Facebook_pixel
My Consumer Cellular

My Consumer Cellular

Consumer Cellular, Inc

Consumer Cellular on the go!

3.8 Ratings 4K+ Reviews 1M+ Downloads

About My Consumer Cellular

Consumer Cellular on the go!
see more about My Consumer Cellular

Ratings & Reviews

3.8
4.2K+ Ratings
  1. 5
    57+%
  2. 4
    12+%
  3. 3
    7+%
  4. 2
    5+%
  5. 1
    19+%
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
    more
  • Oct 13, 2020

    By Bryan Mcmurray
    I have a Samsung phone and Samsung and Android seem to be fighting over possession of my phone. And there are so many places I go to that I cannot make a phone call. I can receive a text but no pictures and my phone keep saying no network.
    more
  • Sep 24, 2020

    By Joanna Webb
    I don't understand what these people are talking about unless it's the fact they are too young to appreciate CC. Especially after that rude age-related comment that the data plans were for"the geriatric" crowd. That's right it is. Thank the Consumer Cellular company for recognizing the need for a service with kind and understanding agents to help one with their new phone. We are not all born with a mouse in our hands. That is why CC has gotten awards for customer service 8 years in a row! They don't deserve rude, spoiled customers.
    more
  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
    more
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
    more
  • Nov 18, 2020

    By Tricia Riddell
    This has got to be one of the most expensive cell phone plans. They overcharge and if you go over, they make it so slow you can't do anything. And they don't have wifi. I've been sorry I switch to them but its hard to find a plan that I like.
    more
  • Oct 2, 2020

    By K EH
    Down loaded this app put in my pass word to sign in and it will not even go to the site. All I get is a message saying "sorry for the inconvenience, this app will be up and running soon" at least something similar to that. Now I had Unis called this app and soon as thise that design ed this app fixes the mask issue I will down like ad it again to try. If it is the xed up and running than I will change my rating to a 5 star, but until this issue is fixed it will stay a 2 star, should rate it a 0,
    more
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
    more
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
    more
  • Oct 25, 2020

    By Kevin Gaboury
    The app is set for auto login so I don't have to memorize the password. Yet, I can't log in and if I try to change the password, I get the message the system isn't working right now. That has been for a week and I have called twice with no fix. So, do you want to get paid?
    more

No reviews available

  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
    more
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
    more
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
    more
  • Sep 15, 2020

    By Paul Milewski
    Easy to use, tells me exactly what I need to know, makes it easy to "chat" with customer support by text.
    more
  • Excellent customer service! May 11, 2020

    By nananndell
    I’ve saved big $$ over the years with CC! Their customer service personnel are patient and knowledgeable! I don’t know why people pay more $$ than they need to with other carriers? I’m a very satisfied long time customer and highly recommend CC!
    more
  • Sep 24, 2020

    By Joanna Webb
    I don't understand what these people are talking about unless it's the fact they are too young to appreciate CC. Especially after that rude age-related comment that the data plans were for"the geriatric" crowd. That's right it is. Thank the Consumer Cellular company for recognizing the need for a service with kind and understanding agents to help one with their new phone. We are not all born with a mouse in our hands. That is why CC has gotten awards for customer service 8 years in a row! They don't deserve rude, spoiled customers.
    more
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
    more
  • Minor bugs May 15, 2019

    By Duane Williams
    I searched and found no info on how to report app bugs. The online chat person couldn’t help. The Amount Due and Due Date fields under Billing & Payments do not resize appropriately to handle dynamic Text Size changes set by the user in Settings (Display & Brightness). The usage graphs in the app do not display the “What we think you’ll use” estimate shown in the browser display under Plans & Usage. That would be a nice addition. The app is generally quite good, although it does not seem to display real time usage data. So if you’re close to your plan limit, you might not be told until you exceed it.
    more
  • Issues opening app and logging in Sep 4, 2020

    By Musicalaimee
    The app is fine normally - the layouts decent and fairly easy to navigate But recently (within the last month or two) when I go to log in it never connects, just constantly spins the waiting symbol. I’ve tried deleting the app and redownloading it but nada.
    more
  • One bug needs to be fixed, otherwise great app. Jun 4, 2020

    By Blindprodigy
    When the iPhone is in dark mode, the consumer cellular app has black text on a black background. It looks like no text at all. You have to toggle off dark mode to use some parts of the app. Please fix this. Otherwise, great app!
    more
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
    more
  • Oct 13, 2020

    By Bryan Mcmurray
    I have a Samsung phone and Samsung and Android seem to be fighting over possession of my phone. And there are so many places I go to that I cannot make a phone call. I can receive a text but no pictures and my phone keep saying no network.
    more
  • Sep 1, 2020

    By Shirley Ramirez
    I have been trying to use the consumer cellular app since I bought my new phone and purchase a plan but it is not working and that's very frustrating when you want to see what your total is and what your plan is.
    more
  • Jul 28, 2020

    By Howard White
    Update - July 27, 2020: The 35GB data plan has been replaced by an "Unlimited" plan, but *don't* exceed that 35GB "threshold"! Your data speed gets throttled and some apps won't work. ALSO: While the updated My Consumer Cellular app still shows data usage, there's no more orange-to-red usage warning (stays green, even past the 35GB threshold). ALSO: No warning at 75% data usage. You get an email/text at the 100% threshold (too late?) Beware of what "unlimited" means.
    more
  • Aug 11, 2020

    By michael taylor
    Beyond this app. , your statement to customers that data stream will be reduced when plan limits are reached , what follows is slower than the old " dial up modems " ever were ! It is absolutely ridiculous!
    more
  • Oct 2, 2020

    By K EH
    Down loaded this app put in my pass word to sign in and it will not even go to the site. All I get is a message saying "sorry for the inconvenience, this app will be up and running soon" at least something similar to that. Now I had Unis called this app and soon as thise that design ed this app fixes the mask issue I will down like ad it again to try. If it is the xed up and running than I will change my rating to a 5 star, but until this issue is fixed it will stay a 2 star, should rate it a 0,
    more
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
    more
  • Nov 4, 2020

    By John L Keiffer
    Hot a phone on my mother's account called several trying to get it hooked up the customer service rep told me it would take an hour or 2 for it to be completely done down loading all the nessacary file to be able and ready for me to use . WELL THAT WAS WEDNESDAY 10/30/2020 : I CALLED THE 611 # and all I got was the information line , it had none OF MY INFORMATION & keeped hanging up on me I did this for 6 days trying day after day , after day finily my mother call the 611# and got some one
    more
  • No way to email them !! Feb 25, 2020

    By Keene Woman
    Every time I need to call them or chat or anything, I wait forever !!!!!!!!. There’s NO way to email them !!!. App is hard to maneuver and to understand. I’ve been trying, all day, to find out WHY my new phone hasn’t shipped yet !!. I ordered yesterday, and was told it would ship this morning, and it didn’t !!!. I can’t get through, to get an answer !!!. WHY don’t they give us a way to email them ?!!!.
    more
  • Aug 2, 2020

    By Heriberto Mondragon
    Just like others cell providers never tell you the truth or everything you need to know, I asked for 4 lines with unlimited data, texts and phone calls, well for this company unlimited data means 35 gigabytes of High speed internet it's a lot I was so excited and happy until I run out of internet before the billing cycle guess what I do have 35g of High speed internet but for the 4 lines less than 8g per line a month, I pay over $100.00 dls a month I'm looking for a different company think abou
    more
  • Nov 18, 2020

    By Tricia Riddell
    This has got to be one of the most expensive cell phone plans. They overcharge and if you go over, they make it so slow you can't do anything. And they don't have wifi. I've been sorry I switch to them but its hard to find a plan that I like.
    more
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
    more
  • Oct 25, 2020

    By Kevin Gaboury
    The app is set for auto login so I don't have to memorize the password. Yet, I can't log in and if I try to change the password, I get the message the system isn't working right now. That has been for a week and I have called twice with no fix. So, do you want to get paid?
    more
  • “Auto Login” Constantly Fails - 1st & 2nd Update, Feb 26, 2018

    By Zzzopfgb
    This once was a great app because when I had it set to “auto login”, I could obtain a lot of information without logging in. Recently, the “auto login” toggle has somehow been turned off even though it had been on when I last used the app. I have to reset the password every time I wish to use it. Update: Thanks for the response. I followed your instructions last night (after obtaining a new password yet again) and it worked this morning! The “Auto Log-in” toggle was still on and I didn’t have to log in. It is nice to have that function back! New Update: Is not working again. Give up.
    more
  • Aug 19, 2020

    By J YaskoSr
    Çonsumer needs to learn the meaning of "UNLIMITED'" data. While you can can purchase additional data up to 55Gb that is all you can get until the end of the billing cycle. So your stuck with 1 to 2 Kb speed. A chisel and stone tablet would be faster. Çonsumer markets UNLIMITED to the geriatric crowd, who rarely exceed a couple of Gb a month. Ever hear of a company that won't sell you what you need, but markets UNLIMITED?
    more

What’s Groovy

What’s Subpar

Loading...

Ask