American Family Insurance App
FinanceAmerican Family Insurance
With MyAmFam, it’s easier than ever to interact with American Family Insurance.
About American Family Insurance App
About American Family Insurance App
American Family Insurance App
About American Family Insurance App
Check out what the MyAmFam app can do for you:
View Insurance Policies at Your Convenience:
• Easy access to all your account details all in one place
• Access proof of insurance in an instant
• Use Fingerprint Authentication to log in easily and securely
• Get an Auto Insurance Quote
Set up and Manage Payments:
• Never miss a payment with auto pay
• Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
• Get in‐app payment reminders to pay bills
• View your upcoming payment schedule
Manage Your Policy Details:
• View policy and coverage details
• Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!
Access Your Insurance Information:
• Request a change for your contact information
• Make a policy change
• Manage your communication preferences
• Get in touch with your insurance agent
Claims & Accident Support:
• File a claim made simple
• Check the status of a claim
• Get roadside assistance
• Find an auto or glass repair shop
Ready to take the MyAmFam app along for the ride? Download it today!
About American Family
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
Ratings & Reviews
Community
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Expert
Reviewed by Kaylin on October 31, 2018
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Switching policy to different vehicle
Apr 20, 2019 By Candi983I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price. more -
AmFam Bender agency Harvey ND
Mar 1, 2019 By mav6899Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. more -
Aug 8, 2021 By Taylor BrobjorgThe app seems to work well and is up to date with most others' app features, but always prompts me for a non existent update. It says it needs to update now, or later. I press now, and I get "open or Uninstall" from the play store or Samsung store. It says there's an update but there never is. Galaxy note 10+ more -
Aug 17, 2021 By Daniel WillisThe app used to be more useful. When you submit a payment for day-of, it changes it to the due date with no way to change it back. Also has a glitch where it puts the first number you type at the end of the number, which makes it hard to pay your bill. more -
Making changes has never been easier!
Feb 14, 2018 By LitlOneI love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam more -
Aug 13, 2021 By Bort BortumusDoes not stay logged in. Every time I need my insurance info, it takes an extra 20min to figure out my login info. Really sucks when you get pulled over or are trying to get things done at the DMV without losing your appointment. 2 stars because it's still better than nothing. Using Android LG V10. more -
after update i can’t get past the intro notifications screen
Apr 6, 2021 By SayaMenukiUPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi more -
Streamlined & Efficient!
Feb 28, 2018 By kimmyandpappaI love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! more -
Aug 28, 2021 By Justin SteigerAlways tells me there's an update in rhe app store, but it's always been the most current version. I would also like to be able to copy / paste my VIN but it doesn't allow that. Overall it's fine, not better or worse than any insurance app I've used. more
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Switching policy to different vehicle
Apr 20, 2019 By Candi983I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price. more -
AmFam Bender agency Harvey ND
Mar 1, 2019 By mav6899Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. more -
Aug 8, 2021 By Taylor BrobjorgThe app seems to work well and is up to date with most others' app features, but always prompts me for a non existent update. It says it needs to update now, or later. I press now, and I get "open or Uninstall" from the play store or Samsung store. It says there's an update but there never is. Galaxy note 10+ more -
Aug 17, 2021 By Daniel WillisThe app used to be more useful. When you submit a payment for day-of, it changes it to the due date with no way to change it back. Also has a glitch where it puts the first number you type at the end of the number, which makes it hard to pay your bill. more -
Making changes has never been easier!
Feb 14, 2018 By LitlOneI love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam more -
Aug 13, 2021 By Bort BortumusDoes not stay logged in. Every time I need my insurance info, it takes an extra 20min to figure out my login info. Really sucks when you get pulled over or are trying to get things done at the DMV without losing your appointment. 2 stars because it's still better than nothing. Using Android LG V10. more -
after update i can’t get past the intro notifications screen
Apr 6, 2021 By SayaMenukiUPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi more -
Streamlined & Efficient!
Feb 28, 2018 By kimmyandpappaI love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! more -
Aug 28, 2021 By Justin SteigerAlways tells me there's an update in rhe app store, but it's always been the most current version. I would also like to be able to copy / paste my VIN but it doesn't allow that. Overall it's fine, not better or worse than any insurance app I've used. more -
Great Agent/ Agency
Jan 14, 2018 By BW3 for my bdayWe moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions. more
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App payment and contact us links don’t work
Sep 4, 2021 By cards124536What good is an app when you aren’t able to complete the tasks the app is to provide convenience for? Your contact us buttons display the service center number yet won’t connect when pressed. The payment portion of the app had never worked for me when trying to make a partial payment mid month nor is the amount due correct. So not only do I have to get out of the app to call the service center to make partial payment I have to wait on hold to terrible verse of a song that literally repeated for the 20 minutes I was on hold. Then when I do get through I’m told the app never reflects correct amount due thus have to call in each time to make a payment. The point of an app is convenience. Meeting the customer where they need to be met. Making it easy. Unfortunately your app is lacking. The amount of updates pushed you’d anticipate these features working. Then I’m told by the service rep I can access info on a desk top computer-that the app is having issues. Again, I’m using the app on the go-the point of an app. Not to have to be at a desk computer. Very frustrating. Further the life policies don’t display. So not conveniently all in one place. App could use some enhancements. more -
Sep 6, 2021 By Jason VachonConstantly get errors that service is not available. Ap restarts if you leave, even if left open on a step. Crashes and long unresponsive screens. Garbage... -
Jul 28, 2021 By Michelle SellSince your new update I can't get into it it'll take forever I will have to cancel the whole thing, and then once I got into it one time it crashed midway through me trying to do something. If this is how we are supposed to show our insurance cards to officers I don't think they're going to appreciate how long it takes 😬 please do something soon, not good situation you have caused more -
Aug 3, 2021 By Jeff TremellingUseless. No option to pay your bill. Need to contact AmFam by phone or email to be allowed to see any payments over 3 months old. Won't show any bills. Maybe you should have used the money y'all spent on naming rights for the Brewers' stadium on developing an app that works. more -
Questionable security features
Sep 5, 2019 By Cable RayThere are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most. more -
Aug 11, 2021 By leslie helgasonI pressed need to make changes because it didn't have my phone number on the app and it simply said loading and that took over 15 minutes and I'm still not in the app! I thought it was an upgrade but it most definitely is not!! -
Paying bills.
Feb 19, 2019 By j.melysUsually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash. more -
Sep 23, 2021 By Russ SaucierVery hard to log in. Using password and user name!!!😒 -
Updating constantly
May 30, 2019 By ShawpawsThe application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........ more -
Aug 24, 2021 By Robert SchleppThe only thing this app is good for is getting your card. Used to be a SIMPLE process to pay your bill. Now they are trying to force you into automatic payments. I DON'T DO AUTOMATIC PAYMENTS.
No reviews available
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Expert
- Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
- Totally safe information storage! Log in via password or fingerprint recognition for increased security
- Schedule payments and auto-pay right from the app - no website access required
Reviewed by Kaylin on October 31, 2018
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Switching policy to different vehicle
Apr 20, 2019 By Candi983I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price. more -
AmFam Bender agency Harvey ND
Mar 1, 2019 By mav6899Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. more -
Making changes has never been easier!
Feb 14, 2018 By LitlOneI love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam more -
Aug 13, 2021 By Bort BortumusDoes not stay logged in. Every time I need my insurance info, it takes an extra 20min to figure out my login info. Really sucks when you get pulled over or are trying to get things done at the DMV without losing your appointment. 2 stars because it's still better than nothing. Using Android LG V10. more -
Streamlined & Efficient!
Feb 28, 2018 By kimmyandpappaI love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! more -
Great Agent/ Agency
Jan 14, 2018 By BW3 for my bdayWe moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions. more -
Home value
Aug 27, 2019 By Carolyn @I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made. more -
Exemplary Customer Service Skills!
Jun 20, 2019 By ErdevineThanks so much Jasmine for all your help! I now understand that paperless means I need to go on the American family app to print out my cards! Thank you for doing such a great job and helping me understand how everything works! Your customer service skills are outstanding and American family is lucky to have you on their team! Keep up the great work!!! more -
My Agent is a SuperStar
Sep 4, 2019 By sunny scenesMy agent - Curtis Gilbert- went over and above to get me the right coverage that I needed for my home and auto. He was so knowledgeable about the American Family Insurance coverage and set my homeowners and auto insurance up within a short amount of time. He made it so simple I called him my Insurance Agent SuperStar!! It was easy to shop and set up everything I could ask for In insurance. more -
Sep 9, 2021 By Doug DeweyThe app serves it's purpose, that is to keep in touch on your insurance. It is ok now, if we could have reminders
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Aug 28, 2021 By Justin SteigerAlways tells me there's an update in rhe app store, but it's always been the most current version. I would also like to be able to copy / paste my VIN but it doesn't allow that. Overall it's fine, not better or worse than any insurance app I've used. more -
Sep 3, 2021 By Sean GageApp is fine. Keeps saying there's an update, but update never shows in the Play store. -
Works well, but
May 2, 2019 By WellramosWhen you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended. more -
Commercial insurance
Jun 29, 2018 By Sweet lovin 1986-27Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~ more -
Please change
Oct 30, 2018 By longneck99I like the app very useful for paying my insurance. 1 thing I’d like to see changed is for selecting your bill payment date. Instead of the scrolling wheel with date show a calendar with dates then you don’t have to switch back and fourth between your calendar app and the insurance app more -
New car coverage
Jul 7, 2019 By NotARoadWarriorJust bought a new car, so I went to the app and contacted AMFAM to report the change. Customer Service was courteous and swift and in less than 10 minutes, my policy was updated, the lienholder and DMV was sent the information and the new insurance card appeared in my app. Couldn’t be happier! more -
Least favorite app ever
Jun 12, 2019 By mel0000010Where do I begin? You try to verify your account, but then it says the device is unavailable. All the time. Then when you enter the email THAT THEY USE ALL THE TIME, it says it can’t be used. I literally yelled at my phone trying to get this thing to work. Have never been so frustrated with an app. Ever. more -
Like it but would like one thing... get my family life insurance policies onto the app
Oct 27, 2020 By BobandKrisI would like the option to have my wife’s life insurance policy added to my dashboard. Otherwise I like that you’ve added the app with account management features. Thank you. -
Adding payment method
Oct 30, 2018 By sskmmaterI like the app. It’s very convenient. Especially for proof of insurance. I would like to see the arrow made more visible or some kind of button that is more visible to show that you can change the type of payment method, when you add a payment method. more -
Where is the iPad app?
Aug 18, 2019 By BarryJSullivanI use this app on my iPhone and I like it very much. It is easy to navigate around and pay my premiums. However it is 2019 so why can’t we have a native iPad app for crying out loud? Using an app made for the iPhone on a iPad 12.9 inch screen is just uncalled for. more
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Aug 8, 2021 By Taylor BrobjorgThe app seems to work well and is up to date with most others' app features, but always prompts me for a non existent update. It says it needs to update now, or later. I press now, and I get "open or Uninstall" from the play store or Samsung store. It says there's an update but there never is. Galaxy note 10+ more -
Aug 17, 2021 By Daniel WillisThe app used to be more useful. When you submit a payment for day-of, it changes it to the due date with no way to change it back. Also has a glitch where it puts the first number you type at the end of the number, which makes it hard to pay your bill. more -
after update i can’t get past the intro notifications screen
Apr 6, 2021 By SayaMenukiUPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi more -
Totally iPad Unfriendly
Nov 28, 2019 By OLee 2The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable! more -
App works well
Feb 1, 2020 By gummy candy sjApp works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium. more -
What changed?
May 3, 2019 By jlm1979For years my accounts had popped up just fine and the app was easy to use. Today I log in and no accounts to be found? So now I have to find policy numbers and link everything again? Not the biggest problem but it’s a good thing it wasn’t the payment due date more -
Not the best app
Aug 22, 2018 By Danut67Paying by phone would’ve been a lot quicker. I had to keep closing the app and re-opening it and adding in my checking information over and over before it would finally let me submit method of payment. -
Please fix “loading” lag
Apr 16, 2018 By JimmyvhoffaLove the app. Love paying my bill on the app. But every time I open “pay now” it has a loading bar that just swirls forever. Once in ten attempts it might load....5 stars when this is fixed! :) -
Log in issues
Apr 9, 2018 By LimesunshinebluHas a button to save login info but does not. Also, fingerprint option to log in almost never works. App is not working often
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Questionable security features
Sep 5, 2019 By Cable RayThere are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most. more -
Updating constantly
May 30, 2019 By ShawpawsThe application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........ more -
Aug 24, 2021 By Robert SchleppThe only thing this app is good for is getting your card. Used to be a SIMPLE process to pay your bill. Now they are trying to force you into automatic payments. I DON'T DO AUTOMATIC PAYMENTS. -
Am fam customer
Jun 18, 2020 By am fam customerI have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work. more -
Constant updates
May 27, 2021 By NotPleased1234Why is it that every single time I go to use this app I have to update it? I don’t auto update my apps because I want to see the update is before it does to see what changes.. what can be done to this app to have to update every single time? more -
Login
Apr 27, 2021 By Chilo-1Been having trouble logging in for the past 4 weeks it’s telling me to connect to a network when I clearly have data it only lets me login thru wifi I already checked my settings and it’s using cellular data
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App payment and contact us links don’t work
Sep 4, 2021 By cards124536What good is an app when you aren’t able to complete the tasks the app is to provide convenience for? Your contact us buttons display the service center number yet won’t connect when pressed. The payment portion of the app had never worked for me when trying to make a partial payment mid month nor is the amount due correct. So not only do I have to get out of the app to call the service center to make partial payment I have to wait on hold to terrible verse of a song that literally repeated for the 20 minutes I was on hold. Then when I do get through I’m told the app never reflects correct amount due thus have to call in each time to make a payment. The point of an app is convenience. Meeting the customer where they need to be met. Making it easy. Unfortunately your app is lacking. The amount of updates pushed you’d anticipate these features working. Then I’m told by the service rep I can access info on a desk top computer-that the app is having issues. Again, I’m using the app on the go-the point of an app. Not to have to be at a desk computer. Very frustrating. Further the life policies don’t display. So not conveniently all in one place. App could use some enhancements. more -
Sep 6, 2021 By Jason VachonConstantly get errors that service is not available. Ap restarts if you leave, even if left open on a step. Crashes and long unresponsive screens. Garbage... -
Jul 28, 2021 By Michelle SellSince your new update I can't get into it it'll take forever I will have to cancel the whole thing, and then once I got into it one time it crashed midway through me trying to do something. If this is how we are supposed to show our insurance cards to officers I don't think they're going to appreciate how long it takes 😬 please do something soon, not good situation you have caused more -
Aug 3, 2021 By Jeff TremellingUseless. No option to pay your bill. Need to contact AmFam by phone or email to be allowed to see any payments over 3 months old. Won't show any bills. Maybe you should have used the money y'all spent on naming rights for the Brewers' stadium on developing an app that works. more -
Aug 11, 2021 By leslie helgasonI pressed need to make changes because it didn't have my phone number on the app and it simply said loading and that took over 15 minutes and I'm still not in the app! I thought it was an upgrade but it most definitely is not!! -
Paying bills.
Feb 19, 2019 By j.melysUsually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash. more -
Sep 23, 2021 By Russ SaucierVery hard to log in. Using password and user name!!!😒 -
Aug 12, 2021 By Silent ArtisanThese idiots ACTUALLY managed to make this app worse. We have NO way of pulling up our car insurance card or even looking at any of the details for our policy. People NEED that information for the DMV and in other cases the police. Whoever programmed this app is a moron and needs to be promptly fired for greenlighting this. I am so livid with this update. 🤬🤬🤬 more -
Aug 19, 2021 By tigger frogI log in and I click to do anything n then it only continously loads and I can't do anything with the app cant update my info can't pull up my insurance info NOTHING! Just a spinning wheel -
Sep 1, 2021 By Sonya RamirezThis app is so slow! What's going on! I'm trying to pay my bill, now it's going to be late because it keeps thinking and doesn't save my info!
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American Family Insurance App
Release Notes
2.40.0
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self service features when on-boarding
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self service features related to easily edit automatic payments
and accessing claims guidance
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self service features related to easily setting up and/or editing
automatic payments
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features related to digital Proof of Insurance Cards
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Updates for an issue some users were having when displaying billing information
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features related to digital Proof of Insurance
Cards
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features related to automatic payments
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features related to easily viewing recent payments
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Add Vehicle for select customers with existing Auto policies — easily get a quote and add new coverage
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Performance and stability improvements for KnowYourDrive
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Ability to enroll in KnowYourDrive and take control of what you pay
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Navigation menu enhancements
· New policy document indicator
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
· Educational content to help find the right policies for you
· Additional self-service features
· Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
- Ability to quickly and easily file a Homeowners claim
- My Feed cards that provide additional proactive protection advice
- Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our new version includes:
• Auto Premium Relief Credit - A tool that allows eligible customers to see how much they are saving on their premium during the current billing cycle due to the challenges brought on by COVID-19.
• My Feed Cards - Additional proactive protection advice to help you protect what matters most in the My Feed section.
• Additional self-service features
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes a fix that was causing the application to load indefinitely for certain users.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Descriptions have been added to the navigation menu to make it easier to find the features you're looking for
• Claim Management - Any claim opened within the previous 60 days will be visible on the dashboard and allow you to access the claim status and other features within the claims experience
• Future Payment Schedule - Provides you with an estimate of upcoming bill amounts and when they will be due
Apr 20, 2020
Thanks for choosing MyAmFam! Our newest version includes a fix that was causing the application to crash.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Apr 16, 2020
Thanks for choosing MyAmFam! Our newest version includes a fix that was causing the application to crash.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes a tool for tracking the COVID-19 auto insurance premium relief payment that American Family Insurance is offering customers during these uncertain times.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Additional proactive protection advice to help protect what matters most in the My Feed section
• New self service features to make managing your policies even easier
• Performance and stability improvements to make the MyAmFam experience better
• Welcome screen for new MyAmFam app users and first time setup information
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing the MyAmFam app!
Our newest version includes:
• My Feed section for select users that provides helpful tips for how to keep your home and the people in it safe and secure
• Performance improvements to make the MyAmFam experience better
Have feedback? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Optimization of the Autopay enrollment process.
• Performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Ability to select a rental company location when filing an auto claim
• Documents for Life policies (available after 6/16)
• New opportunities for Service Line coverage and Mechanical Breakdown coverage
• One-click scheduling of automatic payments
• My Account enrollment
• Performance improvements to make the MyAmFam experience better
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
- Fix to address an issue some users are having when making a payment.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
- Ability to make a payment directly from the dashboard
- Performance improvements to make the MyAmFam experience better for you
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
- An optimized version of our “Request a Change” feature
- Added ability to request a change on your life insurance policies
- Optimized profile management contact features
- Performance improvements to make the MyAmFam experience better for you
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Easy-to-change billing and policy document reception preferences in your profile
• An improved billing account registration process
• Performance improvements to make the MyAmFam experience better for you
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
The ability to select a Dreams Restored Program (DRP) repair shop when you file an auto insurance claim, making the claims process as simple as possible
Minor bug fixes and performance improvements to make your MyAmFam experience better than ever
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our regular updates include bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Updates include:
- Fix to address a bug some users are having with our version upgrade feature.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Thanks for choosing MyAmFam!
Updates include:
- Fix to address a crash some users were having while uploading photos during the claims process.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Our newest version includes:
- The ability to upload photos when you submit your claim.
- Personalized opportunities to add other coverages you qualify for, making protecting what matters most even easier.
- A valuable “Who’s Covered” section to your umbrella policy overview.
This update also includes bug fixes and performance improvements to make the MyAmFam app experience better for you.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
- Additional verification methods when trying to reset your password, including using phone or text verification.
- More detailed information to help you choose the most convenient, reliable repair shop after a claim.
- Minor bug fixes and performance improvements to make MyAmFam better for you.
Please reach out to us with any questions or comments using our in-app support in the Contact Us section. We would love to hear from you.
Fixes an issue some users are having with the new version prompt.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self service features when on-boarding
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self service features related to easily edit automatic payments and accessing claims guidance
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self service features related to easily setting up and/or editing automatic payments
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! This version fixes an issue with the app crashing when paying a bill.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features related to digital Proof of Insurance Cards
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Updates for an issue some users were having when displaying billing information
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features related to digital Proof of Insurance Cards
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features related to automatic payments
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features related to easily viewing recent payments
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Add Vehicle for select customers with existing Auto policies — easily get a quote and add new coverage
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Performance and stability improvements for KnowYourDrive
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Ability to enroll in KnowYourDrive and take control of what you pay
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to the MyAmFam enrollment process.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• New policy document indicator
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Educational content to help find the right policies for you
• Enhancements to the dashboard loading experience
• Additional self-service features
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam! Our newest version includes:
• Ability to quickly and easily file a Homeowners claim
• My Feed cards that provide additional proactive protection advice
• Performance and stability improvements
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes performance and stability improvements to make the MyAmFam experience better.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Auto Premium Relief Credit - Eligible customers can see their premium credit for the current billing cycle from the Auto Premium Relief Credit we’ve provided to support you during the COVID-19 pandemic.
• My Feed Cards - Additional proactive protection advice to help you protect what matters most in the My Feed section.
• New self-service features to make managing your policies even easier.
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Thanks for choosing MyAmFam!
Our newest version includes:
• Claim Management - Any claim opened within the previous 60 days will be visible on the dashboard and allow you to access the claim status and other features within the claims experience
• Future Payment Schedule - Provides you with an estimate of upcoming bill amounts and when they will be due
• Additional proactive protection advice to help you protect what matters most in the My Feed section
• New self-service features to make managing your policies even easier
Have questions? Reach out to us via the Contact Us section — we’d love to hear from you.
Feedback or Complaints? AppGrooves helps you contact the developer directly.
American Family Insurance App
- Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
- Totally safe information storage! Log in via password or fingerprint recognition for increased security
- Schedule payments and auto-pay right from the app - no website access required
more