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MyChart

MyChart

Epic Systems Corporation

MyChart for Android

4.1 Ratings 70K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    You don't exactly have a choice where you'll get sick. If you fall ill 8000 miles from home, on your trip to India, you may not remember all of your conditions and allergies for the doctor in the ER to consider. Keep your medical records close by to get the most accurate diagnosis.
    img by Bhanu
    2 years ago
  • img Community

    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
  • img Community

    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
  • img Community

    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • img Expert
    1. No more struggling to find paper faxes and file folders! Access your entire medical chart right from your mobile phone
    2. See your health information, contact your physician and healthcare professionals, and manage your appointments all in one place
    3. Safe and secure! Request refills and communicate with your doctor in privacy, without having to make awkward phone calls

    Reviewed by Kaylin on April 23, 2018

  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Sep 17, 2021

    By k Lo
    Usually this app works for me but today when trying to sign in with my passcode (on my Android phone app) I was just getting the circle loading symbol. I finally got into my account and could see the main menu but clicking on the message I was notified about, which I could partially see, slow loads into almost completely white blank screen with a header at the top. I did an update on the app as well and this didn't fix the issue. Hopefully this corrects itself later just like it suddenly stopped
  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Sep 16, 2021

    By Tracy Gilliam
    It is frustrating the amount of excess information hanging around my home page. Example: you have 5 msgs. I click on msgs - #1 I only see 2 msgs, and #2 back to my home page it still says I have 2 msgs. Its the same with notifications. All I want to see on my home page are - current appointments, my bill and contact info. I received my covid vaccine elsewhere, but I keep seeing "you haven't scheduled your vaccine," but I should be able to enter that info too.
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Sep 17, 2021

    By k Lo
    Usually this app works for me but today when trying to sign in with my passcode (on my Android phone app) I was just getting the circle loading symbol. I finally got into my account and could see the main menu but clicking on the message I was notified about, which I could partially see, slow loads into almost completely white blank screen with a header at the top. I did an update on the app as well and this didn't fix the issue. Hopefully this corrects itself later just like it suddenly stopped
  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Sep 16, 2021

    By Tracy Gilliam
    It is frustrating the amount of excess information hanging around my home page. Example: you have 5 msgs. I click on msgs - #1 I only see 2 msgs, and #2 back to my home page it still says I have 2 msgs. Its the same with notifications. All I want to see on my home page are - current appointments, my bill and contact info. I received my covid vaccine elsewhere, but I keep seeing "you haven't scheduled your vaccine," but I should be able to enter that info too.
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
  • Sep 20, 2021

    By Deborah Brainerd
    It's wonderful to be able to follow my healthcare chart and see the subjective points of view from 'medical professionals' and people who think they are medical professionals. It really shines a light on care quality and allows the patient to make informed decisions so they can protect themselves from a less that a good grade of healthcare. I especially enjoy reading what the nurses and doctors subjectively hear vs what you have truly spoken to them regarding your care. They are Spin masters .
  • Sep 15, 2021

    By George Montgomery
    For the most part, this app is very good. I wouldn't say that it is easy to navigate because I find that it's busy or something like that. The menu option can be daunting. That being said, I have quick access to my meds list, visit summaries, appointment scheduling, and MESSAGING my doctors concerning my treatment. Messages are responded to very quickly.
  • Issue getting back to my account May 8, 2021

    By SuznSl
    I’m a bit confused. My one healthcare provider sent me an email to sign up for MyChart. That was Geisinger. So I load the app and I select Geisinger, went to create an account, but found I already have an account through my other provider, Penn State. So I use that log in to access. Ok, so I’m in and a little tutorial pops up and said to use the “Switch Provider” (I think it said) if you have more than one. Well, I looked everywhere for this feature and finally found it under my Profile. I click on that and it shows that Geisinger is my provider, even though my account was set up through Penn State. So I tried to add Penn State but it’s not an option here. So, then I tried to go back to my Profile page but there’s no option to take me back. I’m stuck on the screen. No back arrow, nothing. Just a + sign to add a provider, and an Edit link to edit it. Nothing else. How do I get back to the app?
  • I love this app but I need a lil help from developers please Aug 30, 2017

    By Shawn Hernandez
    I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
  • Sep 18, 2021

    By Vernell Stepter, III
    This all does not store information regarding. Vaccines, colon screens etc. I place all of those into the system, and my doctor never see it when he try to pull the information from his lap top. I received my flue vaccine on Friday September 17, 2021 and I entered the date in "MyChart" , but my Doctor will probably ask me, when I see him in January 2022, if I received my flue shot.
  • img Community

    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
  • img Community

    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
  • img Community

    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • Sep 15, 2021

    By cobra kai never dies
    This is without a doubt the most difficult site I have ever tried to sign into. Nearly every time I try to sign in I'm told my password is incorrect when I know it is what I gave it the last time I tried. So much is tiny print I have to spend time making the print larger. We are going to get me signed in. I won't give up. The whole site is a huge nightmare.
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
  • Sep 15, 2021

    By Maureen
    It's very useful till it's not. It's my main way to contact providers, but now I can't. I'm told that I need to remove Google and IE and install Microsoft edge. I don't know how to do that and why, after 2 years its suddenly incompatible? Why can't you fix it? You're the computer experts. Now it works on my tablet but not on cell phone. Called umass mychart and they were unhelpful and useless. I changed to m-edge on both. They didn't give any other options which I would have preferred. I really
  • Sep 20, 2021

    By Leeann Graves
    I have typed an urgent message to my dr not once but twice because I was kicked out of the app all the way back to the log in page. I had to call the drs office instead. If I have to call the dr I don't need your app now do I? It isnt serving the purpose I need it to serve. It has never done this before. What is going on and can it be fixed? If it cannot be fixed please let me know. I will delete it to make room for an app that works.
  • Worst incompetent medical app ever!!!!! May 27, 2021

    By 3_peckered-moose
    Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.
  • Glitch in app May 5, 2021

    By petey.lim
    Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
  • img Community
    You don't exactly have a choice where you'll get sick. If you fall ill 8000 miles from home, on your trip to India, you may not remember all of your conditions and allergies for the doctor in the ER to consider. Keep your medical records close by to get the most accurate diagnosis.
    img by Bhanu
    2 years ago
  • img Community

    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
  • img Community

    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
  • img Community

    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • img Expert
    1. No more struggling to find paper faxes and file folders! Access your entire medical chart right from your mobile phone
    2. See your health information, contact your physician and healthcare professionals, and manage your appointments all in one place
    3. Safe and secure! Request refills and communicate with your doctor in privacy, without having to make awkward phone calls

    Reviewed by Kaylin on April 23, 2018

  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Sep 20, 2021

    By Deborah Brainerd
    It's wonderful to be able to follow my healthcare chart and see the subjective points of view from 'medical professionals' and people who think they are medical professionals. It really shines a light on care quality and allows the patient to make informed decisions so they can protect themselves from a less that a good grade of healthcare. I especially enjoy reading what the nurses and doctors subjectively hear vs what you have truly spoken to them regarding your care. They are Spin masters .
  • I love this app but I need a lil help from developers please Aug 30, 2017

    By Shawn Hernandez
    I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
  • Sep 18, 2021

    By Ashma Severin-Bertie
    So convenient to have access to your test results your prescriptions and most importantly to be able to contact your doctor. Easily check in for appointments which lessens the wait time at the Dr's office. I love it having to carry all my medical records wherever I go and can access it at anytime....
  • Sep 19, 2021

    By Misty Maples
    This is the best app that I have used. It's so easy to navigate and being able to contact someone by email instead of staying on hold on the phone saves so much time. I love the efficiency and convenience, as well as, the reminders and alerts. It's truly a life-saver for me.
  • Great new features Dec 15, 2019

    By Laura55438
    Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!
  • Sep 21, 2021

    By Benzina Anderson
    I really like this app. It is very efficient and easy to use. This app will give you complete detailed list of your detailed medical history, bills and payment and appointments for many different health organizations. You have access to everything at your fingertips.
  • Convenient for Medical history and more Jul 20, 2018

    By Tommy Ta-dow
    I really enjoy this app. Upfront, my only gripe is that I can’t call from the app. I was late and needed to call to see if they could still see me. I ended up having to find the office in maps and call through there. Even though they have the office info in the app. Just need to make the phone number hyperlinked to the phone dialed. Otherwise, this app is great! Keeps my meds and recent test history right at my fingertips. Needed to log some levels at work for insurance rebates and because I had record of them on the app, I didn’t have to got through their BS and just entered my numbers. I can use this to communicate directly with my doctor and the staff in the office too. Makes it super easy to communicate basic questions and prevents unnecessary trips. I recommend my doctor and they app to others at the same time!
  • Sep 20, 2021

    By Barbara Young
    Iris is the best. Don't have to worry with long holds on the phone. I get early test results before the office calls. Refills w/o calling in and so much more. It's just convenient for me overall.
  • My Charts just keeps getting better Nov 6, 2017

    By TigerWizards
    I’ve used My Charts since it was first introduced for PC. Now I used it with 3 health systems that use various versions of the APP. When my primary in one system and my gastroenterologist in another we’re able to ‘reach across’ their systems and sync my medications, see the labs performed by the other I knew My Charts had grown up. I’ve never had a problem in the desktop, iPhone and iPad APPs. I travel twice a year and I have piece of mind that I’m carrying my current health records with me. I now what my neurologist to interface their system. They get into MyChart easily but their is no merging of test, visit notes, therapies ordered accessible from MyCharts for my other doctors to see. I figure that will happen in due time. The developers of MyCharts and the APPs for it get KuDos from me. A 10 if the review scale allowed.
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Sep 17, 2021

    By k Lo
    Usually this app works for me but today when trying to sign in with my passcode (on my Android phone app) I was just getting the circle loading symbol. I finally got into my account and could see the main menu but clicking on the message I was notified about, which I could partially see, slow loads into almost completely white blank screen with a header at the top. I did an update on the app as well and this didn't fix the issue. Hopefully this corrects itself later just like it suddenly stopped
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
  • Sep 15, 2021

    By George Montgomery
    For the most part, this app is very good. I wouldn't say that it is easy to navigate because I find that it's busy or something like that. The menu option can be daunting. That being said, I have quick access to my meds list, visit summaries, appointment scheduling, and MESSAGING my doctors concerning my treatment. Messages are responded to very quickly.
  • Issue getting back to my account May 8, 2021

    By SuznSl
    I’m a bit confused. My one healthcare provider sent me an email to sign up for MyChart. That was Geisinger. So I load the app and I select Geisinger, went to create an account, but found I already have an account through my other provider, Penn State. So I use that log in to access. Ok, so I’m in and a little tutorial pops up and said to use the “Switch Provider” (I think it said) if you have more than one. Well, I looked everywhere for this feature and finally found it under my Profile. I click on that and it shows that Geisinger is my provider, even though my account was set up through Penn State. So I tried to add Penn State but it’s not an option here. So, then I tried to go back to my Profile page but there’s no option to take me back. I’m stuck on the screen. No back arrow, nothing. Just a + sign to add a provider, and an Edit link to edit it. Nothing else. How do I get back to the app?
  • Sep 20, 2021

    By Raven Whitechapel
    Nice, however the creator of this app, changed it, whenever a app is too easy to use .. some Community College moron comes along and decides to make us hit five buttons when we only had to hit one button before it's like the more tabs you have to do on an app the app creators think it's a app. Some things you can't do some information you can't change without leaving the site like it keeps saying I did not have my covid shots I did but there's no way to update that. So it's annoying. ☹️
  • Info in one place Aug 12, 2021

    By ressuri
    Its nice to have a place where doctor visits update instantly along with all test results. Im also very pleased that the doctors ive had communicate via mail through this app. The ui/ux could be revisited for clarity such as settings/preferences linking outside the app. Or having more of a sleek modern take on it however overall with all the complex info i still appreciate the amount of effort it took to design this app. My main problem now is there isn’t a way to communicate with the app builder to tell them of app issues. Mychart for some reason keeps quitting on me everytime i return to the app after i has linked me to a webpage for a settings change. Or if i just simply click “back” from reading my test results. Ive tried signing in and out to restarting my phone and reinstalling but the problem persists. Im hoping i could get an update or at least communicate this problem to the developers.
  • Sep 14, 2021

    By Vickey Staton
    I do not mind using MyChart. The only problem I have is they have all my shot records out there and they are not complete. It seems like some people don't want to keep up with the program. I get confused as to what I am supposed to be getting done next sometimes. Nobody says hay look on MyChart under this to find your information or answer to your questions. You are just left on your on to figure it all out. We did not go to Medical school.
  • Sep 20, 2021

    By Randy B.
    Needs work. Some personell, do not know how to properly convey messages.Believe some training is in order. If a pre billing question needs answering, appears no place to ask that question. Overall, a good system that needs improvement.
  • Great app, but… Feb 28, 2018

    By BLACKCAR PICTURES
    This has been an extremely helpful app for me, allowing me to communicate back-and-forth with my primary care physician much more efficiently than we ever could before. It also has helped me to keep track of what tests I have had done and what the results were, what my upcoming appointments are scheduled for, and it lets me know whether my primary care physician has received the results from other doctors and tests yet or not as well. However, the messaging app is extremely, excruciatingly difficult to use because messages are limited to only 750 characters! In this day and age where hard drive space and server space are so inexpensive that they are a cheap commodity, there is absolutely no excuse for this kind of ridiculous limitation. Every time I need to communicate with my doctor, this forces me to send three emails instead of just one! I am begging you, PLEASE fix this!
  • Sep 16, 2021

    By Tracy Gilliam
    It is frustrating the amount of excess information hanging around my home page. Example: you have 5 msgs. I click on msgs - #1 I only see 2 msgs, and #2 back to my home page it still says I have 2 msgs. Its the same with notifications. All I want to see on my home page are - current appointments, my bill and contact info. I received my covid vaccine elsewhere, but I keep seeing "you haven't scheduled your vaccine," but I should be able to enter that info too.
  • Sep 18, 2021

    By Vernell Stepter, III
    This all does not store information regarding. Vaccines, colon screens etc. I place all of those into the system, and my doctor never see it when he try to pull the information from his lap top. I received my flue vaccine on Friday September 17, 2021 and I entered the date in "MyChart" , but my Doctor will probably ask me, when I see him in January 2022, if I received my flue shot.
  • Great App & Functionality With One Noteworthy Flaw Feb 9, 2019

    By danafranklin
    Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
  • Sep 15, 2021

    By shawn tane
    Notification alerts please. Make alerts work for messages at least Still no notifications for a thing I get messages too late cause I have to go back & check all day, might get a reply in 2 days but the times be earlier then I actually come back to check. I may get one once in a month(maybe). It's probably my hospital but what happens with my payments/bills aren't very clearly transferred unless actually at hospital paying I can't tell when I payed & hospital not very good at explaining.
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
  • COVID Jul 23, 2021

    By Google.reader
    Yesterday I tried filling out a precheck for an upcoming appointment. When I got to the questionnaire portion, I selected No to having COVID symptoms. I selected No to having come in contact with someone with COVID. I am fully vaccinated. There is no selection that allows a person to identify as fully vaccinated. The app did not accept my answers. The app read I must pick a selection. The app would not allow me to continue so I backed out of the app. Today, I went to schedule a follow up appointment. I was not allowed to continue unless I selected unsure of having COVID symptoms in order to progress. Then I was given the option to pick a clinic to be seen. Once again, I backed out of the app. I made the appointment in person because the app would not get passed the COVID questions. Please change the bias on this app that everyone has COVID symptoms or has come into contact with someone who has tested positive for COVID. Not everyone is touting anti-vaccination rhetoric. Please include a section that allows people to select the option of fully vaccinated, got their first vaccine or unvaccinated. Thanks.
  • Sep 17, 2021

    By Douglas Weiskopf
    It not always easy to navigate, especially from one provider to another. Password management is extremely frustrating because it seems inconsistent. It is TOO EASY to lose messages while typing them. VERY FRUSTRATING.
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    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
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    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
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    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • Sep 15, 2021

    By cobra kai never dies
    This is without a doubt the most difficult site I have ever tried to sign into. Nearly every time I try to sign in I'm told my password is incorrect when I know it is what I gave it the last time I tried. So much is tiny print I have to spend time making the print larger. We are going to get me signed in. I won't give up. The whole site is a huge nightmare.
  • Sep 15, 2021

    By Maureen
    It's very useful till it's not. It's my main way to contact providers, but now I can't. I'm told that I need to remove Google and IE and install Microsoft edge. I don't know how to do that and why, after 2 years its suddenly incompatible? Why can't you fix it? You're the computer experts. Now it works on my tablet but not on cell phone. Called umass mychart and they were unhelpful and useless. I changed to m-edge on both. They didn't give any other options which I would have preferred. I really
  • Sep 20, 2021

    By Leeann Graves
    I have typed an urgent message to my dr not once but twice because I was kicked out of the app all the way back to the log in page. I had to call the drs office instead. If I have to call the dr I don't need your app now do I? It isnt serving the purpose I need it to serve. It has never done this before. What is going on and can it be fixed? If it cannot be fixed please let me know. I will delete it to make room for an app that works.
  • Worst incompetent medical app ever!!!!! May 27, 2021

    By 3_peckered-moose
    Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.
  • Glitch in app May 5, 2021

    By petey.lim
    Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
  • Let’s make sick people fumble around with an app! Oct 2, 2020

    By Wendy No Name
    Want to be seen ASAP by whoever has the first available appointment? Good luck because you’ll need it with this app. Message my doctor, they message back saying she’s not available, go see so and so or go to the same day clinic. Is there a link in the message to make an appointment with so and so? Nope. Can I choose so and so in the app and make an appointment? Nope because I’ve never seen so and so before. Okay, is the same day clinic the same thing as an an e-visit or are those two different things? Dunno. But we’ll take your money for an e-visit first and you can try to ask questions later. Can you make a virtual same day clinic visit? You’d think, but not with this app - you can only book in person. You have to call the same day clinic and be offered the option for a virtual visit by a human being. Why doesn’t the app offer that? This is a long, rambling, unhinged review by someone who spent 30+ minutes mucking around with this app that makes something as simple as trying to get medical help unnecessarily confusing and you’re out $20 for the e-visit.

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