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American Family Insurance App

American Family Insurance App

American Family Insurance

With MyAmFam, it’s easier than ever to interact with American Family Insurance.

4.7 Ratings 56K+ Reviews 100K+ Downloads
Featured on Best 10 Apps for Insurance

About American Family Insurance App

With MyAmFam, it’s easier than ever to interact with American Family Insurance.
see more about American Family Insurance App

Ratings & Reviews

4.7
55.5K+ Ratings
  1. 5
    84%
  2. 4
    10%
  3. 3
    2%
  4. 2
    1%
  5. 1
    3%
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
    more
  • Jul 14, 2020

    By Michelle Maggard
    Everything I need to know about all my policies in one easy to access app! Payment history, due dates, proof of insurance, policy details...all at my fingertips. Even my agent's contact information is right there. The interface us very user friendly as well. Thank you AmFam!
    more
  • Jul 2, 2020

    By Jack Dickson
    The app is easy to navigate and use. The only recommendation I would make is that the insurance card information be shown at the very top of the page and that it not skip down to show advertising before we have a chance to look at that which we are needing.
    more
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
    more
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
    more
  • Jul 12, 2020

    By Rachel Ortiz
    After successfully finding my policy, and creating my user ID and password, on the screen where it says that my last step is to choose two security questions, it displays in grey text, "Unable to retrieve security questions, please try again later." I've tried multiple times, uninstalled and reinstalled the app, and still end up at the same screen.
    more
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
    more
  • May 7, 2020

    By Jeanie Goodnature Hoth
    What happened to this app? Used to work great......used to being the key words here. Since the update, can't even get it to open. Uninstalled and reinstalled twice, rebooted my phone after uninstalling for the 3rd time, now can't even install the app. I have no access to my ins cards or paying my bill. I'm on Android with a Note 9, if that matters to the developers at all. Please fix this. Update: finally got the app to install. But same issue with it cycling at "Loading Products".
    more
  • Jun 19, 2020

    By Chuck M
    1. Very slow. 2. design not intuitive. 3. Proof of Insurance card was useless as it was totally incomplete. 4. Received error deleting payment method, however, when I went back to try and delete it again it was gone. Website is not much better.
    more
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
    more
  1. Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
  2. Totally safe information storage! Log in via password or fingerprint recognition for increased security
  3. Schedule payments and auto-pay right from the app - no website access required

Reviewed by Kaylin on October 31, 2018

  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
    more
  • Jul 14, 2020

    By Michelle Maggard
    Everything I need to know about all my policies in one easy to access app! Payment history, due dates, proof of insurance, policy details...all at my fingertips. Even my agent's contact information is right there. The interface us very user friendly as well. Thank you AmFam!
    more
  • Jul 2, 2020

    By Jack Dickson
    The app is easy to navigate and use. The only recommendation I would make is that the insurance card information be shown at the very top of the page and that it not skip down to show advertising before we have a chance to look at that which we are needing.
    more
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
    more
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
    more
  • Apr 29, 2020

    By John Copeland
    Before the update I would rate the App with 5 stars. I have tried several time to restart the App, Uninstall, Reinstall, device off and on.... I have attempted to log in through the App every day for a week. I have contacted the developer for assistance.
    more
  • May 28, 2020

    By jan mueller
    On initial "pay bill" window, amount due on car insurance shows only minimum payment due, not entire premium. Would like to see both options show up without having to click on the minimum amount in order to view the total.
    more
  • Works well, but May 2, 2019

    By Wellramos
    When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.
    more
  • Commercial insurance Jun 29, 2018

    By Sweet lovin 1986-27
    Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~
    more
  • Please change Oct 30, 2018

    By longneck99
    I like the app very useful for paying my insurance. 1 thing I’d like to see changed is for selecting your bill payment date. Instead of the scrolling wheel with date show a calendar with dates then you don’t have to switch back and fourth between your calendar app and the insurance app
    more
  • May 4, 2020

    By Michael Milligan
    Well it used to be awesome, but like others I see since the update I haven't been able to even open the app..i have uninstalled, installed several times but no luck....this sucks now because I don't have access to my cards, or to make payments, etc....hopefully they fix it soon
    more
  • Totally iPad Unfriendly Nov 28, 2019

    By OLee 2
    The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!
    more
  • Apr 20, 2020

    By Gary R
    It used to work for me. Then they did an upgrade, to fix crashing. Now it won't open at all. I just get an error message saying the app keeps stopping.
    more
  • App works well Feb 1, 2020

    By gummy candy sj
    App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.
    more
  • May 9, 2020

    By Andrea Ely
    ******Updated 5-9-20***** It's not working right now. I can't pay my bill! When it is working..... Good app, easy to use and great to have on our phones!
    more
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
    more
  • Jun 19, 2020

    By Chuck M
    1. Very slow. 2. design not intuitive. 3. Proof of Insurance card was useless as it was totally incomplete. 4. Received error deleting payment method, however, when I went back to try and delete it again it was gone. Website is not much better.
    more
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
    more
  • May 11, 2020

    By Anthony Jensen
    This app is always painful to use. It could really use some upgrades. Constantly freezing. Always asking if i want to install an upgrade where one doesn't exist. Etc etc
    more
  • Updating constantly May 30, 2019

    By Shawpaws
    The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........
    more
  • Jul 12, 2020

    By Rachel Ortiz
    After successfully finding my policy, and creating my user ID and password, on the screen where it says that my last step is to choose two security questions, it displays in grey text, "Unable to retrieve security questions, please try again later." I've tried multiple times, uninstalled and reinstalled the app, and still end up at the same screen.
    more
  • May 7, 2020

    By Jeanie Goodnature Hoth
    What happened to this app? Used to work great......used to being the key words here. Since the update, can't even get it to open. Uninstalled and reinstalled twice, rebooted my phone after uninstalling for the 3rd time, now can't even install the app. I have no access to my ins cards or paying my bill. I'm on Android with a Note 9, if that matters to the developers at all. Please fix this. Update: finally got the app to install. But same issue with it cycling at "Loading Products".
    more
  • Paying bills. Feb 19, 2019

    By j.melys
    Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.
    more
  • May 6, 2020

    By Sheila Sparks
    Won't log into account. It seems to be stuck on retrieving products. It will eventually log me out on its own. I prefer the old app! It worked just fine!! Please fix soon!!!!
    more
  • May 14, 2020

    By Dustin Jones
    I am having the same problem everyone else is. I can't login at all. I just get a loading screen forever. It even tells i need an update but when I go the playstore to update it, it says its already up to date.
    more

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