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Lugg - Moving & Delivery

Lugg - Moving & Delivery

Lugg

On-Demand Movers, Furniture Delivery, Junk Removal, & More

4.9 Ratings 27K+ Reviews 50K+ Downloads

About Lugg - Moving & Delivery

On-Demand Movers, Furniture Delivery, Junk Removal, & More
see more about Lugg - Moving & Delivery

Ratings & Reviews

4.9
26.9K+ Ratings
  1. 5
    94+%
  2. 4
    3+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    2+%
Write a Review
  • Not user friendly & lacking Aug 14, 2019

    By ghttt3
    Downloaded app while in a Costco to set up a couch pickup and delivery. Submitted the request on a Friday for the following Tuesday. App gives you day and 1 hour time frame choice. Chose Tuesday from 4-5pm. Received a text message the day of stating luggers will be heading out to pick up some time between 4-5. Pick up from 4-5? Who cares what time they pick up. It’s a Costco, I only care about what time they will arrive! Very vague with their wording. And the pickup time really does me no good if I’m trying to coordinate what time to be at the destination address. In this case if they arrive at Costco at 5pm they will hit traffic and I have no idea when they will arrive. Here’s the problem: the luggers called and said they had just received the order a coupe hours ago. They were coming back from the Bay Area and would not be to the pickup location until 6 or 6:30. So my initial time frame was not even close to accurate. They ended up delivering about 7pm. Which means I lost 3 outs if time waiting for moving due to this apps inability to comunícate effectively. Thais app is horrible and a waste of time. I would have been much better off just being someone off CL with a truck. Don’t use this App
    more
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
    more
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
    more
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
    more
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
    more
  • Dec 31, 2020

    By Levon S
    They could not deliver the item to my living room due to weight limitations and asked me to pay for an additional crew. That was not communicated in the beginning. I refused to pay for additional crew and they took the item back to store without reimbursing me as promised for not delivered item. Do not use their service if you do not want to be charged for non existent service. There is no phone with customer service. Only email. Bad, bad, bad company and bad, bad, bad service! Will notifyCostco
    more
  • Nov 28, 2020

    By Rajath Javali
    Horrible app. They booked movers at one rate and then on the day when the movers arrived they just bumped up the base price by 40$ and per minute rate by 15 cents without any notice.
  • Great workers, misleading app Jul 6, 2019

    By seaceacee
    My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
    more
  • Jul 28, 2020

    By Matthew Daniel
    I hate this app because they try to be cute and override the text input fields to hide the cursor so you can't tell which fields accept input or have focus, and I would give them negative 50 stars for disabling paste on the inputs because they hate their users If you enter a card on their website then try to schedule service, it shows the card under Payment methods but then asks for payment at the end, after you've already entered all details. Piece of junk
    more
  • Nov 15, 2020

    By Matthew Young
    They damaged an antique dinning table that has been in my famly for years and wont fix it or even acknowldge the did so beed 2 weeks of run around emails. They have no claims dept on further research they just lead you to belive they do. If you cherish your peronal items use a real company.
    more

No reviews available

  • Not user friendly & lacking Aug 14, 2019

    By ghttt3
    Downloaded app while in a Costco to set up a couch pickup and delivery. Submitted the request on a Friday for the following Tuesday. App gives you day and 1 hour time frame choice. Chose Tuesday from 4-5pm. Received a text message the day of stating luggers will be heading out to pick up some time between 4-5. Pick up from 4-5? Who cares what time they pick up. It’s a Costco, I only care about what time they will arrive! Very vague with their wording. And the pickup time really does me no good if I’m trying to coordinate what time to be at the destination address. In this case if they arrive at Costco at 5pm they will hit traffic and I have no idea when they will arrive. Here’s the problem: the luggers called and said they had just received the order a coupe hours ago. They were coming back from the Bay Area and would not be to the pickup location until 6 or 6:30. So my initial time frame was not even close to accurate. They ended up delivering about 7pm. Which means I lost 3 outs if time waiting for moving due to this apps inability to comunícate effectively. Thais app is horrible and a waste of time. I would have been much better off just being someone off CL with a truck. Don’t use this App
    more
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
    more
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
    more
  • Wow!!! Jun 18, 2018

    By ferilla
    Amazing! What a great experience. I was struggling for a few days about how to get a little loveseat I got on Craig’s list into my second floor apartment, especially with little ones around. I found out about Lugg and within 2 hours it had been picked up and delivered into the exact spot I wanted it. They were fast, clean, courteous, helpful, I couldn’t say enough good things. I loved that I could track their ride through the app so I knew exactly when they would be arriving. This is definitely providing a major service for something that was always a challenge to figure out. I already have another delivery scheduled for tomorrow and look forward to being a regular customer.
    more
  • Easy simple process Jun 7, 2018

    By catj111
    I was left in a pickle when I found out the couch that had been donated for my school office couldn’t be moved on the weekend. Since anyone who could help me was working I had to come up with another plan. I had seen lugg mentioned on next door arranging took seconds. The guys were super nice arrived on time giving me a half hour notice. It was handy to be able to watch them on a map so I knew exactly when to leave and meet them. Using a coupon it was $41. To move a couch 1.7 miles. Plus gave a $20. Tip. It looks like the clock was not running during the drive—there was a $4.00 fee for travel. The convenience factor was huge! Definitely recommend.
    more
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
    more
  • Feb 22, 2019

    By A Google user
    If i could rate the service, I'd give it five stars. However, the app is 4 star. Unlike rideshare services like Uber or Lyft, the user isnt notified that a Lugg crew has accepted the request. So you end up waiting around and hoping that the crew arrives within the specified time. In our case, the crew was a few minutes late. But we were so relieved that they showed up, it didnt matter. Our Lugg pair was polite, respectful, and delivered our parcels without issue. We will definitely use them again
    more
  • Aug 3, 2020

    By Mark Raymond Jr.
    Asked for a pick-up truck and one guy to move a queen bed frame and something got mixed up and I got a vehicle that wouldn't fit the frame. This meant that it took significantly longer because we needed to disassemble and reassemble the frame. Reached out to support and they were happy to refund me for the extra time spent due to the wrong vehicle being sent.
    more
  • Movers are great, app gets a little stuck Nov 7, 2018

    By OnDeadline12
    Love the concept and so glad Lugg exists! The movers are hard working people who take care with your stuff. The app itself however needs some work. It will get stuck on some screens, especially during setup. I had to quit the app and start again a few times to get it to work. I wanted to be able to add a photo to my profile but it won’t let me update that. Liked the push alerts before and during the move, like the gps/map the drive feature. Was expecting a final push alert to rate the move in the end, but it never appeared; had to open the app to do that. Would be great if it was more clear on how the toll is paid when crossing the bridge. Will continue to use Lugg.
    more
  • Oct 21, 2018

    By Phuong Vu
    Quite happy with my experience moving a bed, tables, and some boxes 4 miles between two apartments in San Francisco. Movers arrived within window I scheduled, were friendly, professional, worked quickly. I made an error in my payment, emailed Support and they got back to me within hours on a Saturday night. Would recommend.
    more
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
    more
  • Great workers, misleading app Jul 6, 2019

    By seaceacee
    My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
    more
  • No longer impressed Aug 16, 2018

    By kimber224522
    I was impressed with this company the first two times I used them to deliver furniture from Z-Gallerie’s warehouse. That changed when I had this service move personal items from 1 house to another on April 30th. The two movers were as slow as snails and could move only 1 thing between them. They had 1 dolly and would together take 1 box at a time out to the van. They also had to stop and move the truck twice because of parking in areas where they shouldn’t have. It took 118 mins to load a few things and only 12 mins to unload. I complained but only received compensation for the time it took them to park correctly. I ended up having to call Lugg the next day to move the rest of my things. It was a holiday weekend and there weren’t other options, to their credit. I also tried to give a 4 star rating to the 2nd crew but accidentally gave it to the 1st crew and couldn’t change it.
    more
  • Sep 22, 2018

    By A Google user
    I just paid for this service to help us move a couch from the store to our home and I got the text saying to download the app so we can contact our movers but we are unable to even open the app! It stays on the loading screen and I've been unable to even access it. We got the confirmation text that our mover is on his way but I'm anxious since we can't keep in contact with him. I'll update later if/when our service is complete!
    more
  • Dec 31, 2020

    By Levon S
    They could not deliver the item to my living room due to weight limitations and asked me to pay for an additional crew. That was not communicated in the beginning. I refused to pay for additional crew and they took the item back to store without reimbursing me as promised for not delivered item. Do not use their service if you do not want to be charged for non existent service. There is no phone with customer service. Only email. Bad, bad, bad company and bad, bad, bad service! Will notifyCostco
    more
  • Nov 28, 2020

    By Rajath Javali
    Horrible app. They booked movers at one rate and then on the day when the movers arrived they just bumped up the base price by 40$ and per minute rate by 15 cents without any notice.
  • Jul 28, 2020

    By Matthew Daniel
    I hate this app because they try to be cute and override the text input fields to hide the cursor so you can't tell which fields accept input or have focus, and I would give them negative 50 stars for disabling paste on the inputs because they hate their users If you enter a card on their website then try to schedule service, it shows the card under Payment methods but then asks for payment at the end, after you've already entered all details. Piece of junk
    more
  • Nov 15, 2020

    By Matthew Young
    They damaged an antique dinning table that has been in my famly for years and wont fix it or even acknowldge the did so beed 2 weeks of run around emails. They have no claims dept on further research they just lead you to belive they do. If you cherish your peronal items use a real company.
    more
  • Oct 12, 2020

    By Christopher Pride
    Update: I have already asked Lugg to remove my email 4 times. Despite unsubscribing YET AGAIN I continue to get spammed. How on earth is this awful company in business? Well...Whatever you do, NEVER GIVE THEM YOUR EMAIL ADDRESS! They will NEVER stop spamming you no matter how many times you unsubscribe. Add to it, Lugg is A COMPLETE JOKE. Don't believe me? Work for them. You'll see what a waste of time this awful company is.
    more

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