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NAVICA

NAVICA

Abbott

View, manage and share results from select Abbott rapid tests

2.1 Ratings 2K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.
  • Jan 20, 2022

    By Dan Vuke
    Not impressed. I had to read the Google play store reviews to learn how to make an account. I understand if you can't fix the account creation flow, but you could at least include a message in the app which tells people how to make an account through their web browser. I also dislike the loud piano riff that plays when I open the app. I can't think of any other app on my phone that screeches its presence like this.
  • Not a problem Jan 8, 2022

    By tcas422
    I was extremely skeptical about taking this test after reading all the horrible reviews on here. Make sure you SET UP AN ACCOUNT while still at home before leaving the country. I do have to say the APP is useless except for retrieving your test results. You have to initially use the APP to sign on and then it will automatically take you to a website where you have to answer questions before they connect you with a doctor. It is that simple. Do not lock your phone or have it time out and lock itself at all during the entire test. You do need GOOD and STABLE WiFi when you are out of the country to complete this test. Once you answer the questions online, you are connected with a doctor in less than 30 seconds and they walk you through the entire process. From start to finish it took me 25 minutes and I had my results in 26 minutes. It was a breeze. You do not need to be tech savvy at all. You just have to know how to follow directions. I will be purchasing and using every time I leave the country!
  • Jan 3, 2022

    By Deborah Mann
    I am deaf and was using the chat option. The first guide was great and we communicated fine. The 2nd guide (who was supposed to help me interpret my results) apparently could not or would not use the chat option, and kept talking and then disconnected me within seconds. The 3rd guide would also not use the chat option and I had to get a hearing person to "help" me which is annoying and could also be seen as a violation of my privacy.
  • Very easy to use and fast results Jan 7, 2022

    By Can't wait to travel
    It only took a few minutes to complete the questionnaire. Be prepared. If you are using your tablet or phone during the process turn off the sleep or lock function on your device. This way you don’t lose the information and start over. Second, make sure you have your government ID in hand to show when asked. Do not open anything until instructed to do so. Follow their instructions, if you can’t understand them the directions for what they are asking is on the screen. Once you’ve completed your test, you will need to wait the 15 minutes for the results. Again do not let your screen go to sleep. Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!
  • Jan 19, 2022

    By Shannon Harper
    I was nervous using this based on all the bad reviews. But it was very easy and smooth when I tested this morning. Results were delivered quickly. The only critique would be the second proctor who read my results on emed was more difficult to hear, but still workable.
  • Worked perfectly Jul 14, 2021

    By embgyn
    Used this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!
  • Works well but has glitches. Jan 8, 2022

    By MW45005
    Positives: The testing process works pretty well for the most part. You really need a desktop or laptop but we also did one on a smartphone. My test went pretty well (desktop), but for some reason they could not see the wife’s ID on the same computer/camera so we had to do hers with her iPhone. The whole process took about 30 minutes each and we received the results via email within ten minutes. Negatives: There is a bit of a language barrier but they are polite and professional. It was odd how one person could see my ID but could not see the wife’s. Not sure who’s end the issue was on. I never could get the results to display in my account on the app which was no big deal since I had the copy on my email. Support is pretty much non existent unless you send an email. Overall I was satisfied with the product and process and would definitely use it again.
  • Worked great! Nov 8, 2021

    By AnimalCraze!
    My husband and I both took the COVID test, each of us on our own phone. We both had a representative available very quickly. My husband was able to do the test by video on his phone. For some reason on my phone I couldn’t hear the representative, although I could see them and they could see me. So I thought it was great that I could complete the test by communicating through text. The folks who helped complete the test were very precise, patient, and gave clear instructions. It was uncomplicated, simple, and I can’t see how it could’ve been any easier. The results were quick, negative for both of us. We were able to both print our results as well as have it available on the app for our cruise just two days later. Thanks guys for making that easy!
  • Dec 27, 2021

    By Aaron Morris
    Downloaded the app. Registered. Created an account. Scanned the QR code. All went smoothly. Then went to the website to "start testing". Had 2 options to start. Work or school. All pre-programmed options none of which were for me. My advice...watch the video and just do it. If you dont need verification for anything its fine.
  • Jan 20, 2022

    By Dan Vuke
    Not impressed. I had to read the Google play store reviews to learn how to make an account. I understand if you can't fix the account creation flow, but you could at least include a message in the app which tells people how to make an account through their web browser. I also dislike the loud piano riff that plays when I open the app. I can't think of any other app on my phone that screeches its presence like this.
  • Not a problem Jan 8, 2022

    By tcas422
    I was extremely skeptical about taking this test after reading all the horrible reviews on here. Make sure you SET UP AN ACCOUNT while still at home before leaving the country. I do have to say the APP is useless except for retrieving your test results. You have to initially use the APP to sign on and then it will automatically take you to a website where you have to answer questions before they connect you with a doctor. It is that simple. Do not lock your phone or have it time out and lock itself at all during the entire test. You do need GOOD and STABLE WiFi when you are out of the country to complete this test. Once you answer the questions online, you are connected with a doctor in less than 30 seconds and they walk you through the entire process. From start to finish it took me 25 minutes and I had my results in 26 minutes. It was a breeze. You do not need to be tech savvy at all. You just have to know how to follow directions. I will be purchasing and using every time I leave the country!
  • Jan 3, 2022

    By Deborah Mann
    I am deaf and was using the chat option. The first guide was great and we communicated fine. The 2nd guide (who was supposed to help me interpret my results) apparently could not or would not use the chat option, and kept talking and then disconnected me within seconds. The 3rd guide would also not use the chat option and I had to get a hearing person to "help" me which is annoying and could also be seen as a violation of my privacy.
  • Very easy to use and fast results Jan 7, 2022

    By Can't wait to travel
    It only took a few minutes to complete the questionnaire. Be prepared. If you are using your tablet or phone during the process turn off the sleep or lock function on your device. This way you don’t lose the information and start over. Second, make sure you have your government ID in hand to show when asked. Do not open anything until instructed to do so. Follow their instructions, if you can’t understand them the directions for what they are asking is on the screen. Once you’ve completed your test, you will need to wait the 15 minutes for the results. Again do not let your screen go to sleep. Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!
  • Jan 19, 2022

    By Shannon Harper
    I was nervous using this based on all the bad reviews. But it was very easy and smooth when I tested this morning. Results were delivered quickly. The only critique would be the second proctor who read my results on emed was more difficult to hear, but still workable.
  • Worked perfectly Jul 14, 2021

    By embgyn
    Used this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!
  • Works well but has glitches. Jan 8, 2022

    By MW45005
    Positives: The testing process works pretty well for the most part. You really need a desktop or laptop but we also did one on a smartphone. My test went pretty well (desktop), but for some reason they could not see the wife’s ID on the same computer/camera so we had to do hers with her iPhone. The whole process took about 30 minutes each and we received the results via email within ten minutes. Negatives: There is a bit of a language barrier but they are polite and professional. It was odd how one person could see my ID but could not see the wife’s. Not sure who’s end the issue was on. I never could get the results to display in my account on the app which was no big deal since I had the copy on my email. Support is pretty much non existent unless you send an email. Overall I was satisfied with the product and process and would definitely use it again.
  • Worked great! Nov 8, 2021

    By AnimalCraze!
    My husband and I both took the COVID test, each of us on our own phone. We both had a representative available very quickly. My husband was able to do the test by video on his phone. For some reason on my phone I couldn’t hear the representative, although I could see them and they could see me. So I thought it was great that I could complete the test by communicating through text. The folks who helped complete the test were very precise, patient, and gave clear instructions. It was uncomplicated, simple, and I can’t see how it could’ve been any easier. The results were quick, negative for both of us. We were able to both print our results as well as have it available on the app for our cruise just two days later. Thanks guys for making that easy!
  • Dec 27, 2021

    By Aaron Morris
    Downloaded the app. Registered. Created an account. Scanned the QR code. All went smoothly. Then went to the website to "start testing". Had 2 options to start. Work or school. All pre-programmed options none of which were for me. My advice...watch the video and just do it. If you dont need verification for anything its fine.
  • Great app; could use a couple extra features Oct 17, 2020

    By BlueCheese4567
    First off, I like the app and how nicely it integrates with the BinaxNow test. There’s one ease-of-use feature I’d like to see though: If someone was, say, working at a company that requires you to go through a drive-through temperature screening when they arrive at work and also has to show their test status in the NAVICA app at the same time, it can be a bit of a safety hazard to be fumbling with unlocking a phone, opening the app, and unlocking the app, even with Face ID enabled. Similar to an airline boarding pass, it would be convenient if the most recent test could be added to Apple Wallet. If you could set some kind of geographic boundary in the app, so when you get to where you have to show the pass for a positive result, it would pop up on the lock screen, just like a boarding pass does at the airport.
  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.
  • Jan 21, 2022

    By Cody Uhi
    This app was useless for me. At the step where I needed to scan the QR code to start the test, the app wouldn't recognize the QR code. I used the app on a Samsung S21+, my camera fidelity should be sufficient. To bypass this, the app recommended I just use the website instead. The point of me downloading this app was to avoid using the website (which also had technical issues). Terrible experience. Don't try to do this process in a time crunch, you will have a lot to overcome with this app/site
  • Hate it Oct 26, 2021

    By Amberh11649502649362
    I hate this app so much. They really need to do something about not being able to lock your phone or leave the app while the timer is going, and that you have to log back into the app EVERY time. You cannot leave the app and come back to it without having to log in again. The first time I did a test I exited the app when the timer was going (my fault for not seeing that in the directions). It automatically marks a test as used as soon as you scan it so if you exit the app at all before the timer is done, you can’t enter the results. Since then I haven’t had any issues, but it’s been annoying. Today I did a test and left the timer running as usual, but my phone locked as soon as the timer went off so when I unlocked my phone again I had to sign back into the app. When you log into the app it starts you all over so I couldn’t enter the test results. All that sitting and waiting not exiting the app and I still can’t enter my results. For God’s sake make it so you can go in and enter your results even if you exit the app or your phone locks before you enter them. It shouldn’t automatically mark the test as used to the point that you can’t enter results just because you lock it or exit the app for a moment. And please make it so you don’t have to log in every single time you open the app! You have to hover over your phone nonstop to use this app correctly and it’s a huge pain.
  • Awful Nov 17, 2021

    By HB BDID H MG
    It was an extremely annoying process to set up a whole account just to take a test that I couldn’t even complete. I had to enter things like my race, gender, and ethnicity and I’m not sure what importance that holds. How does that relate to a COVID test? Anyway I had to log in again on the website which just left me even more frustrated. Then I had to fill out another questionnaire, which I’m not sure how it related to the context but ok. When I was finally able to hop on a call with a proctor, they asked me for my name, birthday, and a form of ID. I provided all of these, but I ended up not being able to take the test because I didn’t enter my full name when I first made my account. However, when signing up on the app, they didn’t clarify if I should’ve used my full government name or not. They just asked for a name in order to make the account. I never give my full name to sketchy unknown websites such as this one because it makes me uncomfortable. The proctor said I had to call again once I changed the name on my account to match the name that I gave her verbally (my government name). She wasn’t very nice about it, so it made me want to just give up on taking the test all together. I will be getting a test from my doctor instead. I definitely do not recommend this organization to anyone considering working with them.
  • Jan 3, 2022

    By Andy Brown
    "Can you try logging in from a different device..." No. Because I'm traveling internationally and just brought the cell phone that has Android and Chrome browser installed on it; the exact item you state meets the requirements. Four attempts in a row to get your "certified technicians" to see the video to no avail. I couldn't help but notice the background noises and accents from the technicians sound identical to a call center in India. For the price, I expected a professional organization.
  • Jan 2, 2022

    By Mattias Tider-Johansson
    The offshore eMed Navica representative said he could not see my screen, then disconnected me, even though I have previously used the device for testing and it passed the technical tests. And then he claimed the test was expired as the reason for disconnecting, even though it was valid. Seems like a typical example of a call center agent disconnecting just to meet their call quotas
  • Great concept but unacceptable wait time Sep 8, 2021

    By Gato Nica
    I spent over 2.5 hours trying to get my family of five tests done in London the night before my flight. Wait time was 30-55 minutes each and after an Asian speaker with strong accent guided us with instructions, some of our tests went smooth, but two were disconnected while getting tested and had to call and wait another 50 minutes. After the test we had to wait another 15 minutes for the results and get reconnected again, but wait time was much shorter. While the process was smooth for most of us, the duration and technical fails did not let me give more than 2 star rating. It is 1:20am now and finally going to bed for an early flight tomorrow, all because of the test delays.
  • Great Idea - Terrible Execution Jul 28, 2021

    By alexia702
    I am writing this review after trying to get two Covid tests done. 2.5 hours later and we have one result. My fiancé registered as “Zach” when his legal name is Zachary. We waited on hold for 20 minutes for someone to pick up and they told us they’d advise him to change it in the app. He did, waited on hold for 20 more minutes, and the change didn’t go through. He tired again… still didn’t work after waiting on hold for 20 minutes. Then he ended up creating an entirely new account and it finally worked. That took him literally almost 2 hours because they make you make changes and wait on hold again. Then I tried mine and it was still apparently pulling up his name because I didn’t clear the catches on my internet browser. After waiting 35 minutes and being told I have to start all over I gave up. If they just let you spend ten seconds fixing an issue while on the phone it’ll save you a half hour or more of headache and waiting for someone to answer. I’d suggest an estimated timer for wait time. Also to fix quick issues once you finally get a hold of someone. I could’ve driven to a clinic and gotten tested 10 times in the amount of time it took us to take one test.
  • Jan 10, 2022

    By Dave Pineda
    Worst experience ever. App does not work at all. Stay away from this vendor. Vendor responded and said I was using an outdated app. That is false. Everything about this process is terrible. You can barely hear the proctor. 2 of my test kits did not have the testing drops. So inefficient and frustrating.
  • WARNING - 1st time users MUST READ Dec 24, 2021

    By Andrew H. from Philly
    If you follow all of the directions exactly as the proctor says, you may effectively and permanently VOID your test. I followed the directions to a T and after showing my drivers license on camera to the proctor who was clearly outsourced to India, which is not a problem UNLESS they can’t even understand basic English that is needed to communicate. It’s basically just a robot reading off pre-determined prompts. However, this is the issue I had. I showed my drivers license which has my middle name on it. But when I registered my name in the app, it ONLY asks for first and last name with NO middle name field and NO warning text about changing the name until AFTER you do t. We the proctor TOLD me to change it even after I confirmed several times and guess what? It broke my test and now I need a new one. Do NOT make any mistakes with this test as there will be NO concessions and you will be left on your own. I promise. This is a terrible product with non-existent customer service and this comes from someone who is very tech savvy and in the customer service field. Avoid this company like the plague if you value your sanity.
  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.

No reviews available

  • Not a problem Jan 8, 2022

    By tcas422
    I was extremely skeptical about taking this test after reading all the horrible reviews on here. Make sure you SET UP AN ACCOUNT while still at home before leaving the country. I do have to say the APP is useless except for retrieving your test results. You have to initially use the APP to sign on and then it will automatically take you to a website where you have to answer questions before they connect you with a doctor. It is that simple. Do not lock your phone or have it time out and lock itself at all during the entire test. You do need GOOD and STABLE WiFi when you are out of the country to complete this test. Once you answer the questions online, you are connected with a doctor in less than 30 seconds and they walk you through the entire process. From start to finish it took me 25 minutes and I had my results in 26 minutes. It was a breeze. You do not need to be tech savvy at all. You just have to know how to follow directions. I will be purchasing and using every time I leave the country!
  • Jan 19, 2022

    By Shannon Harper
    I was nervous using this based on all the bad reviews. But it was very easy and smooth when I tested this morning. Results were delivered quickly. The only critique would be the second proctor who read my results on emed was more difficult to hear, but still workable.
  • Worked perfectly Jul 14, 2021

    By embgyn
    Used this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!
  • Worked great! Nov 8, 2021

    By AnimalCraze!
    My husband and I both took the COVID test, each of us on our own phone. We both had a representative available very quickly. My husband was able to do the test by video on his phone. For some reason on my phone I couldn’t hear the representative, although I could see them and they could see me. So I thought it was great that I could complete the test by communicating through text. The folks who helped complete the test were very precise, patient, and gave clear instructions. It was uncomplicated, simple, and I can’t see how it could’ve been any easier. The results were quick, negative for both of us. We were able to both print our results as well as have it available on the app for our cruise just two days later. Thanks guys for making that easy!
  • So much better than going to a test site! Oct 19, 2021

    By Gtar01
    My wife went to a test site in person and was traumatized by the experience. They stick those swabs 4 inches up your nose! I couldn’t get an appointment for a test that would be ready in time for the concert we’re attending so we bought the BinaxNOW kit and downloaded this app hoping it would give us something to show. It made the testing process so easy and convenient. The process is painless and the app walks you through each step. It times the test for you.…..and you end up with results you can show on your phone. The whole thing takes about 20 min. I only wish the tests didn’t cost so much. $23 for two tests at CVS.
  • It’s not rocket science Dec 2, 2021

    By stupidsyrup
    I don’t really understand all the people having issues. I scanned the box with the app, entered in pertinent information (get off your soapbox people it’s healthcare), logged on using my computer, and followed instructions. They also put the instructions on screen but the whole process is easy to figure out. Stick goes up nose, into card, find out if you’re pregnant or not 15 minutes later. I now have my test results ready in the app. The emed professionals were very nice. I think I may have heard a rooster in the background during one call though so that’s cool. The whole thing took probably 25 minutes.
  • App is great, test is done through emed Jan 4, 2022

    By DrumDoc5
    The app is great at what it’s supposed to do. The app is not supposed to give you access to the proctors. It is only for test reporting and viewing. I think that’s what’s causing the confusion and the bad reviews. The proctored test is actually done on emed’s website, preferably on a laptop where you can control the camera angle that has to always point to the test kit throughout the duration of the test. I assume you can also do it from a mobile device’s browser but you may need to have someone hold the phone while you do the test or place the phone in a way to show the test kit on camera at all time.
  • Jan 6, 2022

    By Bridget Holstein
    I had no issues. Everything was explained well and even included videos. I didn't expect to need to use my laptop in addition to my phone app, nor did I expect to be video chatting with a rep (WiFi is a must) - but it worked seamlessly. My results also promptly came to the app, after they were explained online.
  • Very easy to use and fast results Jan 7, 2022

    By Can't wait to travel
    It only took a few minutes to complete the questionnaire. Be prepared. If you are using your tablet or phone during the process turn off the sleep or lock function on your device. This way you don’t lose the information and start over. Second, make sure you have your government ID in hand to show when asked. Do not open anything until instructed to do so. Follow their instructions, if you can’t understand them the directions for what they are asking is on the screen. Once you’ve completed your test, you will need to wait the 15 minutes for the results. Again do not let your screen go to sleep. Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!
  • Great app; could use a couple extra features Oct 17, 2020

    By BlueCheese4567
    First off, I like the app and how nicely it integrates with the BinaxNow test. There’s one ease-of-use feature I’d like to see though: If someone was, say, working at a company that requires you to go through a drive-through temperature screening when they arrive at work and also has to show their test status in the NAVICA app at the same time, it can be a bit of a safety hazard to be fumbling with unlocking a phone, opening the app, and unlocking the app, even with Face ID enabled. Similar to an airline boarding pass, it would be convenient if the most recent test could be added to Apple Wallet. If you could set some kind of geographic boundary in the app, so when you get to where you have to show the pass for a positive result, it would pop up on the lock screen, just like a boarding pass does at the airport.
  • Quick, easy process Dec 27, 2021

    By dlcrusader
    I was dreading taking my pre-flight test back to the United States based on the reviews I’d read of this app. Surprisingly, it all went really smoothly for all three people who took the COVID-19 Ag Card home test (including myself). Took us about 30 minutes each, and got the certification PDF via email right after each test was completed. The only downside I saw is that your success is partially based on the tech setup of the proctor on the other end. When I took it, there were no issues. When another member of my family took it using the identical setup, the proctor (a different one this time) was having connectivity issues and couldn’t see the video.
  • Jan 20, 2022

    By Dan Vuke
    Not impressed. I had to read the Google play store reviews to learn how to make an account. I understand if you can't fix the account creation flow, but you could at least include a message in the app which tells people how to make an account through their web browser. I also dislike the loud piano riff that plays when I open the app. I can't think of any other app on my phone that screeches its presence like this.
  • Jan 3, 2022

    By Deborah Mann
    I am deaf and was using the chat option. The first guide was great and we communicated fine. The 2nd guide (who was supposed to help me interpret my results) apparently could not or would not use the chat option, and kept talking and then disconnected me within seconds. The 3rd guide would also not use the chat option and I had to get a hearing person to "help" me which is annoying and could also be seen as a violation of my privacy.
  • Works well but has glitches. Jan 8, 2022

    By MW45005
    Positives: The testing process works pretty well for the most part. You really need a desktop or laptop but we also did one on a smartphone. My test went pretty well (desktop), but for some reason they could not see the wife’s ID on the same computer/camera so we had to do hers with her iPhone. The whole process took about 30 minutes each and we received the results via email within ten minutes. Negatives: There is a bit of a language barrier but they are polite and professional. It was odd how one person could see my ID but could not see the wife’s. Not sure who’s end the issue was on. I never could get the results to display in my account on the app which was no big deal since I had the copy on my email. Support is pretty much non existent unless you send an email. Overall I was satisfied with the product and process and would definitely use it again.
  • Dec 27, 2021

    By Aaron Morris
    Downloaded the app. Registered. Created an account. Scanned the QR code. All went smoothly. Then went to the website to "start testing". Had 2 options to start. Work or school. All pre-programmed options none of which were for me. My advice...watch the video and just do it. If you dont need verification for anything its fine.
  • Great concept but unacceptable wait time Sep 8, 2021

    By Gato Nica
    I spent over 2.5 hours trying to get my family of five tests done in London the night before my flight. Wait time was 30-55 minutes each and after an Asian speaker with strong accent guided us with instructions, some of our tests went smooth, but two were disconnected while getting tested and had to call and wait another 50 minutes. After the test we had to wait another 15 minutes for the results and get reconnected again, but wait time was much shorter. While the process was smooth for most of us, the duration and technical fails did not let me give more than 2 star rating. It is 1:20am now and finally going to bed for an early flight tomorrow, all because of the test delays.
  • Jan 10, 2022

    By Kenneth S
    App is clunky and very basic. I had to create another account because it was not recognizing/forgot password. Asked to send me new verification never received the email ended up having to recreate an account, verification came immediately. Ended up missing my test window. App is not user friendly.
  • img Community

    This app and company is a scam Feb 1, 2021

    By Ny HUeholt
    I purchased the at home test kit and was told I would receive results to my app within 30 minutes. It has now been almost 24 hours and no results. I took two tests yesterday to increase my chances of getting results and still nothing. Not only that but customer service is some of the worst I’ve ever dealt with. No refund available and now I have missed my flight due to false advertising and zero customer support.
  • Jan 21, 2022

    By Cody Uhi
    This app was useless for me. At the step where I needed to scan the QR code to start the test, the app wouldn't recognize the QR code. I used the app on a Samsung S21+, my camera fidelity should be sufficient. To bypass this, the app recommended I just use the website instead. The point of me downloading this app was to avoid using the website (which also had technical issues). Terrible experience. Don't try to do this process in a time crunch, you will have a lot to overcome with this app/site
  • Hate it Oct 26, 2021

    By Amberh11649502649362
    I hate this app so much. They really need to do something about not being able to lock your phone or leave the app while the timer is going, and that you have to log back into the app EVERY time. You cannot leave the app and come back to it without having to log in again. The first time I did a test I exited the app when the timer was going (my fault for not seeing that in the directions). It automatically marks a test as used as soon as you scan it so if you exit the app at all before the timer is done, you can’t enter the results. Since then I haven’t had any issues, but it’s been annoying. Today I did a test and left the timer running as usual, but my phone locked as soon as the timer went off so when I unlocked my phone again I had to sign back into the app. When you log into the app it starts you all over so I couldn’t enter the test results. All that sitting and waiting not exiting the app and I still can’t enter my results. For God’s sake make it so you can go in and enter your results even if you exit the app or your phone locks before you enter them. It shouldn’t automatically mark the test as used to the point that you can’t enter results just because you lock it or exit the app for a moment. And please make it so you don’t have to log in every single time you open the app! You have to hover over your phone nonstop to use this app correctly and it’s a huge pain.
  • Awful Nov 17, 2021

    By HB BDID H MG
    It was an extremely annoying process to set up a whole account just to take a test that I couldn’t even complete. I had to enter things like my race, gender, and ethnicity and I’m not sure what importance that holds. How does that relate to a COVID test? Anyway I had to log in again on the website which just left me even more frustrated. Then I had to fill out another questionnaire, which I’m not sure how it related to the context but ok. When I was finally able to hop on a call with a proctor, they asked me for my name, birthday, and a form of ID. I provided all of these, but I ended up not being able to take the test because I didn’t enter my full name when I first made my account. However, when signing up on the app, they didn’t clarify if I should’ve used my full government name or not. They just asked for a name in order to make the account. I never give my full name to sketchy unknown websites such as this one because it makes me uncomfortable. The proctor said I had to call again once I changed the name on my account to match the name that I gave her verbally (my government name). She wasn’t very nice about it, so it made me want to just give up on taking the test all together. I will be getting a test from my doctor instead. I definitely do not recommend this organization to anyone considering working with them.
  • Jan 3, 2022

    By Andy Brown
    "Can you try logging in from a different device..." No. Because I'm traveling internationally and just brought the cell phone that has Android and Chrome browser installed on it; the exact item you state meets the requirements. Four attempts in a row to get your "certified technicians" to see the video to no avail. I couldn't help but notice the background noises and accents from the technicians sound identical to a call center in India. For the price, I expected a professional organization.
  • Jan 2, 2022

    By Mattias Tider-Johansson
    The offshore eMed Navica representative said he could not see my screen, then disconnected me, even though I have previously used the device for testing and it passed the technical tests. And then he claimed the test was expired as the reason for disconnecting, even though it was valid. Seems like a typical example of a call center agent disconnecting just to meet their call quotas
  • Great Idea - Terrible Execution Jul 28, 2021

    By alexia702
    I am writing this review after trying to get two Covid tests done. 2.5 hours later and we have one result. My fiancé registered as “Zach” when his legal name is Zachary. We waited on hold for 20 minutes for someone to pick up and they told us they’d advise him to change it in the app. He did, waited on hold for 20 more minutes, and the change didn’t go through. He tired again… still didn’t work after waiting on hold for 20 minutes. Then he ended up creating an entirely new account and it finally worked. That took him literally almost 2 hours because they make you make changes and wait on hold again. Then I tried mine and it was still apparently pulling up his name because I didn’t clear the catches on my internet browser. After waiting 35 minutes and being told I have to start all over I gave up. If they just let you spend ten seconds fixing an issue while on the phone it’ll save you a half hour or more of headache and waiting for someone to answer. I’d suggest an estimated timer for wait time. Also to fix quick issues once you finally get a hold of someone. I could’ve driven to a clinic and gotten tested 10 times in the amount of time it took us to take one test.
  • Jan 10, 2022

    By Dave Pineda
    Worst experience ever. App does not work at all. Stay away from this vendor. Vendor responded and said I was using an outdated app. That is false. Everything about this process is terrible. You can barely hear the proctor. 2 of my test kits did not have the testing drops. So inefficient and frustrating.
  • WARNING - 1st time users MUST READ Dec 24, 2021

    By Andrew H. from Philly
    If you follow all of the directions exactly as the proctor says, you may effectively and permanently VOID your test. I followed the directions to a T and after showing my drivers license on camera to the proctor who was clearly outsourced to India, which is not a problem UNLESS they can’t even understand basic English that is needed to communicate. It’s basically just a robot reading off pre-determined prompts. However, this is the issue I had. I showed my drivers license which has my middle name on it. But when I registered my name in the app, it ONLY asks for first and last name with NO middle name field and NO warning text about changing the name until AFTER you do t. We the proctor TOLD me to change it even after I confirmed several times and guess what? It broke my test and now I need a new one. Do NOT make any mistakes with this test as there will be NO concessions and you will be left on your own. I promise. This is a terrible product with non-existent customer service and this comes from someone who is very tech savvy and in the customer service field. Avoid this company like the plague if you value your sanity.
  • Dec 31, 2021

    By Tristan Pyle Cook
    Horrible, damaged and EXPIRED!!! Make sure you have a backup plan somewhere else when the test is damaged or expired. After spending a total of $300 for various trips we had many issues each time. Damaged tests, expired tests and they cant see the video clearly. Last order was Dec, tests expired in Nov but gave an extended not 3 months--6 weeks!!! Then their website was down for at least 3 days so had to test elsewhere. Waste of $100 and will not exchange or refund. Do not trust this company.

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