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McDonald's

McDonald's

McDonalds USA, LLC

Order, Deals & Rewards

4.4 Ratings 1M+ Reviews 10M+ Downloads

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  • img Expert
    1. More Golden Arches app features for you to love: mobile pay, curbside pick-up, store locator and more
    2. Pick a deal, then pick up your meal! Mobile Order & Pay lets you create your next McDonald’s® order in just a few taps
    3. Enjoy app-only exclusive offers for tasty treats and foods personalized to the things you order the most

    Reviewed by Kaylin on November 21, 2018

  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jan 19, 2022

    By Kevin R. Haughn
    We never got coupons for McDonald's, so we probably would go once a year or less. Then the app came out... Now we get our regular orders (I usually do the 2-for-1, while the wife does the $1 large fries) about once a week. The app is pretty good, though sometimes, for whatever, placing an order can generate an error message, and you don't know why. Then you have to remove items from the order, etc. This happens about once every 15th time.
  • This app has lost it’s purpose Dec 10, 2021

    By yelpcertified
    I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. This app started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes the app worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of the app a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.
  • Terrible service Jul 2, 2020

    By Christa@TGH
    I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
  • Jan 17, 2022

    By Jay Morningstar
    So this app is great but you better be ready for the codes because it takes a hot minute to load once the screen turns off. I was a bit concerned when I was going to pay at the drive thru. I selected the option to use the code only but the app charged my card without my knowledge or a verification first. Luckily it was the same card I was going to use anyway but I'm still deleting the app from my phone.
  • Jan 18, 2022

    By frie jemi
    One problem , Sometimes the person placing the order is not the person going to pick up the food. Therefore the device used is not within range of the store and many employees have difficulty finding the order based on the order code. When you click the button that says already here it should let you check in, rather than say it doesn't look like you're here yet.
  • Jan 11, 2022

    By Wouter Bollen
    7/1/20 Would be nice if it was usable at all. When I enter the zip code, it picks a restaurant furthest away, and when I ask for the full menu, it goes back to the map. It's also impossible to add a credit card, it just does not save it, so no way to order using the app. Who is paying these developers? 1/10/22 So trying it again, and I can order now. When I got to McDonald's and was in their curbside spot, I was told I was not there yet. There is nowhere to manually check in. Still needs work!
  • Great in theory, not so much in execution. Nov 9, 2021

    By Mrs Thunder 21
    I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jan 19, 2022

    By Kevin R. Haughn
    We never got coupons for McDonald's, so we probably would go once a year or less. Then the app came out... Now we get our regular orders (I usually do the 2-for-1, while the wife does the $1 large fries) about once a week. The app is pretty good, though sometimes, for whatever, placing an order can generate an error message, and you don't know why. Then you have to remove items from the order, etc. This happens about once every 15th time.
  • This app has lost it’s purpose Dec 10, 2021

    By yelpcertified
    I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. This app started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes the app worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of the app a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.
  • Terrible service Jul 2, 2020

    By Christa@TGH
    I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
  • Jan 17, 2022

    By Jay Morningstar
    So this app is great but you better be ready for the codes because it takes a hot minute to load once the screen turns off. I was a bit concerned when I was going to pay at the drive thru. I selected the option to use the code only but the app charged my card without my knowledge or a verification first. Luckily it was the same card I was going to use anyway but I'm still deleting the app from my phone.
  • Jan 18, 2022

    By frie jemi
    One problem , Sometimes the person placing the order is not the person going to pick up the food. Therefore the device used is not within range of the store and many employees have difficulty finding the order based on the order code. When you click the button that says already here it should let you check in, rather than say it doesn't look like you're here yet.
  • Jan 11, 2022

    By Wouter Bollen
    7/1/20 Would be nice if it was usable at all. When I enter the zip code, it picks a restaurant furthest away, and when I ask for the full menu, it goes back to the map. It's also impossible to add a credit card, it just does not save it, so no way to order using the app. Who is paying these developers? 1/10/22 So trying it again, and I can order now. When I got to McDonald's and was in their curbside spot, I was told I was not there yet. There is nowhere to manually check in. Still needs work!
  • Great in theory, not so much in execution. Nov 9, 2021

    By Mrs Thunder 21
    I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Don’t turn your screen off Aug 11, 2021

    By Jennysub
    I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once. I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car. I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.
  • Jan 18, 2022

    By alex geis
    The app works the restaurants don't. The only reason I'm giving 1 star is there is no way to report a wrong order or a refund. I went to a restaurant paid for my order, was then told I hadn't paid. If you want to request a refund you either have to go through the 30 min drive thru again or contest it with your bank according to McDonald's website. This is blatantly because they know most of not all people won't go through the effort. M.D. had ben trash since they make you ask for catch-up.
  • Unable to Even Use the App Apr 16, 2021

    By Ashhart1020
    I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
  • Terribly designed app, many stores not fully trained for the app Sep 28, 2021

    By $aver of cash
    For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order
  • Jan 17, 2022

    By Miguel Alba Hernandez
    The app overall is excellent and the layout of it is divine, but the was one big problem with it and that is the availability of the product on specific locations. I tried ordering a milkshake at a location but as I arrive the cashier told me that anything ice cream related was available. I suggest that the app should show if a product is available before ordering it which is quite annoying.
  • “Upgraded” but still far from perfect Nov 19, 2021

    By B1G82307
    It’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there.
  • Jan 17, 2022

    By Robert Sprouse
    App has about a 40% chance of actually working. The other 60% it won't complete the order, drops the order, doesn't get the order to the restaurant or doesn't allow you to check out. Really needs some work. The only positive is the coupons. I have 30 years of experience working with computers and communication equipment. So NOT 'operator error'.
  • Jan 18, 2022

    By Keith Mofley
    Terrible app, don't use it, just go to the store. They're networks are so slow they can't ever tell when you are at the store and even when you are chances are It'll sign you out before you can process the payment. Additionally it forces you to have the phone on your person so if your friend orders food they can't even give you the mobile code for pickup because the McDonald's PoS won't even register the order unless the phone is near the restaurant.... Over complicated a simple thing
  • Used to be great, but now sooooo slooow and very buggy Sep 3, 2020

    By ScalTrojan96
    This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!
  • Jan 14, 2022

    By Chris Brown
    Immediately upon downloading the app it was terrible. The app would not open any menus or deals or show me anything unless I shared my location, which I do not want to do. So, unless you share your location with them they won't let you us a deal or even look at their menu.... App was deleted in 2 mins. McDonald's you lost a faster than it takes to get through your drive-thru line.

No reviews available

  • img Expert
    1. More Golden Arches app features for you to love: mobile pay, curbside pick-up, store locator and more
    2. Pick a deal, then pick up your meal! Mobile Order & Pay lets you create your next McDonald’s® order in just a few taps
    3. Enjoy app-only exclusive offers for tasty treats and foods personalized to the things you order the most

    Reviewed by Kaylin on November 21, 2018

  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jan 19, 2022

    By Kevin R. Haughn
    We never got coupons for McDonald's, so we probably would go once a year or less. Then the app came out... Now we get our regular orders (I usually do the 2-for-1, while the wife does the $1 large fries) about once a week. The app is pretty good, though sometimes, for whatever, placing an order can generate an error message, and you don't know why. Then you have to remove items from the order, etc. This happens about once every 15th time.
  • This app has lost it’s purpose Dec 10, 2021

    By yelpcertified
    I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. This app started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes the app worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of the app a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.
  • Terrible service Jul 2, 2020

    By Christa@TGH
    I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • Use it every visit! Sep 18, 2018

    By Melliebeee
    My kids LOVE McDonald’s and, like it or not, we are there at least once a week for one meal or another. It’s fast, convenient, clean, close to home, and all the employees are great. Plus the menu is consistent so we always know when traveling that everyone will be happy if we stop there. That being said, the app is AWESOME! There are always coupons and deals that change daily and weekly plus loyalty rewards for their McCafe beverages, which my husband and I order often. We have used the mobile ordering option a few times, mainly when traveling to locate the closest restaurant or when already at a busy resto to save time in line- either way, it’s efficient & nice that it offers 3 dif ways to pick up your order (drive-thru, inside counter, OR curbside delivery at designated parking spot). I check the app every time we order because even if we aren’t ordering a particular item that has a coupon, there is almost always a “dollar-off” coupon if your order is over a certain amount and as a family of 4, it’s usually a minimum of $20. Bottom line: get the app, it’s well worth it!
  • Great app but Nov 17, 2021

    By AELShopGirl
    The app seems to have no flaws or failings. Unfortunately, given its stated purpose (my reading: save time; order ahead; pay without having to make contact with other humans and save your frequently-ordered items to favorites for even greater time-savings all while earning free food with rewards) it isn’t going to blow the doors off for any end user with average expectations. You will wait. You won’t feel at all like you’re saving time and when you edit, “customize,” your items and the edits go unread, having no contact payment makes right human errors pretty much not worth correcting but then you e paid for something you’re not going to eat or drink. Anyway, the app can’t save you time when the restaurants are mostly under mediocre management and employees appearing like they would give anything to sit down on a lazy boy or text someone who is not a customer or employee of McDonald’s. With all that in mind, its world away from the catastrophe that is the Chic-fil-a and Wendy’s apps. It functions better than Dunkin’ or the chain restaurant apps, too.
  • Very useful and well maintained except... Aug 21, 2018

    By Hot and spicy fan
    I’ve had this app for about 3 years and it been helpful. There were some bugs at the beginning but that’s been fixed about about a year ago. This app does the things I need to do just fine. I always use the scannable coupons whenever I arrive at the restaurant they really help me out. Now the negative side of the app. I’m NOT a fan of mobile ordering, from my recent experience. When I tried it out, it worked just fine, the directions were easy to follow and payed for my food. But when I arrived at the restaurant my order didn’t exist. I showed them the order, location, online receipt, confirmation number, everything. The manager didn’t believe me that I can order on my phone and called it a scam. I couldn’t get my money back and just went home. I didn’t want to start a fight at a fast food restaurant for $7.41 (that embarrassing). I never used it again after that (mobile ordering). If you teach your employees the correct procedures and actually care how my money disappeared. I might give it a second try. But for now, I’ll stick with scanning barcodes.
  • Payment issues Mar 15, 2020

    By discouraged mcD app user
    This is unfortunate bc overall the app is so useful. I really want to take advantage of the deals - but this is the second time using it and the second time it said there was an issue with my payment method (nothing wrong with my card) so I had to pay at the register (with that card). I even tried adding another payment option on the fly at the store and the app said it couldn’t add my other card. (Visa and master card so shouldn’t be an issue) when I asked the manager if she ran into other customers who had the same issue she just shrugged her shoulders dismissively. I asked if she was familiar with the app and maybe knew of a solution I got same response. Add to this that a few months ago I had so much trouble just being able to use it bc it took ages for the app to send a confirmation email - I deleted the app twice bc of that. So I was excited this 3rd time when I was finally able to use it and now run into these types of issues. I would give a pass for a mom and pop store that had app issues but this is McDonald’s...awful..
  • Food for Thought Jan 11, 2019

    By Nostalgic_Winter
    I am not going to take blows at an app I have only used a small handful of times, so I don’t really have much feedback good or bad. I would, however, like to make a suggestion based on a recent experience I have had. I know most apps are location based, and it makes a lot of sense as to why. With how far along technology is coming, I feel like it would be an absolutely wonderful idea to incorporate the possibility of someone trying to purchase a meal for someone in an entirely different state. Especially with the new online dating world growing to be as popular as it is. I know there is risk to this, as there is risk that someone will order something ridiculous and just drive off. Perhaps offer a pre-paid reservation of some sort, allowing the app holder to pay on the spot and not block access based on location. I’m sure I am not the only person that would appreciate a feature like this. Anyways, thank you for taking the time to read this. I know it may sound a bit redundant or even mundane. It is just something I look forward to in the future.
  • Jan 17, 2022

    By Jay Morningstar
    So this app is great but you better be ready for the codes because it takes a hot minute to load once the screen turns off. I was a bit concerned when I was going to pay at the drive thru. I selected the option to use the code only but the app charged my card without my knowledge or a verification first. Luckily it was the same card I was going to use anyway but I'm still deleting the app from my phone.
  • Jan 12, 2022

    By Amanda George
    Offers are good and consistent with things you buy. Their coupon codes are cool when they actually work.. if it freezes or you lose wifi or mobile data you lose the offer and the code vanished and you cant use another one for 24 hours. Ridiculous. The location is never right either. It tries to tell me that the McDonald's I'm at doesn't support the app and coupons when clearly it did yesterday when I was there....
  • It’s coming along Jul 2, 2018

    By Britain W.
    Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
  • (Updated) Mar 28, 2019

    By Corykku
    This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now.
  • App is great, store service is not the best Jul 24, 2020

    By cflor69
    I like the app features. Especially now with COVID it is nice to be able to pay thru the app and not exchange cash or cards with an employee, one less point of contact. Being able to select food items at home I am able to casually get everyone’s order exactly as desired without feeling rushed at the drivethru speaker or deal with bad speaker communication. The app special deals are also nice. The problem I’ve experienced every time so far, about 10 visits using the app, every time I try to pickup my app order in the drive thru my local restaurant is unable to complete my order. They always tell me to pull in to curbside and change my pickup option in the app to curbside. I don’t know if this is an issue with employee training or if there is a problem with the app. I have not tried the drive thru pickup option at any location other than my local restaurant so I can’t say if the result would be different. The app is still great to have, just a minor annoyance to have this option not work. There are times when drive thru is empty but I still am not able to use that pickup option.
  • Use to be better! May 18, 2018

    By Monster high jj
    I have used the McDonald’s app sence it first came out, I have loved it and would even drive out of my way some times to get to it even if I was not planning on going just to get something they had on the app for a really good deal but in the last several weeks they have changed things on the app to having a lot more Mobil pay coupons and a lot less good at restaurant coupons. And even the at restaurant coupons have not been real good ones, used to have ones like buy one any size frappe got one any size frappe free, and you could buy a small one and get a large one for free and now the new coupons are get a dollar off of a large frappe, wow that is a big difference in coupons! Also they are only offering 3 dollars off so much of a order on the mobile pay, I have used that coupon several times when they had it as a at restaurant coupon but they took it away. Don’t know if they were loosing money by having all those good coupons but I would look at my at restaurant coupons about every day and was eating a lot of McDonald’s but now that it has changed it don’t go near as often. Please add all the good at restaurant coupons back!!!!
  • Mrs R Reeves Jan 2, 2020

    By Mrs RCR
    The app is easy to use and very convenient however I can not seem to figure out how to delete or update payment methods. I had a card expire and need to update it but am unable to do so, I tried adding as a new payment method thinking it would override the one already saved but it did not. So I just added a completely different card. Also, one time when I ordered for a specific store it changed to a store that was closer to my location when I checked out, which was very inconvenient as it was located inside of Walmart and no drive thru or curb side was available. I had spoke to the manager and requested for the transaction to be reversed since it was not suppose to go there and was told I would have to come inside to do that. Yes, I got mad since I didn’t want it to that location in the first place and to top it off was told it could take several days for the refund to go through. It eventually was refunded and I have used the app since then but now I double check before I complete the transaction that it is for the store I am wanting it to be at. And, that is the only issue I have ever had when using the app.
  • Unfortunate Update Sep 20, 2021

    By AmandaBerkey
    The McDonald’s mobile app is one of the easiest and most efficient fast food apps I’ve used. Not once have I had issues processing a payment, and with other companies apps this has happened several times. Being able to accumulate points for purchases now is wonderful as well, but I have to withhold a star for the update to the McCafe rewards. As nice as it is to be able to use points I’ve received for buying food items towards McCafe drinks (rather than the old buy five McCafe items get one free system), the fact that we can only redeem these points for frappes or iced coffee is extremely disappointing. If I buy multiple lattes or americanas, I would very much like to receive a free latte or americana, not a frappe. Nearly 15,000 points accumulated on my coffee drinks alone and they’re essentially useless to me because of this setup. It doesn’t make much sense to me, considering the reward could easily be listed as “McCafe Drink” with the option to choose which type after selecting it (as it is for lots of other deal/reward items). I’m hopeful this is changed soon.
  • User friendly Jul 26, 2021

    By Jfkflhx"$,"$,@).@)s
    First time user of the app. As far as food apps go, I found this one very user friendly compared to so many others. It had answers for every question I had plus others I didn’t think about. My only issue isn’t actually from the app but more McDonalds. My experience once I ordered was terrible. I ordered and paid, so why can’t the order be started before I arrive in my parking space. Totally defeated my reasons for using curbside. Order was delivered missing food. Had to leave my dogs in the car and go inside taking my food with me. Got back to my car and my requested picante sauce was missing. Left all the food in the car with my dogs praying they wouldn’t eat it. Finally get home, the bag with the sandwiches and all the butter and syrup ended up with a whole in the bottom , from I guess the steam, no straws and requested no ice, got ice. Shocker! The order took a long time, no faster or easier than drive thru. What’s the point of curbside??? I was really excited to get breakfast. It’s been a long time. The food was as I remembered but experience was awful.
  • I am very needy....help me out!! Dec 9, 2018

    By Mark D from Atlanta
    Choices choices....while the “deals” component of the app offers a treasure trove of treats, having the option to combine some of the offerings into a single transaction would improve the overall guest experience. Currently only one treat can be acquired from the lineup per transaction. My daily routine is an amazing McCafe caramel Mochiatto hot with whole milk. Buying five earns the guest a free McCafe beverage! Lovi’in that! However, if I choose to take advantage of any other deal during that transaction, my McCafe credit is canceled out in Lieu of the new deal selected. My dilemma is do I choose the McCafe credit or an optional deal??? Or make the single transaction a multiple transaction experience; taking advantage of other options in the lineup. How stressful and time consuming!! Can I suggest deals that require multiple purchases in order to be rewarded with a future treat be a totally separate rewards program. Putting the guest in an either-or situation takes the joy out of the experience. I’m very needy....I want my McCafe credit and my morning deal on a single transaction! Now that’s something to love!!!-Mark D from Atlanta
  • Jan 18, 2022

    By frie jemi
    One problem , Sometimes the person placing the order is not the person going to pick up the food. Therefore the device used is not within range of the store and many employees have difficulty finding the order based on the order code. When you click the button that says already here it should let you check in, rather than say it doesn't look like you're here yet.
  • Jan 11, 2022

    By Wouter Bollen
    7/1/20 Would be nice if it was usable at all. When I enter the zip code, it picks a restaurant furthest away, and when I ask for the full menu, it goes back to the map. It's also impossible to add a credit card, it just does not save it, so no way to order using the app. Who is paying these developers? 1/10/22 So trying it again, and I can order now. When I got to McDonald's and was in their curbside spot, I was told I was not there yet. There is nowhere to manually check in. Still needs work!
  • Great in theory, not so much in execution. Nov 9, 2021

    By Mrs Thunder 21
    I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Jan 16, 2022

    By Panda M
    It's an okay app, works as intended. The only thing that I don't understand is the free food rewards. Now don't get me wrong I love free food no matter what it is. But I feel like the hash browns and cheeseburger reward is kinda pointless. When a McChicken is in the 2/3.50 but its worth 1500 points....maybe change the cheeseburger to a mcdouble and the hash browns to a small fry... I feel like it's be more worth it then...
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • Horrible service Mar 25, 2018

    By Micahfor children
    I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
  • Ordering Jul 29, 2020

    By krisann916
    I gave used this app a total of two times the first time their system was down so it didn’t take my order. The second time (my most recent order) I don’t like the fact that you can’t add certain things to your meal it allows you to customize your sandwich but only certain things can be added, big Mac sauce is not one of the options. So that sucked. When I went to go pick it up I asked them if they can go ahead and add big Mac sauce onto the sandwich although they said yes they would it was not added. I also tried to order and have it paid for and have someone else go pick it up for me but that’s not an option as well you have to have your phone with you in order for your order to be turned in to them. Otherwise they can’t see it at all. I think online ordering through an app is convenient when you can order and have someone else pick it up for you because it’s already paid for on your end you don’t have to worry about giving them money. It’s also good when you place an order and your exact order is made exactly the way you place it, at this McDonald’s they couldn’t get it right I asked for a Dr Pepper and a Coke instead I got two cokes shouldn’t be that hard to read from the screen.
  • Good try but some fatal flaws Dec 1, 2018

    By loudpedal
    I wanted to use this app every time I went to Mickey D’s but I won’t and can’t. I won’t because it does it save any time. There have been times that I’ve sat in the numbered parking space and watched people I would have been behind in the drive thru line exit the parking lot. Same when I’ve dined in. Are the people in the restaurant sandbagging because they don’t want to lose their job to a smart phone? Maybe but all I know is that it hasn’t saved me any time and usually cost me time. I won’t because my daughter is at the age where a 6 piece nugget happy meal is just right. Unfortunately, the app only has a 4 piece. I’ve sent feedback that the 6 piece is missing and was promised a response but it’s still not there a month later. I’m not sure why this is so difficult. Another reason is that I haven’t found a way to edit my cart or cancel my order. If I order something by accident, there’s no way to remove it. If I end up not completing my order one time and come back for a new order later, all the stuff I put in earlier is still there. In all, it’s a good concept but poorly executed. I’d love to use this app all the time but it’s relegated to a back folder on my phone. Hopefully, someone at McDonald’s will notice eventually.
  • Changing restaurant locations + advance order Jan 12, 2019

    By EdWaRdW818
    If I go out of my way to download the app, it should be more convenient and saves time, but instead is a bigger hassle than ordering with the cashier. However, there are a couple of refinements that'll bring this up to 5 stars: 1: If I star a location, please use that as a default; the location chooser should have it as a drop-down menu of nearest store, starred store, and perhaps a "other" option at the bottom instead of showing the closest location and bringing up the map when you click on it... I get that you choose the geographically closer store, but it's out of my way, but I want the store that is 0.1 miles further but en route of my commute. In its current state, it's actually more tedious to select your starred restaurant. 2. I've emailed about it before; if I've gone through the hassle of mobile order, one perk should be that the food is ready by the time I walk in, especially if my end goal is to not have to wait. However, if I have to order ahead, then check in and wait (I can't check in from home a mile down the street), there is no incentive for me to actually order with the app since it's actually faster to place the order with the cashier.
  • Don’t turn your screen off Aug 11, 2021

    By Jennysub
    I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once. I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car. I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.
  • Terribly designed app, many stores not fully trained for the app Sep 28, 2021

    By $aver of cash
    For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order
  • Jan 17, 2022

    By Miguel Alba Hernandez
    The app overall is excellent and the layout of it is divine, but the was one big problem with it and that is the availability of the product on specific locations. I tried ordering a milkshake at a location but as I arrive the cashier told me that anything ice cream related was available. I suggest that the app should show if a product is available before ordering it which is quite annoying.
  • “Upgraded” but still far from perfect Nov 19, 2021

    By B1G82307
    It’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there.
  • Used to be great, but now sooooo slooow and very buggy Sep 3, 2020

    By ScalTrojan96
    This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!
  • Dec 30, 2021

    By Marissa Boyd
    I used to like the app. Until I found out AFTER my fiance wasted an hour and gas money, that if you place a mobile order, nobody else can pick it up for you. They HAVE TO have your phone to complete the order. What is the point of having a pick up code if you need the phone anyways? I'm extremely disappointed. Store can cancel my order but can't make it.
  • Jan 14, 2022

    By Mary W
    It's good mostly EXCEPT that it let us order, we went to pick up the food, they were actually closed, and the app charged us anyway. There is seemingly no way to get a refund from them and the Help section told me to dispute it through my bank, which I did, but then the bank automatically closed my card and sent me a new one, but I was travelling when this happened. Long story short, because of this app I ended up debit cardless while traveling and it's a massive pain. They need to have a way to request refunds on the app. It's kind of insane. They shouldn't be taking payments if they offer zero payment support.
  • Never Ending Problems Nov 22, 2020

    By Here in Beautiful Hawaii
    There were many times using the app, that provided very good results. However, I’ve also had problems many times when I tried making use of the deals. I would get to the part that I choose the deal that I want. Then the app tells me that I already used a deal so I need to wait for so many minutes, close to an hour, in order to use the deal again. NOTE: I DIDN’T EVEN USE THE APP THAT DAY???????? So, I’d end up just not using the app for my order. I would mention it to the manager but was told that they couldn’t do anything for me. I’ve complained and even had contact with people from McDonald’s, but, nothing came out of it. I even received an email which said that the problem was solved. Well, it wasn’t solved for me. I got so frustrated that I stopped using the McDonalds app and started using the apps from Wendy’s and Jack-in-the-Box. Sometimes, the Wendy's app doesn’t work. So, I just go into Wendy’s and ask if I can still make use of the offer in the app even if it wasn’t working. To my surprise, they manually process it for me. Just want to mention that Wendy’s and Jack in the box have really good deals in their apps. Today, I thought that I’d try to give the McDonald’s app another chance. But guess what! I couldn’t use the deal again because the app stated that I already used the deal recently.
  • Not bad, but not for me Jul 19, 2020

    By KG409
    I like the fact that there are awesome deals on the app. The app is user friendly, and I’ve only had a few issues with the map within the app detecting my location. My main issue with the app is that they won’t fix your food until you’re actually at the restaurant. That makes no sense to me at all. I am a very busy person, and using the app doesn’t save me time, and often times it can be pretty inconvenient to use. I was almost late to work the last time I used it because it took 10 min to bring my food out to me at curbside. I saw cars come and go. I saw walk-ins come and go as I waited on my app order. They were actually doing to go orders in the store. I would have rather done that, however, there was no option for to go orders on the app. Only curbside or drive thru were offered. ***In response to the developer’s response to my grievances with this app, I’d say that I still stand firm that the app needs work. It’s literally the slowest way to order at McDonald’s. There are MANY ways this could be rectified. For instance provide a tracker similar to Domino’s. You could also provide a tone block for the customer to pick up the food. OR you could allow a customer to check in if they are within a half mile or so to the restaurant. I could go on and on, but you get the drift.
  • Was going to be 5 Stars but... Nov 15, 2020

    By rmf1007
    I had this app on my phone for well over a year. Hardly ever experienced any issues other than the occasional hiccup. Then out of nowhere a few months back it just stopped working. It signed me out and ever since then I have not been able to log back in. I’ve tried deleting the app and reinstalling- several times. I’ve checked all possible settings that could be interfering and no fix. It took the developer a good while to finally come out with an update- which I tried again last night since the update was 6 days previous to this post. As soon as I launch the app I get a “Application Initialization Critical Launch Error” message and however which way I try signing in from the options to choose from (Facebook, google, etc. ) I get a application login cancelled error. I can’t even hit reset my password without yet another error message stating they are having technical difficulties. I’ve missed out on so many free drinks and money saving coupons due to not being able to utilize this app, which has caused me to not give my business to McDonald’s as much especially when there are no issues with their competitors apps. I surely cannot be the only one experiencing this and would greatly appreciate it if the problem could get fixed.
  • Jan 18, 2022

    By alex geis
    The app works the restaurants don't. The only reason I'm giving 1 star is there is no way to report a wrong order or a refund. I went to a restaurant paid for my order, was then told I hadn't paid. If you want to request a refund you either have to go through the 30 min drive thru again or contest it with your bank according to McDonald's website. This is blatantly because they know most of not all people won't go through the effort. M.D. had ben trash since they make you ask for catch-up.
  • Unable to Even Use the App Apr 16, 2021

    By Ashhart1020
    I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
  • Jan 17, 2022

    By Robert Sprouse
    App has about a 40% chance of actually working. The other 60% it won't complete the order, drops the order, doesn't get the order to the restaurant or doesn't allow you to check out. Really needs some work. The only positive is the coupons. I have 30 years of experience working with computers and communication equipment. So NOT 'operator error'.
  • Jan 18, 2022

    By Keith Mofley
    Terrible app, don't use it, just go to the store. They're networks are so slow they can't ever tell when you are at the store and even when you are chances are It'll sign you out before you can process the payment. Additionally it forces you to have the phone on your person so if your friend orders food they can't even give you the mobile code for pickup because the McDonald's PoS won't even register the order unless the phone is near the restaurant.... Over complicated a simple thing
  • Jan 14, 2022

    By Chris Brown
    Immediately upon downloading the app it was terrible. The app would not open any menus or deals or show me anything unless I shared my location, which I do not want to do. So, unless you share your location with them they won't let you us a deal or even look at their menu.... App was deleted in 2 mins. McDonald's you lost a faster than it takes to get through your drive-thru line.
  • Nice exclusive deals but Payment Failures kill it May 20, 2020

    By stupidity CIV
    Overall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price.
  • Waste Of Time May 15, 2020

    By WayneD420
    I wasted time setting up an accout. I wasted time trying to set up an order. It goes as far as letting you fill out all your info, but won’t let you enter a card to pay for it. I tried 2 different cards, but the ‘save’ button stays grayed out. I tried placing an order which it allowed me to do. But again, I couldn’t pay, as it wouldn’t allow me to save the card info. I hit ‘place order’ figuring I’d just pay cash when I got there. The app said the order was placed. Gave me an order # and all, so I figured everything was good to go. It (the app) said they would start the order when I got there and hit ‘Check In’. The only thing that came close to ‘check In’ was a button that said ‘I’m Already Here’. I pulled in to the parking lot and hit that button cuz nothing changed and it was the only option. Well... Of course the app is now saying It doesn’t have my order or maybe I’m not close enough OR talk to a crew member. I ended up having to go inside and place a whole new order which I was trying to avoid! Then it STILL took forever for these people to understand what I’m trying to explain what happened! It was so aggravating, the whole thing! Then I have to put up with their condescending attitudes... Unbelievable... And of course there’s no one around to help figure out the problem. So that’s the last time I’ll be going to McDonald’s any more. Who needs the aggravation?
  • No Good Deals Aug 28, 2019

    By FlyingDog31
    This review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.
  • 10-11am is a disaster Jan 3, 2021

    By Elderly Gentleman
    At about 10:15am I was thinking to go to McDonald's for breakfast. There is always the question of when breakfast is no longer served - app said 11am for my McDonald's. Great! I have more than enough time. So I get there at about 10:25 and try to place my order via the app. I get an error that certain items are no longer available and those are removed. Darn, I'll need to select something else. I go back to the menu and it's the same menu with all the items available. Try to order again, unavailable. I kill the app and reopen it to try to "refresh" the available items. Same menu, and trying to order many of these items still gave me the same "unavailable" message. At this point I am very frustrated and go to the nearby Starbucks instead. I assume what happened is that perhaps there is a more limited breakfast menu from 10:30-11:00 even though 1) it said breakfast until 11, and 2) the app was giving me the same full breakfast menu even at 10:35. What's frustrating is that the app has the ability to understand the item availability since it errored during checkout, but apparently this information is not incorporated when "building" the menu that is shown. So it's basically trial-and-error to find something available. Perhaps the app should lock down from 10-11am daily if it's not possible to serve an accurate menu during that time.
  • Jan 10, 2022

    By kelci crawford
    All these bad reviews and you would think they would have tried to change it already. App constantly freezes, I've had to call the store MULTIPLE times to process my order due to the app not working. Can't go inside because the lobby is closed, and the drive thru line is 40 cars long. No point in having an app if it doesn't work.

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