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  • img Expert
    1. More Golden Arches app features for you to love: mobile pay, curbside pick-up, store locator and more
    2. Pick a deal, then pick up your meal! Mobile Order & Pay lets you create your next McDonald’s® order in just a few taps
    3. Enjoy app-only exclusive offers for tasty treats and foods personalized to the things you order the most

    Reviewed by Kaylin on November 21, 2018

  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jan 22, 2022

    By John Andrade
    The app is great when it works. The app automatically signs me out after a few days of being signed in and requires me to re-verify my email address every time, which is really annoying when you're trying to order food on-the-go. I've also noticed that the same order I placed prior still shows up in my cart even after I already paid for and picked up the food so I have to go in and remove each and every item before I can even make a new order. A fix to this issue would be much appreciated.
  • This app has lost it’s purpose Dec 10, 2021

    By yelpcertified
    I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. This app started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes the app worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of the app a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.
  • Terrible service Jul 2, 2020

    By Christa@TGH
    I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
  • Great in theory, not so much in execution. Nov 9, 2021

    By Mrs Thunder 21
    I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
  • Jan 21, 2022

    By Jewel Gaming
    Takes forever to load even tho I have a Samsung s20. The slowness makes me anxious pulling up at the drive thru when it still hasn't loaded, and I make customers wait behind me. The app also used to have better coupons for McCafés that I used all the time, like buy one get one free frappes, but now they're gone. There's less coupons and less money I could be saving. It would be fine if only McDonald's didn't raise their prices. At least give good coupon deals if you're going to raise prices!
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • Jan 22, 2022

    By John Andrade
    The app is great when it works. The app automatically signs me out after a few days of being signed in and requires me to re-verify my email address every time, which is really annoying when you're trying to order food on-the-go. I've also noticed that the same order I placed prior still shows up in my cart even after I already paid for and picked up the food so I have to go in and remove each and every item before I can even make a new order. A fix to this issue would be much appreciated.
  • This app has lost it’s purpose Dec 10, 2021

    By yelpcertified
    I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. This app started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes the app worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of the app a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.
  • Terrible service Jul 2, 2020

    By Christa@TGH
    I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
  • Great in theory, not so much in execution. Nov 9, 2021

    By Mrs Thunder 21
    I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
  • Jan 21, 2022

    By Jewel Gaming
    Takes forever to load even tho I have a Samsung s20. The slowness makes me anxious pulling up at the drive thru when it still hasn't loaded, and I make customers wait behind me. The app also used to have better coupons for McCafés that I used all the time, like buy one get one free frappes, but now they're gone. There's less coupons and less money I could be saving. It would be fine if only McDonald's didn't raise their prices. At least give good coupon deals if you're going to raise prices!
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • It’s coming along Jul 2, 2018

    By Britain W.
    Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
  • Jan 22, 2022

    By Carlos Martinez
    This app does what it's supposed to but it is painfully slow to load and refresh. The menu is too convoluted for someone to install on the fly and order in a short amount of time. Dear mcdonalds, I don't care to sit at home and and get to know your app, I want to use it to park curbside and avoid the long lines. - galaxy note 20 ultra
  • Don’t turn your screen off Aug 11, 2021

    By Jennysub
    I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once. I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car. I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.
  • Jan 21, 2022

    By Christine Brown
    This app is pretty much useless. If you have a big order that you want to put in ahead of time, the order doesn't actually go through or start being prepped until you arrive at McDonald's and then it says there's an error and you have to go inside. All in all, we basically had to go inside and order at the counter anyway so I would say this app is completely useless and I am about to uninstall it.
  • Unable to Even Use the App Apr 16, 2021

    By Ashhart1020
    I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
  • Jan 24, 2022

    By Michelle Wetzel
    Cannot stay logged in. Will not load at drive thru. App keeps telling me I signed up with email but when I try to sign in it sends me an email link to log in. When I click it I am sent back to sign in or sign up. It is like it is in a loop. Customer service told me to uninstall and reinstall. It worked for awhile. Has now been acting up about a month. I uninstalled again. Reinstall is doing the same loop. I had been running version 7.0.2 when trouble started. Michelle W.
  • Terribly designed app, many stores not fully trained for the app Sep 28, 2021

    By $aver of cash
    For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order
  • Jan 20, 2022

    By Vanessa Lipnica
    I didn't think it was possible to screw up pick up orders this badly. The app makes it so the phone that made the order HAS to be the one who picks it up. So not only can you not have a family member or friend grab the food without taking your phone. The order hasn't even been sent to the McDonald's because the order isn't sent until you confirm your phone is at the McDonald's. Completely missing the point of pick up. If I wanted to wait for my food to be made I wouldn't have done pick up.
  • Jan 23, 2022

    By Erik County
    Terrible Experience. Do not use. Ordering takes forever. Wanted to pay and have someone else pickup. Can't do w app. My phone had to be in parking lot. I pull in to curbside pickup spot and app says I have to go through drive thru. I wait in that line and get to the window and am told I need to PULL AROUND TO THE FRONT AND WAIT SOME MORE! App is garbage. Faster to just wait in drive thru. Also, no 2 for $6 on app. Drive thru is cheaper. Will delete app after review.
  • “Upgraded” but still far from perfect Nov 19, 2021

    By B1G82307
    It’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there.
  • Jan 22, 2022

    By Kay
    The app is not working. When I sign in, it says the email address is associated with FB account with the same email. When I try to sign in with FB I get the same response. The app used to work great. Saved me time. Now it is just never ending rubbish. I uninstalled and restalled and it still did not fix problem.

No reviews available

  • img Expert
    1. More Golden Arches app features for you to love: mobile pay, curbside pick-up, store locator and more
    2. Pick a deal, then pick up your meal! Mobile Order & Pay lets you create your next McDonald’s® order in just a few taps
    3. Enjoy app-only exclusive offers for tasty treats and foods personalized to the things you order the most

    Reviewed by Kaylin on November 21, 2018

  • Glitches to be Fixed Apr 18, 2020

    By FamilyMoji Idea
    This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
  • This app has lost it’s purpose Dec 10, 2021

    By yelpcertified
    I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. This app started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes the app worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of the app a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.
  • Terrible service Jul 2, 2020

    By Christa@TGH
    I work at a large hospital and walk by McDonalds which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since the app has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!
  • Highly recommended if you’re indecisive like me! Jul 19, 2018

    By Heathiieee
    Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!
  • It’s coming along Jul 2, 2018

    By Britain W.
    Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
  • Jan 22, 2022

    By John Andrade
    The app is great when it works. The app automatically signs me out after a few days of being signed in and requires me to re-verify my email address every time, which is really annoying when you're trying to order food on-the-go. I've also noticed that the same order I placed prior still shows up in my cart even after I already paid for and picked up the food so I have to go in and remove each and every item before I can even make a new order. A fix to this issue would be much appreciated.
  • Great in theory, not so much in execution. Nov 9, 2021

    By Mrs Thunder 21
    I’ve been using this app for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.
  • Jan 21, 2022

    By Jewel Gaming
    Takes forever to load even tho I have a Samsung s20. The slowness makes me anxious pulling up at the drive thru when it still hasn't loaded, and I make customers wait behind me. The app also used to have better coupons for McCafés that I used all the time, like buy one get one free frappes, but now they're gone. There's less coupons and less money I could be saving. It would be fine if only McDonald's didn't raise their prices. At least give good coupon deals if you're going to raise prices!
  • Used to be better Jan 8, 2019

    By A user you're about to lose
    I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
  • Sometimes works Sep 28, 2018

    By Rendaphillips
    Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
  • Horrible service Mar 25, 2018

    By Micahfor children
    I placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service.
  • Don’t turn your screen off Aug 11, 2021

    By Jennysub
    I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once. I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car. I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.
  • Terribly designed app, many stores not fully trained for the app Sep 28, 2021

    By $aver of cash
    For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order
  • “Upgraded” but still far from perfect Nov 19, 2021

    By B1G82307
    It’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there.
  • Used to be great, but now sooooo slooow and very buggy Sep 3, 2020

    By ScalTrojan96
    This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!
  • Jan 22, 2022

    By Chris Henderson
    Today the restaurant gave up on using it just for payment (not even for ordering). Did not even try. Person said "it just doesn't work sometimes" and asked for a physical card. Nothing. So it kinda works for ordering. Still slow. Still gets to the checkout and shows a white screen forever. Still does not show a completed order until I hit back and then it will show the order going through. This app on Androids needs work. GalS20FE on Tmobile.
  • Dec 30, 2021

    By Marissa Boyd
    I used to like the app. Until I found out AFTER my fiance wasted an hour and gas money, that if you place a mobile order, nobody else can pick it up for you. They HAVE TO have your phone to complete the order. What is the point of having a pick up code if you need the phone anyways? I'm extremely disappointed. Store can cancel my order but can't make it.
  • Jan 14, 2022

    By Mary W
    It's good mostly EXCEPT that it let us order, we went to pick up the food, they were actually closed, and the app charged us anyway. There is seemingly no way to get a refund from them and the Help section told me to dispute it through my bank, which I did, but then the bank automatically closed my card and sent me a new one, but I was travelling when this happened. Long story short, because of this app I ended up debit cardless while traveling and it's a massive pain. They need to have a way to request refunds on the app. It's kind of insane. They shouldn't be taking payments if they offer zero payment support.
  • Jan 22, 2022

    By Carlos Martinez
    This app does what it's supposed to but it is painfully slow to load and refresh. The menu is too convoluted for someone to install on the fly and order in a short amount of time. Dear mcdonalds, I don't care to sit at home and and get to know your app, I want to use it to park curbside and avoid the long lines. - galaxy note 20 ultra
  • Jan 21, 2022

    By Christine Brown
    This app is pretty much useless. If you have a big order that you want to put in ahead of time, the order doesn't actually go through or start being prepped until you arrive at McDonald's and then it says there's an error and you have to go inside. All in all, we basically had to go inside and order at the counter anyway so I would say this app is completely useless and I am about to uninstall it.
  • Unable to Even Use the App Apr 16, 2021

    By Ashhart1020
    I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡
  • Jan 24, 2022

    By Michelle Wetzel
    Cannot stay logged in. Will not load at drive thru. App keeps telling me I signed up with email but when I try to sign in it sends me an email link to log in. When I click it I am sent back to sign in or sign up. It is like it is in a loop. Customer service told me to uninstall and reinstall. It worked for awhile. Has now been acting up about a month. I uninstalled again. Reinstall is doing the same loop. I had been running version 7.0.2 when trouble started. Michelle W.
  • Jan 20, 2022

    By Vanessa Lipnica
    I didn't think it was possible to screw up pick up orders this badly. The app makes it so the phone that made the order HAS to be the one who picks it up. So not only can you not have a family member or friend grab the food without taking your phone. The order hasn't even been sent to the McDonald's because the order isn't sent until you confirm your phone is at the McDonald's. Completely missing the point of pick up. If I wanted to wait for my food to be made I wouldn't have done pick up.
  • Jan 23, 2022

    By Erik County
    Terrible Experience. Do not use. Ordering takes forever. Wanted to pay and have someone else pickup. Can't do w app. My phone had to be in parking lot. I pull in to curbside pickup spot and app says I have to go through drive thru. I wait in that line and get to the window and am told I need to PULL AROUND TO THE FRONT AND WAIT SOME MORE! App is garbage. Faster to just wait in drive thru. Also, no 2 for $6 on app. Drive thru is cheaper. Will delete app after review.
  • Jan 22, 2022

    By Kay
    The app is not working. When I sign in, it says the email address is associated with FB account with the same email. When I try to sign in with FB I get the same response. The app used to work great. Saved me time. Now it is just never ending rubbish. I uninstalled and restalled and it still did not fix problem.
  • Nice exclusive deals but Payment Failures kill it May 20, 2020

    By stupidity CIV
    Overall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price.
  • Jan 24, 2022

    By Brian Holt
    Is give 0 stars of I could. Don't link your CC to the app or you can be charged in the app and still be asked to pay because they can't tell. The codes are expired on some deals that show as current and you will be charged full price. If you have to wait for your food they may give it to someone else and you'll wait forever(they will remake the order of you go inside to complain, eventually.). Occasionally it will work but it's the exception.
  • Waste Of Time May 15, 2020

    By WayneD420
    I wasted time setting up an accout. I wasted time trying to set up an order. It goes as far as letting you fill out all your info, but won’t let you enter a card to pay for it. I tried 2 different cards, but the ‘save’ button stays grayed out. I tried placing an order which it allowed me to do. But again, I couldn’t pay, as it wouldn’t allow me to save the card info. I hit ‘place order’ figuring I’d just pay cash when I got there. The app said the order was placed. Gave me an order # and all, so I figured everything was good to go. It (the app) said they would start the order when I got there and hit ‘Check In’. The only thing that came close to ‘check In’ was a button that said ‘I’m Already Here’. I pulled in to the parking lot and hit that button cuz nothing changed and it was the only option. Well... Of course the app is now saying It doesn’t have my order or maybe I’m not close enough OR talk to a crew member. I ended up having to go inside and place a whole new order which I was trying to avoid! Then it STILL took forever for these people to understand what I’m trying to explain what happened! It was so aggravating, the whole thing! Then I have to put up with their condescending attitudes... Unbelievable... And of course there’s no one around to help figure out the problem. So that’s the last time I’ll be going to McDonald’s any more. Who needs the aggravation?

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