My Bath & Body Works

The app is great but is lacking when it comes to customer support options. One of my recent purchases was oddly damaged and looked like it was done on purpose. I purchased 5 wall flowers and could smell the scent of one of them before I even opened the box, letting me know something had leaked. But there was nothing leaking anywhere, the box wasn’t even penetrated or punctured. Everything looked fine minus one bulb that was looking slightly empty. It was still sealed however and looked perfectly fine. When I opened it, that’s when I noticed that someone had literally nailed the scent stick to the cap and shattered the entire rim of the bulb making it unusable. I tried to find an option to do a chat with customer service to see if I could be sent a new one but every page just buffered or took me nowhere. So I left a review and uploaded pictures for proof. Conveniently the review was denied because it was “shipping related” which I don’t believe seeing how nothing else in or outside of the package wasn’t damaged at all nor was the cap to the bulb. Regardless though, I find it funny that my review for a visibly broken item can be rejected yet Nobody’s offered to compensate for it. Customers need other ways to contact support other than just a phone number and mailing address.

So.... several years ago, I downloaded this app only to find out that it’s unusable in my region or state. Not sure which. I’m in Oregon. I’ve been shopping at Bath and Body Works since a store opened in my town 21 years ago. You can imagine how much I’ve spent over the years. Plus I never get the emails with offers or coupons even though I’ve signed up hundreds of times. Anyhoot..I ended up deleting the app. During the early part of the pandemic, when all stores were closed, I started ordering online. No coupons or offers were available for months so me and everyone I knew was paying full price for new arrivals. Then one day I noticed there was an app. I got excited, and went to download it and noticed it was in the cloud. Hmmmm.. strange. That means I’ve downloaded it in the past and deleted it. Imagine my dismay to find that it’s STILL NOT available in my area. Really BBWs?? What gives? People on the BBWs lovers FB group just gloat about the great coupons they get and the rewards they earn. 90 dollars worth of product for 11 dollars and no shipping fees? Really? How is that equitable? Please include every area in the rewards program app, or discontinue it...

I just have to say thank you for all of your wonderful products. I have no complaints whatsoever. I enjoy shopping online and visiting the store when time permits, however shopping online is just as convenient if not even better. I’m saying that because agents will help you with making decisions and making any necessary adjustments with any questions so on and so forth. I absolutely love this store or app because it makes me feel healthy inside and on the outside. Please keep up your best in class customer service and products. Looking forward to any new products Bath and Bodyworks launches in the future. People awaken your senses and treat yourself to something special from the top of your head to the bottom of your feet. You will not be disappointed. If anything you will be happy and filled with joy from any scent or product you choose. Try something new for a change and I guarantee you will be elated. If your not so sure about the scent do not be afraid to mix scents and create your own signature fragrance. I do and people constantly ask what I am wearing. BBW you’re welcome and thank you. Life long customer since you opened!!!!

Every Bath and Body store I hv shopped in allows me to hv a comfortable and speedy shopping experience.... It’s great to hv a person at the door to great and ask if you were looking for something special.... She directed me to the 1st place I wanted... that was very helpful... The stores hv employees to answer a question stationed throughout the store and the people at the registers moved quickly ..and were friendly... During these COVID19 TIMES ... Shopping is stressful but necessary and I really appreciate the consideration given us that Bath and Body has staffed their stores so we feel safe and still enjoy our shopping experiences... I will not shop on line so going into a store is important to me... I hv family in different cities and shop in these stores and applaud your stores and staffs in : Santee, Ca..., Aliso Viejo, Ca., Followed by the stores in the Malls in Mission Viejo, Ca, El Cajon, Ca., Mission Valley, San Diego , Ca... Thank you for picking wonderful staffs and managers, beautiful displays, great smells in the store, keeping very clean stores, and terrific products ... I am a very busy person.....a fast and pleasurable experience in every one of these stores... Thank you, ~ Joyce S.~

I like the app but sometimes it can take a while to load. I'm having an issue currently trying to change from shipping to store pickup, after I enter my location it freezes and stays stuck on the page that says "just one sec, we're pulling up your store" It's almost Christmas though so maybe the servers are just overloaded from a lot of people doing last minute shopping or something. Overall it's a decent shopping experience.

Great deals! Only problems is the shopping page likes to not load quite a bit. also I never received my points for my in store purchase that I made a few days ago. they said they would show up within 72 hours because I gave them my phone number.. but it didn't. I can't complain bc I got a $10 off coupon and there's so many products for under $5 with the huge sale.. but I do believe you should get free shipping if you spend a certain amount. I'm basically paying double on shipping as 1 item cost.

The B&BW app works way better than the website! The website account errors seemed to be the reason I never got my promotional coupons in the mail. It's the first time in 2 years that I have gotten coupons thanks to it being digital! I have heard from fam & friends that purchase points stop being credited to your app within the first months though, so I am anxious to see if the perks of having the app will dissappear.

For the most part, runs smoothly. The cart, coupons and all other rewards work great as intended. Only downside I've had is the menu for navigating not working or freezing. If you know what you want to look for and search instead it'll work fine, but sometimes the menu just locks. This makes the browsing experience lackluster at times.

Really like the app! Has made Christmas shopping especially easy...however, when I am browsing items under the "Shop" tab and minimize the app to go to another app, everything on the page disappears except the navigation bar at the bottom of the app. I have to close the app out and reopen it or cycle through the navigation bar a few times before the items will reload. This gets frustrating. Would have rated 5 stars if this wasn't an issue.

not a super smooth app. it takes a while for things to load when adding or removing to cart, but that's not a huge deal. the main issue I have and why I rated three stars is the fact that the app WILL NOT find a store. I have one in my city (less than ten miles away) and the app just spins forever saying 'one sec, we're pulling up your store' but never actually pulls it. frustrating!

So this is why, I am only giving 3 stars...The "change your store" option takes FOREVER to load and stays stuck on "pulling up your store". Sometimes it never loads at all and I have to go to the website to order and pick-up. I have checked that maybe it was my network, but I tried it at several different places with different networks and times of the the day, and it still took long to load. It's frustrating because it would be great if it was easier to order in the app. Please fix this.

I absolutely love B&BW!!!! The app is easy to use and love the rewards program. The only thing is that I have to order in the app and pickup in store or have it shipped to me, inorder for me to use my rewards. I can't wait until they have the rewards program in more areas. Well I have to say now my app is running slowly freezing up and yes I've checked for any updates. It doesn't matter if it's my internet or wifi connection it seems to all run the same. I've lost good items due to this.