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Lyft - Rideshare, Bikes, Scooters & Transit

Lyft - Rideshare, Bikes, Scooters & Transit

Lyft, Inc.

Get matched with a nearby driver — you’ll be on your way in minutes.

4.9 Ratings 11M+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • img Community
    If you plan on visiting cities like Los Angeles or San Francisco while in California, using a ride-sharing app like Lyft can save you a lot of effort. Traffic in these cities is not something you want to be sitting 5-extra-hours in while on vacation so you can call a car and get to your destination with no hassle.
    img by Sharon
    2 years ago
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Oct 10, 2021

    By Tyrell Cole
    The App is designed well. I was able to open my account. in less then 5 mins while getting ready to leave my apartment. It was fast easy and quick. i was able to snap a pic and input my credit card all with in a few minutes. My ride was here almost instantly after setting up my account. The only thing if any I would change is the tipping time frame on the app. 72hrs is not enough time. . After that you have to go into the app and write a letter to customer support. Most people will not.
  • Oct 5, 2021

    By Jeff S
    The app itself is performs better than Uber, this is much more user friendly. I don't use the service anymore except as an absolute last resort. I had a driver pick me up in a car literally held together w/ duct tape, videoed her driving well over the speed limit, using vulgar language. I wanted a refund or an apology, but she knew I was going to complain, so she beat me to it and said I "slammed" her trunk. Lyft told me as a result of my rating from her, I couldn't make a claim against her.
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • Payment Issues Aug 14, 2021

    By Jaybirdsmith9
    Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.
  • Oct 4, 2021

    By J
    For the people having location problems, this can quickly be improved, if not fixed, by turning on, location setting on phone and give the app this permission. Then the driver can see the location of the phone. Or drop the pin exactly where you want it, don't type in the address. Many more tips but not enough space.
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Oct 10, 2021

    By Tyrell Cole
    The App is designed well. I was able to open my account. in less then 5 mins while getting ready to leave my apartment. It was fast easy and quick. i was able to snap a pic and input my credit card all with in a few minutes. My ride was here almost instantly after setting up my account. The only thing if any I would change is the tipping time frame on the app. 72hrs is not enough time. . After that you have to go into the app and write a letter to customer support. Most people will not.
  • Oct 5, 2021

    By Jeff S
    The app itself is performs better than Uber, this is much more user friendly. I don't use the service anymore except as an absolute last resort. I had a driver pick me up in a car literally held together w/ duct tape, videoed her driving well over the speed limit, using vulgar language. I wanted a refund or an apology, but she knew I was going to complain, so she beat me to it and said I "slammed" her trunk. Lyft told me as a result of my rating from her, I couldn't make a claim against her.
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • Payment Issues Aug 14, 2021

    By Jaybirdsmith9
    Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.
  • Oct 4, 2021

    By J
    For the people having location problems, this can quickly be improved, if not fixed, by turning on, location setting on phone and give the app this permission. Then the driver can see the location of the phone. Or drop the pin exactly where you want it, don't type in the address. Many more tips but not enough space.
  • Really?? Jul 7, 2019

    By ian is not happy with you
    I ordered the lyft and was told to be outside within six minutes as per usual. Walked out and walked down a five acre driveway only to find out the lyft was not here but on the way. Got down to the road and mail box only to find out that the lyft wasn’t coming but another was on the way within nine minutes. Thirty minutes later I had to reorder another lyft due to the second one saying they were there at said location but not being there and I suppose they canceled!! This is ridiculous, I watched on the app both the first and second lyfts heading my way but never showing up and was never informed that the second canceled even though I was waiting at the mailbox ready to go! After ordering the Third lyft I was questioning if that one would show up at all!! Luckily it did and the driver David was exceptional but your apps lack of respect for the the customer and customers time has me questioning if I want to even suggest others using this app. I feel let down and slightly abused by this evenings lyft services besides the fact that David came to our rescue. Thanks for wasting everyone’s time tonight sincerely Ian! That was unexceptional and unacceptable!!
  • Steve Colorado 190XYQ Jun 18, 2019

    By Summit Local
    App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
  • Oct 15, 2021

    By bitin back
    Used to be my go to app for rides. Was great. Now not so much. You get a price and an estimated time of arrival, faster arrival is more expensive. Say you opt for a 3 minute wait so you agree to pay a higher amount for a faster ride. you agree to pay more money for a 3 minute wait. You agree and request the ride and your wait time changes to 8 minutes without a change in price. How is this fair? Prices have gone through the roof as well. Uber can be cheaper a lot of the time lately.
  • Fraud Oct 25, 2019

    By Farishtaaaaaa
    I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
  • LYFT Damage Scam Oct 13, 2021

    By J0E Guy
    I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.
  • Oct 2, 2021

    By Nicholas Micko
    This service screwed me over and made me late for work. My route always costs between $10-15, but randomly it shot up to $30. To make things worse, despite booking a ride at 3pm (to a destination only 10 minutes away), my expected arrival time wouldn't be until 430pm. An hour and a half?! With double the cost?! Screw this. 1 star. I ended up having to walk to work, because it was more reliable. Use Uber. I have never had this bad a time with Uber.
  • They are selfish, don’t care about their customers or their drivers Mar 21, 2021

    By Kc 414
    I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
  • Oct 4, 2021

    By Muazzam Ilahi
    I had booked an early morning trip the night before and was given a confirmation. A few minutes before the scheduled time the confirmation disappeared without notice. Rebooking the trip I had to repeatedly enter my credit card details even though I had used the same credit card for previous trips. This caused sufficient delay that I barely reached destination in time with unnecessary stress that I wanted to avoid. What on earth is happening to your software?
  • MAJOR issue with “Wait & Save” Jul 10, 2020

    By jdjfnfkjdjdb
    I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
  • Oct 13, 2021

    By Sergio Arellano
    Uber is usually cheaper, and their "wait and save" function will have you waiting a lot longer than that it suggests. Use it as your very last option. I just booked a Lyft that was supposed to get me there in time and I'm 30 mins late now. It is still charging me $30 plus though
  • Bad Experience Jul 4, 2020

    By Nick199645
    My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
  • Oct 11, 2021

    By Shayne Abalos
    Pick up windows are not accurate for Wait-and-save. They say your pick up window is between 10-15 minutes but that's the wait time before they even select a driver. Then you wait another 10-15 minutes before pick up. Sharing location with the app is useless. The drivers are not able to see your exact location. Please fix this.
  • img Community
    If you plan on visiting cities like Los Angeles or San Francisco while in California, using a ride-sharing app like Lyft can save you a lot of effort. Traffic in these cities is not something you want to be sitting 5-extra-hours in while on vacation so you can call a car and get to your destination with no hassle.
    img by Sharon
    2 years ago
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • Oct 10, 2021

    By Tyrell Cole
    The App is designed well. I was able to open my account. in less then 5 mins while getting ready to leave my apartment. It was fast easy and quick. i was able to snap a pic and input my credit card all with in a few minutes. My ride was here almost instantly after setting up my account. The only thing if any I would change is the tipping time frame on the app. 72hrs is not enough time. . After that you have to go into the app and write a letter to customer support. Most people will not.
  • Really?? Jul 7, 2019

    By ian is not happy with you
    I ordered the lyft and was told to be outside within six minutes as per usual. Walked out and walked down a five acre driveway only to find out the lyft was not here but on the way. Got down to the road and mail box only to find out that the lyft wasn’t coming but another was on the way within nine minutes. Thirty minutes later I had to reorder another lyft due to the second one saying they were there at said location but not being there and I suppose they canceled!! This is ridiculous, I watched on the app both the first and second lyfts heading my way but never showing up and was never informed that the second canceled even though I was waiting at the mailbox ready to go! After ordering the Third lyft I was questioning if that one would show up at all!! Luckily it did and the driver David was exceptional but your apps lack of respect for the the customer and customers time has me questioning if I want to even suggest others using this app. I feel let down and slightly abused by this evenings lyft services besides the fact that David came to our rescue. Thanks for wasting everyone’s time tonight sincerely Ian! That was unexceptional and unacceptable!!
  • Steve Colorado 190XYQ Jun 18, 2019

    By Summit Local
    App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
  • Very trust worthy service Feb 28, 2020

    By Kfkzjd kk rkdjs
    I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
  • Do not pass GO! Collect lyft! Jan 12, 2019

    By Ash Chaps
    Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
  • not up to date Sep 6, 2018

    By Jasmine@23
    I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.
  • Newark, NJ Lyft experience Sep 6, 2018

    By DoItGurl
    I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.
  • Lyft doesn’t care about its customers Nov 4, 2018

    By dwyanewade_lover
    I left my keys in a drivers car and he noticed my keys, and they sent out a email but I was in a movie so I don’t know anyone who read an email but I don’t think to check my email. So when I did notice my keys were missing I called the driver and he was currently doing a ride and he told me I could do it through the app but it will take a long time to get my keys to me so he told me that if he turns off his Lyft app, he can bring my keys as soon as his ride is over but ask me what I can do for him..I don’t know about anyone else but when someone asks that question that’s extremely inappropriate and it make me uncomfortable..when I called Lyft all they did was tell me that they would make sure that he doesn’t get paired up with me anymore..I don’t believe that’s enough. If he can say that to me, just imagine what he can say and do to another customer. Lyft is ridiculous and honestly even though Uber had a rough patch, they were active in fixing the problem so situations like these would not happen. I am disappointed and I will never use Lyft again.
  • The Worst Aug 15, 2020

    By Halo10!!!!!!!!!
    A few weeks ago I scheduled a Lyft to pick my daughter up to bring her to a friends house. What started out as what should have been a 10 minute wait turned out to be 45 minutes before Lyft said they couldn’t accommodate the ride. I sent in a complaint and received a text message to please give them another opportunity in the future. Yesterday I scheduled a Lyft to pick me up and bring me to LaGuardia airport at 1pm. At 12:50pm Lyft sent me an update that my driver would be a few minutes late. I checked the app and was given contact info for the driver. I called him and he told me he had just left Manhattan and was bringing someone to PA and then would be at my house afterwards. He’d arrive after my flight landed in South Carolina. Lyft has failed at every opportunity. The company has absolutely no clue of how to provide good customer service. Their communication skills have a lot to be desired. They’re offering much lower prices than Uber in an attempt to take business from them but can’t deliver. I have Lyft fails. Their drivers should just switch to Uber and be done with them.
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • First ride this morning Jan 19, 2019

    By Edmond Bear
    I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
  • Nobody’s perfect but ANYTHING is better than Uber Sep 24, 2019

    By KHucks
    The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
  • Obnoxious drivers Jan 30, 2020

    By A.k.9
    I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
  • Lyft should give bonuses to their perfect drivers Jun 22, 2019

    By GAC79145
    I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
  • Lyft Satisfaction Survey Feb 29, 2020

    By Ridiculous App Nickname
    When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
  • Glitchy Oct 10, 2021

    By PROJECTZACKO
    Some cities are “Lyft cities,” while others are “Uber cities.” It’s just a market you’ve got to understand and for which you’ve got to be prepared if you expect reliability. In Las Vegas, for example, my experience with Lyft was *far* superior to that of Uber. In Denver, Lyft was more predictable but had longer wait times. In Dallas, Uber was the way to go, hands down. Lyft is stepping it up in DFW, but I’m coming to realize it’s all about compensation (which makes perfect sense, as both corporations are riding the coattails of the “independent contractor” scheme)… As such, the cities where drivers are compensated better via one platform over the other will oftentimes determine which platform one must use in said area Current build takes attempts to launch before finally doing so. The issue may be correlated with the introduction of dark mode (finally!) as it doesn’t seem as persistent if set to light mode. Otherwise, more user-friendly UI when compared to Uber, though a less-predictable experience in most ways aside from pricing (i.e., Uber is far more volatile in pricing, but the experience is somewhat predictable and universal).
  • Bad experience Oct 3, 2018

    By ccdboyd
    On Monday October 1st I requested a Lyft to pick me up from Logan airport. Notification said “driver is here”. The driver called and I informed him that I was standing in the designated ride share location for American Airlines looking for him. After 5 min i got a notification that the lyft was cancelled and I’d be charged $5. I immediately called the driver who pretended he could not hear me and hung up. I called a 2nd lyft and the same thing happened except the guard spoke to the gentleman and told him he was parked in wrong location(limousine parking) and instructed him on where he should go but the driver never came and was charged $5 again because 5 min had passed. A 3rd lyft was requested and after a few min the driver cancelled! After the 4th attempt, the guard called the driver and spoke to him. The driver said he was at terminal A. For whatever reason the lyft app was directing the drivers to terminal A instead of B and I have incurred $10 in charges that I feel I should not have been charge. I would greatly appreciate you investigating this and reversing the charges. This was very frustrating and a huge inconvenience.
  • 4:30 PM Aug 6, 2018

    By oh well cc
    I sent a customer review about the app because it was not performing as it should I pre-arrangedOn the app the night before a pick up for today’s schedule pick up I will go to confirm and make sure that everything is going according to my schedule and the request is gone no text from your company stating that I was was too early to book a Lyft within 24 hours? So I decided to try again and book my pick up then the app begin preform oddly it booked my pick up and my destination on the same address and then it told me that he couldn’t do that it did that several times and finally begin to work right but that was way frustrated because it was at the end of my workday and I had things to do I sent you all an email and have not heard from you and this is my second complaint about the app today although my driver was great and be new tire city he did a great job to command our traffic and made and got me home safely and that’s the upside the app is the downside hope to hear from you you can see I’m a frequent traveler of Lyft Carol Harris
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Oct 5, 2021

    By Jeff S
    The app itself is performs better than Uber, this is much more user friendly. I don't use the service anymore except as an absolute last resort. I had a driver pick me up in a car literally held together w/ duct tape, videoed her driving well over the speed limit, using vulgar language. I wanted a refund or an apology, but she knew I was going to complain, so she beat me to it and said I "slammed" her trunk. Lyft told me as a result of my rating from her, I couldn't make a claim against her.
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Payment Issues Aug 14, 2021

    By Jaybirdsmith9
    Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.
  • Oct 4, 2021

    By J
    For the people having location problems, this can quickly be improved, if not fixed, by turning on, location setting on phone and give the app this permission. Then the driver can see the location of the phone. Or drop the pin exactly where you want it, don't type in the address. Many more tips but not enough space.
  • Disappointed Oct 5, 2021

    By Ziyah Baby
    I have had Lyft for 3 years everything was fine really enjoy it never really had a issue until a couple of days ago I allowed my significant other to log into my account from his phone and it’s was good until the next day they made him do a mask verification which I thought was weird because he always had his mask he only forgot it about 3 times but that was it , I tried to order off my account again to get to work the next day but before It could completely book the ride it said they needed a little more info to verify it was it was me so I sent in my pay stub to see if they will accept it and they did but my account still currently keep asking the same thing after they had already told me I would be able to use it but I couldn’t I tried to go through costumer service couldn’t get any help to they sent over to someone higher and the problem supposed to be fix after talking to them too but no it nots so I just decided to send in my pay stub once again and it’s been approved but still doesn’t work so I’m very disappointed because I have 30$ worth of lyft cash and cant even get it back I very much disagree with that especially if they are going to have problems like this
  • HORRIBLE customer service Oct 28, 2019

    By bhurtado9
    Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well. I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end. Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.
  • They take your money! Aug 19, 2021

    By priv/annonymous/noname
    I liked it at first because I never really had to be in a rush before I moved. Now I moved closer to my clients and I now instead of the wait and save option I go for other options only for drivers or the app to continuously change me drivers and then my wait time goes from something like 4 mins to me sitting here waiting for 20-30 mins and it upsets me because I am paying extra for the quick pickup but instead I could have paid less and waited that 30 min. Not only that a driver drove off with my house keys, I try to chase him down but he just left. I contacted both the driver AND Lyft only to be told they are waiting for the driver to reply (which clearly he isn’t) and then they say file a police report (as if the police even care, I’m sure they laugh at people for small things like that). I hate that I have to keep using them only because I don’t have a car at the moment and I have no family close by but if I had to choose I would not use them because of how they would try to take every penny they can. Oh but if you take long or anything they makes them go out their way I have to pay.
  • Frustrated Blind Rider Jul 2, 2019

    By Frustrated Blind Rider
    I use Lyft every day. As someone who is legally blind and cannot drive, I rely on Lyft and Uber a lot. I also use a guide dog. Multiple times, I have run into problems with drivers cancelling for no reason after they see me walking with my dog. They have been trained to know that they have to accept riders with guide dogs, so drivers have learned to not say anything and give no reason at all so they can continue to deny service with impunity. And they do get impunity. As someone who has often followed up on Lyft’s investigations, I know the driver faces little to no repercussions for their actions. I’ve also noticed that blind friends who cannot visually spot cars often have drivers turn impatient on them and cancel the ride after they call and explain they need verbal directions to the location of the car. This is especially frustrating when the driver has parked far away from the actual destination. This is unacceptable. Lyft doesn’t allow you to rate drivers who cancel on you, so there is no recourse for the abandoned rider. Overall, I rely on Lyft, and it’s overall an okay experience, but some days are just awful.
  • Requesting a ride Apr 12, 2021

    By lensienk
    I don’t mind using this app to get to and from work. I usually request my rides in advance. So far example today I requested for my ride to pick me up between 9:50-10am and I made this request at 7:50am this morning. I get a notification from lyft saying my ride was 10 minutes away and at this time it’s 9:14. Which means the driver was getting to my house very early. I don’t mind the driver showing up like 10 minutes but showing up over 20 minute early makes me feel like I’m being rushed out of my house. If I wanted to be rushed out of my house then I wouldn’t have scheduled an advanced ride and just got one on the spot on the app. So then by 9:37am the driver cancelled my ride because I guess they thought I was moving too slow even thought the app told me they would wait until 9:55. So what I’m asking is that can the drives not show up mad early and get frustrated with me because I’m not moving on their terms. There’s a reason why I scheduled a ride in advance just show up at the designated time, trust me I’ll still tip you. Showing up crazy early only makes me feel pressured and not want to tip you.
  • Oct 15, 2021

    By bitin back
    Used to be my go to app for rides. Was great. Now not so much. You get a price and an estimated time of arrival, faster arrival is more expensive. Say you opt for a 3 minute wait so you agree to pay a higher amount for a faster ride. you agree to pay more money for a 3 minute wait. You agree and request the ride and your wait time changes to 8 minutes without a change in price. How is this fair? Prices have gone through the roof as well. Uber can be cheaper a lot of the time lately.
  • Oct 4, 2021

    By Muazzam Ilahi
    I had booked an early morning trip the night before and was given a confirmation. A few minutes before the scheduled time the confirmation disappeared without notice. Rebooking the trip I had to repeatedly enter my credit card details even though I had used the same credit card for previous trips. This caused sufficient delay that I barely reached destination in time with unnecessary stress that I wanted to avoid. What on earth is happening to your software?
  • Oct 13, 2021

    By Sergio Arellano
    Uber is usually cheaper, and their "wait and save" function will have you waiting a lot longer than that it suggests. Use it as your very last option. I just booked a Lyft that was supposed to get me there in time and I'm 30 mins late now. It is still charging me $30 plus though
  • Oct 5, 2021

    By matia petty
    I'm honestly tired of paying extra for quicker rides, and I still end up waiting for longer than said. That's not okay, and I should get a discounted rate if it goes over said time. But hey, get your coins, Lyft. 🙄 The drivers are pretty great, though. But I am honestly tired of it. Edit: Here we go again. I paid extra to be picked up in 5 minutes, and it went from 3 minutes away to 7 to 13. This is ridiculous.
  • Oct 15, 2021

    By riiley21
    As of recently the app will switch to drivers that are 15 minutes away when it's already set to to someone 9 minutes away, it's really annoying and when I have everything time wise planed out it's stupid and annoying Update- Choose the wait option said it would be 30 minutes. I was just waiting for an hour. Plus I feel like it overcharged me!
  • Future Rides Aug 6, 2018

    By Runnerguy45
    Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
  • Drivers not picking up scheduled spot Jul 21, 2018

    By fedup rider
    I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
  • DISORGANIZED AND OVERPRICED! Apr 20, 2021

    By LuvGld
    I’ve always raves about Lyft’s customer service and the way they keep a pretty good rep (esp in comparison with Uber’s services) but their customer service has hit an all time low. Lately the Lyfts have been SUPER expensive. It takes me $17 to get to work and lately they’ve been charging $23-40+ for the same ride ?!! There’s been times recently where I order a Lyft and don’t receive one until 30 mins later. I could also have a driver 4 mins away and then receive a notification saying that the “driver canceled” when truly I believe they switched the driver to someone paying a bigger fare. After all, canceling but so many rides effects a driver’s commission and stand with the company. Then they’ll send me someone even further after the previous ride has been canceled! And don’t think about canceling the ride. One time I didn’t get a Lyft for about an hour then they finally assigned a driver that was 12 mins away!! I immediately canceled. Then they CHARGED ME $5 for cancelling!! Claiming that because the driver was already on their way and the $5 will be used as their “gas money”. So pathetic. Lyft has been SO MONEY HUNGRY lately it’s ridiculous. I’m no longer pleased with this service. I’m just using it until I finally get my car. Not pleased with this company anymore at all.
  • Unreliable Jan 18, 2021

    By Dillon Currÿ
    I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.
  • Not what it used to be (COVID-19 aside) Jun 15, 2021

    By wtfcee
    Used this app for many many years to get my dad to work at 5am in the morning. It had its hiccups but always found a driver at least. Nowadays, you’ll be lucky if you even get a driver! (At any time for that matter!) A disclaimer always pops up saying “you may not get a ride” so what is even the point of patronizing your business then? I might as well scroll through my call list & see who can give me a ride if you’re gonna roll the dice like that. Multiple times there have been more than enough drivers in my area & for some reason they all keep dropping my ride so I ended up waiting for over an hour for someone to follow through. One time a driver was supposed to pick me up & drove right in front of my house & dropped it! Various times I’ve wanted to call a Lyft (when getting my car towed) & ended up calling my family to just come get me cause Lyft just had me sitting there all day & night. I use to uphold the idea that Lyft was better than Uber, but not anymore. I’ve downloaded the Uber app as of tonight. Called my first Uber at 4am & had no problem hitching a ride. I’d say “Do Better” but it’s likely y’all won’t. Also, give your drivers some actual incentives to WANT to work (especially during a Pandemic & Graveyard Hours).
  • Fraud Oct 25, 2019

    By Farishtaaaaaa
    I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
  • LYFT Damage Scam Oct 13, 2021

    By J0E Guy
    I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.
  • Oct 2, 2021

    By Nicholas Micko
    This service screwed me over and made me late for work. My route always costs between $10-15, but randomly it shot up to $30. To make things worse, despite booking a ride at 3pm (to a destination only 10 minutes away), my expected arrival time wouldn't be until 430pm. An hour and a half?! With double the cost?! Screw this. 1 star. I ended up having to walk to work, because it was more reliable. Use Uber. I have never had this bad a time with Uber.
  • They are selfish, don’t care about their customers or their drivers Mar 21, 2021

    By Kc 414
    I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
  • MAJOR issue with “Wait & Save” Jul 10, 2020

    By jdjfnfkjdjdb
    I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
  • Bad Experience Jul 4, 2020

    By Nick199645
    My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
  • Oct 11, 2021

    By Shayne Abalos
    Pick up windows are not accurate for Wait-and-save. They say your pick up window is between 10-15 minutes but that's the wait time before they even select a driver. Then you wait another 10-15 minutes before pick up. Sharing location with the app is useless. The drivers are not able to see your exact location. Please fix this.
  • Oct 13, 2021

    By Jonathan Larreau
    I have had a great experience with this app until I used the citi-bikes. I rode one it in NYC. I docked it in one of the docks. The light turned green. Now they are telling me I have a lost bike and are charging me for that. The customer service is making it sound like they are doing me a favor. This is a complete rip off.
  • Rip off! Mar 22, 2019

    By tgb35545864588
    Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
  • Oct 17, 2021

    By Stacy Bruss
    We got a car, it showed one price in the app, and then I got the bill, and it includes surge pricing. The review isn't one star because of surge pricing, I understand that, it's because there was no indication of surge pricing or letting me know how much it would be before I got the car, because I would have made alternate arrangements.

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