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American Family Insurance App

American Family Insurance App

American Family Insurance

With MyAmFam, it’s easier than ever to interact with American Family Insurance.

4.7 Ratings 69K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • img Expert
    1. Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
    2. Totally safe information storage! Log in via password or fingerprint recognition for increased security
    3. Schedule payments and auto-pay right from the app - no website access required

    Reviewed by Kaylin on October 31, 2018

  • Switching policy to different vehicle Apr 20, 2019

    By Candi983
    I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
  • Aug 8, 2021

    By Taylor Brobjorg
    The app seems to work well and is up to date with most others' app features, but always prompts me for a non existent update. It says it needs to update now, or later. I press now, and I get "open or Uninstall" from the play store or Samsung store. It says there's an update but there never is. Galaxy note 10+
  • Aug 17, 2021

    By Daniel Willis
    The app used to be more useful. When you submit a payment for day-of, it changes it to the due date with no way to change it back. Also has a glitch where it puts the first number you type at the end of the number, which makes it hard to pay your bill.
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
  • Aug 13, 2021

    By Bort Bortumus
    Does not stay logged in. Every time I need my insurance info, it takes an extra 20min to figure out my login info. Really sucks when you get pulled over or are trying to get things done at the DMV without losing your appointment. 2 stars because it's still better than nothing. Using Android LG V10.
  • after update i can’t get past the intro notifications screen Apr 6, 2021

    By SayaMenuki
    UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
  • Aug 28, 2021

    By Justin Steiger
    Always tells me there's an update in rhe app store, but it's always been the most current version. I would also like to be able to copy / paste my VIN but it doesn't allow that. Overall it's fine, not better or worse than any insurance app I've used.
  • Switching policy to different vehicle Apr 20, 2019

    By Candi983
    I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
  • Aug 8, 2021

    By Taylor Brobjorg
    The app seems to work well and is up to date with most others' app features, but always prompts me for a non existent update. It says it needs to update now, or later. I press now, and I get "open or Uninstall" from the play store or Samsung store. It says there's an update but there never is. Galaxy note 10+
  • Aug 17, 2021

    By Daniel Willis
    The app used to be more useful. When you submit a payment for day-of, it changes it to the due date with no way to change it back. Also has a glitch where it puts the first number you type at the end of the number, which makes it hard to pay your bill.
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
  • Aug 13, 2021

    By Bort Bortumus
    Does not stay logged in. Every time I need my insurance info, it takes an extra 20min to figure out my login info. Really sucks when you get pulled over or are trying to get things done at the DMV without losing your appointment. 2 stars because it's still better than nothing. Using Android LG V10.
  • after update i can’t get past the intro notifications screen Apr 6, 2021

    By SayaMenuki
    UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
  • Aug 28, 2021

    By Justin Steiger
    Always tells me there's an update in rhe app store, but it's always been the most current version. I would also like to be able to copy / paste my VIN but it doesn't allow that. Overall it's fine, not better or worse than any insurance app I've used.
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
  • App payment and contact us links don’t work Sep 4, 2021

    By cards124536
    What good is an app when you aren’t able to complete the tasks the app is to provide convenience for? Your contact us buttons display the service center number yet won’t connect when pressed. The payment portion of the app had never worked for me when trying to make a partial payment mid month nor is the amount due correct. So not only do I have to get out of the app to call the service center to make partial payment I have to wait on hold to terrible verse of a song that literally repeated for the 20 minutes I was on hold. Then when I do get through I’m told the app never reflects correct amount due thus have to call in each time to make a payment. The point of an app is convenience. Meeting the customer where they need to be met. Making it easy. Unfortunately your app is lacking. The amount of updates pushed you’d anticipate these features working. Then I’m told by the service rep I can access info on a desk top computer-that the app is having issues. Again, I’m using the app on the go-the point of an app. Not to have to be at a desk computer. Very frustrating. Further the life policies don’t display. So not conveniently all in one place. App could use some enhancements.
  • Sep 6, 2021

    By Jason Vachon
    Constantly get errors that service is not available. Ap restarts if you leave, even if left open on a step. Crashes and long unresponsive screens. Garbage...
  • Jul 28, 2021

    By Michelle Sell
    Since your new update I can't get into it it'll take forever I will have to cancel the whole thing, and then once I got into it one time it crashed midway through me trying to do something. If this is how we are supposed to show our insurance cards to officers I don't think they're going to appreciate how long it takes 😬 please do something soon, not good situation you have caused
  • Aug 3, 2021

    By Jeff Tremelling
    Useless. No option to pay your bill. Need to contact AmFam by phone or email to be allowed to see any payments over 3 months old. Won't show any bills. Maybe you should have used the money y'all spent on naming rights for the Brewers' stadium on developing an app that works.
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
  • Aug 11, 2021

    By leslie helgason
    I pressed need to make changes because it didn't have my phone number on the app and it simply said loading and that took over 15 minutes and I'm still not in the app! I thought it was an upgrade but it most definitely is not!!
  • Paying bills. Feb 19, 2019

    By j.melys
    Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.
  • Sep 23, 2021

    By Russ Saucier
    Very hard to log in. Using password and user name!!!😒
  • Updating constantly May 30, 2019

    By Shawpaws
    The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........
  • Aug 24, 2021

    By Robert Schlepp
    The only thing this app is good for is getting your card. Used to be a SIMPLE process to pay your bill. Now they are trying to force you into automatic payments. I DON'T DO AUTOMATIC PAYMENTS.

No reviews available

  • img Expert
    1. Keep up with your insurance anywhere and everywhere on your mobile device! Now protect your dreams on the go, quick and easy
    2. Totally safe information storage! Log in via password or fingerprint recognition for increased security
    3. Schedule payments and auto-pay right from the app - no website access required

    Reviewed by Kaylin on October 31, 2018

  • Switching policy to different vehicle Apr 20, 2019

    By Candi983
    I had called to switch my policy over to a different vehicle that I purchased today and it was after hours, so I couldn’t speak with my normal agent, but was able to speak with one of the 24 hour phone agents. She was able to get my policy switched over to new vehicle in about 5 minutes with no hassle and to my surprise, all the vehicle information was transferred to virtual insurance card on my AMFAM app immediately, so as to have it accessible to me immediately and in my email as well. Thank you AMFAM for your prompt and extremely friendly services in transferring my policy over so I am able to drive my new vehicle immediately, with the peace of mind that I have knowing I am covered by such a fantastic, honest, friendly and prompt company. I will continue my business with you when my policy is up for renewal. I cannot rave enough about American Family and continue to tell everyone I know about this amazing insurance company and how they meet ALL my needs at an affordable price.
  • AmFam Bender agency Harvey ND Mar 1, 2019

    By mav6899
    Brian Bender is a class act and represents his business and Clients top notch every time. American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
  • Making changes has never been easier! Feb 14, 2018

    By LitlOne
    I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
  • Aug 13, 2021

    By Bort Bortumus
    Does not stay logged in. Every time I need my insurance info, it takes an extra 20min to figure out my login info. Really sucks when you get pulled over or are trying to get things done at the DMV without losing your appointment. 2 stars because it's still better than nothing. Using Android LG V10.
  • Streamlined & Efficient! Feb 28, 2018

    By kimmyandpappa
    I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!
  • Great Agent/ Agency Jan 14, 2018

    By BW3 for my bday
    We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.
  • Home value Aug 27, 2019

    By Carolyn @
    I have enjoyed this app, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made.
  • Exemplary Customer Service Skills! Jun 20, 2019

    By Erdevine
    Thanks so much Jasmine for all your help! I now understand that paperless means I need to go on the American family app to print out my cards! Thank you for doing such a great job and helping me understand how everything works! Your customer service skills are outstanding and American family is lucky to have you on their team! Keep up the great work!!!
  • My Agent is a SuperStar Sep 4, 2019

    By sunny scenes
    My agent - Curtis Gilbert- went over and above to get me the right coverage that I needed for my home and auto. He was so knowledgeable about the American Family Insurance coverage and set my homeowners and auto insurance up within a short amount of time. He made it so simple I called him my Insurance Agent SuperStar!! It was easy to shop and set up everything I could ask for In insurance.
  • Sep 9, 2021

    By Doug Dewey
    The app serves it's purpose, that is to keep in touch on your insurance. It is ok now, if we could have reminders
  • Aug 28, 2021

    By Justin Steiger
    Always tells me there's an update in rhe app store, but it's always been the most current version. I would also like to be able to copy / paste my VIN but it doesn't allow that. Overall it's fine, not better or worse than any insurance app I've used.
  • Sep 3, 2021

    By Sean Gage
    App is fine. Keeps saying there's an update, but update never shows in the Play store.
  • Works well, but May 2, 2019

    By Wellramos
    When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.
  • Commercial insurance Jun 29, 2018

    By Sweet lovin 1986-27
    Need to be able to access my commercial insurances on all my properties- it’s says I can’t access those yet - hmmm maybe soon bcz those are my major investments right at my fingertips esp insurance ~ could be a better rating if I had that but overall the price is right with American family thanks guys!! Stephanie Williams Diamond Key Management, LLC Owner~
  • Please change Oct 30, 2018

    By longneck99
    I like the app very useful for paying my insurance. 1 thing I’d like to see changed is for selecting your bill payment date. Instead of the scrolling wheel with date show a calendar with dates then you don’t have to switch back and fourth between your calendar app and the insurance app
  • New car coverage Jul 7, 2019

    By NotARoadWarrior
    Just bought a new car, so I went to the app and contacted AMFAM to report the change. Customer Service was courteous and swift and in less than 10 minutes, my policy was updated, the lienholder and DMV was sent the information and the new insurance card appeared in my app. Couldn’t be happier!
  • Least favorite app ever Jun 12, 2019

    By mel0000010
    Where do I begin? You try to verify your account, but then it says the device is unavailable. All the time. Then when you enter the email THAT THEY USE ALL THE TIME, it says it can’t be used. I literally yelled at my phone trying to get this thing to work. Have never been so frustrated with an app. Ever.
  • Like it but would like one thing... get my family life insurance policies onto the app Oct 27, 2020

    By BobandKris
    I would like the option to have my wife’s life insurance policy added to my dashboard. Otherwise I like that you’ve added the app with account management features. Thank you.
  • Adding payment method Oct 30, 2018

    By sskmmater
    I like the app. It’s very convenient. Especially for proof of insurance. I would like to see the arrow made more visible or some kind of button that is more visible to show that you can change the type of payment method, when you add a payment method.
  • Where is the iPad app? Aug 18, 2019

    By BarryJSullivan
    I use this app on my iPhone and I like it very much. It is easy to navigate around and pay my premiums. However it is 2019 so why can’t we have a native iPad app for crying out loud? Using an app made for the iPhone on a iPad 12.9 inch screen is just uncalled for.
  • Aug 8, 2021

    By Taylor Brobjorg
    The app seems to work well and is up to date with most others' app features, but always prompts me for a non existent update. It says it needs to update now, or later. I press now, and I get "open or Uninstall" from the play store or Samsung store. It says there's an update but there never is. Galaxy note 10+
  • Aug 17, 2021

    By Daniel Willis
    The app used to be more useful. When you submit a payment for day-of, it changes it to the due date with no way to change it back. Also has a glitch where it puts the first number you type at the end of the number, which makes it hard to pay your bill.
  • after update i can’t get past the intro notifications screen Apr 6, 2021

    By SayaMenuki
    UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work. -/——— for some reason i still can’t get past the two intro screens when i try to use the app. very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling the app. just thought i’d give you an fyi
  • Totally iPad Unfriendly Nov 28, 2019

    By OLee 2
    The app itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand. This app will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!
  • App works well Feb 1, 2020

    By gummy candy sj
    App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with the app. All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.
  • What changed? May 3, 2019

    By jlm1979
    For years my accounts had popped up just fine and the app was easy to use. Today I log in and no accounts to be found? So now I have to find policy numbers and link everything again? Not the biggest problem but it’s a good thing it wasn’t the payment due date
  • Not the best app Aug 22, 2018

    By Danut67
    Paying by phone would’ve been a lot quicker. I had to keep closing the app and re-opening it and adding in my checking information over and over before it would finally let me submit method of payment.
  • Please fix “loading” lag Apr 16, 2018

    By Jimmyvhoffa
    Love the app. Love paying my bill on the app. But every time I open “pay now” it has a loading bar that just swirls forever. Once in ten attempts it might load....5 stars when this is fixed! :)
  • Log in issues Apr 9, 2018

    By Limesunshineblu
    Has a button to save login info but does not. Also, fingerprint option to log in almost never works. App is not working often
  • Questionable security features Sep 5, 2019

    By Cable Ray
    There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.
  • Updating constantly May 30, 2019

    By Shawpaws
    The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using the app for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If the app had worked when I got in it the first time........
  • Aug 24, 2021

    By Robert Schlepp
    The only thing this app is good for is getting your card. Used to be a SIMPLE process to pay your bill. Now they are trying to force you into automatic payments. I DON'T DO AUTOMATIC PAYMENTS.
  • Am fam customer Jun 18, 2020

    By am fam customer
    I have had this app in the past and it worked well. Since I had to update it again I can not get past the allow notifications, it freezes up on me every time. Very frustrating to me and I will just have to call my agent more often since the app won’t work.
  • Constant updates May 27, 2021

    By NotPleased1234
    Why is it that every single time I go to use this app I have to update it? I don’t auto update my apps because I want to see the update is before it does to see what changes.. what can be done to this app to have to update every single time?
  • Login Apr 27, 2021

    By Chilo-1
    Been having trouble logging in for the past 4 weeks it’s telling me to connect to a network when I clearly have data it only lets me login thru wifi I already checked my settings and it’s using cellular data
  • App payment and contact us links don’t work Sep 4, 2021

    By cards124536
    What good is an app when you aren’t able to complete the tasks the app is to provide convenience for? Your contact us buttons display the service center number yet won’t connect when pressed. The payment portion of the app had never worked for me when trying to make a partial payment mid month nor is the amount due correct. So not only do I have to get out of the app to call the service center to make partial payment I have to wait on hold to terrible verse of a song that literally repeated for the 20 minutes I was on hold. Then when I do get through I’m told the app never reflects correct amount due thus have to call in each time to make a payment. The point of an app is convenience. Meeting the customer where they need to be met. Making it easy. Unfortunately your app is lacking. The amount of updates pushed you’d anticipate these features working. Then I’m told by the service rep I can access info on a desk top computer-that the app is having issues. Again, I’m using the app on the go-the point of an app. Not to have to be at a desk computer. Very frustrating. Further the life policies don’t display. So not conveniently all in one place. App could use some enhancements.
  • Sep 6, 2021

    By Jason Vachon
    Constantly get errors that service is not available. Ap restarts if you leave, even if left open on a step. Crashes and long unresponsive screens. Garbage...
  • Jul 28, 2021

    By Michelle Sell
    Since your new update I can't get into it it'll take forever I will have to cancel the whole thing, and then once I got into it one time it crashed midway through me trying to do something. If this is how we are supposed to show our insurance cards to officers I don't think they're going to appreciate how long it takes 😬 please do something soon, not good situation you have caused
  • Aug 3, 2021

    By Jeff Tremelling
    Useless. No option to pay your bill. Need to contact AmFam by phone or email to be allowed to see any payments over 3 months old. Won't show any bills. Maybe you should have used the money y'all spent on naming rights for the Brewers' stadium on developing an app that works.
  • Aug 11, 2021

    By leslie helgason
    I pressed need to make changes because it didn't have my phone number on the app and it simply said loading and that took over 15 minutes and I'm still not in the app! I thought it was an upgrade but it most definitely is not!!
  • Paying bills. Feb 19, 2019

    By j.melys
    Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.
  • Sep 23, 2021

    By Russ Saucier
    Very hard to log in. Using password and user name!!!😒
  • Aug 12, 2021

    By Silent Artisan
    These idiots ACTUALLY managed to make this app worse. We have NO way of pulling up our car insurance card or even looking at any of the details for our policy. People NEED that information for the DMV and in other cases the police. Whoever programmed this app is a moron and needs to be promptly fired for greenlighting this. I am so livid with this update. 🤬🤬🤬
  • Aug 19, 2021

    By tigger frog
    I log in and I click to do anything n then it only continously loads and I can't do anything with the app cant update my info can't pull up my insurance info NOTHING! Just a spinning wheel
  • Sep 1, 2021

    By Sonya Ramirez
    This app is so slow! What's going on! I'm trying to pay my bill, now it's going to be late because it keeps thinking and doesn't save my info!

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