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American Family Insurance App

American Family Insurance App

American Family Insurance

With MyAmFam, it’s easier than ever to interact with American Family Insurance.

4.7 Ratings 62K+ Reviews 100K+ Downloads
Featured on Best 10 Apps for Insurance

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About American Family Insurance App

With MyAmFam, it’s easier than ever to interact with American Family Insurance.
see more about American Family Insurance App

Ratings & Reviews

4.7
62.3K+ Ratings
  1. 5
    84+%
  2. 4
    9+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Switching policy to different vehicle Apr 20, 2019

    By Candi983
    I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.
    more
  • Feb 23, 2021

    By marbo cameron
    The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.
    more
  • Dec 20, 2020

    By Megan Jackson
    I just wanted to say to the ones frustrated with the update that pops up.... For all I know, you go ahead with the "update now" and yes, it only takes you to the Google app store lookup (I don't know what to call it). Go with the open her up and voila! If it actually is something wrong with the app, obviously you can just not use it, or make a little phone call. I just roll with it because it's only a few seconds more to get in. Not judging at all. Totally trying to help!!!
    more
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
    more
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
    more
  • Feb 7, 2021

    By Tina Buress
    Was working fine until I log in and have no account anymore. I can log in it knows my name and contact info but I no longer have an account. At this rate pretty soon I will have an account just not worth them. RIDICULOUS! THIS IS A ZERO STARS MOMENT
    more
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
    more
  • Jan 26, 2021

    By Laura Good Buffalo
    I really liked the app, but now I can't use it because I have no room on my phone for the update and it won't let me sign in to my account without doing the update. Really bummed because I can't delete my college apps or my son's diabetes apps for ANOTHER update!
    more
  • Jan 27, 2021

    By Jim Taulbee
    Far less than intuitive. Essential information isn't shown on statements, instead is hidden in other place within the app.
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
    more
  1. Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
  2. Totally safe information storage! Log in via password or fingerprint recognition for increased security
  3. Schedule payments and auto-pay right from the app - no website access required

Reviewed by Kaylin on October 31, 2018

  • Switching policy to different vehicle Apr 20, 2019

    By Candi983
    I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.
    more
  • Feb 23, 2021

    By marbo cameron
    The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.
    more
  • Dec 20, 2020

    By Megan Jackson
    I just wanted to say to the ones frustrated with the update that pops up.... For all I know, you go ahead with the "update now" and yes, it only takes you to the Google app store lookup (I don't know what to call it). Go with the open her up and voila! If it actually is something wrong with the app, obviously you can just not use it, or make a little phone call. I just roll with it because it's only a few seconds more to get in. Not judging at all. Totally trying to help!!!
    more
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
    more
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
    more
  • Jan 4, 2021

    By Pat Siegler
    I really like the ease of this app. I can see all my insured items, bills and claims in one place.
  • Feb 18, 2021

    By Lillian Perry
    Very easy to understand and they are great with work with us.
  • Works well, but May 2, 2019

    By Wellramos
    When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.
    more
  • Dec 27, 2020

    By Tami Montgomery
    Good app except there are too many updates and email notifications. Very annoying.
  • Commercial insurance Jun 29, 2018

    By Sweet lovin 1986-27
    Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~
    more
  • Feb 10, 2021

    By MisterPaul711
    Works okay, but the constant updates are a constant pain. Make sure the app works before rolling it out to the public.
  • Totally iPad Unfriendly Nov 28, 2019

    By OLee 2
    The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!
    more
  • App works well Feb 1, 2020

    By gummy candy sj
    App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.
    more
  • What changed? May 3, 2019

    By jlm1979
    For years my accounts had popped up just fine and the app was easy to use. Today I log in and no accounts to be found? So now I have to find policy numbers and link everything again? Not the biggest problem but it’s a good thing it wasn’t the payment due date
    more
  • Constant updates Jul 24, 2020

    By NotPleased1234
    Why is it that every single time I go to use this app I have to update it? I don’t auto update my apps because I want to see the update is before it does to see what changes.. what can be done to this app to have to update every single time?
    more
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
    more
  • Jan 27, 2021

    By Jim Taulbee
    Far less than intuitive. Essential information isn't shown on statements, instead is hidden in other place within the app.
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
    more
  • Updating constantly May 30, 2019

    By Shawpaws
    The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........
    more
  • Am fam customer Jun 18, 2020

    By am fam customer
    I have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work.
    more
  • Feb 7, 2021

    By Tina Buress
    Was working fine until I log in and have no account anymore. I can log in it knows my name and contact info but I no longer have an account. At this rate pretty soon I will have an account just not worth them. RIDICULOUS! THIS IS A ZERO STARS MOMENT
    more
  • Jan 26, 2021

    By Laura Good Buffalo
    I really liked the app, but now I can't use it because I have no room on my phone for the update and it won't let me sign in to my account without doing the update. Really bummed because I can't delete my college apps or my son's diabetes apps for ANOTHER update!
    more
  • Paying bills. Feb 19, 2019

    By j.melys
    Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.
    more
  • Jan 7, 2021

    By Tanya Sidello
    Unable to download files so I would rather use Google to access my information then have an app that doesn't do everything it needs to do
  • Dec 18, 2020

    By Mitzi Thurman
    Just installed this app and can't set up a new account. It will not recognize my policy number. My son has the same issue on his phone. Will be deleting this app.

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