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FREE NOW

Name: FREE NOW
Rating: 4.1 (1357 reviews)

Intelligent Apps GmbH

Fast, easy & reliable taxi, ride-hailing and multi-mobility app

Free

4.1 Ratings 231K+ Reviews 10M+ Downloads

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About FREE NOW

Featured on Must-Have Apps for the First Trip Across Europe

Fast, easy & reliable taxi, ride-hailing and multi-mobility app

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4.1

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Europe feels a lot smaller and easy to navigate with its amazing features. It's available in over 100 European cities. You can pre-book before setting foot on the land. It's just as safe and helps you get to any destination comfortably and in record time. more

by Alvian
3 years ago
Community
Getting around in a new city can be hard. But with a taxi available on your phone in over 100 European cities, you'll always have a ride at the ready.

by Steve
1 year ago
Community
Worse than useless! Do not use! Aug 2, 2022

By Paul Bridgwater

Pre booked a taxi for an important event. It was cancelled at the last minute because there were no taxis available. Left stranded. Not the first time this has happened & I won’t be risking it again. App deleted!
Community
Driver refused give back Jun 30, 2022

By anamarija lugarov

the driver refuses to give my key. yesterday fell out of from my jacket while getting out of a taxi. I called him right away and he was just making excuses not to give me the key. communication with customer service none
Community
Bad Taxi Service Simply Don’t Care Jun 4, 2022

By William Gorry

Free Now Taxi Service has got very bad and poor in the morning between 9.00 and 9.45am. Drivers say that Free Niw can’t get the drivers and what drivers they do have bring their children to school and that’s why getting a taxi is poor and delayed. The Free Now App is even bad and not Accurate. Bad show for Free Now Taxi who don’t care. That’s why their is no customer service only those in Free Now behind Screens zero care. more
Community
I'm very angry ? I'll never call free now Jan 14, 2022

By Mirella Raus

Because this morning I called the taxi that did not stop at the number where it was supposed to pick me up but I saw that it stopped at the house number opposite, across the street. I saw that he was talking to a lady who then went up and left! I thought it was another but no, it was my taxi taken by another person and who didn't pay for the ride, but I paid for it! I asked to check but he doesn't care because they told me that the taxi made the ride and it was paid for, period! more
Community
They cancel pre-books at the last moment, misleading prices Aug 13, 2021

By thoughtfuldiner

I had pre-booked an early morning ride. At the very last moment, I get notified that the ride is cancelled because no driver is available. What is the point of pre-booking, then?? I could have missed my flight hadn't I found an uber ride on the spot. Also, their pricing is not transparent at at all, with charges far from what was advertised. more
Expert
1. Your one-stop shop for taxis in the UK and Europe! Get full access to Europe’s biggest licensed taxi and black cab fleet at the touch of a button
2. Book in over 70 major cities: London, Dublin, Edinburgh, Barcelona, Berlin, Cologne, Krakow, Madrid, Milan, Munich, Rome and more
3. Pre-book up to four days in advance for stress-free airport pickups and get guaranteed fixed fares in London and other major cities
more
DaveofBellinghanWA. Aug 16, 2021

By DaveofBellinghamWA

We use the app in Naples and in Rome in 2019. We were pleased with this service, but I always sat in the front with Google maps open to verify the driver was on a good route. I always made sure the drive started the meter once we got in, and before the driver started it it was at zero. Remember, the Italian philosophy is that if you allow yourself to be ripped off, it’s your own fault. One you understand this you will have a better experience. We plan on returning to Rome in October and will use the service again. One note. If you are planning to go to an airport in the middle of the night, do a Google search for good rated shuttle services. Pay the extra bucks! more
It’s a great app depending where you are. Jan 18, 2021

By mimiinwonderland

I am updating my review. There was a mistake made but it’s been taken care of. I love the way it’s run in Germany. Used it way too much running late to work but it was worth it. In Paris I took it a few times. It’s a private car, not a cab like Germany. So I wasn’t expecting that. I had a really crazy driver yelling at police to move out of the way and cutting cars off and creating a huge block in traffic ended up with a lot of honking. When we arrived to my destination I said it is right here. He said no it’s not. So I started to yell and he let me out. The biggest problem with the app in Germany and Paris is the same. It will find you a driver but then the car just sits there. Or will go in circles or go the wrong way. Idk if it’s a technical problem with their gps system because it can get infuriating watching your cab on the map. In germany it gets 4 1/2 stars because of the car not moving or going the wrong way. In Paris it gets 2 stars. more

DaveofBellinghanWA. Aug 16, 2021

By DaveofBellinghamWA

We use the app in Naples and in Rome in 2019. We were pleased with this service, but I always sat in the front with Google maps open to verify the driver was on a good route. I always made sure the drive started the meter once we got in, and before the driver started it it was at zero. Remember, the Italian philosophy is that if you allow yourself to be ripped off, it’s your own fault. One you understand this you will have a better experience. We plan on returning to Rome in October and will use the service again. One note. If you are planning to go to an airport in the middle of the night, do a Google search for good rated shuttle services. Pay the extra bucks! more
It’s a great app depending where you are. Jan 18, 2021

By mimiinwonderland

I am updating my review. There was a mistake made but it’s been taken care of. I love the way it’s run in Germany. Used it way too much running late to work but it was worth it. In Paris I took it a few times. It’s a private car, not a cab like Germany. So I wasn’t expecting that. I had a really crazy driver yelling at police to move out of the way and cutting cars off and creating a huge block in traffic ended up with a lot of honking. When we arrived to my destination I said it is right here. He said no it’s not. So I started to yell and he let me out. The biggest problem with the app in Germany and Paris is the same. It will find you a driver but then the car just sits there. Or will go in circles or go the wrong way. Idk if it’s a technical problem with their gps system because it can get infuriating watching your cab on the map. In germany it gets 4 1/2 stars because of the car not moving or going the wrong way. In Paris it gets 2 stars. more
Perfectly decent taxi-hailing app. Apr 15, 2018

By DrumMachine385

I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine. more
Sep 29, 2018

By A Google user

It was sold to me as a substitute for Uber X in Italy. The app falls short on many aspects though. 1) Every third ride would be cancelled by the driver and apparently they're not penalized for this. 2) Geo positioning is very inaccurate and it's impossible to simply move the pin to your location on the map. 3) You have to confirm each payment by swiping the slider after the driver entered the amount. I har really hard time making the UI work as it simply wouldn't slide. 4) The app also depends on the internet connection at the end of the ride which may well become a problem if your phone loses connectivity. That happened to me in the airport when I had to pay. 5) It wasn't possible to call a taxi at the Milano central train station. On the positive note it is still a decent way to hail a car and pay with a credit card in Italy. more
Jun 4, 2019

By A Google user

Good app that works well. There should be a confirmation button before calling the taxi. I was scheduling a future pickup and accidentally tapped the button for immediate service. I wasn't familiar with the app, but was able to cancel within a minute or so, but it seems unfair to the cabbie that they were taken away from other potential call for that time. more
Works exactly as it should Sep 10, 2021

By mattsf4269

I used this quite a bit while in Madrid and Barcelona this past couple of weeks. If you're reading the recent slate of 1-star reviews and feeling anxious like I was, know that you can trust this app, and seemingly most of the drivers within it. We didn’t get ripped off, forgotten about, or have any issues. Our drivers were prompt to us, prompt to drop us off, and either beat or matched the estimates provided by this app. All in all, I was extremely thankful to have this app. Would definitely recommend. more
Aug 20, 2019

By A Google user

Used while visiting Ireland. The app itself seemed great, very much like using Uber or Lyft, except when it came time to pay... Several drivers didn't seem to understand there should be a way for me to pay with the app and insisted upon being paid in cash, which I thankfully happened to have. From my experience, the weakest part of this system is the drivers' lack of knowledge about the app. Otherwise it worked brilliantly for actually getting a cab to my location when I wanted. more
Drivers often rip you off Sep 5, 2019

By booyakashazzzzz

While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed! more
Better to with the app Nov 19, 2021

By Scarbez

[Edited] Better to pay with the app. For some reason I have been charged twice when paying with card (card and app charges). Not sure whether the driver cannot let the app know that a card payment was already submitted or they choose not to. If the former, that should get fixed. If the later, should get addressed, too... The service overall is convenient. Works with local taxi services so you can get picked up very soon in places where taxis are on the move constantly. Update: I contacted FreeNow regarding the issue, providing proof of duplicate charges. The charges were reviewed and reversed fast 👍 more
Jul 19, 2022

By Daniel Dušek

It's a good service. The app misbehaves quite often though. Unable to contact the driver, unable to call, GPS picking a location behind a building instead of where I am an impossible to change it after order is done. All things combined, this will result in unnecessary charges, or additional waiting/moving times. But the service is solid and works well. more

See all positive reviews

Community
Worse than useless! Do not use! Aug 2, 2022

By Paul Bridgwater

Pre booked a taxi for an important event. It was cancelled at the last minute because there were no taxis available. Left stranded. Not the first time this has happened & I won’t be risking it again. App deleted!
Community
Driver refused give back Jun 30, 2022

By anamarija lugarov

the driver refuses to give my key. yesterday fell out of from my jacket while getting out of a taxi. I called him right away and he was just making excuses not to give me the key. communication with customer service none
Community
Bad Taxi Service Simply Don’t Care Jun 4, 2022

By William Gorry

Free Now Taxi Service has got very bad and poor in the morning between 9.00 and 9.45am. Drivers say that Free Niw can’t get the drivers and what drivers they do have bring their children to school and that’s why getting a taxi is poor and delayed. The Free Now App is even bad and not Accurate. Bad show for Free Now Taxi who don’t care. That’s why their is no customer service only those in Free Now behind Screens zero care. more
Community
I'm very angry ? I'll never call free now Jan 14, 2022

By Mirella Raus

Because this morning I called the taxi that did not stop at the number where it was supposed to pick me up but I saw that it stopped at the house number opposite, across the street. I saw that he was talking to a lady who then went up and left! I thought it was another but no, it was my taxi taken by another person and who didn't pay for the ride, but I paid for it! I asked to check but he doesn't care because they told me that the taxi made the ride and it was paid for, period! more
Community
They cancel pre-books at the last moment, misleading prices Aug 13, 2021

By thoughtfuldiner

I had pre-booked an early morning ride. At the very last moment, I get notified that the ride is cancelled because no driver is available. What is the point of pre-booking, then?? I could have missed my flight hadn't I found an uber ride on the spot. Also, their pricing is not transparent at at all, with charges far from what was advertised. more
May 28, 2022

By Aidan Ryan

Terrible app. Lowball estimate on cost every time by a wide margin. GPS worthless. No help features. No info on the license of the car. Phone and messages don't work. Drivers don't arrive. Often cancel. Estimate of time to pick up woefully wrong. The only thing worse than taking a taxi in Dublin is using this app to take a taxi. It is a great advertisement for public transport. I don't understand why they couldn't copy Lyft, Uber or Didi. And do it properly! more
Poor service in London Mar 27, 2022

By skcpcit

I was in UK for business trip and booked my taxi via freenow at arrival. I wasn’t too much concerned by ordering by freenow before I experienced 2 forced cancellation in UK. Already user of freenow in France, I feel ok for its service. But by arriving in UK, I tried to book taxi, for two times… all failed… For the first time, the driver seems to stop somewhere nearby and waited for me to cancel the trip. I had to do so as I need to travel directly to my office that morning. And I re-booked another trip with them, this time the driver seems to come to pick me up, but after several exhausting conversation by calls, the driver couldn’t make it to come the the location I was, which is the exit of the saint pancras international station. Long waiting after about 3 quarters, I was so very much disappointed and suffered by this experience. After my business trip in UK, I contacted the customer service for these 2 forced cancellations that charged me 12 pounds, I got a 6-pound voucher valid during one month in UK, which doesn’t serve anything for me, as I only stayed in London for a week for business reason and complaints raised after this stay. Anyway, even though I were still there, don’t have any more confidence with free mnow drivers… So… wish you luck and be careful when you book in Uk… more
Jun 29, 2022

By Tom Levin

Buggy app that caused us a lot of issues during our trip. No customer service over the phone or at all over the weekend. Also make sure that the app support calling from your sim country, otherwise you can find yourself like we did after losing passport in the taxi without ability to contact the driver or get any support from Freenow. Choose other app that doesn't disrespect his customers more
Misleading Prices Dec 3, 2019

By icaari26

HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS. more
Jun 11, 2022

By Andres Saladino

Rating 2 stars only because we were able to use a taxi through this app in Italy a few times. -the app shows no predetermined cost. It just holds between 15 to 20 euros then you're at the mercy of a taxi driver's meter and how much they want to manipulate the fare -locate me option fails consistently -unable to manually enter exact address half the time -little to no taxis available -app froze multiple times -good luck if your destination is not a tourist area more

See all negative reviews

Community
Europe feels a lot smaller and easy to navigate with its amazing features. It's available in over 100 European cities. You can pre-book before setting foot on the land. It's just as safe and helps you get to any destination comfortably and in record time. more

by Alvian
3 years ago
Community
Getting around in a new city can be hard. But with a taxi available on your phone in over 100 European cities, you'll always have a ride at the ready.

by Steve
1 year ago
Community
Worse than useless! Do not use! Aug 2, 2022

By Paul Bridgwater

Pre booked a taxi for an important event. It was cancelled at the last minute because there were no taxis available. Left stranded. Not the first time this has happened & I won’t be risking it again. App deleted!
Community
Driver refused give back Jun 30, 2022

By anamarija lugarov

the driver refuses to give my key. yesterday fell out of from my jacket while getting out of a taxi. I called him right away and he was just making excuses not to give me the key. communication with customer service none
Community
Bad Taxi Service Simply Don’t Care Jun 4, 2022

By William Gorry

Free Now Taxi Service has got very bad and poor in the morning between 9.00 and 9.45am. Drivers say that Free Niw can’t get the drivers and what drivers they do have bring their children to school and that’s why getting a taxi is poor and delayed. The Free Now App is even bad and not Accurate. Bad show for Free Now Taxi who don’t care. That’s why their is no customer service only those in Free Now behind Screens zero care. more
Community
I'm very angry ? I'll never call free now Jan 14, 2022

By Mirella Raus

Because this morning I called the taxi that did not stop at the number where it was supposed to pick me up but I saw that it stopped at the house number opposite, across the street. I saw that he was talking to a lady who then went up and left! I thought it was another but no, it was my taxi taken by another person and who didn't pay for the ride, but I paid for it! I asked to check but he doesn't care because they told me that the taxi made the ride and it was paid for, period! more
Community
They cancel pre-books at the last moment, misleading prices Aug 13, 2021

By thoughtfuldiner

I had pre-booked an early morning ride. At the very last moment, I get notified that the ride is cancelled because no driver is available. What is the point of pre-booking, then?? I could have missed my flight hadn't I found an uber ride on the spot. Also, their pricing is not transparent at at all, with charges far from what was advertised. more

See All Community Reviews

Expert
1. Your one-stop shop for taxis in the UK and Europe! Get full access to Europe’s biggest licensed taxi and black cab fleet at the touch of a button
2. Book in over 70 major cities: London, Dublin, Edinburgh, Barcelona, Berlin, Cologne, Krakow, Madrid, Milan, Munich, Rome and more
3. Pre-book up to four days in advance for stress-free airport pickups and get guaranteed fixed fares in London and other major cities
more

See All Expert Reviews

DaveofBellinghanWA. Aug 16, 2021

By DaveofBellinghamWA

We use the app in Naples and in Rome in 2019. We were pleased with this service, but I always sat in the front with Google maps open to verify the driver was on a good route. I always made sure the drive started the meter once we got in, and before the driver started it it was at zero. Remember, the Italian philosophy is that if you allow yourself to be ripped off, it’s your own fault. One you understand this you will have a better experience. We plan on returning to Rome in October and will use the service again. One note. If you are planning to go to an airport in the middle of the night, do a Google search for good rated shuttle services. Pay the extra bucks! more
Perfectly decent taxi-hailing app. Apr 15, 2018

By DrumMachine385

I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine. more
Works exactly as it should Sep 10, 2021

By mattsf4269

I used this quite a bit while in Madrid and Barcelona this past couple of weeks. If you're reading the recent slate of 1-star reviews and feeling anxious like I was, know that you can trust this app, and seemingly most of the drivers within it. We didn’t get ripped off, forgotten about, or have any issues. Our drivers were prompt to us, prompt to drop us off, and either beat or matched the estimates provided by this app. All in all, I was extremely thankful to have this app. Would definitely recommend. more
Good app, would be great to tip rider after Dec 3, 2021

By Seriously annoyed...

Really like the app. Easy to use, good tracking on driver so we know where they are and when they’re likely to arrive. One thing that would be helpful is if we could tip the driver / decide on the tip amount AFTER the ride’s over. If I forget to update the tip amount during the ride, or if I would prefer to select my tip amount only once I reach my destination (in case something goes particularly well or poorly), it’d be handy to be able to tip after. more
A good idea badly developed Jul 28, 2019

By A disappointed viewer

I used this application a few times in Roma. The idea is excellent. Unfortunately I cannot say the same if it’s implementation. Key problem is that is far too slow. It takes 2-3 minutes of internet search to find a taxi. This is 20-30 times slower than UBER. Then I had an estimated waiting time of 6 minutes, which instead dropped to one without any warning. The developer needs to improve the speed and quality of this application for its use to become widespread... more
Only as good as the taxi drivers Aug 15, 2018

By LDfamily

I used this app in both Berlin and Vienna and I was thrilled with the ease of use for licensed taxis. The only caveat is that I was traveling as a family of four with six pieces of luggage. In Berlin, I asked for a vehicle for five people and got a large enough van. In Vienna I ordered a five person vehicle for an early morning trip and a sedan was waiting for me at the requested time. I cancelled that driver (he was upset, but so was I) and didn’t get a van until I listed SEVEN passengers. I’m still trying to imagine six people in a Prius Plus and failing. more
Outstanding app! Jul 17, 2018

By purdueman_in

We’ve used this app throughout Barcelona and Rome, and without fail we have had an excellent experience. It was fantastic to hail a taxi when we needed it and knowing it would show. The cost estimate is wonderful, and saved us money, even when not using the app to hail a taxi. In Rome we were at the Termini. I looked at the app for an estimate, but a and approached the taxi stand. A man hailing “taxis” approached me and quoted €35 for a ride I knew was €11. I immediately knew he was not an official Roma taxi and moved on. more
10x better than Uber in London Apr 7, 2018

By rihallix

Fantastic app. Summoned taxis within 60 seconds to our hotel in Paddington every time. Took 4 taxi trips with a family of 4 across central London - cost way less than 4 travel cards and was door to door with friendly drivers every time. By comparison our Uber driver missed dropping us at the Tower of London - didn’t know where to drop us off, drove 1/2 mile further to find a drop off point. My Taxi trounces Uber (and I’m a big time Uber user in SF and NYC). more
Simplified my travels Oct 25, 2019

By Akensim

I get unlimited (albeit slow) data in Italy but calling costs me so this app was the most economical way to hail a taxi. The rate estimates were very close to what each ride cost me. Only one ride was more expensive than quoted (by a few euros) and that was mainly due to traffic slowing down the ride. I was also able to schedule a ride to the airport ahead of time which saved me a lot of stress. 10/10 would use this app again. more
Change for the worse? Jul 4, 2019

By Bosco Ribera

One thing I loved about MyTaxi was receiving receipts by email automatically. With my first FreeNow ride, this feature is now gone. I’ve gone into the help section of this app— an app which is one part FreeNow and two parts MyTaxi— and have unsuccessfully requested a receipt for this particular ride about six or seven times now. I use this for business so it looks like it could be time to switch back to Uber. more

See all 5 reviews

Jun 4, 2019

By A Google user

Good app that works well. There should be a confirmation button before calling the taxi. I was scheduling a future pickup and accidentally tapped the button for immediate service. I wasn't familiar with the app, but was able to cancel within a minute or so, but it seems unfair to the cabbie that they were taken away from other potential call for that time. more
Drivers often rip you off Sep 5, 2019

By booyakashazzzzz

While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed! more
Better to with the app Nov 19, 2021

By Scarbez

[Edited] Better to pay with the app. For some reason I have been charged twice when paying with card (card and app charges). Not sure whether the driver cannot let the app know that a card payment was already submitted or they choose not to. If the former, that should get fixed. If the later, should get addressed, too... The service overall is convenient. Works with local taxi services so you can get picked up very soon in places where taxis are on the move constantly. Update: I contacted FreeNow regarding the issue, providing proof of duplicate charges. The charges were reviewed and reversed fast 👍 more
Very easy and reliable app- needs some UX fixes Sep 3, 2018

By Zuludogm

The app gives you accurate info on the availability of a taxi, the expected pick up and arrival times and the expected costs. On the negative, it seems that the only way to know if MyTaxi works in a city is to actually book a taxi. You can be misled into thinking that the service is available in a city only to discover that it’s not supported when you press Book. Seems that kind of calamity could be avoided easily. more
Great app - no profile picture :( Oct 19, 2021

By Proobssttt

I absolutely love this app, I think it’s an absolute lifesaver if you live in a city like Rome. The literal ONLY flaw I have with the app is that although it gives the option to upload a profile picture, it never actually works and always says that the upload failed. Kinda bummed about it, but regardless, a really useful app. more
Prebooking improvements needed Oct 14, 2019

By up in the air on prebooking

I always prebooking for airport rides and 80% of the time it is fine. However, I have had three times when the driver will be at least 15 minutes late. I have cancelled twice due to that, opened the app and found a local that would be there faster. I think you need to change how prebooking are accepted to ensure timely pick up. more
Pure crap Nov 18, 2019

By BrunoHater

I see my earlier review never posted, so here it is again. Customer service with this app is abysmal. The app lost all my data during the transition from MyTaxi to FreeNow. I’ve been unable to order cabs - and missed an important appointment once - due to their incompetence. Wrangling with “customer service” did not help at all. I was assigned someone with a local sounding name and then forgotten about. more
Rome = 5. Milan = 1 Jun 29, 2019

By Time4EarCandy

This is a mixed review. Works great in Rome. Doesn’t work at all in Milan. In Rome, you can be at a catacomb far from the city, and a taxi in a shiny white car will come. In Milan, you can wait 20 minutes, watch 100 taxis go by, 50 with the MyTax App sticker on them; and nothing is coming to pick you up. You have to either get one at a taxi stand or call for one to come pick you up. more
My go-to in London Oct 14, 2017

By B00g136

This is a good app and the service I get from black cabs in London is far better than Uber. Drivers know the city, have a little banter with u & there’s no awkward cash exchange at the end of the journey. I often receive grt offers/deals as well. Customer support is slow to respond to emails and a contact number would be good hence 4 stars. more

See all 4 reviews

It’s a great app depending where you are. Jan 18, 2021

By mimiinwonderland

I am updating my review. There was a mistake made but it’s been taken care of. I love the way it’s run in Germany. Used it way too much running late to work but it was worth it. In Paris I took it a few times. It’s a private car, not a cab like Germany. So I wasn’t expecting that. I had a really crazy driver yelling at police to move out of the way and cutting cars off and creating a huge block in traffic ended up with a lot of honking. When we arrived to my destination I said it is right here. He said no it’s not. So I started to yell and he let me out. The biggest problem with the app in Germany and Paris is the same. It will find you a driver but then the car just sits there. Or will go in circles or go the wrong way. Idk if it’s a technical problem with their gps system because it can get infuriating watching your cab on the map. In germany it gets 4 1/2 stars because of the car not moving or going the wrong way. In Paris it gets 2 stars. more
Sep 29, 2018

By A Google user

It was sold to me as a substitute for Uber X in Italy. The app falls short on many aspects though. 1) Every third ride would be cancelled by the driver and apparently they're not penalized for this. 2) Geo positioning is very inaccurate and it's impossible to simply move the pin to your location on the map. 3) You have to confirm each payment by swiping the slider after the driver entered the amount. I har really hard time making the UI work as it simply wouldn't slide. 4) The app also depends on the internet connection at the end of the ride which may well become a problem if your phone loses connectivity. That happened to me in the airport when I had to pay. 5) It wasn't possible to call a taxi at the Milano central train station. On the positive note it is still a decent way to hail a car and pay with a credit card in Italy. more
Aug 20, 2019

By A Google user

Used while visiting Ireland. The app itself seemed great, very much like using Uber or Lyft, except when it came time to pay... Several drivers didn't seem to understand there should be a way for me to pay with the app and insisted upon being paid in cash, which I thankfully happened to have. From my experience, the weakest part of this system is the drivers' lack of knowledge about the app. Otherwise it worked brilliantly for actually getting a cab to my location when I wanted. more
Jul 19, 2022

By Daniel Dušek

It's a good service. The app misbehaves quite often though. Unable to contact the driver, unable to call, GPS picking a location behind a building instead of where I am an impossible to change it after order is done. All things combined, this will result in unnecessary charges, or additional waiting/moving times. But the service is solid and works well. more
Jun 29, 2022

By Giorgio Federici

Overall the app is good and I used it many times. Although, I can't give more than 3 stars because there are still too many disadvantages for a passenger. Two suggested improvements: 1) please, improve the pre-book. A driver can cancel a pre-book at the very last time, but you can't give him a bad feedback because you don't have any info. For a passenger, a last minute cancel can bring many issues and delays 2) please, avoid to lock the passenger account for payment errors made by the driver more
Sneaky and Fraudulent!! Aug 13, 2019

By Nyandsyd

The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!! more
Need to be online to pay Jul 29, 2019

By bgonzo32

Unlike Uber the app does not charge automatically. You must submit payment via the app or pay cash at the end of your trip. Found out the hard way when i found a Starbucks to get online to order a cab. Obviously when we left Starbucks I had no more service. When we arrived to my location the driver asked for payment via the app or cash and i said app thinking it was like Uber. Nope, had to find WiFi to pay the driver. Lesson learned. Why did i need to set up a card in an app? more
It was a good app Nov 17, 2019

By ptamartinez

I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location. more
Solid but not great Apr 1, 2022

By why do i need a nickname2

Times on arrival and wait not great. Fare estimates crap. Invoice after is not detailed and poor customer service if you have an issue. Driver takes you for a long trip to drive up fare, Uber has it fixed in an hour. Three days later still waiting for any response back. Compared to the old way of getting taxis huge improvement. But not even close to best in class. Does the job pretty well. more
Fine app - poor pre book feature Oct 9, 2021

By Xitaliangrl

Usually works fine and I’ve had some lovely drivers, but I wouldn’t use the pre-book again. I booked two days in advance for a 3:30 AM trip to the airport, the app said I was confirmed, and then at 3:30 it updated to say no driver accepted my fare. I booked another car which came 15 minutes later which is fine, but i won’t be using the pre book feature again. more

See all 3 reviews

Poor service in London Mar 27, 2022

By skcpcit

I was in UK for business trip and booked my taxi via freenow at arrival. I wasn’t too much concerned by ordering by freenow before I experienced 2 forced cancellation in UK. Already user of freenow in France, I feel ok for its service. But by arriving in UK, I tried to book taxi, for two times… all failed… For the first time, the driver seems to stop somewhere nearby and waited for me to cancel the trip. I had to do so as I need to travel directly to my office that morning. And I re-booked another trip with them, this time the driver seems to come to pick me up, but after several exhausting conversation by calls, the driver couldn’t make it to come the the location I was, which is the exit of the saint pancras international station. Long waiting after about 3 quarters, I was so very much disappointed and suffered by this experience. After my business trip in UK, I contacted the customer service for these 2 forced cancellations that charged me 12 pounds, I got a 6-pound voucher valid during one month in UK, which doesn’t serve anything for me, as I only stayed in London for a week for business reason and complaints raised after this stay. Anyway, even though I were still there, don’t have any more confidence with free mnow drivers… So… wish you luck and be careful when you book in Uk… more
Jun 11, 2022

By Andres Saladino

Rating 2 stars only because we were able to use a taxi through this app in Italy a few times. -the app shows no predetermined cost. It just holds between 15 to 20 euros then you're at the mercy of a taxi driver's meter and how much they want to manipulate the fare -locate me option fails consistently -unable to manually enter exact address half the time -little to no taxis available -app froze multiple times -good luck if your destination is not a tourist area more
Jun 11, 2022

By FV

It gets you to & from places as needed, but I wouldn't really recommend this app to anyone unless it was their last option. In Italy our quotes were never exact, but rather dictated by the driver's meter, & we definitely felt that that was taken advantage of to charge us more. Depending on the location sometimes we wouldn't even be able to find a ride, so their network is definitely not was big as bigger ride apps, which you're better off using because they're less of a hassle & similary priced. more
Way to expensive for ride Jul 21, 2019

By spoc4r

I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much. more
Oct 19, 2019

By A Google user

Poorly designed app and unreliable service due to the business model. Fees charged by taxi drivers who use this app are obviously NOT guaranteed by the app, and seems arbitrary and subject to last minute negotiation, even misleading, at the end of the trip. More annoyingly, drivers don't seem to follow the address I put into the app order. I had to wait after getting the message from driver he was at the wrong place. When booking was put in, took a long time to search drivers who cancel trip too more
Overcharged € & Waiting Woes... Aug 3, 2019

By Simplyin

The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort... more
Slower than ItTaxi not helpful with taxi scam Jul 6, 2019

By Missing background mode

Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware. more
Aug 4, 2022

By Josh Bender

When it works, its fine. But for a while the "contact driver" feature has a bug and does not work. A popup says this doesn't work now, try later. Today twice I tried to organise a ride and the driver couldn't find the pickup location. Due to the annoying bug I had no way of contacting them, so they cancelled. There does not seem to be a clear way to report a bug to the developers, so my only option is to write this review... Which I doubt they'll see. Not an app I can rely on. more
Jun 12, 2022

By Izzy Henry

Often when using GPS it selects a different location to where you are (by a couple of roads) and you have to try and find the driver. Never have this issue with other apps such as Uber. Used in Barcelona at Primavera and times out if can't find a driver, I would prefer to be added to a queue, often drivers would cancel after accepting the journey, I understand that this would have been an exceptionally busy time so this may not be the case everywhere. more
Fake info and unreliable service Oct 6, 2021

By Tekhedw

Numerous times I ordered and the information was saying that it would be one or two minutes to arrive instead it ends up being 10 minutes or more and then the driver passes you bye right in front of you as you’re waving and takes off in a different direction and then cancels and have to wait for another and another and it’s a pain and I could’ve walked to my location faster and there’s no way to remedy these things in the app and the only way to call a drivers to make a long distance call internationally and that’s a problem. Now I’m late for my appointment. And the taxi smells of smoke more

See all 2 reviews

Community
Worse than useless! Do not use! Aug 2, 2022

By Paul Bridgwater

Pre booked a taxi for an important event. It was cancelled at the last minute because there were no taxis available. Left stranded. Not the first time this has happened & I won’t be risking it again. App deleted!
Community
Driver refused give back Jun 30, 2022

By anamarija lugarov

the driver refuses to give my key. yesterday fell out of from my jacket while getting out of a taxi. I called him right away and he was just making excuses not to give me the key. communication with customer service none
Community
Bad Taxi Service Simply Don’t Care Jun 4, 2022

By William Gorry

Free Now Taxi Service has got very bad and poor in the morning between 9.00 and 9.45am. Drivers say that Free Niw can’t get the drivers and what drivers they do have bring their children to school and that’s why getting a taxi is poor and delayed. The Free Now App is even bad and not Accurate. Bad show for Free Now Taxi who don’t care. That’s why their is no customer service only those in Free Now behind Screens zero care. more
Community
I'm very angry ? I'll never call free now Jan 14, 2022

By Mirella Raus

Because this morning I called the taxi that did not stop at the number where it was supposed to pick me up but I saw that it stopped at the house number opposite, across the street. I saw that he was talking to a lady who then went up and left! I thought it was another but no, it was my taxi taken by another person and who didn't pay for the ride, but I paid for it! I asked to check but he doesn't care because they told me that the taxi made the ride and it was paid for, period! more
Community
They cancel pre-books at the last moment, misleading prices Aug 13, 2021

By thoughtfuldiner

I had pre-booked an early morning ride. At the very last moment, I get notified that the ride is cancelled because no driver is available. What is the point of pre-booking, then?? I could have missed my flight hadn't I found an uber ride on the spot. Also, their pricing is not transparent at at all, with charges far from what was advertised. more
May 28, 2022

By Aidan Ryan

Terrible app. Lowball estimate on cost every time by a wide margin. GPS worthless. No help features. No info on the license of the car. Phone and messages don't work. Drivers don't arrive. Often cancel. Estimate of time to pick up woefully wrong. The only thing worse than taking a taxi in Dublin is using this app to take a taxi. It is a great advertisement for public transport. I don't understand why they couldn't copy Lyft, Uber or Didi. And do it properly! more
Jun 29, 2022

By Tom Levin

Buggy app that caused us a lot of issues during our trip. No customer service over the phone or at all over the weekend. Also make sure that the app support calling from your sim country, otherwise you can find yourself like we did after losing passport in the taxi without ability to contact the driver or get any support from Freenow. Choose other app that doesn't disrespect his customers more
Misleading Prices Dec 3, 2019

By icaari26

HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS. more
May 10, 2022

By Matthew Bilson

I booked a car for 7:30am, 7 hrs before ride, and made sure it was large enough to fit our family and luggage. Less than 1 hr before the status of my confirmed ride changed to pick up at 8:30am. This was not going to work with our flight schedule. The app had no way for me to contact anyone to figure out what was going on. All I got was a phone notification, but then the app didn't update inside the app, so I had no idea what was going on. more
Terrible app, would never recommend to anyone. Nov 22, 2019

By ppcuerdas

First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable. more

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Worse than useless! Do not use! Aug 2, 2022

Driver refused give back Jun 30, 2022