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MDLIVE: Talk to a Doctor 24/7

MDLIVE: Talk to a Doctor 24/7

MDLIVE Inc

The MDLIVE app makes connecting with a doctor fast, easy, and convenient.

4.7 Ratings 59K+ Reviews 500K+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Sometimes your back pain can be so bad that it's difficult to even leave the house to visit your doctor. The MDLIVE app allows you to talk to a doctor at any time, 24/7. Allowing you to get medical advice and help from a professional without ever leaving your home.
    img by Christina
    1 year ago
  • img Community
    While spending 3 hours at the dentist doesn't sound like an ideal day, it could be a lot more fun seeing one on your phone. Stay home and help your teeth at the same time with virtual dental consultations.
    img by Stefan
    9 months ago
  • img Community
    Monitor your baby’s development by talking to a doctor from the comfort of your home. With its round-the-clock function, this telehealth tool allows you to book an appointment with a board-certified and state-licensed doctor within 15 minutes, and get answers to a series of questions.
    img by Aubrey
    7 months ago
  • img Community
    This is one of the quickest ways to speak to a fully-qualified doctor straight from your phone, and you can get full refunds on appointments if you cancel no less than 24 hours before.
    img by Stefan
    2 months ago
  • img Community

    Incompetent customer service! No technical support! Mar 24, 2021

    By TM
    Incompetent customer service! No technical support! I experienced disrupted service for weeks, and despite reaching out to a supervisor, nothing was fixed. I decided to stop using it as it was too stressful. I really liked my provider, but the portal was not connecting during virtual appointments, and nobody could help. I spent hours on the phone with MDLIVE customer service. All they knew was how to verify my identity.
  • img Expert
    1. Want to see a doctor, but don't want to wait two hours in an ER? Can't get in to see your family physician? MDLIVE may be the answer
    2. MDLIVE has doctors on call 24/7/365, with a usual wait time of less than 15 minutes, prescriptions and all
    3. Common consultations include: allergies, cold/flu, earache, pink eye, depression, asthma, relationship counseling, eating disorders & more

    Reviewed by Kaylin on November 13, 2018

  • Video therapy sessions Aug 19, 2019

    By Cocomint 3
    This is my third time using the MDLIVE for my therapy session. At first I found the technical aspect of learning how to navigate the website very challenging. I had difficulty understanding how the whole thing worked there were no instructions on how to get to the therapist and how to handle technical issues on my IPhone. I found that I needed to remember to refresh my screen every five minutes or the picture would freeze. Or to turn off my notifications or the picture would freeze up or go black. Then you would have to hit the exit app button on the phone. Also, turn off your smart watch or the audio will go to it. Actually it’s better to just turn off your Bluetooth altogether for a video chat. I love the two therapists that I have. They’re very professional and were quick to make me feel comfortable. They asked smart questions and were attentive when I answered them. They gave me exercises that were easy to do and challenging. I think that 45min is not enough time for the first two sessions. I had so much trauma in the past that once I got started it was hard to stop talking in the 45 minutes allowed. I think a wider assortment of specialists is needed. This should be expanded once the kinks are worked out. I love the fact that I’m safe at home when I’m talking about my trauma and that I don’t have to drive home with tears running down my face trying to drive while trying to get myself together. That’s the best part.
  • Excellent service. Feb 5, 2021

    By elainefin
    First, a 10 minute wait to see a doctor is unheard of today. It was eight minutes. Second, this doctor actually read my chart and the notes before he came online. That was another first in my experience. Third, he asked the best questions. He asked questions directly related to what was happening to me and what had happened in my recent history that was associated to this call. Fourth, I have a condition that is worsening. He actually broached that fact and the fact that I really need to see a specialist and what the consequences for me are short term and long term. My own PC will not talk to me about my condition. Fifth, he offered an alternative medication that has not been tried and I’m excited about using this med as a short-term treatment until I can see a specialist. Sixth, when he wished me well and hoped that I would feel better soon, it was authentic. He actually hopes that I will get relief and get back on my feet shortly. That was absolutely unique. I don’t know if every doctor in the service is as good as Dr. Lynn, but if they come close, they are better than the majority of doctors out there these days in my experience.
  • Sep 3, 2021

    By Megan Ann
    Great first time experience. I was connected to a kind and attentive provider the day after I registered. The only thing I would have liked more is to have been connected with a provider immediately upon registering. Easy-to-use, easy to register with insurance.
  • Wonderful for people with packed work schedules Feb 29, 2020

    By Cmtomtom
    I’ve been having a skin issue with my hands for the past couple weeks and it got to the point where I was very uncomfortable. I knew I had virtual visits through my insurance so while on lunch at work I looked it up real quick. Made an appointment and a doctor called me in 10 minutes. I explained the problem, sent her a pic, and she prescribed me a topical cream that was ready to pick up a half an hour later. I am floored at how easy that was. No calling my pcp office to be told that I have to come in at 2pm three weeks from now and sit there for 4 hours because the schedule is backed up. No going to urgent care and paying the higher copay and risking getting really sick from whatever viruses are in the air. No missing work, no driving all over the place, no irritation or annoyance to get some steroid cream to help my skin. This was the easiest thing ever to get doctor help real quick for a minor issue. And the doctor was so nice and easy to talk to, she was knowledgeable and knew exactly what the problem was. I’m a big fan!
  • Video therapy sessions Aug 19, 2019

    By Cocomint 3
    This is my third time using the MDLIVE for my therapy session. At first I found the technical aspect of learning how to navigate the website very challenging. I had difficulty understanding how the whole thing worked there were no instructions on how to get to the therapist and how to handle technical issues on my IPhone. I found that I needed to remember to refresh my screen every five minutes or the picture would freeze. Or to turn off my notifications or the picture would freeze up or go black. Then you would have to hit the exit app button on the phone. Also, turn off your smart watch or the audio will go to it. Actually it’s better to just turn off your Bluetooth altogether for a video chat. I love the two therapists that I have. They’re very professional and were quick to make me feel comfortable. They asked smart questions and were attentive when I answered them. They gave me exercises that were easy to do and challenging. I think that 45min is not enough time for the first two sessions. I had so much trauma in the past that once I got started it was hard to stop talking in the 45 minutes allowed. I think a wider assortment of specialists is needed. This should be expanded once the kinks are worked out. I love the fact that I’m safe at home when I’m talking about my trauma and that I don’t have to drive home with tears running down my face trying to drive while trying to get myself together. That’s the best part.
  • Excellent service. Feb 5, 2021

    By elainefin
    First, a 10 minute wait to see a doctor is unheard of today. It was eight minutes. Second, this doctor actually read my chart and the notes before he came online. That was another first in my experience. Third, he asked the best questions. He asked questions directly related to what was happening to me and what had happened in my recent history that was associated to this call. Fourth, I have a condition that is worsening. He actually broached that fact and the fact that I really need to see a specialist and what the consequences for me are short term and long term. My own PC will not talk to me about my condition. Fifth, he offered an alternative medication that has not been tried and I’m excited about using this med as a short-term treatment until I can see a specialist. Sixth, when he wished me well and hoped that I would feel better soon, it was authentic. He actually hopes that I will get relief and get back on my feet shortly. That was absolutely unique. I don’t know if every doctor in the service is as good as Dr. Lynn, but if they come close, they are better than the majority of doctors out there these days in my experience.
  • Sep 3, 2021

    By Megan Ann
    Great first time experience. I was connected to a kind and attentive provider the day after I registered. The only thing I would have liked more is to have been connected with a provider immediately upon registering. Easy-to-use, easy to register with insurance.
  • Wonderful for people with packed work schedules Feb 29, 2020

    By Cmtomtom
    I’ve been having a skin issue with my hands for the past couple weeks and it got to the point where I was very uncomfortable. I knew I had virtual visits through my insurance so while on lunch at work I looked it up real quick. Made an appointment and a doctor called me in 10 minutes. I explained the problem, sent her a pic, and she prescribed me a topical cream that was ready to pick up a half an hour later. I am floored at how easy that was. No calling my pcp office to be told that I have to come in at 2pm three weeks from now and sit there for 4 hours because the schedule is backed up. No going to urgent care and paying the higher copay and risking getting really sick from whatever viruses are in the air. No missing work, no driving all over the place, no irritation or annoyance to get some steroid cream to help my skin. This was the easiest thing ever to get doctor help real quick for a minor issue. And the doctor was so nice and easy to talk to, she was knowledgeable and knew exactly what the problem was. I’m a big fan!
  • Jul 26, 2021

    By Chadwick Dunn
    I really do WANT to visit my primary care physician, but I usually procrastinate in setting up an appointment to begin with, it's always an appointment a few months out, and then there's actually physically showing up to the office (its own challenge these days). This app is just... too darn convenient. It's a great compliment to a primary care physician. It helps that my insurance covers any kind of appointment, too!
  • Aug 20, 2021

    By Amanda Durgin
    This app is wonderful. All the Dr's we have seen are awesome and it's such faster and easier to see a Dr than going to the pediatrician. In the past 3 months we've used it for a stomach hug, sty eye, eczema, a busted lip from a bike accident, fever and more! This kept us from being exposed to covid, flu, and general filth as well as not exposing anyone else to us! Wonderful
  • Aug 5, 2021

    By Misti Russell
    Putting in the personal information was tedious, as there is no way to simply type in certain dates, and typing in allergies was impossible and had to be done by the doctor. However, once all information was taken care of, the appointment itself went very easily! The doctor was amazing! The video quality and sound were both fantastic, although it didn't transmit through my ear buds, causing my appointment to be less than confidential (I was at work) but no issues, otherwise.
  • Doctors still do house calls!! Oct 20, 2018

    By Nikolina's Mom
    We recently moved and wasn’t established with a local doctor yet. My 15 year old dgtr had a horrific sore throat with the back of her throat covered in white patches. I took her to Urgent Care. They said her Rapid Strep was negative, I knew it was wrong... She was sooo sick and they refused antibiotics. Her head was so full of liquid, her eyes were constantly draining fluid along with her nose!! One of my friends is an administrator at a local college. She praised this app and it’s awesome convenience! I set it up, put in our insurance info in and Shazam!! I was in touch with a live doctor within minutes!! I even sent him a close up shot of her nasty looking throat. He concluded she was very in need of an antibiotic ASAP!! He electronically sent a script to the local pharmacy within minutes! I can honestly say, I won’t ever go back to another Urgent Care again!! I am a very happy Mom knowing I have a Doctor who does “House Calls” 24/7!!! Thank you very much and continue your great work!! I am forever grateful that I have you at my fingertips!!
  • Sep 4, 2021

    By Aaliyah Denise
    So convenient and easy to use! I've been proactive about taking care of healthy because now it's so convenient with MDLIVE. I've used it for many things & each time I'm very satisfied with the doctors. Thank you for all the help!
  • Sep 21, 2021

    By scott raines
    The professionals with MDLIVE are personable and very concerned about my health needs. The video feature works great and allows the doctor to see any areas of concern. I have seen different providers and they all have exceeded my expectations. They have allowed me to avoid a costly ER visit and have gotten prescriptions to the pharmacy after hours. It is a covid safe way to get medical care as well.
  • img Community

    Incompetent customer service! No technical support! Mar 24, 2021

    By TM
    Incompetent customer service! No technical support! I experienced disrupted service for weeks, and despite reaching out to a supervisor, nothing was fixed. I decided to stop using it as it was too stressful. I really liked my provider, but the portal was not connecting during virtual appointments, and nobody could help. I spent hours on the phone with MDLIVE customer service. All they knew was how to verify my identity.
  • Aug 6, 2021

    By Z H
    App has a lot of bugs and the customer service personal are rude and dismissive. I called twice because the document's function is broken (it won't allow me to see the documents) and both times they provided no help. Stating that "I see the documents just tap ". As if, I hadn't! I also get the feeling that doctors on this app have no obligation nor want to make you a reoccurring patient. This was truly a painful experience. Please, Don't get this app.
  • Not Reputable Mar 20, 2020

    By Your Friend in the USA
    I tried to get an appointment at 8PM last night but didn’t understand the process and finally scored an appointment at 9:56PM last night. They said it would be a 3 hour wait. I got a call every 30 minutes asking if I wanted to cancel my appointment- until about midnight. I thought they would call but finally fell asleep. I woke up about 6AM and checked the app for my wait time. It said 15 minute wait. After 20 minutes I checked again to see my wait time. It became a 30 minute wait time ... so I called customer and got through. (Something I had not been able to do since making an appointment) and there was a nice man named James who apologized profusely about 9 hour wait. He then recommended I schedule a time appointment (why couldn’t I do that in the first place) for 12:30 - which would be quicker than a next available. Oh my word! So I decided to do it anyway since I was still having symptoms even though I was feeling better. I got a call back 10 minutes later saying there was a mistake and the doctor couldn’t do it over a text gone call. Had to be video chat so now they were rescheduling until 4:30PM - you know, right about the time pharmacies are closing because of Corona. I decided to take it anyway. Finally feel better and just canceled. I completely understand that there are back ups due to Corona but my wait time was completely ridiculous and they did not handle this in a professional way. They are not reputable in my opinion.
  • Unhappy customer Jun 11, 2020

    By VLO3480
    I tried MDLIVE out for the first time about a lump under my eye. I waited over an hour before I got an electronic message stating MDLIVE was busy and would call me back at a certain time. I received call after call informing that they were going to call. What the hey?? Hours after my initial call I finally spoke with a dr. She told me that she needed to see my eye. I initially asked for a virtual appointment but after waiting hours to schedule an appointment all they had left was a phone call appointment. The dr asked if I had upload pictures. I told her I tried but I couldn’t figure out how to upload them. I asked her how to upload the pictures. She didn’t know how. She said she would get someone to call me and explain how to upload the pictures. I knew I would never get that call. The dr sounded rushed and irritated. I called customer service and told them what happen and they said they would refund my money. Now 6 months later I am getting a bill for $45. On the bill it stated that the dr advised me to see my primary dr right away. She never said that. She did not give me any advice at all. I am so disappointed. This was the first time using this service and it was a flop. I ended up going to an Urgent Care center that charged me $180 because I had Cigna insurance. WITHOUT insurance the visit would have been $140!!! Completely disappointed.
  • Just Go to a Walk In Clinic Mar 13, 2019

    By JillC2
    I have pinkeye. Not that big of deal to see an online dr and get a prescription for it. Unless, you use MDLIVE. I saw the dr. Took like five minutes. He said he would call in the prescription and it would be ready in about an hour. My eye hurts and he was sympathetic and said he would put it right in. Drove to the pharmacy, not called in. Called MDLIVE and explained. Waited an hour went to the pharmacy. Not called in. Called MDLIVE got it called in but out of stock. Called MDLIVE to get a different prescription called in. Waited an hour. Not called in. So on and so forth. Every time I called I have to explain all this to the person who answers the phone and go through each person trying to figure this out. Not that complicated but taking way to much time. Also, MDLIVE’s phones did not work all morning so I called and called to get disconnected as soon as their phone system picked up. I was told this morning that I would have to have another dr consultation in order to get my prescription. I refused and they did manage to get it called in but something tells me when I go to pick it up it won’t be there. This is the most inefficient dr visit I ever had. So much for making life easier with online dr visits. On a positive note, everyone who I spoke with on the phone was very nice. Just unable to do their job.
  • Go to Urgent care instead. Sep 6, 2018

    By FN0891
    I was hesitant to try MDLIVE but was reassured by their customer service that if it was an issue that they could not manage via online consult I would be refunded. During the consult the Dr. was very good, and very polite, but due to the limitations of telehealth was not able to help me determine any method of treatment for my condition. It was recommended that I go see a physician in person. This was not a referral to a specialist or a greater level of care, just a lateral transfer to an physician of the same qualifications who could manage my health issue in person. This outcome is understandable but earlier I had been reassured by MDLive’s Customer Service Rep that in cases that the could not treat patients would be refunded. When I contacted MDLIVE and explained the situation to their case manager they were unwilling to provide a refund but she was more than willing to engage in a long argument. I would recommend skipping MDLIVE and going to your see you local Dr or Urgent care instead. No need to pay MDLIVEs fees only to pay again when they send you to see a Dr in person who can repeat the exact same consult just without the limitations of Telehealth. In the future I’ll save the extra fees and just go to urgent care or my primary the first time. I am quite displeased by MDLIVE and their customer service.
  • Jul 23, 2021

    By Shawn Cohen
    Only phone consultation works. The video conference option does not work. I received a text message that simply opens the app to the home screen. When at the home screen there is no way to initiate the video conference after it's been scheduled and is ready to join. I searched the app all over and all I could do was send a message to the assigned Dr to please call me who then ended the session. I then had to convert my video consultation to a phone consultation. Teledoc was way better.
  • ALWAYS AFRAID TO GIVE ANTIBIOTICS May 17, 2019

    By Skdbsknanzakakaoajbsiwbw
    This used to be a good option for our family because we do not have traditional health insurance. The idea is great. No waiting in a doctor’s office filled with flu germs. It is accessible any time of day or night. You don’t even have to drag your poor, sick child out of bed. I used to love this service and think it was worth the money. Not anymore! I’m not sure who is in charge of when and how many antibiotics can be prescribed, but EVERY time one of my family members are sick, we are told that it is viral and no antibiotic. So what is the use of this service if we can’t get an antibiotic when we are sick? Just to let you know, because we don’t have traditional health insurance, we do everything we can at home to treat our symptoms first before we seek out medical attention. All of us, even our little 5 year old, wash out our sinuses with saline rinses, gargle, and take more vitamins than anyone else I know. If we call in and ask for medicine, it’s because one of us is feeling really badly and the home remedies have not worked. Most of the time the home remedies do work, but in the few cases when they don’t, we just need an antibiotic! In today’s world, no one has the luxury of staying in bed for a week to 10 days waiting for the sickness to run its course!
  • Aug 5, 2021

    By P Blake
    Very frustrating app esp when it reverts back to the main login or location page even after filling out the info each time......then what caused the 2 stars was after gathering ALL my Meds together and listing each one out in detail, per their request, (took me about 15 mins to do this part alone).....the app, once again, took me back to start all over again....from there I signed out.
  • Scam Jul 31, 2018

    By indigoinfinity
    I used the desktop version of this service but came here to warn people about this company. My husband went through the sign up process (which was fairly easy/efficient) and selected the video call. Was told the wait time was less then 30 minutes and displayed name of doctor he would be “seeing”. 15 minutes later, we received an automated phone call stating that the wait would be longer and offering to switch to a phone call instead. We declined and continued to wait for the video call. After another 15 minutes, we opted to switch to the phone call because it was taking too long waiting around the computer. This time the page updated with a different doctor. After another half hour we still were not called. I attempted to use the online chat with customer service to see what was up but no one replied. Husband tried calling customer service but couldn’t talk to anyone until he took a survey where they tried to sell him a cruise....is this a joke????? Checked the activity log and it states that a doctor called us for a consultation. This didn’t occur! We have the phone records to prove it! We ended up cancelling the appointment because it became apparent it was a scam. They charged us $40 for literally NOTHING. Disgusting.
  • img Community
    Sometimes your back pain can be so bad that it's difficult to even leave the house to visit your doctor. The MDLIVE app allows you to talk to a doctor at any time, 24/7. Allowing you to get medical advice and help from a professional without ever leaving your home.
    img by Christina
    1 year ago
  • img Community
    While spending 3 hours at the dentist doesn't sound like an ideal day, it could be a lot more fun seeing one on your phone. Stay home and help your teeth at the same time with virtual dental consultations.
    img by Stefan
    9 months ago
  • img Community
    Monitor your baby’s development by talking to a doctor from the comfort of your home. With its round-the-clock function, this telehealth tool allows you to book an appointment with a board-certified and state-licensed doctor within 15 minutes, and get answers to a series of questions.
    img by Aubrey
    7 months ago
  • img Community
    This is one of the quickest ways to speak to a fully-qualified doctor straight from your phone, and you can get full refunds on appointments if you cancel no less than 24 hours before.
    img by Stefan
    2 months ago
  • img Community

    Incompetent customer service! No technical support! Mar 24, 2021

    By TM
    Incompetent customer service! No technical support! I experienced disrupted service for weeks, and despite reaching out to a supervisor, nothing was fixed. I decided to stop using it as it was too stressful. I really liked my provider, but the portal was not connecting during virtual appointments, and nobody could help. I spent hours on the phone with MDLIVE customer service. All they knew was how to verify my identity.
  • img Expert
    1. Want to see a doctor, but don't want to wait two hours in an ER? Can't get in to see your family physician? MDLIVE may be the answer
    2. MDLIVE has doctors on call 24/7/365, with a usual wait time of less than 15 minutes, prescriptions and all
    3. Common consultations include: allergies, cold/flu, earache, pink eye, depression, asthma, relationship counseling, eating disorders & more

    Reviewed by Kaylin on November 13, 2018

  • Video therapy sessions Aug 19, 2019

    By Cocomint 3
    This is my third time using the MDLIVE for my therapy session. At first I found the technical aspect of learning how to navigate the website very challenging. I had difficulty understanding how the whole thing worked there were no instructions on how to get to the therapist and how to handle technical issues on my IPhone. I found that I needed to remember to refresh my screen every five minutes or the picture would freeze. Or to turn off my notifications or the picture would freeze up or go black. Then you would have to hit the exit app button on the phone. Also, turn off your smart watch or the audio will go to it. Actually it’s better to just turn off your Bluetooth altogether for a video chat. I love the two therapists that I have. They’re very professional and were quick to make me feel comfortable. They asked smart questions and were attentive when I answered them. They gave me exercises that were easy to do and challenging. I think that 45min is not enough time for the first two sessions. I had so much trauma in the past that once I got started it was hard to stop talking in the 45 minutes allowed. I think a wider assortment of specialists is needed. This should be expanded once the kinks are worked out. I love the fact that I’m safe at home when I’m talking about my trauma and that I don’t have to drive home with tears running down my face trying to drive while trying to get myself together. That’s the best part.
  • Excellent service. Feb 5, 2021

    By elainefin
    First, a 10 minute wait to see a doctor is unheard of today. It was eight minutes. Second, this doctor actually read my chart and the notes before he came online. That was another first in my experience. Third, he asked the best questions. He asked questions directly related to what was happening to me and what had happened in my recent history that was associated to this call. Fourth, I have a condition that is worsening. He actually broached that fact and the fact that I really need to see a specialist and what the consequences for me are short term and long term. My own PC will not talk to me about my condition. Fifth, he offered an alternative medication that has not been tried and I’m excited about using this med as a short-term treatment until I can see a specialist. Sixth, when he wished me well and hoped that I would feel better soon, it was authentic. He actually hopes that I will get relief and get back on my feet shortly. That was absolutely unique. I don’t know if every doctor in the service is as good as Dr. Lynn, but if they come close, they are better than the majority of doctors out there these days in my experience.
  • Wonderful for people with packed work schedules Feb 29, 2020

    By Cmtomtom
    I’ve been having a skin issue with my hands for the past couple weeks and it got to the point where I was very uncomfortable. I knew I had virtual visits through my insurance so while on lunch at work I looked it up real quick. Made an appointment and a doctor called me in 10 minutes. I explained the problem, sent her a pic, and she prescribed me a topical cream that was ready to pick up a half an hour later. I am floored at how easy that was. No calling my pcp office to be told that I have to come in at 2pm three weeks from now and sit there for 4 hours because the schedule is backed up. No going to urgent care and paying the higher copay and risking getting really sick from whatever viruses are in the air. No missing work, no driving all over the place, no irritation or annoyance to get some steroid cream to help my skin. This was the easiest thing ever to get doctor help real quick for a minor issue. And the doctor was so nice and easy to talk to, she was knowledgeable and knew exactly what the problem was. I’m a big fan!
  • Jul 26, 2021

    By Chadwick Dunn
    I really do WANT to visit my primary care physician, but I usually procrastinate in setting up an appointment to begin with, it's always an appointment a few months out, and then there's actually physically showing up to the office (its own challenge these days). This app is just... too darn convenient. It's a great compliment to a primary care physician. It helps that my insurance covers any kind of appointment, too!
  • Aug 20, 2021

    By Amanda Durgin
    This app is wonderful. All the Dr's we have seen are awesome and it's such faster and easier to see a Dr than going to the pediatrician. In the past 3 months we've used it for a stomach hug, sty eye, eczema, a busted lip from a bike accident, fever and more! This kept us from being exposed to covid, flu, and general filth as well as not exposing anyone else to us! Wonderful
  • Doctors still do house calls!! Oct 20, 2018

    By Nikolina's Mom
    We recently moved and wasn’t established with a local doctor yet. My 15 year old dgtr had a horrific sore throat with the back of her throat covered in white patches. I took her to Urgent Care. They said her Rapid Strep was negative, I knew it was wrong... She was sooo sick and they refused antibiotics. Her head was so full of liquid, her eyes were constantly draining fluid along with her nose!! One of my friends is an administrator at a local college. She praised this app and it’s awesome convenience! I set it up, put in our insurance info in and Shazam!! I was in touch with a live doctor within minutes!! I even sent him a close up shot of her nasty looking throat. He concluded she was very in need of an antibiotic ASAP!! He electronically sent a script to the local pharmacy within minutes! I can honestly say, I won’t ever go back to another Urgent Care again!! I am a very happy Mom knowing I have a Doctor who does “House Calls” 24/7!!! Thank you very much and continue your great work!! I am forever grateful that I have you at my fingertips!!
  • Sep 4, 2021

    By Aaliyah Denise
    So convenient and easy to use! I've been proactive about taking care of healthy because now it's so convenient with MDLIVE. I've used it for many things & each time I'm very satisfied with the doctors. Thank you for all the help!
  • Sep 21, 2021

    By scott raines
    The professionals with MDLIVE are personable and very concerned about my health needs. The video feature works great and allows the doctor to see any areas of concern. I have seen different providers and they all have exceeded my expectations. They have allowed me to avoid a costly ER visit and have gotten prescriptions to the pharmacy after hours. It is a covid safe way to get medical care as well.
  • Quick, Convenient, and Great Customer Service! Apr 10, 2018

    By Iemailed3times-stillnoresponse
    I have been fighting a UTI for 3 days that I’ve been trying to treat without antibiotics. However, after 2 nights of NO sleep, excruciating burning/pain and sitting on the toilet all night, I registered for MDLIVE through my insurance provider at 3 am. I downloaded the app and was set up in maybe 5 minutes! Personal info, medical history, height/weight, and symptoms all very quickly and easily. I selected a doctor to talk with at 6:30am. He cancelled at 6:30 and I got a little worried, until I received a text confirmation and immediately Dr. Honig was calling. She was super helpful and had exceptional customer service. After a 3 to 5 minute phone call, she was sending a prescription for an antibiotic to my pharmacy listed on my profile and she was giving me other advice/tips to help in the mean time (AZO/probiotics/etc). This service is so convenient especially when you can’t leave your house to go to the doctor or work. Life saver! Thanks so much Dr. Honig and MDLIVE!! - Shelby
  • Fantastic experience and would return!! Jan 3, 2019

    By Amandaf4i
    I started to notice a UTI was beginning and with it being a holiday break I decided to try MDLIVE. Downloaded the app and created my account. I added my pharmacy and answered a few health questions. Next, I paid the $75, and within 5 min I was talking to a lovely Doctor. She asked some questions, and I answered. She then sent over my prescriptions to the pharmacy. All along this process, I received an email of my receipt of payment, email notification the doctor sent over my orders to the pharmacy, email of appointment completed. I received about 30 min later a phone call from CVS that my medication was ready for pick up ... and I did all this in my PJs and slippers at home. This is not something I would have done if I had never had a UTI before but having them throughout my life I know what to expect.
  • Sep 3, 2021

    By Megan Ann
    Great first time experience. I was connected to a kind and attentive provider the day after I registered. The only thing I would have liked more is to have been connected with a provider immediately upon registering. Easy-to-use, easy to register with insurance.
  • Not a bad app Feb 23, 2019

    By CJohansson
    So I’m feeling horrible today, and had received an email from my insurance provider recently to sign up for this app. I downloaded it, and while it took awhile to get all my info into the system, it was easy enough to follow the instructions. Once I did that, I requested an “appointment” immediately. I requested video but ended up on a phone call instead. From the request to the end of the call was less than an hour. It would have ordinarily been a trip to the ER 25 miles away, and then sitting in a waiting room with other sick people with who knows what diseases for another 2-3 hours. This was far better. The doctor was kind, knowledgeable, understood my illness, and provided help. I would use it again because we don’t have a close enough ER. The only downfall was my insurance was not listed. It should have been because my insurance provider sent me an email about it. That doesn’t make sense to me. I paid through an FSA program. Still ... that needs to be fixed. All in all, a good app.
  • Things You Should Know Dec 9, 2019

    By McLoven@12
    Do you have an IPhone? The call goes straight to voicemail. This would have been helpful to know and saved me time. When I finally called customer service to ask she said that something needs to be turned off. I gave another number and waited...waited...waited...and then cancelled. The doctor then called and I told him my symptoms (it’s a sinus infection...which I already knew) and would like to suggest that it would save time to be able to check off any symptoms in advance, which might help the doctor save time in diagnosing. This could result in lower backed up call times. Plus, some directions on fixing the iPhone glitch would be helpful. Anyway, it took so long to get a doctor that the pharmacy was closed by the time I got through with the appointment, so this morning I was able to go pick it up. Overall, doctor was fine (no personality, but frankly I don’t care), however the wait time was long and the iPhone glitch is silly.
  • Aug 5, 2021

    By Misti Russell
    Putting in the personal information was tedious, as there is no way to simply type in certain dates, and typing in allergies was impossible and had to be done by the doctor. However, once all information was taken care of, the appointment itself went very easily! The doctor was amazing! The video quality and sound were both fantastic, although it didn't transmit through my ear buds, causing my appointment to be less than confidential (I was at work) but no issues, otherwise.
  • Sep 15, 2021

    By Tobi Renteria
    So far, it's alright. My first appointment took me a good minute to get into, because the app crashed and refused to load. I'm glad they didn't abandon the appointment, otherwise I don't know what I'd have done.
  • Jul 19, 2021

    By Gyelle Spence
    Update: dropping 2 stars due to issues with app. To confirm an appt, I had to go thru 8 screens. Including having to answer where you would go if MDLIVE wasn't available. FOR EACH APPT OF THE 4 WE SET IN SESSION! That is just not good programming. Every ceo should go into the system as a consumer so they can see how it really works. Why can't I confirm all 4 appts at once and on a single screen? Their customer service reps have to go thru the same tedious process increasing costs.
  • Jul 23, 2021

    By Shawn Cohen
    Only phone consultation works. The video conference option does not work. I received a text message that simply opens the app to the home screen. When at the home screen there is no way to initiate the video conference after it's been scheduled and is ready to join. I searched the app all over and all I could do was send a message to the assigned Dr to please call me who then ended the session. I then had to convert my video consultation to a phone consultation. Teledoc was way better.
  • Aug 5, 2021

    By P Blake
    Very frustrating app esp when it reverts back to the main login or location page even after filling out the info each time......then what caused the 2 stars was after gathering ALL my Meds together and listing each one out in detail, per their request, (took me about 15 mins to do this part alone).....the app, once again, took me back to start all over again....from there I signed out.
  • Jul 19, 2021

    By Samantha Strasser
    I loved using this app in the past, but every time I use the app the app shuts down and kicks me out before I can log in. I even tried un-installing and re-installing the app. It worked once and then it stopped working again. Please help.
  • Jul 27, 2021

    By Pauline Geas
    After waiting over an hour for a dr to call me my appt got canceled there where no providers available but yet the app now says that there is a 20 min or less wait for a dr. Ya right what was supposed to be a less than 10 min wait turned out to be totally wrong will try again tomorrow will update if I have better results
  • img Community

    Incompetent customer service! No technical support! Mar 24, 2021

    By TM
    Incompetent customer service! No technical support! I experienced disrupted service for weeks, and despite reaching out to a supervisor, nothing was fixed. I decided to stop using it as it was too stressful. I really liked my provider, but the portal was not connecting during virtual appointments, and nobody could help. I spent hours on the phone with MDLIVE customer service. All they knew was how to verify my identity.
  • Aug 6, 2021

    By Z H
    App has a lot of bugs and the customer service personal are rude and dismissive. I called twice because the document's function is broken (it won't allow me to see the documents) and both times they provided no help. Stating that "I see the documents just tap ". As if, I hadn't! I also get the feeling that doctors on this app have no obligation nor want to make you a reoccurring patient. This was truly a painful experience. Please, Don't get this app.
  • Not Reputable Mar 20, 2020

    By Your Friend in the USA
    I tried to get an appointment at 8PM last night but didn’t understand the process and finally scored an appointment at 9:56PM last night. They said it would be a 3 hour wait. I got a call every 30 minutes asking if I wanted to cancel my appointment- until about midnight. I thought they would call but finally fell asleep. I woke up about 6AM and checked the app for my wait time. It said 15 minute wait. After 20 minutes I checked again to see my wait time. It became a 30 minute wait time ... so I called customer and got through. (Something I had not been able to do since making an appointment) and there was a nice man named James who apologized profusely about 9 hour wait. He then recommended I schedule a time appointment (why couldn’t I do that in the first place) for 12:30 - which would be quicker than a next available. Oh my word! So I decided to do it anyway since I was still having symptoms even though I was feeling better. I got a call back 10 minutes later saying there was a mistake and the doctor couldn’t do it over a text gone call. Had to be video chat so now they were rescheduling until 4:30PM - you know, right about the time pharmacies are closing because of Corona. I decided to take it anyway. Finally feel better and just canceled. I completely understand that there are back ups due to Corona but my wait time was completely ridiculous and they did not handle this in a professional way. They are not reputable in my opinion.
  • Unhappy customer Jun 11, 2020

    By VLO3480
    I tried MDLIVE out for the first time about a lump under my eye. I waited over an hour before I got an electronic message stating MDLIVE was busy and would call me back at a certain time. I received call after call informing that they were going to call. What the hey?? Hours after my initial call I finally spoke with a dr. She told me that she needed to see my eye. I initially asked for a virtual appointment but after waiting hours to schedule an appointment all they had left was a phone call appointment. The dr asked if I had upload pictures. I told her I tried but I couldn’t figure out how to upload them. I asked her how to upload the pictures. She didn’t know how. She said she would get someone to call me and explain how to upload the pictures. I knew I would never get that call. The dr sounded rushed and irritated. I called customer service and told them what happen and they said they would refund my money. Now 6 months later I am getting a bill for $45. On the bill it stated that the dr advised me to see my primary dr right away. She never said that. She did not give me any advice at all. I am so disappointed. This was the first time using this service and it was a flop. I ended up going to an Urgent Care center that charged me $180 because I had Cigna insurance. WITHOUT insurance the visit would have been $140!!! Completely disappointed.
  • Just Go to a Walk In Clinic Mar 13, 2019

    By JillC2
    I have pinkeye. Not that big of deal to see an online dr and get a prescription for it. Unless, you use MDLIVE. I saw the dr. Took like five minutes. He said he would call in the prescription and it would be ready in about an hour. My eye hurts and he was sympathetic and said he would put it right in. Drove to the pharmacy, not called in. Called MDLIVE and explained. Waited an hour went to the pharmacy. Not called in. Called MDLIVE got it called in but out of stock. Called MDLIVE to get a different prescription called in. Waited an hour. Not called in. So on and so forth. Every time I called I have to explain all this to the person who answers the phone and go through each person trying to figure this out. Not that complicated but taking way to much time. Also, MDLIVE’s phones did not work all morning so I called and called to get disconnected as soon as their phone system picked up. I was told this morning that I would have to have another dr consultation in order to get my prescription. I refused and they did manage to get it called in but something tells me when I go to pick it up it won’t be there. This is the most inefficient dr visit I ever had. So much for making life easier with online dr visits. On a positive note, everyone who I spoke with on the phone was very nice. Just unable to do their job.
  • Go to Urgent care instead. Sep 6, 2018

    By FN0891
    I was hesitant to try MDLIVE but was reassured by their customer service that if it was an issue that they could not manage via online consult I would be refunded. During the consult the Dr. was very good, and very polite, but due to the limitations of telehealth was not able to help me determine any method of treatment for my condition. It was recommended that I go see a physician in person. This was not a referral to a specialist or a greater level of care, just a lateral transfer to an physician of the same qualifications who could manage my health issue in person. This outcome is understandable but earlier I had been reassured by MDLive’s Customer Service Rep that in cases that the could not treat patients would be refunded. When I contacted MDLIVE and explained the situation to their case manager they were unwilling to provide a refund but she was more than willing to engage in a long argument. I would recommend skipping MDLIVE and going to your see you local Dr or Urgent care instead. No need to pay MDLIVEs fees only to pay again when they send you to see a Dr in person who can repeat the exact same consult just without the limitations of Telehealth. In the future I’ll save the extra fees and just go to urgent care or my primary the first time. I am quite displeased by MDLIVE and their customer service.
  • ALWAYS AFRAID TO GIVE ANTIBIOTICS May 17, 2019

    By Skdbsknanzakakaoajbsiwbw
    This used to be a good option for our family because we do not have traditional health insurance. The idea is great. No waiting in a doctor’s office filled with flu germs. It is accessible any time of day or night. You don’t even have to drag your poor, sick child out of bed. I used to love this service and think it was worth the money. Not anymore! I’m not sure who is in charge of when and how many antibiotics can be prescribed, but EVERY time one of my family members are sick, we are told that it is viral and no antibiotic. So what is the use of this service if we can’t get an antibiotic when we are sick? Just to let you know, because we don’t have traditional health insurance, we do everything we can at home to treat our symptoms first before we seek out medical attention. All of us, even our little 5 year old, wash out our sinuses with saline rinses, gargle, and take more vitamins than anyone else I know. If we call in and ask for medicine, it’s because one of us is feeling really badly and the home remedies have not worked. Most of the time the home remedies do work, but in the few cases when they don’t, we just need an antibiotic! In today’s world, no one has the luxury of staying in bed for a week to 10 days waiting for the sickness to run its course!
  • Scam Jul 31, 2018

    By indigoinfinity
    I used the desktop version of this service but came here to warn people about this company. My husband went through the sign up process (which was fairly easy/efficient) and selected the video call. Was told the wait time was less then 30 minutes and displayed name of doctor he would be “seeing”. 15 minutes later, we received an automated phone call stating that the wait would be longer and offering to switch to a phone call instead. We declined and continued to wait for the video call. After another 15 minutes, we opted to switch to the phone call because it was taking too long waiting around the computer. This time the page updated with a different doctor. After another half hour we still were not called. I attempted to use the online chat with customer service to see what was up but no one replied. Husband tried calling customer service but couldn’t talk to anyone until he took a survey where they tried to sell him a cruise....is this a joke????? Checked the activity log and it states that a doctor called us for a consultation. This didn’t occur! We have the phone records to prove it! We ended up cancelling the appointment because it became apparent it was a scam. They charged us $40 for literally NOTHING. Disgusting.
  • Waste of money/no treatment Mar 21, 2018

    By MEOSG
    I selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use MDlive was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway. Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around.
  • Aug 15, 2021

    By William Collins
    It was terrible. App did not allow me to log in. I had to transfer it over to a phone call which I believe took away from the diagnosis experience. The doctor didn't really want to interact and the call was over in less than two minutes with no resolution. Very disappointing.

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