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MyQuest for Patients

MyQuest for Patients

Quest Diagnostics Incorporated

Get your lab results on your smartphone with MyQuest.

4.0 Ratings 12K+ Reviews 500K+ Downloads

About MyQuest for Patients

Get your lab results on your smartphone with MyQuest.
see more about MyQuest for Patients

Ratings & Reviews

4.0
11.8K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Results Jan 28, 2020

    By Questbettet
    It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.
    more
  • Jul 20, 2020

    By Dave Ankenbauer
    I don't know what issues everyone is talking about.. I installed, logged on, instant lab results. HOWEVER, my account was already set up on their web portal FIRST (set up user name, pw, email, security). I would recommend doing that first, validate your account through email..THEN install the App. Worked like a charm for me. GREAT TOOL!
    more
  • Your health at your fingertips Oct 8, 2017

    By Power at my fingertips!
    This app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.
    more
  • Great App!!! May 12, 2018

    By mrFluffy2527
    I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.
    more
  • Aug 10, 2020

    By Tawnya Cyphers
    This app makes getting lab appointments so much easier! You just schedule an appointment using the app, show up at your designated time, and just like that they're taking your blood or giving you a cup to pee in. The whole process rarely takes more than half an hour.
    more
  • Jul 8, 2020

    By Paul Walters
    Utter dogshit. The app, and the web portal as well, require you to answer security questions to set or alter your information. However, the questions are computer generated, which is to say completely worthless even if they do work, which for me they did not. Just a series of addresses, companies and etc that I have never been to with, and when I selected the "not associated with" option, appropriately, for every single one it failed the verification. Repeat until locked out for 36 hours.
    more
  • Jul 8, 2020

    By Luis Elizondo
    I have a Galaxy S9 and I have tried reinstalling the app a couple of times already. I can't type in the username/password fields, the "sign in" and "new user" buttons are not responding either, the only functional things seem to be the check box for "Remember Me" and the "info" button on top right. This is without a doubt the most unresponsive app I've ever seen, I managed to create my account using the website, I would highly recommend doing that instead of using the app.
    more
  • Worst App with terrible customer service Sep 30, 2019

    By grrrr!#*%#}
    For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!
    more
  • Jul 2, 2020

    By Kelsey Gunter
    Awful. This is app feels like it was made 15 years ago. Set-up is clunky--they force you to scroll through the 50 states in the sign up section, rather than allowing you to type your state in. It is the same for the year you're born. After you're logged in and ready to view your test results, you're given some hyper vague security questions, and you only get one chance to answer them correctly--just one. Then you have to call, and what was even the point of the app in the first place?
    more
  • Jun 3, 2020

    By Heather Day
    Fix this app! This is crazy. If you dont want people to continually call you to find out their test results then make it so the app actually works. The security questions are a headache because they were inaccurate for me. And it freezes often especially when you try to input phone numbers. There is no reason for it to be this much of a hassle.....
    more

No reviews available

  • Jul 20, 2020

    By Dave Ankenbauer
    I don't know what issues everyone is talking about.. I installed, logged on, instant lab results. HOWEVER, my account was already set up on their web portal FIRST (set up user name, pw, email, security). I would recommend doing that first, validate your account through email..THEN install the App. Worked like a charm for me. GREAT TOOL!
    more
  • Your health at your fingertips Oct 8, 2017

    By Power at my fingertips!
    This app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.
    more
  • Great App!!! May 12, 2018

    By mrFluffy2527
    I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.
    more
  • Aug 10, 2020

    By Tawnya Cyphers
    This app makes getting lab appointments so much easier! You just schedule an appointment using the app, show up at your designated time, and just like that they're taking your blood or giving you a cup to pee in. The whole process rarely takes more than half an hour.
    more
  • Most convenient thing ever Jun 25, 2020

    By Jclor
    I get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!
    more
  • Good app if you can sign in Jun 4, 2020

    By CannB1
    I got a new iPad and transferred everything over blah blah blah. But when I tried to sign in, kept getting ‘incorrect credentials’ msg as others have said. But I was able to successfully log into MyQuest on laptop using same credentials. So, after 10 more unsuccessful attempts, I finally hit “forgot password” although I had no intention to actually change it. Just wanted to see what would happen. As I had hoped, the “use fingerprint as password” screen popped up. I agreed, returned to login page and was able to sign in.
    more
  • Quest Lab Work Jul 16, 2019

    By Mariefel
    The staff that took care of me was 85% pleasant, her name is Natasha. I asked the process for the credit card swiping for patient responsibility, she has poor Customer Service approach. She stated, “I just work here” when I asked her more clarification for the credit Card Process. She needs to have a refresher on how to conduct business with the patients. Also, I am not used to having no one at the receiving desk. It is all digital. I might change where I get my lab work done.
    more
  • Results Jan 28, 2020

    By Questbettet
    It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.
    more
  • Still Can’t Preregister for Upcoming Appts May 7, 2020

    By Vera M Russo
    Even with the new ‘redesign’ I still can’t complete the preregistration function for upcoming appointments. The stumbling block I hit when attempting the preregistration process is always at the point where it asks for my insurance information. My particular primary insurance is Medicare. When I enter the word “MEDICARE” I get a response that the system can’t find my insurer!!! Imagine that...Medicare, the government issued national insurance for many people - and Quest doesn’t have it listed as an insurer. So, once again, I tried to preregistered and once again I realized I should’ve known better than to waste the time. This “new and improved” version of that app may be new, but improved? Um, not from my perspective.
    more
  • Great app. Poor patient service Aug 4, 2020

    By bxzlfrd
    App generally works well when the results are available. When results don’t appear, the process for requesting an investigation is poor. The patient is promoted to enter the date of service and the providers’ details. Unfortunately this info is not always known by patients. Using the provided email will usually not solicit a response. Patients should remember that to Quest the entity paying the bill is the customer. Quest cares about the customer, not so much the patient. The patient is a component in the process whereby a service is provided (think raw material).
    more
  • Lots of bugs and prone to locking out patient access Oct 24, 2017

    By Michaels1947
    One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if the app fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have the app ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, the app is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.
    more
  • Jun 1, 2020

    By Bill Ritzel
    I wanted to use this to make a reservation, but the user interface for registration is cumbersome; it doesn't use Google to fill in forms, you have to type everything. You can't even put in your ZIP code first to get the city. After all that was done, it didn't even have the Quest that I go to on its list or on the map. If that one doesn't accept appointments, it still rought to be on the list with a notice to users that they don't take appointments at that location.
    more
  • Jun 19, 2020

    By Lynn Usewicz
    All my test results vanished. I can't get anything and I'm very interested in getting my latest results. The "connect with physician" does not help at all, what 16 digit PIN?? This is app is useless and unnecessary for me at this point.
    more
  • Jul 8, 2020

    By Paul Walters
    Utter dogshit. The app, and the web portal as well, require you to answer security questions to set or alter your information. However, the questions are computer generated, which is to say completely worthless even if they do work, which for me they did not. Just a series of addresses, companies and etc that I have never been to with, and when I selected the "not associated with" option, appropriately, for every single one it failed the verification. Repeat until locked out for 36 hours.
    more
  • Jul 8, 2020

    By Luis Elizondo
    I have a Galaxy S9 and I have tried reinstalling the app a couple of times already. I can't type in the username/password fields, the "sign in" and "new user" buttons are not responding either, the only functional things seem to be the check box for "Remember Me" and the "info" button on top right. This is without a doubt the most unresponsive app I've ever seen, I managed to create my account using the website, I would highly recommend doing that instead of using the app.
    more
  • Worst App with terrible customer service Sep 30, 2019

    By grrrr!#*%#}
    For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!
    more
  • Jul 2, 2020

    By Kelsey Gunter
    Awful. This is app feels like it was made 15 years ago. Set-up is clunky--they force you to scroll through the 50 states in the sign up section, rather than allowing you to type your state in. It is the same for the year you're born. After you're logged in and ready to view your test results, you're given some hyper vague security questions, and you only get one chance to answer them correctly--just one. Then you have to call, and what was even the point of the app in the first place?
    more
  • Jun 3, 2020

    By Heather Day
    Fix this app! This is crazy. If you dont want people to continually call you to find out their test results then make it so the app actually works. The security questions are a headache because they were inaccurate for me. And it freezes often especially when you try to input phone numbers. There is no reason for it to be this much of a hassle.....
    more

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