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myAir™ by ResMed

myAir™ by ResMed

ResMed

Track your sleep therapy progress and access helpful tips and videos.

3.8 Ratings 14K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • App does what it is meant to do Jul 11, 2021

    By Booyah474
    I’m only here because I had to do an app update, which does not occur too often so I was looking to see what was updated, and noticed all of the negative reviews. I have been using my ResMed CPAP for over 3 years now and I do not understand all of the negative reviews for this app. I read several and have been sitting here shaking my head. People complaining about how their machine operates and whatnot. I have several bones to pick with my machine, which maybe 2 or 3 days a week decides it wants to perform like a jet engine on take off. But this review is for the app, which does exactly what it is meant to do - syncs with your ResMed and shows you the sleep data, which takes some time to sync from the previous sleep cycle (about 10 minutes? I’m not sure since I don’t sync it immediately after waking up). I use the app while on WiFi, with a VPN, and have no issues connecting to my machine. I’ve used the app while on crappy hotel WiFi as well with no problems. This app shows the bare basics so if you want a more accurate account of how you are sleeping, take the memory card to your doctor and they can look at the data more thoroughly. Or buy a Fitbit, even the basic ones will show you your sleep cycle with REM data. This app gives you a very basic account of how you slept the previous night so it performs as advertised.
  • Works great!! Oct 18, 2020

    By Killr Kadoogan
    I don’t understand all the negative reviews. I had no problem setting it up, or using it. People need to realize that’s the hours recorded are for 24 hour periods. Where I’m at, which is Pacific standard time, it goes from 10 AM to 10 AM the next day. That means if I go to bed at 8 AM and sleep till 3 PM it’s going to record two hours of data for the first day and five hours of data on the following day.(I work nights) and I find that in order for it to sync The power button must be Long pressed until the green light goes out. Because if you only press the power button once, it doesn’t seem to sync while the green power button light is still on. And I find that by closing the app completely and restarting it will cause it to sync immediately. This app isn’t supposed to give you the same details that your doctor gets, but this will show you if you’re in compliance for your insurance company. And I highly recommend looking at the report that is generated from the summary which will give you your 30 day, 90 day and year-long results and your conformance. Which for me is using it 70% of the time which is 21 out of 30 nights a month at least four hours a night.
  • Having a blast with the app Mar 15, 2021

    By tora4850
    I am 70 years old and was recently retested and still have a slight trace of sleep apnea. I decided to go ahead and was directed to purchase the ResMed AirSense 10... I was curious about the advertisement of your app so I downloaded it and was glad that I did. It is interesting to follow the progress of everything but it would be nice to have a space for notes if there is a discrepancy with the data and actual time involved. As an example last night was the fourth recorded night and my highest score (98) with almost the longest sleep time. Although, now that I think about it, I may have thrown things off because I didn’t turn off the AirSense 10 right away. I was too excited trying to text an email to my doctor about what just happened so I texted him an email that took hours to do. For the first time since around 1980 I had a full fledged nightmare that I could remember for at least a few seconds, thanks to the CPAP for jogging my rem sleep and this software for recording the event. I know that there are separate word processors but it would be nice to have space on this app to leave explanations for sleep periods, as in this case. Thanks for such a wonderful app!
  • Jul 19, 2021

    By Daryl Kulak
    Intuitive App There are very few apps that have everything I could need or want. Usually, any app that comes with a piece of equipment can be expected to be terrible. But I was shocked to find that MyAir is very easy to use and has all the information I want, even trends of events, mask fit, sleep patterns, etc. I love the idea of a daily score. I try to hit 100 every day. No bugs so far either. Just a super app design and implementation (coming from someone who creates app for a living).
  • I don’t know why the low star rating? May 2, 2021

    By rose.b6211
    Ok I was skeptical to download the app based on the one star reviews, but downloaded it anyway, and I’m glad I did, so far it’s been good with my iPhone 11, I like that I can see a semi detailed report of my sleep patterns on my phone. My sleep studied showed I have 27 apnea’s per hour, and the app confirmed this, my doctor also told me that the opioids I take for pain (Oxycodone) is what’s giving me breathing problems when I sleep, my research showed he was right, oxycodone can cause respiratory problems, this app also confirmed it, while taking oxycodone i had 27-28 apnea an hour, when I stopped taking the oxycodone I only had between 4-9 apnea’s according to this app, and started feeling better mentally and physically, minus the back pain which I will find another alternative that is NOT opioids. I also like that the app has a sleep score, 1 day I got a Sleep score of 100 and man that score was on point because I felt so rested with no headache’s , I felt like a million bucks. Now striving to get a 100 score every-time, Great app, to the developers; keep up the good work :)
  • Jul 23, 2021

    By Jena Miller-Smith
    This new app totally stinks. It has been 2 weeks now. I finally had to delete my resmed account and start anew to get the new app to connect with my CPAP. Now the app won't give me any data. I can not find any help on your website/blog. My medical supplier can't help me as they have the same info I got. Your customer service doesn't respond to emails for help either. This is ridiculous and unacceptable.
  • Suggestion for future upgrades Dec 13, 2020

    By JBW1234568
    This is my third try at using a CPAP machine over the last 15 years or so. My prior experiences all failed before I could get full benefits of the treatment. A combination of the much improved machine and the immediate feedback support of the app made it possible to get through the mask anxiety and finding a mask that worked. I appreciate the daily feedback, even the cheesy coaching, helped me stay with the treatment until I could feel the benefits and improve my life. There is one improvement that you might consider. It would be great to have the ability to provide notes visible to the clinician. For example; on a night with minimal use - “Got up early for travel” or “mask disconnected during night and I didn’t know until morning “ or “I am really struggling with the mask”. One might note a medication change -“Sleeping pill tonight”, or “Trying different mask”
  • Useful, quick glance of CPAP stats Nov 1, 2019

    By MLE35279
    I have used this app daily for a couple years to monitor my CPAP therapy. It’s easy to use and allows clear tracking of my statistics. Recently the app had an update to include a detailed report that has further breakdown, like the doctor is able to view. I LOVE having access to this report without waiting to visit the doctor. A very good added feature. The only issue I’m having is the most recent data is not displayed onscreen after the update. I have to scroll over to view it. I liked being able to click on the “seal” or “events” heading to immediately view last nights data without scrolling. I think now it’s showing the beginning of the month instead. It may seem like a small change, but was confusing at first because I thought I was missing data since the dashboard numbers didn’t seem to be reflected in the detail screen, only to discover I now need to scroll to see it.
  • This app is pretty good. Jan 13, 2020

    By dantastics
    I started suing a CPAP machine in June/2019. I was aware this app myAir existed. However, (back then) I didn’t like this app and deleted it after a couple of days. That being said, I downloaded this app again a week ago (Jan/2020). I can honestly say that I am very happy with the myAir app. The UI is friendly. This app is simple to use and even more simple to understand. Even though I know my CPAP machine has helped me a great deal, this app gives me further confidence that the CPAP machine treatment and SLEEP is going very well. It’s not really a “knock”, but I will say it because it may help some other users of the myAir app or those whom are considering downloading/using this app. I wake up at 05:30am every morning. Although I check the app when I wake up, the myAir analysis and sleep score are never ready until about an hour later (@06:30am). That’s all. The myAir app gets 5 stars.
  • Jul 11, 2021

    By Martin Franz
    Always worked great but as of today when I go to open the app, it says I have to update it to continue. That would be fine but there is not an update right now for it so I can't use it. Please fix and then you will get 5 stars again. Thank you. Was fixed the next day and works great again. Very satisfied
  • App does what it is meant to do Jul 11, 2021

    By Booyah474
    I’m only here because I had to do an app update, which does not occur too often so I was looking to see what was updated, and noticed all of the negative reviews. I have been using my ResMed CPAP for over 3 years now and I do not understand all of the negative reviews for this app. I read several and have been sitting here shaking my head. People complaining about how their machine operates and whatnot. I have several bones to pick with my machine, which maybe 2 or 3 days a week decides it wants to perform like a jet engine on take off. But this review is for the app, which does exactly what it is meant to do - syncs with your ResMed and shows you the sleep data, which takes some time to sync from the previous sleep cycle (about 10 minutes? I’m not sure since I don’t sync it immediately after waking up). I use the app while on WiFi, with a VPN, and have no issues connecting to my machine. I’ve used the app while on crappy hotel WiFi as well with no problems. This app shows the bare basics so if you want a more accurate account of how you are sleeping, take the memory card to your doctor and they can look at the data more thoroughly. Or buy a Fitbit, even the basic ones will show you your sleep cycle with REM data. This app gives you a very basic account of how you slept the previous night so it performs as advertised.
  • Works great!! Oct 18, 2020

    By Killr Kadoogan
    I don’t understand all the negative reviews. I had no problem setting it up, or using it. People need to realize that’s the hours recorded are for 24 hour periods. Where I’m at, which is Pacific standard time, it goes from 10 AM to 10 AM the next day. That means if I go to bed at 8 AM and sleep till 3 PM it’s going to record two hours of data for the first day and five hours of data on the following day.(I work nights) and I find that in order for it to sync The power button must be Long pressed until the green light goes out. Because if you only press the power button once, it doesn’t seem to sync while the green power button light is still on. And I find that by closing the app completely and restarting it will cause it to sync immediately. This app isn’t supposed to give you the same details that your doctor gets, but this will show you if you’re in compliance for your insurance company. And I highly recommend looking at the report that is generated from the summary which will give you your 30 day, 90 day and year-long results and your conformance. Which for me is using it 70% of the time which is 21 out of 30 nights a month at least four hours a night.
  • Having a blast with the app Mar 15, 2021

    By tora4850
    I am 70 years old and was recently retested and still have a slight trace of sleep apnea. I decided to go ahead and was directed to purchase the ResMed AirSense 10... I was curious about the advertisement of your app so I downloaded it and was glad that I did. It is interesting to follow the progress of everything but it would be nice to have a space for notes if there is a discrepancy with the data and actual time involved. As an example last night was the fourth recorded night and my highest score (98) with almost the longest sleep time. Although, now that I think about it, I may have thrown things off because I didn’t turn off the AirSense 10 right away. I was too excited trying to text an email to my doctor about what just happened so I texted him an email that took hours to do. For the first time since around 1980 I had a full fledged nightmare that I could remember for at least a few seconds, thanks to the CPAP for jogging my rem sleep and this software for recording the event. I know that there are separate word processors but it would be nice to have space on this app to leave explanations for sleep periods, as in this case. Thanks for such a wonderful app!
  • Jul 19, 2021

    By Daryl Kulak
    Intuitive App There are very few apps that have everything I could need or want. Usually, any app that comes with a piece of equipment can be expected to be terrible. But I was shocked to find that MyAir is very easy to use and has all the information I want, even trends of events, mask fit, sleep patterns, etc. I love the idea of a daily score. I try to hit 100 every day. No bugs so far either. Just a super app design and implementation (coming from someone who creates app for a living).
  • I don’t know why the low star rating? May 2, 2021

    By rose.b6211
    Ok I was skeptical to download the app based on the one star reviews, but downloaded it anyway, and I’m glad I did, so far it’s been good with my iPhone 11, I like that I can see a semi detailed report of my sleep patterns on my phone. My sleep studied showed I have 27 apnea’s per hour, and the app confirmed this, my doctor also told me that the opioids I take for pain (Oxycodone) is what’s giving me breathing problems when I sleep, my research showed he was right, oxycodone can cause respiratory problems, this app also confirmed it, while taking oxycodone i had 27-28 apnea an hour, when I stopped taking the oxycodone I only had between 4-9 apnea’s according to this app, and started feeling better mentally and physically, minus the back pain which I will find another alternative that is NOT opioids. I also like that the app has a sleep score, 1 day I got a Sleep score of 100 and man that score was on point because I felt so rested with no headache’s , I felt like a million bucks. Now striving to get a 100 score every-time, Great app, to the developers; keep up the good work :)
  • Jul 23, 2021

    By Jena Miller-Smith
    This new app totally stinks. It has been 2 weeks now. I finally had to delete my resmed account and start anew to get the new app to connect with my CPAP. Now the app won't give me any data. I can not find any help on your website/blog. My medical supplier can't help me as they have the same info I got. Your customer service doesn't respond to emails for help either. This is ridiculous and unacceptable.
  • Suggestion for future upgrades Dec 13, 2020

    By JBW1234568
    This is my third try at using a CPAP machine over the last 15 years or so. My prior experiences all failed before I could get full benefits of the treatment. A combination of the much improved machine and the immediate feedback support of the app made it possible to get through the mask anxiety and finding a mask that worked. I appreciate the daily feedback, even the cheesy coaching, helped me stay with the treatment until I could feel the benefits and improve my life. There is one improvement that you might consider. It would be great to have the ability to provide notes visible to the clinician. For example; on a night with minimal use - “Got up early for travel” or “mask disconnected during night and I didn’t know until morning “ or “I am really struggling with the mask”. One might note a medication change -“Sleeping pill tonight”, or “Trying different mask”
  • Useful, quick glance of CPAP stats Nov 1, 2019

    By MLE35279
    I have used this app daily for a couple years to monitor my CPAP therapy. It’s easy to use and allows clear tracking of my statistics. Recently the app had an update to include a detailed report that has further breakdown, like the doctor is able to view. I LOVE having access to this report without waiting to visit the doctor. A very good added feature. The only issue I’m having is the most recent data is not displayed onscreen after the update. I have to scroll over to view it. I liked being able to click on the “seal” or “events” heading to immediately view last nights data without scrolling. I think now it’s showing the beginning of the month instead. It may seem like a small change, but was confusing at first because I thought I was missing data since the dashboard numbers didn’t seem to be reflected in the detail screen, only to discover I now need to scroll to see it.
  • This app is pretty good. Jan 13, 2020

    By dantastics
    I started suing a CPAP machine in June/2019. I was aware this app myAir existed. However, (back then) I didn’t like this app and deleted it after a couple of days. That being said, I downloaded this app again a week ago (Jan/2020). I can honestly say that I am very happy with the myAir app. The UI is friendly. This app is simple to use and even more simple to understand. Even though I know my CPAP machine has helped me a great deal, this app gives me further confidence that the CPAP machine treatment and SLEEP is going very well. It’s not really a “knock”, but I will say it because it may help some other users of the myAir app or those whom are considering downloading/using this app. I wake up at 05:30am every morning. Although I check the app when I wake up, the myAir analysis and sleep score are never ready until about an hour later (@06:30am). That’s all. The myAir app gets 5 stars.
  • Jul 11, 2021

    By Martin Franz
    Always worked great but as of today when I go to open the app, it says I have to update it to continue. That would be fine but there is not an update right now for it so I can't use it. Please fix and then you will get 5 stars again. Thank you. Was fixed the next day and works great again. Very satisfied
  • Jul 29, 2021

    By Jan Mich
    It was good until the update. Now DOESN'T WORK AT ALL! Support pretends not to understand the problem suggesting that you do this or that writhin program. YOU CAN'T DO ANYTHING IF SOFTWARE DOES NOT WORK AT ALL. You can only see message that update will be installed soon. Fix it already and then forget about any updates. Shame on you, it has been several weeks already
  • Jul 14, 2021

    By tony tipton
    App worked prior to update, but did not reflect the reality of how I felt. It would show 99-100 even when I tossed/turned most of the night. Since mandating update, I've tried many times with and without wifi to update, but it will not load. Absolutely useless now. Need a quick fix for sure. It's a great idea, if it were an accurate reflection of rest, and if the update worked. Well, updated finally.
  • Jul 11, 2021

    By Chuck McQuillan
    Machine reports no data for last night. The last data the machine reported was from three nights ago. Have had reporting problems recently, but this is totally unacceptable, especially after I updated the app. Don't know why this data transfer malfunction occurred, but it's time to replace the folks who caused the problem and can't fix it, whether it's the programmers, the managers, or both. If ResMed wants to get out of the CPAP business, just keep going on like you have been.
  • Heard of WiFi?? Does it sleep until 10am?? Mar 13, 2021

    By me bonnie
    We live in the country and don’t get the best cell service. So since bedroom is in lower level we get 1 bar at best. Says to move it to a better location but most people I know sleep on their bedroom not the living room or kitchen. With WiFi we have a great connection all over the house. We will have even worse cell service at the cabin this summer. WiFi would be very helpful. Data might not go to the cloud but it could go machine to cell by WiFi and the to cloud when we get to a good cell connection. Duh it’s 2021 right? Next of the many reasons for the 1 star rating is that if you bump the power button and shut it off almost immediately it still counts that as your score for the night for a VERY long time. The accurate data did not appear until after 10:30 am the next morning. Is the app on doctors hours? Why would it even think to give a score of zero for a two second use of the machine when the power is accidentally turned on? Lock that crap out. My husband is just getting started on this and a zero score for the second night just made him cranky and he was going to give up. Think about how your data impacts people that really need encouragement at the beginning of use. There is much more to say but I can see with a 2.7 rating you probably have heard a lot of it already and will just continue to ignore comments anyway
  • Jul 11, 2021

    By Nancy Pàcyna
    Never had a problem with the app for 3 years. All of a sudden since the update I can't even log in it tells me to update the latest version and it even won't let me do that. I suggest you guys go back to the original version because this one is useless. I agree with all the previous feedback the same thing is happening to me.
  • No data shows up or syncs Mar 7, 2020

    By Sad Angela
    Without exaggeration or hyperbole, it is beyond me how Resmed could deploy an app as poor and sub par as this one. It doesn’t work at all. It shows me no data of prior nights, it doesn’t synch; it doesn’t alert me of anything, although I accepted notifications; it’s reporting functions are shallow at best; trying to reach support is practically impossible, and I could go on & on. The Airsense 10 machine For Her is also a very poorly functioning machine. It is loud. You can hear yourself breathe and it’s hard to fall asleep with it’s loudness. To boot, it’s inaccurate. Even when I have a bad night and can’t sleep the machine shows the happy face. For 12 years I have used a ResMed machine and although I had hundreds of nights where I couldn’t sleep because the pressure the doctor had set up was insufficient, the machine always showed the happy face. I never got a sad face, and I mean NEVER. I thought the new AirSense machines had updated functionality & technology, but it’s just as faulty as its predecessor. I wrote support an email and they did not respond. I am going back to my doctor & insurance to see about changing brands (maybe Respironics?). I’m ready to try anything but ResMed at this point. Missing, faulty, incorrect sleep data is the LAST thing any one with sleep apnea needs to contend with. There’s no excuse for this type of faulty equipment and bad apps like ResMed’s. They’ve been making these for decades.
  • Jul 15, 2021

    By Shaine Berube
    For a while it seemed to work fine, then suddenly it throws a constant "cannot connect to server" error regardless of reinstalling the app or using wifi or 4G, and contacting the developer to try to resolve this led nowhere since they cannot seem to fathom that there is a clear issue with the app.
  • No cell reception, no Bluetooth option Jul 18, 2021

    By snedjb
    This device cellular connection is terrible. I have full bars on Verizon and T-Mobile and AT&T from my home and yet this thing has no signal, or one bar, no matter where it is moved. No data is uploaded. I can see this is going to be a point of debate with the insurance company, as no one told me about the stupid 90 compliance rule for reimbursement and I didn’t set up the app until after using it for a week—-and this device also doesn’t start tracking until after you set up the app— it keeps NOTHING until you set up the app, despite apparently sending cell signals to the cloud without you knowing it. So now I’ve lost now 8 days of data, because even after setting up the app, it won’t connect to the cloud. Not to mention that I was sent this thing without any option to select from vendors. It seems like a decent device, but there is no way to correct the fact that ResMeds integrated automatic, and active-without-telling-you cellular connection doesn’t work and the user has no control over it either. Perhaps a Philips device would be better? I’ll never know, I suppose.
  • Jul 15, 2021

    By Isreal Earls
    Won't log in just spins in and endless circle after putting in my password 😡. I was hoping this would be a useful tool to work with my doctor as I start using the machine however the app is rather large and after setting up the password I still can't get into the app to register my machine. Clearly the app needs some serious work. Only one star until I see improvement.
  • Jul 16, 2021

    By Neil Buswell
    The myAir App has been great since I started using my CPAP in 2018. I had no problems until the latest update. Because I am a Commerical Driver, I'm required to record at least 4 hours of sleep a night. This last year my sleep data has always been above 4 hours a night. Since the lastest update my sleep data has changed to show that now l have three days this last month under 4 hours of sleep. In fact one of those days now shows only 21 minutes of sleep! Which is not accurate and unacceptable!

No reviews available

No reviews available

  • App does what it is meant to do Jul 11, 2021

    By Booyah474
    I’m only here because I had to do an app update, which does not occur too often so I was looking to see what was updated, and noticed all of the negative reviews. I have been using my ResMed CPAP for over 3 years now and I do not understand all of the negative reviews for this app. I read several and have been sitting here shaking my head. People complaining about how their machine operates and whatnot. I have several bones to pick with my machine, which maybe 2 or 3 days a week decides it wants to perform like a jet engine on take off. But this review is for the app, which does exactly what it is meant to do - syncs with your ResMed and shows you the sleep data, which takes some time to sync from the previous sleep cycle (about 10 minutes? I’m not sure since I don’t sync it immediately after waking up). I use the app while on WiFi, with a VPN, and have no issues connecting to my machine. I’ve used the app while on crappy hotel WiFi as well with no problems. This app shows the bare basics so if you want a more accurate account of how you are sleeping, take the memory card to your doctor and they can look at the data more thoroughly. Or buy a Fitbit, even the basic ones will show you your sleep cycle with REM data. This app gives you a very basic account of how you slept the previous night so it performs as advertised.
  • Works great!! Oct 18, 2020

    By Killr Kadoogan
    I don’t understand all the negative reviews. I had no problem setting it up, or using it. People need to realize that’s the hours recorded are for 24 hour periods. Where I’m at, which is Pacific standard time, it goes from 10 AM to 10 AM the next day. That means if I go to bed at 8 AM and sleep till 3 PM it’s going to record two hours of data for the first day and five hours of data on the following day.(I work nights) and I find that in order for it to sync The power button must be Long pressed until the green light goes out. Because if you only press the power button once, it doesn’t seem to sync while the green power button light is still on. And I find that by closing the app completely and restarting it will cause it to sync immediately. This app isn’t supposed to give you the same details that your doctor gets, but this will show you if you’re in compliance for your insurance company. And I highly recommend looking at the report that is generated from the summary which will give you your 30 day, 90 day and year-long results and your conformance. Which for me is using it 70% of the time which is 21 out of 30 nights a month at least four hours a night.
  • Having a blast with the app Mar 15, 2021

    By tora4850
    I am 70 years old and was recently retested and still have a slight trace of sleep apnea. I decided to go ahead and was directed to purchase the ResMed AirSense 10... I was curious about the advertisement of your app so I downloaded it and was glad that I did. It is interesting to follow the progress of everything but it would be nice to have a space for notes if there is a discrepancy with the data and actual time involved. As an example last night was the fourth recorded night and my highest score (98) with almost the longest sleep time. Although, now that I think about it, I may have thrown things off because I didn’t turn off the AirSense 10 right away. I was too excited trying to text an email to my doctor about what just happened so I texted him an email that took hours to do. For the first time since around 1980 I had a full fledged nightmare that I could remember for at least a few seconds, thanks to the CPAP for jogging my rem sleep and this software for recording the event. I know that there are separate word processors but it would be nice to have space on this app to leave explanations for sleep periods, as in this case. Thanks for such a wonderful app!
  • Jul 19, 2021

    By Daryl Kulak
    Intuitive App There are very few apps that have everything I could need or want. Usually, any app that comes with a piece of equipment can be expected to be terrible. But I was shocked to find that MyAir is very easy to use and has all the information I want, even trends of events, mask fit, sleep patterns, etc. I love the idea of a daily score. I try to hit 100 every day. No bugs so far either. Just a super app design and implementation (coming from someone who creates app for a living).
  • I don’t know why the low star rating? May 2, 2021

    By rose.b6211
    Ok I was skeptical to download the app based on the one star reviews, but downloaded it anyway, and I’m glad I did, so far it’s been good with my iPhone 11, I like that I can see a semi detailed report of my sleep patterns on my phone. My sleep studied showed I have 27 apnea’s per hour, and the app confirmed this, my doctor also told me that the opioids I take for pain (Oxycodone) is what’s giving me breathing problems when I sleep, my research showed he was right, oxycodone can cause respiratory problems, this app also confirmed it, while taking oxycodone i had 27-28 apnea an hour, when I stopped taking the oxycodone I only had between 4-9 apnea’s according to this app, and started feeling better mentally and physically, minus the back pain which I will find another alternative that is NOT opioids. I also like that the app has a sleep score, 1 day I got a Sleep score of 100 and man that score was on point because I felt so rested with no headache’s , I felt like a million bucks. Now striving to get a 100 score every-time, Great app, to the developers; keep up the good work :)
  • Suggestion for future upgrades Dec 13, 2020

    By JBW1234568
    This is my third try at using a CPAP machine over the last 15 years or so. My prior experiences all failed before I could get full benefits of the treatment. A combination of the much improved machine and the immediate feedback support of the app made it possible to get through the mask anxiety and finding a mask that worked. I appreciate the daily feedback, even the cheesy coaching, helped me stay with the treatment until I could feel the benefits and improve my life. There is one improvement that you might consider. It would be great to have the ability to provide notes visible to the clinician. For example; on a night with minimal use - “Got up early for travel” or “mask disconnected during night and I didn’t know until morning “ or “I am really struggling with the mask”. One might note a medication change -“Sleeping pill tonight”, or “Trying different mask”
  • This app is pretty good. Jan 13, 2020

    By dantastics
    I started suing a CPAP machine in June/2019. I was aware this app myAir existed. However, (back then) I didn’t like this app and deleted it after a couple of days. That being said, I downloaded this app again a week ago (Jan/2020). I can honestly say that I am very happy with the myAir app. The UI is friendly. This app is simple to use and even more simple to understand. Even though I know my CPAP machine has helped me a great deal, this app gives me further confidence that the CPAP machine treatment and SLEEP is going very well. It’s not really a “knock”, but I will say it because it may help some other users of the myAir app or those whom are considering downloading/using this app. I wake up at 05:30am every morning. Although I check the app when I wake up, the myAir analysis and sleep score are never ready until about an hour later (@06:30am). That’s all. The myAir app gets 5 stars.
  • Jul 11, 2021

    By Martin Franz
    Always worked great but as of today when I go to open the app, it says I have to update it to continue. That would be fine but there is not an update right now for it so I can't use it. Please fix and then you will get 5 stars again. Thank you. Was fixed the next day and works great again. Very satisfied
  • Does What It Says Jul 23, 2020

    By Gaylen
    Usually doesn’t work consistent with reviews seen here for lack of data, connection to server, time delay, etc. Seems problem rests with the app and not users. Essentially the tool is not reliable on any kind of consistent basis. Update July 23, 2020 The app does what it says it does. Users should understand there is a lag time from daily use for transmitting data from the CPAP unit to the myAir servers and then results interpreted and sent back to the users app. Usually this takes a couple of hours. It has consistently worked flawlessly for me, you just have to be patient with the time lag and understand this app is unlike the typical operation of other apps. Original one star post changed to five stars. Congrats to the myAir team.
  • Helpful data Nov 18, 2020

    By RickZ101
    Cpap user for many, many years, started back when the masks hurt and there was no humidity, got a new machine and mask many years ago and with humidity and a mask that didn’t cause pain every night things improved a lot. Now after getting another new machine with the daily updates and this app I find that my mask was leaking badly, after looking into why it turns out my mouth was opening during the night and without this app and a smarter machine I had no idea just how bad it was. Got a chin strap and my sleep is much better and leak reports are now gone. Great update, good data. Thanks! Would love to see an iPad version of the app so I don’t have to turn my ipad on it’s side to look at the data.
  • Jul 23, 2021

    By Jena Miller-Smith
    This new app totally stinks. It has been 2 weeks now. I finally had to delete my resmed account and start anew to get the new app to connect with my CPAP. Now the app won't give me any data. I can not find any help on your website/blog. My medical supplier can't help me as they have the same info I got. Your customer service doesn't respond to emails for help either. This is ridiculous and unacceptable.
  • Useful, quick glance of CPAP stats Nov 1, 2019

    By MLE35279
    I have used this app daily for a couple years to monitor my CPAP therapy. It’s easy to use and allows clear tracking of my statistics. Recently the app had an update to include a detailed report that has further breakdown, like the doctor is able to view. I LOVE having access to this report without waiting to visit the doctor. A very good added feature. The only issue I’m having is the most recent data is not displayed onscreen after the update. I have to scroll over to view it. I liked being able to click on the “seal” or “events” heading to immediately view last nights data without scrolling. I think now it’s showing the beginning of the month instead. It may seem like a small change, but was confusing at first because I thought I was missing data since the dashboard numbers didn’t seem to be reflected in the detail screen, only to discover I now need to scroll to see it.
  • Jul 26, 2021

    By Daniel Rothgeb
    Edit: Functionality has been restored, and the data that I hadn't been able to see is now visible. However, due to the stress of not being able to see my data, and not knowing whether it was being transmitted to my doctor, I cannot give this app the five stars it would otherwise deserve. It's irresponsible and unacceptable to have service go down for nearly a month on a medical app that patients rely on.
  • More info please Jun 3, 2021

    By Moon lazy
    This app isn’t too bad however I’d like to know what times my ‘Events Per Hour’ are happening and when the ‘Air leaks’ are occurring because at times I will readjust the mask or move it away from my face because it feels like something is tickling or itching my nose, almost like lint, but it’s not. If it’s me or happening during the night while I’m sleeping I’d like to know that if possible. Thanks. 😊 2021 ⭐️- - - one star. Updated the app because it wouldn’t let me in for my info. Big mistake. It wiped out all previous info and started with no info. 🤬thanks!!! If you want to update and improve the app, fix the events per night with the Times that these events happen during the night. It would be more helpful than just the number of times they happen.
  • Jul 11, 2021

    By Kate Jonson
    The app is now working correctly. The only thing is you have remember it's 12 to 12. It resets at 12. Examples: You put it on at 10pm, wake up at 11am. Leave it off your face because it's going to reset at 12pm. You put it on at 1am, wake up at 9am. It will reset at 12pm. It always resets at 12 which screws with your actual hours at times. That's the only downside.
  • Jul 11, 2021

    By Luther Hubbard
    It's an okay app, however, I really, really dislike the fact that if for some reason you don't get to bed until let's say 8am and sleep for 7 hours, then the machine will only record the 3 hours that you slept from 12pm until 3pm because the machine's cut off time for a 24 hour day is 12pm(i.e.from 12 pm to 12pm), therefore, your 4 hour sleep time from 8am to 12pm isn't counted. 😠
  • Data needs to be “patient centric” Mar 18, 2020

    By AncientGeek
    Others have mentioned this also, but I’ll repeat it. Resmed collects the data per machine. Period. In my case, I have an AirSense 10 at two different homes and a travel Mini. The data collected for these three machines is not aggregated by the Resmed cloud servers. It is logged per machine. So when I stay at one home or the other, I have to remember to manually change my equipment in the app in order to have the data collected. When I travel, the data for the Mini is stored on a completely different app with no chance of aggregation. This shows the software design teams had the wrong mandate or just a bad sense of how these machines might be used in the real world. The data model used for the database design does not reflect the real world. Otherwise, I think the app is pretty ok. I’ve used it since 2015.
  • Not bad needs improvements Jun 18, 2020

    By Javier rover
    I like the app, I like the concept that allows me daily access to the information, it seems reasonably accurate, and I like the machine and the mask I’m using works for me ....as a long time and successful CPAP user who has had several brands over the years ...more than 20 years this is my best experience. My concern is you don’t seem to realize the value of your app to patients and the potential for partnering with a sleep app company. You also need to make your results available faster after use of the equipment. It shouldn’t take more than 5 minutes. Understanding that you’re fully in the app business now too and focusing on that business too will help business and your patients. Innovate people ....don’t just set there.
  • Complete crap Jan 20, 2020

    By Evo1049
    Just started using this app to look at my sleep results as its much easier with the app than using the machine. This app is garbage and the machine is also. For instance last night I tried a new mask. I woke up at least ten times to adjust it. My wife could not handle the leaking air noise and moved to a different room. Yet, the app said great seal, actually, perfect seal. Not possible. I actually took off the mask in early morning hours due to problems all night and yet it rated a perfect score. It said 2.5 events per hour, yet I woke up at least ten times adjusting that mask. this has happened many times, always a perfect score even when the machine showed that red face stating bad seal. Wierd since it syncs with the machine. Super easy to use, but false results. It's free and worth a shot, but in my experience inaccurate. Going to my sleep doctor to find a better mask and discuss how badly I sleep and how this app and res med machine could show inaccurate results.
  • Jul 29, 2021

    By Jan Mich
    It was good until the update. Now DOESN'T WORK AT ALL! Support pretends not to understand the problem suggesting that you do this or that writhin program. YOU CAN'T DO ANYTHING IF SOFTWARE DOES NOT WORK AT ALL. You can only see message that update will be installed soon. Fix it already and then forget about any updates. Shame on you, it has been several weeks already
  • Jul 14, 2021

    By tony tipton
    App worked prior to update, but did not reflect the reality of how I felt. It would show 99-100 even when I tossed/turned most of the night. Since mandating update, I've tried many times with and without wifi to update, but it will not load. Absolutely useless now. Need a quick fix for sure. It's a great idea, if it were an accurate reflection of rest, and if the update worked. Well, updated finally.
  • Jul 11, 2021

    By Chuck McQuillan
    Machine reports no data for last night. The last data the machine reported was from three nights ago. Have had reporting problems recently, but this is totally unacceptable, especially after I updated the app. Don't know why this data transfer malfunction occurred, but it's time to replace the folks who caused the problem and can't fix it, whether it's the programmers, the managers, or both. If ResMed wants to get out of the CPAP business, just keep going on like you have been.
  • Heard of WiFi?? Does it sleep until 10am?? Mar 13, 2021

    By me bonnie
    We live in the country and don’t get the best cell service. So since bedroom is in lower level we get 1 bar at best. Says to move it to a better location but most people I know sleep on their bedroom not the living room or kitchen. With WiFi we have a great connection all over the house. We will have even worse cell service at the cabin this summer. WiFi would be very helpful. Data might not go to the cloud but it could go machine to cell by WiFi and the to cloud when we get to a good cell connection. Duh it’s 2021 right? Next of the many reasons for the 1 star rating is that if you bump the power button and shut it off almost immediately it still counts that as your score for the night for a VERY long time. The accurate data did not appear until after 10:30 am the next morning. Is the app on doctors hours? Why would it even think to give a score of zero for a two second use of the machine when the power is accidentally turned on? Lock that crap out. My husband is just getting started on this and a zero score for the second night just made him cranky and he was going to give up. Think about how your data impacts people that really need encouragement at the beginning of use. There is much more to say but I can see with a 2.7 rating you probably have heard a lot of it already and will just continue to ignore comments anyway
  • Jul 11, 2021

    By Nancy Pàcyna
    Never had a problem with the app for 3 years. All of a sudden since the update I can't even log in it tells me to update the latest version and it even won't let me do that. I suggest you guys go back to the original version because this one is useless. I agree with all the previous feedback the same thing is happening to me.
  • No data shows up or syncs Mar 7, 2020

    By Sad Angela
    Without exaggeration or hyperbole, it is beyond me how Resmed could deploy an app as poor and sub par as this one. It doesn’t work at all. It shows me no data of prior nights, it doesn’t synch; it doesn’t alert me of anything, although I accepted notifications; it’s reporting functions are shallow at best; trying to reach support is practically impossible, and I could go on & on. The Airsense 10 machine For Her is also a very poorly functioning machine. It is loud. You can hear yourself breathe and it’s hard to fall asleep with it’s loudness. To boot, it’s inaccurate. Even when I have a bad night and can’t sleep the machine shows the happy face. For 12 years I have used a ResMed machine and although I had hundreds of nights where I couldn’t sleep because the pressure the doctor had set up was insufficient, the machine always showed the happy face. I never got a sad face, and I mean NEVER. I thought the new AirSense machines had updated functionality & technology, but it’s just as faulty as its predecessor. I wrote support an email and they did not respond. I am going back to my doctor & insurance to see about changing brands (maybe Respironics?). I’m ready to try anything but ResMed at this point. Missing, faulty, incorrect sleep data is the LAST thing any one with sleep apnea needs to contend with. There’s no excuse for this type of faulty equipment and bad apps like ResMed’s. They’ve been making these for decades.
  • Jul 15, 2021

    By Shaine Berube
    For a while it seemed to work fine, then suddenly it throws a constant "cannot connect to server" error regardless of reinstalling the app or using wifi or 4G, and contacting the developer to try to resolve this led nowhere since they cannot seem to fathom that there is a clear issue with the app.
  • No cell reception, no Bluetooth option Jul 18, 2021

    By snedjb
    This device cellular connection is terrible. I have full bars on Verizon and T-Mobile and AT&T from my home and yet this thing has no signal, or one bar, no matter where it is moved. No data is uploaded. I can see this is going to be a point of debate with the insurance company, as no one told me about the stupid 90 compliance rule for reimbursement and I didn’t set up the app until after using it for a week—-and this device also doesn’t start tracking until after you set up the app— it keeps NOTHING until you set up the app, despite apparently sending cell signals to the cloud without you knowing it. So now I’ve lost now 8 days of data, because even after setting up the app, it won’t connect to the cloud. Not to mention that I was sent this thing without any option to select from vendors. It seems like a decent device, but there is no way to correct the fact that ResMeds integrated automatic, and active-without-telling-you cellular connection doesn’t work and the user has no control over it either. Perhaps a Philips device would be better? I’ll never know, I suppose.
  • Jul 15, 2021

    By Isreal Earls
    Won't log in just spins in and endless circle after putting in my password 😡. I was hoping this would be a useful tool to work with my doctor as I start using the machine however the app is rather large and after setting up the password I still can't get into the app to register my machine. Clearly the app needs some serious work. Only one star until I see improvement.
  • Jul 16, 2021

    By Neil Buswell
    The myAir App has been great since I started using my CPAP in 2018. I had no problems until the latest update. Because I am a Commerical Driver, I'm required to record at least 4 hours of sleep a night. This last year my sleep data has always been above 4 hours a night. Since the lastest update my sleep data has changed to show that now l have three days this last month under 4 hours of sleep. In fact one of those days now shows only 21 minutes of sleep! Which is not accurate and unacceptable!

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