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McDonald's

McDonald's

McDonalds USA, LLC

Get free McDonald's offers delivered right to your mobile phone!

4.1 Ratings 987K+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • img Expert
    1. More Golden Arches app features for you to love: mobile pay, curbside pick-up, store locator and more
    2. Pick a deal, then pick up your meal! Mobile Order & Pay lets you create your next McDonald’s® order in just a few taps
    3. Enjoy app-only exclusive offers for tasty treats and foods personalized to the things you order the most

    Reviewed by Kaylin on November 21, 2018

  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jul 16, 2021

    By C.C. Stamm
    Sometimes the transactions go through the app, but doesn't register at the drive thru so I've ended up getting charged twice. Then, it's not as quick or easy to get any kind of prompt customer service support. There is no real email or contact info that gets the issue resolved right away. Going the phone route, there are so many different hurdles you're to go through...over something so simple. In short, you experience issues thru the app, don't expect to get easy or quick support or resolution
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Jul 17, 2021

    By Michael
    Alright McD's. You fixed your app. It's working much better now. But i am trying to contact support regarding an order, and in order to do this i must use your "Contact Us" form. In this form, i must select a Mobile App Version. But there are none from which to choose, and i can't submit the form without choosing one. This detail is irrelevant to my reason for contacting support, and it's also a detail which the app should be able to get on its own. Stupid!
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • Jul 17, 2021

    By John Spencer
    found I had to reduce my font size to regular standard. Large font size was interfering with the joint now button. Hope this might help somebody else. McDonald's lost a lot of sales the last several weeks. Very glitchy. New rewards section will not let you join! I guess I'll be buying somewhere else for a while until they fix it. You think they would get a better app developer and test it under actual conditions. I guess they're flying blind! What a shame for such a big corporation
  • It’s coming along Jul 2, 2018

    By Britain W.
    Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
  • Jul 14, 2021

    By Aaron
    Convoluted order system. It doesn't actually place your order until you arrive. What that means is that this scenario just happened to me: Breakfast ends at 1030, I knew that. So, I "placed" my order at 10:20 and drove to the designated mcdonalds. I arrived at 10:34 only to find out my order was invalid since it was after 10:30 and they don't get my order till I arrive. McDonald's inability to be flexible with this makes sense, but it still sucks as a consumer and I went elsewhere for breakfast.
  • Horrible service Mar 25, 2018

    By Micahfor children
    I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jul 16, 2021

    By C.C. Stamm
    Sometimes the transactions go through the app, but doesn't register at the drive thru so I've ended up getting charged twice. Then, it's not as quick or easy to get any kind of prompt customer service support. There is no real email or contact info that gets the issue resolved right away. Going the phone route, there are so many different hurdles you're to go through...over something so simple. In short, you experience issues thru the app, don't expect to get easy or quick support or resolution
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Jul 17, 2021

    By Michael
    Alright McD's. You fixed your app. It's working much better now. But i am trying to contact support regarding an order, and in order to do this i must use your "Contact Us" form. In this form, i must select a Mobile App Version. But there are none from which to choose, and i can't submit the form without choosing one. This detail is irrelevant to my reason for contacting support, and it's also a detail which the app should be able to get on its own. Stupid!
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • Jul 17, 2021

    By John Spencer
    found I had to reduce my font size to regular standard. Large font size was interfering with the joint now button. Hope this might help somebody else. McDonald's lost a lot of sales the last several weeks. Very glitchy. New rewards section will not let you join! I guess I'll be buying somewhere else for a while until they fix it. You think they would get a better app developer and test it under actual conditions. I guess they're flying blind! What a shame for such a big corporation
  • It’s coming along Jul 2, 2018

    By Britain W.
    Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
  • Jul 14, 2021

    By Aaron
    Convoluted order system. It doesn't actually place your order until you arrive. What that means is that this scenario just happened to me: Breakfast ends at 1030, I knew that. So, I "placed" my order at 10:20 and drove to the designated mcdonalds. I arrived at 10:34 only to find out my order was invalid since it was after 10:30 and they don't get my order till I arrive. McDonald's inability to be flexible with this makes sense, but it still sucks as a consumer and I went elsewhere for breakfast.
  • Horrible service Mar 25, 2018

    By Micahfor children
    I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
  • Jul 20, 2021

    By Rebecca Smith
    Update : I changed my review due to the excellent customer service I received in response to this problem. The issue has been fixed.. I got a new phone and tried signing in. The app told me to go check my email to verify my new device. I did, then clicked on the link in the email to verify. It takes me back to the app, but the screen just keeps flipping over and over. I have tried to uninstall and re-install and the screen keeps flipping. Ugh!!
  • Jul 21, 2021

    By Isaac N
    The app is fine, I've never really had an issue with it. They just added a rewards program though, and in the process got rid of the McCafe "punch card style" rewards. There's an extremely limited amount of menu items you can spend your new rewards points on, and the only two coffee items are a large iced coffee and large frappe, which requires $30 and $45 of spending to earn respectively. You cannot buy brewed coffee with your points, and what you can buy is so uneconomical it's not worth it.
  • Jul 17, 2021

    By Ryan Pearce
    The application is generally poorly made. It becomes unresponsive quite often, creating a very slow process for adding more than one thing to your order. After you add your first item, you will have to wait a while while it downloads and ad of recommended items, and then remain unresponsive for a few seconds before you can close that so you can continue making your order. Needs improvement.
  • Unable to Even Use the App Apr 16, 2021

    By Ashhart1020
    I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
  • Used to be great, but now sooooo slooow and very buggy Sep 3, 2020

    By ScalTrojan96
    This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!
  • Jul 16, 2021

    By Ryan W
    App was alright. Did its job. It was annoying that they still didnt even start cooking your food till you get there. So its not really convenient. Other places start once you place your order so its ready when you get there. The app has gotten even less user friendly and constantly glitches. Now you cant even access your points or deals. Kinda expected more from such a large company.
  • Jul 15, 2021

    By katie schaugaard
    The app they had before this stupid "earn points" worked perfectly. But I haven't been to McDonald's in 2 weeks and finally went Because they had a good deal. Well I clicked on the deal and it said I had to wait 30 minutes until I could use my next deal. So I got out and clicked on it again and then it said 50. I haven't used it so how could I have used s deal. My mom did it on her phone and it said the same thing! CHANGE IT BACK!!!
  • Good in theory Apr 16, 2021

    By mcdsuxs
    So I placed my mobile order at 10:19 as per the time stamp on my app and headed to the Duncan SC McDonald’s location. I decided to go through the drive this time as I forgot to order a drink when I originally placed my order. I did have to wait around 5 minutes. I told them which order I was there for and I would also like to purchase a drink. He asked me to wait another minute or so and then asked that I pull around. Pulled around and they were having issues with the card reader so after getting this situation taken care of I pulled up to get my food. I was handed my drinks and told to have a great day! I asked about my food and was told “Any breakfast ordered placed after 10:30 will not be made” I told them my order was placed well before 10:30! The employee at the window took my phone to show my mobile order and when it was placed my phone was then passed to multiple other employees and finally I am told “orders are technically not placed until you pull into the parking lot! Well that couldn’t be because I was in the parking lot well before 10:30 and yet my order was not being placed. I was told I was refunded and was told at the first window which was not true at all! Just know this is a joke and there should be some type of fine print saying this so that you are not lead to believe that your order as been placed when you get a notification “your order as been placed proceed to your McDonald’s location “
  • Jul 11, 2021

    By TangledNana
    Please fix the app. Since you recently changed the app rewards, it will NOT allow you to click on the "join now" button, so the app is useless! I've tried on 2 different phones, same problem. These phones are android. And since you keep responding to other reviewers who are having the same problem by saying you need more info, I'll tell you, the app won't let us click on the JOIN NOW button. What other info do you need? Please FIX this!!
  • No Good Deals Aug 28, 2019

    By FlyingDog31
    This review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.
  • Jul 14, 2021

    By Kela McClelland
    I can't use it. Occasionally I can restart my phone or clear cache to get it to work but most of the time when I open it I can't click on anything or scroll. It's like the app is just frozen automatically. It has been like this for months. Even after multiple times deleting and reinstalling. And the response about notifying the mobile team is pointless because I've sent my issues and it's not fixed even with multiple updates since.

No reviews available

  • img Expert
    1. More Golden Arches app features for you to love: mobile pay, curbside pick-up, store locator and more
    2. Pick a deal, then pick up your meal! Mobile Order & Pay lets you create your next McDonald’s® order in just a few taps
    3. Enjoy app-only exclusive offers for tasty treats and foods personalized to the things you order the most

    Reviewed by Kaylin on November 21, 2018

  • Jul 20, 2021

    By Rebecca Smith
    Update : I changed my review due to the excellent customer service I received in response to this problem. The issue has been fixed.. I got a new phone and tried signing in. The app told me to go check my email to verify my new device. I did, then clicked on the link in the email to verify. It takes me back to the app, but the screen just keeps flipping over and over. I have tried to uninstall and re-install and the screen keeps flipping. Ugh!!
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • Very useful and well maintained except... Aug 21, 2018

    By Hot and spicy fan
    I’ve had this app for about 3 years and it been helpful. There were some bugs at the beginning but that’s been fixed about about a year ago. This app does the things I need to do just fine. I always use the scannable coupons whenever I arrive at the restaurant they really help me out. Now the negative side of the app. I’m NOT a fan of mobile ordering, from my recent experience. When I tried it out, it worked just fine, the directions were easy to follow and payed for my food. But when I arrived at the restaurant my order didn’t exist. I showed them the order, location, online receipt, confirmation number, everything. The manager didn’t believe me that I can order on my phone and called it a scam. I couldn’t get my money back and just went home. I didn’t want to start a fight at a fast food restaurant for $7.41 (that embarrassing). I never used it again after that (mobile ordering). If you teach your employees the correct procedures and actually care how my money disappeared. I might give it a second try. But for now, I’ll stick with scanning barcodes.
  • Food for Thought Jan 11, 2019

    By Nostalgic_Winter
    I am not going to take blows at an app I have only used a small handful of times, so I don’t really have much feedback good or bad. I would, however, like to make a suggestion based on a recent experience I have had. I know most apps are location based, and it makes a lot of sense as to why. With how far along technology is coming, I feel like it would be an absolutely wonderful idea to incorporate the possibility of someone trying to purchase a meal for someone in an entirely different state. Especially with the new online dating world growing to be as popular as it is. I know there is risk to this, as there is risk that someone will order something ridiculous and just drive off. Perhaps offer a pre-paid reservation of some sort, allowing the app holder to pay on the spot and not block access based on location. I’m sure I am not the only person that would appreciate a feature like this. Anyways, thank you for taking the time to read this. I know it may sound a bit redundant or even mundane. It is just something I look forward to in the future.
  • Payment issues Mar 15, 2020

    By discouraged mcD app user
    This is unfortunate bc overall the app is so useful. I really want to take advantage of the deals - but this is the second time using it and the second time it said there was an issue with my payment method (nothing wrong with my card) so I had to pay at the register (with that card). I even tried adding another payment option on the fly at the store and the app said it couldn’t add my other card. (Visa and master card so shouldn’t be an issue) when I asked the manager if she ran into other customers who had the same issue she just shrugged her shoulders dismissively. I asked if she was familiar with the app and maybe knew of a solution I got same response. Add to this that a few months ago I had so much trouble just being able to use it bc it took ages for the app to send a confirmation email - I deleted the app twice bc of that. So I was excited this 3rd time when I was finally able to use it and now run into these types of issues. I would give a pass for a mom and pop store that had app issues but this is McDonald’s...awful..
  • Cardit Card Failure In App Jul 26, 2018

    By bobo 996633
    I don’t understand why McDonalds will spend millions of dollars creating an app and have absolutely no interest in a customer reporting issues with the app. Virtually every time I make a purchase, my card gets charged multiple times and still will not process the order. I have both Discover and AMEX cards affected the same way. In fact Discover said this is very common issue with the app but the fix is a McDonalds problem. I have reached out multiple time via the “contact us” to no productive results. Yes, I get a non monitored form email. Yes, they give a phone and case number. I have spent nearly an hour total on hold with no answer from their “busy staff”. One time I received a for your trouble gift card. All I had to do was call the non answered number to provide my address. The app and the deals brought me back into McDonalds, wonder why there is no interest in keeping coming back? I have tried to delete app and reload. But the cloud returns same flawed app. I have tried to delete the two cards and reload, but figure out how to do it.
  • Love this app! Dec 10, 2018

    By isthisonetaken79
    I’m not even a real frequent McDonalds customer, but with 3 boys (all 10 and under) the ordering process in store or at the drive through is kind of a pain. I’m hate having to stand there feeling like I’m holding up the line because my kids are indecisive about what they want to eat. This app completely changed my McDonalds experience. It was simple, easy, visual. The kids could tell me what they wanted and how much just by pointing. And because the next time we order (whether on the road during travel, or the occasional weekend visit) we’ll have the entire thing saved on the app. Just had to click a button when I arrived in the store and the order was already being made when I walked in. One piece of feedback. I like pickles a lot and usually I say “heavy pickles” when ordering and they get the hint. The app only allows you to select up to 3 pickles (3 is the highest number allowed). So that’s exactly what I got, three pickles. My minimum for a “heavy pickle” is way more than 3. A better way to order pickles would be (regular, none, or heavy).
  • Extremely convenient and good deals! Used weekly!! May 10, 2018

    By Emmmurz
    I love the app and all the deals that are offered! You guys did something right! I use this app like 2-3x a week! One of the few, probably most annoying thing and the reason I rated y’all 4 rather than 5 stars? The layout of the drink options, specifically with the McCafe/smoothie drinks, when selecting for mobile ordering. HOLY MOLY, talk about annoying! I had to scroll through basically the whole thing, speed reading wasn’t much help because there’s SO many and disorganized — like DANG! So much for if you’re in a hurry. NOPE, better sit tf down! Never mind if you’re just trying to get to work...on time. You gotta scroll for 2+mins just to find your drink! My suggestion would be to group all the beverages according to type; i.e. scroll. BAM, all the coffee (if I see a M Caramel Macchiato, I should see L Caramel Machiatto right beneath it...not another 2-3 options down 🙄)..scroll some more. BAM, all the smoothies...sorted by beverage AND size. So as y’all are trying to promote mobile ordering and looking for feedback, please consider this!
  • Terrible Jun 27, 2021

    By cab't send, nuckname is taken
    Terrible. Can’t pick a local store and find deals, order, etc. - unlike all of their competitors - without changing my location settings so McDonalds knows where I’m at 24/7. Ordering online is useless. It takes more time to wait in line to pick up through the drive through and even more to go inside than just wait in the regular drive through and get it fresh (sort of). Sent a comment to McDonalds about these and other issues but the app doesn’t allow contractions (I’m, you’re, doesn’t, etc), copying, special characters like @, etc. when I finally finished my message it wouldn’t accept it because I was 10 characters over the limit. Edited it and it wouldn’t take it because I didn’t specify what version I was using which required closing the app and having to retype my message, name, phone, account info all over again. Wasted an hour and instead got a Big Fish from BK - twice the size, better quality and 25% cheaper - from the Burger King app without any of these problems.
  • Too Buggy for me! Mar 22, 2019

    By Rickafurd
    Works as advertised sometimes and is totally useless at other times. Today I placed a mobile order and get to McDonalds give them my mobile order number at the drive up and proceed to cashier who waves me up to second window only to be told they don’t have the order in the system. I give them the order verbally again and told to park and they will bring it out. 19 mins later I received my food. This has happened more than once and I’m a pretty patient person. 19 minutes is Unacceptable. Then I try to send them feedback comments on my IOS mobile device in hoping to improve the user experience and the app freezes up after completing 2/3 of the required info. I tried 3 times and it froze up each time after I selected the time and am/pm. Now I get home and download the MCD app onto my IPad. I get the same results when trying to send feedback, it freezes up each and every time I try to fill out the required info. Very frustrating and disappointed.
  • It’s coming along Jul 2, 2018

    By Britain W.
    Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
  • (Updated) Mar 28, 2019

    By Corykku
    This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now.
  • Use to be better! May 18, 2018

    By Monster high jj
    I have used the McDonald’s app sence it first came out, I have loved it and would even drive out of my way some times to get to it even if I was not planning on going just to get something they had on the app for a really good deal but in the last several weeks they have changed things on the app to having a lot more Mobil pay coupons and a lot less good at restaurant coupons. And even the at restaurant coupons have not been real good ones, used to have ones like buy one any size frappe got one any size frappe free, and you could buy a small one and get a large one for free and now the new coupons are get a dollar off of a large frappe, wow that is a big difference in coupons! Also they are only offering 3 dollars off so much of a order on the mobile pay, I have used that coupon several times when they had it as a at restaurant coupon but they took it away. Don’t know if they were loosing money by having all those good coupons but I would look at my at restaurant coupons about every day and was eating a lot of McDonald’s but now that it has changed it don’t go near as often. Please add all the good at restaurant coupons back!!!!
  • App is great, store service is not the best Jul 24, 2020

    By cflor69
    I like the app features. Especially now with COVID it is nice to be able to pay thru the app and not exchange cash or cards with an employee, one less point of contact. Being able to select food items at home I am able to casually get everyone’s order exactly as desired without feeling rushed at the drivethru speaker or deal with bad speaker communication. The app special deals are also nice. The problem I’ve experienced every time so far, about 10 visits using the app, every time I try to pickup my app order in the drive thru my local restaurant is unable to complete my order. They always tell me to pull in to curbside and change my pickup option in the app to curbside. I don’t know if this is an issue with employee training or if there is a problem with the app. I have not tried the drive thru pickup option at any location other than my local restaurant so I can’t say if the result would be different. The app is still great to have, just a minor annoyance to have this option not work. There are times when drive thru is empty but I still am not able to use that pickup option.
  • Mrs R Reeves Jan 2, 2020

    By Mrs RCR
    The app is easy to use and very convenient however I can not seem to figure out how to delete or update payment methods. I had a card expire and need to update it but am unable to do so, I tried adding as a new payment method thinking it would override the one already saved but it did not. So I just added a completely different card. Also, one time when I ordered for a specific store it changed to a store that was closer to my location when I checked out, which was very inconvenient as it was located inside of Walmart and no drive thru or curb side was available. I had spoke to the manager and requested for the transaction to be reversed since it was not suppose to go there and was told I would have to come inside to do that. Yes, I got mad since I didn’t want it to that location in the first place and to top it off was told it could take several days for the refund to go through. It eventually was refunded and I have used the app since then but now I double check before I complete the transaction that it is for the store I am wanting it to be at. And, that is the only issue I have ever had when using the app.
  • I am very needy....help me out!! Dec 9, 2018

    By Mark D from Atlanta
    Choices choices....while the “deals” component of the app offers a treasure trove of treats, having the option to combine some of the offerings into a single transaction would improve the overall guest experience. Currently only one treat can be acquired from the lineup per transaction. My daily routine is an amazing McCafe caramel Mochiatto hot with whole milk. Buying five earns the guest a free McCafe beverage! Lovi’in that! However, if I choose to take advantage of any other deal during that transaction, my McCafe credit is canceled out in Lieu of the new deal selected. My dilemma is do I choose the McCafe credit or an optional deal??? Or make the single transaction a multiple transaction experience; taking advantage of other options in the lineup. How stressful and time consuming!! Can I suggest deals that require multiple purchases in order to be rewarded with a future treat be a totally separate rewards program. Putting the guest in an either-or situation takes the joy out of the experience. I’m very needy....I want my McCafe credit and my morning deal on a single transaction! Now that’s something to love!!!-Mark D from Atlanta
  • Happy meal toy Dec 24, 2018

    By D33zNutz414
    A lot of us don’t order a happy meal cause our children like more fries or more nuggets than what comes in a happy meal, so we order the items separate in bigger sizes & with the kids still wanting the happy meal toy we order just the happy meal toy for around $1.75. The app has an option to order everything except the happy meal toy though. Can you please add the option to order the toy on the app. When ordering on the app i know for myself personally the people at the window get extremely rude when asked to add the toy on to the order even though all they have to do is add the toy & it gets charged to the card on the same order & a separate order don’t have to be made. Don’t know why it makes them so angry but it does. Me & a lot of others would just like to have the option to order the toy in the app. For me personally it’s so I don’t have to worry while waiting in the drive through line if im going to have to feel uncomfortable asking to simply order the toy at the window cause some of the window cashiers get very worked up about the simple question to add the toy to the order.
  • Mostly enjoy, but.. Aug 23, 2019

    By valkyriesxhainsa
    One bad experience, you know how that goes. I tried to give feedback via the app itself and got locked out of that so here I am. Two nights ago, I ordered on the app and paid, no problems there. When I got to the restaurant, they said they didn't have a mobile order despite my having a confirmation number. I hard closed the app and reloaded it, and they got my order however they showed it unpaid, so I had to give them money again just to get food I had already paid for. I showed the management team member where on the app it showed it had been paid for and on my banking app where it had been debited and she said I was going to have to talk to corporate and/or dispute the charge with my bank but i was not going to be given my food until I paid for it again. It's not about the money, it was inconvenient making for a long back up behind me in the drive thru and if I'm honest it was a bit embarrassing. Figure that glitch out and fix it for others. I will probably be giving the app a little space and finding a new location to go to as well.
  • From great to good Aug 23, 2018

    By SweetSummer94
    I still give the app a 4-star rating because I literally use it daily and am able to snag a deal on something. I didn’t give it a 5 because the app has issues with loading sometimes so I’ll have a coupon ready but when it’s time to scan it, it doesn’t load. It’s almost like sometimes the app flukes on purpose when you actually arrive at a location. Secondly, the coupons I do see everyday (recently) have been the same ones. When I first downloaded the app there were a variety of different deals everyday and now it’s like the developers have gotten lazy or something. Though, I don’t wanna complain because the free drink or $1 any coffee, and the McCafe rewards are great! And lastly, I’m not sure why they stopped it (probably because the majority kept voting the same deal every day) but for about a month they had a voting poll where you could vote on what deal you’d like to use the next day which was great! They should bring that back but switch up the items a bit more so people aren’t voting for the same thing every day. Still a great app nonetheless!
  • Fix the glitches... Jan 16, 2021

    By HollywoodJones
    I had to revise my review and subtract a star because for the past three weeks or so each time I’ve attempted to complete an order that included one of the app exclusive deals, an error message pops up saying that my transaction could not be completed because my device went offline, however the processing of the charge still went through. That’s not a huge deal as the charge gets refunded once I cancel the order but then I can’t access that deal again until the time restriction elapses...which still doesn’t matter because the same error message pops up without fail. I don’t know if this only happens when you try to use one of the deals because I only use the app when I want to use a deal, which was the entire incentive for me downloading the app to begin with. I’ve tried deleting the app and then downloading it again on two separate occasions to see if that fixes the problem but the issue still persists. Until it’s fixed I’ll just have to take my business to food chains who’s apps actually work
  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jul 16, 2021

    By C.C. Stamm
    Sometimes the transactions go through the app, but doesn't register at the drive thru so I've ended up getting charged twice. Then, it's not as quick or easy to get any kind of prompt customer service support. There is no real email or contact info that gets the issue resolved right away. Going the phone route, there are so many different hurdles you're to go through...over something so simple. In short, you experience issues thru the app, don't expect to get easy or quick support or resolution
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Jul 17, 2021

    By Michael
    Alright McD's. You fixed your app. It's working much better now. But i am trying to contact support regarding an order, and in order to do this i must use your "Contact Us" form. In this form, i must select a Mobile App Version. But there are none from which to choose, and i can't submit the form without choosing one. This detail is irrelevant to my reason for contacting support, and it's also a detail which the app should be able to get on its own. Stupid!
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • Jul 17, 2021

    By John Spencer
    found I had to reduce my font size to regular standard. Large font size was interfering with the joint now button. Hope this might help somebody else. McDonald's lost a lot of sales the last several weeks. Very glitchy. New rewards section will not let you join! I guess I'll be buying somewhere else for a while until they fix it. You think they would get a better app developer and test it under actual conditions. I guess they're flying blind! What a shame for such a big corporation
  • Jul 14, 2021

    By Aaron
    Convoluted order system. It doesn't actually place your order until you arrive. What that means is that this scenario just happened to me: Breakfast ends at 1030, I knew that. So, I "placed" my order at 10:20 and drove to the designated mcdonalds. I arrived at 10:34 only to find out my order was invalid since it was after 10:30 and they don't get my order till I arrive. McDonald's inability to be flexible with this makes sense, but it still sucks as a consumer and I went elsewhere for breakfast.
  • Horrible service Mar 25, 2018

    By Micahfor children
    I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
  • Ordering Jul 29, 2020

    By krisann916
    I gave used this app a total of two times the first time their system was down so it didn’t take my order. The second time (my most recent order) I don’t like the fact that you can’t add certain things to your meal it allows you to customize your sandwich but only certain things can be added, big Mac sauce is not one of the options. So that sucked. When I went to go pick it up I asked them if they can go ahead and add big Mac sauce onto the sandwich although they said yes they would it was not added. I also tried to order and have it paid for and have someone else go pick it up for me but that’s not an option as well you have to have your phone with you in order for your order to be turned in to them. Otherwise they can’t see it at all. I think online ordering through an app is convenient when you can order and have someone else pick it up for you because it’s already paid for on your end you don’t have to worry about giving them money. It’s also good when you place an order and your exact order is made exactly the way you place it, at this McDonald’s they couldn’t get it right I asked for a Dr Pepper and a Coke instead I got two cokes shouldn’t be that hard to read from the screen.
  • Good try but some fatal flaws Dec 1, 2018

    By loudpedal
    I wanted to use this app every time I went to Mickey D’s but I won’t and can’t. I won’t because it does it save any time. There have been times that I’ve sat in the numbered parking space and watched people I would have been behind in the drive thru line exit the parking lot. Same when I’ve dined in. Are the people in the restaurant sandbagging because they don’t want to lose their job to a smart phone? Maybe but all I know is that it hasn’t saved me any time and usually cost me time. I won’t because my daughter is at the age where a 6 piece nugget happy meal is just right. Unfortunately, the app only has a 4 piece. I’ve sent feedback that the 6 piece is missing and was promised a response but it’s still not there a month later. I’m not sure why this is so difficult. Another reason is that I haven’t found a way to edit my cart or cancel my order. If I order something by accident, there’s no way to remove it. If I end up not completing my order one time and come back for a new order later, all the stuff I put in earlier is still there. In all, it’s a good concept but poorly executed. I’d love to use this app all the time but it’s relegated to a back folder on my phone. Hopefully, someone at McDonald’s will notice eventually.
  • Jul 21, 2021

    By Isaac N
    The app is fine, I've never really had an issue with it. They just added a rewards program though, and in the process got rid of the McCafe "punch card style" rewards. There's an extremely limited amount of menu items you can spend your new rewards points on, and the only two coffee items are a large iced coffee and large frappe, which requires $30 and $45 of spending to earn respectively. You cannot buy brewed coffee with your points, and what you can buy is so uneconomical it's not worth it.
  • Jul 17, 2021

    By Ryan Pearce
    The application is generally poorly made. It becomes unresponsive quite often, creating a very slow process for adding more than one thing to your order. After you add your first item, you will have to wait a while while it downloads and ad of recommended items, and then remain unresponsive for a few seconds before you can close that so you can continue making your order. Needs improvement.
  • Used to be great, but now sooooo slooow and very buggy Sep 3, 2020

    By ScalTrojan96
    This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!
  • Jul 15, 2021

    By katie schaugaard
    The app they had before this stupid "earn points" worked perfectly. But I haven't been to McDonald's in 2 weeks and finally went Because they had a good deal. Well I clicked on the deal and it said I had to wait 30 minutes until I could use my next deal. So I got out and clicked on it again and then it said 50. I haven't used it so how could I have used s deal. My mom did it on her phone and it said the same thing! CHANGE IT BACK!!!
  • Jul 16, 2021

    By Kimberly Kitzmiller
    App isn't working since the rewards update. Why isn't it being fixed?! You can't use if you can't get past the stupid rewards screens. Oh. It will work on my tablet. It's 9.7 inches and I could see all the screen. It's cumbersome to take it especially when it's wifi and you have to hope it connects to the McDonald's network after you get there. You've lost several orders because it's such a pain.
  • Jul 10, 2021

    By Matt Fischl
    The app doesn't always purge previous orders. You will often have to remove the previous order items from your existing order. However, if the previous items are not currently available, then attempting to remove the items just causes the app to spin. Basically, this renders the app unable to make an order. The only way to actually remove the previous order is to then uninstall and reinstall the app. Very inconvenient.
  • Jul 18, 2021

    By Richard Araiza
    I've had constant issues since the last update. The app takes forever to load, with my phone alerting me that the app is unresponsive, with the option to force close. Processing payment & loading bag also takes at least 3x as long as it used to. I've also had many times where I couldn't remove items from my order, causing me to have to clear all cache & data to fix. It was good for awhile but is a pain again, now.
  • Jul 17, 2021

    By Pete Banchuin
    Very glitchy app. I'll start with the positives: Curbside ordering is very efficient and usually much faster. For example, I can order while leaving work for my lunch hour and pick up relatively quickly. Daily deals (when available ) are a very good value. negatives: very long time to load. current glitch where I cannot see my daily deals Unable to see my rewards Support is non-existent.
  • Never Ending Problems Nov 22, 2020

    By Here in Beautiful Hawaii
    There were many times using the app, that provided very good results. However, I’ve also had problems many times when I tried making use of the deals. I would get to the part that I choose the deal that I want. Then the app tells me that I already used a deal so I need to wait for so many minutes, close to an hour, in order to use the deal again. NOTE: I DIDN’T EVEN USE THE APP THAT DAY???????? So, I’d end up just not using the app for my order. I would mention it to the manager but was told that they couldn’t do anything for me. I’ve complained and even had contact with people from McDonald’s, but, nothing came out of it. I even received an email which said that the problem was solved. Well, it wasn’t solved for me. I got so frustrated that I stopped using the McDonalds app and started using the apps from Wendy’s and Jack-in-the-Box. Sometimes, the Wendy's app doesn’t work. So, I just go into Wendy’s and ask if I can still make use of the offer in the app even if it wasn’t working. To my surprise, they manually process it for me. Just want to mention that Wendy’s and Jack in the box have really good deals in their apps. Today, I thought that I’d try to give the McDonald’s app another chance. But guess what! I couldn’t use the deal again because the app stated that I already used the deal recently.
  • Was going to be 5 Stars but... Nov 15, 2020

    By rmf1007
    I had this app on my phone for well over a year. Hardly ever experienced any issues other than the occasional hiccup. Then out of nowhere a few months back it just stopped working. It signed me out and ever since then I have not been able to log back in. I’ve tried deleting the app and reinstalling- several times. I’ve checked all possible settings that could be interfering and no fix. It took the developer a good while to finally come out with an update- which I tried again last night since the update was 6 days previous to this post. As soon as I launch the app I get a “Application Initialization Critical Launch Error” message and however which way I try signing in from the options to choose from (Facebook, google, etc. ) I get a application login cancelled error. I can’t even hit reset my password without yet another error message stating they are having technical difficulties. I’ve missed out on so many free drinks and money saving coupons due to not being able to utilize this app, which has caused me to not give my business to McDonald’s as much especially when there are no issues with their competitors apps. I surely cannot be the only one experiencing this and would greatly appreciate it if the problem could get fixed.
  • Unable to Even Use the App Apr 16, 2021

    By Ashhart1020
    I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
  • Jul 16, 2021

    By Ryan W
    App was alright. Did its job. It was annoying that they still didnt even start cooking your food till you get there. So its not really convenient. Other places start once you place your order so its ready when you get there. The app has gotten even less user friendly and constantly glitches. Now you cant even access your points or deals. Kinda expected more from such a large company.
  • Good in theory Apr 16, 2021

    By mcdsuxs
    So I placed my mobile order at 10:19 as per the time stamp on my app and headed to the Duncan SC McDonald’s location. I decided to go through the drive this time as I forgot to order a drink when I originally placed my order. I did have to wait around 5 minutes. I told them which order I was there for and I would also like to purchase a drink. He asked me to wait another minute or so and then asked that I pull around. Pulled around and they were having issues with the card reader so after getting this situation taken care of I pulled up to get my food. I was handed my drinks and told to have a great day! I asked about my food and was told “Any breakfast ordered placed after 10:30 will not be made” I told them my order was placed well before 10:30! The employee at the window took my phone to show my mobile order and when it was placed my phone was then passed to multiple other employees and finally I am told “orders are technically not placed until you pull into the parking lot! Well that couldn’t be because I was in the parking lot well before 10:30 and yet my order was not being placed. I was told I was refunded and was told at the first window which was not true at all! Just know this is a joke and there should be some type of fine print saying this so that you are not lead to believe that your order as been placed when you get a notification “your order as been placed proceed to your McDonald’s location “
  • Jul 11, 2021

    By TangledNana
    Please fix the app. Since you recently changed the app rewards, it will NOT allow you to click on the "join now" button, so the app is useless! I've tried on 2 different phones, same problem. These phones are android. And since you keep responding to other reviewers who are having the same problem by saying you need more info, I'll tell you, the app won't let us click on the JOIN NOW button. What other info do you need? Please FIX this!!
  • No Good Deals Aug 28, 2019

    By FlyingDog31
    This review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.
  • Jul 14, 2021

    By Kela McClelland
    I can't use it. Occasionally I can restart my phone or clear cache to get it to work but most of the time when I open it I can't click on anything or scroll. It's like the app is just frozen automatically. It has been like this for months. Even after multiple times deleting and reinstalling. And the response about notifying the mobile team is pointless because I've sent my issues and it's not fixed even with multiple updates since.
  • Absolutely worthless Dec 13, 2019

    By Minno mama
    I’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system.
  • Worst app ever Sep 7, 2019

    By Ntfreak
    Over engineered and poorly executed. Downloaded the app and placed my first order. We were good up to this point. After placing the order and paying with Apple Pay the app went to a page that told me I had to tell the app when I was close so that the order would be prepared. No option to simply say be ready in 30 minutes. My plan was to place the order and have someone else pick it up. Not happening if I have to tell it I am close using my phone. Drive to McDonald’s where the app tracked my location. It did not automatically submit the order for preparation when I was near so I am not sure why they needed to track my location. When I arrived I pressed the I am already here link in the app. It then popped over to a screen telling me I had to select my pickup option. Unfortunately the screen which I assume was supposed to have options was blank. The employees at McDonald’s had no idea what to do and didn’t really care either way. Restarted the app several time but always ended up on the same blank pickup options screen. I was able to cancel the order and reorder from the kiosk inside the store until that failed when I tried to pay at the kiosk. Took me twice as long to get lunch as it would have to just walk in and place my order at the counter. The reason I rated this app so poorly is not only that it failed to perform but that McDonald’s is capable of so much better than this.
  • Nice exclusive deals but Payment Failures kill it May 20, 2020

    By stupidity CIV
    Overall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price.
  • Jul 21, 2021

    By John Martin
    It started great but..... I tried this when it first came out. Seemed fine. For the past few weeks I have had multiple bad experiences each at a different location. The last one did not include food that was ordered and charged. There is no way to resolve this within the app. I guess I'll just have Visa cancel the whole transaction but I won't be using this for a while until they work out a better way to both deliver and engage with a longtime customer such as myself. Wah wah.

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