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My Kyivstar

My Kyivstar

Kyivstar

"My Kyivstar" - self-service system for our subscribers

4.4 Ratings 411K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • I’m giving it a 5 out of 5. Jul 23, 2021

    By EliJustDidIt
    I like the way everything is set up. Easy to access any information. Doesn’t lag, great way to keep track of minutes and date usage and is fairly easy to operate.
  • Sep 19, 2021

    By Dima D.
    First impression: • The interface is not very intuitive; • This app is less functional, than the Web-version of "My Kyivstar".
  • Super useful and easy app Jul 2, 2019

    By Mykyta Batalov
    With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
  • Works as expected Jun 9, 2021

    By AlexandrePi
    Since I changed my plan from prepaid to postpaid I have been using a lot the app and it really works very well.
  • Oct 13, 2021

    By MLG_OVERLORD _
    Why do I have to turn off my mobile internet in order to add some megabytes over my tariff? If I'm not doing this it's just decreasing to 0 my balance no matter which amount of money I have at the moment
  • Sep 5, 2021

    By Adam Kenigsberg
    This app makes cell phone service in Ukraine very easy to use. The app has an English option, and you can use Google Pay to pay for prepaid phone plans.
  • ApplePay doesn’t work! Jan 26, 2020

    By n_o_v
    ApplePay in the application doesn’t work! Just want to charge my account and I can’t.
  • Not always accurate Jun 27, 2018

    By PaulOsta
    The data for your account is not accurate at all times. Otherwise great tool.
  • Great app! Jul 21, 2020

    By sctrusxton====
    I love this app. I use it to add time to my account and check my plan. It’s very easy to use.
  • Widget Mar 12, 2020

    By Artie_D
    The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help.
  • I’m giving it a 5 out of 5. Jul 23, 2021

    By EliJustDidIt
    I like the way everything is set up. Easy to access any information. Doesn’t lag, great way to keep track of minutes and date usage and is fairly easy to operate.
  • Sep 19, 2021

    By Dima D.
    First impression: • The interface is not very intuitive; • This app is less functional, than the Web-version of "My Kyivstar".
  • Super useful and easy app Jul 2, 2019

    By Mykyta Batalov
    With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
  • Works as expected Jun 9, 2021

    By AlexandrePi
    Since I changed my plan from prepaid to postpaid I have been using a lot the app and it really works very well.
  • Oct 13, 2021

    By MLG_OVERLORD _
    Why do I have to turn off my mobile internet in order to add some megabytes over my tariff? If I'm not doing this it's just decreasing to 0 my balance no matter which amount of money I have at the moment
  • Sep 5, 2021

    By Adam Kenigsberg
    This app makes cell phone service in Ukraine very easy to use. The app has an English option, and you can use Google Pay to pay for prepaid phone plans.
  • ApplePay doesn’t work! Jan 26, 2020

    By n_o_v
    ApplePay in the application doesn’t work! Just want to charge my account and I can’t.
  • Not always accurate Jun 27, 2018

    By PaulOsta
    The data for your account is not accurate at all times. Otherwise great tool.
  • Great app! Jul 21, 2020

    By sctrusxton====
    I love this app. I use it to add time to my account and check my plan. It’s very easy to use.
  • Widget Mar 12, 2020

    By Artie_D
    The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help.
  • Glitchy+SMS auth :( Sep 5, 2021

    By aliquis_pe
    Glitchy. Doesn't always show available services, have to call the support, browsing through their terrible and deliberately confusing voice menu, to reach a live support representative to ask them to enable/disable a service. Uses SMS authentication which is terribly inconvenient if the SIM card is in iPad. Besides it is utterly insecure. Should use a password+second factor from Google or MS authenticator instead. Taking the above into the account, the app is almost useless.
  • Aug 7, 2021

    By Алексей Дымов
    Can't top up from app. Something went wrong during 3ds confirmation. Previously I was able to successfully top up with this credit card and 3ds confirmation (card origin country - Belarus)
  • Two bugs causing tons of headache Jun 11, 2020

    By Sandelving
    There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)
  • Aug 16, 2021

    By Anatolii
    Why my review is removed every time??? I don't like the app. It has problems with updating info.
  • Jun 15, 2021

    By Леонід Кукушкін
    I'm very disappointed of the level of service that Kyivstar is providing in Ukraine. I was using home internet for more than 2 year and was using mobile number for more than 15 years. Each time I paid for services on time. In May 2021 I decided to migrate to contract subscription plan. Employee of Kyivstat Service Center started process of migration from pre-paid subscription plan to Contract subscription plan. And some technical issue occurred on Kyivstar side due to recent migration to new billing platform. Since that time (May 7th 2021) I'm not able to use neither mobile phone nor home internet because this issue is not resolved yet. All my contacts\inquiries to Call Center are not taken into work and as a result I'm still not able to use home internet. Here are list of my requests\inquiries re not working home internet and wrong tariff on mobile: 522371, 523605, 531073, 570857, 629378, 646073
  • Jun 18, 2021

    By Roman Rudnytskyy
    Doesn't support basic requests 1. Application doesn't support chat with Helpdesk 2. I can't order Internet bundle from my application, each day I have to contact help-desk from web to order 1 GB of internet, it can take up to 30 min to make the order
  • Design got worse Sep 28, 2019

    By VadMK
    Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone!
  • May 2, 2021

    By Yura Mocherniuk
    This is a slow, bloated app with mediocre UI that shouldn't exist in a first place. But, unfortunately, Kyivstar tries to hide its mobile website and force users to install this application on their smartphones. The only explanation I have is that the purpose of My Kyivstar is collection and commoditization of user data.
  • May 25, 2021

    By Meshok K
    The service is withdrawing money for nothing. Haven't ordered a monthly package and they have withdrew 4 times per 2 days for the mobile data (internet), which wasn't used. They're assigning a lot of services without your permission.
  • May 18, 2021

    By Dani
    It was working fine, but today i wanted to top-up my account and the app logged off from my account. Now it doesn't allow me to log in, it says "something went wrong during the request"

No reviews available

No reviews available

  • I’m giving it a 5 out of 5. Jul 23, 2021

    By EliJustDidIt
    I like the way everything is set up. Easy to access any information. Doesn’t lag, great way to keep track of minutes and date usage and is fairly easy to operate.
  • Super useful and easy app Jul 2, 2019

    By Mykyta Batalov
    With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
  • Works as expected Jun 9, 2021

    By AlexandrePi
    Since I changed my plan from prepaid to postpaid I have been using a lot the app and it really works very well.
  • Sep 5, 2021

    By Adam Kenigsberg
    This app makes cell phone service in Ukraine very easy to use. The app has an English option, and you can use Google Pay to pay for prepaid phone plans.
  • ApplePay doesn’t work! Jan 26, 2020

    By n_o_v
    ApplePay in the application doesn’t work! Just want to charge my account and I can’t.
  • Great app! Jul 21, 2020

    By sctrusxton====
    I love this app. I use it to add time to my account and check my plan. It’s very easy to use.
  • Widget Mar 12, 2020

    By Artie_D
    The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help.
  • Convenient Jun 5, 2020

    By steve-ko
    Finally supports Apple Pay!
  • Nice Apr 1, 2020

    By serpashk
    Apple Pay support saves time and money.
  • Great app Oct 1, 2021

    By AlexGraal
    Fantastic app, easy to use. Well done!
  • Sep 19, 2021

    By Dima D.
    First impression: • The interface is not very intuitive; • This app is less functional, than the Web-version of "My Kyivstar".
  • Not always accurate Jun 27, 2018

    By PaulOsta
    The data for your account is not accurate at all times. Otherwise great tool.
  • May 18, 2021

    By Pavlo Poliahushko
    Unable to log in with my phone number. "Something went wrong during the request" Upd: It seems everything got back to normal.
  • Jun 15, 2021

    By Aaron Jacy
    Easy to use with well organized categories of activities. Quite understandable and easy to get around it.
  • Oct 13, 2021

    By MLG_OVERLORD _
    Why do I have to turn off my mobile internet in order to add some megabytes over my tariff? If I'm not doing this it's just decreasing to 0 my balance no matter which amount of money I have at the moment
  • Glitchy+SMS auth :( Sep 5, 2021

    By aliquis_pe
    Glitchy. Doesn't always show available services, have to call the support, browsing through their terrible and deliberately confusing voice menu, to reach a live support representative to ask them to enable/disable a service. Uses SMS authentication which is terribly inconvenient if the SIM card is in iPad. Besides it is utterly insecure. Should use a password+second factor from Google or MS authenticator instead. Taking the above into the account, the app is almost useless.
  • Aug 7, 2021

    By Алексей Дымов
    Can't top up from app. Something went wrong during 3ds confirmation. Previously I was able to successfully top up with this credit card and 3ds confirmation (card origin country - Belarus)
  • Two bugs causing tons of headache Jun 11, 2020

    By Sandelving
    There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)
  • Design got worse Sep 28, 2019

    By VadMK
    Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone!
  • May 2, 2021

    By Yura Mocherniuk
    This is a slow, bloated app with mediocre UI that shouldn't exist in a first place. But, unfortunately, Kyivstar tries to hide its mobile website and force users to install this application on their smartphones. The only explanation I have is that the purpose of My Kyivstar is collection and commoditization of user data.
  • Jun 14, 2021

    By Olek
    crashes each time I'm trying to login. Upd: fixed now. 26APR2021: something went wrong continuously. 15JUN2021: oops, you did it... again. Something went wrong 😕. No payment and other info.
  • Widget doesn’t work Feb 2, 2020

    By Userfriendlyshifter
    All widgets ask for log in and even with open app they don’t work
  • Update Sep 17, 2019

    By Tada Frame
    After update 8th September app doesn open correctly. Always crash.
  • Aug 16, 2021

    By Anatolii
    Why my review is removed every time??? I don't like the app. It has problems with updating info.
  • Jun 15, 2021

    By Леонід Кукушкін
    I'm very disappointed of the level of service that Kyivstar is providing in Ukraine. I was using home internet for more than 2 year and was using mobile number for more than 15 years. Each time I paid for services on time. In May 2021 I decided to migrate to contract subscription plan. Employee of Kyivstat Service Center started process of migration from pre-paid subscription plan to Contract subscription plan. And some technical issue occurred on Kyivstar side due to recent migration to new billing platform. Since that time (May 7th 2021) I'm not able to use neither mobile phone nor home internet because this issue is not resolved yet. All my contacts\inquiries to Call Center are not taken into work and as a result I'm still not able to use home internet. Here are list of my requests\inquiries re not working home internet and wrong tariff on mobile: 522371, 523605, 531073, 570857, 629378, 646073
  • Jun 18, 2021

    By Roman Rudnytskyy
    Doesn't support basic requests 1. Application doesn't support chat with Helpdesk 2. I can't order Internet bundle from my application, each day I have to contact help-desk from web to order 1 GB of internet, it can take up to 30 min to make the order
  • May 25, 2021

    By Meshok K
    The service is withdrawing money for nothing. Haven't ordered a monthly package and they have withdrew 4 times per 2 days for the mobile data (internet), which wasn't used. They're assigning a lot of services without your permission.
  • May 18, 2021

    By Dani
    It was working fine, but today i wanted to top-up my account and the app logged off from my account. Now it doesn't allow me to log in, it says "something went wrong during the request"
  • Esim doesn’t work for 1 month(!) Oct 10, 2021

    By Igor.I
    Can’t transfer my esim from an old phone to a new one, customer support tells that they have technical issues and I should wait for one month. Ridiculous!
  • Jul 19, 2021

    By Andrew Belsky
    Kyivstar is bad: 1. Automatic transfer to a tariff that is unfavorable for me. 2. The same tariff plan has different conditions and costs for different users. No need to make excuses and tell you what you know best, what my tariff should be - i have an alternative (Lifecell), which periodically gives various bonuses, and for the lower cost of the tariff (in comparison with Kyivstar), I get much more opportunities. I cannot further recommend Kyivstar.
  • Kyivstar charged extra money, the app does not work Jan 24, 2019

    By p.cord
    Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app.
  • Jul 16, 2021

    By Olga Radyeva
    Happy Day is unavailable. It says "in progress"" all the time!
  • May 1, 2021

    By Zinovii Dmytriv
    Doesn't work for more then a month. Crappiest app on my phone. It used to be super slow but now it is just garbage.

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