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My Spectrum

My Spectrum

Charter/Spectrum

Easily manage most of your services with the My Spectrum app

4.7 Ratings 931K+ Reviews 5M+ Downloads

About My Spectrum

Easily manage most of your services with the My Spectrum app
see more about My Spectrum

Ratings & Reviews

4.7
930.5K+ Ratings
  1. 5
    80%
  2. 4
    12%
  3. 3
    4%
  4. 2
    1%
  5. 1
    2%
  • Last service on wireless network Jul 21, 2020

    By Summer2020$
    It took for four technicians two new equipment for one tech to get it right the last technician did everything right it check everything not like the other team members only one checked the wires in my closet only one check inside connection I can only say training for the other technician maybe beneficial to your customer because whoever the last technician that came to my home fixed my problem and and he may have save my son job because his boss wasn’t happy that his connection was continuously dropping. So a big thank you to that technician. One last thing we was also given wrong information About needing faster down load speed to stay connected I am disappointed that this company would be telling their customer this for the customer to have a higher bill after one year when I was grandfather under he old billing system so I am not totally satisfied because I was lied too and trust is major factor when I am spending my hard earn money during the Convid19 Time
    more
  • Sep 24, 2020

    By Lisa J
    First, with no reason, no warning, no heads up, they just raised the price of my bill $3/mo....then another shady tactic in Sept 2020: they changed my billing date from the 18th to the 15th starting with October bill. So that's just 3 days difference but it means every customer double pays those 3 days. Add it up, I'm sure they'll make millions and most sheeple will be none the wiser. In short: They. Do. Not. Care. About. Customers. Period.
    more
  • Happy New Spectrum TV Customer Oct 8, 2019

    By Patriot 11
    We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!
    more
  • Sep 26, 2020

    By dean zabala
    I like it. I can pay my bill with just a couple of clicks , and i dont have to listen to those crappy automated press one for english...I'm in AMERICA it should be English only..On the down side the Internet and WIFI SUCK...NOT GETTING WHAT I'm paying for...
    more
  • Sep 24, 2020

    By Paul Poore
    Needs to have much more access and control over the equipment that you are accessing for the service you have with the Spectrum. Would like to have more control over my wifi router like turning on guest mode, chosing which 2.5 or 5 band to use. Add more accessibility features and I'll give it a 5 star
    more
  • So far, I don’t like it! Apr 4, 2019

    By Taistic
    About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
    more
  • Sep 26, 2020

    By Rae Ann Spagnuolo
    Cable box freezes up multiple times a week and needs to be reset. Used to be able to use the app to reset it bit that doesn't work anymore. Says it's resetting but actually does nothing. Now the only thing that works is unplugging. Worst cable e penitence I've ever had.
    more
  • Negative 5 Star Rating 👎 Aug 3, 2019

    By Furious Spectrum Customer
    WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎
    more
  • Sep 26, 2020

    By Duane Oestreich
    The ringtone volume goes to 0 at least twice daily. Miss calls!!!! I suppose I have to contact Samsung, right? You usually don't have an answer for anything. Neither does your snooty crew at the Appleton store. I'm disabled and not allowed to drive. I've had the S8 for a long time. How do I get a replacement? By the way, I sent the phone in for a look see and some genius put in someone else's SIM card. That was fun!!!
    more
  • Lied to multiple times , app doesn’t work Oct 2, 2017

    By Gr0uchY
    I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
    more

No reviews available

  • Last service on wireless network Jul 21, 2020

    By Summer2020$
    It took for four technicians two new equipment for one tech to get it right the last technician did everything right it check everything not like the other team members only one checked the wires in my closet only one check inside connection I can only say training for the other technician maybe beneficial to your customer because whoever the last technician that came to my home fixed my problem and and he may have save my son job because his boss wasn’t happy that his connection was continuously dropping. So a big thank you to that technician. One last thing we was also given wrong information About needing faster down load speed to stay connected I am disappointed that this company would be telling their customer this for the customer to have a higher bill after one year when I was grandfather under he old billing system so I am not totally satisfied because I was lied too and trust is major factor when I am spending my hard earn money during the Convid19 Time
    more
  • Happy New Spectrum TV Customer Oct 8, 2019

    By Patriot 11
    We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!
    more
  • Sep 25, 2020

    By Fezztheteddy
    Amazing this app allows me to do so many things with out acually going to the store I can make my payment on the phone with out leavening my own house ......if I have internet issues I can have them call me back and have my internet connection fixed ......thank you spectrum
    more
  • Sep 26, 2020

    By Alisa Ellis
    This app was kind of difficult to manage at first. But after all the updates and resets I was finally able to accomplish making the changes to my account I needed to.
    more
  • Sep 26, 2020

    By Jeremy Campbell
    Only used it once my 5 star may not be accurate. Better, I paid my bill before took several days to update, this new app posted my payment instantly, awesome!
    more
  • Sep 24, 2020

    By Paul Poore
    Needs to have much more access and control over the equipment that you are accessing for the service you have with the Spectrum. Would like to have more control over my wifi router like turning on guest mode, chosing which 2.5 or 5 band to use. Add more accessibility features and I'll give it a 5 star
    more
  • Sep 24, 2020

    By aishia denton
    Enjoy watching all my favorite shows. Steaming can be done with Chromecast, Fire Stick and so much more. The only issue I have experienced is buffering comes and go and I have to close out the application and relaunch.
    more
  • Sep 25, 2020

    By Tyler Eberhardt
    I would like more control over my wifi router, I don't like being locked out of hardware i am using. Otherwise the app is decent, good UI and easy to use
    more
  • Horrible compared to TWC (updated review) May 9, 2019

    By msccjohnson
    5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!
    more
  • DO NOT USE APP TO PAY BILL! Jul 28, 2018

    By mom russo
    Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”
    more
  • Sep 24, 2020

    By Lisa J
    First, with no reason, no warning, no heads up, they just raised the price of my bill $3/mo....then another shady tactic in Sept 2020: they changed my billing date from the 18th to the 15th starting with October bill. So that's just 3 days difference but it means every customer double pays those 3 days. Add it up, I'm sure they'll make millions and most sheeple will be none the wiser. In short: They. Do. Not. Care. About. Customers. Period.
    more
  • Sep 26, 2020

    By dean zabala
    I like it. I can pay my bill with just a couple of clicks , and i dont have to listen to those crappy automated press one for english...I'm in AMERICA it should be English only..On the down side the Internet and WIFI SUCK...NOT GETTING WHAT I'm paying for...
    more
  • Sep 26, 2020

    By Rick W.
    I looked for the TV lineup online for spectrum, and on the page where I was sent there was a little ad to install My Spectrum. I hoped that meant I would get the channel lineup in the app. No go. That should be there.
    more
  • Sep 26, 2020

    By Curtis Kumfer
    I'm updating the app to try and cancel my mobile while on the phone waiting cause I've been transferred like five times now two of them seem to be bouncing me back and forth I'm pretty sure they just want me to give up
    more
  • So far, I don’t like it! Apr 4, 2019

    By Taistic
    About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
    more
  • Lack of Device Management Sep 15, 2020

    By JennieCake
    There’s a photo of device management, but there is none on this app. I really need it, so I can limit my kids’ WiFi access and schedule when they’re allowed access. I tell them to be done by 9p for bed, yet one of them continues to go past that and changing the WiFi password doesn’t work because my kid uses an Ethernet cable and somehow doesn’t need the right password. I will resort to unplugging the cable tonight, but he’s likely to just plug it back in. I’ve had problems where I can’t edit the WiFi password on the app, so I’m unable to change it back. And another kid doesn’t do her chores like I’ve said to. I’d really like to manage their devices without directly confronting them every time and confiscating their devices or computer. It’s tiring having to repeat my stance and reasons every time. Back before having the computer with an ethernet cable, the kids wouldn’t put up much of a fight when I used to be able to manage their devices on the IP address, but that IP address is gone now.
    more
  • Limited control...when it works Aug 19, 2020

    By ericpaulcarreiro
    While the ability to schedule and pause devices from your mobile device is nice in principle, it doesn’t work nearly as well or with nearly as much flexibility as accessing your router using the old-fashioned Internet interface method. Then, occasionally you will not be able to see any of the devices on your home network in the app for hours at a time - and you will not be able to pause, unpause or schedule any of them, period. A real dilemma if you need to use them for, say, work or something! If they are paused, the only way you will be able to use them is to do a remote factory reset of your router, erasing all of your scheduling, network information and password. And then manually re-enter that stuff again and hope that the list re-populates. Or you can sit on hold waiting for help. Forever. But that’s another unrelated part of the Spectrum story. As for this app, beware. Badly designed controls, spotty usability.
    more
  • Sep 26, 2020

    By Rae Ann Spagnuolo
    Cable box freezes up multiple times a week and needs to be reset. Used to be able to use the app to reset it bit that doesn't work anymore. Says it's resetting but actually does nothing. Now the only thing that works is unplugging. Worst cable e penitence I've ever had.
    more
  • Negative 5 Star Rating 👎 Aug 3, 2019

    By Furious Spectrum Customer
    WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎
    more
  • Sep 26, 2020

    By Duane Oestreich
    The ringtone volume goes to 0 at least twice daily. Miss calls!!!! I suppose I have to contact Samsung, right? You usually don't have an answer for anything. Neither does your snooty crew at the Appleton store. I'm disabled and not allowed to drive. I've had the S8 for a long time. How do I get a replacement? By the way, I sent the phone in for a look see and some genius put in someone else's SIM card. That was fun!!!
    more
  • Lied to multiple times , app doesn’t work Oct 2, 2017

    By Gr0uchY
    I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
    more
  • Spectrum does not care Sep 6, 2018

    By jax5149
    I have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed.
    more

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