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Lugg - Moving & Delivery

Lugg - Moving & Delivery

Lugg

On-Demand Movers, Furniture Delivery, Junk Removal, & More

4.9 Ratings 29K+ Reviews 50K+ Downloads

Ratings & Reviews

4.9
28.8K+ Ratings
  1. 5
    94+%
  2. 4
    3+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    2+%
Write a Review
  • Dec 16, 2020

    By MK Brown
    Exceptional service. I've used the service twice. The movers have been reliable, brought the appropriate equipment and supplies and got everything moved with no time wasted and no damage. I like thay app is easy to use and keeps you informed of when the movers arrive and when your stuff is being delivered.
    more
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
    more
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
    more
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
    more
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
    more
  • Feb 19, 2021

    By Alex Dorey
    Their app is old and doesn't reflect current referral deals and support doesn't honor the posted deals so they get a 1 star. They shouldn't promote referrals in the app if they won't honor them.
  • Nov 13, 2020

    By Kimberly K. Harris
    Looks like this app isn't even close to finished??!! I put in a pickup address and hit continue and it says "we're sorry but we haven't expanded that far yet"?? What does that mean?? They advertised this as an app that gets you help moving things you buy from local marketplace apps! So why can it not handle entering a residential address??
    more
  • Great workers, misleading app Jul 6, 2019

    By seaceacee
    My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
    more
  • Dec 31, 2020

    By Levon S
    They could not deliver the item to my living room due to weight limitations and asked me to pay for an additional crew. That was not communicated in the beginning. I refused to pay for additional crew and they took the item back to store without reimbursing me as promised for not delivered item. Do not use their service if you do not want to be charged for non existent service. There is no phone with customer service. Only email. Bad, bad, bad company and bad, bad, bad service! Will notifyCostco
    more
  • Apr 8, 2021

    By Nathan Galvez
    This is not a review of the delivery guys, this is a review of their logistics and customer service. we were charged 440 dollars to move a fridge five miles. and it took 4 hours. they also don't have a customer service phone number. I will never use this company again and I intend to report them to the better business borough.
    more

No reviews available

  • Dec 16, 2020

    By MK Brown
    Exceptional service. I've used the service twice. The movers have been reliable, brought the appropriate equipment and supplies and got everything moved with no time wasted and no damage. I like thay app is easy to use and keeps you informed of when the movers arrive and when your stuff is being delivered.
    more
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
    more
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
    more
  • Feb 14, 2020

    By Melinda Kanios
    The luggers are neatly dressed, courteous, careful, and efficient. You can schedule same day! And they arrive within the time window! The rates are reasonable but they do add up. Hint: move as many things to the curb before they arrive in order to decrease the time they're on the clock.
    more
  • Wow!!! Jun 18, 2018

    By ferilla
    Amazing! What a great experience. I was struggling for a few days about how to get a little loveseat I got on Craig’s list into my second floor apartment, especially with little ones around. I found out about Lugg and within 2 hours it had been picked up and delivered into the exact spot I wanted it. They were fast, clean, courteous, helpful, I couldn’t say enough good things. I loved that I could track their ride through the app so I knew exactly when they would be arriving. This is definitely providing a major service for something that was always a challenge to figure out. I already have another delivery scheduled for tomorrow and look forward to being a regular customer.
    more
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
    more
  • Feb 22, 2019

    By A Google user
    If i could rate the service, I'd give it five stars. However, the app is 4 star. Unlike rideshare services like Uber or Lyft, the user isnt notified that a Lugg crew has accepted the request. So you end up waiting around and hoping that the crew arrives within the specified time. In our case, the crew was a few minutes late. But we were so relieved that they showed up, it didnt matter. Our Lugg pair was polite, respectful, and delivered our parcels without issue. We will definitely use them again
    more
  • Movers are great, app gets a little stuck Nov 7, 2018

    By OnDeadline12
    Love the concept and so glad Lugg exists! The movers are hard working people who take care with your stuff. The app itself however needs some work. It will get stuck on some screens, especially during setup. I had to quit the app and start again a few times to get it to work. I wanted to be able to add a photo to my profile but it won’t let me update that. Liked the push alerts before and during the move, like the gps/map the drive feature. Was expecting a final push alert to rate the move in the end, but it never appeared; had to open the app to do that. Would be great if it was more clear on how the toll is paid when crossing the bridge. Will continue to use Lugg.
    more
  • Oct 21, 2018

    By Phuong Vu
    Quite happy with my experience moving a bed, tables, and some boxes 4 miles between two apartments in San Francisco. Movers arrived within window I scheduled, were friendly, professional, worked quickly. I made an error in my payment, emailed Support and they got back to me within hours on a Saturday night. Would recommend.
    more
  • Awesome! Jun 21, 2018

    By Mmweb7
    I literally never write reviews but would like to say great app, affordable move, really glad to have this service in the area. Was very happy with app experience, the service, tracking, and the dudes moving my stuff. Made getting a couch with 15 hour notice SO much better. And was not too crazy $$ for moving one couch from Oakland to SF... and the costs of doing something for just one thing is usually what prevents me from getting furniture so was relieved. Only complaint is there’s a bug in the Instructions to Movers section that has the caps lock spazzing out keeping it in caps then taking off then on. Made writing notes to them hard. Would definitely suggest and use again.
    more
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
    more
  • Great workers, misleading app Jul 6, 2019

    By seaceacee
    My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
    more
  • No longer impressed Aug 16, 2018

    By kimber224522
    I was impressed with this company the first two times I used them to deliver furniture from Z-Gallerie’s warehouse. That changed when I had this service move personal items from 1 house to another on April 30th. The two movers were as slow as snails and could move only 1 thing between them. They had 1 dolly and would together take 1 box at a time out to the van. They also had to stop and move the truck twice because of parking in areas where they shouldn’t have. It took 118 mins to load a few things and only 12 mins to unload. I complained but only received compensation for the time it took them to park correctly. I ended up having to call Lugg the next day to move the rest of my things. It was a holiday weekend and there weren’t other options, to their credit. I also tried to give a 4 star rating to the 2nd crew but accidentally gave it to the 1st crew and couldn’t change it.
    more
  • Sep 22, 2018

    By A Google user
    I just paid for this service to help us move a couch from the store to our home and I got the text saying to download the app so we can contact our movers but we are unable to even open the app! It stays on the loading screen and I've been unable to even access it. We got the confirmation text that our mover is on his way but I'm anxious since we can't keep in contact with him. I'll update later if/when our service is complete!
    more
  • Feb 19, 2021

    By Alex Dorey
    Their app is old and doesn't reflect current referral deals and support doesn't honor the posted deals so they get a 1 star. They shouldn't promote referrals in the app if they won't honor them.
  • Nov 13, 2020

    By Kimberly K. Harris
    Looks like this app isn't even close to finished??!! I put in a pickup address and hit continue and it says "we're sorry but we haven't expanded that far yet"?? What does that mean?? They advertised this as an app that gets you help moving things you buy from local marketplace apps! So why can it not handle entering a residential address??
    more
  • Dec 31, 2020

    By Levon S
    They could not deliver the item to my living room due to weight limitations and asked me to pay for an additional crew. That was not communicated in the beginning. I refused to pay for additional crew and they took the item back to store without reimbursing me as promised for not delivered item. Do not use their service if you do not want to be charged for non existent service. There is no phone with customer service. Only email. Bad, bad, bad company and bad, bad, bad service! Will notifyCostco
    more
  • Apr 8, 2021

    By Nathan Galvez
    This is not a review of the delivery guys, this is a review of their logistics and customer service. we were charged 440 dollars to move a fridge five miles. and it took 4 hours. they also don't have a customer service phone number. I will never use this company again and I intend to report them to the better business borough.
    more
  • Nov 28, 2020

    By Rajath Javali
    Horrible app. They booked movers at one rate and then on the day when the movers arrived they just bumped up the base price by 40$ and per minute rate by 15 cents without any notice.

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