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My Consumer Cellular

My Consumer Cellular

Consumer Cellular, Inc

Consumer Cellular on the go!

3.6 Ratings 5K+ Reviews 1M+ Downloads
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About My Consumer Cellular

Ratings & Reviews

3.6
4.6K+ Ratings
  1. 5
    51+%
  2. 4
    13+%
  3. 3
    7+%
  4. 2
    5+%
  5. 1
    24+%
Write a Review
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
    more
  • Jan 28, 2021

    By Kay Hickle
    Down loaded app, doesn't work, doesn't open. Not only that go to web for search consumer cellular click on blue links, there not opening anything related to consumer cellular. Search anything else & the links all work. Nothing of consumer cellular seems to. Not just me having this problem many others also, it's not our WIFi, it is ever who manages there set up for all there sites to be published. For not everyone has the same WiFi establishment. Think the tech person needs to fix these issues.
    more
  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
    more
  • Feb 7, 2021

    By Henn Dogg
    Very simple to you use ,clear and direct design .no confusing extras or ADs . Very happy with Consumer Cellular in general the app is great as mentioned ,also the service is amazing , standard setting service .I've been using Consumer Cellular for 2 months now and I use my phone constantly at least 10 to 12 hours a day and the service without a hickup or flinch.Very impressed actually didn't think was possible.Thank you Consumer Cellular You definitely have raised the Cellular Bar In my mind .
    more
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
    more
  • Feb 11, 2021

    By VDivine VDivine
    I thought it was me! Until I read that others had problems with logging in. I tried but eventually got locked out. I called customer service who told me there was nothing they could do. I was told to uninstall the app (I did 3xs!) & try again 24 hours later. That's why I'm here now reading the reviews. With this many problems you'd think they'd look into why this app has so many problems, along with a low rating that I somehow bypassed.
    more
  • Jan 30, 2021

    By Garret Jones
    Makes me login manually every single time. Used successfully just once. Tried using it a second time which is when I was presented with having to fill in my login credentials. Useless to me. I use complex passwords and don't remember them for every login. Saving my credentials for ease of login should go without saying - flawless. It does not save the credentials. You may note many people on here commenting on CC as a cell provider NOT commenting about this app. I'm rating the app.
    more
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
    more
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
    more
  • Jan 12, 2021

    By Lewis & Loretta Polk
    Very very poor. Logged in, put in password but then the app just sits there. Does not respond to anything I do. As far as the phone service itself, Internet connection is extremely slow, and occasionally (1 or 2 every couple weeks) drops calls. I have been with cc for about 4 months now but I wish I had stayed with my previous service provider.
    more

No reviews available

  • Works Excellently Nov 29, 2018

    By Preschooler parent
    Just started using CC's service. So far I have had better coverage than Sprint! Add to that this great app to easily track my usage AND change my plan, and it's a wonder I never heard of them before. CC, or those who design the app, it’s disappointing that you took the number of days left in cycle away from the app. The date is still there but that number was one of the main reasons I use the app. I’m still sold on Consumer Cellular. Never have dropped calls. Always get great service. Love the no hassle month-to-month service. It is so nice to know exactly what I will be charged each month. This has got to be the easiest to understand and use phone company ever invented. I do wish the text and data features could be split so the use of a flip phone would be cheaper than that of a smart phone. But I’ll live!
    more
  • Feb 7, 2021

    By Henn Dogg
    Very simple to you use ,clear and direct design .no confusing extras or ADs . Very happy with Consumer Cellular in general the app is great as mentioned ,also the service is amazing , standard setting service .I've been using Consumer Cellular for 2 months now and I use my phone constantly at least 10 to 12 hours a day and the service without a hickup or flinch.Very impressed actually didn't think was possible.Thank you Consumer Cellular You definitely have raised the Cellular Bar In my mind .
    more
  • Outstanding Service Oct 10, 2019

    By whiteworthm
    I would like to thank CC for their service. Their prices and easy pay are outstanding. I live in a rural area and I have never had any problems with my phone service. And anytime I have had an issue of any kind their customer service was quick, and resolved my issue with expertise. Do thank you Consumer Cellular it has been a pleasure doing business with you
    more
  • Problem fixed Dec 15, 2017

    By chamah29
    I had a problem signing in to my consumer cellular but immediately after writing about the situation in a review the problem was fixed. You can always depend on their service which is even better than the big name companies. I like getting a discount because I am a senior citizen; I’ve never had any other company offer me this. I recommend CC to all my friends.
    more
  • Feb 9, 2021

    By Joan Darc
    I'm new to cc, but at this point very pleased . Everything connected to my account is clear , secure and easy to navigate. Thank you
  • Okay Feb 11, 2021

    By Njslim
    Overall My CC is convenient and nice. One issue has arisen in the last month. My CC used to display the amount of data used but no longer is. I am on the unlimited data plan which is subject to slower transmission rates after using 35 GB of data. The graph allowed me to track my usage and maybe alter usage as to avoid exceeding the data speed limit. Currently it shows no data usage in the current billing cycle which I know is incorrect. It would be nice to have this functionality restored.
    more
  • Data Usage Misrepresentation Apr 26, 2018

    By sgeffe
    The app does most of what it needs to do, but with this latest major upgrade, it’s showing my data usage as “Near Limit,” when in fact, I’ve only used just a touch over 1GB of my 3GB limit! The bar should be green, not amber! And while I have your attention, how about implementing a pop-up that shows how much data or how many minutes you folks expect me to use, based on current use, just like the Web site.
    more
  • Minor bugs May 15, 2019

    By Duane Williams
    I searched and found no info on how to report app bugs. The online chat person couldn’t help. The Amount Due and Due Date fields under Billing & Payments do not resize appropriately to handle dynamic Text Size changes set by the user in Settings (Display & Brightness). The usage graphs in the app do not display the “What we think you’ll use” estimate shown in the browser display under Plans & Usage. That would be a nice addition. The app is generally quite good, although it does not seem to display real time usage data. So if you’re close to your plan limit, you might not be told until you exceed it.
    more
  • Issues opening app and logging in Sep 4, 2020

    By Musicalaimee
    The app is fine normally - the layouts decent and fairly easy to navigate But recently (within the last month or two) when I go to log in it never connects, just constantly spins the waiting symbol. I’ve tried deleting the app and redownloading it but nada.
    more
  • Jan 16, 2021

    By c.d. simion sr
    Well, I sure thought that we would have a lot better service than we are getting. Half the time I can't get a signal in my house. It's a pain in the butt having to put our phones in one place so that we don't miss any calls.
  • It’s pretty good May 1, 2019

    By bonsai 0099
    The app itself is pretty good. It is nice to know what my bill will be. The only thing is the online chat on he app does not work. You type a question and wait and it just keeps saying we are sorry for the inconvenience but everyone is busy or and agent will be connected shortly but no one ever gets connected to me. Other than that is is pretty good.
    more
  • Jan 28, 2021

    By Kay Hickle
    Down loaded app, doesn't work, doesn't open. Not only that go to web for search consumer cellular click on blue links, there not opening anything related to consumer cellular. Search anything else & the links all work. Nothing of consumer cellular seems to. Not just me having this problem many others also, it's not our WIFi, it is ever who manages there set up for all there sites to be published. For not everyone has the same WiFi establishment. Think the tech person needs to fix these issues.
    more
  • Like viewing data use by phone, but... Oct 27, 2018

    By AnotherCarGuy
    ...the app no longer changes color of the usage bar to indicate likelihood of bumping to the next tier rate. Since monitoring data use over both phones was my main use of the app, this latest version is much less useful to me.
  • Does not work well on iPhone 6 Nov 18, 2017

    By SYF54
    App is unreliable and does not work well, at least not on iPhone 6. Latest update for fingerprint access almost never works and now the autologin with password, that worked only if you tapped it, doesn't work at all anymore. What a pain, can one rollback to the previous version, which at least worked plus or minus? Auto login never works, have to tap login button every time. Frequently get message "Still working... Are you connected to the Internet" when trying to get additional details using "More" and "Go to my account", when Internet connection is just fine and all other Apps working normally.
    more
  • No way to email them !! Feb 25, 2020

    By Keene Woman
    Every time I need to call them or chat or anything, I wait forever !!!!!!!!. There’s NO way to email them !!!. App is hard to maneuver and to understand. I’ve been trying, all day, to find out WHY my new phone hasn’t shipped yet !!. I ordered yesterday, and was told it would ship this morning, and it didn’t !!!. I can’t get through, to get an answer !!!. WHY don’t they give us a way to email them ?!!!.
    more
  • Feb 11, 2021

    By VDivine VDivine
    I thought it was me! Until I read that others had problems with logging in. I tried but eventually got locked out. I called customer service who told me there was nothing they could do. I was told to uninstall the app (I did 3xs!) & try again 24 hours later. That's why I'm here now reading the reviews. With this many problems you'd think they'd look into why this app has so many problems, along with a low rating that I somehow bypassed.
    more
  • Jan 30, 2021

    By Garret Jones
    Makes me login manually every single time. Used successfully just once. Tried using it a second time which is when I was presented with having to fill in my login credentials. Useless to me. I use complex passwords and don't remember them for every login. Saving my credentials for ease of login should go without saying - flawless. It does not save the credentials. You may note many people on here commenting on CC as a cell provider NOT commenting about this app. I'm rating the app.
    more
  • Doesn't show the correct amount due Dec 27, 2019

    By user915qmf
    I've been using this simple app for several months and it's fine for what it is, but it's not showing the correct payment due! I've been checking it regularly for weeks and it's been showing that I don't owe anything on my next payment due date (I've been paying extra), but suddenly today it says I owe $75! It's fine if it can't show the current amount owed until the billing cycle updates, but DON'T SHOW incorrect information! If the payment amount isn't current then just leave the old payment date in, don't put the next one and mislead your customers!! I've been using this app to check my data use on the fly, and I'm not confident that information is very current either, but this issue with showing the incorrect payment due amount/date is a major problem!!!
    more
  • Jan 12, 2021

    By Lewis & Loretta Polk
    Very very poor. Logged in, put in password but then the app just sits there. Does not respond to anything I do. As far as the phone service itself, Internet connection is extremely slow, and occasionally (1 or 2 every couple weeks) drops calls. I have been with cc for about 4 months now but I wish I had stayed with my previous service provider.
    more
  • Feb 9, 2021

    By Lee Messenger
    App used to work fine, lately it's useless. Can't log in, app just sits there. Calling support is also useless, they tell you to reboot and update, no change.

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