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Lyft - Rideshare, Bikes, Scooters & Transit

Lyft - Rideshare, Bikes, Scooters & Transit

Lyft, Inc.

Get matched with a nearby driver — you’ll be on your way in minutes.

4.9 Ratings 10M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    If you plan on visiting cities like Los Angeles or San Francisco while in California, using a ride-sharing app like Lyft can save you a lot of effort. Traffic in these cities is not something you want to be sitting 5-extra-hours in while on vacation so you can call a car and get to your destination with no hassle.
    img by Sharon
    1 year ago
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • May 6, 2021

    By A Random Person
    On Lyft, I've always had friendly, safe, and respectful divers. The app works well. It's not perfect but remember, it relies on equipment in outer space, and is optimized by deep learning algorithms, this stuff is still new. As a tip to riders, please remember that you are a guest in their car as well as a customer. Remember your manners and enjoy the ride.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Apr 30, 2021

    By Vinson Nobles
    Drivers will accept and then opt out causing a delay even when a more expensive price is selected. If I pay the premium cost but still wait the lower cost time, I feel deceived. The inability to rate drivers who fail to pick up needs addressing. Some driver zip around making it impossible to flag them down. (They act lost and can be very impatient.) What they fail to realize is the tip is related to their patience and ability to communicate with a pickup so that things go smoothly.
  • May 1, 2021

    By Deep Solar
    My biggest problem is that the rating system is skewed. It's super easy to give a 5 Star rating, but more difficult to give a 1-4 Star rating. I believe it would be better to make it so that it's just as difficult to give a 5 star rating as it is to give a 1 star. Where, with lower ratings, you have to give at lease one reason, do the same for 5 stars. That way, there can be more accurate and detailed information in the rating system, and worse drivers can't just slip by. Thank you!
  • Drivers Feb 5, 2020

    By SpANKY050
    Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • May 6, 2021

    By A Random Person
    On Lyft, I've always had friendly, safe, and respectful divers. The app works well. It's not perfect but remember, it relies on equipment in outer space, and is optimized by deep learning algorithms, this stuff is still new. As a tip to riders, please remember that you are a guest in their car as well as a customer. Remember your manners and enjoy the ride.
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Apr 30, 2021

    By Vinson Nobles
    Drivers will accept and then opt out causing a delay even when a more expensive price is selected. If I pay the premium cost but still wait the lower cost time, I feel deceived. The inability to rate drivers who fail to pick up needs addressing. Some driver zip around making it impossible to flag them down. (They act lost and can be very impatient.) What they fail to realize is the tip is related to their patience and ability to communicate with a pickup so that things go smoothly.
  • May 1, 2021

    By Deep Solar
    My biggest problem is that the rating system is skewed. It's super easy to give a 5 Star rating, but more difficult to give a 1-4 Star rating. I believe it would be better to make it so that it's just as difficult to give a 5 star rating as it is to give a 1 star. Where, with lower ratings, you have to give at lease one reason, do the same for 5 stars. That way, there can be more accurate and detailed information in the rating system, and worse drivers can't just slip by. Thank you!
  • Drivers Feb 5, 2020

    By SpANKY050
    Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • May 4, 2021

    By Lisa M.D.
    I had my first experience using both uber and lyft a few days ago and Lyft by far has won my vote. This will be who I book rides with from now on anytime I need one. They didn't charge me anything but what was set when I booked it plus the tip. Nothing extra. Everything went very smoothly not to mention WAY less than the uber. This was a very good experience. Fast. Easy. Affordable. Clean. Safe.
  • Steve Colorado 190XYQ Jun 18, 2019

    By Summit Local
    App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
  • Fraud Oct 25, 2019

    By Farishtaaaaaa
    I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
  • They are selfish, don’t care about their customers or their drivers Mar 21, 2021

    By Kc 414
    I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
  • Apr 27, 2021

    By Dakota Wiersema
    So this has gotten severely out of hand. I rely on the scheduling system a lot. For the past few months I have REPEATEDLY had drivers 'cancel' after waiting 15+ minutes for their arrival when they've almost arrived and end up slapped with another 20+ minute wait- or worse told there's no drivers at all & waiting for a ride for potentially an hour or longer. Again I schedule my rides 90% of the time. I've been told this is caused by the "skip the wait" option. Sorry but if so: that needs to stop.
  • Apr 27, 2021

    By Raul Galindo
    Perhaps the least reliable rideshare app on the market. Ever since the Premium rides were added, finding a "regular" ride has taken 3-4 times as long, awful way to waste your time instead of simply increasing the prices. Have had my rides magically cancel on me while I have had drivers confirm passengers can be updated mid-drive to accommodate a "Premium" ride, tossing your regular one away. Avoid app at all costs if you're trying to be anywhere on time. Regret the last 5 years using them.
  • MAJOR issue with “Wait & Save” Jul 10, 2020

    By jdjfnfkjdjdb
    I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
  • May 6, 2021

    By Davonda
    I used Lyft for the first time ever while ending vacation. I got a 45 minute ride to the airport and was charged $40 which was fine but the next day I get an additional $9 and $22. I sent the company an email about the matter. They said that they run test holds to make sure you have enough to pay for your ride although the ride was already paid for. Its been 6 days still no refund and no further answer. I've never had this with Uber!!! Never again!!!!
  • Apr 29, 2021

    By Freddie
    Ok, 2 stars until resolved, will update once it is . Idk if from the last update or what the deal is, but something's gotta give y'all. For weeks my app has decided if it will work, at total random. I can request, and confirm --but after hitting confirm,the screen to connect my driver, will blank out. White screen/spinning wheel of death. Never loads. I have uninstalled, updated, restart. All of it and nothing. Sup with all that? Please resolve asao, as it's affecting my ability to get around
  • Bad Experience Jul 4, 2020

    By Nick199645
    My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
  • May 6, 2021

    By Dan P
    the new wait to ride feature is terrible- I have waited now 15 minutes past the pickup window and I still don't have a ride. this is not the first time this has happened either and I'm not the only one this has happened to. Also, I am now late for work; whoever came up with this system should be fired. guess it's public transit or Uber for me. Pity I really liked Lyft
  • Rip off! Mar 22, 2019

    By tgb35545864588
    Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
  • img Community
    If you plan on visiting cities like Los Angeles or San Francisco while in California, using a ride-sharing app like Lyft can save you a lot of effort. Traffic in these cities is not something you want to be sitting 5-extra-hours in while on vacation so you can call a car and get to your destination with no hassle.
    img by Sharon
    1 year ago
  • img Expert
    1. Cheaper than a taxi, faster than a bus, and definitely easier than driving there yourself! Just tap to request a ride and watch it come to you
    2. Never carry cash? No problem! Lyft stores your payment information and in fact, requires you to pay securely through your mobile device
    3. Easily split the cost of your Lyft with friends through the app - no more IOUs or divvying up ride shares

    Reviewed by Kaylin on February 9, 2018

  • May 6, 2021

    By A Random Person
    On Lyft, I've always had friendly, safe, and respectful divers. The app works well. It's not perfect but remember, it relies on equipment in outer space, and is optimized by deep learning algorithms, this stuff is still new. As a tip to riders, please remember that you are a guest in their car as well as a customer. Remember your manners and enjoy the ride.
  • Cheap Rides for Drivers and Terrible Customer Service!!! Sep 25, 2018

    By fulltime Uber Driver
    I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
  • May 4, 2021

    By Lisa M.D.
    I had my first experience using both uber and lyft a few days ago and Lyft by far has won my vote. This will be who I book rides with from now on anytime I need one. They didn't charge me anything but what was set when I booked it plus the tip. Nothing extra. Everything went very smoothly not to mention WAY less than the uber. This was a very good experience. Fast. Easy. Affordable. Clean. Safe.
  • Steve Colorado 190XYQ Jun 18, 2019

    By Summit Local
    App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
  • Lyft should give bonuses to their perfect drivers Jun 22, 2019

    By GAC79145
    I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
  • Apr 30, 2021

    By Robert Horton
    Great costimer service staff totally freindly and understanding! The only problem I had was the tech issue and they worked hard with me to fix the problem. I have a lot of VA appointments and this is the cheapest and friendliest way to get there and back, not to mention fastest. Awesome service I am a satisfied customer!
  • Really?? Jul 7, 2019

    By ian is not happy with you
    I ordered the lyft and was told to be outside within six minutes as per usual. Walked out and walked down a five acre driveway only to find out the lyft was not here but on the way. Got down to the road and mail box only to find out that the lyft wasn’t coming but another was on the way within nine minutes. Thirty minutes later I had to reorder another lyft due to the second one saying they were there at said location but not being there and I suppose they canceled!! This is ridiculous, I watched on the app both the first and second lyfts heading my way but never showing up and was never informed that the second canceled even though I was waiting at the mailbox ready to go! After ordering the Third lyft I was questioning if that one would show up at all!! Luckily it did and the driver David was exceptional but your apps lack of respect for the the customer and customers time has me questioning if I want to even suggest others using this app. I feel let down and slightly abused by this evenings lyft services besides the fact that David came to our rescue. Thanks for wasting everyone’s time tonight sincerely Ian! That was unexceptional and unacceptable!!
  • Very trust worthy service Feb 28, 2020

    By Kfkzjd kk rkdjs
    I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
  • Do not pass GO! Collect lyft! Jan 12, 2019

    By Ash Chaps
    Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
  • not up to date Sep 6, 2018

    By Jasmine@23
    I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.
  • Drivers Feb 5, 2020

    By SpANKY050
    Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
  • Don’t trust current location. Jun 27, 2019

    By dntrcjjfil
    Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
  • May 4, 2021

    By Philip G Bergeron
    It works well once you have everything property set up and your usual destinations have been entered onto the memory and addresses. Additionally it's a hell of a convenience in certain circumstances (multiple closely scheduled appointments; when one appointment ends up cascading into 3 or 4 appointments that are geographically widely spaced yet close together in time.
  • First ride this morning Jan 19, 2019

    By Edmond Bear
    I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
  • Nobody’s perfect but ANYTHING is better than Uber Sep 24, 2019

    By KHucks
    The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
  • Obnoxious drivers Jan 30, 2020

    By A.k.9
    I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
  • Lyft Satisfaction Survey Feb 29, 2020

    By Ridiculous App Nickname
    When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
  • Bad experience Oct 3, 2018

    By ccdboyd
    On Monday October 1st I requested a Lyft to pick me up from Logan airport. Notification said “driver is here”. The driver called and I informed him that I was standing in the designated ride share location for American Airlines looking for him. After 5 min i got a notification that the lyft was cancelled and I’d be charged $5. I immediately called the driver who pretended he could not hear me and hung up. I called a 2nd lyft and the same thing happened except the guard spoke to the gentleman and told him he was parked in wrong location(limousine parking) and instructed him on where he should go but the driver never came and was charged $5 again because 5 min had passed. A 3rd lyft was requested and after a few min the driver cancelled! After the 4th attempt, the guard called the driver and spoke to him. The driver said he was at terminal A. For whatever reason the lyft app was directing the drivers to terminal A instead of B and I have incurred $10 in charges that I feel I should not have been charge. I would greatly appreciate you investigating this and reversing the charges. This was very frustrating and a huge inconvenience.
  • 4:30 PM Aug 6, 2018

    By oh well cc
    I sent a customer review about the app because it was not performing as it should I pre-arrangedOn the app the night before a pick up for today’s schedule pick up I will go to confirm and make sure that everything is going according to my schedule and the request is gone no text from your company stating that I was was too early to book a Lyft within 24 hours? So I decided to try again and book my pick up then the app begin preform oddly it booked my pick up and my destination on the same address and then it told me that he couldn’t do that it did that several times and finally begin to work right but that was way frustrated because it was at the end of my workday and I had things to do I sent you all an email and have not heard from you and this is my second complaint about the app today although my driver was great and be new tire city he did a great job to command our traffic and made and got me home safely and that’s the upside the app is the downside hope to hear from you you can see I’m a frequent traveler of Lyft Carol Harris
  • I absolutely love Lyft!!💜 Nov 3, 2018

    By Kirs Bacot
    The only reason Lyft didn’t get 4 stars is because 35% of your drivers come to work with a disgusting car and come to there job in pajama pants and haven’t even brushed their hair. The other day I had a driver that picked me up with her friend in the disgusting car and they where in there night cloths, bare footed. Now a couple months ago I had the same exact situation and I know for a fact others are complaining about these same drivers. What I will say tho is when I contact Lyft about the situation they always return my money in a situation like this one with no hassle, as it should be!! A year in a half ago my family and I and my extended family members left Uber for good, we only use LYFT and I will never go back with them, EVER!!So I wanted to thank you LYFT FROM THE BOTTOM OF MY HEART for being super understanding and for being the best car service there is available out there!! Popped P.S. If there was one thing that I could help change I would have a rewards program that would add up to a free ride or discounted ride. Or
  • Very few drivers Apr 23, 2021

    By CaliChic510
    I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
  • Apr 30, 2021

    By Vinson Nobles
    Drivers will accept and then opt out causing a delay even when a more expensive price is selected. If I pay the premium cost but still wait the lower cost time, I feel deceived. The inability to rate drivers who fail to pick up needs addressing. Some driver zip around making it impossible to flag them down. (They act lost and can be very impatient.) What they fail to realize is the tip is related to their patience and ability to communicate with a pickup so that things go smoothly.
  • May 1, 2021

    By Deep Solar
    My biggest problem is that the rating system is skewed. It's super easy to give a 5 Star rating, but more difficult to give a 1-4 Star rating. I believe it would be better to make it so that it's just as difficult to give a 5 star rating as it is to give a 1 star. Where, with lower ratings, you have to give at lease one reason, do the same for 5 stars. That way, there can be more accurate and detailed information in the rating system, and worse drivers can't just slip by. Thank you!
  • Order process more confusing Aug 4, 2018

    By Than Davenport
    I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
  • Apr 28, 2021

    By Bryan Lester
    As far as rides this is on a technical level better than uber. However i drop to three stars because the driver tip screen is designed so that you tip and submit. Which is fine but its easy to miss rating your driver. There doesnt appear to be anyway to go back and rate your driver and some of them deserved five stars and got nothing. And now i feel bad that i cant go and do that for them.
  • HORRIBLE customer service Oct 28, 2019

    By bhurtado9
    Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well. I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end. Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.
  • Frustrated Blind Rider Jul 2, 2019

    By Frustrated Blind Rider
    I use Lyft every day. As someone who is legally blind and cannot drive, I rely on Lyft and Uber a lot. I also use a guide dog. Multiple times, I have run into problems with drivers cancelling for no reason after they see me walking with my dog. They have been trained to know that they have to accept riders with guide dogs, so drivers have learned to not say anything and give no reason at all so they can continue to deny service with impunity. And they do get impunity. As someone who has often followed up on Lyft’s investigations, I know the driver faces little to no repercussions for their actions. I’ve also noticed that blind friends who cannot visually spot cars often have drivers turn impatient on them and cancel the ride after they call and explain they need verbal directions to the location of the car. This is especially frustrating when the driver has parked far away from the actual destination. This is unacceptable. Lyft doesn’t allow you to rate drivers who cancel on you, so there is no recourse for the abandoned rider. Overall, I rely on Lyft, and it’s overall an okay experience, but some days are just awful.
  • Requesting a ride Apr 12, 2021

    By lensienk
    I don’t mind using this app to get to and from work. I usually request my rides in advance. So far example today I requested for my ride to pick me up between 9:50-10am and I made this request at 7:50am this morning. I get a notification from lyft saying my ride was 10 minutes away and at this time it’s 9:14. Which means the driver was getting to my house very early. I don’t mind the driver showing up like 10 minutes but showing up over 20 minute early makes me feel like I’m being rushed out of my house. If I wanted to be rushed out of my house then I wouldn’t have scheduled an advanced ride and just got one on the spot on the app. So then by 9:37am the driver cancelled my ride because I guess they thought I was moving too slow even thought the app told me they would wait until 9:55. So what I’m asking is that can the drives not show up mad early and get frustrated with me because I’m not moving on their terms. There’s a reason why I scheduled a ride in advance just show up at the designated time, trust me I’ll still tip you. Showing up crazy early only makes me feel pressured and not want to tip you.
  • Apr 29, 2021

    By Freddie
    Ok, 2 stars until resolved, will update once it is . Idk if from the last update or what the deal is, but something's gotta give y'all. For weeks my app has decided if it will work, at total random. I can request, and confirm --but after hitting confirm,the screen to connect my driver, will blank out. White screen/spinning wheel of death. Never loads. I have uninstalled, updated, restart. All of it and nothing. Sup with all that? Please resolve asao, as it's affecting my ability to get around
  • May 1, 2021

    By Daniel Green
    The schedule ride feature is garbage. You schedule a ride a day in advance the driver doesn't show up and there's no penalty. You can't even complain, it's ridiculous. I ended up an hour late for work and another co-worker had to wait and also lose an hour of overtime too. These drivers want to be considered full-time employees, they should have to work actual hours and be held accountable when they don't show up. I think it's time to just go back to using regular cabs, they're reliable.
  • Apr 28, 2021

    By John Jenkins
    The app freezes a lot. At first, it took 15 minutes searching for a nearby driver. Then, the app keep freezing after clicking "confirm location". Would close app and start over, and had the same result a dozen times. Luckily my driver showed up, but I didn't even know he was coming, because I did not get a notification. I have a pixel 4a which does not freeze ever, so it is not my phone. This app worked well in the past, but even my driver said he's been having problems lately as well.
  • Future Rides Aug 6, 2018

    By Runnerguy45
    Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
  • DISORGANIZED AND OVERPRICED! Apr 20, 2021

    By LuvGld
    I’ve always raves about Lyft’s customer service and the way they keep a pretty good rep (esp in comparison with Uber’s services) but their customer service has hit an all time low. Lately the Lyfts have been SUPER expensive. It takes me $17 to get to work and lately they’ve been charging $23-40+ for the same ride ?!! There’s been times recently where I order a Lyft and don’t receive one until 30 mins later. I could also have a driver 4 mins away and then receive a notification saying that the “driver canceled” when truly I believe they switched the driver to someone paying a bigger fare. After all, canceling but so many rides effects a driver’s commission and stand with the company. Then they’ll send me someone even further after the previous ride has been canceled! And don’t think about canceling the ride. One time I didn’t get a Lyft for about an hour then they finally assigned a driver that was 12 mins away!! I immediately canceled. Then they CHARGED ME $5 for cancelling!! Claiming that because the driver was already on their way and the $5 will be used as their “gas money”. So pathetic. Lyft has been SO MONEY HUNGRY lately it’s ridiculous. I’m no longer pleased with this service. I’m just using it until I finally get my car. Not pleased with this company anymore at all.
  • Drivers not picking up scheduled spot Jul 21, 2018

    By fedup rider
    I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
  • Unreliable Jan 18, 2021

    By Dillon Currÿ
    I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.
  • Needs a lot of work Dec 11, 2018

    By Demothness
    This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
  • App needs work, Ride/drivers great Sep 5, 2018

    By summersyntax
    Dear Lyft - I hope this helps to improve your app! I tried to edit my ride, then cancel. The app had automatically imputed my home (understandably!) instead of my intended pick up point at the car repair spot; when I realized this, I tapped ‘edit’ which only shows a map instead of my pre- designated destinations - the addresses which I don’t know - hence pre- designated. Why doesn’t the app list them with an option of a map? Or easily allow one to choose that list? Could not quickly find this option - not user friendly. When I tried to cancel, it showed ‘fee waived’ but without saying I had only 2 minutes to cancel - this should be clearly stated with a warning in RED. Thinking the fee would be waived, and I had time, I tried calling the driver; he was no help since he only goes by the inputed map and didn’t know the street where i wanted to meet for the pick up. So I canceled - but then the app showed he was coming anyway, which was confusing since later on I discovered I was charged the cancel fee - plus, it asked to rate the ride - the driver was faultless here and got 5 Stars. I was upset and frustrated, late for my appointment. I hope this is useful- will update rating when improvements are made.
  • Inconvenient and irritating Jan 18, 2021

    By 144p.
    I meant to post this earlier today but I’ve been busy. This app used to be a good way to get a ride but now I’m considering switching to Uber. Today I needed a ride to work with a quick stop at my apartment (to grab a jacket) and tried to get one about an hour before my shift. My first attempt, the app was taking a little bit longer than usual to load so I restarted it. My next attempt was successful and when it found a driver, they were in another city. I understand that there may have been a shortage but after waiting, as soon as the driver was around the corner they switched my tide to another driver. That driver in turn took a while and decided to cancel. After that, I canceled and rebooked my ride and got my original driver again. Luckily she was close by but i ended up having to pay 20 dollars for what originally was supposed to be a 10 dollar ride just so that I could try to be as little late as possible since I couldn’t be in time any longer. The driver also said that the app kept taking her jobs away even when she was close by. I hope you fix this problem but as for now I’ll be taking a break from Lyft.
  • Fraud Oct 25, 2019

    By Farishtaaaaaa
    I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
  • They are selfish, don’t care about their customers or their drivers Mar 21, 2021

    By Kc 414
    I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
  • Apr 27, 2021

    By Dakota Wiersema
    So this has gotten severely out of hand. I rely on the scheduling system a lot. For the past few months I have REPEATEDLY had drivers 'cancel' after waiting 15+ minutes for their arrival when they've almost arrived and end up slapped with another 20+ minute wait- or worse told there's no drivers at all & waiting for a ride for potentially an hour or longer. Again I schedule my rides 90% of the time. I've been told this is caused by the "skip the wait" option. Sorry but if so: that needs to stop.
  • Apr 27, 2021

    By Raul Galindo
    Perhaps the least reliable rideshare app on the market. Ever since the Premium rides were added, finding a "regular" ride has taken 3-4 times as long, awful way to waste your time instead of simply increasing the prices. Have had my rides magically cancel on me while I have had drivers confirm passengers can be updated mid-drive to accommodate a "Premium" ride, tossing your regular one away. Avoid app at all costs if you're trying to be anywhere on time. Regret the last 5 years using them.
  • MAJOR issue with “Wait & Save” Jul 10, 2020

    By jdjfnfkjdjdb
    I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
  • May 6, 2021

    By Davonda
    I used Lyft for the first time ever while ending vacation. I got a 45 minute ride to the airport and was charged $40 which was fine but the next day I get an additional $9 and $22. I sent the company an email about the matter. They said that they run test holds to make sure you have enough to pay for your ride although the ride was already paid for. Its been 6 days still no refund and no further answer. I've never had this with Uber!!! Never again!!!!
  • Bad Experience Jul 4, 2020

    By Nick199645
    My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
  • May 6, 2021

    By Dan P
    the new wait to ride feature is terrible- I have waited now 15 minutes past the pickup window and I still don't have a ride. this is not the first time this has happened either and I'm not the only one this has happened to. Also, I am now late for work; whoever came up with this system should be fired. guess it's public transit or Uber for me. Pity I really liked Lyft
  • Rip off! Mar 22, 2019

    By tgb35545864588
    Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
  • May 5, 2021

    By Jeremy
    Horrible customer service. My phone must have fell out of my pocket in a car and the process to get the phone back should have been a simple call to the driver, instead its a mutli day process of back and forth emails for no reason. Just call the driver its not hard. Furthermore on their website says the easiest way to get your phone back is to open the app and call the driver which is idiotic because the phone is gone, i dont really know if that was supposed to be funny or what

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