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Lyft - Rideshare, Bikes, Scooters & Transit

Lyft - Rideshare, Bikes, Scooters & Transit

Lyft, Inc.

Get matched with a nearby driver — you’ll be on your way in minutes.

4.9 Ratings 11M+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • img Community
    If you plan on visiting cities like Los Angeles or San Francisco while in California, using a ride-sharing app like Lyft can save you a lot of effort. Traffic in these cities is not something you want to be sitting 5-extra-hours in while on vacation so you can call a car and get to your destination with no hassle.
    img by Sharon
    2 years ago
  • img Community

    Best app in market. must try Dec 28, 2021

    By Shilpa Rane
    best transit app ever. Must try.
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • Very trust worthy service Feb 28, 2020

    By Kfkzjd kk rkdjs
    I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
  • Unsafe routing and inaccurate wait times, condescending website. Nov 22, 2021

    By Scienceguy1001
    I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Payment Issues Aug 14, 2021

    By Jaybirdsmith9
    Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.
  • Jan 22, 2022

    By Tyler Balsam
    Drivers are good, plan is not too terribly hard to cancel. Far better than Uber in my opinion -- they may not be perfect, but I've heard they treat their people a lot better. Give this a try over Uber if you're thinking about it! Maybe there's other providers out there now, I don't know! :D
  • App 100%; drivers 75% Jan 6, 2022

    By treezus420
    I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….
  • Lyft Satisfaction Survey Feb 29, 2020

    By Ridiculous App Nickname
    When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • img Community

    Best app in market. must try Dec 28, 2021

    By Shilpa Rane
    best transit app ever. Must try.
  • Very trust worthy service Feb 28, 2020

    By Kfkzjd kk rkdjs
    I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
  • Unsafe routing and inaccurate wait times, condescending website. Nov 22, 2021

    By Scienceguy1001
    I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Payment Issues Aug 14, 2021

    By Jaybirdsmith9
    Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.
  • Jan 22, 2022

    By Tyler Balsam
    Drivers are good, plan is not too terribly hard to cancel. Far better than Uber in my opinion -- they may not be perfect, but I've heard they treat their people a lot better. Give this a try over Uber if you're thinking about it! Maybe there's other providers out there now, I don't know! :D
  • App 100%; drivers 75% Jan 6, 2022

    By treezus420
    I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….
  • Lyft Satisfaction Survey Feb 29, 2020

    By Ridiculous App Nickname
    When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Jan 24, 2022

    By Frank Hancock
    The app changed my destination without me knowing. When it dropped me off, I thought I was at the right location but I realized it was WAAAAAAAY off! The tip screen showed the address I originally requested but after I submitted the tip, the address changed and then I realized I was far from my destination. The app makes it impossible to log a complaint, and there's no way to contact their support team directly. THEIR app made an error and I'm forced to pay!
  • Jan 16, 2022

    By Kaitlin Snow
    I was so excited to use the feature where I can esentially prebook a ride. I was heading to the airport and alloted myself enough time to manage disruptions. I was out the door with all my luggage and no one came. In fact, the app showed me that they were searching for a driver? Why would I prebook when you don't have anyone available?? Anyways, I tried contacting customer service and found that there is no phone line, no direct email for comments or questions. Total scam, will never use again.
  • Jan 18, 2022

    By Alice Ng
    Scheduling a car early is a joke. Twice I have scheduled a car to get to the airport and each time, the car arrived 30-45 mins after the promised window. I almost missed one of those flights! If you need to schedule a car, don't count on Lyft to arrive at the time you are told to expect.
  • Jan 21, 2022

    By Rikki Baugh
    Over priced and hard to find rides. I used to love this app and would take it frequently. I liked that i could schedule rides for my early morning shifts but now it sends me 6 different drivers resulting in me having to either be an hour late to work or wake my child up super early in the morning on a day he has school.. Doesn't even have a place to contact anyone. So now I have to post this on a review.
  • Estimated time is a lie Jan 13, 2022

    By kassy0120
    I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.
  • Jan 18, 2022

    By Robert Brown
    You are WAY better off with Uber. Wait and Save is a joke. I choose wait and save (expecting to get a ride in 10-15 minutes at the earliest) but for some reason the rides get here in 2 minutes. Defeats the purpose of Wait and Save. Missed a ride because of it, and now Lyft charges my card for almost $50??????? For one, a ride that never happened and two, a ride that costed less than $10? Do not do business with Lyft. Random unauthorized charges and holda to your card and inconsistent service.
  • LYFT Damage Scam Oct 13, 2021

    By J0E Guy
    I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.
  • Jan 24, 2022

    By Guy Cote
    On my last ride I authorized except for $2, the tip Wanda being over $3. I'm not happy. Went just about everywhere in the help app, unable to find a way to dispute the tip. If I use lift again there won't be any more tips. Which worse they're trying to collect the money from me because I didn't have enough on my card.
  • They are selfish, don’t care about their customers or their drivers Mar 21, 2021

    By Kc 414
    I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
  • Jan 22, 2022

    By jainekqua davis
    This app is a scam. When requesting a ride I was shown a cost of $9.99 when I called the lyft I was instead charged $29.99 and support refused to do anything to fix the issue. They say you have 10 sec to accept a ride at the shown price because it could change without informing you. You are way better off using uber. I have taken 231 rides with lyft and never before had an issue the app has recently in the last year become inconsistent and terrible.
  • img Community
    If you plan on visiting cities like Los Angeles or San Francisco while in California, using a ride-sharing app like Lyft can save you a lot of effort. Traffic in these cities is not something you want to be sitting 5-extra-hours in while on vacation so you can call a car and get to your destination with no hassle.
    img by Sharon
    2 years ago
  • img Community

    Best app in market. must try Dec 28, 2021

    By Shilpa Rane
    best transit app ever. Must try.
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • img Community

    Best app in market. must try Dec 28, 2021

    By Shilpa Rane
    best transit app ever. Must try.
  • Very trust worthy service Feb 28, 2020

    By Kfkzjd kk rkdjs
    I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
  • Jan 22, 2022

    By Tyler Balsam
    Drivers are good, plan is not too terribly hard to cancel. Far better than Uber in my opinion -- they may not be perfect, but I've heard they treat their people a lot better. Give this a try over Uber if you're thinking about it! Maybe there's other providers out there now, I don't know! :D
  • Lyft Satisfaction Survey Feb 29, 2020

    By Ridiculous App Nickname
    When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • Really?? Jul 7, 2019

    By ian is not happy with you
    I ordered the lyft and was told to be outside within six minutes as per usual. Walked out and walked down a five acre driveway only to find out the lyft was not here but on the way. Got down to the road and mail box only to find out that the lyft wasn’t coming but another was on the way within nine minutes. Thirty minutes later I had to reorder another lyft due to the second one saying they were there at said location but not being there and I suppose they canceled!! This is ridiculous, I watched on the app both the first and second lyfts heading my way but never showing up and was never informed that the second canceled even though I was waiting at the mailbox ready to go! After ordering the Third lyft I was questioning if that one would show up at all!! Luckily it did and the driver David was exceptional but your apps lack of respect for the the customer and customers time has me questioning if I want to even suggest others using this app. I feel let down and slightly abused by this evenings lyft services besides the fact that David came to our rescue. Thanks for wasting everyone’s time tonight sincerely Ian! That was unexceptional and unacceptable!!
  • Steve Colorado 190XYQ Jun 18, 2019

    By Summit Local
    App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
  • I MET AN ANGEL CALLED WENDY Jan 24, 2022

    By Rickcreek Frederick
    Time is outmost thing that is taken seriously at my work place. I got into my car in the morning to leave for work, but unfortunately, my car won’t start. I don’t know what to do but took a Lyft to work. I called another Lyft to come back home and it was Wendy. As we chatted, I told her my morning experience. Wendy brought me home and turned off her App just to help me jumpstart my car. As if that was not enough, Wendy advise me to take the car to the mechanic and she followed me to the mechanic place to drop the car in case my car stopped on the way. We went and dropped the car in the evening. Wendy waited for me and brought me back home. Wendy refused any financial gift to me. She said, others helped me in my trouble time, I helped you for free. I have never met this kind of angel since I have been taking Lyft before I got my car (and still do whenever it is required). I got the message, “go do to others.” I thank God and Lyft for matching me with a good hearted woman this evening. If I would write a book, this story would be included. Thank you Lyft, thank you, Wendy. Many blessings to your life.
  • Do not pass GO! Collect lyft! Jan 12, 2019

    By Ash Chaps
    Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
  • The Worst Aug 15, 2020

    By Halo10!!!!!!!!!
    A few weeks ago I scheduled a Lyft to pick my daughter up to bring her to a friends house. What started out as what should have been a 10 minute wait turned out to be 45 minutes before Lyft said they couldn’t accommodate the ride. I sent in a complaint and received a text message to please give them another opportunity in the future. Yesterday I scheduled a Lyft to pick me up and bring me to LaGuardia airport at 1pm. At 12:50pm Lyft sent me an update that my driver would be a few minutes late. I checked the app and was given contact info for the driver. I called him and he told me he had just left Manhattan and was bringing someone to PA and then would be at my house afterwards. He’d arrive after my flight landed in South Carolina. Lyft has failed at every opportunity. The company has absolutely no clue of how to provide good customer service. Their communication skills have a lot to be desired. They’re offering much lower prices than Uber in an attempt to take business from them but can’t deliver. I have Lyft fails. Their drivers should just switch to Uber and be done with them.
  • App 100%; drivers 75% Jan 6, 2022

    By treezus420
    I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • Obnoxious drivers Jan 30, 2020

    By A.k.9
    I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
  • First ride this morning Jan 19, 2019

    By Edmond Bear
    I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
  • Glitchy Oct 10, 2021

    By PROJECTZACKO
    Some cities are “Lyft cities,” while others are “Uber cities.” It’s just a market you’ve got to understand and for which you’ve got to be prepared if you expect reliability. In Las Vegas, for example, my experience with Lyft was *far* superior to that of Uber. In Denver, Lyft was more predictable but had longer wait times. In Dallas, Uber was the way to go, hands down. Lyft is stepping it up in DFW, but I’m coming to realize it’s all about compensation (which makes perfect sense, as both corporations are riding the coattails of the “independent contractor” scheme)… As such, the cities where drivers are compensated better via one platform over the other will oftentimes determine which platform one must use in said area Current build takes attempts to launch before finally doing so. The issue may be correlated with the introduction of dark mode (finally!) as it doesn’t seem as persistent if set to light mode. Otherwise, more user-friendly UI when compared to Uber, though a less-predictable experience in most ways aside from pricing (i.e., Uber is far more volatile in pricing, but the experience is somewhat predictable and universal).
  • Nobody’s perfect but ANYTHING is better than Uber Sep 24, 2019

    By KHucks
    The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
  • Lyft should give bonuses to their perfect drivers Jun 22, 2019

    By GAC79145
    I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
  • Bad experience Oct 3, 2018

    By ccdboyd
    On Monday October 1st I requested a Lyft to pick me up from Logan airport. Notification said “driver is here”. The driver called and I informed him that I was standing in the designated ride share location for American Airlines looking for him. After 5 min i got a notification that the lyft was cancelled and I’d be charged $5. I immediately called the driver who pretended he could not hear me and hung up. I called a 2nd lyft and the same thing happened except the guard spoke to the gentleman and told him he was parked in wrong location(limousine parking) and instructed him on where he should go but the driver never came and was charged $5 again because 5 min had passed. A 3rd lyft was requested and after a few min the driver cancelled! After the 4th attempt, the guard called the driver and spoke to him. The driver said he was at terminal A. For whatever reason the lyft app was directing the drivers to terminal A instead of B and I have incurred $10 in charges that I feel I should not have been charge. I would greatly appreciate you investigating this and reversing the charges. This was very frustrating and a huge inconvenience.
  • Unsafe routing and inaccurate wait times, condescending website. Nov 22, 2021

    By Scienceguy1001
    I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Payment Issues Aug 14, 2021

    By Jaybirdsmith9
    Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Jan 24, 2022

    By My son took over My Account
    My 1st bad experience with Lyft last night. App says driver says 5 mins away. Then says he's here and will be leaving soon. I message him what I'm wearing he messaged back saying he'll be there in 2 minutes. Then 2 minutes my ride is canceled. I book the ride again this time is $5 more. If I was a LGA I would've just got on the M60. I gotta learn how to take public transportation because I feel ripped off
  • Disappointed Oct 5, 2021

    By Ziyah Baby
    I have had Lyft for 3 years everything was fine really enjoy it never really had a issue until a couple of days ago I allowed my significant other to log into my account from his phone and it’s was good until the next day they made him do a mask verification which I thought was weird because he always had his mask he only forgot it about 3 times but that was it , I tried to order off my account again to get to work the next day but before It could completely book the ride it said they needed a little more info to verify it was it was me so I sent in my pay stub to see if they will accept it and they did but my account still currently keep asking the same thing after they had already told me I would be able to use it but I couldn’t I tried to go through costumer service couldn’t get any help to they sent over to someone higher and the problem supposed to be fix after talking to them too but no it nots so I just decided to send in my pay stub once again and it’s been approved but still doesn’t work so I’m very disappointed because I have 30$ worth of lyft cash and cant even get it back I very much disagree with that especially if they are going to have problems like this
  • HORRIBLE customer service Oct 28, 2019

    By bhurtado9
    Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well. I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end. Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.
  • They take your money! Aug 19, 2021

    By priv/annonymous/noname
    I liked it at first because I never really had to be in a rush before I moved. Now I moved closer to my clients and I now instead of the wait and save option I go for other options only for drivers or the app to continuously change me drivers and then my wait time goes from something like 4 mins to me sitting here waiting for 20-30 mins and it upsets me because I am paying extra for the quick pickup but instead I could have paid less and waited that 30 min. Not only that a driver drove off with my house keys, I try to chase him down but he just left. I contacted both the driver AND Lyft only to be told they are waiting for the driver to reply (which clearly he isn’t) and then they say file a police report (as if the police even care, I’m sure they laugh at people for small things like that). I hate that I have to keep using them only because I don’t have a car at the moment and I have no family close by but if I had to choose I would not use them because of how they would try to take every penny they can. Oh but if you take long or anything they makes them go out their way I have to pay.
  • Requesting a ride Apr 12, 2021

    By lensienk
    I don’t mind using this app to get to and from work. I usually request my rides in advance. So far example today I requested for my ride to pick me up between 9:50-10am and I made this request at 7:50am this morning. I get a notification from lyft saying my ride was 10 minutes away and at this time it’s 9:14. Which means the driver was getting to my house very early. I don’t mind the driver showing up like 10 minutes but showing up over 20 minute early makes me feel like I’m being rushed out of my house. If I wanted to be rushed out of my house then I wouldn’t have scheduled an advanced ride and just got one on the spot on the app. So then by 9:37am the driver cancelled my ride because I guess they thought I was moving too slow even thought the app told me they would wait until 9:55. So what I’m asking is that can the drives not show up mad early and get frustrated with me because I’m not moving on their terms. There’s a reason why I scheduled a ride in advance just show up at the designated time, trust me I’ll still tip you. Showing up crazy early only makes me feel pressured and not want to tip you.
  • Jan 19, 2022

    By greg schweng
    I ride with them frequently over 100 rides. I left my phone it slowed down my pocket one of the cars. I tried for 2 weeks maybe three to get my phone back and never could offered to pay the $15 fee even offered to pay the ticket extra 20 bucks just so I can get the phone. Never happened I never got it back. I hold a grudge against him for that. The phone has legal information that not having is going to cause me issues. I tried to flag down the driver as she was driving off
  • Jan 24, 2022

    By Rob Z
    This WAS my go-to app for rides but recent price increases have changed that. Now, prices are at least $5 to $10 more than the same ride with Uber.
  • DISORGANIZED AND OVERPRICED! Apr 20, 2021

    By LuvGld
    I’ve always raves about Lyft’s customer service and the way they keep a pretty good rep (esp in comparison with Uber’s services) but their customer service has hit an all time low. Lately the Lyfts have been SUPER expensive. It takes me $17 to get to work and lately they’ve been charging $23-40+ for the same ride ?!! There’s been times recently where I order a Lyft and don’t receive one until 30 mins later. I could also have a driver 4 mins away and then receive a notification saying that the “driver canceled” when truly I believe they switched the driver to someone paying a bigger fare. After all, canceling but so many rides effects a driver’s commission and stand with the company. Then they’ll send me someone even further after the previous ride has been canceled! And don’t think about canceling the ride. One time I didn’t get a Lyft for about an hour then they finally assigned a driver that was 12 mins away!! I immediately canceled. Then they CHARGED ME $5 for cancelling!! Claiming that because the driver was already on their way and the $5 will be used as their “gas money”. So pathetic. Lyft has been SO MONEY HUNGRY lately it’s ridiculous. I’m no longer pleased with this service. I’m just using it until I finally get my car. Not pleased with this company anymore at all.
  • Unreliable Jan 18, 2021

    By Dillon Currÿ
    I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.
  • Future Rides Aug 6, 2018

    By Runnerguy45
    Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
  • Not what it used to be (COVID-19 aside) Jun 15, 2021

    By wtfcee
    Used this app for many many years to get my dad to work at 5am in the morning. It had its hiccups but always found a driver at least. Nowadays, you’ll be lucky if you even get a driver! (At any time for that matter!) A disclaimer always pops up saying “you may not get a ride” so what is even the point of patronizing your business then? I might as well scroll through my call list & see who can give me a ride if you’re gonna roll the dice like that. Multiple times there have been more than enough drivers in my area & for some reason they all keep dropping my ride so I ended up waiting for over an hour for someone to follow through. One time a driver was supposed to pick me up & drove right in front of my house & dropped it! Various times I’ve wanted to call a Lyft (when getting my car towed) & ended up calling my family to just come get me cause Lyft just had me sitting there all day & night. I use to uphold the idea that Lyft was better than Uber, but not anymore. I’ve downloaded the Uber app as of tonight. Called my first Uber at 4am & had no problem hitching a ride. I’d say “Do Better” but it’s likely y’all won’t. Also, give your drivers some actual incentives to WANT to work (especially during a Pandemic & Graveyard Hours).
  • UNRELIABLE May 22, 2021

    By KRISSBHDJDN
    I use Lyft to get to and from work. I absolutely despise using Lyft to get to work since it always makes me late even though I request it with plenty of time (an hour+ prior to my shift I live 13min away from my work). If I do get a driver dropping someone off near me they wait till they dropped them off and are “on their way to me” to cancel. So I wait 15+ min just for them to do that to me and reset my wait. Even if you’re waiting hours (most I’ve waited was 3hours but on average it’s 1.5 hours). You do not get a discount even though you’ve been waiting a while and requesting back to back since it resets every time you have to request one again. Also it doesn’t notify you if it’s no longer searching for a driver if you have the app in the backround (if you’re screen is off if you’re doing other things while waiting). It’s aggravating since I’m losing money and teetering on getting fired for Lyft making me late. One time I was 5hrs late to work (11hr shift) and ended up taking the bus (which takes 2hrs) to work after I was 3hrs late waiting for a driver (if I did get one they would cancel on me) which sucked because I work nights and the last bus doesn’t run that late so I had to walk 40min (its 3 buses to my job). I almost lost my job that day.
  • Drivers not picking up scheduled spot Jul 21, 2018

    By fedup rider
    I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
  • Nice Drivers, App UX Has declined Jul 9, 2021

    By put go now
    I’ve been using Lyft as my primary way to catch ride for several years now. The drivers are friendly, but I have been disappointed in the use experience of using the app more and more recently. It will give me estimates that are far understated in terms of the time it will take to get a pickup, and it will shift on a dime. And the map function for tracking our location, finishing a ride, etc lags a ton. I just got a new phone and everything is updated in terms of software, so I imagine this is a lack of quality on the developer side. Also, more recently the wait times for rides has increased. While I am aware there is a labor shortage, it is extremely frustrating to wait around for a ride for 10+ and then have the driver cancel from 5 minutes away, and then be told the next driver is 15 away, etc. This has made me let to several events, including work, when I had budgeted ample time to get to where I was going based on the app information. And what expectations can I have that the next driver doesn’t also cancel? Lyft runs these operations as private contractors and the customer service suffers greatly for the lack of accountability, which at the end of the day is Lucy’s responsibility.
  • WHY DOES IT KEEP STOPPING MY SEARCH Aug 8, 2021

    By Dear White People
    I’ve been using lyft for the past 2yrs as my main mode of transportation to and from work. I prefer it over Uber because of the lower membership cost but thats the only reason why. Lyft drivers have a habit of sitting for 5-10 mins when you finally get matched with a driver before they even consider moving in your direction or, more than likely, cancel the ride all together to make you wait an additional 15mins. I’ve never had this happen to me when using Uber and I don’t understand why lyft drivers are the only ones who do it. The lyft app also after awhile of waiting for a driver will cancel your ride and not send any kind of notification or even sound to alert you that they’ve stopped looking for a ride. Why would there not be an alert? Just because you couldn't find a driver at the moment doesn’t mean I still don’t need to go where I need to go. This is also never an issue I’ve ever had with Uber. I’m not sure if there’s anything you could do about your drivers wasting time but please fix that second issue. I really don’t see a reason to stop the search in the first place, but if it’s going to stop any kind of sound or notification or alert would be great.
  • Jan 24, 2022

    By Frank Hancock
    The app changed my destination without me knowing. When it dropped me off, I thought I was at the right location but I realized it was WAAAAAAAY off! The tip screen showed the address I originally requested but after I submitted the tip, the address changed and then I realized I was far from my destination. The app makes it impossible to log a complaint, and there's no way to contact their support team directly. THEIR app made an error and I'm forced to pay!
  • Jan 16, 2022

    By Kaitlin Snow
    I was so excited to use the feature where I can esentially prebook a ride. I was heading to the airport and alloted myself enough time to manage disruptions. I was out the door with all my luggage and no one came. In fact, the app showed me that they were searching for a driver? Why would I prebook when you don't have anyone available?? Anyways, I tried contacting customer service and found that there is no phone line, no direct email for comments or questions. Total scam, will never use again.
  • Jan 18, 2022

    By Alice Ng
    Scheduling a car early is a joke. Twice I have scheduled a car to get to the airport and each time, the car arrived 30-45 mins after the promised window. I almost missed one of those flights! If you need to schedule a car, don't count on Lyft to arrive at the time you are told to expect.
  • Jan 21, 2022

    By Rikki Baugh
    Over priced and hard to find rides. I used to love this app and would take it frequently. I liked that i could schedule rides for my early morning shifts but now it sends me 6 different drivers resulting in me having to either be an hour late to work or wake my child up super early in the morning on a day he has school.. Doesn't even have a place to contact anyone. So now I have to post this on a review.
  • Estimated time is a lie Jan 13, 2022

    By kassy0120
    I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.
  • Jan 18, 2022

    By Robert Brown
    You are WAY better off with Uber. Wait and Save is a joke. I choose wait and save (expecting to get a ride in 10-15 minutes at the earliest) but for some reason the rides get here in 2 minutes. Defeats the purpose of Wait and Save. Missed a ride because of it, and now Lyft charges my card for almost $50??????? For one, a ride that never happened and two, a ride that costed less than $10? Do not do business with Lyft. Random unauthorized charges and holda to your card and inconsistent service.
  • LYFT Damage Scam Oct 13, 2021

    By J0E Guy
    I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.
  • Jan 24, 2022

    By Guy Cote
    On my last ride I authorized except for $2, the tip Wanda being over $3. I'm not happy. Went just about everywhere in the help app, unable to find a way to dispute the tip. If I use lift again there won't be any more tips. Which worse they're trying to collect the money from me because I didn't have enough on my card.
  • They are selfish, don’t care about their customers or their drivers Mar 21, 2021

    By Kc 414
    I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
  • Jan 22, 2022

    By jainekqua davis
    This app is a scam. When requesting a ride I was shown a cost of $9.99 when I called the lyft I was instead charged $29.99 and support refused to do anything to fix the issue. They say you have 10 sec to accept a ride at the shown price because it could change without informing you. You are way better off using uber. I have taken 231 rides with lyft and never before had an issue the app has recently in the last year become inconsistent and terrible.

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