American Family Insurance App
FinanceAmerican Family Insurance
With MyAmFam, it’s easier than ever to interact with American Family Insurance.
100K+
Downloads
Featured on Best 10 Apps for Insurance
Sorry, there are no coupons for this app. You can request a coupon or check out similar offers from AppGrooves.
With MyAmFam, it’s easier than ever to interact with American Family Insurance.
see more about American Family Insurance App
About American Family Insurance App
American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies.
Check out what the MyAmFam app can do for you:
View Insurance Policies at Your Convenience:
• Easy access to all your account details all in one place
• Access proof of insurance in an instant
• Use Fingerprint Authentication to log in easily and securely
• Get an Auto Insurance Quote
Set up and Manage Payments:
• Never miss a payment with auto pay
• Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
• Get in‐app payment reminders to pay bills
• View your upcoming payment schedule
Manage Your Policy Details:
• View policy and coverage details
• Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!
Access Your Insurance Information:
• Request a change for your contact information
• Make a policy change
• Manage your communication preferences
• Get in touch with your insurance agent
Claims & Accident Support:
• File a claim made simple
• Check the status of a claim
• Get roadside assistance
• Find an auto or glass repair shop
Ready to take the MyAmFam app along for the ride? Download it today!
About American Family
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
Check out what the MyAmFam app can do for you:
View Insurance Policies at Your Convenience:
• Easy access to all your account details all in one place
• Access proof of insurance in an instant
• Use Fingerprint Authentication to log in easily and securely
• Get an Auto Insurance Quote
Set up and Manage Payments:
• Never miss a payment with auto pay
• Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
• Get in‐app payment reminders to pay bills
• View your upcoming payment schedule
Manage Your Policy Details:
• View policy and coverage details
• Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!
Access Your Insurance Information:
• Request a change for your contact information
• Make a policy change
• Manage your communication preferences
• Get in touch with your insurance agent
Claims & Accident Support:
• File a claim made simple
• Check the status of a claim
• Get roadside assistance
• Find an auto or glass repair shop
Ready to take the MyAmFam app along for the ride? Download it today!
About American Family
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.
Write a Review
-
Switching policy to different vehicle
Apr 20, 2019 I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.more -
Feb 23, 2021 The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.more -
Dec 20, 2020 I just wanted to say to the ones frustrated with the update that pops up.... For all I know, you go ahead with the "update now" and yes, it only takes you to the Google app store lookup (I don't know what to call it). Go with the open her up and voila! If it actually is something wrong with the app, obviously you can just not use it, or make a little phone call. I just roll with it because it's only a few seconds more to get in. Not judging at all. Totally trying to help!!!more -
Making changes has never been easier!
Feb 14, 2018 I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFammore -
Streamlined & Efficient!
Feb 28, 2018 I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!more
-
Feb 7, 2021 Was working fine until I log in and have no account anymore. I can log in it knows my name and contact info but I no longer have an account. At this rate pretty soon I will have an account just not worth them. RIDICULOUS! THIS IS A ZERO STARS MOMENTmore -
AmFam Bender agency Harvey ND
Mar 1, 2019 Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.more -
Jan 26, 2021 I really liked the app, but now I can't use it because I have no room on my phone for the update and it won't let me sign in to my account without doing the update. Really bummed because I can't delete my college apps or my son's diabetes apps for ANOTHER update!more -
Jan 27, 2021 Far less than intuitive. Essential information isn't shown on statements, instead is hidden in other place within the app. -
Questionable security features
Sep 5, 2019 There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.more
- Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
- Totally safe information storage! Log in via password or fingerprint recognition for increased security
- Schedule payments and auto-pay right from the app - no website access required
Reviewed by Kaylin on October 31, 2018
-
Switching policy to different vehicle
Apr 20, 2019 I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.more -
Feb 23, 2021 The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.more -
Dec 20, 2020 I just wanted to say to the ones frustrated with the update that pops up.... For all I know, you go ahead with the "update now" and yes, it only takes you to the Google app store lookup (I don't know what to call it). Go with the open her up and voila! If it actually is something wrong with the app, obviously you can just not use it, or make a little phone call. I just roll with it because it's only a few seconds more to get in. Not judging at all. Totally trying to help!!!more -
Making changes has never been easier!
Feb 14, 2018 I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFammore -
Streamlined & Efficient!
Feb 28, 2018 I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!more
-
Jan 4, 2021 I really like the ease of this app. I can see all my insured items, bills and claims in one place. -
Feb 18, 2021 Very easy to understand and they are great with work with us. -
Works well, but
May 2, 2019 When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.more -
Dec 27, 2020 Good app except there are too many updates and email notifications. Very annoying. -
Commercial insurance
Jun 29, 2018 Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~more
-
Feb 10, 2021 Works okay, but the constant updates are a constant pain. Make sure the app works before rolling it out to the public. -
Totally iPad Unfriendly
Nov 28, 2019 The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!more -
App works well
Feb 1, 2020 App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.more -
What changed?
May 3, 2019 For years my accounts had popped up just fine and the app was easy to use. Today I log in and no accounts to be found? So now I have to find policy numbers and link everything again? Not the biggest problem but it’s a good thing it wasn’t the payment due datemore -
Constant updates
Jul 24, 2020 Why is it that every single time I go to use this app I have to update it? I don’t auto update my apps because I want to see the update is before it does to see what changes.. what can be done to this app to have to update every single time?more
-
AmFam Bender agency Harvey ND
Mar 1, 2019 Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.more -
Jan 27, 2021 Far less than intuitive. Essential information isn't shown on statements, instead is hidden in other place within the app. -
Questionable security features
Sep 5, 2019 There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.more -
Updating constantly
May 30, 2019 The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........more -
Am fam customer
Jun 18, 2020 I have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work.more
-
Feb 7, 2021 Was working fine until I log in and have no account anymore. I can log in it knows my name and contact info but I no longer have an account. At this rate pretty soon I will have an account just not worth them. RIDICULOUS! THIS IS A ZERO STARS MOMENTmore -
Jan 26, 2021 I really liked the app, but now I can't use it because I have no room on my phone for the update and it won't let me sign in to my account without doing the update. Really bummed because I can't delete my college apps or my son's diabetes apps for ANOTHER update!more -
Paying bills.
Feb 19, 2019 Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.more -
Jan 7, 2021 Unable to download files so I would rather use Google to access my information then have an app that doesn't do everything it needs to do -
Dec 18, 2020 Just installed this app and can't set up a new account. It will not recognize my policy number. My son has the same issue on his phone. Will be deleting this app.
What’s Groovy
Been using this app for awhile now. You can quickly check how much and when your bill is due. Pay said bills through the app. I love the log in with fingerprint function, but there's one thing I'd like changed for security purposes: Once a month you have to log in using your username and password. That way it'll be easier for me to remember that security information in case I need to log into my account in the absence of the app.
more
less
What’s Subpar
They canceled our homeowners without notice we found out from the mortgage company our payments come out the escrow American family/American modern returns to check back to the mortgage company instead of putting it to the insurance and canceled the The insurance we found out from our mortgage company we had no homeowners American family brokerage American modern five years straight we’ve had this issue now they refused to renew our homeowners insurance last year we had storm damage two roofers and their adjuster came out there Adjuster said nothing wrong with the roof would not pay for the storm damage now they say the roof is too old don’t want to ensure the roof this is wrong of American modern/American family broker I have turned it over to the insurance commissioner and the Better Business Bureau they have to give noticeBefore they cancel your insurance and they had no reason to cancel it because they had the payment from the escrow and did not apply it again for the fifth year we always have to sign it take it back down to them and then they apply it very disappointed in the company and I believe they did it because they’re trying to get me to change over to American family home owner instead American modern home owner the agent deals with both of them he’s The one messed up my homeowners he he dropped the ball
more
less
Filter Reviews
-
Switching policy to different vehicle
I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price. -
The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.
-
I just wanted to say to the ones frustrated with the update that pops up.... For all I know, you go ahead with the "update now" and yes, it only takes you to the Google app store lookup (I don't know what to call it). Go with the open her up and voila! If it actually is something wrong with the app, obviously you can just not use it, or make a little phone call. I just roll with it because it's only a few seconds more to get in. Not judging at all. Totally trying to help!!!
-
Making changes has never been easier!
I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam -
Streamlined & Efficient!
I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! -
Works okay, but the constant updates are a constant pain. Make sure the app works before rolling it out to the public.
-
Great Agent/ Agency
We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions. -
Home value
I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made. -
Love the app easy to use. If I am ever needing assistance my insurance agent is always willing to go the extra mile and help me out.
-
I really like the ease of this app. I can see all my insured items, bills and claims in one place.
-
Extremely efficient, always there when you need them.
-
Great prices, coverage and CUSTOMER SERVICE ROCKS!
-
Very useful 👌
-
Easy to use
-
Love it easy to use
-
Thanks
Thank you American Family -
So user friendly.
-
The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.
-
All issues I've had have been resolved.
-
Easy! Love it!
-
Switching policy to different vehicle
I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price. -
The wife and I have been with Gerald Amato for coming up on 20 years now and they have always been there 24/7 anytime we have needed them. We definitely would recomend American Family to anyone who is looking for the best service, nicest team, and most pleasant experience while still getting you the best deal for your specific needs.
-
I just wanted to say to the ones frustrated with the update that pops up.... For all I know, you go ahead with the "update now" and yes, it only takes you to the Google app store lookup (I don't know what to call it). Go with the open her up and voila! If it actually is something wrong with the app, obviously you can just not use it, or make a little phone call. I just roll with it because it's only a few seconds more to get in. Not judging at all. Totally trying to help!!!
-
Making changes has never been easier!
I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam -
Streamlined & Efficient!
I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam! -
Great Agent/ Agency
We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions. -
Home value
I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made. -
Love the app easy to use. If I am ever needing assistance my insurance agent is always willing to go the extra mile and help me out.
-
This has got to be one of the easiest apps to maneuver around!
-
Totalled a vehicle on Christmas day 2020, had claim filed and check in the mail immediately. Very good to deal with and fast, efficient help.
-
I really like the ease of this app. I can see all my insured items, bills and claims in one place.
-
Very easy to understand and they are great with work with us.
-
Works well, but
When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended. -
Good app except there are too many updates and email notifications. Very annoying.
-
Commercial insurance
Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~ -
Please change
I like the app very useful for paying my insurance. 1 thing I’d like to see changed is for selecting your bill payment date. Instead of the scrolling wheel with date show a calendar with dates then you don’t have to switch back and fourth between your calendar app and the insurance app -
New car coverage
Just bought a new car, so I went to the app and contacted AMFAM to report the change. Customer Service was courteous and swift and in less than 10 minutes, my policy was updated, the lienholder and DMV was sent the information and the new insurance card appeared in my app. Couldn’t be happier! -
Least favorite app ever
Where do I begin? You try to verify your account, but then it says the device is unavailable. All the time. Then when you enter the email THAT THEY USE ALL THE TIME, it says it can’t be used. I literally yelled at my phone trying to get this thing to work. Have never been so frustrated with an app. Ever. -
Like it but would like one thing... get my family life insurance policies onto the app
I would like the option to have my wife’s life insurance policy added to my dashboard. Otherwise I like that you’ve added the app with account management features. Thank you. -
Adding payment method
I like the app. It’s very convenient. Especially for proof of insurance. I would like to see the arrow made more visible or some kind of button that is more visible to show that you can change the type of payment method, when you add a payment method.
-
Works okay, but the constant updates are a constant pain. Make sure the app works before rolling it out to the public.
-
Totally iPad Unfriendly
The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable! -
App works well
App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium. -
What changed?
For years my accounts had popped up just fine and the app was easy to use. Today I log in and no accounts to be found? So now I have to find policy numbers and link everything again? Not the biggest problem but it’s a good thing it wasn’t the payment due date -
Constant updates
Why is it that every single time I go to use this app I have to update it? I don’t auto update my apps because I want to see the update is before it does to see what changes.. what can be done to this app to have to update every single time? -
Not the best app
Paying by phone would’ve been a lot quicker. I had to keep closing the app and re-opening it and adding in my checking information over and over before it would finally let me submit method of payment. -
Please fix “loading” lag
Love the app. Love paying my bill on the app. But every time I open “pay now” it has a loading bar that just swirls forever. Once in ten attempts it might load....5 stars when this is fixed! :) -
Log in issues
Has a button to save login info but does not. Also, fingerprint option to log in almost never works. App is not working often -
Insurance card comment
How do you change the insurance card to have a white background and black text. The blue kills your printer, need to have that as an option or something! -
Doesn’t keep your face recognition info
What’s the use of entering face recognition if the app doesn’t remember it and you end up having to use the old-fashioned username/password method anyway?
Filter Reviews
-
Was working fine until I log in and have no account anymore. I can log in it knows my name and contact info but I no longer have an account. At this rate pretty soon I will have an account just not worth them. RIDICULOUS! THIS IS A ZERO STARS MOMENT
-
AmFam Bender agency Harvey ND
Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. -
I really liked the app, but now I can't use it because I have no room on my phone for the update and it won't let me sign in to my account without doing the update. Really bummed because I can't delete my college apps or my son's diabetes apps for ANOTHER update!
-
Far less than intuitive. Essential information isn't shown on statements, instead is hidden in other place within the app.
-
Questionable security features
There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most. -
Paying bills.
Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash. -
Updating constantly
The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........ -
Unable to download files so I would rather use Google to access my information then have an app that doesn't do everything it needs to do
-
Just installed this app and can't set up a new account. It will not recognize my policy number. My son has the same issue on his phone. Will be deleting this app.
-
App is super slow and updates every single time I log in to check.
-
Recently crashes our fails to load every time I try to open it
-
Doesn't work
-
Not intuitive the UX is bad and policies should be downloadable
-
App update
Old app will not work anymore and new app doesn’t update my phone is up to date but app no longer works. -
Cannot update App
To use MyAmFam app on my iPhone, I am being redirected to the App Store to update, which requires iOS 13.0 or newer. My iPhone says I have 12.5 and that it is up to date. The app is looping me and will not allow me to open without the latest version of both the app and iOS. This is unfortunate since I am paperless. So much for technology. -
Too many pop ups
Please stop with the pop ups while using the app. -
American family is brokerage to American modern insurance homeowners
They canceled our homeowners without notice we found out from the mortgage company our payments come out the escrow American family/American modern returns to check back to the mortgage company instead of putting it to the insurance and canceled the The insurance we found out from our mortgage company we had no homeowners American family brokerage American modern five years straight we’ve had this issue now they refused to renew our homeowners insurance last year we had storm damage two roofers and their adjuster came out there Adjuster said nothing wrong with the roof would not pay for the storm damage now they say the roof is too old don’t want to ensure the roof this is wrong of American modern/American family broker I have turned it over to the insurance commissioner and the Better Business Bureau they have to give noticeBefore they cancel your insurance and they had no reason to cancel it because they had the payment from the escrow and did not apply it again for the fifth year we always have to sign it take it back down to them and then they apply it very disappointed in the company and I believe they did it because they’re trying to get me to change over to American family home owner instead American modern home owner the agent deals with both of them he’s The one messed up my homeowners he he dropped the ball -
Highly disappointing, go with someone else!
Absolutely the worst and most complicated billing. It’s like they try to confuse you and then get you with late fees for missed payments. They charged me for an umbrella policy that wasn’t even mine for two years and finally I asked what it was when I noticed it. They didn’t refund all the payments. No we are sorry heres a courtesy credit. say much for customer service either. -
It’s nice, but...
I hate that I can’t access multiple accounts.. -
Paid bill but can’t print insurance cards!!!!
Can’t get cards!!!!
-
AmFam Bender agency Harvey ND
Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company. -
Far less than intuitive. Essential information isn't shown on statements, instead is hidden in other place within the app.
-
Questionable security features
There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most. -
Updating constantly
The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........ -
Am fam customer
I have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work. -
Still... Loading...
I don't think it's ever worked on my iPhone Xs Max. Everything loads fine but the "Loading" pop up stays on the page along with the progress wheel forever. Can't get past it. I used to use this app all the time. No more.
-
Was working fine until I log in and have no account anymore. I can log in it knows my name and contact info but I no longer have an account. At this rate pretty soon I will have an account just not worth them. RIDICULOUS! THIS IS A ZERO STARS MOMENT
-
I really liked the app, but now I can't use it because I have no room on my phone for the update and it won't let me sign in to my account without doing the update. Really bummed because I can't delete my college apps or my son's diabetes apps for ANOTHER update!
-
Paying bills.
Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash. -
Unable to download files so I would rather use Google to access my information then have an app that doesn't do everything it needs to do
-
Just installed this app and can't set up a new account. It will not recognize my policy number. My son has the same issue on his phone. Will be deleting this app.
-
App is super slow and updates every single time I log in to check.
-
App no longer works. Even with update. Won't let me sign on.
-
Not User Friendly
Received an email that I had documents to review. Signed onto account, opened messaging attempted to download the documents. Window popped up showing document as loading, but nothing appeared. Signed into app on my phone, but message was not there. Previously called AmFam about this problem and they were unable to duplicate. Offered to email documents. Functionality of website/app is lacking. I will be shopping my insurance needs soon. -
Worthless insurance card feature
My company is always asking for a copy of my insurance card. All I can send them from the app is this skinny long picture that is hard to read. This should be easily designed to give us a professional looking card to print. Which is another problem. It prints just like it looks. Skinny, long, tiny print, hard to read and a puke dark blue which eats up ink. You can do better than this. -
American family keeps raising my rates for no reason and says it’s across the board
This has been by far the worst insurance that have raised my rates consistently and for no reason have had them for 3 years now and to no supervise what is it every 6 month term it goes up an average of 10 darn dollars this is highway robbery they say it’s across the board every time also !!!! What the heck American Family?? I have had a clean record why am I being treated like this !??
- Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
- Totally safe information storage! Log in via password or fingerprint recognition for increased security
- Schedule payments and auto-pay right from the app - no website access required
Reviewed by Kaylin on October 31, 2018
More by American Family Insurance
Select an app to compare and find out which fits your needs-
KnowYourDrive
50K+ DownloadsHelping you protect what matters most with KnowYourDrive for safety and savings.CostFreeFreeIn-App PurchasesNoNoWhat Users SaidNo Data Available -
Teen Safe Driver℠
1K+ DownloadsEmpower and protect your teen with Teen Safe Driver℠ from American Family!CostFreeFreeIn-App PurchasesNoNoWhat Users SaidNo Data Available -
AmFam Live
1K+ DownloadsAmFam Live official appCostFreeFreeIn-App PurchasesNoNoWhat Users SaidNo Data Available -
MilesMyWay
< 100 DownloadsDrive less, Save More with MilesMyWay, available exclusively in Arizona!CostFreeFreeIn-App PurchasesNoNoWhat Users SaidNo Data Available -
Add Your Own App
- DownloadsClick the icon above to search for an app of your choice to compareCostAdd To See CostAdd To See CostIn-App PurchasesAdd to See In-App PurchasesAdd to See In-App PurchasesWhat Users SaidAdd to See What Users Said
Release Notes
2.31.0
Feedback or Complaints? AppGrooves helps you contact the developer directly.
