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My Consumer Cellular

My Consumer Cellular

Consumer Cellular Inc.

Consumer Cellular on the go!

3.7 Ratings 5K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Usable, but ... Oct 10, 2020

    By Try and try again
    If your area has good coverage on the AT&T network, Consumer Cellular will give you usable service as described in their ads. But, in the areas they don’t talk about, their services are marginal at best. Notifications of missed calls show up late, and sometimes never. No notification of voicemail messages at all - the only way to check is to call in, a waste of a least one of your minutes for each call. If you are trying to use the minimal plan, you’ll use all your minutes just checking voicemail. Very poor implementation of calling in for voicemail - you hold down the 1 key on the keypad and hope it connects. You have to enter your voicemail passcode on the keypad every time, and everyone standing near you can hear what your passcode is. Voicemails can be kept only 14 days. One glitch is that you cannot check voicemail if your phone is connected to CarPlay - the passcode tones come out the car speaker and back into the phone microphone and it rejects your entered passcode because it hears the echo as more keystrokes. There are cheaper services with much better missed call notifications and voicemail.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
  • Jun 8, 2021

    By Aida Gonzalez Rivera
    I have not been able to log in this app and in this new phone from customer cellular the phone number is the old one from metro...I'm not able to remove it,so I asked for a support visit at 🎯 Target and went there this morning at 8.30 waiting for a technician and when I called customer service was told they can get me appointment on for 11 am.but I don't drive anymore, so.decided to leave and get another.appointment..no one so far has gotten back to me....I need to resolve this issue . thanks
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
  • Jul 15, 2021

    By Lindsey Martin-Bowen
    For the.most part, it works well, but I found it more difficult to navigate to my usage than in your previous layout.
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
  • Excellent customer service! May 11, 2020

    By nananndell
    I’ve saved big $$ over the years with CC! Their customer service personnel are patient and knowledgeable! I don’t know why people pay more $$ than they need to with other carriers? I’m a very satisfied long time customer and highly recommend CC!
  • Usable, but ... Oct 10, 2020

    By Try and try again
    If your area has good coverage on the AT&T network, Consumer Cellular will give you usable service as described in their ads. But, in the areas they don’t talk about, their services are marginal at best. Notifications of missed calls show up late, and sometimes never. No notification of voicemail messages at all - the only way to check is to call in, a waste of a least one of your minutes for each call. If you are trying to use the minimal plan, you’ll use all your minutes just checking voicemail. Very poor implementation of calling in for voicemail - you hold down the 1 key on the keypad and hope it connects. You have to enter your voicemail passcode on the keypad every time, and everyone standing near you can hear what your passcode is. Voicemails can be kept only 14 days. One glitch is that you cannot check voicemail if your phone is connected to CarPlay - the passcode tones come out the car speaker and back into the phone microphone and it rejects your entered passcode because it hears the echo as more keystrokes. There are cheaper services with much better missed call notifications and voicemail.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
  • Jun 8, 2021

    By Aida Gonzalez Rivera
    I have not been able to log in this app and in this new phone from customer cellular the phone number is the old one from metro...I'm not able to remove it,so I asked for a support visit at 🎯 Target and went there this morning at 8.30 waiting for a technician and when I called customer service was told they can get me appointment on for 11 am.but I don't drive anymore, so.decided to leave and get another.appointment..no one so far has gotten back to me....I need to resolve this issue . thanks
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
  • Jul 15, 2021

    By Lindsey Martin-Bowen
    For the.most part, it works well, but I found it more difficult to navigate to my usage than in your previous layout.
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
  • Excellent customer service! May 11, 2020

    By nananndell
    I’ve saved big $$ over the years with CC! Their customer service personnel are patient and knowledgeable! I don’t know why people pay more $$ than they need to with other carriers? I’m a very satisfied long time customer and highly recommend CC!
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
  • Jul 10, 2021

    By Carol Wean
    So far this has been a BAD experience. I called for help but when they finally called me back the guy I talked to was no help at all. A lot of my info from my old phone did not cross over. I had to enter many manually. Now when I go to log on the new phone tells me it has been locked. I am NOT happy.
  • Jul 13, 2021

    By Theresa Ahlbrandt
    Poor. The cc app on my phone does not open. I check my account via the computer which is not very convenient. Had phone for less than a week and is no longer available on their site. Have troubles making phone calls.
  • Jul 13, 2021

    By Rodney Blacksher
    There is NO customer service. The 877 number does not work and the chat on the website is always "unavailable". Really have to switch to another carrier!!
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
  • Jul 4, 2021

    By Anita Ellzey
    The app want let me log in. I reset my password. It's such a pain and a waste of my time. Every few months it stops working, then after resetting my password it would work for several months NOTHING this time. 0 star!! I'm not Happy at All.
  • Jul 18, 2021

    By Kenneth Thorne
    App is about as good as your customer service which is horrible. Every time I try to use it it makes me reset password and customer service is a joke and rude customer service people clstrongly considering going elsewhere for my needs
  • “Auto Login” Constantly Fails - 1st & 2nd Update, Feb 26, 2018

    By Zzzopfgb
    This once was a great app because when I had it set to “auto login”, I could obtain a lot of information without logging in. Recently, the “auto login” toggle has somehow been turned off even though it had been on when I last used the app. I have to reset the password every time I wish to use it. Update: Thanks for the response. I followed your instructions last night (after obtaining a new password yet again) and it worked this morning! The “Auto Log-in” toggle was still on and I didn’t have to log in. It is nice to have that function back! New Update: Is not working again. Give up.
  • Jul 11, 2021

    By Tracey Krause
    Can't get rid of it fast enough. It tends to run you around in circles using up space & data. Then bumps you up to the next price range
  • Jul 2, 2021

    By Pat Kelly
    My bill is automatically deducted from checking account for some reason it was not now my phone is shut down I cannot talk to consumer cell to see why is was not paid I just want to know why my card has not expired 9/23 is date it expires. Nothing has changed please help I need my phone.

No reviews available

No reviews available

  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
  • Jun 8, 2021

    By Aida Gonzalez Rivera
    I have not been able to log in this app and in this new phone from customer cellular the phone number is the old one from metro...I'm not able to remove it,so I asked for a support visit at 🎯 Target and went there this morning at 8.30 waiting for a technician and when I called customer service was told they can get me appointment on for 11 am.but I don't drive anymore, so.decided to leave and get another.appointment..no one so far has gotten back to me....I need to resolve this issue . thanks
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
  • Excellent customer service! May 11, 2020

    By nananndell
    I’ve saved big $$ over the years with CC! Their customer service personnel are patient and knowledgeable! I don’t know why people pay more $$ than they need to with other carriers? I’m a very satisfied long time customer and highly recommend CC!
  • Great little app Mar 28, 2018

    By WTTNWA
    This works great. Very small in size and shows everything that I need on one page. Loads fast and used your fingerprint for security. Works much better that my old ATT app. Have not noticed any difference in my service since I changed from ATT.
  • Jul 4, 2021

    By P. Murphy
    I would dearly love it if the fingerprint login would work. What gives?? OK, people, what happened. The app doesn't work at all. Can't pay bill.
  • Puzzled Dec 29, 2020

    By helpforpa
    Auto login feature no longer works, received an App update a couple days ago and ever since having problems. Contacted CC customer service and they refreshed my phone but the problem still exist.
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
  • Jul 15, 2021

    By Lindsey Martin-Bowen
    For the.most part, it works well, but I found it more difficult to navigate to my usage than in your previous layout.
  • Minor bugs May 15, 2019

    By Duane Williams
    I searched and found no info on how to report app bugs. The online chat person couldn’t help. The Amount Due and Due Date fields under Billing & Payments do not resize appropriately to handle dynamic Text Size changes set by the user in Settings (Display & Brightness). The usage graphs in the app do not display the “What we think you’ll use” estimate shown in the browser display under Plans & Usage. That would be a nice addition. The app is generally quite good, although it does not seem to display real time usage data. So if you’re close to your plan limit, you might not be told until you exceed it.
  • Issues opening app and logging in Sep 4, 2020

    By Musicalaimee
    The app is fine normally - the layouts decent and fairly easy to navigate But recently (within the last month or two) when I go to log in it never connects, just constantly spins the waiting symbol. I’ve tried deleting the app and redownloading it but nada.
  • Usable, but ... Oct 10, 2020

    By Try and try again
    If your area has good coverage on the AT&T network, Consumer Cellular will give you usable service as described in their ads. But, in the areas they don’t talk about, their services are marginal at best. Notifications of missed calls show up late, and sometimes never. No notification of voicemail messages at all - the only way to check is to call in, a waste of a least one of your minutes for each call. If you are trying to use the minimal plan, you’ll use all your minutes just checking voicemail. Very poor implementation of calling in for voicemail - you hold down the 1 key on the keypad and hope it connects. You have to enter your voicemail passcode on the keypad every time, and everyone standing near you can hear what your passcode is. Voicemails can be kept only 14 days. One glitch is that you cannot check voicemail if your phone is connected to CarPlay - the passcode tones come out the car speaker and back into the phone microphone and it rejects your entered passcode because it hears the echo as more keystrokes. There are cheaper services with much better missed call notifications and voicemail.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
  • Jul 7, 2021

    By Linda Smith
    Can't get login to work, need to pay bill and the saved passwords are not working, it is frustrating!
  • Like viewing data use by phone, but... Oct 27, 2018

    By AnotherCarGuy
    ...the app no longer changes color of the usage bar to indicate likelihood of bumping to the next tier rate. Since monitoring data use over both phones was my main use of the app, this latest version is much less useful to me.
  • Jun 23, 2021

    By Jacquelin Stoner
    Easy to make payments to consume your cellular. not so easy to change your plan with consumers that regular
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
  • Jun 14, 2021

    By Mary Schmidt
    Right now I'm not liking this app since it won't let me log in . I reset my password . It is frustrating. I thought the purpose of the app was to make life easier. They want their telephone bill but hard to pay when you can't get in .
  • Jun 27, 2021

    By Rosalind Berman-Myerson
    I recently bought the Motorola G Power cell phone through Target. I bought the Allstate Insurance (Square Trade) plan. My phone did fall. The screen cracked Now I have to go through hoops to have the phone replaced by or fixed. I'm a baby boomer. Nowadays, nothing is ever easy!
  • Jun 26, 2021

    By Norm Joplin
    Every time you try to use it you get "we are experiencing technical difficulties", and it never gets fixed.
  • No way to email them !! Feb 25, 2020

    By Keene Woman
    Every time I need to call them or chat or anything, I wait forever !!!!!!!!. There’s NO way to email them !!!. App is hard to maneuver and to understand. I’ve been trying, all day, to find out WHY my new phone hasn’t shipped yet !!. I ordered yesterday, and was told it would ship this morning, and it didn’t !!!. I can’t get through, to get an answer !!!. WHY don’t they give us a way to email them ?!!!.
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
  • Jul 10, 2021

    By Carol Wean
    So far this has been a BAD experience. I called for help but when they finally called me back the guy I talked to was no help at all. A lot of my info from my old phone did not cross over. I had to enter many manually. Now when I go to log on the new phone tells me it has been locked. I am NOT happy.
  • Jul 13, 2021

    By Theresa Ahlbrandt
    Poor. The cc app on my phone does not open. I check my account via the computer which is not very convenient. Had phone for less than a week and is no longer available on their site. Have troubles making phone calls.
  • Jul 13, 2021

    By Rodney Blacksher
    There is NO customer service. The 877 number does not work and the chat on the website is always "unavailable". Really have to switch to another carrier!!
  • Jul 4, 2021

    By Anita Ellzey
    The app want let me log in. I reset my password. It's such a pain and a waste of my time. Every few months it stops working, then after resetting my password it would work for several months NOTHING this time. 0 star!! I'm not Happy at All.
  • Jul 18, 2021

    By Kenneth Thorne
    App is about as good as your customer service which is horrible. Every time I try to use it it makes me reset password and customer service is a joke and rude customer service people clstrongly considering going elsewhere for my needs
  • “Auto Login” Constantly Fails - 1st & 2nd Update, Feb 26, 2018

    By Zzzopfgb
    This once was a great app because when I had it set to “auto login”, I could obtain a lot of information without logging in. Recently, the “auto login” toggle has somehow been turned off even though it had been on when I last used the app. I have to reset the password every time I wish to use it. Update: Thanks for the response. I followed your instructions last night (after obtaining a new password yet again) and it worked this morning! The “Auto Log-in” toggle was still on and I didn’t have to log in. It is nice to have that function back! New Update: Is not working again. Give up.
  • Jul 11, 2021

    By Tracey Krause
    Can't get rid of it fast enough. It tends to run you around in circles using up space & data. Then bumps you up to the next price range
  • Jul 2, 2021

    By Pat Kelly
    My bill is automatically deducted from checking account for some reason it was not now my phone is shut down I cannot talk to consumer cell to see why is was not paid I just want to know why my card has not expired 9/23 is date it expires. Nothing has changed please help I need my phone.
  • Worst cellular service EVER!!! Jul 9, 2020

    By non ninja user
    Lost my phone and access to my email. Paid off my previous balance due via the app. After payment my account was no longer accessible via the app. They asked for a copy of my ID for verification. I sent it via another email, since my old email was not accessible. Zero help with account. The app is horrible. The company is horrible! Hour long wait when calling customer service and still no help! Paid for insurance and phone and can’t get a replacement or service! Run from this company!

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