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American Family Insurance App
American Family Insurance
With MyAmFam, it’s easier than ever to interact with American Family Insurance.
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Featured on Best 10 Apps for Insurance
With MyAmFam, it’s easier than ever to interact with American Family Insurance.
see more about American Family Insurance App
About American Family Insurance App
American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies.
Check out what the MyAmFam app can do for you:
View Insurance Policies at Your Convenience:
• Easy access to all your account details all in one place
• Access proof of insurance in an instant
• Use Fingerprint Authentication to log in easily and securely
• Get an Auto Insurance Quote
Set up and Manage Payments:
• Never miss a payment with auto pay
• Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
• Get in‐app payment reminders to pay bills
• View your upcoming payment schedule
Manage Your Policy Details:
• View policy and coverage details
• Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!
Access Your Insurance Information:
• Request a change for your contact information
• Make a policy change
• Manage your communication preferences
• Get in touch with your insurance agent
Claims & Accident Support:
• File a claim made simple
• Check the status of a claim
• Get roadside assistance
• Find an auto or glass repair shop
Ready to take the MyAmFam app along for the ride? Download it today!
About American Family
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
Check out what the MyAmFam app can do for you:
View Insurance Policies at Your Convenience:
• Easy access to all your account details all in one place
• Access proof of insurance in an instant
• Use Fingerprint Authentication to log in easily and securely
• Get an Auto Insurance Quote
Set up and Manage Payments:
• Never miss a payment with auto pay
• Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
• Get in‐app payment reminders to pay bills
• View your upcoming payment schedule
Manage Your Policy Details:
• View policy and coverage details
• Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!
Access Your Insurance Information:
• Request a change for your contact information
• Make a policy change
• Manage your communication preferences
• Get in touch with your insurance agent
Claims & Accident Support:
• File a claim made simple
• Check the status of a claim
• Get roadside assistance
• Find an auto or glass repair shop
Ready to take the MyAmFam app along for the ride? Download it today!
About American Family
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
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Making changes has never been easier!
Feb 14, 2018 I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFammore -
Jul 14, 2020 Everything I need to know about all my policies in one easy to access app! Payment history, due dates, proof of insurance, policy details...all at my fingertips. Even my agent's contact information is right there. The interface us very user friendly as well. Thank you AmFam!more -
Jul 2, 2020 The app is easy to navigate and use. The only recommendation I would make is that the insurance card information be shown at the very top of the page and that it not skip down to show advertising before we have a chance to look at that which we are needing.more -
Streamlined & Efficient!
Feb 28, 2018 I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!more -
Great Agent/ Agency
Jan 14, 2018 We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.more
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Jul 12, 2020 After successfully finding my policy, and creating my user ID and password, on the screen where it says that my last step is to choose two security questions, it displays in grey text, "Unable to retrieve security questions, please try again later." I've tried multiple times, uninstalled and reinstalled the app, and still end up at the same screen.more -
AmFam Bender agency Harvey ND
Mar 1, 2019 Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.more -
May 7, 2020 What happened to this app? Used to work great......used to being the key words here. Since the update, can't even get it to open. Uninstalled and reinstalled twice, rebooted my phone after uninstalling for the 3rd time, now can't even install the app. I have no access to my ins cards or paying my bill. I'm on Android with a Note 9, if that matters to the developers at all. Please fix this. Update: finally got the app to install. But same issue with it cycling at "Loading Products".more -
Jun 19, 2020 1. Very slow. 2. design not intuitive. 3. Proof of Insurance card was useless as it was totally incomplete. 4. Received error deleting payment method, however, when I went back to try and delete it again it was gone. Website is not much better.more -
Questionable security features
Sep 5, 2019 There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.more
- Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
- Totally safe information storage! Log in via password or fingerprint recognition for increased security
- Schedule payments and auto-pay right from the app - no website access required
Reviewed by Kaylin on October 31, 2018
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Making changes has never been easier!
Feb 14, 2018 I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFammore -
Jul 14, 2020 Everything I need to know about all my policies in one easy to access app! Payment history, due dates, proof of insurance, policy details...all at my fingertips. Even my agent's contact information is right there. The interface us very user friendly as well. Thank you AmFam!more -
Jul 2, 2020 The app is easy to navigate and use. The only recommendation I would make is that the insurance card information be shown at the very top of the page and that it not skip down to show advertising before we have a chance to look at that which we are needing.more -
Streamlined & Efficient!
Feb 28, 2018 I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!more -
Great Agent/ Agency
Jan 14, 2018 We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.more
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Apr 29, 2020 Before the update I would rate the App with 5 stars. I have tried several time to restart the App, Uninstall, Reinstall, device off and on.... I have attempted to log in through the App every day for a week. I have contacted the developer for assistance.more -
May 28, 2020 On initial "pay bill" window, amount due on car insurance shows only minimum payment due, not entire premium. Would like to see both options show up without having to click on the minimum amount in order to view the total.more -
Works well, but
May 2, 2019 When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.more -
Commercial insurance
Jun 29, 2018 Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~more -
Please change
Oct 30, 2018 I like the app very useful for paying my insurance. 1 thing I’d like to see changed is for selecting your bill payment date. Instead of the scrolling wheel with date show a calendar with dates then you don’t have to switch back and fourth between your calendar app and the insurance appmore
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May 4, 2020 Well it used to be awesome, but like others I see since the update I haven't been able to even open the app..i have uninstalled, installed several times but no luck....this sucks now because I don't have access to my cards, or to make payments, etc....hopefully they fix it soonmore -
Totally iPad Unfriendly
Nov 28, 2019 The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!more -
Apr 20, 2020 It used to work for me. Then they did an upgrade, to fix crashing. Now it won't open at all. I just get an error message saying the app keeps stopping.more -
App works well
Feb 1, 2020 App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.more -
May 9, 2020 ******Updated 5-9-20***** It's not working right now. I can't pay my bill! When it is working..... Good app, easy to use and great to have on our phones!more
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AmFam Bender agency Harvey ND
Mar 1, 2019 Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.more -
Jun 19, 2020 1. Very slow. 2. design not intuitive. 3. Proof of Insurance card was useless as it was totally incomplete. 4. Received error deleting payment method, however, when I went back to try and delete it again it was gone. Website is not much better.more -
Questionable security features
Sep 5, 2019 There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.more -
May 11, 2020 This app is always painful to use. It could really use some upgrades. Constantly freezing. Always asking if i want to install an upgrade where one doesn't exist. Etc etcmore -
Updating constantly
May 30, 2019 The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........more
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Jul 12, 2020 After successfully finding my policy, and creating my user ID and password, on the screen where it says that my last step is to choose two security questions, it displays in grey text, "Unable to retrieve security questions, please try again later." I've tried multiple times, uninstalled and reinstalled the app, and still end up at the same screen.more -
May 7, 2020 What happened to this app? Used to work great......used to being the key words here. Since the update, can't even get it to open. Uninstalled and reinstalled twice, rebooted my phone after uninstalling for the 3rd time, now can't even install the app. I have no access to my ins cards or paying my bill. I'm on Android with a Note 9, if that matters to the developers at all. Please fix this. Update: finally got the app to install. But same issue with it cycling at "Loading Products".more -
Paying bills.
Feb 19, 2019 Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.more -
May 6, 2020 Won't log into account. It seems to be stuck on retrieving products. It will eventually log me out on its own. I prefer the old app! It worked just fine!! Please fix soon!!!!more -
May 14, 2020 I am having the same problem everyone else is. I can't login at all. I just get a loading screen forever. It even tells i need an update but when I go the playstore to update it, it says its already up to date.more
What’s Groovy
I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.
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What’s Subpar
Very handy 👍 HOWEVER... I cancelled the coverage through the app and a month and a half later I'm still paying insurance on a bike I sold.
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Filter Reviews
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Making changes has never been easier!
I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam -
Everything I need to know about all my policies in one easy to access app! Payment history, due dates, proof of insurance, policy details...all at my fingertips. Even my agent's contact information is right there. The interface us very user friendly as well. Thank you AmFam!
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The app is easy to navigate and use. The only recommendation I would make is that the insurance card information be shown at the very top of the page and that it not skip down to show advertising before we have a chance to look at that which we are needing.
-
Streamlined & Efficient!
I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! -
Great Agent/ Agency
We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions. -
Well it used to be awesome, but like others I see since the update I haven't been able to even open the app..i have uninstalled, installed several times but no luck....this sucks now because I don't have access to my cards, or to make payments, etc....hopefully they fix it soon
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Home value
I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made. -
Before the update I would rate the App with 5 stars. I have tried several time to restart the App, Uninstall, Reinstall, device off and on.... I have attempted to log in through the App every day for a week. I have contacted the developer for assistance.
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Totally iPad Unfriendly
The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable! -
Exemplary Customer Service Skills!
Thanks so much Jasmine for all your help! I now understand that paperless means I need to go on the American family app to print out my cards! Thank you for doing such a great job and helping me understand how everything works! Your customer service skills are outstanding and American family is lucky to have you on their team! Keep up the great work!!!
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For a while now, the app says there's an update ready yet, in the store, no update.
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The app makes it easy to keep track of everything
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Weep
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My policy right in my hands!
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Pretty good app. Seems to have everything I would need.
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I have enjoyed American Family Insurance! Customer services haa been great!
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I've been very pleased with this app.
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Works great.
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Great app easy to use really really easy
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It's wonderful to be able to pay and not send through mail.
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Making changes has never been easier!
I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam -
Everything I need to know about all my policies in one easy to access app! Payment history, due dates, proof of insurance, policy details...all at my fingertips. Even my agent's contact information is right there. The interface us very user friendly as well. Thank you AmFam!
-
The app is easy to navigate and use. The only recommendation I would make is that the insurance card information be shown at the very top of the page and that it not skip down to show advertising before we have a chance to look at that which we are needing.
-
Streamlined & Efficient!
I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! -
Great Agent/ Agency
We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions. -
Home value
I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made. -
Exemplary Customer Service Skills!
Thanks so much Jasmine for all your help! I now understand that paperless means I need to go on the American family app to print out my cards! Thank you for doing such a great job and helping me understand how everything works! Your customer service skills are outstanding and American family is lucky to have you on their team! Keep up the great work!!! -
My Agent is a SuperStar
My agent - Curtis Gilbert- went over and above to get me the right coverage that I needed for my home and auto. He was so knowledgeable about the American Family Insurance coverage and set my homeowners and auto insurance up within a short amount of time. He made it so simple I called him my Insurance Agent SuperStar!! It was easy to shop and set up everything I could ask for In insurance. -
Not like that it messes up my way of payment
Every time I pay with the app or online it gets messed up some how. I like be that I have access to my account at my fingertips but I do not like payment. I like when you can just take a picture of my card not when you have to put my checking number in -
super easy and very helpful app. The app is very intuitive, and everything needed, i.e. proof of insurance, ability to make payments, due dates, etc. are in the app.
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Before the update I would rate the App with 5 stars. I have tried several time to restart the App, Uninstall, Reinstall, device off and on.... I have attempted to log in through the App every day for a week. I have contacted the developer for assistance.
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On initial "pay bill" window, amount due on car insurance shows only minimum payment due, not entire premium. Would like to see both options show up without having to click on the minimum amount in order to view the total.
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Works well, but
When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended. -
Commercial insurance
Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~ -
Please change
I like the app very useful for paying my insurance. 1 thing I’d like to see changed is for selecting your bill payment date. Instead of the scrolling wheel with date show a calendar with dates then you don’t have to switch back and fourth between your calendar app and the insurance app -
New car coverage
Just bought a new car, so I went to the app and contacted AMFAM to report the change. Customer Service was courteous and swift and in less than 10 minutes, my policy was updated, the lienholder and DMV was sent the information and the new insurance card appeared in my app. Couldn’t be happier! -
Least favorite app ever
Where do I begin? You try to verify your account, but then it says the device is unavailable. All the time. Then when you enter the email THAT THEY USE ALL THE TIME, it says it can’t be used. I literally yelled at my phone trying to get this thing to work. Have never been so frustrated with an app. Ever. -
Adding payment method
I like the app. It’s very convenient. Especially for proof of insurance. I would like to see the arrow made more visible or some kind of button that is more visible to show that you can change the type of payment method, when you add a payment method. -
Where is the iPad app?
I use this app on my iPhone and I like it very much. It is easy to navigate around and pay my premiums. However it is 2019 so why can’t we have a native iPad app for crying out loud? Using an app made for the iPhone on a iPad 12.9 inch screen is just uncalled for. -
Like it but would like one thing
I would like the option to have my wife’s life insurance policy added to my dashboard. Otherwise I like that you’ve added the app with account management features. Thank you.
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Well it used to be awesome, but like others I see since the update I haven't been able to even open the app..i have uninstalled, installed several times but no luck....this sucks now because I don't have access to my cards, or to make payments, etc....hopefully they fix it soon
-
Totally iPad Unfriendly
The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable! -
It used to work for me. Then they did an upgrade, to fix crashing. Now it won't open at all. I just get an error message saying the app keeps stopping.
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App works well
App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium. -
******Updated 5-9-20***** It's not working right now. I can't pay my bill! When it is working..... Good app, easy to use and great to have on our phones!
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Seems like a great app. I can not seem to get it to let me look at my bill. Have not checked my insurance card yet and that is the main reason I installed this app.
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What changed?
For years my accounts had popped up just fine and the app was easy to use. Today I log in and no accounts to be found? So now I have to find policy numbers and link everything again? Not the biggest problem but it’s a good thing it wasn’t the payment due date -
Constant updates
Why is it that every single time I go to use this app I have to update it? I don’t auto update my apps because I want to see the update is before it does to see what changes.. what can be done to this app to have to update every single time? -
Not the best app
Paying by phone would’ve been a lot quicker. I had to keep closing the app and re-opening it and adding in my checking information over and over before it would finally let me submit method of payment. -
Please fix “loading” lag
Love the app. Love paying my bill on the app. But every time I open “pay now” it has a loading bar that just swirls forever. Once in ten attempts it might load....5 stars when this is fixed! :)
Filter Reviews
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After successfully finding my policy, and creating my user ID and password, on the screen where it says that my last step is to choose two security questions, it displays in grey text, "Unable to retrieve security questions, please try again later." I've tried multiple times, uninstalled and reinstalled the app, and still end up at the same screen.
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AmFam Bender agency Harvey ND
Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. -
What happened to this app? Used to work great......used to being the key words here. Since the update, can't even get it to open. Uninstalled and reinstalled twice, rebooted my phone after uninstalling for the 3rd time, now can't even install the app. I have no access to my ins cards or paying my bill. I'm on Android with a Note 9, if that matters to the developers at all. Please fix this. Update: finally got the app to install. But same issue with it cycling at "Loading Products".
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1. Very slow. 2. design not intuitive. 3. Proof of Insurance card was useless as it was totally incomplete. 4. Received error deleting payment method, however, when I went back to try and delete it again it was gone. Website is not much better.
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Questionable security features
There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most. -
Paying bills.
Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash. -
Won't log into account. It seems to be stuck on retrieving products. It will eventually log me out on its own. I prefer the old app! It worked just fine!! Please fix soon!!!!
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This app is always painful to use. It could really use some upgrades. Constantly freezing. Always asking if i want to install an upgrade where one doesn't exist. Etc etc
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Updating constantly
The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........ -
I am having the same problem everyone else is. I can't login at all. I just get a loading screen forever. It even tells i need an update but when I go the playstore to update it, it says its already up to date.
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Very handy 👍 HOWEVER... I cancelled the coverage through the app and a month and a half later I'm still paying insurance on a bike I sold.
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This app is horrible, even worse than The Hartford app! It never remembers me, have to put my info in every time I use. The options available are a joke. Can't even send them an email because the app doesn't remember me and email/ and or pass word goes unrecognized. Can't even do the chat. Its a broken record. This app is a total waste of your time. Don't bother installing.
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I have never been able to get this app to work correctly! I changed my home and auto insurance to another company that gives me much more coverage, MUCH less expensive!
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Confusing
Getting paper bills for account that are part of our profile but they do not show up in the app. -
Technical issue
The app won’t go any farther then location services! I hit next and it does nothing! -
Worthless insurance card feature
My company is always asking for a copy of my insurance card. All I can send them from the app is this skinny long picture that is hard to read. This should be easily designed to give us a professional looking card to print. Which is another problem. It prints just like it looks. Skinny, long, tiny print, hard to read and a puke dark blue which eats up ink. You can do better than this. -
Am fam customer
I have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work. -
Update is terrible so far
I have used the app for a while now and I just updated it and it is not working as well as previous. Frustrating -
Fix location
I’m not using location. Fix this crap it’s annoying . -
Forced Locational Services
Lastest release is forcing locational services. Going to uninstall the app and considering canceling my policy too.
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AmFam Bender agency Harvey ND
Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. -
1. Very slow. 2. design not intuitive. 3. Proof of Insurance card was useless as it was totally incomplete. 4. Received error deleting payment method, however, when I went back to try and delete it again it was gone. Website is not much better.
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Questionable security features
There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most. -
This app is always painful to use. It could really use some upgrades. Constantly freezing. Always asking if i want to install an upgrade where one doesn't exist. Etc etc
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Updating constantly
The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........ -
Am fam customer
I have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work. -
Still... Loading...
I don't think it's ever worked on my iPhone Xs Max. Everything loads fine but the "Loading" pop up stays on the page along with the progress wheel forever. Can't get past it. I used to use this app all the time. No more. -
Slow and don’t like the app
It shows a small screen instead of a whole screen. Would rather look at the whole page without scrolling
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After successfully finding my policy, and creating my user ID and password, on the screen where it says that my last step is to choose two security questions, it displays in grey text, "Unable to retrieve security questions, please try again later." I've tried multiple times, uninstalled and reinstalled the app, and still end up at the same screen.
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What happened to this app? Used to work great......used to being the key words here. Since the update, can't even get it to open. Uninstalled and reinstalled twice, rebooted my phone after uninstalling for the 3rd time, now can't even install the app. I have no access to my ins cards or paying my bill. I'm on Android with a Note 9, if that matters to the developers at all. Please fix this. Update: finally got the app to install. But same issue with it cycling at "Loading Products".
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Paying bills.
Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash. -
Won't log into account. It seems to be stuck on retrieving products. It will eventually log me out on its own. I prefer the old app! It worked just fine!! Please fix soon!!!!
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I am having the same problem everyone else is. I can't login at all. I just get a loading screen forever. It even tells i need an update but when I go the playstore to update it, it says its already up to date.
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Garbage. It has auto update for a reason, yet every time I open it it says update needed, which then just leads me to the Google play store saying open. Takes forever to load information. Cards never seem to save unless it's already updated.
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It would be a useful app if it ever worked correctly. Aside from it always asking to update, it currently doesn't work at all...just says loading when logging on and then...nothing.
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Worthless insurance card feature
My company is always asking for a copy of my insurance card. All I can send them from the app is this skinny long picture that is hard to read. This should be easily designed to give us a professional looking card to print. Which is another problem. It prints just like it looks. Skinny, long, tiny print, hard to read and a puke dark blue which eats up ink. You can do better than this. -
Payment on Ap
I have yet to be able to pay my bill on this app. I also am not receiving paper billing which I prefer and it is impossible to change Ge it back. Each time I talk to a representative they tell me I’ll have to call back next time and have someone go into the account and change my preferences. It’s very frustrating. I have to rely on the person at my actual agents office to run my payment for me. It’s very frustrating. -
American family keeps raising my rates for no reason and says it’s across the board
This has been by far the worst insurance that have raised my rates consistently and for no reason have had them for 3 years now and to no supervise what is it every 6 month term it goes up an average of 10 darn dollars this is highway robbery they say it’s across the board every time also !!!! What the heck American Family?? I have had a clean record why am I being treated like this !??
- Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
- Totally safe information storage! Log in via password or fingerprint recognition for increased security
- Schedule payments and auto-pay right from the app - no website access required
Reviewed by Kaylin on October 31, 2018
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Release Notes
2.26.0
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