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Microsoft Authenticator

Microsoft Authenticator

Microsoft Corporation

No more passwords, easier sign-in, and greater protection for your accounts.

4.7 Ratings 604K+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • May 5, 2021

    By Matt Fish
    Phenomenal App. I'm a forgetful person. Rather, I'm busy and can lose focus or not pay attention. AUTHENTICATOR, minimizes stress and the need to constantly try and v keep all my separate logins safe, especially after my Samsung, Google and FB account were hacked last year. Not only that, the game through my phone and connected to everything, I mean everything in my house that had wifi, Bluetooth, low power Bluetooth or any type of receiver or transmitter. Even the ones turned off, in storage.
  • Great on iPhone Watch app is a bust Oct 3, 2018

    By EdLewis2
    Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
  • May 3, 2021

    By Ryan
    perfect security and very simple to use. I recommends stronger and safer passwords, greater levels of security with multiple devices needed to be able to access your accounts on new and old devices to help keep your personal information private and only accessible by you. I would highly recommend this app to anyone who has a microsoft account. I'm just a regular gamer, I thought my accounts were secure before but after being hacked. Microsoft authenticator came highly recommended.
  • This app is great Feb 19, 2019

    By MyExDumpedMeForATrashCan
    So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.
  • Apr 30, 2021

    By Anthony Phillips
    This is the most easy to use and secure methods of authentication I have ever used. It is seamless, easy, you only need a 10-year-old's literacy of computers to operate this particular authenticator. Better than the closest competitors similar, yet inferior product. A must have for any logically minded individual who is truly concerned about the well-being of their precious data.
  • Wonderful app, but two things could be improved Feb 18, 2021

    By 🐸 (Frog)
    Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?
  • Apr 29, 2021

    By Kirby Eldredge
    First time I've clicked a prompt asking to rate, but at the end of the day I owe it to them. I have used this app for a couple years and I'm always excited when I go to log into something and it uses authenticator. It's just the most simple, reliable thing. Wish you guys would take this coding and use it outside of microsoft!
  • May 1, 2021

    By Prism Unicorn
    Well it helps me from getting locked out of my Microsoft email account/s, when I forget my password/s Although, I have been locked out of an email account, for at quite sometime now, even after contacting CS, explaining I have no way of giving the all the info they require. But if the went through the emails Microsoft sent me to altenate email/s, they would realize its my account. But yes, I would recommend the AuthenticationApp. App is great, CS nds work/commonsense.
  • Good app. Using it for years Feb 29, 2020

    By Mjababababab
    My company requires us to use 2FA. I liked this one because the Tap to authenticate is very easy to use (It’s integrated with O365 too). No codes to type in. The Watch app makes life really easy - it pops up and I Tap my wrist and I’m in. 4 stars because 2FA can be a pita. ESP on password change day. Every MS product makes me authenticate individually. Office, OneDrive, Teams, Windows. Ugh. At least it just a tap. I use it for home too. Except on my personal laptop. Why? Because 2FA is a pita at night. Having to go downstairs to find my phone just to login. I just want to look something up real quick but the 30day trust has expired and needs to be renewed. I grow tired of it in my house. Usually my iPad is nearer :-)
  • Not very friendly with iOS 14 and other apps it’s linked to Sep 28, 2020

    By Josh McClintock
    Had to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago
  • May 5, 2021

    By Matt Fish
    Phenomenal App. I'm a forgetful person. Rather, I'm busy and can lose focus or not pay attention. AUTHENTICATOR, minimizes stress and the need to constantly try and v keep all my separate logins safe, especially after my Samsung, Google and FB account were hacked last year. Not only that, the game through my phone and connected to everything, I mean everything in my house that had wifi, Bluetooth, low power Bluetooth or any type of receiver or transmitter. Even the ones turned off, in storage.
  • Great on iPhone Watch app is a bust Oct 3, 2018

    By EdLewis2
    Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
  • May 3, 2021

    By Ryan
    perfect security and very simple to use. I recommends stronger and safer passwords, greater levels of security with multiple devices needed to be able to access your accounts on new and old devices to help keep your personal information private and only accessible by you. I would highly recommend this app to anyone who has a microsoft account. I'm just a regular gamer, I thought my accounts were secure before but after being hacked. Microsoft authenticator came highly recommended.
  • This app is great Feb 19, 2019

    By MyExDumpedMeForATrashCan
    So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.
  • Apr 30, 2021

    By Anthony Phillips
    This is the most easy to use and secure methods of authentication I have ever used. It is seamless, easy, you only need a 10-year-old's literacy of computers to operate this particular authenticator. Better than the closest competitors similar, yet inferior product. A must have for any logically minded individual who is truly concerned about the well-being of their precious data.
  • Wonderful app, but two things could be improved Feb 18, 2021

    By 🐸 (Frog)
    Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?
  • Apr 29, 2021

    By Kirby Eldredge
    First time I've clicked a prompt asking to rate, but at the end of the day I owe it to them. I have used this app for a couple years and I'm always excited when I go to log into something and it uses authenticator. It's just the most simple, reliable thing. Wish you guys would take this coding and use it outside of microsoft!
  • May 1, 2021

    By Prism Unicorn
    Well it helps me from getting locked out of my Microsoft email account/s, when I forget my password/s Although, I have been locked out of an email account, for at quite sometime now, even after contacting CS, explaining I have no way of giving the all the info they require. But if the went through the emails Microsoft sent me to altenate email/s, they would realize its my account. But yes, I would recommend the AuthenticationApp. App is great, CS nds work/commonsense.
  • Good app. Using it for years Feb 29, 2020

    By Mjababababab
    My company requires us to use 2FA. I liked this one because the Tap to authenticate is very easy to use (It’s integrated with O365 too). No codes to type in. The Watch app makes life really easy - it pops up and I Tap my wrist and I’m in. 4 stars because 2FA can be a pita. ESP on password change day. Every MS product makes me authenticate individually. Office, OneDrive, Teams, Windows. Ugh. At least it just a tap. I use it for home too. Except on my personal laptop. Why? Because 2FA is a pita at night. Having to go downstairs to find my phone just to login. I just want to look something up real quick but the 30day trust has expired and needs to be renewed. I grow tired of it in my house. Usually my iPad is nearer :-)
  • Not very friendly with iOS 14 and other apps it’s linked to Sep 28, 2020

    By Josh McClintock
    Had to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago
  • May 4, 2021

    By Adei Jabari
    Fix your servers! You made me waste hours trying to figure out what's happening and how to fix it. Everytime I try to sign into my account to recover my other accounts the app gives me "No network connection" error or something after making me wait for minutes! I also tried the app on a different phone and made sure eveything else was working, but the result was the same. Please fix this ridiculous issue, you can't take my accounts away from me for this long, I need to continue working inshallah
  • Permalocked Account? May 28, 2020

    By Forever Denied
    I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
  • 6.4.1+ Interface Bloat Apr 8, 2020

    By Whoopmeister
    This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
  • May 3, 2021

    By ARNEL DABLE AMENA
    One of the easiest apps. And one of the most paranoid too. I can't change my password right then and there because it said I asked too many codes in one day. It's not my fault. Your system is not responding or too slow. Now I have to wait for another 24 hours. I should have been given an option to ask as many codes that would suffice my need regardless if it would take a million times.
  • NEED DEVELOPER RESPONSE - Locked of all accounts Sep 22, 2019

    By JHesidenz
    After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
  • May 8, 2021

    By Ben Howell
    There is something very wrong with the application, it's breaking all my other Microsoft apps. Teams is in an endless authentication loop, Outlook won't load anything etc. Have tried uninstalling everything several times you have to keep force closing this app then reload the other Microsoft applications. Horrendous!
  • May 3, 2021

    By Jeff Miller
    This app used to be decent but now sucks. If you happen to forget your password you're screwed. T-Mobile did a phone update and I lost some apps. I re-download the authenticator app and can'. I was doing some Mtnce stuff and signed out of Microsoft then tried to sign in and not working. My password was not what I thought(been using hello sign in for a while) now it says I have to use the authenticator app. If I go to the app, it also tells me go to the authenticator app. Really Microsoft!
  • Locked App Aug 28, 2020

    By exochoego🐹❄️❤️
    The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
  • Wanted it to work but... Dec 22, 2019

    By SherRoberts
    I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.
  • Apr 30, 2021

    By David Brown
    First use changed my Microsoft account password then had to go & reset passwords now have to use phone to sign in instead of just signing in. If you don't have your phone handy no sign in. It's a waste of time!! Just like 2 factor authentication should work but it more a hinerance & usually just stops me accessing my account's. Don't waste your time & just sign in like normal.

No reviews available

No reviews available

  • May 5, 2021

    By Matt Fish
    Phenomenal App. I'm a forgetful person. Rather, I'm busy and can lose focus or not pay attention. AUTHENTICATOR, minimizes stress and the need to constantly try and v keep all my separate logins safe, especially after my Samsung, Google and FB account were hacked last year. Not only that, the game through my phone and connected to everything, I mean everything in my house that had wifi, Bluetooth, low power Bluetooth or any type of receiver or transmitter. Even the ones turned off, in storage.
  • Great on iPhone Watch app is a bust Oct 3, 2018

    By EdLewis2
    Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
  • May 3, 2021

    By Ryan
    perfect security and very simple to use. I recommends stronger and safer passwords, greater levels of security with multiple devices needed to be able to access your accounts on new and old devices to help keep your personal information private and only accessible by you. I would highly recommend this app to anyone who has a microsoft account. I'm just a regular gamer, I thought my accounts were secure before but after being hacked. Microsoft authenticator came highly recommended.
  • This app is great Feb 19, 2019

    By MyExDumpedMeForATrashCan
    So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.
  • Apr 30, 2021

    By Anthony Phillips
    This is the most easy to use and secure methods of authentication I have ever used. It is seamless, easy, you only need a 10-year-old's literacy of computers to operate this particular authenticator. Better than the closest competitors similar, yet inferior product. A must have for any logically minded individual who is truly concerned about the well-being of their precious data.
  • Wonderful app, but two things could be improved Feb 18, 2021

    By 🐸 (Frog)
    Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?
  • Apr 29, 2021

    By Kirby Eldredge
    First time I've clicked a prompt asking to rate, but at the end of the day I owe it to them. I have used this app for a couple years and I'm always excited when I go to log into something and it uses authenticator. It's just the most simple, reliable thing. Wish you guys would take this coding and use it outside of microsoft!
  • May 1, 2021

    By Prism Unicorn
    Well it helps me from getting locked out of my Microsoft email account/s, when I forget my password/s Although, I have been locked out of an email account, for at quite sometime now, even after contacting CS, explaining I have no way of giving the all the info they require. But if the went through the emails Microsoft sent me to altenate email/s, they would realize its my account. But yes, I would recommend the AuthenticationApp. App is great, CS nds work/commonsense.
  • Not very friendly with iOS 14 and other apps it’s linked to Sep 28, 2020

    By Josh McClintock
    Had to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago
  • Apr 30, 2021

    By Norman Gomez
    To me this is still the best way to double-check security. Passwords are so old school, you have to change them every now and then and let's face it, we're not getting any younger and neither are our memories, right? With this app all I need is to have my phone or my tablet with me and "presto", I'm in. Whoever invented this app ought to be commended.
  • Good app. Using it for years Feb 29, 2020

    By Mjababababab
    My company requires us to use 2FA. I liked this one because the Tap to authenticate is very easy to use (It’s integrated with O365 too). No codes to type in. The Watch app makes life really easy - it pops up and I Tap my wrist and I’m in. 4 stars because 2FA can be a pita. ESP on password change day. Every MS product makes me authenticate individually. Office, OneDrive, Teams, Windows. Ugh. At least it just a tap. I use it for home too. Except on my personal laptop. Why? Because 2FA is a pita at night. Having to go downstairs to find my phone just to login. I just want to look something up real quick but the 30day trust has expired and needs to be renewed. I grow tired of it in my house. Usually my iPad is nearer :-)
  • Was great on Watch but not now Dec 1, 2020

    By AZ_Doc
    Been using this app for a long time. Works superbly. Recently gave error message that something had changed on the phone and permission needed to given again but after resetting by signing in with password it now seems to work well again on the phone. Unfortunately when I try to sign in it sends approval to both the app and phone as in the past but only seems to work on the phone. When I try to approve on the watch now it just gives an “Something Happened...” error. Not sure if this fixable by a Microsoft software update or things just need to be reset due to poor communication between the phone and watch.
  • Watch app is not up to park with Phone app Jun 28, 2019

    By ItsTheArsonist
    I don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service.
  • May 3, 2021

    By R Hodge
    Some learning curves at first which is expected when using a new application, service, or platform for the first time but I found it to be user-friendly enough and I definitely enjoy the added security!
  • Could we get codes on the watch? Apr 10, 2020

    By Jacob~-
    Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5. Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back.
  • iPhone app works; watch, not anymore Nov 23, 2020

    By BowFamily
    This app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone.
  • May 3, 2021

    By ARNEL DABLE AMENA
    One of the easiest apps. And one of the most paranoid too. I can't change my password right then and there because it said I asked too many codes in one day. It's not my fault. Your system is not responding or too slow. Now I have to wait for another 24 hours. I should have been given an option to ask as many codes that would suffice my need regardless if it would take a million times.
  • Wanted it to work but... Dec 22, 2019

    By SherRoberts
    I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.
  • Great app, but missing a key feature. Aug 26, 2020

    By MoZe89
    I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.
  • Apr 25, 2021

    By Krinken Rohleder
    Secure but a nightmare to use. It goes in circles and often has prompts that don't specific which login it wants. Phone, then MS account, then maybe phone again (maybe pin or biometric), then third party, then maybe phone or MS account.
  • May 4, 2021

    By Adei Jabari
    Fix your servers! You made me waste hours trying to figure out what's happening and how to fix it. Everytime I try to sign into my account to recover my other accounts the app gives me "No network connection" error or something after making me wait for minutes! I also tried the app on a different phone and made sure eveything else was working, but the result was the same. Please fix this ridiculous issue, you can't take my accounts away from me for this long, I need to continue working inshallah
  • Permalocked Account? May 28, 2020

    By Forever Denied
    I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
  • 6.4.1+ Interface Bloat Apr 8, 2020

    By Whoopmeister
    This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
  • NEED DEVELOPER RESPONSE - Locked of all accounts Sep 22, 2019

    By JHesidenz
    After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
  • May 8, 2021

    By Ben Howell
    There is something very wrong with the application, it's breaking all my other Microsoft apps. Teams is in an endless authentication loop, Outlook won't load anything etc. Have tried uninstalling everything several times you have to keep force closing this app then reload the other Microsoft applications. Horrendous!
  • May 3, 2021

    By Jeff Miller
    This app used to be decent but now sucks. If you happen to forget your password you're screwed. T-Mobile did a phone update and I lost some apps. I re-download the authenticator app and can'. I was doing some Mtnce stuff and signed out of Microsoft then tried to sign in and not working. My password was not what I thought(been using hello sign in for a while) now it says I have to use the authenticator app. If I go to the app, it also tells me go to the authenticator app. Really Microsoft!
  • Locked App Aug 28, 2020

    By exochoego🐹❄️❤️
    The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
  • Apr 30, 2021

    By David Brown
    First use changed my Microsoft account password then had to go & reset passwords now have to use phone to sign in instead of just signing in. If you don't have your phone handy no sign in. It's a waste of time!! Just like 2 factor authentication should work but it more a hinerance & usually just stops me accessing my account's. Don't waste your time & just sign in like normal.
  • Double-edged Sword Mar 2, 2021

    By thomgvt
    Made the critical mistake of not calling Microsoft and asking them permission to buy a new phone. Oops. Now Authenticator won’t work on new phone. Completely locked out. Called Microsoft and was on the phone for over an hour. They finally reset the Authenticator for me, but there are no work around. No other options. Be VERY careful or you could lose your emails. The guy on the phone even asked me if I can just forward the emails I need into my gmail account and he would reset the email. Um, first of all, I can’t sign in to that email which I why I called, and second, no F thank you! I pay for this email account. It’s not attached to any business. If they can’t find an easier way to authorize your account, I’m out; gmail it is. (which is total crap).
  • May 6, 2021

    By Dalton Reeves
    All key features don't work. You can't change your desired sign in method between "Authenticator App" for just prompts or "Authenticator App or Hardware token" to use the 6 digit code. Real game breaker. Latest version on S10+ latest OS build.

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