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MyQuest for Patients

MyQuest for Patients

Quest Diagnostics Incorporated

Get your lab results on your smartphone with MyQuest.

4.5 Ratings 35K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Jan 17, 2022

    By Cindy Pfeifer-Hill
    Okay, most sections easy to fill out except having to scroll thru dates to reach your birthday. (Especially if one is over 90 years old!). Takes several minutes to scroll back to 1930s. Lost an appt time while scrolling to reach birthdate. Would be best to be able to manually set birthdate.
  • It only takes one person to make the experience uncomfortable Jan 21, 2022

    By 33florida
    I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida
  • Jan 12, 2022

    By Michael Bradford
    Creating an account was simple enough, however...to tap the back arrow for every month back to the 1960's (the month and year of my birth), this should be simplified. Suggestion: Month and day as is...then for the year, go in to the numeric key pad to enter the 4 digit year. Breaking this step in two would make it easier/quicker for the person/patient to enter the year of birth.
  • Results Jan 28, 2020

    By Questbettet
    It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.
  • Dec 10, 2021

    By Sciolistic Science Channel
    Works pretty good. Makes it fairly simple to schedule appointments and see results. However, it demands location permission every time I log in, even though it clearly doesn't need location to operate just fine, including choosing a site, especially since location has nothing to do with my results. It also doesn't have a "remain logged in" function, so it's only slightly more efficient than using the website itself, which won't pester me for my location.
  • Quest Website Review Nov 30, 2021

    By JTWVW
    I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that?
  • better resources than my doctor Jan 9, 2022

    By thanehand
    Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way
  • Nov 13, 2021

    By Becky Coker
    I'm general is getting better. I like that I can see a graph of past results and show them to my doctors. I have a couple of doctors, so being able to show them the times and progressions of my results helps a lot. I do wish some things were easier or possible. Ex: one test was miss-marked as non-fasting, I was fasting, but I can't change it or request a change. So it looks it of range even though it's in fasting range. I tell my doctors but sometimes they don't ask.
  • Great App!!! Oct 15, 2021

    By mrFluffy2527
    I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.
  • Very Useful! Sep 9, 2021

    By R-314
    I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits.
  • Jan 17, 2022

    By Cindy Pfeifer-Hill
    Okay, most sections easy to fill out except having to scroll thru dates to reach your birthday. (Especially if one is over 90 years old!). Takes several minutes to scroll back to 1930s. Lost an appt time while scrolling to reach birthdate. Would be best to be able to manually set birthdate.
  • It only takes one person to make the experience uncomfortable Jan 21, 2022

    By 33florida
    I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida
  • Jan 12, 2022

    By Michael Bradford
    Creating an account was simple enough, however...to tap the back arrow for every month back to the 1960's (the month and year of my birth), this should be simplified. Suggestion: Month and day as is...then for the year, go in to the numeric key pad to enter the 4 digit year. Breaking this step in two would make it easier/quicker for the person/patient to enter the year of birth.
  • Results Jan 28, 2020

    By Questbettet
    It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.
  • Dec 10, 2021

    By Sciolistic Science Channel
    Works pretty good. Makes it fairly simple to schedule appointments and see results. However, it demands location permission every time I log in, even though it clearly doesn't need location to operate just fine, including choosing a site, especially since location has nothing to do with my results. It also doesn't have a "remain logged in" function, so it's only slightly more efficient than using the website itself, which won't pester me for my location.
  • Quest Website Review Nov 30, 2021

    By JTWVW
    I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that?
  • better resources than my doctor Jan 9, 2022

    By thanehand
    Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way
  • Nov 13, 2021

    By Becky Coker
    I'm general is getting better. I like that I can see a graph of past results and show them to my doctors. I have a couple of doctors, so being able to show them the times and progressions of my results helps a lot. I do wish some things were easier or possible. Ex: one test was miss-marked as non-fasting, I was fasting, but I can't change it or request a change. So it looks it of range even though it's in fasting range. I tell my doctors but sometimes they don't ask.
  • Great App!!! Oct 15, 2021

    By mrFluffy2527
    I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.
  • Very Useful! Sep 9, 2021

    By R-314
    I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits.
  • Dec 29, 2021

    By Toni Patterson
    I have used this app for years and absolutely loved it. I recently upgraded it and I am not as pleased! It takes forever for the screens to load and getting logged in has been a chore. App improvement is great but please make sure it still works as it did before. I'm almost ready to just call the Dr office for paper copies of my report.
  • DO NOT USE IF YOU NEED FAST RESULTS!!! Unable to get results Jan 3, 2022

    By ambre_lynn
    The app itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. The app asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.
  • Jan 3, 2022

    By Clinton Kaltunowicz
    DO NOT USE FOR COVID TEST! Had a terrible experience, made appointments for both my mother and I. When we got there they told us they had not ordered tests and that we would need to make an appointment for two weeks later! Now both of us may lose our jobs, as well as the retroactive payments we have lost being sick. Avoid this place!
  • Terrible customer service. Positive reviews must have been paid for Nov 17, 2021

    By Nickname Function is Dumb
    They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. The app, itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, the app still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to the app or don’t claim the app/website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible
  • Dec 30, 2021

    By J
    Completely Unusable. Pages spin forever and then never load, or load an ad for the very app you're already in, or load a customer service contact form. Entering the last 4 of SSN as instructed for Identity Verification only results in a pop-up that...instructs you to enter the last 4 of SSN. Clicking "OK" on the pop-up redirects to a blank page that still takes minutes to even load.
  • App was better before last update Jul 12, 2021

    By jalenmac
    Before the last update the app was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from the app. NOT ANY MORE. While this app is more attractive, that, and the ability to make appointments directly from the app are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.
  • Jan 21, 2022

    By Tim H
    Not Acceptable. The app is too slow to use. 5 -90 seconds (not ms) to simply load a view is nowhere near production ready. Data load time is also too slow. Signing up for a service account is simply painful. Keep working.
  • Jan 4, 2022

    By Lucy Rubi
    Up until July or August, I was able to use the app to schedule appointments. Since September, there have been & continue to be NO open slots visible for MONTHS! Today I went to the Sonora Quest website & found several open slots from which to choose after stressing for months on how we were going to get our blood work done. I would delete the app but do like that I can see results when done. I have deleted the app & reinstalled to no avail.
  • Nov 7, 2021

    By Michelle R
    Like the old version better....not user friendly....can view the results but cannot forward to an email so it can be printed. So now I have to request copies of results. Yes,I see where to go and do it, but it doesn't allow me to click to email and customer service is useless. I signed into web version and emailed...mobile app is useless.
  • Jan 18, 2022

    By Michael C
    It's been 4 days and my recent lab results do not automatically show up on the app. I get a notification saying that my lab results are available to view but they are old results from two weeks ago. They tell me to fill out another form to view the latest lab results. Are you kidding me?

No reviews available

No reviews available

  • Jan 12, 2022

    By Michael Bradford
    Creating an account was simple enough, however...to tap the back arrow for every month back to the 1960's (the month and year of my birth), this should be simplified. Suggestion: Month and day as is...then for the year, go in to the numeric key pad to enter the 4 digit year. Breaking this step in two would make it easier/quicker for the person/patient to enter the year of birth.
  • better resources than my doctor Jan 9, 2022

    By thanehand
    Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way
  • Great App!!! Oct 15, 2021

    By mrFluffy2527
    I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.
  • Very Useful! Sep 9, 2021

    By R-314
    I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits.
  • Truly is MY Quest Dec 8, 2021

    By Galway Irish Colleen
    This app is so user- friendly. I require frequent blood testing. If it weren’t for this app, I’d be lost. Between my dialysis appointments and doctor’s appointments, I’d never be able to keep anything straight. It’s not easy with these illnesses that will never go away, but with My Quest, it only takes seconds to find and schedule an appointment. And with an appointment,, the wait time is almost non- existent. Thank you, I never could make my life easier if it wasn’t for you. And lest I forget, their phlebotomists are Number one over any other in the area. They’re gentle, kind and knowledgeable. Number One all the way around. Mary Colleen Burt
  • Most convenient thing ever Nov 8, 2021

    By Jclor
    I get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!
  • MyQuest app – Excellent!! Dec 9, 2021

    By Yoo N Scoo
    Excellent app, it keeps all of my lab results organized and accessible, plus it’s easy to use and I understand the results immediately with the green and red color coding. It shows me if I’m out of range, and where I need to improve. I’d like to be able to send my lab results to my other doctors, so they know what I’ve been tested for and to avoid ordering the same tests. And if it were possible to add-on tests to my sample directly from the app, that would be even better! Would love to avoid another blood draw, if possible. Apparently it’s not easy to add-on tests from the doctor’s office…? IDK. :(
  • It only takes one person to make the experience uncomfortable Jan 21, 2022

    By 33florida
    I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida
  • Nov 13, 2021

    By Becky Coker
    I'm general is getting better. I like that I can see a graph of past results and show them to my doctors. I have a couple of doctors, so being able to show them the times and progressions of my results helps a lot. I do wish some things were easier or possible. Ex: one test was miss-marked as non-fasting, I was fasting, but I can't change it or request a change. So it looks it of range even though it's in fasting range. I tell my doctors but sometimes they don't ask.
  • Walk-in Restricted Forever? Sep 15, 2021

    By dereksmom1
    I've been a patient at Quest for many years! I understand when I walked in one day and I was told that Quest Labs were a part of the Covid research and they would only see patients that made an appointment through their online app. At that time it took two weeks to make an appt but what about now? Will Quest continue to only take patients with online appointments and tell walk-in patients they will not be served? Considering sometimes no other people are waiting in the first place? If I had a chance to “vote” for the ability to walk in any Quest lab without an appt & to be able to have a blood draw I would not put it off as I do now! This is just my viewpoint and how apprehensive I feel to have blood drawn in the first place! Thank you for reading!
  • Jan 8, 2022

    By Sandra Rodriguez
    I love having my test results available to me thru the Quest app!But...I don't care for the updated app. The old app gave me the graphs and other info that helped me track my high/low tests so I can do what's needed to bring it to normal.
  • Communication with patients Oct 24, 2020

    By Monsieur Benjamin Bistro
    I don’t like that it is impossible to get a response to my question about a particular doctor’s nonreceipt of my results, and I really don’t like it that I get my results several days after my doctor! With two of my doctors, it took too many days for them to react by prescribing needed medication and if I had gotten my lab results at the same time, I would have been able to call their offices to hurry things along! Also, I asked in your Help whether Dr. Wong got my glucose and A1c results and if not why not; I brought you his order when I came in to your lab! You just sent me another copy of all my lab results and that didn’t answer that question! Otherwise, I like your lab, your personnel, and your ap/site.
  • Jan 17, 2022

    By Cindy Pfeifer-Hill
    Okay, most sections easy to fill out except having to scroll thru dates to reach your birthday. (Especially if one is over 90 years old!). Takes several minutes to scroll back to 1930s. Lost an appt time while scrolling to reach birthdate. Would be best to be able to manually set birthdate.
  • Results Jan 28, 2020

    By Questbettet
    It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.
  • Dec 10, 2021

    By Sciolistic Science Channel
    Works pretty good. Makes it fairly simple to schedule appointments and see results. However, it demands location permission every time I log in, even though it clearly doesn't need location to operate just fine, including choosing a site, especially since location has nothing to do with my results. It also doesn't have a "remain logged in" function, so it's only slightly more efficient than using the website itself, which won't pester me for my location.
  • Quest Website Review Nov 30, 2021

    By JTWVW
    I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that?
  • Jan 6, 2022

    By Kim G.
    It was great and relatively user friendly, but they've done some updates and now it's terrible. I had to sign in multiple times and finding the info I needed was not as intuitive.
  • Lots of bugs and prone to locking out patient access Oct 24, 2017

    By Michaels1947
    One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if the app fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have the app ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, the app is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.
  • More Appointments Jan 21, 2022

    By NJ Creampuff
    It seems that the format changes on different devices and in how you get to site. Don’t like way DOB is to be given on some of the formats. I am a lung transplant patient and have to have labs frequently. Most of the time the doctors want them with less than a weeks warning. The draw has to be before I take my medicine, and my meds must be taken on time. All the appointments in labs that are a reasonable distant fill up at least 5 days out. The last time I tried to do a walk-in I waited over 1 1/2 hours and could wait no longer, I did not get labs that day like the doctors wanted. The point is there needs to be a way for certain patients to get time sensitive labs done. APPOINTMENTS DON’T WORK IF THEY’RE NOT AVAILABLE.
  • App was better before last update Jul 12, 2021

    By jalenmac
    Before the last update the app was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from the app. NOT ANY MORE. While this app is more attractive, that, and the ability to make appointments directly from the app are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.
  • Jan 21, 2022

    By Tim H
    Not Acceptable. The app is too slow to use. 5 -90 seconds (not ms) to simply load a view is nowhere near production ready. Data load time is also too slow. Signing up for a service account is simply painful. Keep working.
  • Jan 18, 2022

    By Michael C
    It's been 4 days and my recent lab results do not automatically show up on the app. I get a notification saying that my lab results are available to view but they are old results from two weeks ago. They tell me to fill out another form to view the latest lab results. Are you kidding me?
  • Nov 27, 2021

    By Darin Roberts
    For the most part it's fairly easy. But when you have to schedule an appointment and it asks for your birthday, for those of us born in 1966, we have to click on the calendar arrow to find the correct month and year. At 55 years old times 12 taps for each year, that means I have to tap the screen over 600 times to scroll back to my birthday. Whoever designed your system needs to go back to school. Should be able to choose month and year separately to make it much easier.........................
  • Dec 29, 2021

    By Toni Patterson
    I have used this app for years and absolutely loved it. I recently upgraded it and I am not as pleased! It takes forever for the screens to load and getting logged in has been a chore. App improvement is great but please make sure it still works as it did before. I'm almost ready to just call the Dr office for paper copies of my report.
  • DO NOT USE IF YOU NEED FAST RESULTS!!! Unable to get results Jan 3, 2022

    By ambre_lynn
    The app itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. The app asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.
  • Jan 3, 2022

    By Clinton Kaltunowicz
    DO NOT USE FOR COVID TEST! Had a terrible experience, made appointments for both my mother and I. When we got there they told us they had not ordered tests and that we would need to make an appointment for two weeks later! Now both of us may lose our jobs, as well as the retroactive payments we have lost being sick. Avoid this place!
  • Terrible customer service. Positive reviews must have been paid for Nov 17, 2021

    By Nickname Function is Dumb
    They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. The app, itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, the app still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to the app or don’t claim the app/website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible
  • Dec 30, 2021

    By J
    Completely Unusable. Pages spin forever and then never load, or load an ad for the very app you're already in, or load a customer service contact form. Entering the last 4 of SSN as instructed for Identity Verification only results in a pop-up that...instructs you to enter the last 4 of SSN. Clicking "OK" on the pop-up redirects to a blank page that still takes minutes to even load.
  • Jan 4, 2022

    By Lucy Rubi
    Up until July or August, I was able to use the app to schedule appointments. Since September, there have been & continue to be NO open slots visible for MONTHS! Today I went to the Sonora Quest website & found several open slots from which to choose after stressing for months on how we were going to get our blood work done. I would delete the app but do like that I can see results when done. I have deleted the app & reinstalled to no avail.
  • Nov 7, 2021

    By Michelle R
    Like the old version better....not user friendly....can view the results but cannot forward to an email so it can be printed. So now I have to request copies of results. Yes,I see where to go and do it, but it doesn't allow me to click to email and customer service is useless. I signed into web version and emailed...mobile app is useless.
  • Worst App with terrible customer service Sep 30, 2019

    By grrrr!#*%#}
    For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!
  • Jan 13, 2022

    By Dave Leize
    Never can successfully fill out required info because the field required to continue is not offered. Very, very frustrating for seniors. Needs a fresh perspective from a senior. Can't even get out of this form because exit/end is not offered.
  • 😡This re-do of the first Quest app is AWFUL!! Oct 1, 2021

    By Redheadmomof2
    Quest, you have FAILED.👎 I’ve had an ‘account’ through Quest for many years. Then awhile back, I find out that instead of just updating the then-existing app, Quest made a completely new, separate one! No notification. Only find out when I tried to access my ‘original’ Quest app. Had to make a brand-new account and re-enter all my personal info, such as address, DOB, insurance. NOT A QUICK PROCESS!! ALSO, not very easy to navigate. When looking for a location for appointments, instead of saying the location does not take appointments, it will say ‘no appointments available’. AND then, show the next nearest location, which may be over 10+ miles away, yet still have none available within the day or next day you’re looking for. Good luck to anyone else that finds this out the hard way AND gets to have the fun of enjoying the app (NOT) every time they have to use it👎

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