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MyInfinity Touch

MyInfinity Touch

Carrier Corporation

The Carrier Infinity® control can direct an entire advanced home comfort system.

1.8 Ratings 2K+ Reviews 50K+ Downloads

About MyInfinity Touch

The Carrier Infinity® control can direct an entire advanced home comfort system.
see more about MyInfinity Touch

Ratings & Reviews

1.8
2.0K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Good but a couple of major deficiencies Jun 8, 2020

    By Bill2603
    The MyInfinity app on my iPhone properly reports and controls the temperature in my condo in both heating and cooling modes. The first major problem is that in heating/ vacation mode it try’s to bring up the temperature too quickly at the end of the vacation period. The result is that it goes to auxiliary electric heat which is very expensive. The work around is to start the day before you return and bring up the temperature a degree at a time being sure not to raise the temperature not more than a degree every hour or two. I would think Carrier could bring up the temperature slow enough to avoid going to auxiliary heat. The second problem is that the wall control unit and the iPhone do not report the correct energy usage at this time. It was reasonably accurate until an update toward the end of March. There is a software error that results in the energy reading on the iPhone being consistently 5.88 times the energy reading on the wall unit. This 5.88 factor applies to daily and monthly figures in cooling, heat pump, fan, electric heat and total energy usage.
    more
  • Excellent system, Do your Homework Jan 18, 2020

    By HappyWiCpl
    We had a new carrier furnace and ac system installed in September of 2019. When we were doing our research and “homework” on different systems and options available, we easily determined that certain new systems may not work with Nest and similar thermostats. The carrier infinity system is, in our opinion, an outstanding system, and the infinity thermostat and app work flawlessly. I have an iPhone XR, and closing the app works perfectly fine if you swipe up from the bottom with the phone in the proper orientation for the app, on the side. We do not have super fast internet and we have never had an issue with the app connecting or functioning properly at home or away. If you just spend $8-10,000 on a new HVAC system without first confirming what technical devices work with it, then why would you blame the product and/or app and give it a poor rating? If you have a “Nest” thermostat, or other similar thermostat, it is a simple question to ask when researching optional HVAC systems if they are fully compatible. We are very happy with this thermostat and the features that it offers. We can track every penny that we spend on our heating and cooling and humidification on a daily, monthly, and annual basis! It has very flexible and customizable features that allow very specific settings.
    more
  • Jul 6, 2020

    By Peter Weber
    The app is a good tool for remotely controlling the thermostat. The last couple of updates have completely messed up the energy tracking. For a while it seemed to show about 10 timea the actual electricitu used. Then this was fixes but the most recent days usage stats seem to be displayed on the day prior to the most recent day. Weird and quite frustrating.
    more
  • Nice App, but Difficult to Close in iPhone 11 Jun 13, 2020

    By GranpaF
    I like the capability this app provides for remotely controlling our furnace/air conditioning system. However, it is very difficult to close the app or to get back to the desktop on my iPhone 11. Normally, to close or minimize an app, I swipe up from the bottom of the screen. At that point, all open apps should appear in a series of reduced size windows, and I can swipe up to close them, tap on one to select it, or tap on the desktop to minimize all open apps. The MyInfinity app doesn’t respond this way. If I try to swipe up, it just changes to the screen that shows Features in the upper left and Menu in the lower right. I have struggled for quite a while trying to close the app, and I eventually find a way to do it, but I should be able to close it like any other app.
    more
  • Stick to Manufacturing or improve your tech game Mar 9, 2019

    By wf758
    Carrier may build good HVAC systems, but they’ve got plenty to learn on the tech side. Unfortunately, my new “5-stage” Carrier HVAC system won’t work with my Nest (shame on me for not figuring that out before pulling the trigger). So I’ve given up my smart learning thermostat (ie, Nest) for this dumb thermostat and app. Why does the app only work in horizontal mode (often inconvenient)? Why do I have to see a clumsy login screen every time, even though I set it up to remember my login? Why does this thermostat think no one is home at night time, and doesn’t even recognize I’m home when I walk by it first thing in the morning? Why can’t it learn if it can supposedly see when I’m home? App is okay for what it does, but could be a lot slicker. This is mostly a rant against the entire system, which give me no choice but to use this app. It feels like a DOS simulation in a Windows era. The only reason I use this is I’m not aware of a third-party replacement. I’m sure it’s coming, and I’ll change when it does. #GiveMeRealTech
    more
  • Sep 5, 2020

    By Andy Bochmann
    A lot has already been said about the user experience of this app and I totally agree with those other comments. Please make this better. Please also consider integration into 3rd party systems, like Google Home. Something like a thermostat needs to be supported by those platforms. I already consider rewiring my system, just so I can install a Nest thermostat.
    more
  • Why all the problems?? May 22, 2019

    By DargoBruno
    After spending a considerable amount of money for a new Carrier system, the best available from Carrier, I was at first pleasantly surprised with the Touch thermostat that came with the system. The pleasant part of that did not last long. I had to quit using my Nest thermostat to go with this one and this app. Unfortunately, this thermostat does not work very well. The problem is all appear to be software-based. Changing the temperature temporarily is not nearly as easy as it is with a Nest thermostat. When I make a temporary temperature change with this thermostat, it never seems to work correctly afterwards. One would think that it would pick up on the schedule where it left off, but it always seems to have problems. After using it for nearly 2 months now, it appears to just randomly pick some portion of the schedule and go from there. There is no reason this thermostat not function properly. I am very disappointed with Carrier for not putting any effort into making this thermostat function properly. I need to upgrade another system in my house and I’m not sure that I want to go with another Carrier system simply because their thermostat is so bad. I would highly recommend trying one of these really bad thermostats in your home before spending the money for one of Carrier’s high end systems. Hopefully Carrier will address the problems with their thermostats.
    more
  • Aug 26, 2020

    By Martin Treurnicht
    Honestly the only reason why I got a carrier system is because of highly recommended it came from my HVAC person, I really didn't want to get it because of how bad the software is, but if you want variable speed control you need to use infinity thermostat and software. The hardware is fantastic and the system works super well, but the software OMG it's probably the worst i've ever used. The software really does these systems a disservice, You guys really need to rewrite the apps and the actual interface for the thermostat. Either that or you need to work with companies like nest/ecobee to just do the thermostat and software for you because this is completely unacceptable quality. Honestly you guys would sell a lot more of these systems if you had better software
    more
  • Sep 3, 2020

    By Eli R
    Very poor user experience. The UI forces landscape mode regardless of device size or orientation. The user experience was not designed to be used with only one hand. This is frankly just a really terrible web app port. Carrier doesn't seem to hold a candle to Nest or other smart thermostats I've seen. This is the year 2020, this is unacceptable. IF YOU ARE considering Carrier AND software is important to you, LOOK ELSEWHERE!
    more

No reviews available

  • Excellent system, Do your Homework Jan 18, 2020

    By HappyWiCpl
    We had a new carrier furnace and ac system installed in September of 2019. When we were doing our research and “homework” on different systems and options available, we easily determined that certain new systems may not work with Nest and similar thermostats. The carrier infinity system is, in our opinion, an outstanding system, and the infinity thermostat and app work flawlessly. I have an iPhone XR, and closing the app works perfectly fine if you swipe up from the bottom with the phone in the proper orientation for the app, on the side. We do not have super fast internet and we have never had an issue with the app connecting or functioning properly at home or away. If you just spend $8-10,000 on a new HVAC system without first confirming what technical devices work with it, then why would you blame the product and/or app and give it a poor rating? If you have a “Nest” thermostat, or other similar thermostat, it is a simple question to ask when researching optional HVAC systems if they are fully compatible. We are very happy with this thermostat and the features that it offers. We can track every penny that we spend on our heating and cooling and humidification on a daily, monthly, and annual basis! It has very flexible and customizable features that allow very specific settings.
    more

No reviews available

  • Good but a couple of major deficiencies Jun 8, 2020

    By Bill2603
    The MyInfinity app on my iPhone properly reports and controls the temperature in my condo in both heating and cooling modes. The first major problem is that in heating/ vacation mode it try’s to bring up the temperature too quickly at the end of the vacation period. The result is that it goes to auxiliary electric heat which is very expensive. The work around is to start the day before you return and bring up the temperature a degree at a time being sure not to raise the temperature not more than a degree every hour or two. I would think Carrier could bring up the temperature slow enough to avoid going to auxiliary heat. The second problem is that the wall control unit and the iPhone do not report the correct energy usage at this time. It was reasonably accurate until an update toward the end of March. There is a software error that results in the energy reading on the iPhone being consistently 5.88 times the energy reading on the wall unit. This 5.88 factor applies to daily and monthly figures in cooling, heat pump, fan, electric heat and total energy usage.
    more
  • Jul 6, 2020

    By Peter Weber
    The app is a good tool for remotely controlling the thermostat. The last couple of updates have completely messed up the energy tracking. For a while it seemed to show about 10 timea the actual electricitu used. Then this was fixes but the most recent days usage stats seem to be displayed on the day prior to the most recent day. Weird and quite frustrating.
    more
  • Nice App, but Difficult to Close in iPhone 11 Jun 13, 2020

    By GranpaF
    I like the capability this app provides for remotely controlling our furnace/air conditioning system. However, it is very difficult to close the app or to get back to the desktop on my iPhone 11. Normally, to close or minimize an app, I swipe up from the bottom of the screen. At that point, all open apps should appear in a series of reduced size windows, and I can swipe up to close them, tap on one to select it, or tap on the desktop to minimize all open apps. The MyInfinity app doesn’t respond this way. If I try to swipe up, it just changes to the screen that shows Features in the upper left and Menu in the lower right. I have struggled for quite a while trying to close the app, and I eventually find a way to do it, but I should be able to close it like any other app.
    more
  • Stick to Manufacturing or improve your tech game Mar 9, 2019

    By wf758
    Carrier may build good HVAC systems, but they’ve got plenty to learn on the tech side. Unfortunately, my new “5-stage” Carrier HVAC system won’t work with my Nest (shame on me for not figuring that out before pulling the trigger). So I’ve given up my smart learning thermostat (ie, Nest) for this dumb thermostat and app. Why does the app only work in horizontal mode (often inconvenient)? Why do I have to see a clumsy login screen every time, even though I set it up to remember my login? Why does this thermostat think no one is home at night time, and doesn’t even recognize I’m home when I walk by it first thing in the morning? Why can’t it learn if it can supposedly see when I’m home? App is okay for what it does, but could be a lot slicker. This is mostly a rant against the entire system, which give me no choice but to use this app. It feels like a DOS simulation in a Windows era. The only reason I use this is I’m not aware of a third-party replacement. I’m sure it’s coming, and I’ll change when it does. #GiveMeRealTech
    more
  • Jul 21, 2020

    By Barbara Kansky
    Can still only use app in landscape mode, even 3 yrs after first installing with new HVAC and "snart" thermostat. Still says Demo on app screen. Couldn't remember my password, but couldn't change it on cell because keyboard blocked screen. Had to use tablet to enter new password. Has never worked for anything other than remotely changing heating/cooling settings and even that doesn't always work. Oftentimes, I just cannot log in or remotely connect. Not very smart considering the cost.
    more
  • Touch Screen Calibration Jul 19, 2018

    By E Texas
    I’ve had my system for about 2-½ years now. Initially it worked fine. Over time I’ve had the same problems as the others here. No communication between app and thermostat, long delays in temperature changes when it did work. This past Sunday-Monday the system was down for maintenance. I checked the app after the maintenance but problems still existed. So I did a search of the reviews here and read about a reset that worked. I read in the manual, limited info by Carrier, page 30, that it is called a Touch Screen Calibration. You touch the black area of your thermostat home screen, for about 15-30 seconds. The TSC screen will load. You follow step 1 which is to hold a stylus or ball point pen on the tip of a red arrow that appears on the upper left hand corner of the screen. Hold stylus or pen for about 2 seconds until arrow changes position to the lower right hand corner. Hold stylus or pen on lower arrow until home screen reappears. There is a back button to return to the home screen if you do not want to do this calibration. I did this then tried app changing temp. varies times and it worked. Today I changed temp while away from home. It worked. So far so good. All working now. BTW, I live in the country and will get a periodic electrical outage. I wonder if that could be a cause of the problem. I will be monitoring this and will try another calibration if I have problems again. For now I give it 2 Stars. Using iPhone and iOS.
    more
  • App incompatible with new thermostat? Mar 18, 2019

    By Duskh
    We recently had our thermostat replaced because we were having problems with the other one—or so we thought. Turns out the problem was with the something else, but the thermostat was already replaced. The rating on this app would have been much higher if we had the previous version. However, with this new one the app no longer works with the thermostat. The app says the connection is lost and to check the wall connection. We had the dealer out dozens of times to look at it but they didn’t know what was wrong. In fact the dealer knows virtually nothing about the app. I called Carrier a couple of times they don’t know what is wrong either. They had me do a reset like someone suggested in another review but nothing worked. They even tried saying it was a problem with my ISP except everything else is working and it was working before the change. We gave up after a while.
    more
  • Improvements Still Needed Aug 18, 2020

    By Nizeguy4u
    After having a Nest thermostat for the last ten years, and upgrading to the best Carrier units available, I am very disappointed with the use abilities of the MyInfinity App. I would like to see multiplayer thermostats on the first screen of the App without having to touch three times to change to a different thermostat; I would like the App to be able to let me know if the App actually made the change- many times I change turn on or turn off a thermostat with the App only to realize later than it never really happened- this is very frustrating indeed. The time lag from the time the unit is turned on with the wall control or App seems excessive while the system reads the pressure across the filters before the until actually starts cooling? Can I simply go back to my Nest Thermostats? as they actually worked and are very intuitive! Sincerely a long time Carrier customer for over 25 years!
    more
  • Sep 5, 2020

    By Andy Bochmann
    A lot has already been said about the user experience of this app and I totally agree with those other comments. Please make this better. Please also consider integration into 3rd party systems, like Google Home. Something like a thermostat needs to be supported by those platforms. I already consider rewiring my system, just so I can install a Nest thermostat.
    more
  • Why all the problems?? May 22, 2019

    By DargoBruno
    After spending a considerable amount of money for a new Carrier system, the best available from Carrier, I was at first pleasantly surprised with the Touch thermostat that came with the system. The pleasant part of that did not last long. I had to quit using my Nest thermostat to go with this one and this app. Unfortunately, this thermostat does not work very well. The problem is all appear to be software-based. Changing the temperature temporarily is not nearly as easy as it is with a Nest thermostat. When I make a temporary temperature change with this thermostat, it never seems to work correctly afterwards. One would think that it would pick up on the schedule where it left off, but it always seems to have problems. After using it for nearly 2 months now, it appears to just randomly pick some portion of the schedule and go from there. There is no reason this thermostat not function properly. I am very disappointed with Carrier for not putting any effort into making this thermostat function properly. I need to upgrade another system in my house and I’m not sure that I want to go with another Carrier system simply because their thermostat is so bad. I would highly recommend trying one of these really bad thermostats in your home before spending the money for one of Carrier’s high end systems. Hopefully Carrier will address the problems with their thermostats.
    more
  • Aug 26, 2020

    By Martin Treurnicht
    Honestly the only reason why I got a carrier system is because of highly recommended it came from my HVAC person, I really didn't want to get it because of how bad the software is, but if you want variable speed control you need to use infinity thermostat and software. The hardware is fantastic and the system works super well, but the software OMG it's probably the worst i've ever used. The software really does these systems a disservice, You guys really need to rewrite the apps and the actual interface for the thermostat. Either that or you need to work with companies like nest/ecobee to just do the thermostat and software for you because this is completely unacceptable quality. Honestly you guys would sell a lot more of these systems if you had better software
    more
  • Sep 3, 2020

    By Eli R
    Very poor user experience. The UI forces landscape mode regardless of device size or orientation. The user experience was not designed to be used with only one hand. This is frankly just a really terrible web app port. Carrier doesn't seem to hold a candle to Nest or other smart thermostats I've seen. This is the year 2020, this is unacceptable. IF YOU ARE considering Carrier AND software is important to you, LOOK ELSEWHERE!
    more
  • Most unreliable app in the market Feb 7, 2018

    By moviechick313
    I paid over $10,000 of hard earned money to have a top of the line Infinity system installed in my house. I was saddened to learn that Nest didn’t work with the system. I figured for a top of the line product their own technology would be suitable enough. I’m coming up on 2 years owning the system. The app has worked maybe 6 months of this time. It didn’t work out if the gate. Spent time with the heating company and Carrier direct trying to troubleshoot. An app update finally got it working. But you always had to enter the change you wanted then hit “refresh”. About a month ago it just stopped working again. No matter what you do, anything you input into the app never hits the system. The worst part is on the app it looks like it did... but the furnace never locks on. It’s not even an issue of someone else inputting something on the wall unit and over riding the remote command. Unless my dogs learned to stand up and press buttons is impossible. Very disappointed and had I known this MAJOR FLAW I likely would have purchased a completely different heating and cooling system and stuck with Nest. Very disappointed in Carrier for not hiring developers and programmers to get a reliable app in the market. Come on!
    more

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