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About My Cloud OS 5
Introducing My Cloud OS 5
Welcome to our fresh new My Cloud NAS software ecosystem featuring our latest security updates for enhanced data privacy, improved stability and reliability, a modern mobile and web app experience, and improved photo/video viewing and sharing capabilities.
My Cloud OS 5 helps you easily back up and organize high volumes of content from multiple computers, smartphones, and tablets on your My Cloud NAS, on your own private network, and without costly subscriptions. Use the mobile or web app to remotely access and share files, photos and videos you save on your My Cloud NAS from anywhere with an Internet connection.
COLLECT YOUR CONTENT IN ONE PLACE
Set up automatic backups to save content from your multiple devices on your private My Cloud NAS. And with your files, photos, and videos organized in one place on your own network, you can easily streamline access to manage your projects and optimize workflows.
ACCESS REMOTELY
The My Cloud OS 5 mobile app makes your content available to your smartphone or tablet with an Internet connection, whether you’re at home or away. Stop lugging around external drives when you travel and simply access your important files with your smartphone or tablet.
EASY SHARING AND COLLABORATION
Easily share content with friends, family, and colleagues, or invite them to access your My Cloud NAS for seamless collaboration. My Cloud OS 5 makes it easy to share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet.
OPTIMIZED MULTI-MEDIA EXPERIENCE
My Cloud OS 5 delivers a beautiful photo and video viewing experience, so you get the most out of your multi-media library.
• Better Photo Viewing and Sharing: Preview RAW and HEIC photos before sending. Create albums to collect and organize photos for projects, special events, or just memories you want to share. Then, you can invite others to view or even add in their own photos.
• Sharper Video Sharing: Share high-quality video with friends, family or clients without compromising on resolution.
• Smooth Streaming: Download the Twonky Server or Plex Media Server to smoothly stream movies and music playlists stored on your My Cloud NAS to your TV, home entertainment system or mobile device.
Key App Features:
- Easily back up and organize high volumes of content from multiple smartphones and tablets on your private My Cloud NAS
- Remotely access all the content saved on your private My Cloud NAS without costly subscriptions
- Share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet
- Create an Album so you can easily share photos and videos with colleagues, clients, or family
- Smoothly stream movies and music playlists stored on your My Cloud NAS to your mobile device
Welcome to our fresh new My Cloud NAS software ecosystem featuring our latest security updates for enhanced data privacy, improved stability and reliability, a modern mobile and web app experience, and improved photo/video viewing and sharing capabilities.
My Cloud OS 5 helps you easily back up and organize high volumes of content from multiple computers, smartphones, and tablets on your My Cloud NAS, on your own private network, and without costly subscriptions. Use the mobile or web app to remotely access and share files, photos and videos you save on your My Cloud NAS from anywhere with an Internet connection.
COLLECT YOUR CONTENT IN ONE PLACE
Set up automatic backups to save content from your multiple devices on your private My Cloud NAS. And with your files, photos, and videos organized in one place on your own network, you can easily streamline access to manage your projects and optimize workflows.
ACCESS REMOTELY
The My Cloud OS 5 mobile app makes your content available to your smartphone or tablet with an Internet connection, whether you’re at home or away. Stop lugging around external drives when you travel and simply access your important files with your smartphone or tablet.
EASY SHARING AND COLLABORATION
Easily share content with friends, family, and colleagues, or invite them to access your My Cloud NAS for seamless collaboration. My Cloud OS 5 makes it easy to share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet.
OPTIMIZED MULTI-MEDIA EXPERIENCE
My Cloud OS 5 delivers a beautiful photo and video viewing experience, so you get the most out of your multi-media library.
• Better Photo Viewing and Sharing: Preview RAW and HEIC photos before sending. Create albums to collect and organize photos for projects, special events, or just memories you want to share. Then, you can invite others to view or even add in their own photos.
• Sharper Video Sharing: Share high-quality video with friends, family or clients without compromising on resolution.
• Smooth Streaming: Download the Twonky Server or Plex Media Server to smoothly stream movies and music playlists stored on your My Cloud NAS to your TV, home entertainment system or mobile device.
Key App Features:
- Easily back up and organize high volumes of content from multiple smartphones and tablets on your private My Cloud NAS
- Remotely access all the content saved on your private My Cloud NAS without costly subscriptions
- Share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet
- Create an Album so you can easily share photos and videos with colleagues, clients, or family
- Smoothly stream movies and music playlists stored on your My Cloud NAS to your mobile device
Write a Review
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Feb 20, 2021 Need to bring back the ability to upload all file types to your NAS device, not just photos. Defeats the purpose of having NAS storage. -
MyCloud 4100 NAS 16tb
Feb 7, 2021 I have been using this drive since 2015 and have been very pleased not only with the reliability but it’s accessibility while traveling. I travel internationally and have always been able to access my files. I use third party software for syncing to the drive and have peace of mind that my files are secure and safe. Would recommend this product to anyone needing this type of solution.more -
Feb 10, 2021 The app is way faster and less buggy then the previous version. But still leaves A LOT to be desired... Automatic Backup cannot be set up as desired, some folders are being grabbed automatically (DCIM) and one cannot do anything against it. For me the non-stop backing up of the Photo folder is nonsense: all the unwanted and blurry Fotos get sent to the cloud instantly, what is the sence in that??more -
Needs some improvement
Dec 13, 2020 I’m pretty disappointed that the only way to backup media is to choose a root folder. At least with the old app you could choose a sub folder. And also, it wouldn’t create a folder name itself, it just added new photos to the chosen folder that already existed. This is an annoyance as it’s 1 step forward, 2 steps back as not only is that an issue but I cannot just move the files as a series. I have to move all files individually. Thousands of photos 1 by 1?more -
Feb 3, 2021 This app won't allow you to login unless your password contains lower and uppercase letters. But the device does not require it. So during password creation you can create an all caps password, but you can't use the OS5 app. Other than that, so far I'm happy with its performance. You still have to open the app to backup stuff. I disliked not being able to backup photos to the folder of my choosing. I was forced to create separate shares for mine and my wife's phone which was annoying.more
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Feb 21, 2021 Upgrade was a HUGE mistake! Seemed to work ok the first day. It backed up my phone successfully. Now won't connect to the internet and can't add a share for my wife. A complete waste of time. This is the worst app I've ever had. -
Accessing Photos Is A Pain!
Nov 11, 2020 I have [tried] to upload my iCloud Photo Library as a 2nd back up solution to my NAS using this app. The app itself does look nicer but all this does not help if I cannot view the photos on my other devices properly. I have 20,000+ in my library and all I get is this huge endless list of photos that takes a million years to fetch the images from every time I open the app. Surely there should be a way to cache the thumbnails locally for quicker access? Also it does not seem to upload the folders. Therefore I am stuck with an endless list of photos. There is also no proper progress bar to tell me how many of my images have been uploaded correctly yet. I am also getting lots of „oops ... something went wrong!“ messages when I try to look at my photos from a different viewmore -
Feb 19, 2021 Edit: Problem is not solved at all! --- When I want to move a file I cannot see root folder (eg. public, transmission, ecc..) so I can just move files inside a folder and its children folders. Can you fix this behavior? -
Useless Without an Account
Feb 18, 2021 But trying to get this to work for several weeks. But every time I go through the steps to create an account I get the same error message telling me I’m not connected to the internet, which is wrong because I can download and install apps to my drive. The drive has the latest firmware and is in good condition. I tried the suggestions written on the community forums. Nothing worked. I emailed tech support and that didn’t help. Couldn’t even send them the log files they requested because Apple’s mail servers decided not to work for this particular situation. I’m starting to feel like WDC hates me and wants me to switch to a competitor because nothing works as advertised for me anymore. Yes, I am taking this personally now.more -
Worse than MyCloud3
Jan 24, 2021 I’ve owned several MyCloud devices over the years. I’m done with this company. I recently updated the firmware on my newest 20TB drive from version 3 to version 5. It took nearly 2 weeks for the drive to index all of the files. After that the hard drives are still very active, when even when they are not in use. This will cause the drives to wear out faster. What’s worse is that each user now needs to register and be logged into a western digital account in order to view the files with the app. This was not required on version 3. This morning I opened the app to view my files. The app had logged me out. I tried to log in to no avail. It just hangs at login. I wont be purchasing Western Digital products again.more
No reviews available
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MyCloud 4100 NAS 16tb
Feb 7, 2021 I have been using this drive since 2015 and have been very pleased not only with the reliability but it’s accessibility while traveling. I travel internationally and have always been able to access my files. I use third party software for syncing to the drive and have peace of mind that my files are secure and safe. Would recommend this product to anyone needing this type of solution.more -
Great
Dec 12, 2020 Love this app except since December 8 I have not been able to use the app to get anything. It will not connect no matter what even though it’s sees it it just won’t display so that I can access my folders. This happened right after they are so update on the iPhone please check itmore -
Jan 28, 2021 Way way way better than the old OS. Much snappier response times from local network mappings to remote connections via cellular devices or wifi. Finally my NAS is behaving like it is supoosed to. Good Job WD Also good job for stopping the crawler service that reported back statistics on file types. What a waste of precious resources that was!more -
Feb 12, 2021 It's been relatively easy to use. Though I had to learn a few unique things about how storage filling works. It's been really easy to share files and folders. Our extended family has been putting together family pictures and videos. This has been a nice secure space to do that.more -
Smooth
Feb 20, 2021 There are a lot of upgrades on Apps and usually I’m mad about something they changed. Something they added that mad it more difficult to use rather than easier. This did the total opposite it made it basic so anyone can use it. 5 SOLID STARS YALL GOT EVERYTHING RIGHT!!!!!!!more
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Needs some improvement
Dec 13, 2020 I’m pretty disappointed that the only way to backup media is to choose a root folder. At least with the old app you could choose a sub folder. And also, it wouldn’t create a folder name itself, it just added new photos to the chosen folder that already existed. This is an annoyance as it’s 1 step forward, 2 steps back as not only is that an issue but I cannot just move the files as a series. I have to move all files individually. Thousands of photos 1 by 1?more -
Feb 3, 2021 This app won't allow you to login unless your password contains lower and uppercase letters. But the device does not require it. So during password creation you can create an all caps password, but you can't use the OS5 app. Other than that, so far I'm happy with its performance. You still have to open the app to backup stuff. I disliked not being able to backup photos to the folder of my choosing. I was forced to create separate shares for mine and my wife's phone which was annoying.more -
Was working fine until a few days ago.
Dec 12, 2020 Made the update to OS5 and my NAS indexes for about 3 days. App was working just fine except auto backup just doesn’t work on iOS. Now as of Dec 10th the app no longer connects to the NAS at home on the same WiFi or away. Please fix. Update: Logging off and signing back in has fixed the problem. Auto update still doesn’t work. Have to manually sync images by opening the app every so often.more -
My cloud update and I can no longer connect
Dec 13, 2020 My cloud firmware was updated yesterday. Now this app cannot connect to it. This isn’t good when you need dependability. UPDATE: Rebooted all. Sent a new invite to myself. Manually entered user of and password. Finally work again. This outage was terrible and unnecessary for a mission critical app. Hours to figure out how to fix this mess.more
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Feb 20, 2021 Need to bring back the ability to upload all file types to your NAS device, not just photos. Defeats the purpose of having NAS storage. -
Feb 10, 2021 The app is way faster and less buggy then the previous version. But still leaves A LOT to be desired... Automatic Backup cannot be set up as desired, some folders are being grabbed automatically (DCIM) and one cannot do anything against it. For me the non-stop backing up of the Photo folder is nonsense: all the unwanted and blurry Fotos get sent to the cloud instantly, what is the sence in that??more -
Feb 7, 2021 Unlike the Wd Photos App for the OS3 the OS5 app douse not create a folder like this year_month it just dumps every thing to the main folder. It would be great if the OS5 app would do that. Add option to backup new photos only, For me most photos are all ready backed up. Wd photos auto backups new photos with out the need to launch the app, can you please do this for the new OS5 App or upgrade the Wd Photos app to support the new OS5.more -
Needs more basic functionality
Oct 29, 2020 1. Being able to edit/create simple text files in place. 2. Being able to upload PDFs or other file types besides just photos & videos through “+Add Something” from mobile phone. Otherwise, works like why other cloud storage service. Giving it 3 stars due to lack of such basic functionality.more -
Poorly designed app
Jan 5, 2021 I can be sitting in the same room as my MyCloud drive and the app tries to connect for 2-3 minutes before failing and asking me to try again. It is a rare occasion that the app connects to the drive in a reasonable amount of time. This app definitely needs some work. PS. I am IT professional who designs and supports software with an MSIS degree.more
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Disappointing
Feb 3, 2021 This App looks lovely, but is not as good as the old App. Transferring files no longer shows you individual file progress, and seems to take longer, and you are limited to 20 items at once. There are various other things, like why is there still no support for drag and drop and split screen? The whole point of MyCloud is to be able to move files to and from it, and this App could be so much better. Very disappointing.more -
Feb 2, 2021 Edited review: UI improvements mask a more fundamental lack of functionality compared to OS 3. No background media player; no ability to manage (delete/rename) Shares within app; no clear way to upload files that are not photos or videos; no categorised media view (e.g. tabs for Photo, Video, Music); indexing times can be arduously long yet are not made very obvious. Thankfully switching over existing cloud accounts and TimeMachine (Mac) backups is relatively smooth.more -
Jan 26, 2021 1. OS5 on NAS - why do you remove circle statistic of file types on dashboard ? 2. OS5 on NAS - why indexing is so long ? It always rise my device on heights 24/7... 3. OS5 on Android app, why we can only check photos ? I want to check/use/backup all of my data, not only photos ... 4. Security is a high plus but what cost !!!more -
Jan 27, 2021 Regretting my decision to "upgrade" from OS 3 to OS 5. No way to copy files from the My Cloud drive to my phone as I could with OS 3. Very disappointing. Until this basic functionality is implemented (will they?), I recommend staying with OS 3.more
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Feb 21, 2021 Upgrade was a HUGE mistake! Seemed to work ok the first day. It backed up my phone successfully. Now won't connect to the internet and can't add a share for my wife. A complete waste of time. This is the worst app I've ever had. -
Accessing Photos Is A Pain!
Nov 11, 2020 I have [tried] to upload my iCloud Photo Library as a 2nd back up solution to my NAS using this app. The app itself does look nicer but all this does not help if I cannot view the photos on my other devices properly. I have 20,000+ in my library and all I get is this huge endless list of photos that takes a million years to fetch the images from every time I open the app. Surely there should be a way to cache the thumbnails locally for quicker access? Also it does not seem to upload the folders. Therefore I am stuck with an endless list of photos. There is also no proper progress bar to tell me how many of my images have been uploaded correctly yet. I am also getting lots of „oops ... something went wrong!“ messages when I try to look at my photos from a different viewmore -
Feb 19, 2021 Edit: Problem is not solved at all! --- When I want to move a file I cannot see root folder (eg. public, transmission, ecc..) so I can just move files inside a folder and its children folders. Can you fix this behavior? -
Useless Without an Account
Feb 18, 2021 But trying to get this to work for several weeks. But every time I go through the steps to create an account I get the same error message telling me I’m not connected to the internet, which is wrong because I can download and install apps to my drive. The drive has the latest firmware and is in good condition. I tried the suggestions written on the community forums. Nothing worked. I emailed tech support and that didn’t help. Couldn’t even send them the log files they requested because Apple’s mail servers decided not to work for this particular situation. I’m starting to feel like WDC hates me and wants me to switch to a competitor because nothing works as advertised for me anymore. Yes, I am taking this personally now.more -
Worse than MyCloud3
Jan 24, 2021 I’ve owned several MyCloud devices over the years. I’m done with this company. I recently updated the firmware on my newest 20TB drive from version 3 to version 5. It took nearly 2 weeks for the drive to index all of the files. After that the hard drives are still very active, when even when they are not in use. This will cause the drives to wear out faster. What’s worse is that each user now needs to register and be logged into a western digital account in order to view the files with the app. This was not required on version 3. This morning I opened the app to view my files. The app had logged me out. I tried to log in to no avail. It just hangs at login. I wont be purchasing Western Digital products again.more
What’s Groovy
I’m happy with the app overall but The old app had a progress bar for the downloads which made it easy to track progress would like something similar.
Could you also let the app show a preview of all files not just pictures.
Also, if there is a duplicate file please let the app download it anyway and either rename it or just have the duplicate name. I had downloads where it just stops because it’s sees a duplicate file. Very frustrating.
more
less
What’s Subpar
The fact that you can't copy files, only move then and that you can't download an entire folder make OS5 a huge disappointment and almost useless. They even removed the web file manager so you can't manage your files directly from the local interface. They also discontinued the Windows file manager. It is insane the idea that they keep removing more features each time a new update is out.
more
less
Filter Reviews
-
Need to bring back the ability to upload all file types to your NAS device, not just photos. Defeats the purpose of having NAS storage.
-
MyCloud 4100 NAS 16tb
I have been using this drive since 2015 and have been very pleased not only with the reliability but it’s accessibility while traveling. I travel internationally and have always been able to access my files. I use third party software for syncing to the drive and have peace of mind that my files are secure and safe. Would recommend this product to anyone needing this type of solution. -
The app is way faster and less buggy then the previous version. But still leaves A LOT to be desired... Automatic Backup cannot be set up as desired, some folders are being grabbed automatically (DCIM) and one cannot do anything against it. For me the non-stop backing up of the Photo folder is nonsense: all the unwanted and blurry Fotos get sent to the cloud instantly, what is the sence in that??
-
Needs some improvement
I’m pretty disappointed that the only way to backup media is to choose a root folder. At least with the old app you could choose a sub folder. And also, it wouldn’t create a folder name itself, it just added new photos to the chosen folder that already existed. This is an annoyance as it’s 1 step forward, 2 steps back as not only is that an issue but I cannot just move the files as a series. I have to move all files individually. Thousands of photos 1 by 1? -
This app won't allow you to login unless your password contains lower and uppercase letters. But the device does not require it. So during password creation you can create an all caps password, but you can't use the OS5 app. Other than that, so far I'm happy with its performance. You still have to open the app to backup stuff. I disliked not being able to backup photos to the folder of my choosing. I was forced to create separate shares for mine and my wife's phone which was annoying.
-
Great
Love this app except since December 8 I have not been able to use the app to get anything. It will not connect no matter what even though it’s sees it it just won’t display so that I can access my folders. This happened right after they are so update on the iPhone please check it -
Was working fine until a few days ago.
Made the update to OS5 and my NAS indexes for about 3 days. App was working just fine except auto backup just doesn’t work on iOS. Now as of Dec 10th the app no longer connects to the NAS at home on the same WiFi or away. Please fix. Update: Logging off and signing back in has fixed the problem. Auto update still doesn’t work. Have to manually sync images by opening the app every so often. -
Way way way better than the old OS. Much snappier response times from local network mappings to remote connections via cellular devices or wifi. Finally my NAS is behaving like it is supoosed to. Good Job WD Also good job for stopping the crawler service that reported back statistics on file types. What a waste of precious resources that was!
-
Unlike the Wd Photos App for the OS3 the OS5 app douse not create a folder like this year_month it just dumps every thing to the main folder. It would be great if the OS5 app would do that. Add option to backup new photos only, For me most photos are all ready backed up. Wd photos auto backups new photos with out the need to launch the app, can you please do this for the new OS5 App or upgrade the Wd Photos app to support the new OS5.
-
It's been relatively easy to use. Though I had to learn a few unique things about how storage filling works. It's been really easy to share files and folders. Our extended family has been putting together family pictures and videos. This has been a nice secure space to do that.
-
Excelente
This app is excellent to take back up of all your devices.
-
MyCloud 4100 NAS 16tb
I have been using this drive since 2015 and have been very pleased not only with the reliability but it’s accessibility while traveling. I travel internationally and have always been able to access my files. I use third party software for syncing to the drive and have peace of mind that my files are secure and safe. Would recommend this product to anyone needing this type of solution. -
Great
Love this app except since December 8 I have not been able to use the app to get anything. It will not connect no matter what even though it’s sees it it just won’t display so that I can access my folders. This happened right after they are so update on the iPhone please check it -
Way way way better than the old OS. Much snappier response times from local network mappings to remote connections via cellular devices or wifi. Finally my NAS is behaving like it is supoosed to. Good Job WD Also good job for stopping the crawler service that reported back statistics on file types. What a waste of precious resources that was!
-
It's been relatively easy to use. Though I had to learn a few unique things about how storage filling works. It's been really easy to share files and folders. Our extended family has been putting together family pictures and videos. This has been a nice secure space to do that.
-
Smooth
There are a lot of upgrades on Apps and usually I’m mad about something they changed. Something they added that mad it more difficult to use rather than easier. This did the total opposite it made it basic so anyone can use it. 5 SOLID STARS YALL GOT EVERYTHING RIGHT!!!!!!! -
Excelent until yesterday
I have been really happy with the update to OS5 but since yesterday December 8th, 2020 I haven’t been able to access from the app, but I have been able to access from Safari with no problem. Please solve it. -
Finally a service that works
I h ace been using my cloud for 3 years now and have painfully accepted its results. With the addition of this new software upgrade and Goodsync WD my cloud may now finally be a decent backup and real-time storage device. Fingers crossed. -
A very reliable NAS
Been using it for almost 2 year now got a refurb unit on a budget and it never failed me satisfied my need as a back up and as a hme media server love this product and when the budget permits i might upgrade to a 4 bay unit. -
Once os5 is installed on the NAS and it has done its three day long indexing of the content you can start enjoying the beauty of easily listening to your music over the Internet wherever you are. A massive improvement compared to os3.
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OS5 superior to OS3
Im pleased with this latest OS5 software. Installed on my phone without issue. With my phone, i can access all my data anywhere in the world! I'm very happy with the OS5 improvements. Thank you so much!
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Needs some improvement
I’m pretty disappointed that the only way to backup media is to choose a root folder. At least with the old app you could choose a sub folder. And also, it wouldn’t create a folder name itself, it just added new photos to the chosen folder that already existed. This is an annoyance as it’s 1 step forward, 2 steps back as not only is that an issue but I cannot just move the files as a series. I have to move all files individually. Thousands of photos 1 by 1? -
This app won't allow you to login unless your password contains lower and uppercase letters. But the device does not require it. So during password creation you can create an all caps password, but you can't use the OS5 app. Other than that, so far I'm happy with its performance. You still have to open the app to backup stuff. I disliked not being able to backup photos to the folder of my choosing. I was forced to create separate shares for mine and my wife's phone which was annoying.
-
Was working fine until a few days ago.
Made the update to OS5 and my NAS indexes for about 3 days. App was working just fine except auto backup just doesn’t work on iOS. Now as of Dec 10th the app no longer connects to the NAS at home on the same WiFi or away. Please fix. Update: Logging off and signing back in has fixed the problem. Auto update still doesn’t work. Have to manually sync images by opening the app every so often. -
My cloud update and I can no longer connect
My cloud firmware was updated yesterday. Now this app cannot connect to it. This isn’t good when you need dependability. UPDATE: Rebooted all. Sent a new invite to myself. Manually entered user of and password. Finally work again. This outage was terrible and unnecessary for a mission critical app. Hours to figure out how to fix this mess.
-
Need to bring back the ability to upload all file types to your NAS device, not just photos. Defeats the purpose of having NAS storage.
-
The app is way faster and less buggy then the previous version. But still leaves A LOT to be desired... Automatic Backup cannot be set up as desired, some folders are being grabbed automatically (DCIM) and one cannot do anything against it. For me the non-stop backing up of the Photo folder is nonsense: all the unwanted and blurry Fotos get sent to the cloud instantly, what is the sence in that??
-
Unlike the Wd Photos App for the OS3 the OS5 app douse not create a folder like this year_month it just dumps every thing to the main folder. It would be great if the OS5 app would do that. Add option to backup new photos only, For me most photos are all ready backed up. Wd photos auto backups new photos with out the need to launch the app, can you please do this for the new OS5 App or upgrade the Wd Photos app to support the new OS5.
-
Needs more basic functionality
1. Being able to edit/create simple text files in place. 2. Being able to upload PDFs or other file types besides just photos & videos through “+Add Something” from mobile phone. Otherwise, works like why other cloud storage service. Giving it 3 stars due to lack of such basic functionality. -
Poorly designed app
I can be sitting in the same room as my MyCloud drive and the app tries to connect for 2-3 minutes before failing and asking me to try again. It is a rare occasion that the app connects to the drive in a reasonable amount of time. This app definitely needs some work. PS. I am IT professional who designs and supports software with an MSIS degree.
Filter Reviews
-
Upgrade was a HUGE mistake! Seemed to work ok the first day. It backed up my phone successfully. Now won't connect to the internet and can't add a share for my wife. A complete waste of time. This is the worst app I've ever had.
-
Accessing Photos Is A Pain!
I have [tried] to upload my iCloud Photo Library as a 2nd back up solution to my NAS using this app. The app itself does look nicer but all this does not help if I cannot view the photos on my other devices properly. I have 20,000+ in my library and all I get is this huge endless list of photos that takes a million years to fetch the images from every time I open the app. Surely there should be a way to cache the thumbnails locally for quicker access? Also it does not seem to upload the folders. Therefore I am stuck with an endless list of photos. There is also no proper progress bar to tell me how many of my images have been uploaded correctly yet. I am also getting lots of „oops ... something went wrong!“ messages when I try to look at my photos from a different view -
Edit: Problem is not solved at all! --- When I want to move a file I cannot see root folder (eg. public, transmission, ecc..) so I can just move files inside a folder and its children folders. Can you fix this behavior?
-
Useless Without an Account
But trying to get this to work for several weeks. But every time I go through the steps to create an account I get the same error message telling me I’m not connected to the internet, which is wrong because I can download and install apps to my drive. The drive has the latest firmware and is in good condition. I tried the suggestions written on the community forums. Nothing worked. I emailed tech support and that didn’t help. Couldn’t even send them the log files they requested because Apple’s mail servers decided not to work for this particular situation. I’m starting to feel like WDC hates me and wants me to switch to a competitor because nothing works as advertised for me anymore. Yes, I am taking this personally now. -
Worse than MyCloud3
I’ve owned several MyCloud devices over the years. I’m done with this company. I recently updated the firmware on my newest 20TB drive from version 3 to version 5. It took nearly 2 weeks for the drive to index all of the files. After that the hard drives are still very active, when even when they are not in use. This will cause the drives to wear out faster. What’s worse is that each user now needs to register and be logged into a western digital account in order to view the files with the app. This was not required on version 3. This morning I opened the app to view my files. The app had logged me out. I tried to log in to no avail. It just hangs at login. I wont be purchasing Western Digital products again. -
Just updated the app (2/18/21). It's backing up all my photos and videos again which it already backed up before. Why!?
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Not worth the upgrade
With OS 3, I could manipulate files much easier - like edit in place and move from one server to another - and the support for the Files app was pretty decent, which gave me a lot of additional options. With OS 5, I can “see” only one of my servers at a time, have much more limited editing in place, and it’s slow as molasses. I upgraded my main server (1.5 TB of data and a LOT of files) three days ago, and it still hasn’t finished indexing all the files. Because it’s not done indexing yet, I can get to only some of my files. Tip: If you’re on the same network as your server, link to it in the Files app via its IP address - that lets you see all files and is super fast. I wish I could go back to OS 3, but WD says it’s a one-way upgrade. Needs work. -
Update: If I could give this zero stars I would. I had originally given it two stars but I've used the app for a couple months and have changed my opinion. I think they needed another 6 months of development before pushing this out. The app is slow, buggy and missing key features that we had with the OS3 version. They authenticate through their own servers. If those servers go down (like they did this morning), you can't log into your own device. Unless you want to use an FTP app to copy a file to your phone or tablet, you can't access your own content sitting on the desk next to you. The old version allowed you to authenticate locally so you could use your cloud without their servers being online. But, sadly, they removed that ability as an "improvement" for OS5. Support from WD is also poor. Hopefully they'll push out new builds soon because this is almost unusable. This app is quite likely the worst one I've ever used. What a total PoS.
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Two Good new Functions on this new app: ability to reboot or shutdown your NAS remotely. However I have given the lowest rating because there is absolutely no excuse for removing very useful functionality that was available on the old OS 3 version. To give just one example: you cannot perform a very simple task such as upload or download a file to your mobile phone! Just this one example makes the WD NAS completely useless for many people. Stunning incompetence is only way to describe this!!
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Huge step backward
Does not allow LAN access unless you use my cloud account. I bought WD NAS to avoid giving 3rd parties access to private file. Functionality of old app was acceptable. Not great but functional. New app is useless. You cannot even move a file to another share on the same NAS. I only used this app because it’s the only way to access files on iPad from my NAS since I upgraded to mycloud OS5. DO NOT UPGRADE if you want to have private LAN access without having to use WD’s mycloud. Also broke backup functionality between Multiple WD NAS that I am running. I only upgraded 1 NAS to OS5. Won’t make that mistake on the others....
No reviews available
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Disappointing
This App looks lovely, but is not as good as the old App. Transferring files no longer shows you individual file progress, and seems to take longer, and you are limited to 20 items at once. There are various other things, like why is there still no support for drag and drop and split screen? The whole point of MyCloud is to be able to move files to and from it, and this App could be so much better. Very disappointing. -
Edited review: UI improvements mask a more fundamental lack of functionality compared to OS 3. No background media player; no ability to manage (delete/rename) Shares within app; no clear way to upload files that are not photos or videos; no categorised media view (e.g. tabs for Photo, Video, Music); indexing times can be arduously long yet are not made very obvious. Thankfully switching over existing cloud accounts and TimeMachine (Mac) backups is relatively smooth.
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1. OS5 on NAS - why do you remove circle statistic of file types on dashboard ? 2. OS5 on NAS - why indexing is so long ? It always rise my device on heights 24/7... 3. OS5 on Android app, why we can only check photos ? I want to check/use/backup all of my data, not only photos ... 4. Security is a high plus but what cost !!!
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Regretting my decision to "upgrade" from OS 3 to OS 5. No way to copy files from the My Cloud drive to my phone as I could with OS 3. Very disappointing. Until this basic functionality is implemented (will they?), I recommend staying with OS 3.
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Upgrade was a HUGE mistake! Seemed to work ok the first day. It backed up my phone successfully. Now won't connect to the internet and can't add a share for my wife. A complete waste of time. This is the worst app I've ever had.
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Accessing Photos Is A Pain!
I have [tried] to upload my iCloud Photo Library as a 2nd back up solution to my NAS using this app. The app itself does look nicer but all this does not help if I cannot view the photos on my other devices properly. I have 20,000+ in my library and all I get is this huge endless list of photos that takes a million years to fetch the images from every time I open the app. Surely there should be a way to cache the thumbnails locally for quicker access? Also it does not seem to upload the folders. Therefore I am stuck with an endless list of photos. There is also no proper progress bar to tell me how many of my images have been uploaded correctly yet. I am also getting lots of „oops ... something went wrong!“ messages when I try to look at my photos from a different view -
Edit: Problem is not solved at all! --- When I want to move a file I cannot see root folder (eg. public, transmission, ecc..) so I can just move files inside a folder and its children folders. Can you fix this behavior?
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Useless Without an Account
But trying to get this to work for several weeks. But every time I go through the steps to create an account I get the same error message telling me I’m not connected to the internet, which is wrong because I can download and install apps to my drive. The drive has the latest firmware and is in good condition. I tried the suggestions written on the community forums. Nothing worked. I emailed tech support and that didn’t help. Couldn’t even send them the log files they requested because Apple’s mail servers decided not to work for this particular situation. I’m starting to feel like WDC hates me and wants me to switch to a competitor because nothing works as advertised for me anymore. Yes, I am taking this personally now. -
Worse than MyCloud3
I’ve owned several MyCloud devices over the years. I’m done with this company. I recently updated the firmware on my newest 20TB drive from version 3 to version 5. It took nearly 2 weeks for the drive to index all of the files. After that the hard drives are still very active, when even when they are not in use. This will cause the drives to wear out faster. What’s worse is that each user now needs to register and be logged into a western digital account in order to view the files with the app. This was not required on version 3. This morning I opened the app to view my files. The app had logged me out. I tried to log in to no avail. It just hangs at login. I wont be purchasing Western Digital products again. -
Just updated the app (2/18/21). It's backing up all my photos and videos again which it already backed up before. Why!?
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Not worth the upgrade
With OS 3, I could manipulate files much easier - like edit in place and move from one server to another - and the support for the Files app was pretty decent, which gave me a lot of additional options. With OS 5, I can “see” only one of my servers at a time, have much more limited editing in place, and it’s slow as molasses. I upgraded my main server (1.5 TB of data and a LOT of files) three days ago, and it still hasn’t finished indexing all the files. Because it’s not done indexing yet, I can get to only some of my files. Tip: If you’re on the same network as your server, link to it in the Files app via its IP address - that lets you see all files and is super fast. I wish I could go back to OS 3, but WD says it’s a one-way upgrade. Needs work. -
Update: If I could give this zero stars I would. I had originally given it two stars but I've used the app for a couple months and have changed my opinion. I think they needed another 6 months of development before pushing this out. The app is slow, buggy and missing key features that we had with the OS3 version. They authenticate through their own servers. If those servers go down (like they did this morning), you can't log into your own device. Unless you want to use an FTP app to copy a file to your phone or tablet, you can't access your own content sitting on the desk next to you. The old version allowed you to authenticate locally so you could use your cloud without their servers being online. But, sadly, they removed that ability as an "improvement" for OS5. Support from WD is also poor. Hopefully they'll push out new builds soon because this is almost unusable. This app is quite likely the worst one I've ever used. What a total PoS.
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Two Good new Functions on this new app: ability to reboot or shutdown your NAS remotely. However I have given the lowest rating because there is absolutely no excuse for removing very useful functionality that was available on the old OS 3 version. To give just one example: you cannot perform a very simple task such as upload or download a file to your mobile phone! Just this one example makes the WD NAS completely useless for many people. Stunning incompetence is only way to describe this!!
-
Huge step backward
Does not allow LAN access unless you use my cloud account. I bought WD NAS to avoid giving 3rd parties access to private file. Functionality of old app was acceptable. Not great but functional. New app is useless. You cannot even move a file to another share on the same NAS. I only used this app because it’s the only way to access files on iPad from my NAS since I upgraded to mycloud OS5. DO NOT UPGRADE if you want to have private LAN access without having to use WD’s mycloud. Also broke backup functionality between Multiple WD NAS that I am running. I only upgraded 1 NAS to OS5. Won’t make that mistake on the others....
There are no editor reviews currently available. Please check again soon.
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Release Notes
4.14.0.1853
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