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MyChart

MyChart

Epic Systems Corporation

MyChart for Android

4.1 Ratings 59K+ Reviews 10M+ Downloads

Ratings & Reviews

4.1
58.5K+ Ratings
  1. 5
    63+%
  2. 4
    14+%
  3. 3
    6+%
  4. 2
    4+%
  5. 1
    13+%
Write a Review
  • Great App & Functionality With One Noteworthy Flaw Feb 9, 2019

    By danafranklin
    Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
    more
  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
    more
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
    more
  • Apr 12, 2021

    By caheobong
    It's a convenient app. However I have been having a problem with the app. Everytime I try to open the app it takes forever to open. I had to uninstall it then reinstall it then it works for the first time. The next time the same thing happened then I had to uninstall and reinstall. I ended up downloaded it more than 10 times now lol. Pretty annoyed.
    more
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
    more
  • Apr 16, 2021

    By Chelsea Rae Bailey
    This app sucks! It says my username and password are incorrect even though they aren't, I can log in online just fine but app absolutely refuses to work! I've reached out to customer service and they tried to help but I literally tried everything they suggested and nothing worked! Very disappointed, I was hoping to use this app to make my life easier.
    more
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
    more
  • Apr 18, 2021

    By Dawn Chapman
    App is ok. I find it easy to use. The constant "update your information" is annoying. With that said, it had the convenience of being able to make payments via the app until recently. Now, unable to scroll down in order to complete the information needed to process the payment.
    more
  • Apr 5, 2021

    By Kevin H
    If I were a major Hospital and this was my app I would be so embarrassed it would not be released. Half the menu selections are not available. The log out button is hidden two deep in the menu, and then not even a true menu item. This whole app is a disaster.
    more
  • Apr 1, 2021

    By Kraken
    Update: I was contacted about checking with the mychart support team via email. They then responded, asking if my stuff was up to date, and then I could call a number if that didn't work. My phone is up to date, as is the app, it was the first thing I checked. The point of an app is convenience, I will not be making a phone call, thanks. I will leave my one star review. ---‐- I am able to log in to the website, but the app keeps telling me my login is wrong, so I am unable to log in to the app.
    more
  1. No more struggling to find paper faxes and file folders! Access your entire medical chart right from your mobile phone
  2. See your health information, contact your physician and healthcare professionals, and manage your appointments all in one place
  3. Safe and secure! Request refills and communicate with your doctor in privacy, without having to make awkward phone calls

Reviewed by Kaylin on April 23, 2018

  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
    more
  • Apr 13, 2021

    By Eric Guillory
    Great app. I can request medication refills and do all types of other useful things right in the app... without having to call or visit my doctor in person. This is a very useful app to connect you with your healthcare provider team... nurses and doctor included. You can also check your medical files, medication lists, and after visit summery from your doctor. It's a really great app to have to stay on top of your medicinal needs with your healthcare provider team. It has lots of useful tools!!!
    more
  • I love this app but I need a lil help from developers please Aug 30, 2017

    By Shawn Hernandez
    I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
    more
  • Great new features Dec 15, 2019

    By Laura55438
    Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!
    more
  • Mar 24, 2021

    By Jim R
    This app is so easy to use, and so much more convenient than using my laptop, which I never thought I would say. I love being able to message my doctor (Dr Peterson) or her nurse with a question, concern, or problem; they always respond back to me in a very timely manner. I'm sorry to see others having a problem with this app when it works so good for me.
    more
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
    more
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
    more
  • Mar 23, 2021

    By Jesse Powell
    Overall a very good app. It saves a lot of time by enabling you to take care of most things online. It's pretty rare that I have to call the office for something. The only suggestion I have is to add some type of option for dark mode. I don't know if that'd be feasible for this app as I'm sure they need to ensure compatibility with many different platforms. It'd be a nice addition though. The bright, white screen looks out of place when my whole phone is in dark mode.
    more
  • Great app, but… Feb 28, 2018

    By BLACKCAR PICTURES
    This has been an extremely helpful app for me, allowing me to communicate back-and-forth with my primary care physician much more efficiently than we ever could before. It also has helped me to keep track of what tests I have had done and what the results were, what my upcoming appointments are scheduled for, and it lets me know whether my primary care physician has received the results from other doctors and tests yet or not as well. However, the messaging app is extremely, excruciatingly difficult to use because messages are limited to only 750 characters! In this day and age where hard drive space and server space are so inexpensive that they are a cheap commodity, there is absolutely no excuse for this kind of ridiculous limitation. Every time I need to communicate with my doctor, this forces me to send three emails instead of just one! I am begging you, PLEASE fix this!
    more
  • Good with some annoyances Apr 28, 2020

    By virtual-triplets
    In general I like this app. It is handy for tracking prescriptions, appointments, test results, and communicating with my care providers. I use my pharmacy’s refill app, but I like having a list of my prescriptions and doses in one place. My physician prefers that weekly updates go to his nurse. She is not listed in my care team, so the only way I can write to her directly is by responding to a message she sent me. It would help if I could start a new message to anyone who has previously sent me a message. I can not attach images using the iPad app. If I try to attach one, my photo library appears very briefly then disappears. It works on the iPhone app, but I often forget, then have to switch devices and start the message over again. Plus, it’s a lot harder to compose messages on the smaller screen.
    more
  • Great App & Functionality With One Noteworthy Flaw Feb 9, 2019

    By danafranklin
    Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
    more
  • Apr 12, 2021

    By caheobong
    It's a convenient app. However I have been having a problem with the app. Everytime I try to open the app it takes forever to open. I had to uninstall it then reinstall it then it works for the first time. The next time the same thing happened then I had to uninstall and reinstall. I ended up downloaded it more than 10 times now lol. Pretty annoyed.
    more
  • Mar 24, 2021

    By Jaci Stein
    Great concept, but still needs work... My files aren't updated, which in turn throws off my medical information for visits and medical reminders. I receive emails that I have a message, but it doesn't show in the app. I really like being able to have a place to get all my information from different medical entities, so once these issues are fixed the platform should be pretty solid.
    more
  • Billing portion of the app and to do list Dec 5, 2019

    By Lin Sto
    I would have rated it higher but I don’t like a couple of the features. First in the billing area it automatically defaults to paperless billing. Second once you are looking at the bill you can’t print it. I use a HSA account through my work and pay dr’s bill that way. This forces you to pay through the app. And had to play around with the app just to turn off paperless billing. Another feature I don’t like is the medical to do list. Through both my medical providers I have linked in the app it show 2-3 exams/shot to do for the year. It will not allow editing to tell it they are done. And my primary dr’s office is still struggling with updating it as well. They are still flipping back and forth between their old system and this one to view things. The two health providers are Cape Fear Valley Health and Duke Health.
    more
  • Apr 1, 2021

    By Cheri Williams
    Not as happy with recent update, only because of the billing section. My statements do not update after 24hrs as zero balance after paid in full. I usually have to call billing department to pay bills now because statements are three times slower to be posted on my chart. I love the app as a whole. All the other updates have been fine, but I do my billing online so that part has been a disappointment.
    more
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
    more
  • Apr 18, 2021

    By Dawn Chapman
    App is ok. I find it easy to use. The constant "update your information" is annoying. With that said, it had the convenience of being able to make payments via the app until recently. Now, unable to scroll down in order to complete the information needed to process the payment.
    more
  • Apr 1, 2021

    By RichardandLynne Schmidt
    Out of our 12 devices at home only one can be used. Evidently the other devices have too Old of an Android operating system! We have contacted the administrator of the app but to no avail, there has been no satisfaction! I do not feel that we should buy a new phone just to be able to use my chart! Epic Systems Corporation responded on 3/31/2021 and said that our Note 4 with Android 6 will work but it does not work on the app, but it does work if I go into the internet on the Note 4.
    more
  • New design has made less functional, needs accessibility controls Dec 17, 2020

    By Bettyd28
    I’ve always found the MyChart app incredibly useful, functional, and simple. The new design is much “sexier” with its social media style feed, animations, and the size-changing icons. But all I was there for was to check the date of an appointment, and after mere moments of using it, I felt dizzy and sick from the unnecessary motion. You need to provide the option to reduce motion on this thing, or else people who are sensitive to that kind of thing will no longer be able to use it. Not only that, but it strikes me as a lot harder to navigate on first impression. Everything I actually need is hidden in an ordinary, practical, and super lengthy list under the menu icon. No doubt a nested menu option would be far more functional than scrolling for several minutes. Oh, and you can’t dismiss everything on your feed, even after checking and editing as prompted. This redesign is a miss.
    more
  • Messaging Great Lacking Almost Everywhere Else Jan 3, 2020

    By Jaclyn725
    Before my Doc retired it was fantastic being able to get a hold of him easier than going through office. But there were a few hiccups with not getting notifications. Trying to schedule an appointment with a new doctor in the Practice, I accidentally hit the DR. I saw at Urgent Care that Practice has connected to office. Now he is set as my Doctor and cannot see a way to remove the mistake through APP or desktop. Nor do I like the fact that just because ob/gyn is not in their system or would I link it, I can never get around the TO DO messages for Check Ups. Not exactly an app bug issue but in July I was in a fire and due to underlying health issues they took me to an Honor Health Hospital.I literally told them my info was in My Chart cause my Dr Office was part of Honor Health. They have over 20 years of records and the Hospital never even accessed it not once or even called office. What a joke !
    more
  • Apr 16, 2021

    By Chelsea Rae Bailey
    This app sucks! It says my username and password are incorrect even though they aren't, I can log in online just fine but app absolutely refuses to work! I've reached out to customer service and they tried to help but I literally tried everything they suggested and nothing worked! Very disappointed, I was hoping to use this app to make my life easier.
    more
  • Apr 5, 2021

    By Kevin H
    If I were a major Hospital and this was my app I would be so embarrassed it would not be released. Half the menu selections are not available. The log out button is hidden two deep in the menu, and then not even a true menu item. This whole app is a disaster.
    more
  • Apr 1, 2021

    By Kraken
    Update: I was contacted about checking with the mychart support team via email. They then responded, asking if my stuff was up to date, and then I could call a number if that didn't work. My phone is up to date, as is the app, it was the first thing I checked. The point of an app is convenience, I will not be making a phone call, thanks. I will leave my one star review. ---‐- I am able to log in to the website, but the app keeps telling me my login is wrong, so I am unable to log in to the app.
    more
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
    more
  • Apr 19, 2021

    By Elia Rae
    The new update made the interface confusing and it's completely different from when the person in the office showed me how to use it. Now I have my appointment coming up. The app can't even open up the tab I need without going my browser. Which opens up to broken links. Seriously??
    more

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