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This is useful, but it falls a bit short on the UX evolutionary scale. At least in the version tied to my provider. Maybe others have a better interface. The notifications are clumsy, inconsistent or non-existent. I'll just point out that there is nothing that indicates that I have a new letter. Also, when I get a new referral, they are mingled in with messages. It mostly does what it's supposed to do. It's hard to be "elegant" when dealing a lot of info.
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Life Changing 5*
Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!
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This makes EVERYTHING so much easier! I can look at my records and chart notes, reports from different tests (blood, MRI, CT, etc.). I was even able to link my emergency room visit records from a trip to see my brother in MO with my main record at home in WA. For someone with chronic health issues, both mental and physical, it sure does make things a whole lot easier than before I used the app.
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Update your contact information
Hate that it is forever asking me to update my contact info. Always and forever. With no way to get rid of it… For the most part, I like it and it works really well. But wait, before you go, don’t forget to update your contact information. Just in case you missed it, please update your contact info. Now, just to be sure, we are reminding you that this message will never leave and will haunt you till you die, but before then, please update your contact information. Lol. MyChart can take that request and use it for a rectal examination. Epic responded to my criticism and said it was setup that way by my provider and I should contact them. Thank you for the response and information. We all know how dismissive providers are over abusive hospital billing practices, I really don’t think they are going take the time to correct an annoying pop up message. So, I’ll just have to get over it. Just like I had to just get over the 30k bill I got for appendicitis. At least you responded. I’m adding two stars.
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App is failing to log me in. All choices: sign up, forgot password, login, all lead to a blank page. Update: Yesterday, I went to University of Iowa Hospital for a doctor appointment and today I tried logging in to the app again. I succeeded! I like the user interface a lot, and I like how soon the update is shown on my account. Looks like there has been a major revamping of the app. I like it, and I am updating my rating.
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It IS getting better, BUT there is No Send Button on page to send information to a doctor nor department. I wish more information especially in results of blood and urine tests.
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Community
You don't exactly have a choice where you'll get sick. If you fall ill 8000 miles from home, on your trip to India, you may not remember all of your conditions and allergies for the doctor in the ER to consider. Keep your medical records close by to get the most accurate diagnosis.
As featured in Best Apps to Seek Urgent Medical Help in India
by Bhanu
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Community
Totally broken!!!!!!!
I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
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Community
Theeeee worst experience trying to get setup
I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
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Community
Annoying MyChart meetings with doctors.
The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
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Life Changing 5*
Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!
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This makes EVERYTHING so much easier! I can look at my records and chart notes, reports from different tests (blood, MRI, CT, etc.). I was even able to link my emergency room visit records from a trip to see my brother in MO with my main record at home in WA. For someone with chronic health issues, both mental and physical, it sure does make things a whole lot easier than before I used the app.
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Update your contact information
Hate that it is forever asking me to update my contact info. Always and forever. With no way to get rid of it… For the most part, I like it and it works really well. But wait, before you go, don’t forget to update your contact information. Just in case you missed it, please update your contact info. Now, just to be sure, we are reminding you that this message will never leave and will haunt you till you die, but before then, please update your contact information. Lol. MyChart can take that request and use it for a rectal examination. Epic responded to my criticism and said it was setup that way by my provider and I should contact them. Thank you for the response and information. We all know how dismissive providers are over abusive hospital billing practices, I really don’t think they are going take the time to correct an annoying pop up message. So, I’ll just have to get over it. Just like I had to just get over the 30k bill I got for appendicitis. At least you responded. I’m adding two stars.
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Great way to help get/keep your health in check! Very easy and convenient to schedule appointments, view test results, and communicate with your doctors. It also has a lot of useful links and resources for you to use. Definitely beats spending hours on the phone scheduling and trying to keep track of all your appointments, especially if you have a handful or more of doctors like I do.
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I love this app but I need a lil help from developers please
I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
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App is failing to log me in. All choices: sign up, forgot password, login, all lead to a blank page. Update: Yesterday, I went to University of Iowa Hospital for a doctor appointment and today I tried logging in to the app again. I succeeded! I like the user interface a lot, and I like how soon the update is shown on my account. Looks like there has been a major revamping of the app. I like it, and I am updating my rating.
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Need better delete option
I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.
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It's a really nice app to use to keep track of upcoming appointments - sends you notifications ahead of time. Also I really like the messaging system, if I don't have an "emergency" or need to be seen right away - and have something happen outside of office hours or in the evening when I remember something I want to ask my doctor about - instead of making an appointment and waiting days, I can ask and get answers/advice rather quickly.
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Great but NOT user friendly
The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
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Could be better
This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
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This is useful, but it falls a bit short on the UX evolutionary scale. At least in the version tied to my provider. Maybe others have a better interface. The notifications are clumsy, inconsistent or non-existent. I'll just point out that there is nothing that indicates that I have a new letter. Also, when I get a new referral, they are mingled in with messages. It mostly does what it's supposed to do. It's hard to be "elegant" when dealing a lot of info.
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Missing notes
I continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted.
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I love the convenience of this App to manage my healthcare. The only complaint I have is; I'm not sure which it is, When my computer updates, or they do updates to the app my UN and PW isn't recognized. Not sure which it is. I do put a slip in with IT. My computer updated 2 days ago. But I could get on the app yesterday. Last night I could no longer access my information. I find it frustrating because it always seems to occur when there are results and/or a message from my PCP.
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App
This app has helped to keep me informed about test results and information on what medication I need to get updated for refills also you can see upcoming appointments. One thing I have also noticed is that the doctor’s office uses this as a wall to slow feed information to me about medical treatment questions. In the past I would call in they would pass any message to the proper person to handle the questions. With this app they want 48 hours to respond and a lot of the time this process causes more questions than answers because there is no one calling you to make sure they are properly understanding the question or questions because the app allows them to hide behind the wall of the app and answer when they feel like it. It’s like passing information through a crack in a wall and it makes you feel like your talking to an automated system with very generic responses I believe this app makes them lazy and gives them more freedom to put you off. If your use to talking to people in your doctors office this app may change the relationship you have with your doctor and his or her staff. I definitely believe this app is better for the doctors office than it is for the patient. Good luck
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Great App & Functionality With One Noteworthy Flaw
Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
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