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NAVICA

NAVICA

Abbott

View, manage and share results from select Abbott rapid tests

2.3 Ratings 1K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.
  • Worked perfectly Jul 14, 2021

    By embgyn
    Used this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!
  • Sep 29, 2021

    By Lioness Theresa
    Hope it stays this easy! Because of negative reviews, I was nervous. I had already downloaded the app and logged in several times to get used to it. Bought the test and process was VERY easy. Got results in my email and in the app with the QR Code. Wait time was just a couple minutes to link with someone and they were easy to understand. Used laptop with video/audio thru Chrome, and the Navica app is on my cell. Process took less than 30 mns beginning to end.
  • Great app; could use a couple extra features Oct 17, 2020

    By BlueCheese4567
    First off, I like the app and how nicely it integrates with the BinaxNow test. There’s one ease-of-use feature I’d like to see though: If someone was, say, working at a company that requires you to go through a drive-through temperature screening when they arrive at work and also has to show their test status in the NAVICA app at the same time, it can be a bit of a safety hazard to be fumbling with unlocking a phone, opening the app, and unlocking the app, even with Face ID enabled. Similar to an airline boarding pass, it would be convenient if the most recent test could be added to Apple Wallet. If you could set some kind of geographic boundary in the app, so when you get to where you have to show the pass for a positive result, it would pop up on the lock screen, just like a boarding pass does at the airport.
  • Easy, quick, essential for international travel Sep 5, 2021

    By Two N Jenn
    It just takes a few minutes to set up everything ahead, making sure that all the ducks are in a row. I did make sure to set up app while home, before travel. The two individuals that oversaw the test were great, and the entire process took less than 25 minutes from start to finish once the session started. This process does require good internet connection, Safari browser, and a well lit, quiet location. App is easy to use and results were instantly sent to the NAVICA app. The “pass” is easily found on the app for when it is needed to be presented for US entry.
  • The app itself is great Aug 30, 2021

    By KP_App_Store_Reviews
    Getting this app set up and getting my tests run and verified all worked pretty flawlessly. I was happy with that. Was the proctor process painful? Sometimes. I’ve done this twice and one time I had no wait time because I did it on the weekend in the middle of the afternoon—I’m guessing this is off-peak hours. The other time was a workday evening and took much longer to get connected. The proctors themselves can sometimes be hard to understand, mostly due to connection, but that isn’t the apps’ fault, so my rating is given based on my assessment of the app itself.
  • It’s an ok app Sep 2, 2021

    By Fattycakes17
    It’s good for showing your test results but it seems like it should have a section for adding your vaccine information including a picture of your vaccine card. You have to go online to e-Med for the test so I don’t actually get any real use from the app other than being able to show my results if I’m asked for them, and I haven’t been asked once so far. Being able to show my vaccine status would have a significant use even after I’m not required to test every 48 hours. Just a thought. Because I’m reasonably sure I will uninstall the app when I’m no longer required to test.
  • Aug 31, 2021

    By Heather brutchey
    I would have rated 5 but but filling out info from the start caused a lot of unnecessary problems. They should be more clear that the adult is the one that signs up and that the minor then gets added to their account to be tested. They should also have a statement saying you need to wait 30 after making changes before calling back. I had to call 3x. I never had to wait more than 15 minutes for a rep and on the third time when all of my info was updated, everything went great. Very easy to use
  • “Days Since Neg Result” indicator Sep 9, 2021

    By Ja17493$:'doensims
    The app gives you a COVID test “digital pass” for airport boarding, and for arrival in other countries. On the day of the test, the indicator shown on the pass is in hours i.e. “8 hours since negative test result “. Which is great. After 24 hours, however, the indicator jumps immediately to “2 days since negative test result”, even though it has only been 24 hours. Similarly, after 48 hours, the indicator jumps to “3 Days since negative test result“, (even though it has only been 2) etc. This is inaccurate and confusing. I recommend the app increment to “one day since negative test result” after 24 hours etc.
  • Does it need to take over audio? No, but it will Feb 15, 2021

    By aks_1991
    There is absolutely zero functionality for this app to need to take over the audio on my phone to play the jarring login sound when launching it. I like to listen to music or podcasts while waiting for my test and this app turns it off to play it’s useless jingle when launching. Can we just not do that please?
  • Worked perfectly Jul 14, 2021

    By embgyn
    Used this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!
  • Sep 29, 2021

    By Lioness Theresa
    Hope it stays this easy! Because of negative reviews, I was nervous. I had already downloaded the app and logged in several times to get used to it. Bought the test and process was VERY easy. Got results in my email and in the app with the QR Code. Wait time was just a couple minutes to link with someone and they were easy to understand. Used laptop with video/audio thru Chrome, and the Navica app is on my cell. Process took less than 30 mns beginning to end.
  • Great app; could use a couple extra features Oct 17, 2020

    By BlueCheese4567
    First off, I like the app and how nicely it integrates with the BinaxNow test. There’s one ease-of-use feature I’d like to see though: If someone was, say, working at a company that requires you to go through a drive-through temperature screening when they arrive at work and also has to show their test status in the NAVICA app at the same time, it can be a bit of a safety hazard to be fumbling with unlocking a phone, opening the app, and unlocking the app, even with Face ID enabled. Similar to an airline boarding pass, it would be convenient if the most recent test could be added to Apple Wallet. If you could set some kind of geographic boundary in the app, so when you get to where you have to show the pass for a positive result, it would pop up on the lock screen, just like a boarding pass does at the airport.
  • Easy, quick, essential for international travel Sep 5, 2021

    By Two N Jenn
    It just takes a few minutes to set up everything ahead, making sure that all the ducks are in a row. I did make sure to set up app while home, before travel. The two individuals that oversaw the test were great, and the entire process took less than 25 minutes from start to finish once the session started. This process does require good internet connection, Safari browser, and a well lit, quiet location. App is easy to use and results were instantly sent to the NAVICA app. The “pass” is easily found on the app for when it is needed to be presented for US entry.
  • The app itself is great Aug 30, 2021

    By KP_App_Store_Reviews
    Getting this app set up and getting my tests run and verified all worked pretty flawlessly. I was happy with that. Was the proctor process painful? Sometimes. I’ve done this twice and one time I had no wait time because I did it on the weekend in the middle of the afternoon—I’m guessing this is off-peak hours. The other time was a workday evening and took much longer to get connected. The proctors themselves can sometimes be hard to understand, mostly due to connection, but that isn’t the apps’ fault, so my rating is given based on my assessment of the app itself.
  • It’s an ok app Sep 2, 2021

    By Fattycakes17
    It’s good for showing your test results but it seems like it should have a section for adding your vaccine information including a picture of your vaccine card. You have to go online to e-Med for the test so I don’t actually get any real use from the app other than being able to show my results if I’m asked for them, and I haven’t been asked once so far. Being able to show my vaccine status would have a significant use even after I’m not required to test every 48 hours. Just a thought. Because I’m reasonably sure I will uninstall the app when I’m no longer required to test.
  • Aug 31, 2021

    By Heather brutchey
    I would have rated 5 but but filling out info from the start caused a lot of unnecessary problems. They should be more clear that the adult is the one that signs up and that the minor then gets added to their account to be tested. They should also have a statement saying you need to wait 30 after making changes before calling back. I had to call 3x. I never had to wait more than 15 minutes for a rep and on the third time when all of my info was updated, everything went great. Very easy to use
  • “Days Since Neg Result” indicator Sep 9, 2021

    By Ja17493$:'doensims
    The app gives you a COVID test “digital pass” for airport boarding, and for arrival in other countries. On the day of the test, the indicator shown on the pass is in hours i.e. “8 hours since negative test result “. Which is great. After 24 hours, however, the indicator jumps immediately to “2 days since negative test result”, even though it has only been 24 hours. Similarly, after 48 hours, the indicator jumps to “3 Days since negative test result“, (even though it has only been 2) etc. This is inaccurate and confusing. I recommend the app increment to “one day since negative test result” after 24 hours etc.
  • Does it need to take over audio? No, but it will Feb 15, 2021

    By aks_1991
    There is absolutely zero functionality for this app to need to take over the audio on my phone to play the jarring login sound when launching it. I like to listen to music or podcasts while waiting for my test and this app turns it off to play it’s useless jingle when launching. Can we just not do that please?
  • Sep 10, 2021

    By Michelle B
    I was not able to create an account using the app. It kept saying "our system is temporarily unavailable." My phone is a new Samsung device running the latest OS, so that's disappointing. I was able to create my account using a web browser and then log into the app, but I know a LOT of people won't easily overcome this issue. I hope very much that we don't encounter any problems when we want to test.
  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.
  • Oct 11, 2021

    By Brandie Hirai
    I tried multiple times to create an account but I continously get booted off when I'm trying to set up a new account. Therefore, I wasn't able to even register my account to set it up....very very dissatisfied because I really wanted to use this app so I can visit restaurants here in Hawaii. I will return my antigen test also because of the problem.
  • Great Idea - Terrible Execution Jul 28, 2021

    By alexia702
    I am writing this review after trying to get two Covid tests done. 2.5 hours later and we have one result. My fiancé registered as “Zach” when his legal name is Zachary. We waited on hold for 20 minutes for someone to pick up and they told us they’d advise him to change it in the app. He did, waited on hold for 20 more minutes, and the change didn’t go through. He tired again… still didn’t work after waiting on hold for 20 minutes. Then he ended up creating an entirely new account and it finally worked. That took him literally almost 2 hours because they make you make changes and wait on hold again. Then I tried mine and it was still apparently pulling up his name because I didn’t clear the catches on my internet browser. After waiting 35 minutes and being told I have to start all over I gave up. If they just let you spend ten seconds fixing an issue while on the phone it’ll save you a half hour or more of headache and waiting for someone to answer. I’d suggest an estimated timer for wait time. Also to fix quick issues once you finally get a hold of someone. I could’ve driven to a clinic and gotten tested 10 times in the amount of time it took us to take one test.
  • Sep 22, 2021

    By Stephen Mendel
    Downloading and entering my info was easy however, the app would not connect with the speaker on my phone (Android) and I had to alternate between holding the phone to my ear so I could hear the proctor and then putting various things in front of the camera, like id card and the unopened test box. I downloaded the app to my iPad but was never able to get any further than testing audio, the app hung up and would not proceed. Altogether very frustrating.
  • Literally useless Jun 30, 2021

    By Brbarlow
    I created my account using my phone on the company website. Worked pretty well! However, I made my purchase of covid tests for an upcoming international trip but am unable to login to the app. I know the password is right and have tried numerous times for 2 days. I attempted the password reset yesterday (twice) but have not received a reset email (yes, I checked the junkmail). At this point you’re probably thinking I just didn’t know my password… so I went back to the website via my web browser and not the app. I was already logged in there. Went to the change password feature which requires entering the old password and a new one. I copied the password I used in the app and what do you know… it updated successfully. So the password and email were never wrong. Went back to the app and tried my new password… didn’t work. I just spent $165 on covid tests from you guys due to the fact I could do the tests via the app in my phone. I have no intention of bringing my laptop on vacation since we’re backpacking but now I either have to do that or let the tests go to waste.
  • Oct 11, 2021

    By Don Lewis
    I get past all the terms and conditions and then it asks for an email verification code. Get the code and enter it and the next screen is where you can create your account. You can sit there on that screen all day if you want, but the second you call up the keyboard to enter a password, it goes back to the opening screen of the app. How am I supposed to do this test if I can't even use the app??
  • Worst process ever Sep 6, 2021

    By NP and MD
    I’m a nurse practitioner and my partner is a physician. We both used this product when traveling, thinking it would be easier/smarter than haphazardly looking for a place to test when abroad. WRONG! After downloading the app and following the instructions, I got my results which were negative. There’s no instructions for how to verify the results. The developers need a step-by-step guide to walk you through the ENTIRE process, from opening the package, performing the test, and verifying the results so you can actually show them at an airport where the primary language isn’t English. I basically have a useless negative result now and have to throw away this test. When I called the help line, it’s closed because it’s 6am on Labor Day on the east coast of the U.S. Something like this needs 24-hour support to accommodate travelers who aren’t in the U.S. and who need to be able to use the product after hours. Save your time, money, and frustration and pay $30 extra to get tested at an airport before you come home. It’s not worth the aggravation.
  • Sep 16, 2021

    By Chad Patrick
    Absolutely terrible. Tried 15 times to connect. On the off chance it did connect with someone after about 2 minutes you get "disconnected". Wasted a home test because was following the prompts and got disconnected after opening the test kit. Biggest waste of time ever. Unfortunately had to give 1 star.
  • Sep 21, 2021

    By Terra Mullins
    0 stars due to the fact that the app is unavailable, I can't create an account, customer service rep has too strong of an accent and 'refused' to get someone else on the line when I specifically explained I have hearing loss and cannot understand her due to her strong accent. I specifically said it's not her fault, it is mine because I have hearing loss. So now I have these 5 kits that I cannot use because I can't create an account or understand the technical support employee.
  • EMed does not work as advertised Aug 1, 2021

    By OmegaOption
    Pay heed to the reviews about weaknesses in the EMed proctored testing process. The Abbott tests themselves work well - having used these for serial testing using the OTC self-test versions. The EMed proctoring apparatus is terrible. I logged in and started a test to initially encounter a wait time of 30 minutes, Despite a successful microphone/camera test (on iOS 14.5, safari 14.1.1) when the proctor jo9ined the session they could not hear or see me. They recommended reestablishing a session on Chrome via the chat feature. Attempted - to be notified that Chrome on iOS is not supported by EMed, and recommended that I use Safari. Re-establishes session on Safari meant I went back to the end of the wait line, at another estimated 36 minutes. I do not have time to wait around for hours on less than optimal international local wi-fi, or carry a full featured PC laptop, which Is what other reviewers are finding necessary to have a successful encounter with EMed. I will have to abandon this testing method.
  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.

No reviews available

  • Worked perfectly Jul 14, 2021

    By embgyn
    Used this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!
  • Sep 29, 2021

    By Lioness Theresa
    Hope it stays this easy! Because of negative reviews, I was nervous. I had already downloaded the app and logged in several times to get used to it. Bought the test and process was VERY easy. Got results in my email and in the app with the QR Code. Wait time was just a couple minutes to link with someone and they were easy to understand. Used laptop with video/audio thru Chrome, and the Navica app is on my cell. Process took less than 30 mns beginning to end.
  • Easy, quick, essential for international travel Sep 5, 2021

    By Two N Jenn
    It just takes a few minutes to set up everything ahead, making sure that all the ducks are in a row. I did make sure to set up app while home, before travel. The two individuals that oversaw the test were great, and the entire process took less than 25 minutes from start to finish once the session started. This process does require good internet connection, Safari browser, and a well lit, quiet location. App is easy to use and results were instantly sent to the NAVICA app. The “pass” is easily found on the app for when it is needed to be presented for US entry.
  • The app itself is great Aug 30, 2021

    By KP_App_Store_Reviews
    Getting this app set up and getting my tests run and verified all worked pretty flawlessly. I was happy with that. Was the proctor process painful? Sometimes. I’ve done this twice and one time I had no wait time because I did it on the weekend in the middle of the afternoon—I’m guessing this is off-peak hours. The other time was a workday evening and took much longer to get connected. The proctors themselves can sometimes be hard to understand, mostly due to connection, but that isn’t the apps’ fault, so my rating is given based on my assessment of the app itself.
  • Great app; could use a couple extra features Oct 17, 2020

    By BlueCheese4567
    First off, I like the app and how nicely it integrates with the BinaxNow test. There’s one ease-of-use feature I’d like to see though: If someone was, say, working at a company that requires you to go through a drive-through temperature screening when they arrive at work and also has to show their test status in the NAVICA app at the same time, it can be a bit of a safety hazard to be fumbling with unlocking a phone, opening the app, and unlocking the app, even with Face ID enabled. Similar to an airline boarding pass, it would be convenient if the most recent test could be added to Apple Wallet. If you could set some kind of geographic boundary in the app, so when you get to where you have to show the pass for a positive result, it would pop up on the lock screen, just like a boarding pass does at the airport.
  • Aug 31, 2021

    By Heather brutchey
    I would have rated 5 but but filling out info from the start caused a lot of unnecessary problems. They should be more clear that the adult is the one that signs up and that the minor then gets added to their account to be tested. They should also have a statement saying you need to wait 30 after making changes before calling back. I had to call 3x. I never had to wait more than 15 minutes for a rep and on the third time when all of my info was updated, everything went great. Very easy to use
  • “Days Since Neg Result” indicator Sep 9, 2021

    By Ja17493$:'doensims
    The app gives you a COVID test “digital pass” for airport boarding, and for arrival in other countries. On the day of the test, the indicator shown on the pass is in hours i.e. “8 hours since negative test result “. Which is great. After 24 hours, however, the indicator jumps immediately to “2 days since negative test result”, even though it has only been 24 hours. Similarly, after 48 hours, the indicator jumps to “3 Days since negative test result“, (even though it has only been 2) etc. This is inaccurate and confusing. I recommend the app increment to “one day since negative test result” after 24 hours etc.
  • It’s an ok app Sep 2, 2021

    By Fattycakes17
    It’s good for showing your test results but it seems like it should have a section for adding your vaccine information including a picture of your vaccine card. You have to go online to e-Med for the test so I don’t actually get any real use from the app other than being able to show my results if I’m asked for them, and I haven’t been asked once so far. Being able to show my vaccine status would have a significant use even after I’m not required to test every 48 hours. Just a thought. Because I’m reasonably sure I will uninstall the app when I’m no longer required to test.
  • Does it need to take over audio? No, but it will Feb 15, 2021

    By aks_1991
    There is absolutely zero functionality for this app to need to take over the audio on my phone to play the jarring login sound when launching it. I like to listen to music or podcasts while waiting for my test and this app turns it off to play it’s useless jingle when launching. Can we just not do that please?
  • Sep 10, 2021

    By Michelle B
    I was not able to create an account using the app. It kept saying "our system is temporarily unavailable." My phone is a new Samsung device running the latest OS, so that's disappointing. I was able to create my account using a web browser and then log into the app, but I know a LOT of people won't easily overcome this issue. I hope very much that we don't encounter any problems when we want to test.
  • Great concept but unacceptable wait time Sep 8, 2021

    By Gato Nica
    I spent over 2.5 hours trying to get my family of five tests done in London the night before my flight. Wait time was 30-55 minutes each and after an Asian speaker with strong accent guided us with instructions, some of our tests went smooth, but two were disconnected while getting tested and had to call and wait another 50 minutes. After the test we had to wait another 15 minutes for the results and get reconnected again, but wait time was much shorter. While the process was smooth for most of us, the duration and technical fails did not let me give more than 2 star rating. It is 1:20am now and finally going to bed for an early flight tomorrow, all because of the test delays.
  • Oct 7, 2021

    By Stephen Gilson
    No ability provided to change email. Excessive use of biometric auth while USING the app. No 2FA. Not compatible with LastPass autofill. This is all before I've made any attempt to report test results or use a pass. Does not bode well.
  • Great product. Terrible customer support Aug 8, 2021

    By jgshopper
    I bought a package of 6 tests for $150 for a recent trip to Portugal. When we phoned the test support center, the wait time was 2 1/2 hours. Two of us completed the test after waiting. The third person in my group kept waiting the 2 1/2 hours but then getting dropped from the wait line. She ended up spending 6 hours on hold before reaching a testing support person!!! The test was simple and accurate. It caused us to waste almost a full day of vacation because of e med’s lack of customer support people. In addition, the tests I received at the beginning of August expire in October so the will not be useful for our next trip.
  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.
  • Oct 11, 2021

    By Brandie Hirai
    I tried multiple times to create an account but I continously get booted off when I'm trying to set up a new account. Therefore, I wasn't able to even register my account to set it up....very very dissatisfied because I really wanted to use this app so I can visit restaurants here in Hawaii. I will return my antigen test also because of the problem.
  • Great Idea - Terrible Execution Jul 28, 2021

    By alexia702
    I am writing this review after trying to get two Covid tests done. 2.5 hours later and we have one result. My fiancé registered as “Zach” when his legal name is Zachary. We waited on hold for 20 minutes for someone to pick up and they told us they’d advise him to change it in the app. He did, waited on hold for 20 more minutes, and the change didn’t go through. He tired again… still didn’t work after waiting on hold for 20 minutes. Then he ended up creating an entirely new account and it finally worked. That took him literally almost 2 hours because they make you make changes and wait on hold again. Then I tried mine and it was still apparently pulling up his name because I didn’t clear the catches on my internet browser. After waiting 35 minutes and being told I have to start all over I gave up. If they just let you spend ten seconds fixing an issue while on the phone it’ll save you a half hour or more of headache and waiting for someone to answer. I’d suggest an estimated timer for wait time. Also to fix quick issues once you finally get a hold of someone. I could’ve driven to a clinic and gotten tested 10 times in the amount of time it took us to take one test.
  • Sep 22, 2021

    By Stephen Mendel
    Downloading and entering my info was easy however, the app would not connect with the speaker on my phone (Android) and I had to alternate between holding the phone to my ear so I could hear the proctor and then putting various things in front of the camera, like id card and the unopened test box. I downloaded the app to my iPad but was never able to get any further than testing audio, the app hung up and would not proceed. Altogether very frustrating.
  • Literally useless Jun 30, 2021

    By Brbarlow
    I created my account using my phone on the company website. Worked pretty well! However, I made my purchase of covid tests for an upcoming international trip but am unable to login to the app. I know the password is right and have tried numerous times for 2 days. I attempted the password reset yesterday (twice) but have not received a reset email (yes, I checked the junkmail). At this point you’re probably thinking I just didn’t know my password… so I went back to the website via my web browser and not the app. I was already logged in there. Went to the change password feature which requires entering the old password and a new one. I copied the password I used in the app and what do you know… it updated successfully. So the password and email were never wrong. Went back to the app and tried my new password… didn’t work. I just spent $165 on covid tests from you guys due to the fact I could do the tests via the app in my phone. I have no intention of bringing my laptop on vacation since we’re backpacking but now I either have to do that or let the tests go to waste.
  • Oct 11, 2021

    By Don Lewis
    I get past all the terms and conditions and then it asks for an email verification code. Get the code and enter it and the next screen is where you can create your account. You can sit there on that screen all day if you want, but the second you call up the keyboard to enter a password, it goes back to the opening screen of the app. How am I supposed to do this test if I can't even use the app??
  • Worst process ever Sep 6, 2021

    By NP and MD
    I’m a nurse practitioner and my partner is a physician. We both used this product when traveling, thinking it would be easier/smarter than haphazardly looking for a place to test when abroad. WRONG! After downloading the app and following the instructions, I got my results which were negative. There’s no instructions for how to verify the results. The developers need a step-by-step guide to walk you through the ENTIRE process, from opening the package, performing the test, and verifying the results so you can actually show them at an airport where the primary language isn’t English. I basically have a useless negative result now and have to throw away this test. When I called the help line, it’s closed because it’s 6am on Labor Day on the east coast of the U.S. Something like this needs 24-hour support to accommodate travelers who aren’t in the U.S. and who need to be able to use the product after hours. Save your time, money, and frustration and pay $30 extra to get tested at an airport before you come home. It’s not worth the aggravation.
  • Sep 16, 2021

    By Chad Patrick
    Absolutely terrible. Tried 15 times to connect. On the off chance it did connect with someone after about 2 minutes you get "disconnected". Wasted a home test because was following the prompts and got disconnected after opening the test kit. Biggest waste of time ever. Unfortunately had to give 1 star.
  • Sep 21, 2021

    By Terra Mullins
    0 stars due to the fact that the app is unavailable, I can't create an account, customer service rep has too strong of an accent and 'refused' to get someone else on the line when I specifically explained I have hearing loss and cannot understand her due to her strong accent. I specifically said it's not her fault, it is mine because I have hearing loss. So now I have these 5 kits that I cannot use because I can't create an account or understand the technical support employee.
  • EMed does not work as advertised Aug 1, 2021

    By OmegaOption
    Pay heed to the reviews about weaknesses in the EMed proctored testing process. The Abbott tests themselves work well - having used these for serial testing using the OTC self-test versions. The EMed proctoring apparatus is terrible. I logged in and started a test to initially encounter a wait time of 30 minutes, Despite a successful microphone/camera test (on iOS 14.5, safari 14.1.1) when the proctor jo9ined the session they could not hear or see me. They recommended reestablishing a session on Chrome via the chat feature. Attempted - to be notified that Chrome on iOS is not supported by EMed, and recommended that I use Safari. Re-establishes session on Safari meant I went back to the end of the wait line, at another estimated 36 minutes. I do not have time to wait around for hours on less than optimal international local wi-fi, or carry a full featured PC laptop, which Is what other reviewers are finding necessary to have a successful encounter with EMed. I will have to abandon this testing method.

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