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MyUsage Mobile

MyUsage Mobile

Exceleron Software

4.0 Ratings 8K+ Reviews

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Ratings & Reviews

4.0
7.9K+ Ratings
  1. 5
    82+%
  2. 4
    9+%
  3. 3
    4+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • It’s good but could be much better Sep 30, 2018

    By Yanezrj
    It gives you the data you are looking for and to track your daily consumption as well as being able to pay directly through the app. My two biggest concerns are: • It doesn’t remember your payment method even though there is a check box to remember your payment method. You have to enter your debit, credit or checking account information every time you want to make payment. Just adding this feature alone would make this almost a five star app. Very frustrating when you check the “remember payment method for future use” check box and it still requires you to enter that payment method every time. • The UI is not user friendly. You have to really look around to figure out where to go. Not intuitive. Usage and Balance would be nice to see combined since you have to go back and forth between the two to see cost per consumption compared to other days and temperatures. • The graph under Daily Usage needs some work. It’s showing two columns for one day and the above data isn’t always synced with the data in the calendar view. And the two references on the side don’t appear to be correlating to the data thats being shown in the graph. Not far being a really great app, good job! Thank you
    more
  • Helpful, but it’s missing something. Sep 29, 2018

    By ekg917
    This is a good app, and I really like having it show me on a daily basis what my balance is. However, when I need to decide how much money to deposit into my account, it would be really helpful if it would show me the total I have used in the last month, in the last week, in the last two weeks, or the total I used during the current month last year even.
    more
  • Pre paid accounts Feb 21, 2019

    By Confer_2604
    Wish we could make payments as well over the app. Don’t see the justification of not being able to pay as a pre paid account holder. We have an account and meter numbers why is there a divide? Other than that all good 👍🏼
  • A great app for finding out what your utility bill will be for the month. Feb 19, 2019

    By csells12
    This’s a wonderful and simple app, if your utility company is using smart meter technology, all you have to do is tell the app your account information, and if your company is listed you’re good to go.
  • This service is great ! Very easy to use thanks Oct 11, 2019

    By Sir "duke"
    I love the ease of this service and you get email notifications and you can pay by phone
  • Worst App EVER! Jan 4, 2019

    By Disneydad2202
    I have no idea why our provider made us switch to this app, but as far as I can tell, there is no tab to explain anything about how to read it or use it. Instead of a simple ‘pay your bill’ prompt, there is only ‘add funds’. Add funds to what??? I have never added funds to anything to pay a monthly bill. Then, when you enroll in what I assume to be monthly auto pay, it does not tell me when it will start. The graphs have lines in addition to the daily usage bars, but, as far as I can tell, there is NO explanation as to what these lines reference. How about offering a walkthrough tab? Not everyone is as knowledgeable about apps and utilities as some of the other reviewers, and if I could, I would leave a ‘0 star’ rating.
    more
  • Scam Sep 10, 2020

    By mr30199
    Jea is an overcharging scamming company. People are barely making enough to make ends meet and they overcharge on power. I’m rarely home and my ac is always off but they claim I’ve used $5 worth on energy. It’s barbaric! I’ve never used that much energy ever even during the sumner my numbers aren’t that high. You can’t predict how much you’re going to need cause it’s always different. No one can explain anything and the agents are rude and nasty. It’s a monopoly and unfair to the hard working people of Jacksonville. Someone needs to open another power company. I’ll break my finger trying to switch
    more
  • Please Make More User-Friendly! Aug 1, 2019

    By Babylooklike
    I love the “pay-as-you-go” ability, but wish the app was more user-friendly! Developers: Please check out the SmartHub app! I was using that in my previous location, and it was amazing. I’d like there to be a function in MyUsage that allows users to drop money into their electric account easily (transferring money directly from a linked bank account) through the app, without having to leave it.
    more
  • Past usage Mar 5, 2020

    By pjmrk
    I think that it’s not good that I can’t go back as far as I like to view my usage/ $$ spent etc. And it’s even worse when you go in the electric company whom are offering the service and they are lost. I’m told over and over we can’t see what you owe . There is no one you call call or speak to in regards to your account .there are no numbers or address to contact any one having any thing to do with my usage
    more
  • 👎 Oct 23, 2018

    By W Ramirez
    Inexplicable, in my life had spent so much work when electricity is involved, and if we talk about money there are no ways to qualify the lack of respect for customers, they charge about $ 3 daily or not in your home plus the consumption of electricity that is 12 cents a kw and if that were not enough there are charges that apply to the account and end up paying a lot of money without using the service, believe me if there was a lower rating I would give less 5👎
    more

No reviews available

  • Pre paid accounts Feb 21, 2019

    By Confer_2604
    Wish we could make payments as well over the app. Don’t see the justification of not being able to pay as a pre paid account holder. We have an account and meter numbers why is there a divide? Other than that all good 👍🏼
  • A great app for finding out what your utility bill will be for the month. Feb 19, 2019

    By csells12
    This’s a wonderful and simple app, if your utility company is using smart meter technology, all you have to do is tell the app your account information, and if your company is listed you’re good to go.
  • This service is great ! Very easy to use thanks Oct 11, 2019

    By Sir "duke"
    I love the ease of this service and you get email notifications and you can pay by phone
  • Love the app! Oct 6, 2019

    By CandyRozo
    I’m new at this plan and this was my first online payment. I found it super easy to use. Surprisingly high tech and it’s great to see the daily usage figures. Overall...5 Stars!
  • Ruth Mar 18, 2019

    By nikenurse61
    Thank you so much for changing the app and making it less complicated and last time consuming. It is so smooth now to make a transaction.
  • Helpful, but it’s missing something. Sep 29, 2018

    By ekg917
    This is a good app, and I really like having it show me on a daily basis what my balance is. However, when I need to decide how much money to deposit into my account, it would be really helpful if it would show me the total I have used in the last month, in the last week, in the last two weeks, or the total I used during the current month last year even.
    more
  • Great app but improvements would be nice Jan 3, 2020

    By MLGW User
    Love the app but wish I could see the breakdown/detail between elements without having to login on a browser. Also would be nice if payments could be easily made directly in the app without having to be re-directed to the MLGW site.
    more
  • It’s good for the most part Feb 10, 2018

    By Phearlessphil
    I would like a total at the bottom. That way I don’t have to get out a Calculator. Also, I think most people don’t care about the breakdown of the numbers. We just want to know what’s coming out of our pockets.
  • It’s good but could be much better Sep 30, 2018

    By Yanezrj
    It gives you the data you are looking for and to track your daily consumption as well as being able to pay directly through the app. My two biggest concerns are: • It doesn’t remember your payment method even though there is a check box to remember your payment method. You have to enter your debit, credit or checking account information every time you want to make payment. Just adding this feature alone would make this almost a five star app. Very frustrating when you check the “remember payment method for future use” check box and it still requires you to enter that payment method every time. • The UI is not user friendly. You have to really look around to figure out where to go. Not intuitive. Usage and Balance would be nice to see combined since you have to go back and forth between the two to see cost per consumption compared to other days and temperatures. • The graph under Daily Usage needs some work. It’s showing two columns for one day and the above data isn’t always synced with the data in the calendar view. And the two references on the side don’t appear to be correlating to the data thats being shown in the graph. Not far being a really great app, good job! Thank you
    more
  • Please Make More User-Friendly! Aug 1, 2019

    By Babylooklike
    I love the “pay-as-you-go” ability, but wish the app was more user-friendly! Developers: Please check out the SmartHub app! I was using that in my previous location, and it was amazing. I’d like there to be a function in MyUsage that allows users to drop money into their electric account easily (transferring money directly from a linked bank account) through the app, without having to leave it.
    more
  • Past usage Mar 5, 2020

    By pjmrk
    I think that it’s not good that I can’t go back as far as I like to view my usage/ $$ spent etc. And it’s even worse when you go in the electric company whom are offering the service and they are lost. I’m told over and over we can’t see what you owe . There is no one you call call or speak to in regards to your account .there are no numbers or address to contact any one having any thing to do with my usage
    more
  • Can’t post a payment with this app Dec 12, 2017

    By VictoriaBaby23
    This app is convenient in the fact that I can see my balance on my utility account, however the payment option doesn’t work. I have to manually log in to the website and post a payment which takes longer than I’d like for it to. 😕
  • Worst App EVER! Jan 4, 2019

    By Disneydad2202
    I have no idea why our provider made us switch to this app, but as far as I can tell, there is no tab to explain anything about how to read it or use it. Instead of a simple ‘pay your bill’ prompt, there is only ‘add funds’. Add funds to what??? I have never added funds to anything to pay a monthly bill. Then, when you enroll in what I assume to be monthly auto pay, it does not tell me when it will start. The graphs have lines in addition to the daily usage bars, but, as far as I can tell, there is NO explanation as to what these lines reference. How about offering a walkthrough tab? Not everyone is as knowledgeable about apps and utilities as some of the other reviewers, and if I could, I would leave a ‘0 star’ rating.
    more
  • Scam Sep 10, 2020

    By mr30199
    Jea is an overcharging scamming company. People are barely making enough to make ends meet and they overcharge on power. I’m rarely home and my ac is always off but they claim I’ve used $5 worth on energy. It’s barbaric! I’ve never used that much energy ever even during the sumner my numbers aren’t that high. You can’t predict how much you’re going to need cause it’s always different. No one can explain anything and the agents are rude and nasty. It’s a monopoly and unfair to the hard working people of Jacksonville. Someone needs to open another power company. I’ll break my finger trying to switch
    more
  • 👎 Oct 23, 2018

    By W Ramirez
    Inexplicable, in my life had spent so much work when electricity is involved, and if we talk about money there are no ways to qualify the lack of respect for customers, they charge about $ 3 daily or not in your home plus the consumption of electricity that is 12 cents a kw and if that were not enough there are charges that apply to the account and end up paying a lot of money without using the service, believe me if there was a lower rating I would give less 5👎
    more
  • NOT VERY USER FRIENDLY! Jan 8, 2021

    By NikkiD's
    The app is super nice to have, as it makes paying your bill convenient... but, unfortunately this app is not laid out very well. 😔 It’s pretty confusing to navigate (especially at first). I’m glad to have it as a payment option, but wish it were more user friendly! I use apps to pay almost all of our bills, and this is by FAR the worst one to use and understand.
    more
  • Annoying Dec 27, 2019

    By cbvaughn
    Not sure why this is even an app if it just takes you to a separate website where you have to enter in all of your information you already did into the app? Also trying to make a payment is so annoying. I’ve gotten a confirmation email when the website says that the information is incorrect.
    more

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