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My Spectrum

My Spectrum

Charter/Spectrum

Easily manage most of your services with the My Spectrum app

4.7 Ratings 1M+ Reviews 5M+ Downloads

About My Spectrum

Easily manage most of your services with the My Spectrum app
see more about My Spectrum

Ratings & Reviews

4.7
1.1M+ Ratings
  1. 5
    81+%
  2. 4
    12+%
  3. 3
    4+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Last service on wireless network Jul 21, 2020

    By Summer2020$
    It took for four technicians two new equipment for one tech to get it right the last technician did everything right it check everything not like the other team members only one checked the wires in my closet only one check inside connection I can only say training for the other technician maybe beneficial to your customer because whoever the last technician that came to my home fixed my problem and and he may have save my son job because his boss wasn’t happy that his connection was continuously dropping. So a big thank you to that technician. One last thing we was also given wrong information About needing faster down load speed to stay connected I am disappointed that this company would be telling their customer this for the customer to have a higher bill after one year when I was grandfather under he old billing system so I am not totally satisfied because I was lied too and trust is major factor when I am spending my hard earn money during the Convid19 Time
    more
  • Jan 12, 2021

    By Michael Miller
    This app not only gives you control over your account, but your set top boxes, your cable modem, and your Wi-Fi router. Quick and easy resets to all your devices via a phone or tablet is really be a game changer! Self service in the palm of your hands. And if you can't get problems solved on your own, it gives you the option of having Spectrum customer service call you when they're available to help. They can answer questions, and take care of any resets to the system on their end. AAAAAA+++++
    more
  • Happy New Spectrum TV Customer Oct 8, 2019

    By Patriot 11
    We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!
    more
  • Jan 11, 2021

    By Michael
    Say what you want about Spectrum, this app is a must. The interface is simple and easy to maneuver. They have some nice features such as having a button after you pay a bill to save a screenshot of the payment confirmation. I have not had any issues, but I also don't play around with it much. I would give it 5 stars, but I don't know about the other app features. For simply paying bills, 5 stars.
    more
  • Jan 9, 2021

    By Michael Driver
    Decent app. Rough around the edges, needs some refinement, but is ok. Main issues are that it's terribly slow to open, change pages, and other issue is that the modem section keeps telling me the modem is "disconnected" for both phone and internet sides, and resetting takes >>>FOREVER>>>!!! After initially setting up the Spectrum provided modem, I used my own for 13 years, it was unstable, kept going offline, and I had to manually reset everything multiple times daily, but good and stable now.
    more
  • So far, I don’t like it! Apr 4, 2019

    By Taistic
    About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
    more
  • Worst internet service! Oct 11, 2020

    By ElyceAndYouAre
    My internet service is down about 3-4 times a month. Consistently getting slower internet speeds than what I pay for. Calling in is frustrating. While most representatives are polite, the average wait times are between 25-45 minutes EVERY TIME I CALL. There are rarely service outages in my area, why are wait times so long?? After walking me through reset steps, they say they will send out technician, which usually is 5-7 days. I’ve had a technician out almost every month. They tinker with the internet for about an hour, blame faulty equipment, then I have to wait for new equipment to be sent to me. I’ve had my equipment replaced 4 times in the past 7 months. I spend so much time time waiting for repairs or replacements and I’m paying for a full month of service. It’s very frustrating. I’ve tried switching to other companies, but it’s hard to find coverage in my area. Have yet to find a reputable company to switch to. I feel like spectrum knows there aren’t many options in this area, and it makes them lazy. They don’t have to provide good service if they monopolize the area. Wish they would improve. I highly encourage you to try and find another internet provider first, even if it’s a smaller company, ANYTHING would be better than this.
    more
  • Jan 7, 2021

    By Timmi Corner
    This app sucks. It tells you a minimum payment, but as soon as you make that payment it comes up with some random small additional amount like $0.60, or $1.40 that still needs to be paid to prevent service interruption. Once you pay the additional small amount, it comes up with another one. Juggling finances during this COVID nightmare is difficult enough without this nonsense!
    more
  • Jan 13, 2021

    By kiki hoopai
    I haven't been able to log in all day. I have been having issues with your internet services since September and your company keeps trying to figure out how to keep me as a customer with non working services. I'm so sick of Spectrum and their monopoly. Your internet for me has been working as well as this update. It doesn't.
    more
  • Negative 5 Star Rating 👎 Aug 3, 2019

    By Furious Spectrum Customer
    WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎
    more

No reviews available

  • Last service on wireless network Jul 21, 2020

    By Summer2020$
    It took for four technicians two new equipment for one tech to get it right the last technician did everything right it check everything not like the other team members only one checked the wires in my closet only one check inside connection I can only say training for the other technician maybe beneficial to your customer because whoever the last technician that came to my home fixed my problem and and he may have save my son job because his boss wasn’t happy that his connection was continuously dropping. So a big thank you to that technician. One last thing we was also given wrong information About needing faster down load speed to stay connected I am disappointed that this company would be telling their customer this for the customer to have a higher bill after one year when I was grandfather under he old billing system so I am not totally satisfied because I was lied too and trust is major factor when I am spending my hard earn money during the Convid19 Time
    more
  • Jan 12, 2021

    By Michael Miller
    This app not only gives you control over your account, but your set top boxes, your cable modem, and your Wi-Fi router. Quick and easy resets to all your devices via a phone or tablet is really be a game changer! Self service in the palm of your hands. And if you can't get problems solved on your own, it gives you the option of having Spectrum customer service call you when they're available to help. They can answer questions, and take care of any resets to the system on their end. AAAAAA+++++
    more
  • Happy New Spectrum TV Customer Oct 8, 2019

    By Patriot 11
    We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!
    more
  • Jan 10, 2021

    By James Harris
    It's good for being able to look up and thing on your account, billing,dates,your plan, it's a bit confusing at times when you have both wifi and mobile. You have to switch between the two.
  • Jan 11, 2021

    By Emrys Ravenclaw
    So easy to keep track, disconnecting devises from it the one thing I enjoy the most and the "there a report outage in your area" is the best thing, because it let us know what is going on
  • Jan 11, 2021

    By Michael
    Say what you want about Spectrum, this app is a must. The interface is simple and easy to maneuver. They have some nice features such as having a button after you pay a bill to save a screenshot of the payment confirmation. I have not had any issues, but I also don't play around with it much. I would give it 5 stars, but I don't know about the other app features. For simply paying bills, 5 stars.
    more
  • Jan 9, 2021

    By Michael Driver
    Decent app. Rough around the edges, needs some refinement, but is ok. Main issues are that it's terribly slow to open, change pages, and other issue is that the modem section keeps telling me the modem is "disconnected" for both phone and internet sides, and resetting takes >>>FOREVER>>>!!! After initially setting up the Spectrum provided modem, I used my own for 13 years, it was unstable, kept going offline, and I had to manually reset everything multiple times daily, but good and stable now.
    more
  • Jan 10, 2021

    By Erin Porter
    Change one thing... it's difficult to view my bill through the app, when they are asking for the last 4 digits of my mac address. I logged in through Chrome, and was able to view my statement without that info. Fix this through the app, and I'll be content🤷🏽‍♀️😌
    more
  • Jan 13, 2021

    By Vada Deshazer
    The app is very useful it does allow me to know when there's an outage in my area but the downside of it is a sometimes it's hard to get into you got to constantly keep logging in to get access to your account the overall it's all right app
    more
  • Horrible compared to TWC (updated review) May 9, 2019

    By msccjohnson
    5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!
    more
  • Jan 13, 2021

    By Patricia Bilyeu
    Been very frustrating for me the last 7 weeks I was in the hospital and then I got out my phone was just not the same the apps I can't can't get the apps back I can't access my voicemail for nothing I know I did I was on the phone for last night for a long time with 10 different people have taken me to different directions different different location in the phone bill and stuff and I blah blah blah
    more
  • So far, I don’t like it! Apr 4, 2019

    By Taistic
    About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
    more
  • Jan 7, 2021

    By Timmi Corner
    This app sucks. It tells you a minimum payment, but as soon as you make that payment it comes up with some random small additional amount like $0.60, or $1.40 that still needs to be paid to prevent service interruption. Once you pay the additional small amount, it comes up with another one. Juggling finances during this COVID nightmare is difficult enough without this nonsense!
    more
  • Lack of Device Management Sep 15, 2020

    By JennieCake
    There’s a photo of device management, but there is none on this app. I really need it, so I can limit my kids’ WiFi access and schedule when they’re allowed access. I tell them to be done by 9p for bed, yet one of them continues to go past that and changing the WiFi password doesn’t work because my kid uses an Ethernet cable and somehow doesn’t need the right password. I will resort to unplugging the cable tonight, but he’s likely to just plug it back in. I’ve had problems where I can’t edit the WiFi password on the app, so I’m unable to change it back. And another kid doesn’t do her chores like I’ve said to. I’d really like to manage their devices without directly confronting them every time and confiscating their devices or computer. It’s tiring having to repeat my stance and reasons every time. Back before having the computer with an ethernet cable, the kids wouldn’t put up much of a fight when I used to be able to manage their devices on the IP address, but that IP address is gone now.
    more
  • Limited control...when it works Aug 19, 2020

    By ericpaulcarreiro
    While the ability to schedule and pause devices from your mobile device is nice in principle, it doesn’t work nearly as well or with nearly as much flexibility as accessing your router using the old-fashioned Internet interface method. Then, occasionally you will not be able to see any of the devices on your home network in the app for hours at a time - and you will not be able to pause, unpause or schedule any of them, period. A real dilemma if you need to use them for, say, work or something! If they are paused, the only way you will be able to use them is to do a remote factory reset of your router, erasing all of your scheduling, network information and password. And then manually re-enter that stuff again and hope that the list re-populates. Or you can sit on hold waiting for help. Forever. But that’s another unrelated part of the Spectrum story. As for this app, beware. Badly designed controls, spotty usability.
    more
  • Worst internet service! Oct 11, 2020

    By ElyceAndYouAre
    My internet service is down about 3-4 times a month. Consistently getting slower internet speeds than what I pay for. Calling in is frustrating. While most representatives are polite, the average wait times are between 25-45 minutes EVERY TIME I CALL. There are rarely service outages in my area, why are wait times so long?? After walking me through reset steps, they say they will send out technician, which usually is 5-7 days. I’ve had a technician out almost every month. They tinker with the internet for about an hour, blame faulty equipment, then I have to wait for new equipment to be sent to me. I’ve had my equipment replaced 4 times in the past 7 months. I spend so much time time waiting for repairs or replacements and I’m paying for a full month of service. It’s very frustrating. I’ve tried switching to other companies, but it’s hard to find coverage in my area. Have yet to find a reputable company to switch to. I feel like spectrum knows there aren’t many options in this area, and it makes them lazy. They don’t have to provide good service if they monopolize the area. Wish they would improve. I highly encourage you to try and find another internet provider first, even if it’s a smaller company, ANYTHING would be better than this.
    more
  • Jan 13, 2021

    By kiki hoopai
    I haven't been able to log in all day. I have been having issues with your internet services since September and your company keeps trying to figure out how to keep me as a customer with non working services. I'm so sick of Spectrum and their monopoly. Your internet for me has been working as well as this update. It doesn't.
    more
  • Negative 5 Star Rating 👎 Aug 3, 2019

    By Furious Spectrum Customer
    WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎
    more
  • Jan 9, 2021

    By Hannah Kelly
    Terrible late service! Also tired of the random 25$ "charter communic return fee" that nobody ever clarifies to me why is charged on my account nor are they in a rush to get money back to their customers that's owed, but they sure are in a rush to take your money and turn your service off for no reason. Autopay isnt on,they tell me they dont automatically take out of people's accounts but in fact did and neither spectrum or my bank has record of where the 25$ charge went....
    more
  • Lied to multiple times , app doesn’t work Oct 2, 2017

    By Gr0uchY
    I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
    more

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