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"My Kyivstar" - self-service system for our subscribers
see more about My Kyivstar
About My Kyivstar
Do you still think that changing the plan is hard, and you have to contact an operator to deactivate a service? Start using My Kyivstar app and get free megabytes, minutes or other bonuses for the first installation.
With the app, you can:
- find out about promotions and special offers;
- keep track of how many megabytes, minutes and SMS you have used;
- top up accounts without commission for yourself or your loved ones;
- change your plan yourself;
- activate useful services and deactivate the ones you don't need;
- analyze your expenses by categories or periods.
At that's not all! My Kyivstar is getting better with every update.
Is something not working? Found a bug? We are waiting for your ideas and comments at apps@kyivstar.net.
With the app, you can:
- find out about promotions and special offers;
- keep track of how many megabytes, minutes and SMS you have used;
- top up accounts without commission for yourself or your loved ones;
- change your plan yourself;
- activate useful services and deactivate the ones you don't need;
- analyze your expenses by categories or periods.
At that's not all! My Kyivstar is getting better with every update.
Is something not working? Found a bug? We are waiting for your ideas and comments at apps@kyivstar.net.
Write a Review
-
Super useful and easy app
Jul 2, 2019 With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend! -
ApplePay doesn’t work!
Jan 26, 2020 ApplePay in the application doesn’t work! Just want to charge my account and I can’t. -
Not always accurate
Jun 27, 2018 The data for your account is not accurate at all times. Otherwise great tool. -
Great app!
Jul 21, 2020 I love this app. I use it to add time to my account and check my plan. It’s very easy to use. -
Nov 28, 2020 crashes each time I'm trying to login. Upd: fixed now.
-
Nov 15, 2020 Tapping on "all tarifs" results into "oh, smth went wrong" screen, please fix. As of november, a lot of crashes happing when tapping on home page elements. Issues arent addressed in weeks. -
Two bugs causing tons of headache
Jun 11, 2020 There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)more -
Jan 9, 2021 Lagging. Always runs in the background if you add a widget. I'd be better off using website instead of this -
Nov 16, 2020 During change of plan fee was charged while service wasn't provided (and app says "next plan fee ... today") -
Design got worse
Sep 28, 2019 Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone!
No reviews available
-
Super useful and easy app
Jul 2, 2019 With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend! -
ApplePay doesn’t work!
Jan 26, 2020 ApplePay in the application doesn’t work! Just want to charge my account and I can’t. -
Great app!
Jul 21, 2020 I love this app. I use it to add time to my account and check my plan. It’s very easy to use. -
Convenient
Jun 5, 2020 Finally supports Apple Pay! -
Nice
Apr 1, 2020 Apple Pay support saves time and money.
-
Not always accurate
Jun 27, 2018 The data for your account is not accurate at all times. Otherwise great tool. -
Nov 28, 2020 crashes each time I'm trying to login. Upd: fixed now. -
Nov 22, 2020 Finally the app does what it must without glitching. And they really invested in ui/ux now. Wow 21st century reached Kyivstar! -
Widget
Mar 12, 2020 The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help. -
Dec 6, 2020 Не сохраняет данные карты: Try again later :(
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Dec 10, 2020 Good app. Pls send messages in English too
-
Two bugs causing tons of headache
Jun 11, 2020 There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards)more -
Jan 9, 2021 Lagging. Always runs in the background if you add a widget. I'd be better off using website instead of this -
Design got worse
Sep 28, 2019 Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone! -
Dec 23, 2020 Despite of loud announcements eSim management is abscent at all -
Widget doesn’t work
Feb 2, 2020 All widgets ask for log in and even with open app they don’t work
-
Nov 15, 2020 Tapping on "all tarifs" results into "oh, smth went wrong" screen, please fix. As of november, a lot of crashes happing when tapping on home page elements. Issues arent addressed in weeks. -
Nov 16, 2020 During change of plan fee was charged while service wasn't provided (and app says "next plan fee ... today") -
Oct 27, 2020 From this comment the kyivstar is not giving the speed they said...I am only having a speed of 100- 80 kbps... Without any reason... And even with they only gives 3gb data with 4G speed after 3gb it reduces to 100kbps and from last 3 days it's the only speed I am getting...from next month I am going with another service but not kyivstar...they offers unlimited 4g but not conveying the data...more -
Kyivstar charged extra money, the app does not work
Jan 24, 2019 Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app. -
SMS authentication
Mar 31, 2020 Still uses SMS codes for authentication. Besides being inherently insecure, it is pretty useless on my iPad. Kyivstar should not bother making an iPad version of this app at all - iPads cannot receive SMS (thanks to Apple's marketing team).more
What’s Groovy
Cannot add my home internet number into the app. Says "it is impossible to add FTTB account". UPDATE: the issue has been successfully resolved via online chat with the support team.
more
less
What’s Subpar
500mb bundle purchase does not work, getting an error and being chanrged extra for.every 100mb usage over unlimited package. lol also zero human support available, you will get silly chat bots who are not solving real problems.
more
less
Filter Reviews
-
Super useful and easy app
With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend! -
ApplePay doesn’t work!
ApplePay in the application doesn’t work! Just want to charge my account and I can’t. -
Not always accurate
The data for your account is not accurate at all times. Otherwise great tool. -
Great app!
I love this app. I use it to add time to my account and check my plan. It’s very easy to use. -
crashes each time I'm trying to login. Upd: fixed now.
-
Finally the app does what it must without glitching. And they really invested in ui/ux now. Wow 21st century reached Kyivstar!
-
Convenient
Finally supports Apple Pay! -
Nice
Apple Pay support saves time and money. -
It makes managing the internet very easy and simple
-
The new update is great
Loved the new fresh design
No reviews available
-
Super useful and easy app
With this app you can manage all your Kyivstar services and expenses. Top up the phone, chose service plan, setup extra services. Easy to use. So much better than calling support every time. I do recommend! -
ApplePay doesn’t work!
ApplePay in the application doesn’t work! Just want to charge my account and I can’t. -
Great app!
I love this app. I use it to add time to my account and check my plan. It’s very easy to use. -
Convenient
Finally supports Apple Pay! -
Nice
Apple Pay support saves time and money. -
It makes managing the internet very easy and simple
-
The new update is great
Loved the new fresh design -
Useful app, thanks to developers!
-
Crashes
Immediately crashes on start -
Good app for Kyivstar internet users! :) Great to have all in one place!
-
Not always accurate
The data for your account is not accurate at all times. Otherwise great tool. -
crashes each time I'm trying to login. Upd: fixed now.
-
Finally the app does what it must without glitching. And they really invested in ui/ux now. Wow 21st century reached Kyivstar!
-
Widget
The app is awesome but its widget keeps asking me sign in to see my subscriptions and signing in doesn’t help. -
Не сохраняет данные карты: Try again later :(
-
Good app. Pls send messages in English too
Filter Reviews
-
Tapping on "all tarifs" results into "oh, smth went wrong" screen, please fix. As of november, a lot of crashes happing when tapping on home page elements. Issues arent addressed in weeks.
-
Two bugs causing tons of headache
There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards) -
Lagging. Always runs in the background if you add a widget. I'd be better off using website instead of this
-
During change of plan fee was charged while service wasn't provided (and app says "next plan fee ... today")
-
Design got worse
Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone! -
From this comment the kyivstar is not giving the speed they said...I am only having a speed of 100- 80 kbps... Without any reason... And even with they only gives 3gb data with 4G speed after 3gb it reduces to 100kbps and from last 3 days it's the only speed I am getting...from next month I am going with another service but not kyivstar...they offers unlimited 4g but not conveying the data...
-
Despite of loud announcements eSim management is abscent at all
-
Kyivstar charged extra money, the app does not work
Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app. -
SMS authentication
Still uses SMS codes for authentication. Besides being inherently insecure, it is pretty useless on my iPad. Kyivstar should not bother making an iPad version of this app at all - iPads cannot receive SMS (thanks to Apple's marketing team). -
This app includes buttons to order tariffs and services which do not require any confirmation and take money from you account instantaneously.
-
Kyivstar
very inconvenient application. too much fake information. I recommend to remove from the App Store
-
Two bugs causing tons of headache
There are two big flaws in this apps causing me a lot of trouble: (1) If you add an additional phone number to manage, you can never delete it again (2) Apple Pay with a European American Express card always seems to fail, at least above very small amounts (tried 500 ₴ and upwards) -
Lagging. Always runs in the background if you add a widget. I'd be better off using website instead of this
-
Design got worse
Pin instead of a password is less secure and convenient. New design is confusing. Information is much harder to find. All the previous functionality is gone! -
Despite of loud announcements eSim management is abscent at all
-
Widget doesn’t work
All widgets ask for log in and even with open app they don’t work -
Update
After update 8th September app doesn open correctly. Always crash.
-
Tapping on "all tarifs" results into "oh, smth went wrong" screen, please fix. As of november, a lot of crashes happing when tapping on home page elements. Issues arent addressed in weeks.
-
During change of plan fee was charged while service wasn't provided (and app says "next plan fee ... today")
-
From this comment the kyivstar is not giving the speed they said...I am only having a speed of 100- 80 kbps... Without any reason... And even with they only gives 3gb data with 4G speed after 3gb it reduces to 100kbps and from last 3 days it's the only speed I am getting...from next month I am going with another service but not kyivstar...they offers unlimited 4g but not conveying the data...
-
Kyivstar charged extra money, the app does not work
Trying to see my expenses I see the message “an error had occured when trying to fulfil your request” terrible service, non-working app. -
SMS authentication
Still uses SMS codes for authentication. Besides being inherently insecure, it is pretty useless on my iPad. Kyivstar should not bother making an iPad version of this app at all - iPads cannot receive SMS (thanks to Apple's marketing team). -
This app includes buttons to order tariffs and services which do not require any confirmation and take money from you account instantaneously.
-
What is happening with your speed, it's not even crossing 200 kB/sec. Do something with this problem and if you can't then my money is going to waste
-
Apple pay doesn’t work
It’s been a year and apple pay still doesn’t work -
Updating outside of App Store
This app is trying to update itself while there is no new versions in the App Store. How is it possible? Apple should ban this! -
Kyivstar App
I do not know the need of this app, as far as it does not provide the whole info about their services.
There are no editor reviews currently available. Please check again soon.
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Release Notes
3.32.0
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