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My Consumer Cellular

My Consumer Cellular

Consumer Cellular, Inc

Consumer Cellular on the go!

3.7 Ratings 5K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Apr 17, 2021

    By Ken Greene
    This app is the Achilles heel of both the constituency of "Joy Star" & the service itself which is exceptional and it apropos of this phone which "giddy-yaps" like a quality throughbred. The gateway, however never seems to let me enter because I always have to change my password before coming in. I 've had wasted some rather cool, unique ones I didn't have my monthly bill mailed to me directly, I would be similar to "Hogan's Heroes" "Sgt. Schultz" as far as knowing the state of my phone usage.
  • Apr 24, 2021

    By Ruthann Sabon-Blackmer
    It was pretty good porting over provided the I had the correct information from Straight talk. So far I am liking Consumer Cellt. Best part the customer service has been polite. Out of the 16 times I had to contact Straight talk 30% of them were aburpt while talking to them and 30% snarky on a chat with a representative. Not a very good Customer service record.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
  • Apr 26, 2021

    By Regina Robertson
    I love Çonsumer Cellular it is easy and very convenient to use. this is the first time I ever had trouble getting on my app. But I still enjoy all the text that I get from them.
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
  • Mar 11, 2021

    By David D
    Lately the app seems to be having trouble logging in to the server at Consumer Cellular to update usage data. It keeps saying that it wasn't able to log in and is using the last data that it had from the server instead of current data. Consumer Cellular needs to have the developer fix this issue.
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
  • Apr 17, 2021

    By Ken Greene
    This app is the Achilles heel of both the constituency of "Joy Star" & the service itself which is exceptional and it apropos of this phone which "giddy-yaps" like a quality throughbred. The gateway, however never seems to let me enter because I always have to change my password before coming in. I 've had wasted some rather cool, unique ones I didn't have my monthly bill mailed to me directly, I would be similar to "Hogan's Heroes" "Sgt. Schultz" as far as knowing the state of my phone usage.
  • Apr 24, 2021

    By Ruthann Sabon-Blackmer
    It was pretty good porting over provided the I had the correct information from Straight talk. So far I am liking Consumer Cellt. Best part the customer service has been polite. Out of the 16 times I had to contact Straight talk 30% of them were aburpt while talking to them and 30% snarky on a chat with a representative. Not a very good Customer service record.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
  • Apr 26, 2021

    By Regina Robertson
    I love Çonsumer Cellular it is easy and very convenient to use. this is the first time I ever had trouble getting on my app. But I still enjoy all the text that I get from them.
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
  • Mar 11, 2021

    By David D
    Lately the app seems to be having trouble logging in to the server at Consumer Cellular to update usage data. It keeps saying that it wasn't able to log in and is using the last data that it had from the server instead of current data. Consumer Cellular needs to have the developer fix this issue.
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
  • Mar 1, 2021

    By VDivine VDivine
    I thought it was me! But it seems like a lot of users had problems with this app & logging in. I tried several times to log in but got locked out. I called customer service who said there was nothing they could do on their end, for me to retry logging in 24 hrs later. I was also told to uninstall àpp & reinstall it but that still didn't work. With all these problems from customers & low reviews (3.6), why won't YOU- CC FIX 🔧🔧 YOUR APPS PROBLEMS?!!!
  • Apr 29, 2021

    By Betty BOOP
    sometimes I can login using my finger print other my password and then can't no matter how I try this app is it's horrible I still cannot log in the technical department really needs to work on this this is ridiculous and when you call customer service they can't do anything wait 24 hours and still nothing I I have attempted to uninstall and reinstall the app thinking that would help and I can't uninstall it it just offers updates I update and still no action
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
  • Feb 26, 2021

    By Deanna Sokacz
    Frustrated, today I tried to sign in, wouldn't accept my password. Called customer service was provided a temp password that didn't work either. Contacted customer service via chat...was told that my account was now locked for 24 hours. Told to wait 24 hours, uninstall app, reinstall app, call customer service and get a temp password and then......try again. So, I have uninstalled & reinstalled the app. We will see what happens tomorrow.
  • Mar 12, 2021

    By ESTELLE ROTH
    Service is extremely slow. It's slower than my last carrier which used to slow down toward the end of the month. She removed cookies or something. I cleaned out my emails as suggested by your agent but that didn't change a thing. It's just so slow. I'm disappointed because if the hype you get. Supposed to be the highest rated.
  • “Auto Login” Constantly Fails - 1st & 2nd Update, Feb 26, 2018

    By Zzzopfgb
    This once was a great app because when I had it set to “auto login”, I could obtain a lot of information without logging in. Recently, the “auto login” toggle has somehow been turned off even though it had been on when I last used the app. I have to reset the password every time I wish to use it. Update: Thanks for the response. I followed your instructions last night (after obtaining a new password yet again) and it worked this morning! The “Auto Log-in” toggle was still on and I didn’t have to log in. It is nice to have that function back! New Update: Is not working again. Give up.
  • Mar 14, 2021

    By Robert K
    I was able to fix the login issue by deleting the "1" preceding the area code. Maybe, hopefully it will work for others also. It works fine when it works, which is the problem because often you simply can't log in at all using the app, while the website works fine.
  • Apr 3, 2021

    By Mary E Crain
    I have spent half of my data allotment in the last 3 days trying to get my phone calls received and I've not been able to get any. I've tried to sign into my CC three nights in a row and I have to wait until after midnight to try it again and you have to have another phone. This is the slowest I have ever seen and I really wish I had researched more. Now I don't know what to do cuz I'm 50% down on my data and I just got this phone.
  • Worst cellular service EVER!!! Jul 9, 2020

    By non ninja user
    Lost my phone and access to my email. Paid off my previous balance due via the app. After payment my account was no longer accessible via the app. They asked for a copy of my ID for verification. I sent it via another email, since my old email was not accessible. Zero help with account. The app is horrible. The company is horrible! Hour long wait when calling customer service and still no help! Paid for insurance and phone and can’t get a replacement or service! Run from this company!

No reviews available

No reviews available

  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
  • Feb 7, 2021

    By Henn Dogg
    Very simple to you use ,clear and direct design .no confusing extras or ADs . Very happy with Consumer Cellular in general the app is great as mentioned ,also the service is amazing , standard setting service .I've been using Consumer Cellular for 2 months now and I use my phone constantly at least 10 to 12 hours a day and the service without a hickup or flinch.Very impressed actually didn't think was possible.Thank you Consumer Cellular You definitely have raised the Cellular Bar In my mind .
  • Excellent customer service! May 11, 2020

    By nananndell
    I’ve saved big $$ over the years with CC! Their customer service personnel are patient and knowledgeable! I don’t know why people pay more $$ than they need to with other carriers? I’m a very satisfied long time customer and highly recommend CC!
  • Great little app Mar 28, 2018

    By WTTNWA
    This works great. Very small in size and shows everything that I need on one page. Loads fast and used your fingerprint for security. Works much better that my old ATT app. Have not noticed any difference in my service since I changed from ATT.
  • Puzzled Dec 29, 2020

    By helpforpa
    Auto login feature no longer works, received an App update a couple days ago and ever since having problems. Contacted CC customer service and they refreshed my phone but the problem still exist.
  • Apr 24, 2021

    By Ruthann Sabon-Blackmer
    It was pretty good porting over provided the I had the correct information from Straight talk. So far I am liking Consumer Cellt. Best part the customer service has been polite. Out of the 16 times I had to contact Straight talk 30% of them were aburpt while talking to them and 30% snarky on a chat with a representative. Not a very good Customer service record.
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
  • Apr 26, 2021

    By Regina Robertson
    I love Çonsumer Cellular it is easy and very convenient to use. this is the first time I ever had trouble getting on my app. But I still enjoy all the text that I get from them.
  • Minor bugs May 15, 2019

    By Duane Williams
    I searched and found no info on how to report app bugs. The online chat person couldn’t help. The Amount Due and Due Date fields under Billing & Payments do not resize appropriately to handle dynamic Text Size changes set by the user in Settings (Display & Brightness). The usage graphs in the app do not display the “What we think you’ll use” estimate shown in the browser display under Plans & Usage. That would be a nice addition. The app is generally quite good, although it does not seem to display real time usage data. So if you’re close to your plan limit, you might not be told until you exceed it.
  • Issues opening app and logging in Sep 4, 2020

    By Musicalaimee
    The app is fine normally - the layouts decent and fairly easy to navigate But recently (within the last month or two) when I go to log in it never connects, just constantly spins the waiting symbol. I’ve tried deleting the app and redownloading it but nada.
  • Apr 17, 2021

    By Ken Greene
    This app is the Achilles heel of both the constituency of "Joy Star" & the service itself which is exceptional and it apropos of this phone which "giddy-yaps" like a quality throughbred. The gateway, however never seems to let me enter because I always have to change my password before coming in. I 've had wasted some rather cool, unique ones I didn't have my monthly bill mailed to me directly, I would be similar to "Hogan's Heroes" "Sgt. Schultz" as far as knowing the state of my phone usage.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
  • Mar 11, 2021

    By David D
    Lately the app seems to be having trouble logging in to the server at Consumer Cellular to update usage data. It keeps saying that it wasn't able to log in and is using the last data that it had from the server instead of current data. Consumer Cellular needs to have the developer fix this issue.
  • Feb 27, 2021

    By Erich Brough
    Serviceable app, very useful for quickly processing plan changes. A data monitor feature would be nice; rejecting the password and needing to be fully re-updated in order to login: not-so-nice. 👎
  • Like viewing data use by phone, but... Oct 27, 2018

    By AnotherCarGuy
    ...the app no longer changes color of the usage bar to indicate likelihood of bumping to the next tier rate. Since monitoring data use over both phones was my main use of the app, this latest version is much less useful to me.
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
  • Feb 26, 2021

    By Deanna Sokacz
    Frustrated, today I tried to sign in, wouldn't accept my password. Called customer service was provided a temp password that didn't work either. Contacted customer service via chat...was told that my account was now locked for 24 hours. Told to wait 24 hours, uninstall app, reinstall app, call customer service and get a temp password and then......try again. So, I have uninstalled & reinstalled the app. We will see what happens tomorrow.
  • Mar 12, 2021

    By ESTELLE ROTH
    Service is extremely slow. It's slower than my last carrier which used to slow down toward the end of the month. She removed cookies or something. I cleaned out my emails as suggested by your agent but that didn't change a thing. It's just so slow. I'm disappointed because if the hype you get. Supposed to be the highest rated.
  • Mar 14, 2021

    By Robert K
    I was able to fix the login issue by deleting the "1" preceding the area code. Maybe, hopefully it will work for others also. It works fine when it works, which is the problem because often you simply can't log in at all using the app, while the website works fine.
  • Mar 6, 2021

    By Kathryn sealey
    Haven't had but 1 day. On my second billing. Lots of little hangovers from before the phone was supposed to have been wiped. Programs that hadn't been loaded have just magically appeared. Tech says hang over from previous owner. Will replace soon and get a much more clear phone, a new one.
  • No way to email them !! Feb 25, 2020

    By Keene Woman
    Every time I need to call them or chat or anything, I wait forever !!!!!!!!. There’s NO way to email them !!!. App is hard to maneuver and to understand. I’ve been trying, all day, to find out WHY my new phone hasn’t shipped yet !!. I ordered yesterday, and was told it would ship this morning, and it didn’t !!!. I can’t get through, to get an answer !!!. WHY don’t they give us a way to email them ?!!!.
  • Mar 28, 2021

    By Allen Williams
    App is good, have been using it for some time, but now have been unable to log in. If I do a Google search for the website and log in there, it works fine.
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
  • Mar 1, 2021

    By VDivine VDivine
    I thought it was me! But it seems like a lot of users had problems with this app & logging in. I tried several times to log in but got locked out. I called customer service who said there was nothing they could do on their end, for me to retry logging in 24 hrs later. I was also told to uninstall àpp & reinstall it but that still didn't work. With all these problems from customers & low reviews (3.6), why won't YOU- CC FIX 🔧🔧 YOUR APPS PROBLEMS?!!!
  • Apr 29, 2021

    By Betty BOOP
    sometimes I can login using my finger print other my password and then can't no matter how I try this app is it's horrible I still cannot log in the technical department really needs to work on this this is ridiculous and when you call customer service they can't do anything wait 24 hours and still nothing I I have attempted to uninstall and reinstall the app thinking that would help and I can't uninstall it it just offers updates I update and still no action
  • “Auto Login” Constantly Fails - 1st & 2nd Update, Feb 26, 2018

    By Zzzopfgb
    This once was a great app because when I had it set to “auto login”, I could obtain a lot of information without logging in. Recently, the “auto login” toggle has somehow been turned off even though it had been on when I last used the app. I have to reset the password every time I wish to use it. Update: Thanks for the response. I followed your instructions last night (after obtaining a new password yet again) and it worked this morning! The “Auto Log-in” toggle was still on and I didn’t have to log in. It is nice to have that function back! New Update: Is not working again. Give up.
  • Apr 3, 2021

    By Mary E Crain
    I have spent half of my data allotment in the last 3 days trying to get my phone calls received and I've not been able to get any. I've tried to sign into my CC three nights in a row and I have to wait until after midnight to try it again and you have to have another phone. This is the slowest I have ever seen and I really wish I had researched more. Now I don't know what to do cuz I'm 50% down on my data and I just got this phone.
  • Worst cellular service EVER!!! Jul 9, 2020

    By non ninja user
    Lost my phone and access to my email. Paid off my previous balance due via the app. After payment my account was no longer accessible via the app. They asked for a copy of my ID for verification. I sent it via another email, since my old email was not accessible. Zero help with account. The app is horrible. The company is horrible! Hour long wait when calling customer service and still no help! Paid for insurance and phone and can’t get a replacement or service! Run from this company!
  • My CC is unusable Apr 8, 2021

    By Semper Fi, y'all
    Last month I bought a new iPhone 12 Pro Max and restored all my apps back to the new phone. My CC was one of those apps. It is now unusable because it doesn’t let me login. (Using the same credentials,I can login to consumer cellular via a web browser on my desktop computer, but not on the My CC app on the phone. Also, I was able to log into My CC on the old iPhone — again, using the same credentials.) The CSRs at Consumer Cellular are no help. When I call them they are as mystified as I am why My CC doesn’t work.
  • Mar 7, 2021

    By Senner Abaj
    App frequently rejects my password. Right now it's giving wildly inaccurate information. I have updated the app and restarted my phone, but that doesn't help. Apparently, many others have had similar complaints.
  • Needs improvement Dec 11, 2018

    By f69tele
    Just switched back to CC after being with another carrier for 2 years. The old version of this app was very nice and accurate 2 years ago. This new app is almost worthless. Does not show the correct data plan on my account and it does not show any usage. Does not show the correct account renewal date either. I have to go to the actual website to see my account standing. I am using an older iPhone (5s) but still... Hopefully this app with get fixed at some point.
  • Mar 30, 2021

    By Sharon Rawls
    I haven't been able to log in. I have uninstalled and installed it back and it's still not working. I am getting very frustrated about this situation and thinking about switching back to T-Mobile if not fixed.

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