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Madewell

Madewell

J.Crew Group, LLC

A new way to shop Madewell is here.

4.7 Ratings 2K+ Reviews 5K+ Downloads

Ratings & Reviews

Write a Review
  • App Dec 4, 2021

    By mlfarhall
    The app cuts off the information you’re entering. It’s not user friendly
  • Jul 7, 2021

    By Isabel Garcia
    The app is on the right track but needs some updates. After a while the "load more items" function doesn't load the pictures of the items, only the name price and colors. The favorites tab is under "My Account" but it's a horizontal swipe only so it's disorganized. When you open the app it invites you to be an insider, but when you answer the first question the questionnaire disappears completely and you don't get the chance to finish.
  • Apr 26, 2021

    By Michelle Samuels
    Needs a lot of work... Lots of loading issues, I can load the first page of items on new arrivals, but after clicking "view more" and scrolling past a few items, everything else refuses to load fully, even when I have full cell signal. Also not everything is clickable that you would think... You cant click "view new arrivals" but the photo is clickable. And what appears to be a back arrow takes you to what looks like a menu? Not really usable at this point. Running the latest OS on Galaxy S10
  • Apr 30, 2021

    By Amanda Callahan
    Initially it worked great, but now it just keeps on crashing so it is unusable at the moment.
  • May 1, 2021

    By Derek Yarbrough
    Easy to use and nice personal features!
  • Sep 1, 2021

    By Sue Ann Ioanis
    Madewell has a great selection.
  • Oct 16, 2021

    By Cynthia Hass
    Nice app but have not found my product of interest yet.
  • Needs improvement May 15, 2021

    By JudoChop'sMom
    Not bad, but not great. No option to see all of a category. For instance; if I want to look at dresses I want the option to see all the dresses without having to open each category Madewell has specified. This needs to be an option for all categories
  • Bugs, bugs, bugs. Jun 9, 2021

    By erinthirteen
    I’ve been wondering how long it would take madewell to put out a app, I’m actually shocked it’s taken this long. I was hoping that if they had an App that it wouldn’t be as glitchy/buggy to use as their online shop has been for years but here we are. It keeps asking me if I want to log into my account even though I’m already logged in. It seems to lead me to “blank pages” a lot. In account info, it let me edit everything but my birthday, which for some reason was showing blank, I thought I had filled this out ages ago online, but every time I try to tap the box, I’m given no cursor or keyboard. It was lagging and getting frozen trying to enter my location. Navigating around the “store” has been slow and glitchy. Every time I try to filter searches it leads me to a page that shows me the number of items that should be in my filter search but otherwise a blank page. Back under account, when I tried to take a look at what payment info I had listed, it would again take me to a broken page. My iPhone is pretty new, I’m only one update behind the current (just got a notification to update in the last 72 hours) I always restart my phone after a new App instal🤷🏻‍♀️ I’ll list anymore bugs I find if I can muster the Focus to keep trudging through this app.
  • Jul 28, 2021

    By Christine Mackie
    Nothing seems to work. If I add something to my cart, it vibrates confirming it was added but it doesn't actually show (though if I log in through the website it's there). Trying to remove something from my cart, the quantity moves to 0 but it won't actually leave my cart (even after refreshing and restarting). Tried to move something to "save for later" and it does nothing. If I hit the back button it closes out the app instead of going to the previous page. Even the sort function didn't work!
  • App Dec 4, 2021

    By mlfarhall
    The app cuts off the information you’re entering. It’s not user friendly
  • Jul 7, 2021

    By Isabel Garcia
    The app is on the right track but needs some updates. After a while the "load more items" function doesn't load the pictures of the items, only the name price and colors. The favorites tab is under "My Account" but it's a horizontal swipe only so it's disorganized. When you open the app it invites you to be an insider, but when you answer the first question the questionnaire disappears completely and you don't get the chance to finish.
  • Apr 26, 2021

    By Michelle Samuels
    Needs a lot of work... Lots of loading issues, I can load the first page of items on new arrivals, but after clicking "view more" and scrolling past a few items, everything else refuses to load fully, even when I have full cell signal. Also not everything is clickable that you would think... You cant click "view new arrivals" but the photo is clickable. And what appears to be a back arrow takes you to what looks like a menu? Not really usable at this point. Running the latest OS on Galaxy S10
  • Apr 30, 2021

    By Amanda Callahan
    Initially it worked great, but now it just keeps on crashing so it is unusable at the moment.
  • May 1, 2021

    By Derek Yarbrough
    Easy to use and nice personal features!
  • Sep 1, 2021

    By Sue Ann Ioanis
    Madewell has a great selection.
  • Oct 16, 2021

    By Cynthia Hass
    Nice app but have not found my product of interest yet.
  • Needs improvement May 15, 2021

    By JudoChop'sMom
    Not bad, but not great. No option to see all of a category. For instance; if I want to look at dresses I want the option to see all the dresses without having to open each category Madewell has specified. This needs to be an option for all categories
  • Bugs, bugs, bugs. Jun 9, 2021

    By erinthirteen
    I’ve been wondering how long it would take madewell to put out a app, I’m actually shocked it’s taken this long. I was hoping that if they had an App that it wouldn’t be as glitchy/buggy to use as their online shop has been for years but here we are. It keeps asking me if I want to log into my account even though I’m already logged in. It seems to lead me to “blank pages” a lot. In account info, it let me edit everything but my birthday, which for some reason was showing blank, I thought I had filled this out ages ago online, but every time I try to tap the box, I’m given no cursor or keyboard. It was lagging and getting frozen trying to enter my location. Navigating around the “store” has been slow and glitchy. Every time I try to filter searches it leads me to a page that shows me the number of items that should be in my filter search but otherwise a blank page. Back under account, when I tried to take a look at what payment info I had listed, it would again take me to a broken page. My iPhone is pretty new, I’m only one update behind the current (just got a notification to update in the last 72 hours) I always restart my phone after a new App instal🤷🏻‍♀️ I’ll list anymore bugs I find if I can muster the Focus to keep trudging through this app.
  • Jul 28, 2021

    By Christine Mackie
    Nothing seems to work. If I add something to my cart, it vibrates confirming it was added but it doesn't actually show (though if I log in through the website it's there). Trying to remove something from my cart, the quantity moves to 0 but it won't actually leave my cart (even after refreshing and restarting). Tried to move something to "save for later" and it does nothing. If I hit the back button it closes out the app instead of going to the previous page. Even the sort function didn't work!
  • Useless Jul 12, 2021

    By yvonnesssssss
    I completely agree with previous reviews, I find this app very frustrating and difficult to navigate. The app offers limited search options/selection, does not provide promotional sale banners, and constantly logs you out. I’ve checked back several times hoping the issues would be resolved but it’s lack of functionality appears to be the same. You’re better off shopping the website. But even the website has its flaws. My online cart is constantly full of items I’ve previously purchased, checking out takes forever as I have to delete every item individually. The website constantly logs me out during shopping session as well. Very frustrating to complete a purchase, takes way longer than it should. It’s pretty laughable JCrew/Madewell can’t manage to provide decent tech. I wish it was a smooth app shopping experience comparable to Anthropologie or Free People.
  • Jul 26, 2021

    By kaseyporacky
    I love Madewell but this app is terrible. Slow, photos don't load, you have to exit the app and go to the site to see your order history. Don't really see any benefit of using it. The website never fails!
  • Needs improvement Jun 15, 2021

    By djcquintero25
    I am a long time Madewell customer and was extremely excited about this app. A couple of flaws were noticeable right away from a user experience standpoint. The app logs you out so anything that you add to your cart is no longer there for some reason. You can log into your account and then it will immediately log you out. Different areas of the clothing categories don’t mirror what’s on the browser website, for example, the sale section or most any section doesn’t have a “view all” option. You actually miss a lot of product by using the app versus using the browser. Lastly Madewell‘s website is very good about displaying a banner concerning promotions and sales and the app doesn’t even take that into account. So far I feel more comfortable using the browser and not the app. I use an Apple phone.
  • Apr 26, 2021

    By Erin Albrecht
    This app is super slow and has tons of bugs. You're required to log in on first opening the app, but it doesn't keep you logged in; you can add things to the cart from product pages but they won't actually show up in the cart; the back button exits to the phone's homescreen instead of going back one screen; trying to share items only shares "123"; and the app randomly crashes. I absolutely would not place an order within this app for fear of what might happen. This app needs a LOT of work.
  • Really frustrating Sep 14, 2021

    By arrrrrrrrrrrrrrrrrrggggghhhh
    This app is one of the most frustrating shopping apps. You get emails telling you insiders can get access to early events by using the app but upon going to the app you can’t access your insider status. When you sign into your account it briefly shows your account information and then pops right back out to the sign in screen, never really allowing you access to your account. When trying to shop it’ll show that there are 105 new arrivals and you will see about 20 and you hit the load more button and it will immediately take you to 90 something without showing you the 90 some new items. This app never works properly no matter how often it is updated. I only use the website now and am deleting this so I no longer waste storage space.
  • Bugs and not happy Sep 13, 2021

    By Hiddenandseek
    Excited to try when I see madewell finally has an app. Made my first order. 1st it had issue with my card, I was not able to submit the order. Ok I checked my card info and resubmitted. It submitted but somehow the system submitted the order twice. The qty of each item from my order changed from 1 to 2. Of course my payment is doubled. I always check before I made an order. I swear the qty was one before I made the order. I’m an icon and able to use overnight shipping. They are not to change my order because of the overnight shipping. Only way is to receive the order and return them. I don’t think I will make another order through the app. Not happy at all.
  • Super Disappointed Dec 17, 2021

    By rchan163
    I very rarely take the time to write reviews, but things need to be said about this app. I LOVE Madewell—hands down my favorite place to shop for clothes, but I am very disappointed with the app. On two separate occasions I have made purchases—and have been charged—for orders that never went through. I followed the prompt all the way to “your order is complete,”but never received a confirmation email. I contacted customer service and they were unable to locate my order although I was charged. I understand it happening once, but twice? There is a major disconnect between purchases through the app and linked accounts. I will no longer be using the app for online purchases. Super bummed.
  • May 8, 2021

    By Sarah Hart
    This app barely works for anything except looking at some products. It doesn't save favorites, items can't be added to your bag, using your phone's back button exits the app, the app crashes randomly. Would rather stick with browser versions.

No reviews available

No reviews available

  • App Dec 4, 2021

    By mlfarhall
    The app cuts off the information you’re entering. It’s not user friendly
  • May 1, 2021

    By Derek Yarbrough
    Easy to use and nice personal features!
  • Sep 1, 2021

    By Sue Ann Ioanis
    Madewell has a great selection.
  • Apr 30, 2021

    By Amanda Callahan
    Initially it worked great, but now it just keeps on crashing so it is unusable at the moment.
  • Oct 16, 2021

    By Cynthia Hass
    Nice app but have not found my product of interest yet.
  • Jul 7, 2021

    By Isabel Garcia
    The app is on the right track but needs some updates. After a while the "load more items" function doesn't load the pictures of the items, only the name price and colors. The favorites tab is under "My Account" but it's a horizontal swipe only so it's disorganized. When you open the app it invites you to be an insider, but when you answer the first question the questionnaire disappears completely and you don't get the chance to finish.
  • Apr 26, 2021

    By Michelle Samuels
    Needs a lot of work... Lots of loading issues, I can load the first page of items on new arrivals, but after clicking "view more" and scrolling past a few items, everything else refuses to load fully, even when I have full cell signal. Also not everything is clickable that you would think... You cant click "view new arrivals" but the photo is clickable. And what appears to be a back arrow takes you to what looks like a menu? Not really usable at this point. Running the latest OS on Galaxy S10
  • Needs improvement May 15, 2021

    By JudoChop'sMom
    Not bad, but not great. No option to see all of a category. For instance; if I want to look at dresses I want the option to see all the dresses without having to open each category Madewell has specified. This needs to be an option for all categories
  • Bugs, bugs, bugs. Jun 9, 2021

    By erinthirteen
    I’ve been wondering how long it would take madewell to put out a app, I’m actually shocked it’s taken this long. I was hoping that if they had an App that it wouldn’t be as glitchy/buggy to use as their online shop has been for years but here we are. It keeps asking me if I want to log into my account even though I’m already logged in. It seems to lead me to “blank pages” a lot. In account info, it let me edit everything but my birthday, which for some reason was showing blank, I thought I had filled this out ages ago online, but every time I try to tap the box, I’m given no cursor or keyboard. It was lagging and getting frozen trying to enter my location. Navigating around the “store” has been slow and glitchy. Every time I try to filter searches it leads me to a page that shows me the number of items that should be in my filter search but otherwise a blank page. Back under account, when I tried to take a look at what payment info I had listed, it would again take me to a broken page. My iPhone is pretty new, I’m only one update behind the current (just got a notification to update in the last 72 hours) I always restart my phone after a new App instal🤷🏻‍♀️ I’ll list anymore bugs I find if I can muster the Focus to keep trudging through this app.
  • Needs improvement Jun 15, 2021

    By djcquintero25
    I am a long time Madewell customer and was extremely excited about this app. A couple of flaws were noticeable right away from a user experience standpoint. The app logs you out so anything that you add to your cart is no longer there for some reason. You can log into your account and then it will immediately log you out. Different areas of the clothing categories don’t mirror what’s on the browser website, for example, the sale section or most any section doesn’t have a “view all” option. You actually miss a lot of product by using the app versus using the browser. Lastly Madewell‘s website is very good about displaying a banner concerning promotions and sales and the app doesn’t even take that into account. So far I feel more comfortable using the browser and not the app. I use an Apple phone.
  • Apr 26, 2021

    By Erin Albrecht
    This app is super slow and has tons of bugs. You're required to log in on first opening the app, but it doesn't keep you logged in; you can add things to the cart from product pages but they won't actually show up in the cart; the back button exits to the phone's homescreen instead of going back one screen; trying to share items only shares "123"; and the app randomly crashes. I absolutely would not place an order within this app for fear of what might happen. This app needs a LOT of work.
  • Bugs and not happy Sep 13, 2021

    By Hiddenandseek
    Excited to try when I see madewell finally has an app. Made my first order. 1st it had issue with my card, I was not able to submit the order. Ok I checked my card info and resubmitted. It submitted but somehow the system submitted the order twice. The qty of each item from my order changed from 1 to 2. Of course my payment is doubled. I always check before I made an order. I swear the qty was one before I made the order. I’m an icon and able to use overnight shipping. They are not to change my order because of the overnight shipping. Only way is to receive the order and return them. I don’t think I will make another order through the app. Not happy at all.
  • May 5, 2021

    By Naomi Chapman
    Continually crashes. I could use it once for about 15 minutes and now it only opens for a couple of seconds before crashing.
  • Wanted to love it Jul 26, 2021

    By safari__ari
    I wanted so bad to love like this app. I love Madewell and the idea of shooing from an app was exciting. However, since the app was released I haven’t been able to log into my account. I have waited months to see if this issue would be fixed and unfortunately it hasn’t. I can honestly say I haven’t bought anything from Madewell since I am unable to shop under my account on the app.
  • Website is Better Oct 9, 2021

    By Lljhffdfa
    I downloaded the app and was extremely disappointed to find that when you choose a size for denim, there isn’t an option to choose length (petite, regular, tall). Unfortunate, because I love adding things to my “favorites” section and accessing it easily through the app when I’m ready to purchase. It’s a strange feature to not include in the app.
  • Love Madewell, App needs work Aug 26, 2021

    By Rorah5
    Super frustrating app. When you remove an item from your cart, won’t show as removed unless you reboot the app. Also, I kept getting an error when checking out saying my address was wrong. I went online and checked out fine. Lots of bugs but really want it to work so please keep fixing this!
  • App May 27, 2021

    By MeganAmundson20
    I’ve been waiting forever for a Madewell app. Find myself navigating back to the website because there’s no option to view all of a category. Madewell has definitely evolved for the times but I do miss the style a few years ago when it was more minimalist and androgynous. Used to be my go to for trendy work outfits but now half the tops are cropped
  • Buggy App Jul 3, 2021

    By D Tamiesie
    Check out button freezes. Frequent Issues with deleting and adding items to your cart. Any shopping app should be able to complete these most basic of functions which it does not. It’s easier to shop through my phones safari browser than your app. Common, Madewell!
  • Jul 28, 2021

    By Christine Mackie
    Nothing seems to work. If I add something to my cart, it vibrates confirming it was added but it doesn't actually show (though if I log in through the website it's there). Trying to remove something from my cart, the quantity moves to 0 but it won't actually leave my cart (even after refreshing and restarting). Tried to move something to "save for later" and it does nothing. If I hit the back button it closes out the app instead of going to the previous page. Even the sort function didn't work!
  • Useless Jul 12, 2021

    By yvonnesssssss
    I completely agree with previous reviews, I find this app very frustrating and difficult to navigate. The app offers limited search options/selection, does not provide promotional sale banners, and constantly logs you out. I’ve checked back several times hoping the issues would be resolved but it’s lack of functionality appears to be the same. You’re better off shopping the website. But even the website has its flaws. My online cart is constantly full of items I’ve previously purchased, checking out takes forever as I have to delete every item individually. The website constantly logs me out during shopping session as well. Very frustrating to complete a purchase, takes way longer than it should. It’s pretty laughable JCrew/Madewell can’t manage to provide decent tech. I wish it was a smooth app shopping experience comparable to Anthropologie or Free People.
  • Jul 26, 2021

    By kaseyporacky
    I love Madewell but this app is terrible. Slow, photos don't load, you have to exit the app and go to the site to see your order history. Don't really see any benefit of using it. The website never fails!
  • Really frustrating Sep 14, 2021

    By arrrrrrrrrrrrrrrrrrggggghhhh
    This app is one of the most frustrating shopping apps. You get emails telling you insiders can get access to early events by using the app but upon going to the app you can’t access your insider status. When you sign into your account it briefly shows your account information and then pops right back out to the sign in screen, never really allowing you access to your account. When trying to shop it’ll show that there are 105 new arrivals and you will see about 20 and you hit the load more button and it will immediately take you to 90 something without showing you the 90 some new items. This app never works properly no matter how often it is updated. I only use the website now and am deleting this so I no longer waste storage space.
  • Super Disappointed Dec 17, 2021

    By rchan163
    I very rarely take the time to write reviews, but things need to be said about this app. I LOVE Madewell—hands down my favorite place to shop for clothes, but I am very disappointed with the app. On two separate occasions I have made purchases—and have been charged—for orders that never went through. I followed the prompt all the way to “your order is complete,”but never received a confirmation email. I contacted customer service and they were unable to locate my order although I was charged. I understand it happening once, but twice? There is a major disconnect between purchases through the app and linked accounts. I will no longer be using the app for online purchases. Super bummed.
  • May 8, 2021

    By Sarah Hart
    This app barely works for anything except looking at some products. It doesn't save favorites, items can't be added to your bag, using your phone's back button exits the app, the app crashes randomly. Would rather stick with browser versions.
  • Double order May 30, 2021

    By peevedwahine
    I went in to place an order, edited payment and before I clicked place order, I saw my total was double the original total. Looking at the cart, everything was doubled. When I fixed that, and double checked everything again, my cart was loaded with things I had previously deleted. Then I placed the order and saw that my shipment delivery was divided between what I entered and two stores. Now I am on phone on hold with customer service to fix it. I should have just ordered through the website instead of this app. Complete waste of time that I cannot get back.
  • 6 months later… still super buggy Oct 9, 2021

    By hiyasasha
    Has the product team actually conducted any usability testing? It’s insane that this app has been this buggy for this long. Try the checkout flow - multiple attempts to edit a saved address, changes not saved. Each time I attempt to edit my saved address, the shipping method I had selected is deleted. I work in UX so I’m more patient than most. The majority of your customers are going to uninstall rather than deal with the hassle of all these annoying bugs.
  • Not great Jul 21, 2021

    By Bijou.bijou
    I’ve been waiting for a Madewell app for ages but this just isn’t great. Removing items from your cart is impossible (most of the time) and you can’t add discount codes like you can on the Madewell website. Discount codes aren’t even advertised on the app and even if you enter the ones shown on their website, the discount won’t show up on the app. Overall, I find it way easier and faster to navigate the regular website than this app.
  • Apr 28, 2021

    By Cecilia San Cristobal
    Very glitchy for Android...keeps shutting down or some links don't work when I had the app open.

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