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Michaels Stores

Michaels Stores

Michaels Stores, Inc.

Creativity and savings for kids, beginners and experts in arts and crafts

4.6 Ratings 203K+ Reviews 5M+ Downloads
Featured on Best Apps for Making Slime with the Whole Family

About Michaels Stores

Creativity and savings for kids, beginners and experts in arts and crafts
see more about Michaels Stores

Ratings & Reviews

4.6
202.7K+ Ratings
  1. 5
    82%
  2. 4
    9%
  3. 3
    3%
  4. 2
    2%
  5. 1
    4%
  • Oct 12, 2020

    By Ivygreen
    Like others, I have had issues with the app. It has become much better but still has issues. One thing preventing me from using it is not having an option to "view all" under weekly ads, searches or categories. I have to depend on third-party apps to see a simple flyer or all deals in one place. I hope all the technical glitches get fixed also.
    more
  • Preview of its Grading! Apr 10, 2020

    By Dillon The Villain
    Dear Michael’s, I have a favorite route I always take while visiting and going through you as well as finding all your products ideal and on sale every once in a while! Your business is as greatest as ever! I wonder if you could also sell murals, postcards, greeting cards and pictures of any type just like the puzzles. There can also be paint of every color for automobiles; for a wedding couple, for favorite characters and for a catchphrase! Do you ever sell the normal-sized canvases single-amounted? I guarantee there might be a machine that can allow anyone to create anything just like Photoshop. There may also be props for a train table (I am starting one already)! Would you also be willing to make images on clothing with a string weaver and applier? You can even make a brand icon with yourself on it! I enjoy new experiences! Your greatest customer, Dillon Parker Johnson.
    more
  • Oct 13, 2020

    By andrea joy holroyd
    Editing to say that after uninstalling the app and ignoring it for two weeks, I was inspired to try again. The app must have gotten an important update because it is working now. 4/5 stars because it was so frustrating the first many times around. Thank you for whatever fix the developers did!
    more
  • Oct 9, 2020

    By Catherine Boehm
    I gave a 3 because when I type in specific items, I often get random items not pertaining to the search. Also in regards to the rewards, I never get the additional rewards options. Such as get a dollar for every 5 you spend, get 5 for every 20, get 10 for every 40 you spend etc.... And I spend a lot at Michael's.
    more
  • Wrong language Aug 22, 2019

    By kalgal2
    About a year ago I downloaded this app and at that time got emails in English as I asked for. Before Christmas, they started coming in French, which I did not request, or cannot read! I contacted the company more than once, since this became an almost daily thing in my email. Was assured it would be fixed, but to wait 10 days or so. Well...here it is August and I am still getting them in French! I deleted the app. Didn’t help. Have downloaded the app again to see if it helps. Sad to have this complaint. I live in Montana. Although it borders Canada I seldom have gone there and never studied French in school. Luckily we have a Michaels store in town, and shop there often, but sure would like to be able to read the emails!
    more
  • Good but not so good Sep 16, 2020

    By kperchal
    I actually really love this app and have used it often in the past. However today I went on to the app and add items that say they are I stock at my pick up store so I loaded them to my cart and attempted to pay. I received an error that said card cannot be verified. Thought I did something wrong so I tried to cash out several more times and then was kicked and my cart emptied of all my items. I called like the error message told me to it didn’t specify a number or where to call so I called my store and was rather rudely told to call the 800 number for help. I then called the 800 number and was asked about 15 times to (slight exaggeration) repeat my email address so they could look at my account. Then I was told that the reason my card couldn’t be verified was that items in my cart were not in stock. Really? That’s an odd error message for out of stock items. And why does the app/website tell me that these items are intact in stock at my location?? What a waste of my time!!! She kept telling me the same thing and I finally just said thank you and hung up. Don’t waste my time. If the items are not in stock then be sure your site it up to date. And if that’s really the reason I couldn’t purchase my items then say that. Don’t give a random error that makes me think something is wrong with my card!
    more
  • Oct 5, 2020

    By Ryn957
    I used to love this app, but the most recent updates have caused it to barely be worthy of a 2 star rating. The keyboard disappears mid type, pages load blank, product listings vanish (only on the app. I tested it on my laptop and everything was there), and if I am lucky the screen won't freeze on every other page. Hoping you guys can get it back to its tip top shape!
    more
  • Oct 4, 2020

    By Reid Ashley
    Works OK, I can certainly buy things with it, but very glitchy. If I switch to a new app and come back the page freezes and I have to refresh. Also, PLEASE add a filter button to only show items available to pick up AT A SELECTED STORE. It doesn't do any good to show if an item is available to pick up if as soon as you click on the item it isnt in stock anywhere. This is especially bad with the puzzles.
    more
  • Great store, bad app Jul 21, 2020

    By Jaldcnajaowkdnzsn
    I want to love having Michaels at my finger tips. I want to be able to spend way too much on crafts and get in trouble with my partner. Instead, I find the app so frustrating I almost never make a purchase. I like to favorite a bunch of items and then go through at the end to decide what to purchase. To favorite an item, I have to click on the item listing (I love apps that have the favorite option on the corner of the product thumbnail for convenience), scroll down after waiting for the product page to load, and select favorite. Then it takes me from the product listing to my favorites page. If I hit back to return to the product page and continue my search, it automatically removes my favorite and thus undoes all of my work. If I want to keep my favorited selection, from my favorites page I have to re-enter my search parameters and begin my search all over again from page one. Please, for the love of crafters everywhere, just make the app more user-friendly. I taught myself how to design websites and this is the very first thing I have to work out for clients. The easier customers find your website or app, the more money they will spend.
    more
  • Poster a frame issues Sep 5, 2020

    By Smurfetteforlife
    I had to drive quite a distance( 30 minutes) for some poster frames that you had on sale. I bought 3 online no problem. The store had them waiting for us. However one of the frames they gave us had a broken corner which I would have thought would have been checked. While there my husband and I went to see if they had another particular size which they did. The problem was it was in the wrong price slot and not even part of the sale. The cashier was extremely friendly and tried to be helpful but the manager she was communicating with was not wanting to be helpful at all. After all of the issues came to a head the manager finally came up she came across as very put upon to have to help us or make any concessions with us. At the end I took the frame with the broken corner back to her and explained I wanted to swap it for one not broken. I even apologized for the difficulty of the pricing issues and she basically told me I was wrong and blew me off. I don’t think I will ever return to that store again. I would not ever recommend the Shawnee Mission store to anyone.
    more

No reviews available

  • Preview of its Grading! Apr 10, 2020

    By Dillon The Villain
    Dear Michael’s, I have a favorite route I always take while visiting and going through you as well as finding all your products ideal and on sale every once in a while! Your business is as greatest as ever! I wonder if you could also sell murals, postcards, greeting cards and pictures of any type just like the puzzles. There can also be paint of every color for automobiles; for a wedding couple, for favorite characters and for a catchphrase! Do you ever sell the normal-sized canvases single-amounted? I guarantee there might be a machine that can allow anyone to create anything just like Photoshop. There may also be props for a train table (I am starting one already)! Would you also be willing to make images on clothing with a string weaver and applier? You can even make a brand icon with yourself on it! I enjoy new experiences! Your greatest customer, Dillon Parker Johnson.
    more
  • Wrong language Aug 22, 2019

    By kalgal2
    About a year ago I downloaded this app and at that time got emails in English as I asked for. Before Christmas, they started coming in French, which I did not request, or cannot read! I contacted the company more than once, since this became an almost daily thing in my email. Was assured it would be fixed, but to wait 10 days or so. Well...here it is August and I am still getting them in French! I deleted the app. Didn’t help. Have downloaded the app again to see if it helps. Sad to have this complaint. I live in Montana. Although it borders Canada I seldom have gone there and never studied French in school. Luckily we have a Michaels store in town, and shop there often, but sure would like to be able to read the emails!
    more
  • Excellent help over phone with customer service. Nov 26, 2019

    By Barbib3
    My husband was trying to order my Christmas present today online and had problems with our bank card and our bank blocking the purchase due an online fraud attempt. After spending several hours on phone trying straighten problem out with our bank the purchase still would not go through. I ended up calling Michael's customer service and speaking with the nicest & very professional customer representative. She took care of the multiple transactions and ended giving us a 50% coupon towards the purchase for our inconvenience and multiple attempts with the transaction. I was very pleased with the customer service from Michael's. Thank you Michael's!!!
    more
  • Doesn’t work Dec 9, 2019

    By Bootsy57
    My app has not been working for over a month. Every time I click the icon, the app comes up, then a banner appears on the screen saying, “we’re working on app, will be fixed soon”. I’ve got the 9.2 update installed. I’m also not receiving my coupons in my email. Occasionally they will come in to my ‘junk’ mail. Last issue, I’m not receiving any mail coupons. I know all of these exist, because I used to get ALL of the above! I check daily, because I’m an employee with Michaels. I LOVE MY JOB!!!!!!! I’ve been a rewards member since I started in 2016. I hope you can help me because it’s difficult to get ‘sign ups’ when I can’t get any of the rewards myself. Thank you for your help, I really appreciate it! Shelley
    more
  • My favorite store Sep 29, 2018

    By machenaudn
    Michaels is probably my favorite store. I started doing crafts and baking two years ago and I really enjoyed it and I started to watch videos. But I didn’t have the supplies so my mom took me to michaels and I had just found my happy place. This store has so many products and has coupons all the time so you can save money. Also the app is really organised with the categories and all that, I’m really loving it. Every time I need something for crafts or baking, I go to michaels and I ALWAYS find what I need, always. It makes me really happy to go there and you know, finding everything you want and love. So good job and the only thing I would change is that some items are a little expensive
    more
  • Oct 13, 2020

    By andrea joy holroyd
    Editing to say that after uninstalling the app and ignoring it for two weeks, I was inspired to try again. The app must have gotten an important update because it is working now. 4/5 stars because it was so frustrating the first many times around. Thank you for whatever fix the developers did!
    more
  • Oct 13, 2020

    By susan Apolinario
    I like the app the issue that I have was the people that works at Michael's (Mission Valley, S.D.). It happened to me twice already. Items on the shelf with the sale card but when I'm paying they will say that not the stuff I got. A lot of workers, most are not friendly. One time, I asked if where can I find the item, she responded with the face that I just bothered her. By the time I was going to pay, same lady was behind the register. I told her to smile, it feel better. I got picture.
    more
  • It’s great! But... May 3, 2019

    By Jordyn🤓
    The app is really great! It’s very helpful when figuring out what isle you need to go to or to figure out if they sell a certain art supply. They also give you very good coupons! There are often deals and you see it right under the “buy online” option and it shows you what the deal is, if it’s only accessible online, and even will tell you if certain items are only available online or out of stock. Although, there is an issue. the problem is the app has random issues having your item lists don’t load. I try to access my list and it has a pop up that says “Alert! Not found.” Then I hit “ok” and it makes my list blank when I know something is there. This alert also pops up for trying to access my coupons / card. It’s very difficult and frustrating. I’ve restarted my phone, everything. It just doesn’t work.
    more
  • Oct 4, 2020

    By Katt Barben
    It is somewhat easy to navigate, depending on what you are looking for. The part I found a bit challenging was locating the specific canvases and sizes I was looking for. The size search is not in any kind of order and isn't easy to navigate.
    more
  • Oct 7, 2020

    By stacey riese
    Other then the app runs slow and I have the best internet speed possible I love the app. Its convenient and well organized. I can order with confidence and ease in a pinch. Just have patience.
    more
  • Oct 12, 2020

    By Ivygreen
    Like others, I have had issues with the app. It has become much better but still has issues. One thing preventing me from using it is not having an option to "view all" under weekly ads, searches or categories. I have to depend on third-party apps to see a simple flyer or all deals in one place. I hope all the technical glitches get fixed also.
    more
  • Oct 9, 2020

    By Catherine Boehm
    I gave a 3 because when I type in specific items, I often get random items not pertaining to the search. Also in regards to the rewards, I never get the additional rewards options. Such as get a dollar for every 5 you spend, get 5 for every 20, get 10 for every 40 you spend etc.... And I spend a lot at Michael's.
    more
  • Pretty handy, but has issues Nov 20, 2019

    By Popatop15
    I'm currently running iOS 13 on the iPhone 11 Pro Max, and the app constantly spams an alert stating there was an issue that had occurred. It pops up several alerts layered on top of each other about 10 times. It will do this every time I open the app, and it is not fixed until I completely reinstall the app. After I reinstall the app it is fine for a few days, and then it starts again. This is particularly annoying because I work at Michael's and use the app quite often to help customers locate something I'm not sure if we have or not. Finally, the pop-up that thanks you for shopping at Michael's is annoying considering it waits a good minute before actually appearing. I'll be in the middle of searching something, it's just like "boom in your face." Load times are also a bit slow. Other than that I love the fact that item locations are included on the app with a map. That's amazing. The app has a lot of potential!
    more
  • Oct 11, 2020

    By Jessica Ballard
    Please put more effort into this app. I love Michael's as a store and I only use this for coupons, and still experience glitches. Whenever I attempt to browse, I often run into issues that force me to restart the app.
    more
  • Useful, but consistently glitchy Sep 12, 2020

    By B3Girl
    The app works. However, I’d estimate that 25% of the time I open it, it gets hung up on the home screen, and about 25% of the time I’m shopping on the app, it freezes or takes me to pages that make no sense. Of the two purchases I made in the app, one was so glitchy, that it kept removing items from my cart. I had to figure out which items were missing, track them down and re-add them. Then something else would be missing. This happened four times in one attempted purchase. It took twice as long to complete the purchase than if I’d done it on my laptop. The app has discrepancies between the number of items in my cart, versus the actual number of items in my cart. I had to scroll through to count the items, to verify they were all there. During the purchase, after being redirected to PayPal, confirming the payment, and being returned to the app to complete the purchase, the app stuck me in a loop that prompted me to “pay” twice more after I’d already completed the PayPal portion. It’s just... a very glitchy app. Even with a reinstall, it doesn’t stop being glitchy until it’s ready to stop being glitchy. With that said, it’s very useful and convenient.
    more
  • Good but not so good Sep 16, 2020

    By kperchal
    I actually really love this app and have used it often in the past. However today I went on to the app and add items that say they are I stock at my pick up store so I loaded them to my cart and attempted to pay. I received an error that said card cannot be verified. Thought I did something wrong so I tried to cash out several more times and then was kicked and my cart emptied of all my items. I called like the error message told me to it didn’t specify a number or where to call so I called my store and was rather rudely told to call the 800 number for help. I then called the 800 number and was asked about 15 times to (slight exaggeration) repeat my email address so they could look at my account. Then I was told that the reason my card couldn’t be verified was that items in my cart were not in stock. Really? That’s an odd error message for out of stock items. And why does the app/website tell me that these items are intact in stock at my location?? What a waste of my time!!! She kept telling me the same thing and I finally just said thank you and hung up. Don’t waste my time. If the items are not in stock then be sure your site it up to date. And if that’s really the reason I couldn’t purchase my items then say that. Don’t give a random error that makes me think something is wrong with my card!
    more
  • Oct 5, 2020

    By Ryn957
    I used to love this app, but the most recent updates have caused it to barely be worthy of a 2 star rating. The keyboard disappears mid type, pages load blank, product listings vanish (only on the app. I tested it on my laptop and everything was there), and if I am lucky the screen won't freeze on every other page. Hoping you guys can get it back to its tip top shape!
    more
  • Oct 4, 2020

    By Reid Ashley
    Works OK, I can certainly buy things with it, but very glitchy. If I switch to a new app and come back the page freezes and I have to refresh. Also, PLEASE add a filter button to only show items available to pick up AT A SELECTED STORE. It doesn't do any good to show if an item is available to pick up if as soon as you click on the item it isnt in stock anywhere. This is especially bad with the puzzles.
    more
  • Poster a frame issues Sep 5, 2020

    By Smurfetteforlife
    I had to drive quite a distance( 30 minutes) for some poster frames that you had on sale. I bought 3 online no problem. The store had them waiting for us. However one of the frames they gave us had a broken corner which I would have thought would have been checked. While there my husband and I went to see if they had another particular size which they did. The problem was it was in the wrong price slot and not even part of the sale. The cashier was extremely friendly and tried to be helpful but the manager she was communicating with was not wanting to be helpful at all. After all of the issues came to a head the manager finally came up she came across as very put upon to have to help us or make any concessions with us. At the end I took the frame with the broken corner back to her and explained I wanted to swap it for one not broken. I even apologized for the difficulty of the pricing issues and she basically told me I was wrong and blew me off. I don’t think I will ever return to that store again. I would not ever recommend the Shawnee Mission store to anyone.
    more
  • Needs MAJOR work! Jun 3, 2020

    By kjanedoe
    I have never written a review on apps before but this has me FRUSTRATED! With what’s going on and not being able to shop in-store at Michaels, I decided to do curbside pick-up. The app was fine the first order, HOWEVER, the service was poor. I was given the wrong item and didn’t realize until I got home, had to call and let them know and they told me to return back to the store and exchange it. The manager had to come out and verify. At first he said it’s the right one, but I told him it’s not, he then read the serial numbers and finally agreed that someone had given me the wrong one. Smh! So that was that, but currently I am trying to place a new order and the app keeps crashing on me. I have to constantly exit the app then go back in every time I add an item to my cart. It is frustrating me to the point where I want to call the store and place my order that way! Please fix this issue! Due to the circumstances I have to order online, otherwise I would’ve went in-store!
    more
  • Great store, bad app Jul 21, 2020

    By Jaldcnajaowkdnzsn
    I want to love having Michaels at my finger tips. I want to be able to spend way too much on crafts and get in trouble with my partner. Instead, I find the app so frustrating I almost never make a purchase. I like to favorite a bunch of items and then go through at the end to decide what to purchase. To favorite an item, I have to click on the item listing (I love apps that have the favorite option on the corner of the product thumbnail for convenience), scroll down after waiting for the product page to load, and select favorite. Then it takes me from the product listing to my favorites page. If I hit back to return to the product page and continue my search, it automatically removes my favorite and thus undoes all of my work. If I want to keep my favorited selection, from my favorites page I have to re-enter my search parameters and begin my search all over again from page one. Please, for the love of crafters everywhere, just make the app more user-friendly. I taught myself how to design websites and this is the very first thing I have to work out for clients. The easier customers find your website or app, the more money they will spend.
    more
  • Oct 15, 2020

    By Jax Cashion
    The app is super slow. I have to click on the search area several times before the keyboard pops up. I very much dislike it and would give it zero stars if I could. My business is based on materials that I buy from Michael's so this is extremely disappointing and frustrating. Please fix!
    more
  • Online order wrong Sep 1, 2020

    By valekenna
    I guess theyre struggling to keep up with other stores that offer pick up or curb side pick up because it really needs a lot of work. Theyre inventory is wrong because when i tried ordering a cart in a color that it said they had the after being in the actual store that same day and seeing they didnt have it, it said that they did in fact have it. After waiting 3 days for my order to be ready for pick up i get there and they just gave me whatever color that they did have and not the one i ordered. Then after asking if i wanted to do a refund and me saying yes she told me to wait for her to check out the next two people in line even though i was in front of them?? The whole process was a huge waste of time. I asked if i were to try again after they get their truck if they would give me the wrong color again if they didnt have it still and she said yes. Whats the point of trying to order things online then id rather them cancel the order if they dont have it instead of making me think they have what i actually want.
    more
  • Oct 15, 2020

    By Missy Loc
    You have the most WONDERFUL things in your store, but just to look for "Rhinestones" on your app, it took me 1 hour & 42 min just to find them. The app is SLOW.... & it takes me back to the begining............. Of my search every time I want to view an item. The holidays are coming & this app needs to be delt with.
    more
  • Useless Jan 29, 2019

    By Skaldlglf
    I love Michaels as a store, but their mobile app and their customer service on their website is awful. I am a michaels rewards member, give my phone number every time I am in the store, but can never log into my michaels rewards to check my rewards. On the mobile app, there is an option to “sign up” for rewards but NOT a “sign in” option. I already have an account, so I don’t want to sign up. When I type my phone number I to sign up (because that is the only option) it says the number is in use, but doesn’t give you the option to sign in. I asked in store for help and they said they didn’t know and dismissed the issue. I went online to their actual website and tried to email customer service, but when I hit submit, it goes no where and it won’t send. I also got an email this morning with a coupon, but when I clicked “get coupon” it took me to a page that did not have that coupon on it. This all needs to be fixed and I’d like to be contacted to fix my rewards, since I can’t get help on it any other way apparently.
    more

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