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My Kyivstar

My Kyivstar

Kyivstar

"My Kyivstar" - self-service system for our subscribers

4.2 Ratings 390K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • Super useful and easy app Jul 2, 2019

    By Mykyta Batalov
    With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
  • Good App May 23, 2021

    By Sikadwa_quophi
    This is the complex app I have ever come across in Ukraine. They have translated everything to English I don’t find any difficulty when reading something on the platform
  • Works as expected Jun 9, 2021

    By AlexandrePi
    Since I changed my plan from prepaid to postpaid I have been using a lot the app and it really works very well.
  • ApplePay doesn’t work! Jan 26, 2020

    By n_o_v
    ApplePay in the application doesn’t work! Just want to charge my account and I can’t.
  • May 18, 2021

    By Pavlo Poliahushko
    Unable to log in with my phone number. "Something went wrong during the request" Upd: It seems everything got back to normal.
  • Not always accurate Jun 27, 2018

    By PaulOsta
    The data for your account is not accurate at all times. Otherwise great tool.
  • Great app! Jul 21, 2020

    By sctrusxton====
    I love this app. I use it to add time to my account and check my plan. It’s very easy to use.
  • Jul 9, 2021

    By Mykhailo Luhovyi
    Thanks for bugfix , now waiting for several numbers availability.
  • Convenient Jun 5, 2020

    By steve-ko
    Finally supports Apple Pay!
  • Jun 15, 2021

    By Aaron Jacy
    Easy to use with well organized categories of activities. Quite understandable and easy to get around it.
  • Super useful and easy app Jul 2, 2019

    By Mykyta Batalov
    With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
  • Good App May 23, 2021

    By Sikadwa_quophi
    This is the complex app I have ever come across in Ukraine. They have translated everything to English I don’t find any difficulty when reading something on the platform
  • Works as expected Jun 9, 2021

    By AlexandrePi
    Since I changed my plan from prepaid to postpaid I have been using a lot the app and it really works very well.
  • ApplePay doesn’t work! Jan 26, 2020

    By n_o_v
    ApplePay in the application doesn’t work! Just want to charge my account and I can’t.
  • May 18, 2021

    By Pavlo Poliahushko
    Unable to log in with my phone number. "Something went wrong during the request" Upd: It seems everything got back to normal.
  • Not always accurate Jun 27, 2018

    By PaulOsta
    The data for your account is not accurate at all times. Otherwise great tool.
  • Great app! Jul 21, 2020

    By sctrusxton====
    I love this app. I use it to add time to my account and check my plan. It’s very easy to use.
  • Jul 9, 2021

    By Mykhailo Luhovyi
    Thanks for bugfix , now waiting for several numbers availability.
  • Convenient Jun 5, 2020

    By steve-ko
    Finally supports Apple Pay!
  • Jun 15, 2021

    By Aaron Jacy
    Easy to use with well organized categories of activities. Quite understandable and easy to get around it.
  • Jul 16, 2021

    By Olga Radyeva
    Happy Day is unavailable. It says "in progress"" all the time!
  • Jun 15, 2021

    By Леонід Кукушкін
    I'm very disappointed of the level of service that Kyivstar is providing in Ukraine. I was using home internet for more than 2 year and was using mobile number for more than 15 years. Each time I paid for services on time. In May 2021 I decided to migrate to contract subscription plan. Employee of Kyivstat Service Center started process of migration from pre-paid subscription plan to Contract subscription plan. And some technical issue occurred on Kyivstar side due to recent migration to new billing platform. Since that time (May 7th 2021) I'm not able to use neither mobile phone nor home internet because this issue is not resolved yet. All my contacts\inquiries to Call Center are not taken into work and as a result I'm still not able to use home internet. Here are list of my requests\inquiries re not working home internet and wrong tariff on mobile: 522371, 523605, 531073, 570857, 629378, 646073
  • May 2, 2021

    By Yura Mocherniuk
    This is a slow, bloated app with mediocre UI that shouldn't exist in a first place. But, unfortunately, Kyivstar tries to hide its mobile website and force users to install this application on their smartphones. The only explanation I have is that the purpose of My Kyivstar is collection and commoditization of user data.
  • May 25, 2021

    By Meshok K
    The service is withdrawing money for nothing. Haven't ordered a monthly package and they have withdrew 4 times per 2 days for the mobile data (internet), which wasn't used. They're assigning a lot of services without your permission.
  • Two bugs causing tons of headache Jun 11, 2020

    By Sandelving
    There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)
  • May 18, 2021

    By Dani
    It was working fine, but today i wanted to top-up my account and the app logged off from my account. Now it doesn't allow me to log in, it says "something went wrong during the request"
  • Jun 14, 2021

    By Olek
    crashes each time I'm trying to login. Upd: fixed now. 26APR2021: something went wrong continuously. 15JUN2021: oops, you did it... again. Something went wrong 😕. No payment and other info.
  • Design got worse Sep 28, 2019

    By VadMK
    Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone!
  • Jun 18, 2021

    By Roman Rudnytskyy
    Doesn't support basic requests 1. Application doesn't support chat with Helpdesk 2. I can't order Internet bundle from my application, each day I have to contact help-desk from web to order 1 GB of internet, it can take up to 30 min to make the order
  • Jun 12, 2021

    By Gin Mador
    bad app. no sms recovery pin. background restart. Cannot change tariff plan vse razom

No reviews available

No reviews available

  • Super useful and easy app Jul 2, 2019

    By Mykyta Batalov
    With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend!
  • Good App May 23, 2021

    By Sikadwa_quophi
    This is the complex app I have ever come across in Ukraine. They have translated everything to English I don’t find any difficulty when reading something on the platform
  • Works as expected Jun 9, 2021

    By AlexandrePi
    Since I changed my plan from prepaid to postpaid I have been using a lot the app and it really works very well.
  • ApplePay doesn’t work! Jan 26, 2020

    By n_o_v
    ApplePay in the application doesn’t work! Just want to charge my account and I can’t.
  • Great app! Jul 21, 2020

    By sctrusxton====
    I love this app. I use it to add time to my account and check my plan. It’s very easy to use.
  • Convenient Jun 5, 2020

    By steve-ko
    Finally supports Apple Pay!
  • Nice Apr 1, 2020

    By serpashk
    Apple Pay support saves time and money.
  • The new update is great Aug 22, 2019

    By Serjantik
    Loved the new fresh design
  • Jun 13, 2021

    By Joe Morrison
    All information is very detailed, its convenient and easy to use.
  • May 11, 2021

    By Ignat Dudik
    I like it. Never had a problem. And thanks for English version.
  • May 18, 2021

    By Pavlo Poliahushko
    Unable to log in with my phone number. "Something went wrong during the request" Upd: It seems everything got back to normal.
  • Not always accurate Jun 27, 2018

    By PaulOsta
    The data for your account is not accurate at all times. Otherwise great tool.
  • Jul 9, 2021

    By Mykhailo Luhovyi
    Thanks for bugfix , now waiting for several numbers availability.
  • Jun 15, 2021

    By Aaron Jacy
    Easy to use with well organized categories of activities. Quite understandable and easy to get around it.
  • Widget Mar 12, 2020

    By Artie_D
    The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help.
  • May 20, 2021

    By Ti P
    I can't add a new number to my account. I can swith only between old numbers.
  • Mar 31, 2021

    By Nazar Babynyuk
    App is stable, but empty, there quite a few useful features, as a user I am not satisfied with the followings things: 1) I am using 3 services: Mobile, cable network and KyivstarTv. And there no way to manage them fron the one place, for instance I wanted to stop using KyivstarTv and I am not able to that. 2) Support is terrible, their AI Powered bot not able to solve complex requests and there isno backup option to contact a human operator
  • May 2, 2021

    By Yura Mocherniuk
    This is a slow, bloated app with mediocre UI that shouldn't exist in a first place. But, unfortunately, Kyivstar tries to hide its mobile website and force users to install this application on their smartphones. The only explanation I have is that the purpose of My Kyivstar is collection and commoditization of user data.
  • Two bugs causing tons of headache Jun 11, 2020

    By Sandelving
    There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)
  • Jun 14, 2021

    By Olek
    crashes each time I'm trying to login. Upd: fixed now. 26APR2021: something went wrong continuously. 15JUN2021: oops, you did it... again. Something went wrong 😕. No payment and other info.
  • Design got worse Sep 28, 2019

    By VadMK
    Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone!
  • Widget doesn’t work Feb 2, 2020

    By Userfriendlyshifter
    All widgets ask for log in and even with open app they don’t work
  • Update Sep 17, 2019

    By Tada Frame
    After update 8th September app doesn open correctly. Always crash.
  • Jul 16, 2021

    By Olga Radyeva
    Happy Day is unavailable. It says "in progress"" all the time!
  • Jun 15, 2021

    By Леонід Кукушкін
    I'm very disappointed of the level of service that Kyivstar is providing in Ukraine. I was using home internet for more than 2 year and was using mobile number for more than 15 years. Each time I paid for services on time. In May 2021 I decided to migrate to contract subscription plan. Employee of Kyivstat Service Center started process of migration from pre-paid subscription plan to Contract subscription plan. And some technical issue occurred on Kyivstar side due to recent migration to new billing platform. Since that time (May 7th 2021) I'm not able to use neither mobile phone nor home internet because this issue is not resolved yet. All my contacts\inquiries to Call Center are not taken into work and as a result I'm still not able to use home internet. Here are list of my requests\inquiries re not working home internet and wrong tariff on mobile: 522371, 523605, 531073, 570857, 629378, 646073
  • May 25, 2021

    By Meshok K
    The service is withdrawing money for nothing. Haven't ordered a monthly package and they have withdrew 4 times per 2 days for the mobile data (internet), which wasn't used. They're assigning a lot of services without your permission.
  • May 18, 2021

    By Dani
    It was working fine, but today i wanted to top-up my account and the app logged off from my account. Now it doesn't allow me to log in, it says "something went wrong during the request"
  • Jun 18, 2021

    By Roman Rudnytskyy
    Doesn't support basic requests 1. Application doesn't support chat with Helpdesk 2. I can't order Internet bundle from my application, each day I have to contact help-desk from web to order 1 GB of internet, it can take up to 30 min to make the order
  • Jun 12, 2021

    By Gin Mador
    bad app. no sms recovery pin. background restart. Cannot change tariff plan vse razom
  • Kyivstar charged extra money, the app does not work Jan 24, 2019

    By p.cord
    Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app.
  • May 6, 2021

    By Salmon The Turtle
    Was forced to use this dumb app, because there is no any info on theirs website. Highly don't recommend to use both this operator and this app as well.
  • SMS authentication Mar 31, 2020

    By aliquis_pe
    Still uses SMS codes for authentication. Besides being inherently insecure, it is pretty useless on my iPad. Kyivstar should not bother making an iPad version of this app at all - iPads cannot receive SMS (thanks to Apple's marketing team).
  • Mar 16, 2021

    By Ivan Kravchyna
    Hard to see how the developer does not care about the product at all. The application full of bugs, there is an option to put several phone numbers you owned,but you can't choose between them in order to check the balance. I suggest you to give up and delete the application from store if you do not have time to do the troubleshooting. UPD: Відправив опис проблеми ще вчора. Реакції поки ніякої.

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