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Lyft - Rideshare, Bikes, Scooters & Transit

Lyft - Rideshare, Bikes, Scooters & Transit

Lyft, Inc.

Get matched with a nearby driver — you’ll be on your way in minutes.

4.9 Ratings 9M+ Reviews 10M+ Downloads
Featured on Must-Have Apps for Planning a Trip to California

About Lyft - Rideshare, Bikes, Scooters & Transit

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Ratings & Reviews

4.9
9.4M+ Ratings
  1. 5
    93+%
  2. 4
    4+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Horrible service Jan 23, 2019

    By Blamealana .
    If I could give 0 stars I would. I wouldn’t recommend Lyft to anyone at all. I’ve been using Lyft for awhile now with out any problem until recently. When the Lyft had arrived as soon as I opened the door the driver asked me for my age. I was thrown off by that question because I’ve never been asked that before. I asked why and he said because I looked underage and he wanted to see my ID. I told him that I wasn’t giving him my ID because I don’t have to. He cancelled the ride and ended up calling someone from Lyft to tell them what had. He told the person on the phone that I was underage which is not true. I then asked the person that was on the phone are you required to show ID to the driver. The person on the phone told me no that it wasn’t required. Even though the driver asked for my ID multiple times. After that had happened I tried to get in contact with Lyft which was very had. Their customer service is absolutely horrible. The next day I received an email from Lyft saying that they had deactivated my account because of feedback say that I might not be of age. And in ordered to reactive my account I would need to send them a photo ID. Which I did. I wouldn’t ride with Lyft anymore and would never tell anyone else to use the app. Use Uber instead.
    more
  • Need an easier way to get receipts for expense reporting Jan 18, 2019

    By kwadublin
    Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
    more
  • Drivers Feb 5, 2020

    By SpANKY050
    Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
    more
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
    more
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
    more
  • Feb 26, 2021

    By Maria
    I was charged 3 times for the same ride. I tried to get it fixed within the app and it wouldn't let me even file a claim. I tried emailing their support email that is literally linked to this app and I get a response saying it isn't in use and I should try to use the app to report the issue. How do you have no actual customer service? It isn't a lot of money but this is ridiculous.
    more
  • Fraud Oct 25, 2019

    By Farishtaaaaaa
    I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
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  • Feb 25, 2021

    By Big Blue
    I only give it a 1 star due to the fact the drivers go the route they want to either to get to you or to get you to your destination instead of following the map on their phone or listen to the passenger. The other reason for a 1 star is you set a time frame for a reason and its never followed. Im either late to work or get home later then i would driving myself. I have a pregnant wife and 2 other kids at home i need to get to at the end of my work day. It needs to be fixed
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  • Feb 18, 2021

    By Simonese Whyte
    Deceitful....this is where lyft has taken itself. On several occassions the ride assigned to me has been 2-3 minutes away,then all of a sudden I'm reassigned to a different car that's several more minutes away. When I've attempted to cancel a ride that's further than 7 minutes out,I have been charged a fee. ... I've disputed that fee and they have given me back the money as a promotional token that has an expiration date.... my money!!!... Uber is expensive but lyft is a deceitful!
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  • Feb 18, 2021

    By Antoni Piotrowiak
    Been using for a few years and I used to get a ride within 10 minutes, but now that's impossible. I have to wait 30 or 40 minutes just to be told I'll get picked up by someone. Now there's a priority charge if you want the very next available driver In town. A normally 12 dollar ride becomes 20 with this new charge. This was a reliable way to get to where I needed to go, but not anymore
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  1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
  2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
  3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

Reviewed by Kaylin on February 9, 2018

  • Horrible service Jan 23, 2019

    By Blamealana .
    If I could give 0 stars I would. I wouldn’t recommend Lyft to anyone at all. I’ve been using Lyft for awhile now with out any problem until recently. When the Lyft had arrived as soon as I opened the door the driver asked me for my age. I was thrown off by that question because I’ve never been asked that before. I asked why and he said because I looked underage and he wanted to see my ID. I told him that I wasn’t giving him my ID because I don’t have to. He cancelled the ride and ended up calling someone from Lyft to tell them what had. He told the person on the phone that I was underage which is not true. I then asked the person that was on the phone are you required to show ID to the driver. The person on the phone told me no that it wasn’t required. Even though the driver asked for my ID multiple times. After that had happened I tried to get in contact with Lyft which was very had. Their customer service is absolutely horrible. The next day I received an email from Lyft saying that they had deactivated my account because of feedback say that I might not be of age. And in ordered to reactive my account I would need to send them a photo ID. Which I did. I wouldn’t ride with Lyft anymore and would never tell anyone else to use the app. Use Uber instead.
    more
  • Need an easier way to get receipts for expense reporting Jan 18, 2019

    By kwadublin
    Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
    more
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
    more
  • Lyft should give bonuses to their perfect drivers Jun 22, 2019

    By GAC79145
    I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
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  • Steve Colorado 190XYQ Jun 18, 2019

    By Summit Local
    App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
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  • Drivers Feb 5, 2020

    By SpANKY050
    Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
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  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
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  • Feb 27, 2021

    By Ron La Porte Jr.
    I'm gonna rate this app a 4. I feel like the app itself is easy to use, looks good, and is a better deal than its competitors. I didn't rate a perfect 5 because I feel like the prices are a little steep. A 15 minute ride costs me 30 bucks. That's a little... much, you know? But, besides that. Good job!
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  • First ride this morning Jan 19, 2019

    By Edmond Bear
    I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
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  • Nobody’s perfect but ANYTHING is better than Uber Sep 24, 2019

    By KHucks
    The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
    more
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
    more
  • Feb 25, 2021

    By Jordan Saltonstall
    Usually things go smoothly, with the exception of Covid putting less drivers on the roads. However, when the app messes up, it's abysmal. Often times I will call a ride, get notification of a driver found, but the app does not reflect this at all and takes me back to the call screen. Sometimes they show up and sometimes they do not, and it is not an error with my connectivity. Also pretty convenient that there is no option to put in an issue with the app itself ON the app itself. Ridiculous.
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  • Feb 26, 2021

    By Kirsten Grimlie
    The new download makes it bounce from driver to driver and it will take you an hour just to get home. At least 10x times where a driver is almost to me pick up from a spot then it changes. And I've talked to other driver about this, they get kicked from the person their picking up almost there and now it's a new person... really kinda sucks
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  • Feb 18, 2021

    By Micah Bratach
    Great ride when its needed. Of course after time it gets quite expensive. Only issue I have is the ETA system is flawed. Quite annoying when trying to get anywhere on time. Due to this reason I no longer use lyft to get to places like appointments or work.
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  • HORRIBLE customer service Oct 28, 2019

    By bhurtado9
    Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well. I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end. Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.
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  • Feb 15, 2021

    By Shawn Dixon
    Not as good as it used to be. Scheduled rides rarely arrive on time. Drivers are not familiar with the city -- many are recent transplants that I feel I am paying to teach how to navigate the area they moved to (this isn't my job or responsibility). Public transportation appears to be more reliable in my area. Lyft seems to have driven their valued employees from the industry.
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  • Future Rides Aug 6, 2018

    By Runnerguy45
    Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
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  • Drivers not picking up scheduled spot Jul 21, 2018

    By fedup rider
    I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
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  • Unreliable Jan 18, 2021

    By Dillon Currÿ
    I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.
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  • Needs a lot of work Dec 11, 2018

    By Demothness
    This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
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  • Feb 26, 2021

    By Maria
    I was charged 3 times for the same ride. I tried to get it fixed within the app and it wouldn't let me even file a claim. I tried emailing their support email that is literally linked to this app and I get a response saying it isn't in use and I should try to use the app to report the issue. How do you have no actual customer service? It isn't a lot of money but this is ridiculous.
    more
  • Fraud Oct 25, 2019

    By Farishtaaaaaa
    I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
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  • Feb 25, 2021

    By Big Blue
    I only give it a 1 star due to the fact the drivers go the route they want to either to get to you or to get you to your destination instead of following the map on their phone or listen to the passenger. The other reason for a 1 star is you set a time frame for a reason and its never followed. Im either late to work or get home later then i would driving myself. I have a pregnant wife and 2 other kids at home i need to get to at the end of my work day. It needs to be fixed
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  • Feb 18, 2021

    By Simonese Whyte
    Deceitful....this is where lyft has taken itself. On several occassions the ride assigned to me has been 2-3 minutes away,then all of a sudden I'm reassigned to a different car that's several more minutes away. When I've attempted to cancel a ride that's further than 7 minutes out,I have been charged a fee. ... I've disputed that fee and they have given me back the money as a promotional token that has an expiration date.... my money!!!... Uber is expensive but lyft is a deceitful!
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  • Feb 18, 2021

    By Antoni Piotrowiak
    Been using for a few years and I used to get a ride within 10 minutes, but now that's impossible. I have to wait 30 or 40 minutes just to be told I'll get picked up by someone. Now there's a priority charge if you want the very next available driver In town. A normally 12 dollar ride becomes 20 with this new charge. This was a reliable way to get to where I needed to go, but not anymore
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