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Luno: Buy Bitcoin, Ethereum and Cryptocurrency

Luno: Buy Bitcoin, Ethereum and Cryptocurrency

Luno

Buy & sell cryptocurrency | Blockchain wallet | Bitcoin, Ethereum & more crypto

4.2 Ratings 86K+ Reviews 5M+ Downloads

Ratings & Reviews

Write a Review
  • img Expert
    1. The world of cryptocurrency doesn't have to be confusing! Learn, exchange, sell and buy Bitcoin, Ethereum and more with Luno
    2. Available in 40 countries worldwide: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Iceland, Ireland & more
    3. Cryptocurrency for everyone, everywhere! Just sign up and start making money for your Ludo Wallet

    Reviewed by Kaylin on December 17, 2018

  • Top App for crypto Mar 23, 2021

    By giannetti.G
    First of all, if you haven't used Luno yet make sure you enter the Z86MB5 reward coupon on the signup screen to get 0,001 BTC after purchasing 0,02 of BTC. The one is currently the best trading app ever. Very fast and reliable. You can trade so many coins at the same time. With each update the app has become more and more elegant and fluid. Both the buying and selling interface are now on the same page to make things more enjoyable, I recommend this app. The commissions are reasonable and perfectly in line with the markets, certainly lower than the most famous Wallets. The price is in real time, sending and receiving cryptocurrencies is fast. Their security is incredible, the level of security used to protect the user account, in fact, is one of the best. Excellent support, very present assistance available in several languages ​​and ready to solve any problem in record time and in a professional way, I recommend you.
  • Honestly the best crypto wallet no doubt. Apr 26, 2021

    By Eye of Gods
    Luno is this best crypto wallet no doubt, I have been using luno since 2017 with no issues and I enjoy all features, passed all tests and limitations heading to the top of the hat. Recently in 2021 I noticed a big changes in their policy, verification delay and work ethics due to the influence of central bank. To my opinion, I guess the main objectives of the government and its agencies is to keep the masses poor by all means, now since luno arrived as a financial messiah and has been effective, the government sees it as a treat to their governance and policy so has decided to destabilize the wallet using CBN as bait in order to frustrate the users and the masses in it. Clearly luno offers better rates and low cost then most other crypto wallet recognized by the government and propagated through the internet and media. Thank You!
  • Jul 23, 2021

    By JL C
    Everyday bugfix update, meaning the app is extremely unstable within, probably try it again in a few years, clearly not today, not a loss tho, since it only has a few coins to trade.
  • Account blocking Jan 22, 2021

    By mooshmg
    With due respect to your organization, I don’t know why Luno will always threaten to block my Account because of limitation on my money, which I have done what I could with the document I have available to verify in other to increase my limit, Luno should know that quite number of Nigerians don’t have valid I.d card, and we that have only have the temporary one which is made from ordinary paper, hence the document got rumpled no matter how careful you are, maybe you should find another easy means to verify your customer if your intentions are not to lock my account with my money stack inside, I just want you to know I have options, it takes only my finger to delete the Luno App. Thanks !!!
  • Jul 26, 2021

    By Arctic Follower
    In price alerts it will be great to put a "Both" button because it is very inconvenient to select only "more than" and "less than" buttons one at a time.
  • Great app but lacking a community forum Feb 28, 2020

    By GuyWitney
    Luno is a great app for the cryptocurrencies it allows one to trade. Easy to use, fairly fast (mostly) and so far has been secure. Transactions are intuitive and getting money in and out is quick. I just wish there was a community forum embedded in the app. Mainly so people could vent, or at least explain stuff. There are times when I think herd mentality overtakes the market and it drops or rises without a reasonable explanation. For example, there’s no logic why cryptocurrency values fall when stocks and stock futures values fall. Yet that’s what’s been happening. If users of cryptocurrencies had a better understanding of their utility and reason for existing I don’t think we’d see volatility paired with stocks.
  • Jul 25, 2021

    By Funanya Cynthia
    Nice application luno is good, wonderful and works well. but please it should be updated so that transfer from bank and deposit to bank will be working. to be easier.
  • Follow on from “Great first crypto app” review Mar 2, 2018

    By Parker-san
    Experience is an awesome tool to work out what’s good and what isn’t. On someone else’s advice, I used AltCoinTrader to do my first bitcoin payment transaction..... For those of you who think Luno is expensive... think again. ACT will charge you for depositing money, withdrawing it, buying or selling cryptocurrency on their exchange and a cr@pload to pay anyone in bitcoin. Take some time to understand the Luno fees and by comparison you’ll find they are not that bad. The “Taker” and “Maker” fee policy is particularly good by comparison, if you have the stomach for waiting for your trades to process.... Makers pay no fees at all. Enjoy!
  • Jul 20, 2021

    By Steven Ronald Randall
    Great app all round easy to use... but unfortunately for day trading crypto it lacks stats and graphical features from the time you bought to how much you've earned or lost... by day week month 3month 6month 1year would be very helpful
  • Top App for crypto Mar 23, 2021

    By giannetti.G
    First of all, if you haven't used Luno yet make sure you enter the Z86MB5 reward coupon on the signup screen to get 0,001 BTC after purchasing 0,02 of BTC. The one is currently the best trading app ever. Very fast and reliable. You can trade so many coins at the same time. With each update the app has become more and more elegant and fluid. Both the buying and selling interface are now on the same page to make things more enjoyable, I recommend this app. The commissions are reasonable and perfectly in line with the markets, certainly lower than the most famous Wallets. The price is in real time, sending and receiving cryptocurrencies is fast. Their security is incredible, the level of security used to protect the user account, in fact, is one of the best. Excellent support, very present assistance available in several languages ​​and ready to solve any problem in record time and in a professional way, I recommend you.
  • Honestly the best crypto wallet no doubt. Apr 26, 2021

    By Eye of Gods
    Luno is this best crypto wallet no doubt, I have been using luno since 2017 with no issues and I enjoy all features, passed all tests and limitations heading to the top of the hat. Recently in 2021 I noticed a big changes in their policy, verification delay and work ethics due to the influence of central bank. To my opinion, I guess the main objectives of the government and its agencies is to keep the masses poor by all means, now since luno arrived as a financial messiah and has been effective, the government sees it as a treat to their governance and policy so has decided to destabilize the wallet using CBN as bait in order to frustrate the users and the masses in it. Clearly luno offers better rates and low cost then most other crypto wallet recognized by the government and propagated through the internet and media. Thank You!
  • Jul 23, 2021

    By JL C
    Everyday bugfix update, meaning the app is extremely unstable within, probably try it again in a few years, clearly not today, not a loss tho, since it only has a few coins to trade.
  • Account blocking Jan 22, 2021

    By mooshmg
    With due respect to your organization, I don’t know why Luno will always threaten to block my Account because of limitation on my money, which I have done what I could with the document I have available to verify in other to increase my limit, Luno should know that quite number of Nigerians don’t have valid I.d card, and we that have only have the temporary one which is made from ordinary paper, hence the document got rumpled no matter how careful you are, maybe you should find another easy means to verify your customer if your intentions are not to lock my account with my money stack inside, I just want you to know I have options, it takes only my finger to delete the Luno App. Thanks !!!
  • Jul 26, 2021

    By Arctic Follower
    In price alerts it will be great to put a "Both" button because it is very inconvenient to select only "more than" and "less than" buttons one at a time.
  • Great app but lacking a community forum Feb 28, 2020

    By GuyWitney
    Luno is a great app for the cryptocurrencies it allows one to trade. Easy to use, fairly fast (mostly) and so far has been secure. Transactions are intuitive and getting money in and out is quick. I just wish there was a community forum embedded in the app. Mainly so people could vent, or at least explain stuff. There are times when I think herd mentality overtakes the market and it drops or rises without a reasonable explanation. For example, there’s no logic why cryptocurrency values fall when stocks and stock futures values fall. Yet that’s what’s been happening. If users of cryptocurrencies had a better understanding of their utility and reason for existing I don’t think we’d see volatility paired with stocks.
  • Jul 25, 2021

    By Funanya Cynthia
    Nice application luno is good, wonderful and works well. but please it should be updated so that transfer from bank and deposit to bank will be working. to be easier.
  • Follow on from “Great first crypto app” review Mar 2, 2018

    By Parker-san
    Experience is an awesome tool to work out what’s good and what isn’t. On someone else’s advice, I used AltCoinTrader to do my first bitcoin payment transaction..... For those of you who think Luno is expensive... think again. ACT will charge you for depositing money, withdrawing it, buying or selling cryptocurrency on their exchange and a cr@pload to pay anyone in bitcoin. Take some time to understand the Luno fees and by comparison you’ll find they are not that bad. The “Taker” and “Maker” fee policy is particularly good by comparison, if you have the stomach for waiting for your trades to process.... Makers pay no fees at all. Enjoy!
  • Jul 20, 2021

    By Steven Ronald Randall
    Great app all round easy to use... but unfortunately for day trading crypto it lacks stats and graphical features from the time you bought to how much you've earned or lost... by day week month 3month 6month 1year would be very helpful
  • ASAP ATTENTION NEEDED!!! Funds inside a permanently close Luno account. Mar 7, 2021

    By Ayodelejoshua
    A fast attention and a quick solution is needed on this please. Bitcoins and etherium are locked inside my Luno account. I don’t know what issue I have and I provided all what Luno needed anytime they ask of it from me. I don’t know i have been notify that I should stop using Luno again since last year September because I don’t think I did anything wrong or I don’t verify my Luno account either. My money is inside my Luno account which is permanently close. The money is sent to me so I can keep it and later give the person when he needs it. The money is 520,000 Nigeria Naira and this money inside my Luno account is between life and death please. I need you to help me open my Luno account ASAP so I can send the coins out of there please. Please contact me ASAP on it. Thanks. I’m looking forward to your swift response. Your able customer.
  • Jul 22, 2021

    By Guluere Chan
    Does not update fast enough, trying to buy and sell, setting orders and taking them off there is like a 5 min delay before you can do something else. Luno lies to you, its UI and UX is designed to make you buy and sell as many times as possible, which would make them money. You will lose a lot of your money to the fees, and it would be because you got tricked into buying at a higher price than it is shown. Take it from me, I lost almost 900, thinking that green candle means good to buy.
  • Jul 28, 2021

    By Jesse Johnson
    SLOW MARKET ORDER EXECUTION Today was one of many times that my stop-loss order was not executed and in turn lost me my profits for my trade. It is frustrating and unacceptable, that a company such as luno has such slow market order execution. I thought putting in stop-loss orders would protect my profit. Clearly not when you this luno app. I would please like to know why my stop-loss ordered are not executing and what is being done to make market order execution faster.
  • Jul 27, 2021

    By 100% FREE & LEGIT ONLINE COOL MONEY
    Useless and stupid update.This crypto wallet is more or less dead, because it has no p2p deposit and withdrawal, no new coins like shiba inu,bittorrent,axie infinity etc. Infact nothing is working, every about this wallet is just stagnant and useless. I wish i can give zero star.
  • Slow Support System Jun 14, 2020

    By Iamsheffy
    I’ve been using this App since 2016 and to my surprise my account was locked due to limit exceeded and asked me to verify my identity due to the KYC policy. I’ve done that I’ve sent in all required documents and the Support system has not even for once replied me I don’t think that’s a way to treat customers you guys made me have a bad impression about Bitcoin Wallet No one to Reachout to No Customer Care Line to Call My Money is Just in there and that’s all the money I have I can’t even get to feed myself my business reputation is lost due to Not been able to pay my customers please and please if you think I can’t use LUNO then let me withdraw my Coins and leave your Platform This is so Frustrating Not Good At All I’ve been to all your social Media and No responses yet 😞😞😞😞😞😞😞😞😞😞
  • Jul 19, 2021

    By james lin
    This is a very dissapointing app, after I made the deposit, I was asked to send numrouse other supporting document, and now it's 4 days passed I still cant send my crypto, my investment time is all wasted, what a incompetent app. I do not reccomend those who want quick transactions. Unless you can wait weeks.
  • Unable to verify identity Jun 27, 2020

    By Upda7e
    This app is the most frustrating app I have ever used. I received bitcoin into my wallet address and surprisingly I could not send out bitcoin,after several attempts to send or withdraw in my local currency because they keep telling me “unable to withdraw as it exceed your withdrawal limit”. So I thought to verify my account in other to increase my withdrawal limit so as to withdraw my locked funds. I uploaded my National ID card still did not get verified,I even uploaded severally my original international passport,I still got the “unable to verify your identity “ I really don’t know what they want and I have over a thousand dollars in that wallet,I can’t send out bitcoin,ethereum or even withdraw in my local currency. If you want a video call so as to verify my identity I am in. This is really frustrating,I will forever regret using this app.
  • Jul 20, 2021

    By Paul Windstaan
    Worse app ever, going back and forth, can't literally keep logged in, i am just doing the sign up, over and over, no further instructions, just why create an app if one can't use it. I uninstalled it
  • What an awful trading interface Feb 9, 2018

    By agruent
    The price of ether is listed in rands, but you can’t trade in rands and see what price you are going to pay. It’s an utter black box. You can’t see an order book. You can’t toggle between candlesticks of different timeframes. You can’t see their ether price since it listed on the exchange. You can’t scroll a cursor over the price curve to see the price at different points in time. This app has been around for how long and the still don’t have the most basic features? I think somebody should come along and put them out of business. They will have a short lived monopoly in SA if they don’t sort their product out.
  • Withdrawal limit Jul 14, 2020

    By jSK Ari
    The monthly withdrawal limit is too small, and the idea of having to update the account with information to increase the limit doesn’t make much sense to me. Why not have every new registering members put in all requirements before using the app?. Not asking them for more after they are already in and making transactions. It takes time and delays activities. Currently now I’m being delayed because I have to upgrade the account with more information before the limit can be increased. This is crypto, the limit should be very high.
  • Stupid App!! Aug 28, 2020

    By Justice_dc_541
    This is the most useless app i have ever seen.. Now if you don’t know how to use computers or program softwares, Get off the market. I have tried to sell or send out my BTC and it only says “the amount is lower than the minimum”. I have added money to my account through Flutterwave and i have also tried to send as BTC and still the same problem.. I tried sending to my account still the same problem. This isn’t right, you’re holding people’s money and stopping us from getting to our activities required with cryptocurrency or money withdrawal. This is definitely the worst of all.

No reviews available

  • img Expert
    1. The world of cryptocurrency doesn't have to be confusing! Learn, exchange, sell and buy Bitcoin, Ethereum and more with Luno
    2. Available in 40 countries worldwide: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Iceland, Ireland & more
    3. Cryptocurrency for everyone, everywhere! Just sign up and start making money for your Ludo Wallet

    Reviewed by Kaylin on December 17, 2018

  • Top App for crypto Mar 23, 2021

    By giannetti.G
    First of all, if you haven't used Luno yet make sure you enter the Z86MB5 reward coupon on the signup screen to get 0,001 BTC after purchasing 0,02 of BTC. The one is currently the best trading app ever. Very fast and reliable. You can trade so many coins at the same time. With each update the app has become more and more elegant and fluid. Both the buying and selling interface are now on the same page to make things more enjoyable, I recommend this app. The commissions are reasonable and perfectly in line with the markets, certainly lower than the most famous Wallets. The price is in real time, sending and receiving cryptocurrencies is fast. Their security is incredible, the level of security used to protect the user account, in fact, is one of the best. Excellent support, very present assistance available in several languages ​​and ready to solve any problem in record time and in a professional way, I recommend you.
  • Honestly the best crypto wallet no doubt. Apr 26, 2021

    By Eye of Gods
    Luno is this best crypto wallet no doubt, I have been using luno since 2017 with no issues and I enjoy all features, passed all tests and limitations heading to the top of the hat. Recently in 2021 I noticed a big changes in their policy, verification delay and work ethics due to the influence of central bank. To my opinion, I guess the main objectives of the government and its agencies is to keep the masses poor by all means, now since luno arrived as a financial messiah and has been effective, the government sees it as a treat to their governance and policy so has decided to destabilize the wallet using CBN as bait in order to frustrate the users and the masses in it. Clearly luno offers better rates and low cost then most other crypto wallet recognized by the government and propagated through the internet and media. Thank You!
  • Account blocking Jan 22, 2021

    By mooshmg
    With due respect to your organization, I don’t know why Luno will always threaten to block my Account because of limitation on my money, which I have done what I could with the document I have available to verify in other to increase my limit, Luno should know that quite number of Nigerians don’t have valid I.d card, and we that have only have the temporary one which is made from ordinary paper, hence the document got rumpled no matter how careful you are, maybe you should find another easy means to verify your customer if your intentions are not to lock my account with my money stack inside, I just want you to know I have options, it takes only my finger to delete the Luno App. Thanks !!!
  • Jul 26, 2021

    By Arctic Follower
    In price alerts it will be great to put a "Both" button because it is very inconvenient to select only "more than" and "less than" buttons one at a time.
  • Great app but lacking a community forum Feb 28, 2020

    By GuyWitney
    Luno is a great app for the cryptocurrencies it allows one to trade. Easy to use, fairly fast (mostly) and so far has been secure. Transactions are intuitive and getting money in and out is quick. I just wish there was a community forum embedded in the app. Mainly so people could vent, or at least explain stuff. There are times when I think herd mentality overtakes the market and it drops or rises without a reasonable explanation. For example, there’s no logic why cryptocurrency values fall when stocks and stock futures values fall. Yet that’s what’s been happening. If users of cryptocurrencies had a better understanding of their utility and reason for existing I don’t think we’d see volatility paired with stocks.
  • Follow on from “Great first crypto app” review Mar 2, 2018

    By Parker-san
    Experience is an awesome tool to work out what’s good and what isn’t. On someone else’s advice, I used AltCoinTrader to do my first bitcoin payment transaction..... For those of you who think Luno is expensive... think again. ACT will charge you for depositing money, withdrawing it, buying or selling cryptocurrency on their exchange and a cr@pload to pay anyone in bitcoin. Take some time to understand the Luno fees and by comparison you’ll find they are not that bad. The “Taker” and “Maker” fee policy is particularly good by comparison, if you have the stomach for waiting for your trades to process.... Makers pay no fees at all. Enjoy!
  • ASAP ATTENTION NEEDED!!! Funds inside a permanently close Luno account. Mar 7, 2021

    By Ayodelejoshua
    A fast attention and a quick solution is needed on this please. Bitcoins and etherium are locked inside my Luno account. I don’t know what issue I have and I provided all what Luno needed anytime they ask of it from me. I don’t know i have been notify that I should stop using Luno again since last year September because I don’t think I did anything wrong or I don’t verify my Luno account either. My money is inside my Luno account which is permanently close. The money is sent to me so I can keep it and later give the person when he needs it. The money is 520,000 Nigeria Naira and this money inside my Luno account is between life and death please. I need you to help me open my Luno account ASAP so I can send the coins out of there please. Please contact me ASAP on it. Thanks. I’m looking forward to your swift response. Your able customer.
  • Easy to use! But lacks some important info. Mar 7, 2018

    By Nikgera_
    Luno is a great way into the crypto world. Simple and easy to use. I was glad to see ethereum was added and could be bought directly from ZAR. Luno has informative cards displayed on the home page and helps users to understand Bitcoin and crypto trading - so is not just a trading site but a source of crypto education. As a South African I send crypto currency from luno to other international crypto trading sites to invest in other coins besides Bitcoin and ethereum - it would be great to inform users that sending Bitcoin to another exchange platform is alot more expensive than sending ethereum. Buying ethereum with ZAR is convenient, however luno lacks a detailed and sufficiently informative ZAR/ETH graph like the one provided for ZAR/BTC. This is very inconvenient considering lunos reputation for having a great user interface and can lead to making poorly judged trades.
  • Jul 23, 2021

    By Pierre Crous
    No glitches. No problems. Easy to use. Luno as far as i can understand is not for daytime trading. It is a solid and stable investment platform for long term investors. Reasonable returns. Fees are charged for services rendered , and Luno does deliver. Great job guys. Instead of changing Luno to accommodate daytime traders leave it as is for the long term investors ,why not create a stand alone daytime platform ?
  • Jul 23, 2021

    By muhammad hafiz sabani
    so far as long as i'm the user,nothing problem with the app.easy to use and the deposit or the withdraw process quite fast.overall great app for the beginner and pros. =)
  • Jul 25, 2021

    By Funanya Cynthia
    Nice application luno is good, wonderful and works well. but please it should be updated so that transfer from bank and deposit to bank will be working. to be easier.
  • Jul 24, 2021

    By MUHAMMAD ALFA
    The apps is simple and easy to understand. But, I suggest that Luno should offer more type of coins such as doggecoin etc. Also, Luno should have features PnL for the user to track their daily profit n loss.
  • LUNO Jan 21, 2021

    By ALKAZ RAIN
    LUNO is a wonderful App , It’s fast and reliable , my only problem with it boil down to the charges !!! It’s too much . Please , I humbly beg you to look into the Charges placed per Transaction . Most of your customers I know directly no long make use of LUNO because of it high charges . Apart from that I think it’s the best so far .
  • It’s now freezing Jan 30, 2019

    By ebinuga
    I logged in today into this app but before I could click on anything twice it freezes, I closed and opened it for almost three times but the same thing. What’s happening.
  • More cryptocurrency please Aug 20, 2018

    By dewanexxxxxxx
    I really do like Luno. I use it all the time for ease of transaction. I feel transaction fee is a bit expensive but bearable. My two complaints are poor ETH market structure like BTC; also introduce more currencies especially NEP - 5 (NEO) & BCH. More grease to your elbows. Well done to the LUNO team.
  • Good service Dec 8, 2017

    By ashfordgeetp
    Great platform to buy and sell cryptos. Please add a functionality where users can buy Bitcoin directly from credit card instead of EFT (which takes up to 2 days to clear ) (SA banks ). Other exchanges like coinbase have that .
  • Great app Jan 9, 2021

    By HaloHeadHunter
    This app is great. Not too complicated for beginners in crypto, has a nice look. The only thing that bothers me is the transaction fees. Sometimes they can be very annoying. I can’t move my money at all without a percentage of it being reduced
  • It’s nice app overall. Jan 10, 2021

    By lauray2020
    It’s nice app overall. However it takes too long confirm payment and signs out automatically too often
  • Very Happy Jul 8, 2020

    By eferoghene
    Am very happy why using luno app, it works very well and very fast as well, just that their charges is too much..... they should try and reduce the charges. If not apart from the charges the app is okay.
  • Good service but ..: Dec 20, 2017

    By Klisco1
    Why not add a passcode like Blockchain before logging into the account dashboard. Just don’t like it when I give people my phone and they open it to see my funds
  • Jul 23, 2021

    By JL C
    Everyday bugfix update, meaning the app is extremely unstable within, probably try it again in a few years, clearly not today, not a loss tho, since it only has a few coins to trade.
  • Jul 20, 2021

    By Steven Ronald Randall
    Great app all round easy to use... but unfortunately for day trading crypto it lacks stats and graphical features from the time you bought to how much you've earned or lost... by day week month 3month 6month 1year would be very helpful
  • Jul 24, 2021

    By sefako lichaba
    Easy and usable 👌.eish!💰 but it's very very hard to deposit really each and every time this upp is delaying for deposit to reflect.y?
  • Suggestions Mar 18, 2021

    By BishopNas
    Owing to the recent development by the CBN concerning cryptocurrency tradings a lot of Nigerians have been deeply affected by this especially me Pls I suggest u create a platform which allows peer to peer bargains while Luno moderates the transactions just like Paxful amongst others... Now this allows individuals who have account with Luno make transactions while Luno regulates the rates and fees attached. I can’t even buy from my accounts and sending from other blockchains is quiet expensive If Luno have an open platform for its members to chat and trade amongst themselves the I think it would help solve the current issue on ground. Thanks
  • Oladollars May 27, 2020

    By oladollars
    The app is indeed a great one no doubt! But I noticed you can only perform just a single transaction on it and subsequent transactions wouldn’t go through with the same bank unless you change the bank, it’ll keep on writing try again with another bank etc. moreso, it got to a point where my money wouldn’t be deposited instantly it’ll write wrong OTP whereas it’s the right one until I logged a complaint before it’d be reflected! Please check and correct this. A bank should be able to make as many transactions a day. Thanks
  • Withdrawal not showing in my bank account Jul 21, 2020

    By Terabyte7
    I have been using Luno for a while and enjoyed every bit of their services but to my surprise I transferred #10,000 from my Luno wallet to my GTBank account yesterday and didn’t receive the money yet. I called my bank this morning and no incoming or pending transaction in my account. I wrote to support as well and no reply yet. Why is this happening please, I need answer
  • Managable Jul 18, 2020

    By zaddex
    You guys are ok..good work here ..your app is very good but your customers service is very poor and your web services is very unreliable..I can’t even login to web...i keep verifying recaptcha forever ..please work on that And i think we should be able to do somethings like change of phone number on the apps we must not login to the web to do that because the web is so unreliable
  • Not functional as the old version May 6, 2018

    By Sirlahm
    This luno newly updated app is not as functional as the old one Where you got to check the amount of a particular bitcoin in Naira as you type in the bitcoin amount under the sell option and now that feature has been removed from the app please make necessary amendment to this request thanks in advance. If this is input back i will rate 5 star
  • Inaccurate price information update Apr 18, 2021

    By Very Angry Customer67536747
    Luno price of crypto in naira is ridiculously high, I don’t even know the exact value of my coin right now. Bitcoin price just dropped by >10% this morning but your price on Luno is still the same as yesterday, the price chart is flat. This is ridiculous. How will I know you people aren’t stealing from me ? Please fix this
  • National identity card Mar 6, 2021

    By Ray kuti
    I’m sure you’re aware of the severe Nimc issues in Nigeria presently and so not everyone has the original copy but mostly the temporary copy which is just one sided but it is unacceptable to your system as I have tried it numerous times you should at least try accepting that too as means of verification thanks
  • Slow Support System Jun 14, 2020

    By Iamsheffy
    I’ve been using this App since 2016 and to my surprise my account was locked due to limit exceeded and asked me to verify my identity due to the KYC policy. I’ve done that I’ve sent in all required documents and the Support system has not even for once replied me I don’t think that’s a way to treat customers you guys made me have a bad impression about Bitcoin Wallet No one to Reachout to No Customer Care Line to Call My Money is Just in there and that’s all the money I have I can’t even get to feed myself my business reputation is lost due to Not been able to pay my customers please and please if you think I can’t use LUNO then let me withdraw my Coins and leave your Platform This is so Frustrating Not Good At All I’ve been to all your social Media and No responses yet 😞😞😞😞😞😞😞😞😞😞
  • Withdrawal limit Jul 14, 2020

    By jSK Ari
    The monthly withdrawal limit is too small, and the idea of having to update the account with information to increase the limit doesn’t make much sense to me. Why not have every new registering members put in all requirements before using the app?. Not asking them for more after they are already in and making transactions. It takes time and delays activities. Currently now I’m being delayed because I have to upgrade the account with more information before the limit can be increased. This is crypto, the limit should be very high.
  • Unable to purchase Jul 21, 2021

    By ikolobi
    I wanted to buy bitcoin using my bank in making the purchase both this app keeps saying bitcoin won’t be purchased due to the federal government policy and have done verifications,but due to this problem I’m scared to receive bitcoin into the wallet by external means I don’t know what might happen if I receive money,don’t want my account locked
  • Account Locked Jun 16, 2019

    By EP_042
    My account has been locked for 3days now and I don’t know why, I was asked to upload my Identity card along with a piece of paper with a date clearly written on it, I did likewise, but I’m still getting the same message each time I open my wallet. I need help in fixing this, then I’ll increase the Star
  • Not very good Dec 23, 2017

    By tomsawyer42
    The iOs version cant be viewed in landscape specially the graphs. Then the graphs that are there are very inaccurate when compared with prices that were actually traded. I have to consistently keep 2 apps open to see what the trends are etc. I know my review wont make a difference but thought I’d put it out there.
  • Luno fail to release payment May 14, 2020

    By shyne1010
    It very hard to make transfer from wallet to bank this is annoying when yu have customers waiting to receive there payment and yu give complain that luno didn’t release yur money this is bad
  • Jul 22, 2021

    By Guluere Chan
    Does not update fast enough, trying to buy and sell, setting orders and taking them off there is like a 5 min delay before you can do something else. Luno lies to you, its UI and UX is designed to make you buy and sell as many times as possible, which would make them money. You will lose a lot of your money to the fees, and it would be because you got tricked into buying at a higher price than it is shown. Take it from me, I lost almost 900, thinking that green candle means good to buy.
  • Jul 28, 2021

    By Jesse Johnson
    SLOW MARKET ORDER EXECUTION Today was one of many times that my stop-loss order was not executed and in turn lost me my profits for my trade. It is frustrating and unacceptable, that a company such as luno has such slow market order execution. I thought putting in stop-loss orders would protect my profit. Clearly not when you this luno app. I would please like to know why my stop-loss ordered are not executing and what is being done to make market order execution faster.
  • Jul 27, 2021

    By 100% FREE & LEGIT ONLINE COOL MONEY
    Useless and stupid update.This crypto wallet is more or less dead, because it has no p2p deposit and withdrawal, no new coins like shiba inu,bittorrent,axie infinity etc. Infact nothing is working, every about this wallet is just stagnant and useless. I wish i can give zero star.
  • Jul 19, 2021

    By james lin
    This is a very dissapointing app, after I made the deposit, I was asked to send numrouse other supporting document, and now it's 4 days passed I still cant send my crypto, my investment time is all wasted, what a incompetent app. I do not reccomend those who want quick transactions. Unless you can wait weeks.
  • Unable to verify identity Jun 27, 2020

    By Upda7e
    This app is the most frustrating app I have ever used. I received bitcoin into my wallet address and surprisingly I could not send out bitcoin,after several attempts to send or withdraw in my local currency because they keep telling me “unable to withdraw as it exceed your withdrawal limit”. So I thought to verify my account in other to increase my withdrawal limit so as to withdraw my locked funds. I uploaded my National ID card still did not get verified,I even uploaded severally my original international passport,I still got the “unable to verify your identity “ I really don’t know what they want and I have over a thousand dollars in that wallet,I can’t send out bitcoin,ethereum or even withdraw in my local currency. If you want a video call so as to verify my identity I am in. This is really frustrating,I will forever regret using this app.
  • Jul 20, 2021

    By Paul Windstaan
    Worse app ever, going back and forth, can't literally keep logged in, i am just doing the sign up, over and over, no further instructions, just why create an app if one can't use it. I uninstalled it
  • What an awful trading interface Feb 9, 2018

    By agruent
    The price of ether is listed in rands, but you can’t trade in rands and see what price you are going to pay. It’s an utter black box. You can’t see an order book. You can’t toggle between candlesticks of different timeframes. You can’t see their ether price since it listed on the exchange. You can’t scroll a cursor over the price curve to see the price at different points in time. This app has been around for how long and the still don’t have the most basic features? I think somebody should come along and put them out of business. They will have a short lived monopoly in SA if they don’t sort their product out.
  • Stupid App!! Aug 28, 2020

    By Justice_dc_541
    This is the most useless app i have ever seen.. Now if you don’t know how to use computers or program softwares, Get off the market. I have tried to sell or send out my BTC and it only says “the amount is lower than the minimum”. I have added money to my account through Flutterwave and i have also tried to send as BTC and still the same problem.. I tried sending to my account still the same problem. This isn’t right, you’re holding people’s money and stopping us from getting to our activities required with cryptocurrency or money withdrawal. This is definitely the worst of all.
  • Terrible Dec 22, 2018

    By Red Sparticus
    Very upsetting. Since I got the app, I’ve had nothing but trouble. It does not sync with the Authenticator app. And when it finally does I finally get password the I want. And now it’s asking me to log in. And I now it’s saying error. This has been going on for over a week. I’ve given multiple chances. This app is not working at all. Can’t log in to either account. Couldn’t be more upset. One thing I don’t like is my money being played with. And if this app does all this and I haven’t even deposited my btc yet?? Imagine the double if have to go they to get my money out. If it won’t even let me log in right.
  • May 28, 2021

    By Kelley Warner
    Poor customer service. I have been locked out of my account for weeks even though I have followed all guide lines regarding security and verification. I have tried to make contact several times and just receive a copy paste response. There is no number to call and everything is automated....I wouldn't advise getting this app as there is no one to assist should anything go wrong. I cannot deposit or withdraw any money.

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