd gotten one sooner. I'm sure I've already saved money, because the learning function has already made it WAY easier to maintain a comfortable temperature, and I don't forget that I have the AC or heat on, and overshoot a comfortable temperature. I was really impressed how quickly it learned my habits, and began preempting my changes, so I find I'm quickly losing the habit of constantly thinking about the temperature, and I haven't found myself uncomfortable enough to be reminded since about day 2. It's really cool to be able to control it from my phone, but I find the more technical controls useful, and the data it records and aggregates is just as interesting and useful. I know this is supposed to be a review for the app, not the thermostat, but it's really just an aspect of the same product, so I believe it's relevant. It IS a solid, intuitive app, user friendly & well laid out, and it's an app for an undeniably great product. Pricey, but absolutely worth it.
  • On The Fence because of Price of Unit Oct 17, 2021

    By ChitownOne
    The nest is second to none. I have replaced three electronic thermostats and was hesitant to purchase the unit for couple reasons. I have Alexa units through out the house. The cost compared to other units. My only regret I should have bought it earlier. It’s easy to install and use. The Mobil app is so convenient. If your laying in bed you can adjust the temperature from your phone. If your away from your home you can monitor and change any setting remote. Ladies turned the heat up or air conditioning down no problem Mobil app! The features are amazing it’s a well thought out product. The unit view awakes when you look to see what the temp is.. Only negative about nest is if you have google workspace you have to create another email outside of workspace. The google nest product does not connect to google nest thermostat. That’s a very small one time inconvenience for the most sophisticated easy to use thermostats I have used as a home owner of over 30 years! On the fence but it! You won’t be disappointed but amazed with the quality and convenience of the unit.
  • Love My Nest Cameras Dec 28, 2019

    By carcar advancer
    i have had my nest cameras for about a year & a half and i would recommend them to anyone! the quality of both the video & audio is still amazing to me. i bought the cameras after having a recurring issue with a neighbor & their teenagers. it was not long before the cameras put an end to the ongoing issue. the teens were in rare form one day, yelling obsenities & making crude gestures. then they called their mom & said i was harrassing them. when she got home i walked across the street with my cell phone. both cameras caught the entire episode. at one point the teens were out of view of the cameras, but the AUDIO was still captured of them threatening to destroy my cameras. i have not had an issue since then. the cameras were a lifesaver! on another occasion, my mailbox had been hit, so i just scrolled back through the video & there it was. a landscaping truck had taken it out. i simply called the company, forwarded the video & they replaced my mailbox. i am a single woman, so the cameras give me peace of mind. they have paid for themselves many times over!
  • Nest Thermostat App Dec 21, 2019

    By stlrunningman
    Pros: -well built. -easy to install -built in lithium ion battery backup -Geofencing. -runs fan after the heat turns off for a couple minutes to get the rest of the heat out of the ductwork instead of heating the walls. -seems to connect well on both 2.4 and 5 G networks. - the app does well at showing the thermostat wire connections. Cons -does not work with Apple home kit which would put the Thermostat control right in the control center of the iPhone. I am hoping they add this in a future update! -no geofencing range limit that can be set. Not sure what range it is using. It would be great to at least know. -requires all home members who want to use geofencing (home/away) feature to have separate google accounts. -does seem to always recognize when I come home and doesn’t switch from Away to Home mode. -cannot set the cycle rate so the temps fluctuate way to much. I am guessing the different is about 2 or 3 degrees. This maintenance band is too wide. -both on the app and the thermostat it’s hard to know what temperatures you are looking at, is it the actual temperature or set point. Especially around the dial, it just uses points and does not list out the actual temperature. Very annoying. I don’t want to have to add up 1/2 degree tick marks. Include some numbers already. -lithium ion battery is probably not replaceable. Was a tough choice between this and the Emerson Sensi. Just hoping for some good updates now that google owns it.
  • One small thing that makes a big difference to me Nov 30, 2019

    By ___________________________.__
    The app itself works well. There are periods of time through the year where I would just like to run the fan on my furnace without being in heating or cooling mode. The nest thermostat can run the fan by itself, but when doing so it must be in heating or cooling mode. In spring, I like to circulate cool air from the basement through the house. I also like to leave windows open for fresh air, and circulate that air too. There are days where it’s 80* during the day and 50* at night. These are perfect days to leave windows open and periodically run the fan. However, for this to work with the nest, I have to set the cooling mode on and use a cooling set point above 80* to make sure the air conditioning isn’t coming on wastefully while windows are open. It’s not the end of the world, but an item that I believe should be simple functionality that would bring me to like the product better. If it worked as I would like it to, I could check in on the temperature with the app and run the fan during the day, without having to mess around and closely monitor temperatures.
  • Nest Aware Feb 22, 2021

    By -ashes
    I think this app is great, but I do think that it should work a bit better with Nest aware subscriptions. My sub trial when getting the cameras ran out. I wasn’t notified and didn’t know that you could not see playback of events of motion w/o it. I think that if your inside the app w/o one there could be a way to show a action of being able to set up a subscription via routed to browser just like the view account info does. In setting I think if they used inside the Nest aware tab maybe manage subscriptions, help, etc? Might be useful other than seeing what nest aware can do. Also there is a nest aware plus, I don’t believe it’s shown what’s the difference inside the app either which could be nice. These features I feel are important so having better usability would be appreciated! I had to go on the website nest on my laptop and that’s the only way I knew I didn’t have a subscription set up and was able to do it that way. — if you need a UX Designer, let me know! 👋🏼 KatharineAshley(dot)com 💖 Thank you, looking forward to any updates
  • Nov 28, 2021

    By Aravind Gayam
    It seems the Nest doorbell and the lock are not properly integrated. That's unfortunate given they come from the same family of products. When someone rings my doorbell, I see a notification. Upon clicking I can talk to them or see their video. But there is no way for me to unlock the door from the same UI. I need to hit back, go to the Nest lock UI and unlock the door. There is formal classification/ organization of nest devices by rooms of the house. Devices within a room can be integrated
  • Needs hold feature and to be night shift worker friendly May 20, 2020

    By Yimmy291
    Don’t get me wrong I love nest and nest products they are great. However, I have the Nest E and I wish that there was a temperature hold feature for this or something similar to that. I have attempted to troubleshoot this problem by clearing out The schedule and setting it two times but it always reverts back to Eco or the temperature goes up. I work nights which means I sleep during the day and since I live in a hot dry air and state waking up at 1300 hrs drenched in sweat because The thermostat and the app didn’t talk to each other showing my location and the thermostat were in the same place; the schedule that I set up wasn’t followed; or the fact that the thermostat did not detect any motion for an extended period of time. Not only is this a problem when I am sleeping on my work days as a nurse, but it’s also a problem on my off days when I just want to spend the morning in bed and after six or 7 AM it throws the temperature up to 86°. Google developers I know you can fix this and I hope you can even if it means downloading firmware to help and upgrading the app. I also know that these are changing times and more people are at home so even more now than ever the thermostat doesn’t know what the hell it’s doing because we are all home now. But you would really help an ER nurse out if you could truly get this fixed on the Nest E and other thermostat. Thanks
  • Works great until you change the WiFi Password Jul 13, 2021

    By Liqalotapus
    Worked great in -40 temp to 104degree F temperatures, night/Day, worked great for really almost a year. The girlfriend changed the WiFi password about a week ago, and since then I have tried and tried to get back in to the camera, it just won’t connect, google has no support for it in the end. Just leads you around for trouble shoot your issues, I only keep getting the C100-C119 codes. Trouble shoot them atleast 3 times a day for the last week. NO LUCK AT RECONNECTING. Google says try using your old password, umm yeah okay so change wifi back to original password, reset everything uninstalled the app etc etc tried to connect with it and still nothing. So changed password again disconnected everything then rebooted it all left the camera plugged in and gave it the password again, wouldn’t connect to wifi, dun matter how close u bring it to the router it won’t connect. Anyways I left it alone for almost the whole day and it connected for about 5mins. Then it just lost connection again. So $188 don’t seem like much to a lot of ppl but it’s a lot to me. ALSO GOOGLE JUST TOOK $60 from me to renew the fkin yearly plan for data I did cancel it and still yet to be reimbursed so there’s that too.
  • Long term user Jan 9, 2021

    By ludwigj
    I have had Nest products for about 8 year in my 2 homes. I have enjoyed being able to monitor and manage the temperatures at each home at any time. I have not found the Protect product as useful. I went all in a brought 5 Protects and found them to be supper expensive and annoying to maintain. After about 6-8 years Nest will send you a notice that you Protect will no longer work and you have to replace it with a new. The other annoyance it takes allot of batteries 6-8 that don’t last that long. It test it self once a month which is annoying and create a lot of unnecessary messages and disruption. Given the cost of batteries and the device and frequent messages I have decide not to replace theProtect as they obsolete. I will just replace them with stand alone 10 year maintenance free devices and save a fair amount of money and aggravation. When I started with nest they were just Nest but now that Google owns them ever time I sign it to maintain my device Google wants me to switch over to my Google account to manage them. I use a lot of Google products but at some point I want to restrict how much info they have on me so I keep saying no I don’t want to switch to Google. It is very annoying.
  • Nov 9, 2021

    By Allison Olsen
    I don't like the 'Cute' interface for programming the weekly schedule. Just let me select a time and temp without having to add and remove these little temp range bars I have to adjust with 10 times to get my temp range correct because it's so sensitive. Also, I hate the way the learning function works; it should have some better inferences from the forecasted temperatures. Never 'learns' my leave & return times correctly. Want my old thermostat back.
  • Mixed feelings about the product Feb 11, 2021

    By tjonlyric
    I have to be honest that I had really high hopes for the Nest product and it’s family of devices, but over time I have grown a little frustrated with its operation. I own a Nest thermostat and a Nest Protect, the thermostat is constantly resetting my manually set programs without making physical adjustments on my phone or at the thermostat itself, I am having to reprogram the Nest about once a month. I changed my internet provider last year and ever since my Protect has been offline, I have followed all the instructions to connect the project to the Nest, and keep getting an error message saying the Protect is too far from the Thermostat to connect, this message arrives as I am physically holding the Protect in hand while standing next to the Thermostat. I have deleted the device and tried adding it numerous times with the same failures. Beyond that the protect consumes batteries at an incredible clip, you would think that such a powerful company behind the. Eat products would be able to deliver an energy efficient product, but I guess that has yet to happen. Sadly, I am more disappointed than excited about how this product has functioned over the years.
  • Nov 14, 2021

    By ShugTexas
    Slow slow slow. Heaven forbid there was a real emergency, when there is an alert and I go to the app it takes forever to load if at all. App will crash take its sweet time or log you off entirely. Not for emergency use. If you're in a hurry buy something else. If you're monitoring a baby, orto just to sneak a peak of your home or kids. Go for it. I do not recommend for security purposes to slow of a response time. The burglars would be well and off.
  • Nov 22, 2021

    By Nitin Ranadive
    I don't know of ours a problem with the spp or the thermostat. It has all the access it needs to my phone. But it wouldn't go to the eco mode when we are away. Earlier it was exactly the other way round. It was going to eco mode when we were at home. But I think I had not given it all the access at that time so that was my mistake.
  • Nov 27, 2021

    By Cristi Espada-Esposito
    Although the quality of the video and audio is great, you have to pay the subscription to get the true features which is not finacially friendly for families on a budget. For instance, if you recieve a notification of a person spotted at the front door while you are at work, you will have to be a paid subscriber to actually see the video playback. Bummer.
  • Nov 23, 2021

    By Brock Caskey
    Update: After a year and a half of use, I still appreciate the hardware of my nest doorbell. I enjoy having the ring tones and the integration in Google home hub. However, the limitations are still quite frustrating. Not being able to review actual footage outside the subscription program is annoying. My $20 Chinese cameras interfaces are MUCH smoother and user friendly. The nest app seems specifically designed to make you pay a monthly fee. Instead, I use a cheap camera in conjunction with it!
  • Google ruined Nest Mar 4, 2021

    By Kurt Kinetic
    Not sure what happened to the Nest thermostat product line, either Google took over and tweaked the product to their specifications, or Nest produced a product that was meant to be disposable and then sold it to Google... My two year old nest thermostat woke up one day and decided that it couldn’t/wouldn’t connect to my wifi. No reason, that Google would admit to, just because it felt the need to be independent I guess? After a day of back and forth with google support, they graciously offered to replace my two year old thermostat (just a few months out of warranty... what happened to products that were designed to last and last and last???). I waited the week to get my new thermostat and just finished the almost two hour installation process... same issue as before, first it couldn’t/wouldn’t find my wifi network, then when it finally found it, it wouldn’t/couldn’t connect (keep claiming the password was incorrect...no it wasn’t), then when it finally conceded to doing what it was designed to do, it wouldn’t connect to my nest app on my iPhone... after several resets and retry’s, I was finally able to convince the two products to communicate with each other... probably my last nest product... my A/C guy says go with Honeywell... think I will next time...
  • Nov 12, 2021

    By T Whit
    For the 3rd time my "Home" app became disassociated from my "Nest" app through no fault of mine. Was told this time it was caused by my account being "hung" during cell phone upgrade. I had loss of device controls. It took hours once again to get it reconnected through painful chat sessions and my account restored so cameras, doorbell and thermostat would work again. Was passed to 4 different people before issue was resolved. This app works fine when it is functioning as intended.
  • Nov 11, 2021

    By Jessica
    Could be so much better! I use it for the Nest thermostat. The history is truncated, you are not able to select a date range to see more data. The scheduling has too many clicks/adjustments (even with copy feature) to get it right where you want it. The app home screen doesn't show you what temp it is, only what you have it set to. You have to click into the temp button to see what temp it is. Yet another extra step!
  • Impossible to change, thumbs down v2 Jun 14, 2021

    By joeh b
    I have had the Nest for about a month now. Initially, the learning feature worked great. However, as summer approaches it’s getting warmer faster than I can create inputs for the device. So, I’m waking up in the middle of night to a boiling home. When I attempt to manually make changes to the schedule, a few glaring issues arise: (1) it’s impossible to make broad changes across multiple days (2) it’s literally impossible to delete temperature changes - once the Nest has added a temperature change you are stuck with it - I have instances where the temperature schedule requires 3-4 adjustments in the same 3-4 hour span of time. Brutal. I have an iPhone X - there are Most certainly bugs in the app that inhibit the user from rapidly making changes to the schedule (3) the app forces you to use this non intuitive landscape mode for schedule changes, additionally - the schedule settings screen is so poorly designed and requires you to press buttons on your iPhone in a ridiculously precise way. I’m frankly shocked the app experience is so poor given this is a google acquired company. I wish I had gone with another brand entirely, with a newer app.
  • Frustrating Oct 17, 2020

    By larry_ren
    The products themselves are excellent quality. But this app is a huge disappointment. It has such a high latency rate - you open the app and it takes 45 seconds to load up to the main menu. (It’s not my wifi or cellular connection) So let’s consider this: your doorbell rings. You open the app, wait 45 seconds, then navigate to the doorbell where you can access the microphone and begin talking. At that point, the interaction time has been about 55 seconds. Most people, after ringing a doorbell, won’t stay at the door that long, thus by the time I can finally get to the mic the person is gone and the feature is no longer useful. Additionally, it’s a pain to guard nest guard with the app. I’ll tap the shield and it will load for 30 seconds and then say it can’t connect. I do it again. Can’t connect. After 5 or 6 times it will FINALLY arm the system. A last complaint I have is that nest is no longer integrated with HomeKit. It was previously before the company was purchased by Google. I get that Google instead wants you to use the Google home system however, as an avid Apple user, it’s frustrating to have to use 2 systems. We chose Nest because the physical products are far beyond the competition but there are some serious rooms for improvement for this application. Reduce network calls on app launch, considering auditing latency for the app and see where the problem lies, and please integrate with HomeKit.
  • Nov 29, 2021

    By Rick Gerrity
    Randomly stops working. I'd give it zero stars if I could. Just take a look at the troubleshooting pages to see all the common issues. Google should be ashamed of themselves for putting this on the market - thermostats should be robust and failure proof because if they stop working, the results can be catastrophic for the homeowner.
  • Nov 28, 2021

    By Gary Fralick
    Well, Never Again With Google. My three-year-old Nest Indoor Camera went offline and I have tried all troubleshooting and codes to get it back online. Our Nest doorbell camera still works well in the app. We hired Geek Squad to get our Yale lock online (it worked fine when it was installed two years ago but went offline in the past year). They could not get it connected even with a Nest Connect. So it's useless. Spent way too much money for these issues. Done with Google.
  • Nov 14, 2021

    By einajr
    Ever since Halloween... All the ringing of the doorbell was delayed with trick or treaters. Now the camera will freeze when someone rings it or it turns off. I've had it for several years and this is new and frustrating. If someone rings, there is no video for a minute or two then it starts again. How do you even address something like this
  • Nov 20, 2021

    By Capture Luv
    Disappointed that when they did an update not too long ago my system hasn't been working properly. It's extremely cold at times and then extremely hot at times. Sometimes it shows that the heat is on but there's nothing blowing out the system. I set it to a certain degree and the system does nothing but turn orange and just does nothing. Pretty freaking annoying. This needs to be fixed. I also reset my system to factory settings thinking it would help but it did not!!!
  • Nov 9, 2021

    By Joseph Ferraro
    So everything was fine with my Pixel 5. I upgrade to the Pixel 6 Pro and transferred all my data to the Pixel 6 Pro. I open the Nest spp, and it asks me to login. I log in with my account and now I have two homes, and no devices. I uninstall the app, And start the process again. Same outcome. I guess I can add devices AGAIN. But that means I have to get on a ladder and go to all my Nest Protects to scan them. Real convenient. So which of the 2 homes should I do that in? I am regretting this purc
  • Nov 13, 2021

    By Fred Godsmark
    Using it with just as a doorbell it works but as a camera that is supposed to take just event pictures it is useless. It misses events ... like me standing there. When we used the full service it logged out daily and then would tell me the acount did not exist. They managed to have an account to take money though. Tried to cancel and eventually the bank put a stop payment and refunded me 2 months and took it back from them. Zero customer service, they hide behind so many emails. Get a Ring.
  • Nov 9, 2021

    By Robert Napier
    Very weak app experience for Nest devices. For example, Nest doorbell is viewed through the Nest app, but a different camera is viewed through Google home. Not sure why they wouldn't all be able to have a single app to view these cameras (like Ring). Very poor interface and user experience in both apps when trying to review video events. Again, Ring is far better.
  • Trapped in a service that I did not want. Mar 13, 2021

    By TheRidetohealth
    I bought my cameras two years ago and have had no complaint until recent. I have upgraded my plan and down graded my plan with no problems until late. I called myself upgrading back to 30 days video history to find out about EBR(event based recording). The most ridiculous thing I have ever came across. Now there are patches of footage in my history that are missing. I have missed arguments that the cameras use to pick up but now don’t because no one was in view of the camera. I can not stand it. I bought the cameras because the way they function. With the upgrade I’m now generation two and the owner of 300 dollar cameras that function how google feels they should. To top it off I was paying $40per camera a year. Now to get them to function the way they were when I bought them.I have to pay $60 a year per camera. The costumer service is below average the take turn transferring you to the next person that can not help you. Defiantly a product to avoid. There are other cameras out there for cheaper. That offer the same thing cheaper and you can avoid having patches of important footage missing. The company is trying to save storage space or charge you monthly for it is my best guess. Either way it’s at the cost of the consumers sense of security.
  • Nov 14, 2021

    By Dan Suspencer
    Not the most friendly app. App feels clunky for lack of a better term. Turned sound notifications off but continue to still get alerts from noises. **Update.** Still picks up every little sound even with the sound alerts turned off. Tried resetting doorbell, turning on and off camera, uninstall reinstall app.. nothing works unless you disable the microphone. But what good does that do when sound is needed at the time? Hurry and fumble my way thru the app to enable the mic???

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