Facebook_pixel
Mercari: Your Marketplace

Mercari: Your Marketplace

Mercari, Inc

Your marketplace. The perfect place to go to declutter or find your new look.

4.8 Ratings 1M+ Reviews 10M+ Downloads

Coupon for this app

Ratings & Reviews

Write a Review
  • img Community
    As you're updating your wardrobe, you'll quickly realize there's absolutely no space for new clothes. Or even worse, you lack money to shop in the first place. You can easily resell your old clothes and earn needed $300 to update your style.
    img by Antonio
    1 year ago
  • img Expert

    Why we chose Mercari:

    • You can sell anything on this well-organized marketplace site. The app is free, but Mercari takes 10% of the item price when sold (A pretty standard rate)
    • Listing items is quick and easy. You can do it in five minutes right from your phone
    • Great guidance for sellers helps you earn more. Mercari suggests items that are popular or profitable that you may have at home, and offers lots of tips for crafting a listing
    • Gamifies the selling experience by letting you set earnings goals and guiding you towards meeting them
    • Site is great for shopping, too. This is important for sellers since you need people to buy your items
  • img Expert
    1. Buyer Protection Guarantee makes sure you won’t get scammed. Your money is perfectly safe until you greenlight the payment
    2. Easy-to-use even for inexperienced sellers. Receive a trackable shipping label by email. Then just print, package the item and ship it
    3. No hidden expenses in complex terms & conditions! Pay a transparent 10% selling fee no matter what you’re selling & that’s it

    Reviewed by Laura S on December 19, 2017

  • Great app for selling Oct 20, 2017

    By May savvin
    It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕
  • Apr 30, 2021

    By Mindy McClaran
    Great if you have time to purchase things you have been wanting to get for a while, you can get some pretty good deals. Sellers are often negotiable if you aren't needing to purchase something ASAP. For immediate purchases you can usually find things cheaper on eBay. The prices of things I know is user-based and not app functionality though, the app works as it should.
  • Best selling app Jul 21, 2019

    By CKLJ4
    I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!
  • Almost perfect Oct 2, 2020

    By CmRage
    I really like mercari. I don’t even mind the fees too much, because I appreciate the built in security for sellers and buyers. However there are a few things that allow scammers to get around. First thing. I ship someone and item, they said they want to return. I get back a package from them that has some garbage in it and they got their refund and my product. Refunds should be able to be reviewed by sellers same as purchases by the buyer. Secondly, we need to be able to rate someone who forced a cancellation. I bought an item and after a week the seller told me that they had a better offer and if I wanted to pay 20 more than they would re-relist at a higher price for my to buy. If not then I need to cancel the order. Either way they weren’t going to cancel it because they didn’t care how long my money was held for. This should be something that I could have left a review and warning for others. Lastly, please give us an option to put an item on hold for people until a certain time. If the person fails to purchase by that time we should be able to review or it should be an automated “this person failed to purchase a hold” left in review section. If the person does purchase on time then the review should say “this item was on hold” and that way others see that the buyer follows through. These are just a few things I know bothers myself and many other sellers. Thanks for listening.
  • Works great but could use a few tweaks Sep 29, 2018

    By puter0524
    I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)
  • Great Shopping, Great Selections, Great Customer Service Aug 22, 2019

    By StaceyAnn78
    I joined Mercari several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, Mercari backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know Mercari has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature Mercari offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days Mercari allows. And to package nicely ...Mercari set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!
  • May 4, 2021

    By percilla lawson
    I haven't been on the app nor have had it downloaded since January and it sold an item for me. Again I didn't even know about this till now 5 months down the line. I thought it was weird that the app sold something on my behalf because I was inactive. It even canceled the order on my behalf also, that was super weird and I hope they look into it.
  • Great app for selling Oct 20, 2017

    By May savvin
    It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕
  • Apr 30, 2021

    By Mindy McClaran
    Great if you have time to purchase things you have been wanting to get for a while, you can get some pretty good deals. Sellers are often negotiable if you aren't needing to purchase something ASAP. For immediate purchases you can usually find things cheaper on eBay. The prices of things I know is user-based and not app functionality though, the app works as it should.
  • Best selling app Jul 21, 2019

    By CKLJ4
    I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!
  • Almost perfect Oct 2, 2020

    By CmRage
    I really like mercari. I don’t even mind the fees too much, because I appreciate the built in security for sellers and buyers. However there are a few things that allow scammers to get around. First thing. I ship someone and item, they said they want to return. I get back a package from them that has some garbage in it and they got their refund and my product. Refunds should be able to be reviewed by sellers same as purchases by the buyer. Secondly, we need to be able to rate someone who forced a cancellation. I bought an item and after a week the seller told me that they had a better offer and if I wanted to pay 20 more than they would re-relist at a higher price for my to buy. If not then I need to cancel the order. Either way they weren’t going to cancel it because they didn’t care how long my money was held for. This should be something that I could have left a review and warning for others. Lastly, please give us an option to put an item on hold for people until a certain time. If the person fails to purchase by that time we should be able to review or it should be an automated “this person failed to purchase a hold” left in review section. If the person does purchase on time then the review should say “this item was on hold” and that way others see that the buyer follows through. These are just a few things I know bothers myself and many other sellers. Thanks for listening.
  • Works great but could use a few tweaks Sep 29, 2018

    By puter0524
    I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)
  • Great Shopping, Great Selections, Great Customer Service Aug 22, 2019

    By StaceyAnn78
    I joined Mercari several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, Mercari backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know Mercari has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature Mercari offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days Mercari allows. And to package nicely ...Mercari set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!
  • May 4, 2021

    By percilla lawson
    I haven't been on the app nor have had it downloaded since January and it sold an item for me. Again I didn't even know about this till now 5 months down the line. I thought it was weird that the app sold something on my behalf because I was inactive. It even canceled the order on my behalf also, that was super weird and I hope they look into it.
  • Liked items and searching users by account name? Apr 29, 2019

    By Kasha;)
    I absolutely LOVE LOVE LOVEEEEEE this app?!!!!!!! No joke, it’s legit the BEST APP TO SHOP ON!!!! I’m literally on this app every single day...haha I don’t get on Facebook at all anymore even, because of this app! But I really only have a couple small issues with this app. To start off with and I’m not sure if it’s a big issue or what it is but going through my likes items and when I click on one then go back to the liked items list is for whatever reason puts me either completely at the front of the list or right there close to it?! NOTHING IS MORE AGGRAVATING than to be so far into your list (it literally takes hours...) just to have to carefully scroll through trying not to click on any (which the reason why I’m scrolling so far back in the first place is to find the items to relike them back to the front of the list) Which brings me to question; there’s literally no other way to make the “likes items” other than this way it’s being done now? Like I don’t really know what other way to do it but the way it is now makes it extremely hard to go back through and look at the items I’ve saved.. The 2nd is searching things!! Why on earth can’t you search a user by either their email or by the name they’ve givin on their account???? Other than those two things I have absolutely NOTHING remotely close to negative about this app! I LOVE IT!!!!!!
  • Any problem becomes I fixable Jan 25, 2021

    By KRA 2
    I’m a collector. I’ve used every marketplace I can think of. I made the smallest error during cash out. Realizing it I was spurred to action within two hours. Attempted to reach the company with its usual gate Keepers employed to dissuade good service. Less service on their end means less employees thus more $$. Realizing the likelihood of a human getting back to me or fixing anything I read through their FAQ’s and directives. I was advised their to contact the seller yesterday to seek assistance. I did so. The seller was far more reachable and though willing to assist was made toothless by , guess who the company. So if you like the concentric circles dedicated to dissuading people to cancel or require additional assistance by Comcast. Or rather the incompetence of many start ups be sure to use this app. Many will disregard this message. Provided no mistakes occur it’s a fine company. For those that disregard this warning and have a problem good luck . Covid,rather than incompetence of their system provides a temporary excuse. In reality the problem, no matter how outsized or catastrophic will not be fixed . They don’t care. They run on money and once they have it you’re on your own. Given the myriad of choices providing the same service with reachable people that WILL fix your problem going through this company is foolish and rewards all the worst habits in the Modern market place.
  • Decent Jan 26, 2021

    By Net Seller
    As a selling app it’s decent. Customer service isn’t up to par for the fees paid. Messaging only and you’re left at their mercy while they take days to respond and the process isn’t simple just to message. Rating system is very one sided, because customers that complain have rarely read the full description and whatever they complain about is usually there (that’s not my fault!). I’ve requested/suggested multiple times that the make an offer feature be something I can turn off. Yet still it’s on every listing. Most of the lower ratings I have come from customers who made an offer that was turned down. Having that feature available confuses customers into thinking you’re willing to barter when you can’t. For the fees paid it would be nice to be able to divide listings into categories that are easily navigated by buyers as well. I sell a decent amount on Mercari, but feel for the money made from my listings they could definitely tweak some of the apps features. I’ve had three different phones and I cannot get a notification when I get a message or offer. No matter how many times I change my settings or delete and reinstall the app. I’m left constantly checking the app to be sure I have not received a message. Adding a “ask seller a question” button to listings would be helpful as well. Listing is pretty simple and straightforward and I’m pleased with that aspect of the app. I’m an experienced seller on several platforms and this one is average.
  • Apr 24, 2021

    By Mark Konior
    The search and save functions need a lot of work. There are no advanced search features to help narrow down results. People spam keywords on their listings that have nothing to do with what I'm searching for. It constantly notifies me that there are new items in my saved searches when there aren't. It will send emails for saved searches even when I unsubscribe. There should be a way to save searches without getting notifications for them.
  • Apr 21, 2021

    By Rob D
    Mercari's search engine sucks to be kind. They show a 'new' listing that was posted 6 hours ago and that's just an example. Accidentally click on something once and you get swamped with endless suggestions. Plus "processing fees" are a total rip off. The 10% seller fee should cover that. And they charge you a $2 fee to transfer YOUR money to your bank. Seems like overkill to me. They get in your pocket every way they can. Great site for buying, not so great for selling. Needs improvement.
  • Apr 28, 2021

    By Chris Marges
    Hi there support team! I was wondering what's been happening to the app. Every time I edit a listing, I have to keep re adding the shipping method, and when I added all the tracking numbers to my sales, it seems that they weren't added, it was counted as not shipped and am now getting requests to cancel the order. I tried sending this in the app and even that doesn't work. So sad about what's happening to you guys.
  • Apr 28, 2021

    By Leanne McKenzie
    Ok. This keeps happening & is getting very irritating!! Days after the item has been sent out i get a warning that the item still needs to be shipped & if it isn't the buyer can cancel! I have even received updates that the item is in transit & the tracking number is working. This is very confusing for both me AND the buyer. They also get the message & have the ability to actually cancel!! This has been happening for a few weeks now & is still not fixed! I tried to submit thru help center! 🤬
  • Apr 24, 2021

    By Chad Turnage
    You are not allowed to rate sellers that send wrong or damaged items if you choose to return it, so do not trust the ratings! you can't change from 3 rows to 2 or 1 so everything is tiny and if you're over 45 you have to click on each item to see what it is which sucks, this app has no customizations available and is the opposite of user friendly! also the stupid banner keeps popping up to get you to sell something WE KNOW WE CAN SELL ON THIS APP PLEASE LET US CHOOSE WHEN WE WANT TO GOOD GRIEF!!
  • May 3, 2021

    By Katey Ritchie
    This is a below average selling app. The selling fees are absolutely ridiculous. ALSO, you cannot use the app if you have a VPN. My phone services comes included with a VPN which is complicated to turn off; Plus I don't want to have to turn it off to use the app (or website, for that matter). Please fix this. No other selling app I use blocks my VPN.
  • Apr 20, 2021

    By José Sosa
    Can't even open the app. I made a sale so it's important to enter the app. I keep trying to open it after restarting my phone, I keep trying to open it from my control panel notifications and nothing, I only see the stupid mercari logo and nothing ever loads. Really frustrating, considering somebody purchased something from me and I can't even get to their order let alone the app itself.
  • Apr 26, 2021

    By Christol Fiske
    I used to love this app but lately it has been messed up, this is the 2nd time this month that when I try to open the app nothing happens. Last time I had to uninstall it and then install it again and that worked but it had a different email account and wouldn't let me purchase anything so finally got that straightened out now it's doing the same thing as before... not even opening so guess I'll be looking for another app for future purchases Which sucks because I purchased ALOT of items ☹
  • Apr 24, 2021

    By Birdie 72
    NEVER Don't even THINK about refunds or returns. Because of the way the money is released to the sellers it is difficult to prove that you deserve the refund/return. That is determined by Mercari Team. I bought a porcelain figurine for $80. The packaging was terrible and it was smashed. I started the return with 5 pictures..not good enough. I was a day late with more pictures and that cost me my $80. The seller just ignored me and refuses to give me my refund. And I cannot, now, leave a review.
  • Apr 18, 2021

    By Cliff Patrick
    Nice app to get rid of the extra stuff you have around the house. However, customer service is abysmal! While trying to get clarity for having a listing deleted by them. I was repeatedly just linked to their prohibited items page, and my help ticket was closed. This caused me to get a response from six different people with no better clarity of why my item, that was not actually on the list of prohibited items, was taken down. Don't get to frustrated when your listing just gets pulled!
  • img Community
    As you're updating your wardrobe, you'll quickly realize there's absolutely no space for new clothes. Or even worse, you lack money to shop in the first place. You can easily resell your old clothes and earn needed $300 to update your style.
    img by Antonio
    1 year ago
  • img Expert

    Why we chose Mercari:

    • You can sell anything on this well-organized marketplace site. The app is free, but Mercari takes 10% of the item price when sold (A pretty standard rate)
    • Listing items is quick and easy. You can do it in five minutes right from your phone
    • Great guidance for sellers helps you earn more. Mercari suggests items that are popular or profitable that you may have at home, and offers lots of tips for crafting a listing
    • Gamifies the selling experience by letting you set earnings goals and guiding you towards meeting them
    • Site is great for shopping, too. This is important for sellers since you need people to buy your items
  • img Expert
    1. Buyer Protection Guarantee makes sure you won’t get scammed. Your money is perfectly safe until you greenlight the payment
    2. Easy-to-use even for inexperienced sellers. Receive a trackable shipping label by email. Then just print, package the item and ship it
    3. No hidden expenses in complex terms & conditions! Pay a transparent 10% selling fee no matter what you’re selling & that’s it

    Reviewed by Laura S on December 19, 2017

  • Great app for selling Oct 20, 2017

    By May savvin
    It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕
  • Apr 30, 2021

    By Mindy McClaran
    Great if you have time to purchase things you have been wanting to get for a while, you can get some pretty good deals. Sellers are often negotiable if you aren't needing to purchase something ASAP. For immediate purchases you can usually find things cheaper on eBay. The prices of things I know is user-based and not app functionality though, the app works as it should.
  • Best selling app Jul 21, 2019

    By CKLJ4
    I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!
  • Almost perfect Oct 2, 2020

    By CmRage
    I really like mercari. I don’t even mind the fees too much, because I appreciate the built in security for sellers and buyers. However there are a few things that allow scammers to get around. First thing. I ship someone and item, they said they want to return. I get back a package from them that has some garbage in it and they got their refund and my product. Refunds should be able to be reviewed by sellers same as purchases by the buyer. Secondly, we need to be able to rate someone who forced a cancellation. I bought an item and after a week the seller told me that they had a better offer and if I wanted to pay 20 more than they would re-relist at a higher price for my to buy. If not then I need to cancel the order. Either way they weren’t going to cancel it because they didn’t care how long my money was held for. This should be something that I could have left a review and warning for others. Lastly, please give us an option to put an item on hold for people until a certain time. If the person fails to purchase by that time we should be able to review or it should be an automated “this person failed to purchase a hold” left in review section. If the person does purchase on time then the review should say “this item was on hold” and that way others see that the buyer follows through. These are just a few things I know bothers myself and many other sellers. Thanks for listening.
  • Great Shopping, Great Selections, Great Customer Service Aug 22, 2019

    By StaceyAnn78
    I joined Mercari several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, Mercari backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know Mercari has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature Mercari offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days Mercari allows. And to package nicely ...Mercari set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!
  • Liked items and searching users by account name? Apr 29, 2019

    By Kasha;)
    I absolutely LOVE LOVE LOVEEEEEE this app?!!!!!!! No joke, it’s legit the BEST APP TO SHOP ON!!!! I’m literally on this app every single day...haha I don’t get on Facebook at all anymore even, because of this app! But I really only have a couple small issues with this app. To start off with and I’m not sure if it’s a big issue or what it is but going through my likes items and when I click on one then go back to the liked items list is for whatever reason puts me either completely at the front of the list or right there close to it?! NOTHING IS MORE AGGRAVATING than to be so far into your list (it literally takes hours...) just to have to carefully scroll through trying not to click on any (which the reason why I’m scrolling so far back in the first place is to find the items to relike them back to the front of the list) Which brings me to question; there’s literally no other way to make the “likes items” other than this way it’s being done now? Like I don’t really know what other way to do it but the way it is now makes it extremely hard to go back through and look at the items I’ve saved.. The 2nd is searching things!! Why on earth can’t you search a user by either their email or by the name they’ve givin on their account???? Other than those two things I have absolutely NOTHING remotely close to negative about this app! I LOVE IT!!!!!!
  • Any problem becomes I fixable Jan 25, 2021

    By KRA 2
    I’m a collector. I’ve used every marketplace I can think of. I made the smallest error during cash out. Realizing it I was spurred to action within two hours. Attempted to reach the company with its usual gate Keepers employed to dissuade good service. Less service on their end means less employees thus more $$. Realizing the likelihood of a human getting back to me or fixing anything I read through their FAQ’s and directives. I was advised their to contact the seller yesterday to seek assistance. I did so. The seller was far more reachable and though willing to assist was made toothless by , guess who the company. So if you like the concentric circles dedicated to dissuading people to cancel or require additional assistance by Comcast. Or rather the incompetence of many start ups be sure to use this app. Many will disregard this message. Provided no mistakes occur it’s a fine company. For those that disregard this warning and have a problem good luck . Covid,rather than incompetence of their system provides a temporary excuse. In reality the problem, no matter how outsized or catastrophic will not be fixed . They don’t care. They run on money and once they have it you’re on your own. Given the myriad of choices providing the same service with reachable people that WILL fix your problem going through this company is foolish and rewards all the worst habits in the Modern market place.
  • May 2, 2021

    By Kelsie Hebb
    Love it I already made my first sale in only a week! Easy to use! Its pretty awesome .. I have tons of stuff i cant wear anymore or dont use and its all in good condition .. This is a great way to downsize things i dont need and decluttler while still gstting back a little bit of needed money for my things that nice and i dont want to just throw out and someone else can enjoy my old stuff now! I love it!! Plus there are so many fair and low priced things for sale and i love shopping too!!!!
  • Favorite selling app Apr 30, 2018

    By LizaLiza Seller
    I use and have tried using many selling apps. This one is by far my favorite for many reasons. I've been using it for about half a year now with over 300 reviews. The percentage they take may seem like a lot at first but it's definitely worth it. I like that when people make offers it's easy to communicate with them through private message instead of all conversations being public like some other apps. It's very easy to list, and I can quickly list items now that I'm used to it. Every time I've had an issue with a transaction or a question, they've quickly responded back (even on weekends). It's not an issue to me that there's no number to call because I always get a personalized answer to my questions. This selling app by far has the most superior customer service. Even though it's my favorite, there are some flaws. Areas to improve: 1. sometimes the app takes a while to load when first opening it (pictures won't show). 2. It would be helpful if they started some kind of authenticity check for very expensive designer items. 3. It would be nice to have a cheaper shipping option for under 0.5 lbs (categories for 0-0.5 lbs, 0.5-1.5, 1.5-3, 3-5, and the rest of the current categories). I usually have to do my own shipping for these items to help buyers with cost but this takes more time obviously.
  • I LOVE THIS APP! May 29, 2020

    By TaeyeonGarcia
    I love to shop at cheap prices and this app helps me with that. It’s kinda like eBay in a way but I feel it’s better at keeping you from getting scammed. All items I’ve seen on Mercari(granted were funkos and animal crossing items so far) were all pictures you take from a camera and you could REALLY tell it was taken with a phone camera 😂. I like that if you have an issue with your order then the app doesn’t pay the seller(not that I’ve had any issues so far. 100%been ok). App is very good at keeping communication clear and also has automated questions you can send to sellers before buying. I recommend if your looking for stuff at a cheaper price. There’s filters so you can find items that are new or like new if you don't want something used or looked used. There’s no bidding either(that I know of) which I appreciate because that’s one of the things I don’t like about eBay. With Mercari I can just buy the item if I want it and not have to fight with others or wait four+ day’s for it to tell me I won and got the item. Mercari also has deals you can add to your cart that can lower what you pay by a decent amount. There was this one item I was look at that was like 23-25(?) and I could get it for 18 by just pressing on what discount I wanted. All in all I recommend this app. It’s how I finally got my Alexei Funko Pop(stranger things)!!!!
  • Works great but could use a few tweaks Sep 29, 2018

    By puter0524
    I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)
  • May 4, 2021

    By percilla lawson
    I haven't been on the app nor have had it downloaded since January and it sold an item for me. Again I didn't even know about this till now 5 months down the line. I thought it was weird that the app sold something on my behalf because I was inactive. It even canceled the order on my behalf also, that was super weird and I hope they look into it.
  • No Seller protection Oct 17, 2019

    By coricorin
    I sold a Louis Vuitton speedy in fair condition for a fair price. The buyer changed her mind about the bag. All sale are supposed to be final , unless the item was different than described. Well the buyer decided to slash 3 of the 4 corners of my bag , in an attempt to get a refund ,,based on the slashes not being disclosed in the description. They were not disclosed because they did not exist. Mecari immediately approved the refund and issued the refund before I was able to dispute it. Even tho I immediately disputed it once the bag arrived back to me and I saw what she had done. I have been back and fourth with customer service via chat on the app. Which is not live. So I wait and wait and wait for a reply each time I pled my case. Long story short,, there is no protection for you as a seller. This person could have sent me back a bag of jelly beans ,,, but as soon as the item is marked delivered,,,, case closed. The criminals and scammers that may be using this app also get your name and address from the shipping when you sell or buy something. Which in my case is not so bad because I plan to take this person to court. That’s if it’s even a real name. Mercari has been no help at all. I’ve been sent messages apologizing that the transaction did not go as I would have like.... uh no it didn’t. No compensation for the damage to my bag. If you sell anything at all... don’t let it be anything of value. If you buy something, you’re still taking a gamble.
  • USPS Kills this app Sep 14, 2019

    By SUbdUNE
    I want to give this app 5 stars as it protects the buyers and sellers from fraud. It’s gaining popularity and you can find an enormous amount of deals. The reason why I gave it the title “USPS kills this app” is because my local USPS Mail carrier thinks it’s ok to mark my delivery as delivered and I always get it a few days later, mind you, you only get three days to rate your seller before your payment automatically gets released to the seller. Yes Mercari is the middle man here and doesn’t release the payment to the seller until you check your product out and give them a thumbs up by way of rating the seller (awesome). You can now see how having a mail carrier like mine that thinks it’s ok to mark deliveries as delivered beforehand, especially when there’s a chance you are nearing a holiday!! You can hold your breath and throw some salt over your shoulder to hope your item is as described by the seller because one day to review may not be enough (but better than nothing I suppose). Mercari does try to help you though, if you contact support and let them know you haven’t received your item even though your mail carrier says it was... and stay on high alert looking for your item to review and rate... they will actually hold the funds for you until you receive the item. Hope this review helps someone who is experiencing the same. Thanks Mercari for understanding.
  • Perfect for Selling Items! Jan 3, 2018

    By thefemaleprod
    This is an awesome way to get rid of unwanted items. You post the things you want to sell, ship it, wait for your rating, and then you get the cash! One thing that’s really cool is that they create the shipping label for you! (This comes in handy for me because I’m a first time seller!) I’ve loved having this app so far, I’ve made some good money in the past couple of months from it. Issues I had at first where not knowing how to deposit the money I made from Mercari, into my bank account. I think it’d be pretty awesome for them to walk people through it when they make their first sale. Just so people know how to get their money. Also, when you really get into the habit of selling items on here, but sure that you don’t need the money you made RIGHT away because their process to transfer money takes a while. So that’s another small improvement I would make as well! A faster transfer process. Another thing, I think that it’s great they implement buyer/seller protection, so to go even further with this, another suggestion I have is to allow more photos to be taken on high end items. Sometimes it’s hard to tell if something is legitimate or not because there’s only 4 pictures. Certain items need more proof! 😊 This ensures that people are buying and selling authentic products. Besides this, I love Mercari. This app is totally worth the download!!
  • Decent Jan 26, 2021

    By Net Seller
    As a selling app it’s decent. Customer service isn’t up to par for the fees paid. Messaging only and you’re left at their mercy while they take days to respond and the process isn’t simple just to message. Rating system is very one sided, because customers that complain have rarely read the full description and whatever they complain about is usually there (that’s not my fault!). I’ve requested/suggested multiple times that the make an offer feature be something I can turn off. Yet still it’s on every listing. Most of the lower ratings I have come from customers who made an offer that was turned down. Having that feature available confuses customers into thinking you’re willing to barter when you can’t. For the fees paid it would be nice to be able to divide listings into categories that are easily navigated by buyers as well. I sell a decent amount on Mercari, but feel for the money made from my listings they could definitely tweak some of the apps features. I’ve had three different phones and I cannot get a notification when I get a message or offer. No matter how many times I change my settings or delete and reinstall the app. I’m left constantly checking the app to be sure I have not received a message. Adding a “ask seller a question” button to listings would be helpful as well. Listing is pretty simple and straightforward and I’m pleased with that aspect of the app. I’m an experienced seller on several platforms and this one is average.
  • Hit and miss Feb 6, 2020

    By SRNA until 12/12!
    It’s pretty convenient to sell things on this app, but buyer beware. I’ve purchased eight items from this app and have had issues with three. One shirt said new without tags and arrived quite worn and covered in animal hair. After requesting a return via the app, Mercari told me to keep the shirt and gave me a refund in the form of credit with a 30 day expiration time. (Annoying but ok, would have rather had my money back.) A couple porcelain figurines arrived broken. The app didn’t give me a return option so I called Mercari (12 minute hold time). They sent me an email to which I could respond with photos of packaging and damaged items. Upon reviewing the photos they agreed to refund my card and did so in a timely manner. That’s not the end though, UPS sent me emails about needing photos of box, tracking, broken items, etc but with no easy way to upload them. Eventually just called them and gave them a verbal explanation of damage and appearance of box, etc. Third problem item is duvet covers for a twin bed with significant shrinkage (not noted by seller). Again the app is not giving me a request a return option so I’ll have to waste time tomorrow calling them. Hopefully they will approve the request. The sellers on this app seem to be more shady than sellers on the other re-sale apps I use (PoshMark and eBay). I’ve had minor trouble with those sites, but my success rates as a buyer are way better than 5/8.
  • Apr 20, 2021

    By Cynthia Rondeau
    I've been using this app for a year and it was great until a couple weeks ago. According to mercari my shipping address is wrong and I have moved.... I 100% have not moved and nothing has changed. I don't understand why I keep having this problem... I'll order something, get charged for it, and then the seller will tell me they can't ship my item. I guess I'll be using poshmark from now on.
  • Apr 21, 2021

    By Rob D
    Mercari's search engine sucks to be kind. They show a 'new' listing that was posted 6 hours ago and that's just an example. Accidentally click on something once and you get swamped with endless suggestions. Plus "processing fees" are a total rip off. The 10% seller fee should cover that. And they charge you a $2 fee to transfer YOUR money to your bank. Seems like overkill to me. They get in your pocket every way they can. Great site for buying, not so great for selling. Needs improvement.
  • Apr 28, 2021

    By Chris Marges
    Hi there support team! I was wondering what's been happening to the app. Every time I edit a listing, I have to keep re adding the shipping method, and when I added all the tracking numbers to my sales, it seems that they weren't added, it was counted as not shipped and am now getting requests to cancel the order. I tried sending this in the app and even that doesn't work. So sad about what's happening to you guys.
  • Apr 24, 2021

    By Chad Turnage
    You are not allowed to rate sellers that send wrong or damaged items if you choose to return it, so do not trust the ratings! you can't change from 3 rows to 2 or 1 so everything is tiny and if you're over 45 you have to click on each item to see what it is which sucks, this app has no customizations available and is the opposite of user friendly! also the stupid banner keeps popping up to get you to sell something WE KNOW WE CAN SELL ON THIS APP PLEASE LET US CHOOSE WHEN WE WANT TO GOOD GRIEF!!
  • Apr 20, 2021

    By José Sosa
    Can't even open the app. I made a sale so it's important to enter the app. I keep trying to open it after restarting my phone, I keep trying to open it from my control panel notifications and nothing, I only see the stupid mercari logo and nothing ever loads. Really frustrating, considering somebody purchased something from me and I can't even get to their order let alone the app itself.
  • Apr 26, 2021

    By Christol Fiske
    I used to love this app but lately it has been messed up, this is the 2nd time this month that when I try to open the app nothing happens. Last time I had to uninstall it and then install it again and that worked but it had a different email account and wouldn't let me purchase anything so finally got that straightened out now it's doing the same thing as before... not even opening so guess I'll be looking for another app for future purchases Which sucks because I purchased ALOT of items ☹
  • Apr 18, 2021

    By Cliff Patrick
    Nice app to get rid of the extra stuff you have around the house. However, customer service is abysmal! While trying to get clarity for having a listing deleted by them. I was repeatedly just linked to their prohibited items page, and my help ticket was closed. This caused me to get a response from six different people with no better clarity of why my item, that was not actually on the list of prohibited items, was taken down. Don't get to frustrated when your listing just gets pulled!
  • Wasn’t expecting Oct 31, 2020

    By _RaeLambbbbbb
    Let me start off by saying when I was just buying stuff the app was perfect. Everything I received was exactly what I wanted and if it wasn’t I returned it no problem The problem didn’t start until I started selling so I’m in the military and just moved duty stations I changed my address yet I sold some shoes and they didn’t fit the individual and she returned them yet the address was still my old address I had deleted over a week before. So I never got my shoes back yet she got her money back. So fast forward I made another sale the items sold when I went to get my money in order to get an immediate direct deposit I need to verify I am who I am but to get in 4/5 businesses days I don’t which seem pretty goofy. So I went to verify my drivers license and they denied it because my address isn’t the one I have now mind you I’m in the military so my address changes frequently so driver’s license stays at my home of record which doesn’t expire till 2025 but instead of verifying MY FACE MATCHED THEY SAID THE ADDRESS DIDN'T MATCH SO I TRIED MY GOVERNMENT ID BUT THEY DIDNT ACCEPT IT. Tried a deposit in 5 days didn’t accept my account info basically I feel like they want you to use your money only with the app their costumers service is the worst they seem automated because I explain the problem and they give general answers or steps so now I have over 400$ just on the app and can’t get it and I just want my money so I can delete the app because it’s ridiculous!
  • May 3, 2021

    By Megan Green
    Customer service was not helpful resolving my issue with a seller using insufficient postage. Watch out because they can only refund you for postage in store credit and they will only cancel if an item is marked "refused" by USPS but the USPS update for my item is "lost/undeliverable" and they aren't refunding me. Be very wary of purchases in this app.
  • Confused Oct 4, 2020

    By bella 1965
    I find that this selling and buying is really great great Friday lotta great stuff lotta great people but it’s very confusing because if you buy a product or something and you think if you purchased it and then it doesn’t show up for days on your page and then you’ve been charged for it but it never shows that you’ve purchased it it shows sold but not to yourself so I am very confuse there’s been a lot of debits taken out of my checking account but nothing showed up I was very surprised that something showed up I didn’tI was the buyer I was almost going to purchase it from another person so I get very confused about that part so my car is great but the way they run it I think it’s a little bit I don’t know I don’t want to say bad night it’s just confusing to me I still have over charges in my account and I’m not sure whatthsy are for ? You can’t get anyone from Mercari to communicate with you it’s always a question answered by question answered my question so the communication with my car he is not great it’s the people that you work with that are wonderful they are the ones that show me the ropes and I really appreciate it so I don’t even know how to get in touch with Makari I guess her email to say hey what are these charges because I had a credit and I didn’t even use it all but they took it all so we’ll see. I will finish up my transactions and I will not work with Mercari anymore and as soon as I get my banking squared away with them
  • Apr 24, 2021

    By Mark Konior
    The search and save functions need a lot of work. There are no advanced search features to help narrow down results. People spam keywords on their listings that have nothing to do with what I'm searching for. It constantly notifies me that there are new items in my saved searches when there aren't. It will send emails for saved searches even when I unsubscribe. There should be a way to save searches without getting notifications for them.
  • Apr 28, 2021

    By Leanne McKenzie
    Ok. This keeps happening & is getting very irritating!! Days after the item has been sent out i get a warning that the item still needs to be shipped & if it isn't the buyer can cancel! I have even received updates that the item is in transit & the tracking number is working. This is very confusing for both me AND the buyer. They also get the message & have the ability to actually cancel!! This has been happening for a few weeks now & is still not fixed! I tried to submit thru help center! 🤬
  • May 3, 2021

    By Katey Ritchie
    This is a below average selling app. The selling fees are absolutely ridiculous. ALSO, you cannot use the app if you have a VPN. My phone services comes included with a VPN which is complicated to turn off; Plus I don't want to have to turn it off to use the app (or website, for that matter). Please fix this. No other selling app I use blocks my VPN.
  • Apr 24, 2021

    By Birdie 72
    NEVER Don't even THINK about refunds or returns. Because of the way the money is released to the sellers it is difficult to prove that you deserve the refund/return. That is determined by Mercari Team. I bought a porcelain figurine for $80. The packaging was terrible and it was smashed. I started the return with 5 pictures..not good enough. I was a day late with more pictures and that cost me my $80. The seller just ignored me and refuses to give me my refund. And I cannot, now, leave a review.
  • Apr 19, 2021

    By Ro V.
    Good luck checking people's items on sale. If they have a long list, there's a lag while scrolling down. So annoying and needs fixing. And they take a good amount of your sale away. I can't have low prices because it cost me more to ship. And why am I getting charged for wrong weight? I never put in the numbers, it guesses. Shipping of 5.99 +6.?? for there own mistake.
  • Apr 28, 2021

    By LISA SCOTT
    I use to love this app but the new updates have totally changed it. Trying to get in contact with someone is almost impossible, everytime I try to contact them I receive an error message to try again later but when I do so it just repeats the same error message. It's just ridiculous...I just read most of the reviews from April 2020 and the updates they did to the App made it worse not better.

What’s Groovy

What’s Subpar

Loading...