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American Family Insurance App

American Family Insurance App

American Family Insurance

With MyAmFam, it’s easier than ever to interact with American Family Insurance.

4.7 Ratings 66K+ Reviews 100K+ Downloads

Ratings & Reviews

Write a Review
  • img Expert
    1. Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
    2. Totally safe information storage! Log in via password or fingerprint recognition for increased security
    3. Schedule payments and auto-pay right from the app - no website access required

    Reviewed by Kaylin on October 31, 2018

  • Mar 14, 2021

    By Erin
    The app is convenient... when it works. However, most of the time, or maybe every time it updates, I have to uninstall, then reinstall, because it asks for login credentials, then just sits there saying, "loading preferences" for an undetermined amount of time. It never actually completes login, so I have to use the website anyway. Needless to say, that is quite the opposite of convenient. Why have the app when you can do the same thing on the website, which I have to do 90% of the time.
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
  • Mar 5, 2021

    By Rhonda Kisting
    Easy to use. Easy to put my payment information in. Easy to make updates to my address name and other profile information. the only issue I have is that we're a joint household and we ended up with two profiles so not all of our stuff is on one profile. We have actually called amfam agents, headquarters and computer technicians, who even tried to eliminate one of our apps, but all that did not work. I'm not sure we're getting all of our discounts as they should be, this was before the Covid-19.
  • after update i can’t get past the intro notifications screen Apr 6, 2021

    By SayaMenuki
    UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
  • Apr 16, 2021

    By Sandra Tonkin
    Having difficulty with it recognizing my trips without clicking on it each time I drive.
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
  • Apr 19, 2021

    By Mary Jane Blauser
    Love it at American Family Insurance, she is very friendly and caring person...easy to work with, I recommend her to everyone needing to get or change companies.
  • Home value Aug 27, 2019

    By Carolyn @
    I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made.
  • Mar 14, 2021

    By Erin
    The app is convenient... when it works. However, most of the time, or maybe every time it updates, I have to uninstall, then reinstall, because it asks for login credentials, then just sits there saying, "loading preferences" for an undetermined amount of time. It never actually completes login, so I have to use the website anyway. Needless to say, that is quite the opposite of convenient. Why have the app when you can do the same thing on the website, which I have to do 90% of the time.
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
  • Mar 5, 2021

    By Rhonda Kisting
    Easy to use. Easy to put my payment information in. Easy to make updates to my address name and other profile information. the only issue I have is that we're a joint household and we ended up with two profiles so not all of our stuff is on one profile. We have actually called amfam agents, headquarters and computer technicians, who even tried to eliminate one of our apps, but all that did not work. I'm not sure we're getting all of our discounts as they should be, this was before the Covid-19.
  • after update i can’t get past the intro notifications screen Apr 6, 2021

    By SayaMenuki
    UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
  • Apr 16, 2021

    By Sandra Tonkin
    Having difficulty with it recognizing my trips without clicking on it each time I drive.
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
  • Apr 19, 2021

    By Mary Jane Blauser
    Love it at American Family Insurance, she is very friendly and caring person...easy to work with, I recommend her to everyone needing to get or change companies.
  • Home value Aug 27, 2019

    By Carolyn @
    I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made.
  • Apr 13, 2021

    By Dennis Workman
    Easy to use and a great app for when you need your insurance coverage information immediately
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
  • May 5, 2021

    By jenn hollis
    I like this app with the exception that it doesnt always show your balance due current
  • Mar 20, 2021

    By cheyenne ramey
    Only give total bill amounts. Doesn't tell you individual insured prices. I have 2 separate vehicles, 1 of which I dont pay for. But I have to specifically call the agency to find out how much is mine and how much is not mine. The "itemized" bill is definitely not itemized. Defeated the purpose of the app if I still have to call to get important/simple information
  • Apr 18, 2021

    By Leon Denney
    Every time I have to update app or login have problems with my login information or email having to reset data. A pain in the rear
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
  • Mar 25, 2021

    By Adam T Parker
    I believe uncovered a Play loop where my device and the AmFam app cannot confirm the app, which I have already logged into and keeps asking me to reenter my Play acct password. Note while in the 'assigned' AmFam' app on my phone the app does list payment amounts , VIN and other 'legal' info. Also when viewing the card, apparently anyone can access the card as the app has that option. I also sent feedback from within the app. See what happens. Also note the device in which I am sending this current feedback I have previously sent notice to both carrier and Android that it is subject to seizure due to forgery
  • Paying bills. Feb 19, 2019

    By j.melys
    Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.
  • Updating constantly May 30, 2019

    By Shawpaws
    The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........
  • Mar 23, 2021

    By Official Mile High
    App is good. Company and people sucks. My agent is a douche bag always telling me im wrong and stuff like that he acts like im incompetent and my wife sees it too. Im changing insurance companies just because our agent.
  • Mar 12, 2021

    By Brottmeu Raybachenock
    Pay on due date only. If I want to pay early, when I submit the payment it automatically changes it to the due date.

No reviews available

  • img Expert
    1. Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
    2. Totally safe information storage! Log in via password or fingerprint recognition for increased security
    3. Schedule payments and auto-pay right from the app - no website access required

    Reviewed by Kaylin on October 31, 2018

  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
  • Apr 16, 2021

    By Sandra Tonkin
    Having difficulty with it recognizing my trips without clicking on it each time I drive.
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
  • Apr 19, 2021

    By Mary Jane Blauser
    Love it at American Family Insurance, she is very friendly and caring person...easy to work with, I recommend her to everyone needing to get or change companies.
  • Home value Aug 27, 2019

    By Carolyn @
    I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made.
  • Apr 13, 2021

    By Dennis Workman
    Easy to use and a great app for when you need your insurance coverage information immediately
  • Feb 23, 2021

    By marbo cameron
    The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.
  • Exemplary Customer Service Skills! Jun 20, 2019

    By Erdevine
    Thanks so much Jasmine for all your help! I now understand that paperless means I need to go on the American family app to print out my cards! Thank you for doing such a great job and helping me understand how everything works! Your customer service skills are outstanding and American family is lucky to have you on their team! Keep up the great work!!!
  • My Agent is a SuperStar Sep 4, 2019

    By sunny scenes
    My agent - Curtis Gilbert- went over and above to get me the right coverage that I needed for my home and auto. He was so knowledgeable about the American Family Insurance coverage and set my homeowners and auto insurance up within a short amount of time. He made it so simple I called him my Insurance Agent SuperStar!! It was easy to shop and set up everything I could ask for In insurance.
  • Mar 14, 2021

    By Erin
    The app is convenient... when it works. However, most of the time, or maybe every time it updates, I have to uninstall, then reinstall, because it asks for login credentials, then just sits there saying, "loading preferences" for an undetermined amount of time. It never actually completes login, so I have to use the website anyway. Needless to say, that is quite the opposite of convenient. Why have the app when you can do the same thing on the website, which I have to do 90% of the time.
  • Mar 10, 2021

    By Jennifer Revelle
    Works great....only when I pay by app it takes a few days before deducting from my bank account,but other then that its great
  • Works well, but May 2, 2019

    By Wellramos
    When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.
  • Apr 1, 2021

    By Michael Wozab
    The app is convenient, however, more specific info needed (ie liability limits etc).....
  • Mar 30, 2021

    By Tom Ostheimer
    Always great service. Tim Bernitt and his team are always friendly and answer all of my questions. Really great people.
  • Mar 5, 2021

    By Rhonda Kisting
    Easy to use. Easy to put my payment information in. Easy to make updates to my address name and other profile information. the only issue I have is that we're a joint household and we ended up with two profiles so not all of our stuff is on one profile. We have actually called amfam agents, headquarters and computer technicians, who even tried to eliminate one of our apps, but all that did not work. I'm not sure we're getting all of our discounts as they should be, this was before the Covid-19.
  • after update i can’t get past the intro notifications screen Apr 6, 2021

    By SayaMenuki
    UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi
  • Totally iPad Unfriendly Nov 28, 2019

    By OLee 2
    The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!
  • Mar 31, 2021

    By BrainierBus2207
    Well, the app is functional, BUT, it tells me there is an update EVERY time I go into it, even when there is not an App update
  • App works well Feb 1, 2020

    By gummy candy sj
    App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
  • May 5, 2021

    By jenn hollis
    I like this app with the exception that it doesnt always show your balance due current
  • Apr 18, 2021

    By Leon Denney
    Every time I have to update app or login have problems with my login information or email having to reset data. A pain in the rear
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
  • Mar 25, 2021

    By Adam T Parker
    I believe uncovered a Play loop where my device and the AmFam app cannot confirm the app, which I have already logged into and keeps asking me to reenter my Play acct password. Note while in the 'assigned' AmFam' app on my phone the app does list payment amounts , VIN and other 'legal' info. Also when viewing the card, apparently anyone can access the card as the app has that option. I also sent feedback from within the app. See what happens. Also note the device in which I am sending this current feedback I have previously sent notice to both carrier and Android that it is subject to seizure due to forgery
  • Updating constantly May 30, 2019

    By Shawpaws
    The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........
  • Mar 20, 2021

    By cheyenne ramey
    Only give total bill amounts. Doesn't tell you individual insured prices. I have 2 separate vehicles, 1 of which I dont pay for. But I have to specifically call the agency to find out how much is mine and how much is not mine. The "itemized" bill is definitely not itemized. Defeated the purpose of the app if I still have to call to get important/simple information
  • Paying bills. Feb 19, 2019

    By j.melys
    Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.
  • Mar 23, 2021

    By Official Mile High
    App is good. Company and people sucks. My agent is a douche bag always telling me im wrong and stuff like that he acts like im incompetent and my wife sees it too. Im changing insurance companies just because our agent.
  • Mar 12, 2021

    By Brottmeu Raybachenock
    Pay on due date only. If I want to pay early, when I submit the payment it automatically changes it to the due date.

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