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"My Kyivstar" - self-service system for our subscribers
see more about My Kyivstar
About My Kyivstar
Do you still think that changing the plan is hard, and you have to contact an operator to deactivate a service? Start using My Kyivstar app and get free megabytes, minutes or other bonuses for the first installation.
With the app, you can:
- find out about promotions and special offers;
- keep track of how many megabytes, minutes and SMS you have used;
- top up accounts without commission for yourself or your loved ones;
- change your plan yourself;
- activate useful services and deactivate the ones you don't need;
- analyze your expenses by categories or periods.
At that's not all! My Kyivstar is getting better with every update.
Is something not working? Found a bug? We are waiting for your ideas and comments at apps@kyivstar.net.
With the app, you can:
- find out about promotions and special offers;
- keep track of how many megabytes, minutes and SMS you have used;
- top up accounts without commission for yourself or your loved ones;
- change your plan yourself;
- activate useful services and deactivate the ones you don't need;
- analyze your expenses by categories or periods.
At that's not all! My Kyivstar is getting better with every update.
Is something not working? Found a bug? We are waiting for your ideas and comments at apps@kyivstar.net.
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ApplePay doesn’t work!
Jan 26, 2020 ApplePay in the application doesn’t work! Just want to charge my account and I can’t.more -
Not always accurate
Jun 27, 2018 The data for your account is not accurate at all times. Otherwise great tool.more -
Great app!
Jul 21, 2020 I love this app. I use it to add time to my account and check my plan. It’s very easy to use.more -
Jun 3, 2020 Feels decent and comfortable. Though I was kinda expecting developers to implement a dark theme by nowadays - feels very wrong to have a few all-light apps in all-dark phone decor, and, unfortunately, this is one of them...more
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Two bugs causing tons of headache
Jun 11, 2020 There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)more -
Apr 9, 2020 Widgets are terrible, their size and data alignment inside. App unintuitive and has lack of functionality, e. g. there is no ability to change phone account name, to do that I forced to go to website. Very often I can get into app due to server side problems, app just said, ups, something went wrong. Also I faced 3 times with breaking changes after update. App just stopped to work or can't load data from server. Only full reset of app data helped me.more -
Aug 1, 2020 I hope you make improvements in this app At least keep the recharge part tarrif free After end of recharge one has difficulty for recharge if he/she does not has any other source of Internet Please fix this issuemore
No reviews available
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ApplePay doesn’t work!
Jan 26, 2020 ApplePay in the application doesn’t work! Just want to charge my account and I can’t.more -
Great app!
Jul 21, 2020 I love this app. I use it to add time to my account and check my plan. It’s very easy to use.more -
Apr 30, 2020 This app is amazing, i can see the usage on all my phones and pay my bill in minutes anywhere in the world. Absolutely love this app.more
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Not always accurate
Jun 27, 2018 The data for your account is not accurate at all times. Otherwise great tool.more -
Jun 3, 2020 Feels decent and comfortable. Though I was kinda expecting developers to implement a dark theme by nowadays - feels very wrong to have a few all-light apps in all-dark phone decor, and, unfortunately, this is one of them...more -
Widget
Mar 12, 2020 The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help.more -
Better then nothing
Aug 5, 2015 Good functionality and it works. One bug: after app launched it doesn't see internet connection, so need manually hit sync button.more
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May 5, 2020 It keeps openinng in the background despite I try to disable that in the settings. Very annoying.more -
Jul 27, 2020 Keep getting messages telling me to update the app, but when I follow the link it shows I already have the latest version... Your "double" offer is not interesting. I already don't use my current allocation, so why would I bother to change plans?more
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Two bugs causing tons of headache
Jun 11, 2020 There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)more -
Apr 9, 2020 Widgets are terrible, their size and data alignment inside. App unintuitive and has lack of functionality, e. g. there is no ability to change phone account name, to do that I forced to go to website. Very often I can get into app due to server side problems, app just said, ups, something went wrong. Also I faced 3 times with breaking changes after update. App just stopped to work or can't load data from server. Only full reset of app data helped me.more -
Design got worse
Sep 28, 2019 Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone!more -
Aug 29, 2020 a lot of unuseless advertisements and little functionality. This app spend my time, when I need see or change some functions. Advertisements such as: "roaming", "Get twice as many minutes...", and other "entertainments"... But I can't find information about other tariff plans or change it.more
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Aug 1, 2020 I hope you make improvements in this app At least keep the recharge part tarrif free After end of recharge one has difficulty for recharge if he/she does not has any other source of Internet Please fix this issuemore -
May 21, 2020 I can't log in. It says Something went wrong during the request. And my Home Internet stopped working. Very bad...more -
Kyivstar charged extra money, the app does not work
Jan 24, 2019 Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app.more
What’s Groovy
With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
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What’s Subpar
The app is down. Impossible option for #1 mobile services provider in the country.
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less
Filter Reviews
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ApplePay doesn’t work!
ApplePay in the application doesn’t work! Just want to charge my account and I can’t. -
Quite ok. At least faster than classic USSD menu. :)
-
Not always accurate
The data for your account is not accurate at all times. Otherwise great tool. -
Great app!
I love this app. I use it to add time to my account and check my plan. It’s very easy to use. -
Feels decent and comfortable. Though I was kinda expecting developers to implement a dark theme by nowadays - feels very wrong to have a few all-light apps in all-dark phone decor, and, unfortunately, this is one of them...
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Convenient
Finally supports Apple Pay! -
This app is amazing, i can see the usage on all my phones and pay my bill in minutes anywhere in the world. Absolutely love this app.
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Nice
Apple Pay support saves time and money. -
The new update is great
Loved the new fresh design -
Widget
The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help.
No reviews available
-
ApplePay doesn’t work!
ApplePay in the application doesn’t work! Just want to charge my account and I can’t. -
Quite ok. At least faster than classic USSD menu. :)
-
Great app!
I love this app. I use it to add time to my account and check my plan. It’s very easy to use. -
Convenient
Finally supports Apple Pay! -
This app is amazing, i can see the usage on all my phones and pay my bill in minutes anywhere in the world. Absolutely love this app.
-
Nice
Apple Pay support saves time and money. -
The new update is great
Loved the new fresh design -
Crashes
Immediately crashes on start -
Good app. Helped me very much. 5 stars)))
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Good interface And great customer service
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Not always accurate
The data for your account is not accurate at all times. Otherwise great tool. -
Feels decent and comfortable. Though I was kinda expecting developers to implement a dark theme by nowadays - feels very wrong to have a few all-light apps in all-dark phone decor, and, unfortunately, this is one of them...
-
Widget
The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help. -
Better then nothing
Good functionality and it works. One bug: after app launched it doesn't see internet connection, so need manually hit sync button.
-
It keeps openinng in the background despite I try to disable that in the settings. Very annoying.
-
Keep getting messages telling me to update the app, but when I follow the link it shows I already have the latest version... Your "double" offer is not interesting. I already don't use my current allocation, so why would I bother to change plans?
Filter Reviews
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Working bad, problems with log in
-
Two bugs causing tons of headache
There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards) -
Application not working, crashing every 5 seconds
-
Widgets are terrible, their size and data alignment inside. App unintuitive and has lack of functionality, e. g. there is no ability to change phone account name, to do that I forced to go to website. Very often I can get into app due to server side problems, app just said, ups, something went wrong. Also I faced 3 times with breaking changes after update. App just stopped to work or can't load data from server. Only full reset of app data helped me.
-
I hope you make improvements in this app At least keep the recharge part tarrif free After end of recharge one has difficulty for recharge if he/she does not has any other source of Internet Please fix this issue
-
Design got worse
Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone! -
Can't save an account. Every time I should login from scratch.
-
I can't log in. It says Something went wrong during the request. And my Home Internet stopped working. Very bad...
-
Kyivstar charged extra money, the app does not work
Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app. -
a lot of unuseless advertisements and little functionality. This app spend my time, when I need see or change some functions. Advertisements such as: "roaming", "Get twice as many minutes...", and other "entertainments"... But I can't find information about other tariff plans or change it.
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Сервис отсутствует!
Ужасно тупое и глючное приложение. Разрабы вы что там вообще делаете? Аторизовался, проверяю инфу - выкидывает повторную авторизацию.. опять авторизовался... отказываюсь от отпечатка - опять авторизация.. и так по кругу! Найтупейшая програма! Как и связь!
-
Two bugs causing tons of headache
There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards) -
Widgets are terrible, their size and data alignment inside. App unintuitive and has lack of functionality, e. g. there is no ability to change phone account name, to do that I forced to go to website. Very often I can get into app due to server side problems, app just said, ups, something went wrong. Also I faced 3 times with breaking changes after update. App just stopped to work or can't load data from server. Only full reset of app data helped me.
-
Design got worse
Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone! -
Can't save an account. Every time I should login from scratch.
-
a lot of unuseless advertisements and little functionality. This app spend my time, when I need see or change some functions. Advertisements such as: "roaming", "Get twice as many minutes...", and other "entertainments"... But I can't find information about other tariff plans or change it.
-
Widget doesn’t work
All widgets ask for log in and even with open app they don’t work -
Update
After update 8th September app doesn open correctly. Always crash.
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Working bad, problems with log in
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Application not working, crashing every 5 seconds
-
I hope you make improvements in this app At least keep the recharge part tarrif free After end of recharge one has difficulty for recharge if he/she does not has any other source of Internet Please fix this issue
-
I can't log in. It says Something went wrong during the request. And my Home Internet stopped working. Very bad...
-
Kyivstar charged extra money, the app does not work
Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app. -
SMS authentication
Still uses SMS codes for authentication. Besides being inherently insecure, it is pretty useless on my iPad. Kyivstar should not bother making an iPad version of this app at all - iPads cannot receive SMS (thanks to Apple's marketing team). -
Something went wrong during the request
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Apparently the app doesn't work for corporate numbers, though no info warning you about it. "Online help" though the app redirects you to a pretty terrible bot aimed not at helping but at selling. Human customer support is... Well... Typical customer support. I.e. spend as little time as possible and close the ticket fast. Not great not terrible.
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Updating outside of App Store
This app is trying to update itself while there is no new versions in the App Store. How is it possible? Apple should ban this! -
A home internet account, registered in my phone number is not shown in the app and wouldn't add whatever I do. The bot doesn't have the answer, neither does the Kyivstar. Dead end.
There are no editor reviews currently available. Please check again soon.
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Release Notes
3.23.0
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