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MyChart

MyChart

Epic Systems Corporation

MyChart for Android

4.5 Ratings 142K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    You don't exactly have a choice where you'll get sick. If you fall ill 8000 miles from home, on your trip to India, you may not remember all of your conditions and allergies for the doctor in the ER to consider. Keep your medical records close by to get the most accurate diagnosis.
    img by Bhanu
    2 years ago
  • img Community

    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
  • img Community

    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
  • img Community

    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • img Expert
    1. No more struggling to find paper faxes and file folders! Access your entire medical chart right from your mobile phone
    2. See your health information, contact your physician and healthcare professionals, and manage your appointments all in one place
    3. Safe and secure! Request refills and communicate with your doctor in privacy, without having to make awkward phone calls

    Reviewed by Kaylin on April 23, 2018

  • Need better delete option Nov 26, 2021

    By sadaboutscammers
    I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.
  • Jan 22, 2022

    By chetoya connell
    I don't understand how it works to let you sign in on a web browser but not the app. Make it make sense. Had me thinking I'm crazy cuz i reset my password many times... it literally tells me my information is wrong on the app but online it let's me sign in
  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Jan 22, 2022

    By Tracy Johnson
    This app is great! Never have any issues with it and it helps to have access to my doctors, medical history, upcoming visits, measages and medications.
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Need better delete option Nov 26, 2021

    By sadaboutscammers
    I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.
  • Jan 22, 2022

    By chetoya connell
    I don't understand how it works to let you sign in on a web browser but not the app. Make it make sense. Had me thinking I'm crazy cuz i reset my password many times... it literally tells me my information is wrong on the app but online it let's me sign in
  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Jan 22, 2022

    By Tracy Johnson
    This app is great! Never have any issues with it and it helps to have access to my doctors, medical history, upcoming visits, measages and medications.
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Jan 21, 2022

    By Richard Fallstich
    Good app, test results could be better organized. Also new test results seem to pop up randomly.
  • Missing notes Dec 23, 2021

    By TomBMass
    I continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted.
  • Jan 22, 2022

    By Jameise Kemp
    Love how easy it is to keep up with medical info and make appointments without having to make phone calls. Super convenient!
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
  • Jan 22, 2022

    By Sharon Henderson
    I love the MyChart app! It has been invaluable to my medical experiences, information, and appointments!
  • img Community

    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
  • img Community

    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
  • img Community

    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • Jan 22, 2022

    By Patricia Hager
    Every time I get my yearly check up and blood work someone putting there codes in to the insurance company puts in the wrong codes and I receive an outrageous bill!!! Not happy at all this happened last year as well!!!
  • Jan 19, 2022

    By Kevin Davis
    This app is horrible, yeah it looks professional but good luck being able to message your doctor, or leave messages for your so called care team. Instead you have to call and be put on hold for 30 minutes just to leave a message or talk to someone. Just a sad system, especially for someone that's disabled. If I could give less than 1 star I would.
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
  • Worst incompetent medical app ever!!!!! May 27, 2021

    By 3_peckered-moose
    Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.
  • Jan 19, 2022

    By Angela Weber
    My experiance has been frustrating. Some GUI links on the main page in my app are broken, ive reinstalled the app several times. For instance: I cannot access the "Test Results" or "Medications" page by touching the icon on the home page, i have to use the drop down menu. Conversely, i can't access the "messages" page using the drop down menu. I requested an allergy medication refill from my PCP and it was answered by my dentist. Ive reported the problem through the available portal to no avail.
  • Glitch in app May 5, 2021

    By petey.lim
    Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
  • img Community
    You don't exactly have a choice where you'll get sick. If you fall ill 8000 miles from home, on your trip to India, you may not remember all of your conditions and allergies for the doctor in the ER to consider. Keep your medical records close by to get the most accurate diagnosis.
    img by Bhanu
    2 years ago
  • img Community

    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
  • img Community

    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
  • img Community

    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • img Expert
    1. No more struggling to find paper faxes and file folders! Access your entire medical chart right from your mobile phone
    2. See your health information, contact your physician and healthcare professionals, and manage your appointments all in one place
    3. Safe and secure! Request refills and communicate with your doctor in privacy, without having to make awkward phone calls

    Reviewed by Kaylin on April 23, 2018

  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Jan 22, 2022

    By Tracy Johnson
    This app is great! Never have any issues with it and it helps to have access to my doctors, medical history, upcoming visits, measages and medications.
  • Jan 22, 2022

    By Jameise Kemp
    Love how easy it is to keep up with medical info and make appointments without having to make phone calls. Super convenient!
  • Jan 22, 2022

    By Sharon Henderson
    I love the MyChart app! It has been invaluable to my medical experiences, information, and appointments!
  • Jan 22, 2022

    By Mel Bee
    Get app to keep in touch with my physicians for my son and me. Easy to make appointments and ask questions. I really like it!
  • Jan 20, 2022

    By Johnny Ringo Young
    It is a 5⭐ rating all the way with me for the following reasons: It performs the way its supposed to. I've never had it crash, freeze, etc not once and I've been using it over a year. The convenience of the app makes communication easier and response time is always quicker than I expected. The conveniences are being able to send messages to each doctor. Maybe I missed something I wanted to ask my doctor and it's really starting to stress me because I didn't. Not a problem. Send a txt.
  • Jan 14, 2022

    By Arise and Shine Ministries Shepherds
    This is an excellent app and has been improved a great deal over older versions. It is possible to contact doctors and Healthcare providers and directly ask them questions. Plus before an appointments it is possible to log in and pre-register avoiding filling out forms in the waiting room. I like this app because it is so easy to use. RLS
  • I love this app but I need a lil help from developers please Aug 30, 2017

    By Shawn Hernandez
    I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
  • Jan 18, 2022

    By intben2
    I love using Mychart! It is so convenient to have your complete health care at your fingertips. Being able to message your doctors and getting responses usually back within a day is wonderful. Having all your future appointments and getting test results quickly and in one place is a plus. I highly recommend Mychart to anyone who is interested in monitoring your own health.
  • Super impressed Nov 26, 2021

    By Thatsmylucy❤
    I’ve been using this app for almost a year or so & I don’t know how I lived without it!! I have multiple health issues & keeping track of Drs. can get very confusing. This app keeps track of all of my Drs. & my appointments. It also gives you a complete list of everything discussed at that appointment, when you need to follow up if need be & a link to contact the Dr. if you need to. The app keeps track of all my medications & you can request refills too. I can also share my chart with anyone I choose to add. So if you need someone to help you navigate appointments this is awesome. Plus it’s just easier for my kids to keep track of what’s going on. I always forget what I talked about with my Dr. so this way my kids know everything. You can also add your appointments directly to your calendar. I can’t think of anything else right now but I’m sure I’m missing something. Lol. I just couldn’t go back to my old way of doing things. This app is priceless & it’s free!! 😉
  • Need better delete option Nov 26, 2021

    By sadaboutscammers
    I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Jan 21, 2022

    By Richard Fallstich
    Good app, test results could be better organized. Also new test results seem to pop up randomly.
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
  • Dis organized Dec 28, 2021

    By gracious922
    I went to this place little neck and they told me come back at 2 pm I came back early and the place was jammed pack they just told us to wait no number or anything and it’s almost 30 people and a long hours wait still not calling anyone it takes a long hours for me to wait to be tested for my PCR the staff are unfriendly and not compassionate with the patient so rude and the PA who tested me name Riaz Ali ! was a nightmare for me ! for the PCR give me a trauma she was so rude and seems angry when I ask her I’m gonna get a PCR for my travel she doesn’t seems to know and have to ask the other nurses about what kind of test and when she does the Covid test she almost brought the swab to my brain and so hard so painful I almost bleed !! Terrible and horrible person to do that she seems so angry that she did the most painful test in my life!!! That I have to write this review so they can tell the nurses or PA that being in medical it’s there job they should be compassionate and patience with the patients . Specially the person who tested me until now I can’t get over to what she did to me !
  • Issue getting back to my account May 8, 2021

    By SuznSl
    I’m a bit confused. My one healthcare provider sent me an email to sign up for MyChart. That was Geisinger. So I load the app and I select Geisinger, went to create an account, but found I already have an account through my other provider, Penn State. So I use that log in to access. Ok, so I’m in and a little tutorial pops up and said to use the “Switch Provider” (I think it said) if you have more than one. Well, I looked everywhere for this feature and finally found it under my Profile. I click on that and it shows that Geisinger is my provider, even though my account was set up through Penn State. So I tried to add Penn State but it’s not an option here. So, then I tried to go back to my Profile page but there’s no option to take me back. I’m stuck on the screen. No back arrow, nothing. Just a + sign to add a provider, and an Edit link to edit it. Nothing else. How do I get back to the app?
  • Jan 17, 2022

    By Stoobin A. Woodrisin
    I think the app is a great tool to have for those who want to be "super involved" in their healthcare. You can do damn near everything possible to keep tabs on your health and future care plans. The only thing i personally would like to see, would be more medical establishments linked to the app. If one of your team members is not affiliated, then you have to have their app on your platform as well.
  • Jan 22, 2022

    By chetoya connell
    I don't understand how it works to let you sign in on a web browser but not the app. Make it make sense. Had me thinking I'm crazy cuz i reset my password many times... it literally tells me my information is wrong on the app but online it let's me sign in
  • Missing notes Dec 23, 2021

    By TomBMass
    I continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted.
  • App Jan 4, 2022

    By looking for people that care
    This app has helped to keep me informed about test results and information on what medication I need to get updated for refills also you can see upcoming appointments. One thing I have also noticed is that the doctor’s office uses this as a wall to slow feed information to me about medical treatment questions. In the past I would call in they would pass any message to the proper person to handle the questions. With this app they want 48 hours to respond and a lot of the time this process causes more questions than answers because there is no one calling you to make sure they are properly understanding the question or questions because the app allows them to hide behind the wall of the app and answer when they feel like it. It’s like passing information through a crack in a wall and it makes you feel like your talking to an automated system with very generic responses I believe this app makes them lazy and gives them more freedom to put you off. If your use to talking to people in your doctors office this app may change the relationship you have with your doctor and his or her staff. I definitely believe this app is better for the doctors office than it is for the patient. Good luck
  • Jan 13, 2022

    By Tiffany E
    I have many health issues and several specialists I see at Mercy so this app is a must have for me to communicate with them and keep track of my health. The ONE thing stopping me from giving 5 stars is the new messaging system. I don't like how you can't see what you're replying to anymore, and might forget to answer to something. What's the absolute worst is there's no option to save drafts. A couple times I've written long messages and accidently backed out and had to start over. Wasn't happy!
  • Great App & Functionality With One Noteworthy Flaw Feb 9, 2019

    By danafranklin
    Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
  • Poor design for notifications Jan 13, 2022

    By SadAndLameProduct
    When I have new emails, my email app has a count of them added to the icon and can also send notifications to the phone even when it is “off”. This app does nothing. Even when the app is open, there is no visual clue that you have a new item you may need to look at. The only thing you get is an email to your personal account to tell you something is there, no clue as to what that something is. You have to manually search the app to find new items. I have not seen that kind of behavior in years in any app, especially one that might actually be telling you something important. I can’t believe an app like this that appears to be the choice from a lot of prominent health care companies has this behavior when every game does it better. A lesser, but still annoying problem, is that it keeps telling me that safari does not support chat. Well, if it does not, then remove the chat button and stop annoying me multiple times each time I enter the screen! I am not even using that button!
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
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    Totally broken!!!!!!! Aug 11, 2021

    By David Wood
    I have been using this app for several years and there is a huge issue when linking various hospitals and syncing between the various apps and website versions.
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    Theeeee worst experience trying to get setup Jun 30, 2021

    By Peach Peach
    I have been trying to get the hospital registration pin assistance with signing up for the past 14 days. I have yet to get the important I should ACCESS to since it's regarding my baby's health and safety. Shitty having to make more then 5 calls leaving 3 messages being told I'll get an email in two days or my information was never setup to receive any communication. Haven't had any valuable help from call backs giving me more time to call numbers that go straight to voicemail. Horribleeeee
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    Annoying MyChart meetings with doctors. Jun 16, 2021

    By SK Camper
    The last 5 my chart meetings with my doctors have absolutely sucked. After 5 minutes, the doctor is pixilated. Then the sound goes out. I lost a therapist due to this as this was the 2nd meeting that that happened. MY phone did not ring when he tried to call me back. And 10 seconds later he was no where to be found in the building. This tele health thing is UNRELIABLE. Today meeting with doctor and she froze and I froze onscreen. I need this as I have no transportation. So now what??
  • Jan 22, 2022

    By Patricia Hager
    Every time I get my yearly check up and blood work someone putting there codes in to the insurance company puts in the wrong codes and I receive an outrageous bill!!! Not happy at all this happened last year as well!!!
  • Jan 19, 2022

    By Kevin Davis
    This app is horrible, yeah it looks professional but good luck being able to message your doctor, or leave messages for your so called care team. Instead you have to call and be put on hold for 30 minutes just to leave a message or talk to someone. Just a sad system, especially for someone that's disabled. If I could give less than 1 star I would.
  • Worst incompetent medical app ever!!!!! May 27, 2021

    By 3_peckered-moose
    Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.
  • Jan 19, 2022

    By Angela Weber
    My experiance has been frustrating. Some GUI links on the main page in my app are broken, ive reinstalled the app several times. For instance: I cannot access the "Test Results" or "Medications" page by touching the icon on the home page, i have to use the drop down menu. Conversely, i can't access the "messages" page using the drop down menu. I requested an allergy medication refill from my PCP and it was answered by my dentist. Ive reported the problem through the available portal to no avail.
  • Glitch in app May 5, 2021

    By petey.lim
    Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.

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