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MyChart

MyChart

Epic Systems Corporation

MyChart for Android

4.0 Ratings 52K+ Reviews 5M+ Downloads
Featured on Best Apps to Seek Urgent Medical Help in India

About MyChart

MyChart for Android
see more about MyChart

Ratings & Reviews

4.0
51.5K+ Ratings
  1. 5
    62+%
  2. 4
    12+%
  3. 3
    6+%
  4. 2
    4+%
  5. 1
    15+%
Write a Review
  • Great App & Functionality With One Noteworthy Flaw Feb 9, 2019

    By danafranklin
    Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
    more
  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
    more
  • Jan 5, 2021

    By Christina M
    This app is usually very very nice but yesterday the app reset and it's like I never set it up with all my information... now it doesn't have my "organizations" available in my state to select. I don't know what happened, it was fine a week and a half ago. I would really like to see this up and running again. Update on 1.5.21. I logged in on the website, then uninstalled & reinstalled and saw that my health care organizations were again available. Now it works! It's all good again!
    more
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
    more
  • Dec 24, 2020

    By Shelley Bertrand
    It has helped me to find out things that the doctors have failed to tell me. Example I found out in November 2020 after a hospital visit that I have Chronic Kidney Disease stage 3, doctor said get the my chart app. Using the app I found out that I have had Kidney issues since 2016 and was never told by my doctor's that there was even an issue with my Kidneys. Thankfully the doctor at the hospital told me about my chart and now I can view and send messages to my doctor and even make appts!
    more
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
    more
  • Dec 29, 2020

    By Sheena Weaver
    This app is useless. When you call customer service,you get caught in an endless loop of hitting the same numbers, it just keeps repeating. NO CUSTOMER SERVICE! And the developer just tells everyone to email them. Same standard answer to everyone. SO DISAPPOINTED in this app!!!.... I give the app an F! Much better before the update!
    more
  • Dec 30, 2020

    By Glenda Jones
    Great app except that when attempting to electronically sign a form for updated information changes in my profile, it asks for my birthdate, I cannot manually input the date and a calendar pops ups with TODAY'S DATE instead. In order the input my birthday I would have to scroll month by month by month from December 2020 all the way back to July 1966 the month I was born? Seriously? Please fix this obvious programming mistake and allow my phone keyboard to pop up instead of a calendar.
    more
  • Jan 4, 2021

    By Mary Ann Palumbi
    This app was great before update. Now I can't complete video visits with my physicians!! I have had to reschedule two appointments in the last 2 weeks!! Continues to read that there is no permission for camera and microphone Have checked the app permissions repeatedly and permissions are all listed. Very disappointed!! This is a major issue since I'm high risk for Covid-19!!
    more
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
    more
  1. No more struggling to find paper faxes and file folders! Access your entire medical chart right from your mobile phone
  2. See your health information, contact your physician and healthcare professionals, and manage your appointments all in one place
  3. Safe and secure! Request refills and communicate with your doctor in privacy, without having to make awkward phone calls

Reviewed by Kaylin on April 23, 2018

  • I know there is a way! Oct 28, 2020

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
    more
  • Jan 5, 2021

    By Christina M
    This app is usually very very nice but yesterday the app reset and it's like I never set it up with all my information... now it doesn't have my "organizations" available in my state to select. I don't know what happened, it was fine a week and a half ago. I would really like to see this up and running again. Update on 1.5.21. I logged in on the website, then uninstalled & reinstalled and saw that my health care organizations were again available. Now it works! It's all good again!
    more
  • Dec 24, 2020

    By Shelley Bertrand
    It has helped me to find out things that the doctors have failed to tell me. Example I found out in November 2020 after a hospital visit that I have Chronic Kidney Disease stage 3, doctor said get the my chart app. Using the app I found out that I have had Kidney issues since 2016 and was never told by my doctor's that there was even an issue with my Kidneys. Thankfully the doctor at the hospital told me about my chart and now I can view and send messages to my doctor and even make appts!
    more
  • I love this app but I need a lil help from developers please Aug 30, 2017

    By Shawn Hernandez
    I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
    more
  • Great new features Dec 15, 2019

    By Laura55438
    Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!
    more
  • Great but NOT user friendly Feb 5, 2020

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
    more
  • Could be better Dec 22, 2018

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
    more
  • Jan 10, 2021

    By Randyl Kriner
    SERIOUSLY NEEDS WORK!!! I'm rating it 4 star SOLELY because of its potential. A cloud based medical chart system that allows medical providers to see your charts from all providers. I was in hospital recently for 10 days. Tge hospital is EH medical provider but my PCP is RU. In the perfect world they could both see my records for both. They don't sync. Day 3 of my stay I ask why I have received my regular meds. They didn't see any listed. So! EPIC! Get on the ball and fix it.
    more
  • Jan 9, 2021

    By Rebecca Ward
    I really love this app except for one thing; which is when you're scheduled an appointment. They'll contact you through the appointment and message part of the app. Like I said other than that the app is GREAT!!!!!
  • Great app, but… Feb 28, 2018

    By BLACKCAR PICTURES
    This has been an extremely helpful app for me, allowing me to communicate back-and-forth with my primary care physician much more efficiently than we ever could before. It also has helped me to keep track of what tests I have had done and what the results were, what my upcoming appointments are scheduled for, and it lets me know whether my primary care physician has received the results from other doctors and tests yet or not as well. However, the messaging app is extremely, excruciatingly difficult to use because messages are limited to only 750 characters! In this day and age where hard drive space and server space are so inexpensive that they are a cheap commodity, there is absolutely no excuse for this kind of ridiculous limitation. Every time I need to communicate with my doctor, this forces me to send three emails instead of just one! I am begging you, PLEASE fix this!
    more
  • Great App & Functionality With One Noteworthy Flaw Feb 9, 2019

    By danafranklin
    Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
    more
  • Billing portion of the app and to do list Dec 5, 2019

    By Lin Sto
    I would have rated it higher but I don’t like a couple of the features. First in the billing area it automatically defaults to paperless billing. Second once you are looking at the bill you can’t print it. I use a HSA account through my work and pay dr’s bill that way. This forces you to pay through the app. And had to play around with the app just to turn off paperless billing. Another feature I don’t like is the medical to do list. Through both my medical providers I have linked in the app it show 2-3 exams/shot to do for the year. It will not allow editing to tell it they are done. And my primary dr’s office is still struggling with updating it as well. They are still flipping back and forth between their old system and this one to view things. The two health providers are Cape Fear Valley Health and Duke Health.
    more
  • Jan 8, 2021

    By liridona shiqe
    Its great if your doctor loads the stuff up i had to try and log into a different provider and it doesnt allow me nor does it allow to contact for assistance. I tried to reset passwords ect trying to make it work and i never got the emails. The original organization everything works. Somehow my test results are divided on different companies on here. Its so annoying to not have access or direction when you should be able to see it. If it worked perfect i would give it five stars.
    more
  • Healthcare is not a game May 12, 2020

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
    more
  • Dec 30, 2020

    By Glenda Jones
    Great app except that when attempting to electronically sign a form for updated information changes in my profile, it asks for my birthdate, I cannot manually input the date and a calendar pops ups with TODAY'S DATE instead. In order the input my birthday I would have to scroll month by month by month from December 2020 all the way back to July 1966 the month I was born? Seriously? Please fix this obvious programming mistake and allow my phone keyboard to pop up instead of a calendar.
    more
  • Jan 4, 2021

    By Mary Ann Palumbi
    This app was great before update. Now I can't complete video visits with my physicians!! I have had to reschedule two appointments in the last 2 weeks!! Continues to read that there is no permission for camera and microphone Have checked the app permissions repeatedly and permissions are all listed. Very disappointed!! This is a major issue since I'm high risk for Covid-19!!
    more
  • Jan 5, 2021

    By Trevor Morgan
    I've given up registering on the app, doesn't allow me to copy and paste the code from the activation email as it's split into 3 boxes. Then wouldn't let me paste a password in from my password manager. The website is unoptimised on mobile and all in all a pretty bad experience so far. I'll register on my computer and try to use it from there
    more
  • New design has made less functional, needs accessibility controls Dec 17, 2020

    By Bettyd28
    I’ve always found the MyChart app incredibly useful, functional, and simple. The new design is much “sexier” with its social media style feed, animations, and the size-changing icons. But all I was there for was to check the date of an appointment, and after mere moments of using it, I felt dizzy and sick from the unnecessary motion. You need to provide the option to reduce motion on this thing, or else people who are sensitive to that kind of thing will no longer be able to use it. Not only that, but it strikes me as a lot harder to navigate on first impression. Everything I actually need is hidden in an ordinary, practical, and super lengthy list under the menu icon. No doubt a nested menu option would be far more functional than scrolling for several minutes. Oh, and you can’t dismiss everything on your feed, even after checking and editing as prompted. This redesign is a miss.
    more
  • Dec 29, 2020

    By Sheena Weaver
    This app is useless. When you call customer service,you get caught in an endless loop of hitting the same numbers, it just keeps repeating. NO CUSTOMER SERVICE! And the developer just tells everyone to email them. Same standard answer to everyone. SO DISAPPOINTED in this app!!!.... I give the app an F! Much better before the update!
    more
  • Inprvments required May 13, 2020

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
    more
  • Let’s make sick people fumble around with an app! Oct 2, 2020

    By Wendy No Name
    Want to be seen ASAP by whoever has the first available appointment? Good luck because you’ll need it with this app. Message my doctor, they message back saying she’s not available, go see so and so or go to the same day clinic. Is there a link in the message to make an appointment with so and so? Nope. Can I choose so and so in the app and make an appointment? Nope because I’ve never seen so and so before. Okay, is the same day clinic the same thing as an an e-visit or are those two different things? Dunno. But we’ll take your money for an e-visit first and you can try to ask questions later. Can you make a virtual same day clinic visit? You’d think, but not with this app - you can only book in person. You have to call the same day clinic and be offered the option for a virtual visit by a human being. Why doesn’t the app offer that? This is a long, rambling, unhinged review by someone who spent 30+ minutes mucking around with this app that makes something as simple as trying to get medical help unnecessarily confusing and you’re out $20 for the e-visit.
    more
  • Jan 4, 2021

    By Larxeion
    App sucks if you don't remember your password and you have to go through the email process which requires you to go out of application causing the application to to refresh at the beginning of giving your three bits of information and you've repeated this process over and over and over again causing your account to be disabled. It sucks.
    more
  • This app is a good idea, but it has incorporated so many compromises that it is fairly useless Sep 25, 2020

    By 60 year customer
    The app includes reminders, which is a good idea. So, my reminders include entries telling me that my colonoscopy is overdue, my tetanus shot needs updating, I need a flu shot, my annual physical is overdue. All of this is useful information, but it is all wrong. I am up to date on all of these things. So, you would think, fine, delete these reminders or mark them complete. Wrong, the user has no control over the reminders, a provider must mark these matters as completed. But, the providers for each of these medical services are not subscribers to the app. The developer thinks I should talk to my world class eye surgeon at a medical school who is a subscriber and tell him I have taken a flu shot and he should update my reminder on my MyChart app. That strikes me as silly. Bottom line is that the app has no way to correct false information. I call that a serious defect. I will not rely on this app for any of my health decisions, which is a shame. Good idea, sorry execution.
    more

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