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Microsoft Authenticator

Microsoft Authenticator

Microsoft Corporation

No more passwords, easier sign-in, and greater protection for your accounts.

4.7 Ratings 936K+ Reviews 50M+ Downloads

Ratings & Reviews

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  • This is not 2 Step verification. Jul 19, 2021

    By Droppachoppa474
    Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys.
  • Jan 18, 2022

    By James Yuenger
    Its been a while since original review, but I still use the authenticator on a daily basis and its quick and simple use has been consistently reliable, and useful. From Windows - xbox you cant look at life in tech w/o Microsoft, & earned it. That's increasing, from access to free OS like versions of linux or new windows 10 coming that runs with minimalprocesses, +xbox becoming the powerhouse for pc & councel gamers, allowing consumers $$$ towards portabil ity.
  • Love the App! But could use some improvements Dec 22, 2021

    By ryanack24
    Overall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!
  • Our preferred MFA application Aug 17, 2021

    By SimonTuffGuy
    Microsoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5.
  • Jan 21, 2022

    By Greg
    It works! Has good options for one click approval or challenge-based or frequently changing codes. I like using it for "something I have" means of authentication.
  • Wonderful app, but two things could be improved Feb 18, 2021

    By 🐸 (Frog)
    Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?
  • Jan 19, 2022

    By c0rrupt reality
    Make sure whatever account you can use to restore phone,YOU don't have 2FA enable on that account. You have no access to apps so you cannot get the code needed (android). During restore those two 2FA apps should be part of the restore process by default (which android with have to enable). App works great just don't make the error I did,by having 5 email accounts have having 2FA. I tried logging into my Gmail account multiple times and eventually Gmail/Google just removed the 2FA then I logged n
  • Jan 19, 2022

    By Tony Shouse
    I appreciate not having passwords. It's much easier to press approve than try to find my password manager and go through the rigor moral of finding the right username and password. Thanks
  • Great on iPhone Watch app is a bust Oct 3, 2018

    By EdLewis2
    Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
  • Jan 19, 2022

    By Ray Melvin
    App works fine, but the lack of an Android wear companion app is annoying. Minus two stars for not having the wear side of things covered.
  • This is not 2 Step verification. Jul 19, 2021

    By Droppachoppa474
    Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys.
  • Jan 18, 2022

    By James Yuenger
    Its been a while since original review, but I still use the authenticator on a daily basis and its quick and simple use has been consistently reliable, and useful. From Windows - xbox you cant look at life in tech w/o Microsoft, & earned it. That's increasing, from access to free OS like versions of linux or new windows 10 coming that runs with minimalprocesses, +xbox becoming the powerhouse for pc & councel gamers, allowing consumers $$$ towards portabil ity.
  • Love the App! But could use some improvements Dec 22, 2021

    By ryanack24
    Overall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!
  • Our preferred MFA application Aug 17, 2021

    By SimonTuffGuy
    Microsoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5.
  • Jan 21, 2022

    By Greg
    It works! Has good options for one click approval or challenge-based or frequently changing codes. I like using it for "something I have" means of authentication.
  • Wonderful app, but two things could be improved Feb 18, 2021

    By 🐸 (Frog)
    Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?
  • Jan 19, 2022

    By c0rrupt reality
    Make sure whatever account you can use to restore phone,YOU don't have 2FA enable on that account. You have no access to apps so you cannot get the code needed (android). During restore those two 2FA apps should be part of the restore process by default (which android with have to enable). App works great just don't make the error I did,by having 5 email accounts have having 2FA. I tried logging into my Gmail account multiple times and eventually Gmail/Google just removed the 2FA then I logged n
  • Jan 19, 2022

    By Tony Shouse
    I appreciate not having passwords. It's much easier to press approve than try to find my password manager and go through the rigor moral of finding the right username and password. Thanks
  • Great on iPhone Watch app is a bust Oct 3, 2018

    By EdLewis2
    Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
  • Jan 19, 2022

    By Ray Melvin
    App works fine, but the lack of an Android wear companion app is annoying. Minus two stars for not having the wear side of things covered.
  • Jan 20, 2022

    By Z D
    When I look at the screen to unlock after approving a sign in. It just asks me for screen unlock over and over again and doesn't allow the login. It basically has made it even more difficult to login to my account instead of helping me keep my account safe
  • Jan 15, 2022

    By Justin Barber
    Doesn't sync OTP across devices, only syncs passwords. Even the password auto-sync fails frequently and there's no button to manually force a sync or see the specific sync error message to try and figure out the problem. Only fix for the password sync problem is to disable then reenable cloud backups.
  • Permalocked Account? May 28, 2020

    By Forever Denied
    I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
  • Jan 16, 2022

    By Athena Christine Higgins
    useless for anything other than storing passwords on open network for third world storage sites or "security advisors" on FB meta or linked in for access to nfc payments used for Doordash or uber or other services that require 5G networks in metropolitan areas but useless on new android 5G. looks like I'm on old "beta" user list from old Yahoo or Gmail account while stationed overseas on Skype for friends and family but not worth the cost of exposing my pii or digital information to Asurion. ACS
  • 6.4.1+ Interface Bloat Apr 8, 2020

    By Whoopmeister
    This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
  • Authenticator app deleted and backup didnt work Jun 4, 2021

    By needsUserName
    The app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/
  • NEED DEVELOPER RESPONSE - Locked of all accounts Sep 22, 2019

    By JHesidenz
    After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
  • Locked App Aug 28, 2020

    By exochoego🐹❄️❤️
    The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.

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No reviews available

  • This is not 2 Step verification. Jul 19, 2021

    By Droppachoppa474
    Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys.
  • Jan 18, 2022

    By James Yuenger
    Its been a while since original review, but I still use the authenticator on a daily basis and its quick and simple use has been consistently reliable, and useful. From Windows - xbox you cant look at life in tech w/o Microsoft, & earned it. That's increasing, from access to free OS like versions of linux or new windows 10 coming that runs with minimalprocesses, +xbox becoming the powerhouse for pc & councel gamers, allowing consumers $$$ towards portabil ity.
  • Our preferred MFA application Aug 17, 2021

    By SimonTuffGuy
    Microsoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5.
  • Jan 21, 2022

    By Greg
    It works! Has good options for one click approval or challenge-based or frequently changing codes. I like using it for "something I have" means of authentication.
  • Wonderful app, but two things could be improved Feb 18, 2021

    By 🐸 (Frog)
    Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?
  • Jan 19, 2022

    By c0rrupt reality
    Make sure whatever account you can use to restore phone,YOU don't have 2FA enable on that account. You have no access to apps so you cannot get the code needed (android). During restore those two 2FA apps should be part of the restore process by default (which android with have to enable). App works great just don't make the error I did,by having 5 email accounts have having 2FA. I tried logging into my Gmail account multiple times and eventually Gmail/Google just removed the 2FA then I logged n
  • Great on iPhone Watch app is a bust Oct 3, 2018

    By EdLewis2
    Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
  • Great App, but... (bug) Jan 3, 2022

    By absant
    Update: Updating my rating back to 4 star. Ok, the option to hide the input form now has a 5 second delay to allow me to see the number. This works out, but a second or two delay before the form pops up in this particular scenario would have been ideal. The app is great and does what it exactly what it is suppose to do. However, there is a bug in which our company login policy requires a number to be typed in. When the number shows up, it gets immediately blocked by the input screen, with barely a glimpse or no time to see what the number was. I'll update the review once this bug is fixed.
  • Jan 21, 2022

    By A.J. M.
    Sometimes QR Codes don't scan but otherwise easy to use. I wish there would be an easy to transfer all accounts to a new phone as it is a PITA having to set each account up manually again when you switch phones.
  • Jan 18, 2022

    By Shelby Campbell
    This authenticator is very simple and easy to use. For the most part, code entry is a button push. No having to copy and paste or memorize long strings of numbers. I downloaded it when my email was starting to get hacked. It prevents any and all attempts to log in to your email from any unwanted intruders. I highly recommend this must-have protector of your Microsoft email and other accounts for Microsoft products, programs, and apps. :)
  • Love the App! But could use some improvements Dec 22, 2021

    By ryanack24
    Overall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!
  • Jan 19, 2022

    By Tony Shouse
    I appreciate not having passwords. It's much easier to press approve than try to find my password manager and go through the rigor moral of finding the right username and password. Thanks
  • Jan 18, 2022

    By Paul B
    Good app for security. Would love the ability to approve or deny right from the notification in the notification shade, rather than doing it from a pop-up
  • Was great on Watch but not now Dec 1, 2020

    By AZ_Doc
    Been using this app for a long time. Works superbly. Recently gave error message that something had changed on the phone and permission needed to given again but after resetting by signing in with password it now seems to work well again on the phone. Unfortunately when I try to sign in it sends approval to both the app and phone as in the past but only seems to work on the phone. When I try to approve on the watch now it just gives an “Something Happened...” error. Not sure if this fixable by a Microsoft software update or things just need to be reset due to poor communication between the phone and watch.
  • Jan 19, 2022

    By Ray Melvin
    App works fine, but the lack of an Android wear companion app is annoying. Minus two stars for not having the wear side of things covered.
  • Recent app update… May 27, 2021

    By Bubblettgirl
    I haven’t been able to use the app successfully after the last update. Repro: add new page to OneNote and add details. Click on yellow banner “Working offline. Sign in to sync notes.” Click “Send notification” It sends a notification, Swipe down on banner alert, select “Approve.” View the message with the the Auth app with number to approve. Select the number to approve and see Facial recognition appear to log into the app. While I sometimes see “Approved” in the top banner, going back to OneNote it’s like it never happened and it keeps asking to send a notification. After numerous tries see error message: “We can’t connect to the server for some reason. Try checking your connection to see if the server is available.”
  • iPhone app works; watch, not anymore Nov 23, 2020

    By BowFamily
    This app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone.
  • Great app but… Nov 4, 2021

    By TheNgbaka
    This is by far the best Authenticator App on the market. However I just got an Apple Watch which has the ability to use this app. Unfortunately on the watch, you have to recreate the logins in the app. Meaning you have to delete and remove the login in the app, then re-add the login on the app(on you phone) so you can add it to the watch at the same time. If you’re like me and you have a bunch of logins, this is very tedious. Needless to say, I will not be using this app on my watch until this is fixed. Please fix this issue and allow the app on the watch to sync directly to the app on the phone so all logins are already there. This is the only reason for the 3 stars.
  • Authenticator app deleted and backup didnt work Jun 4, 2021

    By needsUserName
    The app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/
  • Jan 20, 2022

    By Z D
    When I look at the screen to unlock after approving a sign in. It just asks me for screen unlock over and over again and doesn't allow the login. It basically has made it even more difficult to login to my account instead of helping me keep my account safe
  • Jan 15, 2022

    By Justin Barber
    Doesn't sync OTP across devices, only syncs passwords. Even the password auto-sync fails frequently and there's no button to manually force a sync or see the specific sync error message to try and figure out the problem. Only fix for the password sync problem is to disable then reenable cloud backups.
  • Permalocked Account? May 28, 2020

    By Forever Denied
    I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
  • Jan 16, 2022

    By Athena Christine Higgins
    useless for anything other than storing passwords on open network for third world storage sites or "security advisors" on FB meta or linked in for access to nfc payments used for Doordash or uber or other services that require 5G networks in metropolitan areas but useless on new android 5G. looks like I'm on old "beta" user list from old Yahoo or Gmail account while stationed overseas on Skype for friends and family but not worth the cost of exposing my pii or digital information to Asurion. ACS
  • 6.4.1+ Interface Bloat Apr 8, 2020

    By Whoopmeister
    This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
  • NEED DEVELOPER RESPONSE - Locked of all accounts Sep 22, 2019

    By JHesidenz
    After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
  • Locked App Aug 28, 2020

    By exochoego🐹❄️❤️
    The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.

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