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Marco Polo - Stay In Touch

Marco Polo - Stay In Touch

Joya Communications

Marco Polo is a new way to stay in touch with the people who matter most to you.

4.6 Ratings 2M+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    If you're 3,000 miles from your best friend, it can be hard to keep up with each other's lives, especially after a few months. You can leave them video messages from your phone and reply anytime, along with getting reminders to check in with them.
    img by Amelia
    1 year ago
  • img Expert
    1. Doodle feature lets you draw directly on pictures and videos for a funny way to communicate with friends and family
    2. Hands-Free function lets you chat while simultaneously doing other things like driving to work or cooking dinner
    3. Polos let you send a snapshot of your reaction to any conversation! Play and replay polos for tons of fun no matter when you view them

    Reviewed by Katelyn on April 4, 2018

  • Why Aren’t There Any Visible Current Reviews Jul 30, 2020

    By LovieDivine
    Perhaps it is because the current reviews are too poor and/or too poignant or pointless, I don’t know... but if anyone cares or is listening, I refuse to believe and cannot possibly believe that I would be the first to complain about the new subscription required to access the features that we had before and are no longer present. There’s little to match the need for or the greed for the ol’ mighty dollar; but for whatever the reason for taking away the features... I think it was of the worst and unethical thing to decide to do, than to just sit down and think up additional features that would warrant a subscription to this magnitudes! Your subscription charge is as much as it would be for providing some kind of private phone number or something! It is infuriating.. It’s not that the APP isn’t worth any monetary value to have; but it’s wrong for how you’ve taken away what was given as free features, to now dangle to have them through subscription only. My five star views have now changed to one as a result, and hopefully, if you allow this review to be publicly visible, other users or former users will ask you the same question as in my title... or will at least ask you to undo this and make a Marco Pollo2, for subscription with ADDED features worth the subscription being charged.
  • Jul 27, 2021

    By Cleod Aitchison
    I want to give 5 stars, but I can't at the moment because of the issues I am having with the seconds. The seconds shared with me are covering up my buttons for taking seconds and such, as well as the fact that I can't find my seconds at all and the only way I can see them is to turn on the auto-save to my device, which would just put them in my gallery. If this gets fixed then 5 stars for certain because I love this app so much!
  • Best messaging app ever!! Mar 8, 2019

    By Three fluffs
    My three siblings are all over the country so we don't see each other often. And we're all busy so even talking on the phone regularly is a challenge. But with Marco Polo we talk several times a day and now feel so much more connected and closer than ever! It's as if we were living near one another and having coffee daily. We all treasure this app more than you can imagine. We created a channel for talking to my nephew who is in the Air Force across the country and he really appreciates the opportunity to hear our words of support and encouragement. We have another channel with all the nieces and nephews, allowing us to become so much closer. And we have a channel with our cousins in Italy whom we have never met in person, and that has been really awesome!! This app is do much better than Snapchat or Instagram or FB. My only complaint is that as of the last update it is behaving oddly. If I hit the x to exit from a Polo I'm watching so I can jump ahead and record one, it just freezes the screen on the Polo I was watching while the audio keeps playing and I have to force close the app and maybe I can stop the Polo that's playing so I can jump ahead. This happens every time I try to jump ahead to record when I'm listening to a Polo. It didn't used to do that. iPhone XS Max with the latest iOS. Otherwise we all love it.
  • Jul 28, 2021

    By Dr. Mary Meadows
    UPDATE TO MY REVIEW: Marco Polo did reach out to me via email and resolved the issue of subscription. I am so grateful that they did address my issue and I am happy with their communication to me. But, beware of the ease it is to find yourself with a subscrition to Plus while trying to learn about the app. OLD REVIEW....New to app & while learning about app was mistakenly enrolled in plus subscription. Warning!!! Tricky. I have spent hours reaching out to Marco Polo with NO success to uninroll. I am in deep distress. Do not use.
  • Love Marco Polo Feb 3, 2019

    By Viki4910
    My niece asked me to join Marco Polo and I was hesitant at first even though it was free. But what I have come to really love besides the fact that it puts us in contact with each other, is the convenience of Marco Polo. I can talk to anyone in the middle the night when I can’t sleep; I can talk in the early hours of the morning before my day gets started; likewise, I can listen to what they sent to me at My convenience regardless of the time of day or night. You can choose to save your conversations or you can erase them when you’re done with them. For years are used to write letters that took a long amount of time not to mention pains of the all hands; then I sent tape cassettes back-and-forth to people over the states to stay closer; and texting also takes a lot of time! But with Marco Polo, you can talk as much or as little as you want to but the most important part is you can talk whenever it is convenient for you to talk. It doesn’t matter at all whether the person you’re talking to is awake or not because they’re not getting this Marco Polo when you’re making it. They listen to it whenever they have time and that might not be for a day or two or even a week. That’s the beauty of Marco Polo. Marco Polo has put me in touch with people that I otherwise was rarely ever in touch with. I absolutely love it and you will too!
  • Jul 22, 2021

    By RoJolie
    I enjoy this app, but I'm giving it a three because you need to upgrade to be able to use anything else but the Polo/Video feature. It would be nice to be able to use whatever emojis I want, send voice messages, or anything else whenever I wanted. To me, these aren't special features; they should be standard for any communication based app.
  • Stay at Home Mom Approved! May 21, 2018

    By KAyHam12
    This app has helped this stay at home Mom keep her sanity! It allows me to talk to friends off and on all day so I don’t just feel stuck at home alone. I LOVE being a SAHM but it can get lonely. So it is so nice to be able to talk to someone basically face to face throughout my day. My sister and I live only a few miles a part and yet we’d go weeks without talking to each other bc we were both too busy with our kids. This app has helped us communicate more than we have in years! And it’s so much better than just getting texts or Snapchat. I hate texting now! I’d much rather send someone a Marco Polo bc it’s so much easier and faster, and I can tell them exactly what I want on my own time. I love that we can have a conversation with each other whenever each of us has a chance. Our free time for a conversation doesn’t have to be at the exact time anymore! This app is amazing. My whole family uses it now, and we share a lot through a group chat. It has helped bring our entire family closer. And it’s so much more personal than Snapchat. On Snapchat I’d only send quick little funny messages to friends or a cute video. But this is more for real conversations. And I love that it’s hands free so I can talk to friends while folding laundry!
  • What The Change?! Sep 19, 2018

    By Srp64209
    Ok so I have a few friends that have this app and we all use it ALL DAY EVERY DAY!! I hate/despise Snapchat! This app is easy to use and understand!! The ONLY reason I gave it 4 stars is because things like this... and I wish I could add pictures to this review to help illustrate the point I’m trying to make. Used the app this morning and it was the same setup as every other day, midway through the day it updated, or so I thought. The ‘emoji icons’ that where at the bottom of the screen where now on the right side of the screen making it easier to not press one by mistake. There where a couple of other small changes but I don’t remember what they where at the moment because it switches back to how it used to be, hence the ‘reverse updating’ I’m mildly confused/complaining about. I even went through and did a proper update to see if I could get to the ‘new’ changes, nothing. Power cycled my fone, still nothing. Checked for any ‘missing’ updates, none to be found... I really liked the new look and was very pleased with how you ‘cleaned up’ the screen area. Either plz fix it to how it was around 2pm cst or just fix the screen clutter!! Nothing like going to press START and being a 1/10sec to slow and ‘loving’ a message of ‘oh, my moms cat died today...’ OTHERWISE... This is actually a really good app overall. Again my friends, all in other states, use it DAILY!!
  • Why Aren’t There Any Visible Current Reviews Jul 30, 2020

    By LovieDivine
    Perhaps it is because the current reviews are too poor and/or too poignant or pointless, I don’t know... but if anyone cares or is listening, I refuse to believe and cannot possibly believe that I would be the first to complain about the new subscription required to access the features that we had before and are no longer present. There’s little to match the need for or the greed for the ol’ mighty dollar; but for whatever the reason for taking away the features... I think it was of the worst and unethical thing to decide to do, than to just sit down and think up additional features that would warrant a subscription to this magnitudes! Your subscription charge is as much as it would be for providing some kind of private phone number or something! It is infuriating.. It’s not that the APP isn’t worth any monetary value to have; but it’s wrong for how you’ve taken away what was given as free features, to now dangle to have them through subscription only. My five star views have now changed to one as a result, and hopefully, if you allow this review to be publicly visible, other users or former users will ask you the same question as in my title... or will at least ask you to undo this and make a Marco Pollo2, for subscription with ADDED features worth the subscription being charged.
  • Jul 27, 2021

    By Cleod Aitchison
    I want to give 5 stars, but I can't at the moment because of the issues I am having with the seconds. The seconds shared with me are covering up my buttons for taking seconds and such, as well as the fact that I can't find my seconds at all and the only way I can see them is to turn on the auto-save to my device, which would just put them in my gallery. If this gets fixed then 5 stars for certain because I love this app so much!
  • Best messaging app ever!! Mar 8, 2019

    By Three fluffs
    My three siblings are all over the country so we don't see each other often. And we're all busy so even talking on the phone regularly is a challenge. But with Marco Polo we talk several times a day and now feel so much more connected and closer than ever! It's as if we were living near one another and having coffee daily. We all treasure this app more than you can imagine. We created a channel for talking to my nephew who is in the Air Force across the country and he really appreciates the opportunity to hear our words of support and encouragement. We have another channel with all the nieces and nephews, allowing us to become so much closer. And we have a channel with our cousins in Italy whom we have never met in person, and that has been really awesome!! This app is do much better than Snapchat or Instagram or FB. My only complaint is that as of the last update it is behaving oddly. If I hit the x to exit from a Polo I'm watching so I can jump ahead and record one, it just freezes the screen on the Polo I was watching while the audio keeps playing and I have to force close the app and maybe I can stop the Polo that's playing so I can jump ahead. This happens every time I try to jump ahead to record when I'm listening to a Polo. It didn't used to do that. iPhone XS Max with the latest iOS. Otherwise we all love it.
  • Jul 28, 2021

    By Dr. Mary Meadows
    UPDATE TO MY REVIEW: Marco Polo did reach out to me via email and resolved the issue of subscription. I am so grateful that they did address my issue and I am happy with their communication to me. But, beware of the ease it is to find yourself with a subscrition to Plus while trying to learn about the app. OLD REVIEW....New to app & while learning about app was mistakenly enrolled in plus subscription. Warning!!! Tricky. I have spent hours reaching out to Marco Polo with NO success to uninroll. I am in deep distress. Do not use.
  • Love Marco Polo Feb 3, 2019

    By Viki4910
    My niece asked me to join Marco Polo and I was hesitant at first even though it was free. But what I have come to really love besides the fact that it puts us in contact with each other, is the convenience of Marco Polo. I can talk to anyone in the middle the night when I can’t sleep; I can talk in the early hours of the morning before my day gets started; likewise, I can listen to what they sent to me at My convenience regardless of the time of day or night. You can choose to save your conversations or you can erase them when you’re done with them. For years are used to write letters that took a long amount of time not to mention pains of the all hands; then I sent tape cassettes back-and-forth to people over the states to stay closer; and texting also takes a lot of time! But with Marco Polo, you can talk as much or as little as you want to but the most important part is you can talk whenever it is convenient for you to talk. It doesn’t matter at all whether the person you’re talking to is awake or not because they’re not getting this Marco Polo when you’re making it. They listen to it whenever they have time and that might not be for a day or two or even a week. That’s the beauty of Marco Polo. Marco Polo has put me in touch with people that I otherwise was rarely ever in touch with. I absolutely love it and you will too!
  • Jul 22, 2021

    By RoJolie
    I enjoy this app, but I'm giving it a three because you need to upgrade to be able to use anything else but the Polo/Video feature. It would be nice to be able to use whatever emojis I want, send voice messages, or anything else whenever I wanted. To me, these aren't special features; they should be standard for any communication based app.
  • Stay at Home Mom Approved! May 21, 2018

    By KAyHam12
    This app has helped this stay at home Mom keep her sanity! It allows me to talk to friends off and on all day so I don’t just feel stuck at home alone. I LOVE being a SAHM but it can get lonely. So it is so nice to be able to talk to someone basically face to face throughout my day. My sister and I live only a few miles a part and yet we’d go weeks without talking to each other bc we were both too busy with our kids. This app has helped us communicate more than we have in years! And it’s so much better than just getting texts or Snapchat. I hate texting now! I’d much rather send someone a Marco Polo bc it’s so much easier and faster, and I can tell them exactly what I want on my own time. I love that we can have a conversation with each other whenever each of us has a chance. Our free time for a conversation doesn’t have to be at the exact time anymore! This app is amazing. My whole family uses it now, and we share a lot through a group chat. It has helped bring our entire family closer. And it’s so much more personal than Snapchat. On Snapchat I’d only send quick little funny messages to friends or a cute video. But this is more for real conversations. And I love that it’s hands free so I can talk to friends while folding laundry!
  • What The Change?! Sep 19, 2018

    By Srp64209
    Ok so I have a few friends that have this app and we all use it ALL DAY EVERY DAY!! I hate/despise Snapchat! This app is easy to use and understand!! The ONLY reason I gave it 4 stars is because things like this... and I wish I could add pictures to this review to help illustrate the point I’m trying to make. Used the app this morning and it was the same setup as every other day, midway through the day it updated, or so I thought. The ‘emoji icons’ that where at the bottom of the screen where now on the right side of the screen making it easier to not press one by mistake. There where a couple of other small changes but I don’t remember what they where at the moment because it switches back to how it used to be, hence the ‘reverse updating’ I’m mildly confused/complaining about. I even went through and did a proper update to see if I could get to the ‘new’ changes, nothing. Power cycled my fone, still nothing. Checked for any ‘missing’ updates, none to be found... I really liked the new look and was very pleased with how you ‘cleaned up’ the screen area. Either plz fix it to how it was around 2pm cst or just fix the screen clutter!! Nothing like going to press START and being a 1/10sec to slow and ‘loving’ a message of ‘oh, my moms cat died today...’ OTHERWISE... This is actually a really good app overall. Again my friends, all in other states, use it DAILY!!
  • Jul 29, 2021

    By Åįłå Bļãňçø
    I think Marco polo fixed the choppy video!! C: I'm so happy with the app I got my whole youth group to download the app we all love it soo much! one of my friends was having trouble with the app, so she emailed the team and they gave her two months of plus! Tysm!!
  • Jul 27, 2021

    By Liza-N- Nick
    BEST VIDEO/WALKIE-TALKIE APP EVER & ABSOLUTELY NO ADS!🎉🥳🎊🎉 BETTER THAN: GOOGLE DUO (since Marco Polo doesn't have TIME🚫LIMITS on length of videos), and VOXER (since you can SEE THE PERSON YOU'RE TALKING TO), plus all VIDEOS ARE SAVED for continuous conversation! FANTASTIC WAY to keep in touch with our favorite people IN OTHER TIME ZONES, CLEAR ACROSS THE GLOBE, or with a TOTALLY DIFFERENT SCHEDULE than us! Great quality plus fun features-and even MORE of both if you choose to upgrade. 5⭐'s!
  • Free version is suddenly VERY limited Apr 30, 2020

    By Katie 1212
    I am a long-time user of Marco Polo, having used it daily for almost two years. Today I received an update that stripped away all of the features I've known and got used to over this time, at the same time the Pro version launched. The features removed from the free version were: 2x speed, sharing photos, text message, emoji and video reactions, and scrolling to a specific point in a polo. I find this to be a very distasteful marketing move, especially at a time when video networking usage has increased due to COVID-19. I don't know the company's historic data on app users or their financial health at a time like this, but it comes off as if the company is looking to capitalize on the demand for people to connect via video; at the same time we see other companys taking the opposite approach of relaxing restrictions and allowing users more features or potential free use of services. To me, the latter are honorable decisions. I have given this app a 2-star review because I think the app with all of the features is a robust, quality app. But I'm very disappointed and conflicted by the company ethics to make a drastic move like this with all appearances of capitalizing on potential new business during a time of international crisis. I think a paid version is absolutely reasonable to have, if handled in a better way - creating new features, rather than removing ones that have been around for years - at a more appropriate time.
  • Jul 29, 2021

    By Bee Bee Ramone
    Are you kidding me with making people pay for the 2x faster speed!? It use to be free but really am appalled that you started charging not only for that but $60 to do so if you want it lol what a joke. You also can't pause a video and come back to it! If you try to do that, then it will restart the video. Get it together Marco Polo and stop charging you greedy bastards. I guess if people are dumb enough to pay for it, you'll keep doing it. Taking advantage of people's stupidity.
  • Jul 19, 2021

    By E Frank
    I love MP and use it everyday!!! However, I dislike that it doesnt have the amount of minutes reflecting, sometimes it starts a video all the way from the beginning when you pause to come back to it, there are minimum emoji responses, and we can't talk back while the person is live!!! But I guess that is the object of "Marco Polo"; you speak, I speak. 🤷🏽‍♀️ Update on 7/19/2021***** I don't like how y'all took ALL of the users' ideas and now charging us for them. Smh...
  • Jul 22, 2021

    By LeAndra Capers
    UPDATE 7/22/21: STILL AWFUL, STILL NOT WORKING PROPERLY! UPDATE 5/11/2021: It still is not working properly!!! Ugh! Sucks! It had been a great way to communicate with may family but nothing I record is able to been seen. It says reconnecting and has said that several days. I've updated my phone and the app. Uninstalled and reinstalled. Nothing works!
  • Removed features, added paywall May 10, 2020

    By Devava
    I am a long-time user of Marco Polo, having used it daily for almost two years. Today I received an update that stripped away all of the features I've known and got used to over this time, at the same time the Pro version launched. The features removed from the free version were: 2x speed, sharing photos, text message, emoji and video reactions, and scrolling to a specific point in a polo. I find this to be a very distasteful marketing move, especially at a time when video networking usage has increased due to COVID-19. I don't know the company's historic data on app users or their financial health at a time like this, but it comes off as if the company is looking to capitalize on the demand for people to connect via video; at the same time we see other companys taking the opposite approach of relaxing restrictions and allowing users more features or potential free use of services. To me, the latter are honorable decisions. I have given this app a 2-star review because I think the app with all of the features is a robust, quality app. But I'm very disappointed and conflicted by the company ethics to make a drastic move like this with all appearances of capitalizing on potential new business during a time of international crisis. I think a paid version is absolutely reasonable to have, if handled in a better way - creating new features, rather than removing ones that have been around for years - at a more appropriate time.
  • Used to be great, but not worth it anymore. Sep 22, 2020

    By itsnotaflufie
    This was great. We used to use this app to talk to family in another country and to send videos of our baby to parents in different states of the U.S. Absolutely loved it. But once they rolled out this premium membership thing it quickly became not worth using. I can’t predict when my kid will do something cute, I take videos and sometimes it happens; but now that I can’t send videos from my camera roll, my relatives just don’t get to see what he does anymore. My dad likes to go on really long explanations about his hobbies, which are great! But they are way easier to watch on 2x speed. Except I can’t do that anymore, so I end up just not watching his Polo’s. The list goes on. Yes the app still has this functionality - if you’re willing to fork over your life savings to them, that is. I get it that developers need income, but a monthly subscription to something that isn’t adding content or regularly updating in major ways is absolutely ridiculous. I would happily watch adds. I would happily pay a one time fee to download. But seeing the developers fall into the growing trend of a monthly subscription just to access 3 or 4 features that used to be standard is sickening, and only goes to show where their priorities really lie. I will continue to use the app because my family doesn’t want to switch to something new; but I will never pay a dime to a company that takes advantage of their consumers.
  • Limited options now Oct 9, 2020

    By Mooney moo
    Marco Polo was a great tool to keep in touch with distant friends a family. To share memorable moments with them live, for them to either watch along or later at their own time. HOWEVER, since this new paid version, it took away a lot of important FREE features, one of which I appreciated the most which was to be able to fast forward through the Marco. NOW, it’s forcing me to watch the entire Marco or else it’ll just keep the “1” next to it until I watch. I have a Marco that my mom did, and she didn’t realize she was still recording, so I have this hour long Marco of her phone in her pocket and moving around that I can’t just forward through. That’s really annoying. Also, the quick response while watching the Marco was awesome as well. I get it, everyone has to make a $1, but it’s a bit unfair to A. Not even warn us about the changes, or at least I don’t remember getting anything about it. B. Giving us GREAT features for FREE and then saying...”like that huh?? Now give me money for it!!” That’s like inviting guest over for dinner, then after they enjoyed your food, charging them for their plate. I think if you ADDED more features and charged for the NEWEST features but keeping what was initially free FREE then I could give Marco a 5 star rating. But having to pay $60 for this app or $5 a month for features that were freely given initially is a bit unfair.
  • Jul 29, 2021

    By Heaven Ross
    It constantly needs updates and now it has a bug where if you try to go back and watch a video it just goes to the next video. Among the many other issues. They were not ready to release a paid version because they haven't gotten it right yet
  • Not the company I thought it was May 23, 2020

    By Seanana37
    I want to start by saying that I have used Marco Polo for years as a way to get in contact with my long distance friends, and outside the occasional technical bug or two, the app has been great. So why am I giving this a one-star rating? Very recently, Marco Polo has decided to run some testing on their updated product, Marco Polo Plus. I was selected as a participant in this marketing research of theirs. And I wouldn’t have an issue with this, except that nearly all features I had previous to Marco Polo Plus have been eliminated. I cannot use the 2x speed button, I cannot drag ahead or behind in a video, the video reaction feature disappeared, and all but two reaction emojis have vanished. If I want any of my old features back, I must pay for the Plus version and get several extras that I never asked for. With this said, I feel highly devalued as a customer. I would have been more than happy to pay $5/month for additional features, such as the ability to take notes and refer back to them when responding, along with more emoji reactions. I use the app every day. And now it is certainly not the “comforting” social app that I remember. It has become a royal pain. There are also more technical issues than before since they decided to make me a participant. Had they gone about this differently, they would have had my business in a heartbeat. Very disappointing to say the least.
  • New Update/Plus Jun 24, 2020

    By frznwalt
    I understand that paid subscribers allow for the free to remain. But, taking away features we’ve been using and putting them into a paid version is just like if snapchat started a paid tier that allowed for written chat and it was taken from the free tier who had been using and loving the feature. It wouldn’t seem like the biggest deal but it would drastically change the experience. Or if Facebook opened a tiered level and only allowed paid users to access messenger and groups. It would ruin Facebook but it would take some vital aspects away. Companies are working hard to give more free features, and “covid times” aren’t ending any time soon, you’ll have business, you’d get investors, someone will ultimately as to buy you out. Why not add different speeds for the paid tier and keep 2x for free? Allow filters and additional length for in Marco Polo responses for the top tier and keep the normal response for free? It seems you’re asking people to pay for what they had and pay for the promise of more to come? Make the more start now and have people pay for expansion of options, taking options from people is like taking the forks from everyone sitting in an Italian restaurant and telling them that the spaghetti in front of them is awesome, but now forks are an extra $5... poor business practices, the spaghetti isn’t good enough to eat with my hands when other restaurants give me a fork for free.
  • img Community
    If you're 3,000 miles from your best friend, it can be hard to keep up with each other's lives, especially after a few months. You can leave them video messages from your phone and reply anytime, along with getting reminders to check in with them.
    img by Amelia
    1 year ago
  • img Expert
    1. Doodle feature lets you draw directly on pictures and videos for a funny way to communicate with friends and family
    2. Hands-Free function lets you chat while simultaneously doing other things like driving to work or cooking dinner
    3. Polos let you send a snapshot of your reaction to any conversation! Play and replay polos for tons of fun no matter when you view them

    Reviewed by Katelyn on April 4, 2018

  • Why Aren’t There Any Visible Current Reviews Jul 30, 2020

    By LovieDivine
    Perhaps it is because the current reviews are too poor and/or too poignant or pointless, I don’t know... but if anyone cares or is listening, I refuse to believe and cannot possibly believe that I would be the first to complain about the new subscription required to access the features that we had before and are no longer present. There’s little to match the need for or the greed for the ol’ mighty dollar; but for whatever the reason for taking away the features... I think it was of the worst and unethical thing to decide to do, than to just sit down and think up additional features that would warrant a subscription to this magnitudes! Your subscription charge is as much as it would be for providing some kind of private phone number or something! It is infuriating.. It’s not that the APP isn’t worth any monetary value to have; but it’s wrong for how you’ve taken away what was given as free features, to now dangle to have them through subscription only. My five star views have now changed to one as a result, and hopefully, if you allow this review to be publicly visible, other users or former users will ask you the same question as in my title... or will at least ask you to undo this and make a Marco Pollo2, for subscription with ADDED features worth the subscription being charged.
  • Best messaging app ever!! Mar 8, 2019

    By Three fluffs
    My three siblings are all over the country so we don't see each other often. And we're all busy so even talking on the phone regularly is a challenge. But with Marco Polo we talk several times a day and now feel so much more connected and closer than ever! It's as if we were living near one another and having coffee daily. We all treasure this app more than you can imagine. We created a channel for talking to my nephew who is in the Air Force across the country and he really appreciates the opportunity to hear our words of support and encouragement. We have another channel with all the nieces and nephews, allowing us to become so much closer. And we have a channel with our cousins in Italy whom we have never met in person, and that has been really awesome!! This app is do much better than Snapchat or Instagram or FB. My only complaint is that as of the last update it is behaving oddly. If I hit the x to exit from a Polo I'm watching so I can jump ahead and record one, it just freezes the screen on the Polo I was watching while the audio keeps playing and I have to force close the app and maybe I can stop the Polo that's playing so I can jump ahead. This happens every time I try to jump ahead to record when I'm listening to a Polo. It didn't used to do that. iPhone XS Max with the latest iOS. Otherwise we all love it.
  • Love Marco Polo Feb 3, 2019

    By Viki4910
    My niece asked me to join Marco Polo and I was hesitant at first even though it was free. But what I have come to really love besides the fact that it puts us in contact with each other, is the convenience of Marco Polo. I can talk to anyone in the middle the night when I can’t sleep; I can talk in the early hours of the morning before my day gets started; likewise, I can listen to what they sent to me at My convenience regardless of the time of day or night. You can choose to save your conversations or you can erase them when you’re done with them. For years are used to write letters that took a long amount of time not to mention pains of the all hands; then I sent tape cassettes back-and-forth to people over the states to stay closer; and texting also takes a lot of time! But with Marco Polo, you can talk as much or as little as you want to but the most important part is you can talk whenever it is convenient for you to talk. It doesn’t matter at all whether the person you’re talking to is awake or not because they’re not getting this Marco Polo when you’re making it. They listen to it whenever they have time and that might not be for a day or two or even a week. That’s the beauty of Marco Polo. Marco Polo has put me in touch with people that I otherwise was rarely ever in touch with. I absolutely love it and you will too!
  • Stay at Home Mom Approved! May 21, 2018

    By KAyHam12
    This app has helped this stay at home Mom keep her sanity! It allows me to talk to friends off and on all day so I don’t just feel stuck at home alone. I LOVE being a SAHM but it can get lonely. So it is so nice to be able to talk to someone basically face to face throughout my day. My sister and I live only a few miles a part and yet we’d go weeks without talking to each other bc we were both too busy with our kids. This app has helped us communicate more than we have in years! And it’s so much better than just getting texts or Snapchat. I hate texting now! I’d much rather send someone a Marco Polo bc it’s so much easier and faster, and I can tell them exactly what I want on my own time. I love that we can have a conversation with each other whenever each of us has a chance. Our free time for a conversation doesn’t have to be at the exact time anymore! This app is amazing. My whole family uses it now, and we share a lot through a group chat. It has helped bring our entire family closer. And it’s so much more personal than Snapchat. On Snapchat I’d only send quick little funny messages to friends or a cute video. But this is more for real conversations. And I love that it’s hands free so I can talk to friends while folding laundry!
  • Jul 29, 2021

    By Åįłå Bļãňçø
    I think Marco polo fixed the choppy video!! C: I'm so happy with the app I got my whole youth group to download the app we all love it soo much! one of my friends was having trouble with the app, so she emailed the team and they gave her two months of plus! Tysm!!
  • Jul 27, 2021

    By Liza-N- Nick
    BEST VIDEO/WALKIE-TALKIE APP EVER & ABSOLUTELY NO ADS!🎉🥳🎊🎉 BETTER THAN: GOOGLE DUO (since Marco Polo doesn't have TIME🚫LIMITS on length of videos), and VOXER (since you can SEE THE PERSON YOU'RE TALKING TO), plus all VIDEOS ARE SAVED for continuous conversation! FANTASTIC WAY to keep in touch with our favorite people IN OTHER TIME ZONES, CLEAR ACROSS THE GLOBE, or with a TOTALLY DIFFERENT SCHEDULE than us! Great quality plus fun features-and even MORE of both if you choose to upgrade. 5⭐'s!
  • Upgrade ? More like downgrade. Jun 17, 2020

    By Thressa Irving
    As many others have said Marco Polo’s “upgrade” comes across as a poor marketing decision. Every feature aside from the recording of videos themselves has become an up-charge ( 2x’s fast forward, rewinding, recording the bubble when you’re responding to a video, sending a note, sending a picture, etc.) it’s all now ONLY available via plus. Now I was understanding of a need to assist their team / company keep up with demands of increased use due to COVID. However that did not require EVERY capability of the app to be only available with a paid membership. Furthermore a one time fee would be more understandable, but $5 a month fee is excessive and an inconsiderate move towards both long time users pre-COVID-19 and newer users who have relied on Marco Polo as a means to stay connected /maintain their mental health during a time of immense financial instability. Ideally they would have followed suit of many other apps maintaining to users the free version of their app as in and offering a plus version of their app with new features and capabilities However Marco Polo went about it a different route. I am going to go about it a different route as well and I will no longer be using this app I will use Kinzoo instead.
  • Love Marco!!! Jul 25, 2021

    By Suzy-que12345
    I absolutely love this app! It is amazing. We have used it for several years and it enables us to keep in touch as we travel around the world. I have some updates I would love to see in the future. My AirPods don’t continuously stay connected when I’m watching Marco’s. My AirPods work perfectly when listening to anything else on my phone. Can we have an option to lock in the listening to AirPods? I would love to be able to watch Marco’s while doing other tasks on my phone. Can you make it optional for Marco to be screen in screen? Lastly, can we mark polos as unwatched and have that red dot remain? I accidentally touch my screen all the time and my friends are 80 messages ahead of me and then I lose my place when all the red dots disappear. Lol it certainly takes some of the fun out when I stop a Marco to chat back and then I don’t know where I was in the chat. Thanks Marco for your amazing app. I am into my 2nd year as a plus member because I believe in supporting businesses. I love that you are ad free and don’t sell out information. Providing an app is not free and when I break down the price, it’s totally affordable. Thanks for the plus passes so I can show my friends that they need to upgrade as well!
  • Jul 20, 2021

    By BrendaLea Abbott
    I love using this app. It's great to be able to re-watch previous messages. The personal touch of seeing someone while they talk to you is so much better than just a text or phone call, I can turn the camera around so that I can share things with them. If the person is busy, the message will be there for them to review when they have the time. There are also some FREE functions in the free version such as changing the sound of your voice, or the way yoy look. I live this app.
  • Deeper friendships Feb 21, 2019

    By AshleeO
    I heard about this app and decided to download it and invite the women from my weekly church small group to join. We began a group chat that just has not stopped or slowed down one bit! I didn’t think it would be such a hit or so well used, but everyone loves it. We check in with each other nearly every day. Sometimes for small, funny moments. Sometimes for deeper, longer or more serious reasons. But the overall effect has been a much greater connection than we’ve ever had- and our group has been together for about seven years! There is just something so much more intimate and connective about seeing each other (seeing people in their environment, hearing their inflections and watching them process through thoughts vs. a well composed or edited text message). Compared to texting, which was our most used form of communication before, this goes way beyond. With busy days and conflicting schedules (and boisterous children), it’s almost impossible to have any kind of regular phone conversation. This app makes it feel as though you’re entering the other person’a day and they are a part of yours in a much more fun and dynamic way. I wish we would’ve discovered this sooner!
  • Jul 27, 2021

    By Cleod Aitchison
    I want to give 5 stars, but I can't at the moment because of the issues I am having with the seconds. The seconds shared with me are covering up my buttons for taking seconds and such, as well as the fact that I can't find my seconds at all and the only way I can see them is to turn on the auto-save to my device, which would just put them in my gallery. If this gets fixed then 5 stars for certain because I love this app so much!
  • What The Change?! Sep 19, 2018

    By Srp64209
    Ok so I have a few friends that have this app and we all use it ALL DAY EVERY DAY!! I hate/despise Snapchat! This app is easy to use and understand!! The ONLY reason I gave it 4 stars is because things like this... and I wish I could add pictures to this review to help illustrate the point I’m trying to make. Used the app this morning and it was the same setup as every other day, midway through the day it updated, or so I thought. The ‘emoji icons’ that where at the bottom of the screen where now on the right side of the screen making it easier to not press one by mistake. There where a couple of other small changes but I don’t remember what they where at the moment because it switches back to how it used to be, hence the ‘reverse updating’ I’m mildly confused/complaining about. I even went through and did a proper update to see if I could get to the ‘new’ changes, nothing. Power cycled my fone, still nothing. Checked for any ‘missing’ updates, none to be found... I really liked the new look and was very pleased with how you ‘cleaned up’ the screen area. Either plz fix it to how it was around 2pm cst or just fix the screen clutter!! Nothing like going to press START and being a 1/10sec to slow and ‘loving’ a message of ‘oh, my moms cat died today...’ OTHERWISE... This is actually a really good app overall. Again my friends, all in other states, use it DAILY!!
  • Would have been 5 star.... ☹️ Sep 22, 2020

    By The animal lover🐇🐿🐁🦓🐆
    👍🏻This is an amazing app and I suggest getting it, but there is one big problem. People who are new to Marco Polo probably won’t mind this, but it bugs me really bad 😩. A while back Marco Polo had all these amazing features like being able to text on Marco Polo when you couldn’t video, sending videos through Marco Polo, sending pictures through Marco Polo, being able to watch the video at two times the speed, being able to send a lot of emojis while watching live, and being able to send a live emoji while watching live (It’s where you video yourself saying something and it will pop up on the screen and the person recording can watch it while still recording). There are probably more features I forgot to name. Well now you have to pay for all those features! I understand adding new features and having to pay for them, but making people pay for features that people have already been using is ridiculous!!! I know the makers of Marco Polo probably ignore reviews like these and don’t even care about if we are upset with this or not, but they should AT LEAST make it cheaper or leave some of the features available😡!!! Other than that I think the app is great 👍🏻. I just hope the makers of Marco Polo will consider changing it.
  • L❤️VE THIS APP Jan 8, 2018

    By neversitsstill
    I like the app because it allows users to send and receive videos when it’s convenient. It’s hard to FaceTime when people have different schedules and live in different time zones. Besides, I love getting video messages over text messages because I can tune into the persons mood, I love to see their face, it just makes me feel like I’m closer and it’s made all the difference! I have friends who have use this and loved it with their grandchildren! I personally started using it when I was homebound for an extended period of time due to illness and getting video messages from friends was always a highlight! My only suggestion (and reason I gave it four stars instead of five) would be to not make people wait for some of the “bells and whistle’s”. Sometimes it’s the little things make the app much more interactive and fun. Why not give those to everyone so they have a full experience from the beginning? At the time I’m writing this you have to have been a user for 30 days AND have sent at least 50 video messages. I don’t think people view getting to use emojis while watching live as an incentive to keep using it as much as they might see it as a reason to quit using it. The more interactive the two parties can be the better. Otherwise great app.
  • Jul 19, 2021

    By Ariel Carson
    Marco Polo is a great app for friends and family that wish to keep in touch more but don't have aligning schedules for video or phone calls. Similar to Snapchat, but all videos are saved to keep a continuous conversation. Reply at your leisure. I wish there was an easier way to view/access old videos, like having the option to group old polos together by year/month into folders.
  • Over 2 years in, here’s my take... Jan 14, 2021

    By crankysoprano
    I’ve been using Marco Polo to keep in touch with a couple of family members for about two years. In general, it’s a really easy and convenient way to stay in touch and keep track of conversations in a linear way. I’m a little frustrated that they took away some of the features that we used to have in order to add them into the plus/paid version, but I understand that. My biggest gripe is that I have to hold my phone in an upright position the entire time to be able to listen to what my friends are saying. I can’t put it in my pocket and move about my day and listen to them, I can’t let my phone shift position/angle, or I will lose their conversation and have to hit play again. So, in essence, this really is a face-to-face messaging app. That’s fine, as long as your messages are pretty short, but some of our messages back-and-forth are pretty long. It’s really inconvenient to have to hold the phone in a certain way to listen to a message. I have to stop what I’m doing (dishes, walking, etc.) to keep the message playing.I don’t understand the purpose of this, and find it pretty darn frustrating. I am a multiple-Marco-daily kind of person, so this is pretty aggravating. Otherwise, it’s a great app.
  • Amazing app... Nov 26, 2020

    By I wish to remain anonymous plz
    Okay listen, I’ve never written a review on ANYTHING but I just had to write one about Marco Polo. So my friend was like “Get Marco Polo so we can talk more and have fun!” So I got it and was skeptical. I played around sending her(my friend) videos and it was so fun. I love Marco Polo and am now trying to get my cousins to get it. PLEASE NOTE: The reason Marco Polo is getting a four star review from me is because, well, they have some membership think that’s like five bucks a month! And if you don’t have a membership then you can only send videos and you can’t do any of the other cool things like notes, voice messages, live chat, or anything on between. Marco Polo is you are reading this, I am eleven years old and I don’t got membership money! And like heck my parents are going to pay five bucks a month for an app they don’t use! If you maybe had a like a school program where if you entered a valid school email and you got it at a discount or you got it cheaper that would be greatly appreciated! Thanks Marco Polo for being awesome. I even made a funny short film with the filters and voice effects and make and my friend can’t stop laughing! And to you, yes you who read this all the way through, GET MARCO POLO!!! And also have a good day.😁 -A happy Marco Polo user
  • Great Communication - App and the People Jun 17, 2020

    By Khomie
    UPDATE: Really appreciate that I received a quick response! Times are complicated and many spaces need support, so I understand the need for the subscription service. Since MP is a primary form of communication for me, the upgrade was a bit of jarring shift - I could have missed an email or something that went out that detailed the changes beforehand. I appreciate all your work and I appreciate this app! First Review: I’ve been using Marco Polo for quite a while, as it has been lovely in keeping my college group of friends connected and in my long distance relationship. The simple features of the photo and the 2x fast forwarding are part of what made this free app so wonderful to use. I don’t quite understand why the upgrade would make me pay for features that were once free. I know everyone’s trying to navigate finances, but please don’t make us pay extra for things we already had. Subscription based services usually are for things you didn’t have that you would like to start using m. Would love an option to use an older version for those of us who don’t want to utilize plus. Other than this frustrating upgrade, Marco Polo is pretty good.
  • Marco Polo Review May 8, 2020

    By Jennaballard3
    Marco Polo is great to connect with friends and family without them having to answer the second you call but it allows you to leave your video message and they can respond back when they are able. It’s nice if you’re at work and can get the message when you’re done working or take the time to respond back. It’s a nice way to hear someone’s full message without interruption and then when you respond you too are able to respond with a full message. Marco Polo does have many glitches though. It often cuts off in the middle of the other persons message saying that the “message was interrupted and they’ll let you know when they are back.” The problem is that it often does not let you know they are back or populate the rest of the message. I’ve also noticed that it will populate the interrupted message once the other person has sent a message back. It also does not always have the videos go through immediately. Many instances I receive 5 videos at once from the previous day. Overall 8 still like the app but if they made these necessary changes it would make it even better.
  • Love it, but having minor issues Oct 30, 2018

    By cathrynlouise
    I have really been loving this app. I’ve been using it with my best friends that live all over the world for about a year and a half now, and we’ve actually grown way closer because of it. It helps to keep us updated on each other’s lives without having to worry about planning times to catch up. Since we’re in multiple different time zones, this has helped us out so much! That being said, the ONLY complaint I have is what happened after the most recent update. My cousin and I use this as our main source of communication because of our busy schedules, but recently, the videos just started getting cut off. Normally I get a notification when the connection is bad and then the full video sends later (when it reconnects). Now, the videos just completely stop and I miss out on a vast majority of the full video. We have almost completely stopped using the app because having to come back on and repeat everything has been a really big inconvenience. Before that happened, I had absolutely no complaints about the app! If this gets fixed, I’ll be back up to 5 stars 👍🏼
  • Jul 28, 2021

    By Dr. Mary Meadows
    UPDATE TO MY REVIEW: Marco Polo did reach out to me via email and resolved the issue of subscription. I am so grateful that they did address my issue and I am happy with their communication to me. But, beware of the ease it is to find yourself with a subscrition to Plus while trying to learn about the app. OLD REVIEW....New to app & while learning about app was mistakenly enrolled in plus subscription. Warning!!! Tricky. I have spent hours reaching out to Marco Polo with NO success to uninroll. I am in deep distress. Do not use.
  • Jul 22, 2021

    By RoJolie
    I enjoy this app, but I'm giving it a three because you need to upgrade to be able to use anything else but the Polo/Video feature. It would be nice to be able to use whatever emojis I want, send voice messages, or anything else whenever I wanted. To me, these aren't special features; they should be standard for any communication based app.
  • Loved this app, hate the update Jan 12, 2021

    By gamehater07
    So, since I’ve gotten Marco Polo, it’s been the best!!! Sure it’s crashed a few times, but hey? Don’t we all? So, on iPhone 10 r’s, you can’t update apps on your own. The phone does it for you. So when all of my friends said they updated the app, I had the old version. So, two days ago, I was trying to go onto it, and it updated! I was like ‘finally!’ So I was excited to see the changes. And when I went on there, all of my data had been deleted! And it made me sign in again! So I went through the whole process, which doesn’t take that long, and I finally got to the end. Later that day, I had taught my dog a new trick, and I wanted to put it as one of my seconds. So I looked at the menu area and it was gone. I texted my friend who had Marco Polo way before me and actually introduced me to Marco Polo, said that when she updated it, everything was the same but better. And so, I deleted the app and tried again. We both agreed that it could have also just been my phone. But when I downloaded it again, it was the same! No seconds, no history of my past polos, nothing. And it even deleted my contacts! So I had to add all of my contacts back on, then for some reason, it made me invite someone or else it wouldn’t let me continue the sign in process. So I did. And now I’m back where I started. Secondless. The app was better BEFORE the update. :/
  • Jul 12, 2021

    By Siverr Simmons
    I love this app! It's amazing! Its really easy to communicate with my friends and family, and is simple and easy! And even better! No ads! But recently I have not been able to watch my friends Marco polos, and my friends have said they can't watch my Marco polos. I recently uninstalled the app and reinstalled it so I could see if it would fix my problem, but when I tried to put my phone number in and verify my phone number, it said I had no network when I was connected! Fix this please!
  • Jul 17, 2021

    By Debra Coppernoll
    At first I loved the ability to see videos from my kids and grandkids. Then suddenly my app disappeared. When I got it back all of my videos were in 'files', grouped together by face. The old ones have been archived and near impossible to get. Then, worst of all, it keeps telling me that the 'user' , me, is not active yet. I was so what happened? And, there is no place to activate. Lastly, there is a continual pop up asking me to pay WAY to much money for what has ways been free.
  • Update Makes Me Want to Stop Using Jun 13, 2020

    By awoods0209
    I’ll start by saying, I’m a pretty huge fan of Marco Polo. It’s the best of FaceTime and text combined. Want to see someone’s face? Send them a polo. Can’t watch it live? It’s saved for later. It’s a godsend for keeping up with my family who live in different parts of the state. That being said, I am SUPER disappointed in the new push for Marco Polo Plus. To create a version to be a paid version, I get, but pulling features that were a part of the free version and now making them paid? Not cool. It’s so obnoxious, that I’m about to stop using the app altogether and most of my friends feel the same. It’s not worth it, and frankly it’s pretty disingenuous of the company to do this as well. If they would have kept MP as is, and then added different features for plus, that might’ve been an incentive, but to go in and pull back on features we’ve already been using free and make us pay for them—NOPE. Plus, they haven’t even removed the features we had from the screen. You’re an app developer. The LEAST you can do if you’re now going to charge for features that were once free is remove them because my natural habit is to go use them and when I do, I get the annoying add to upgrade. Sorry, MP, I understand wanting to make money with your product, but sell banner ads or something. Very disappointed. 👎🏻
  • Jul 7, 2021

    By Mariamada Garza Perez
    Some major bugs 😪 I purchased the pro version and am sad to say that the main reason I did this simply does not work. I cannot send video responses at all. It last maybe 1 second. Also, I can't even tell what emojis I'm using because the only last about 1/10th of a second. I've also been attempting to send a links to chat for more than a week to no avail. I'm honestly regretting this pretty expensive purchase 😩 Should have stayed with the free version.
  • Struggle bus Oct 6, 2020

    By Akx4
    When I first heard about Marco Polo (MP) I was stoked because it seemed like the perfect app to stay in touch with several longtime friends that I’ve known since middle school that live far away. It took time to get used to the idea, but we caught on quickly and have used MP every day. We couldn’t have been happier with MP until the developers removed all the basic features, at the time, to the paid platform. Even basic features that helped users move through a MP post quicker were removed to the pay platform. For the users that were here before the format change it has been a difficult transition. To be candid we have been looking for a new platform to communicate with one another. I wish the developers would have been more creative and just kept features like fast forward in the free app and moved some of the less important features to the paid version and then developed some unique features to entice users to the free app. Unfortunately, they just gutted the app and left longtime users with a bad taste in their mouth. Also, I realize there are features like emojis and audio/visual modifications, but again those should be the features offered in the paid platform and the basic utility functions like speeding up should be available on the free platform. That’s why I give the developers 3 stars.
  • Functionality Became a Commodity & it’s a “Too bad! So sad!” Situation Jan 16, 2021

    By Cincinnatianne
    Marco Polo lost more than a star when functionality became a commodity. I’m sad to report I just don’t use the app as much as I used to, since everyday functions such as texts, forwarding, emoji choices, playing video at 2X speed & more are now paid/premium services, only accessible w/the $60 a year Marco Polo plus version. This is everything ever threatened by other types of social media that never occurred; for Marco Polo however, it came to fruition, and it’s rotten. I plan to search for other apps that are as functional as Marco Polo used to be. Have Nots who used to be Haves are worse off than Have Nots who never knew any better. I was excited for a minute, when I read a developer reply to a similar comment (I KNEW there would be a ton of similar comments/reviews!) that one could switch back to the old version, as long as the app was on the phone before April 2020. That is NO LONGER TRUE! Now I’m stuck as a “have not” who used to be a “have”. That’s the worst! I know what I’m missing out on—including the opportunity to go back to the old version. I WILL try kinzoo next, as I know there are enough stupid rich in the US to keep MP developers laughing so loudly, all the way to the bank, that cries of dissatisfaction from former customers will not be heard. SMH.
  • Love it but... Aug 2, 2020

    By Joy2915
    Dear Marco Polo, I have been a faithful member of the Marco Polo community. I have enjoyed making irreplaceable memories and connecting with friends and family all over the world. This app has helped me stay connected especially in times like this. I am beyond grateful for the Marco Polo community and creators of this user-friendly, accessible and creative app. Sadly today I’m writing to express my disappointment. I recently opened the app, as I do every day, and it asked me to update, I did so thinking it would enhance my experience but to my terrible surprise all my favorite features and filters had been disabled due to request of payment to use them. This made me beyond sad, an app I had preferred over any other app was now turned into something I had now difficulty using. Why did this happen? First off, the price is absolutely ridiculous. I would much rather have a banner of ads then to pay for this. I should have been grandfathered into this app for being a loyal user before the update was presented. Mind you, I will continue to use Marco Polo since it is my favorite social app. I hope your team will reconsider this and make the app free again. Thank you for understanding and I look forward to seeing the change and hearing back from you soon! Thank you! -Your #1 User
  • Free version is suddenly VERY limited Apr 30, 2020

    By Katie 1212
    I am a long-time user of Marco Polo, having used it daily for almost two years. Today I received an update that stripped away all of the features I've known and got used to over this time, at the same time the Pro version launched. The features removed from the free version were: 2x speed, sharing photos, text message, emoji and video reactions, and scrolling to a specific point in a polo. I find this to be a very distasteful marketing move, especially at a time when video networking usage has increased due to COVID-19. I don't know the company's historic data on app users or their financial health at a time like this, but it comes off as if the company is looking to capitalize on the demand for people to connect via video; at the same time we see other companys taking the opposite approach of relaxing restrictions and allowing users more features or potential free use of services. To me, the latter are honorable decisions. I have given this app a 2-star review because I think the app with all of the features is a robust, quality app. But I'm very disappointed and conflicted by the company ethics to make a drastic move like this with all appearances of capitalizing on potential new business during a time of international crisis. I think a paid version is absolutely reasonable to have, if handled in a better way - creating new features, rather than removing ones that have been around for years - at a more appropriate time.
  • Limited options now Oct 9, 2020

    By Mooney moo
    Marco Polo was a great tool to keep in touch with distant friends a family. To share memorable moments with them live, for them to either watch along or later at their own time. HOWEVER, since this new paid version, it took away a lot of important FREE features, one of which I appreciated the most which was to be able to fast forward through the Marco. NOW, it’s forcing me to watch the entire Marco or else it’ll just keep the “1” next to it until I watch. I have a Marco that my mom did, and she didn’t realize she was still recording, so I have this hour long Marco of her phone in her pocket and moving around that I can’t just forward through. That’s really annoying. Also, the quick response while watching the Marco was awesome as well. I get it, everyone has to make a $1, but it’s a bit unfair to A. Not even warn us about the changes, or at least I don’t remember getting anything about it. B. Giving us GREAT features for FREE and then saying...”like that huh?? Now give me money for it!!” That’s like inviting guest over for dinner, then after they enjoyed your food, charging them for their plate. I think if you ADDED more features and charged for the NEWEST features but keeping what was initially free FREE then I could give Marco a 5 star rating. But having to pay $60 for this app or $5 a month for features that were freely given initially is a bit unfair.
  • Jul 29, 2021

    By Heaven Ross
    It constantly needs updates and now it has a bug where if you try to go back and watch a video it just goes to the next video. Among the many other issues. They were not ready to release a paid version because they haven't gotten it right yet
  • Using it for 2 years and now wanting us to pay May 17, 2020

    By elysabeth8
    I’ve been using Marco Polo with family and friends spread throughout the country for over two years now. I use it primarily with four of my best friends, and despite our distance, we can share our daily lives through moves, babies, and the like with each other without missing a beat. However, one of those best friends can no longer fast forward unless she pays for the “pro” account. I’m disappointed that they are taking away features that were always free and making them only available for the paid account, which is not cheap ($60/yr). I can’t help but wonder if they are trying to capitalize on the pandemic, where millions of people are using the app to stay connected during this quarantine. Unfortunately, for us, that means we are looking for another app to use. It’s just a matter of time before we will all be prompted to pay for the “pro” account. Update: I got a response from the app developers, which echoes the same response they’ve given to everyone who has complained about this switch. However, the friend who was automatically updated didn’t have the option in her settings to switch back to the old account. Instead, she was given 2 months of the old features. But what about after 2 months? I think it’s time to look for a replacement.
  • Can’t afford basic features Jun 23, 2020

    By Kdub1127
    This is a wonderful app. It’s has helped me connect with friends who do not live close and we have been using it almost daily for the two years. Then the paywall went up. I appreciate that the developers do not want to sell ads or user information, but to strip away basic functionality in order to force the user to buy into a subscription service is disappointing. Specifically they 2x feature and the ability to skip 5 seconds back on a Polo. In group messages, the 2x feature helped you catch up on the conversation, now you’re forced to fall behind or just skip over your friends’ Polos. The 5 second rewind feature is important when you miss something that was said, but with the pay wall up I have to listen to an entire Polo again in order catch what was said. These aren’t bonus features, they are basic functionalities that influenced the way I used the app for two years that were stripped from the service and hidden behind a paywall. I would gladly, joyfully, pay a one time fee for the app or even a annual fee that was significantly lower. But $60 a year ($120 a year considering my wife uses the app) is a big jump even for how valuable this app has been to me. There are other ways to connect with my friends, I’m just bummed it probably won’t be with Marco Polo anymore.
  • Disappointed Feb 1, 2021

    By Bumbleb5233
    I loved Marco Polo and have been using it to keep in touch with friends all over the country. When the plus package got added months ago I was super disappointed because all the free features we have been using for a long time suddenly disappeared. For some strange reason I was able to use the features anyway up until today. My Marco Polo keeps saying reconnecting even though I’m at home on my wifi with no connection issues and it’s giving error messages to my friends who are trying to watch the videos I sent so I finally updated the app.. and low and behold all the features I’ve grown to love have vanished. I read a review earlier than said I would be able to go back to the old version. It doesn’t seem possible anymore. I wish that Marco Polo would’ve done some more research into the income for their company between people paying the monthly fee and people willing to have ads to have the same features. Would be nice if there were more than one option to have the features. I refuse to pay money for any apps on my phone. No one I know is willing to spend the money on the plus features. I have noticed a decline in many of my friends activity participating on Marco Polo since the change. Do some research Marco Polo, you’ll likely see the attitude about your product changing.
  • Plus version took features away from Free version May 19, 2020

    By MilitaryMel
    I am a long time user of Marco Polo and as a military spouse it has been my most used app for staying in touch with family and friends across the world for years. Yesterday, as I was opening Marco Polo it popped up that there was a new plus version that I would have to pay for to use. First, I am not opposed to paying for a good app, however, I think a monthly subscription is ridiculous. I would absolutely pay a one time $5 fee but I will stop using the app before paying a monthly subscription. Secondly, I found it very distasteful that during a time of crisis and mandatory separation the makers of Marco Polo would try to capitalize on the pandemic when other companies are offering discounts and temporary free service to help struggling Americans. Lastly, the upgraded free version doesn’t just add features it takes away features from the free version! Who does that??! The free version now has the fast forward locked! Why? It feels like Marco Polo is trying to bully you into paying for the plus version by taking away basic features from the free version. I have read how for a limited time I can go back to the old Marco Polo, which I have, however, if this new version becomes permanent I will delete the app and just use free services like FaceTime, Facebook, or Skype.
  • The app is less useful now Jul 6, 2020

    By annief46
    I started using Marco Polo this year. I was using it back in April (under a different email) to connect with my sister and a group of our friends and it was great! However, the group came to the decision to stop using MP and go to zoom. So, I deleted my MP account then. Now, The group is back on MP and I’ve downloaded the app & started using it again. I have seen other reviews as well so I know about the update now. But When I first started using it again, I was surprised to find I could not scroll forward & backward in a Polo. Some of these Polos are pretty long! So, if I accidentally click out, which happened to me today, I have to start all over! Or if I just want to stop watching and come back later, that isn’t going to work for me anymore. It’s very frustrating. Unfortunately, because I am now signed up under a different email the “switch back to previous version” option isn’t working for me. Although, it sounds like that would be temporary anyway. This was a wonderful app before the change. ***Update Thank you for your response. It was very helpful. When I clicked back into MP and opened a video, scrolling is there again. So, It is working for me now. I’m so glad to have this function back! Please keep it in the free version. Thank you!
  • Business Strategy No Good Sep 18, 2020

    By Wesman555
    While I understand and appreciate that Marco Polo isn’t following in the same business model as other social media companies (advertising) this model is not the one I would have liked to see. I am a HUGE fan of “Agenda” and how they work. You pay a one time fee for all the features that currently exist, and any ones that they release within the next year. You then get those features forever. After your year is up they continue to release new features. If I want them I have to pay another set amount that will give me those new features and any new ones they release over the next year. I think their “one year” cycle is pretty long. I’d be fine with a “six month” cycle for Marco Polo. My biggest problem with this strategy is that they took a bunch of features that we’ve all been using forever, and then put it behind a pay wall. What you should be doing is continue to innovate and provide new features that would entice customers into paying (which is what would be required to follow the Agenda strategy). I feel like this was a “we don’t have any other ideas for new features....oh let’s just have them pay for all the ones we’ve already made....that way we don’t have to come up with anything new....”
  • App Was Great Jun 28, 2020

    By Tim_The_Time_Bender
    The idea of this app is still really great, it’s like Snapchat mixed with FaceTime. You can send what are basically live vlogs to your friends and also have full conversations, it’s ton of fun. It has never been the best designed app, but that is trumped by how much fun it can be to stay connected with friends. However, they now have a $5/month “plus” option which has removed some of the only worthwhile options of the app and makes it extremely frustrating to use. You now have to pay to use the 2X speed option or to be able to skip through a message without pausing it and clicking forward. These two functions alone make listening to messages from friends much easier, and charging what is almost the same price as a Netflix subscription is laughable. I started using the app daily 3 months after it was first available on the App Store, and have been a fan ever since. Now that it’s functionality is drained, while I still use it, it’s not an app I would suggest that others start using. You need 2 of 3 things for an app to be worthwhile. 1) novel concept 2) attractive design 3) ease of function. Marco Polo now is just a novel concept as they removed one of the few things it had going for it
  • Jul 29, 2021

    By Bee Bee Ramone
    Are you kidding me with making people pay for the 2x faster speed!? It use to be free but really am appalled that you started charging not only for that but $60 to do so if you want it lol what a joke. You also can't pause a video and come back to it! If you try to do that, then it will restart the video. Get it together Marco Polo and stop charging you greedy bastards. I guess if people are dumb enough to pay for it, you'll keep doing it. Taking advantage of people's stupidity.
  • Jul 19, 2021

    By E Frank
    I love MP and use it everyday!!! However, I dislike that it doesnt have the amount of minutes reflecting, sometimes it starts a video all the way from the beginning when you pause to come back to it, there are minimum emoji responses, and we can't talk back while the person is live!!! But I guess that is the object of "Marco Polo"; you speak, I speak. 🤷🏽‍♀️ Update on 7/19/2021***** I don't like how y'all took ALL of the users' ideas and now charging us for them. Smh...
  • Jul 22, 2021

    By LeAndra Capers
    UPDATE 7/22/21: STILL AWFUL, STILL NOT WORKING PROPERLY! UPDATE 5/11/2021: It still is not working properly!!! Ugh! Sucks! It had been a great way to communicate with may family but nothing I record is able to been seen. It says reconnecting and has said that several days. I've updated my phone and the app. Uninstalled and reinstalled. Nothing works!
  • Removed features, added paywall May 10, 2020

    By Devava
    I am a long-time user of Marco Polo, having used it daily for almost two years. Today I received an update that stripped away all of the features I've known and got used to over this time, at the same time the Pro version launched. The features removed from the free version were: 2x speed, sharing photos, text message, emoji and video reactions, and scrolling to a specific point in a polo. I find this to be a very distasteful marketing move, especially at a time when video networking usage has increased due to COVID-19. I don't know the company's historic data on app users or their financial health at a time like this, but it comes off as if the company is looking to capitalize on the demand for people to connect via video; at the same time we see other companys taking the opposite approach of relaxing restrictions and allowing users more features or potential free use of services. To me, the latter are honorable decisions. I have given this app a 2-star review because I think the app with all of the features is a robust, quality app. But I'm very disappointed and conflicted by the company ethics to make a drastic move like this with all appearances of capitalizing on potential new business during a time of international crisis. I think a paid version is absolutely reasonable to have, if handled in a better way - creating new features, rather than removing ones that have been around for years - at a more appropriate time.
  • Used to be great, but not worth it anymore. Sep 22, 2020

    By itsnotaflufie
    This was great. We used to use this app to talk to family in another country and to send videos of our baby to parents in different states of the U.S. Absolutely loved it. But once they rolled out this premium membership thing it quickly became not worth using. I can’t predict when my kid will do something cute, I take videos and sometimes it happens; but now that I can’t send videos from my camera roll, my relatives just don’t get to see what he does anymore. My dad likes to go on really long explanations about his hobbies, which are great! But they are way easier to watch on 2x speed. Except I can’t do that anymore, so I end up just not watching his Polo’s. The list goes on. Yes the app still has this functionality - if you’re willing to fork over your life savings to them, that is. I get it that developers need income, but a monthly subscription to something that isn’t adding content or regularly updating in major ways is absolutely ridiculous. I would happily watch adds. I would happily pay a one time fee to download. But seeing the developers fall into the growing trend of a monthly subscription just to access 3 or 4 features that used to be standard is sickening, and only goes to show where their priorities really lie. I will continue to use the app because my family doesn’t want to switch to something new; but I will never pay a dime to a company that takes advantage of their consumers.
  • Not the company I thought it was May 23, 2020

    By Seanana37
    I want to start by saying that I have used Marco Polo for years as a way to get in contact with my long distance friends, and outside the occasional technical bug or two, the app has been great. So why am I giving this a one-star rating? Very recently, Marco Polo has decided to run some testing on their updated product, Marco Polo Plus. I was selected as a participant in this marketing research of theirs. And I wouldn’t have an issue with this, except that nearly all features I had previous to Marco Polo Plus have been eliminated. I cannot use the 2x speed button, I cannot drag ahead or behind in a video, the video reaction feature disappeared, and all but two reaction emojis have vanished. If I want any of my old features back, I must pay for the Plus version and get several extras that I never asked for. With this said, I feel highly devalued as a customer. I would have been more than happy to pay $5/month for additional features, such as the ability to take notes and refer back to them when responding, along with more emoji reactions. I use the app every day. And now it is certainly not the “comforting” social app that I remember. It has become a royal pain. There are also more technical issues than before since they decided to make me a participant. Had they gone about this differently, they would have had my business in a heartbeat. Very disappointing to say the least.
  • New Update/Plus Jun 24, 2020

    By frznwalt
    I understand that paid subscribers allow for the free to remain. But, taking away features we’ve been using and putting them into a paid version is just like if snapchat started a paid tier that allowed for written chat and it was taken from the free tier who had been using and loving the feature. It wouldn’t seem like the biggest deal but it would drastically change the experience. Or if Facebook opened a tiered level and only allowed paid users to access messenger and groups. It would ruin Facebook but it would take some vital aspects away. Companies are working hard to give more free features, and “covid times” aren’t ending any time soon, you’ll have business, you’d get investors, someone will ultimately as to buy you out. Why not add different speeds for the paid tier and keep 2x for free? Allow filters and additional length for in Marco Polo responses for the top tier and keep the normal response for free? It seems you’re asking people to pay for what they had and pay for the promise of more to come? Make the more start now and have people pay for expansion of options, taking options from people is like taking the forks from everyone sitting in an Italian restaurant and telling them that the spaghetti in front of them is awesome, but now forks are an extra $5... poor business practices, the spaghetti isn’t good enough to eat with my hands when other restaurants give me a fork for free.
  • Marco Polo Revoked Free Features Jun 27, 2020

    By HaikuGameLover
    During a public health crisis, an economic downturn, and civil unrest, Marco Polo has decided this is the right time to revoke free features and create a paid version of the app. A wholly unethical response! I understand that times are hard for many of us, including app developers, but charging for basic functionality like rewinding and fast forwarding videos is unjustifiable. It now costs $60 a year to use any feature that was formally free on the app—including rewinding and fast forwarding, which is a free feature on all video and audio platforms. All that remains free is recording/watching videos and emojis. My hope is that the creators and developers will honestly assess this latest move and ask themselves who this supports and who it excludes. Update: I’ve read the other recent reviews and the comments on their IG page and the overwhelming majority of users commenting are dissatisfied with this bait and switch tactic Marco Polo used in this latest update. The responses I’ve read, including the one I received in response to my own review, feel scripted and insincere. This latest update points to the company’s inability to read the market. Even now, as many of us point out how poorly timed this decision was they have refused to change course. It’s disheartening that we who shared the app with our family and friends, increasing the app’s customer base, are having our concerns so blatantly dismissed.
  • They removed free features and force you to pay for them Sep 7, 2020

    By Paurian
    Been a long time user of a Marco Polo. All the ratings for 5 stars are for what this app USED to be. Then a couple months ago, they were going to force everyone to switch over to a monthly subscription or lose free features. Long time users complained, and the creators said “hey, you can restore to the old Marco Polo if you have been a long time user.” Was so happy that they were allowing long time users to be grandfathered in to having some of those long terms features (like listening at 2x, replying during video play with a short video comment, etc.) while still having the option to upgrade to a subscription for more features (listening at 1.5x or 3x, etc.). But I guess they were not making as much money as they wanted because as of September 1, 2020, when communication via apps like Marco Polo are helping people stay connected and the mental health of others, they decided to force everyone to subscribe for extra features or lose them. Yes, it’s still free, but features we have used for over a year are taken away. The creators should be ashamed of putting profits over long term users. Many long terms users said they would be happy to watch videos to keep the features that they have grown accustomed to using. We understand the creators need to make money. But this was not the way to do it. So disappointed.
  • NO to Marco Polo Plus Jun 18, 2020

    By Hurschangl
    Very, very disappointed in the pay version PLUS of Marco Polo sold as additional features when really you are reducing the features of the free version. My family has used MC for the past 6 months during this Pandemic to stay in touch with each other from Africa to Asia to US. In one group we have 26 members. We do not all have same OS. At $5 per person this would cost us $130/month. We have used it for grandchildren, children and parents. It has been the most amazing app. It is so unfortunate that we will have to find another solution as the coat for a year of communication would top $1500. Unreasonable. Half of my family are missionaries and make a very low income. While $5 doesn’t seem like a lot for an individual it is a lot to enjoy the features we were already enjoying. Because we were across the world in different time zones there were lots of times we were not camera ready and so the text feature was ideal. Or sharing grandkids video clips of ball games etc was easy and fun. You have certainly taken the wind from our sails as we have sold you to many people over the past 6 months. Now, I am sure you are preparing a response saying we can cut our costs by getting the free membership passes with paid ones but we do not believe this will be enough or easy enough to manage. Thanks for a great 6 months. I am sad about this decision.

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