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Lugg - Moving & Delivery

Lugg - Moving & Delivery

Lugg

On-Demand Movers, Furniture Delivery, Junk Removal, & More

4.9 Ratings 33K+ Reviews 50K+ Downloads

Ratings & Reviews

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  • Amazed! Jul 31, 2021

    By Dr. Wiz USC
    I was referred to Task Rabbit to find movers fot my large dresser, bed and a few boxes. What a fiasco!! The way it played out the day after I had a lumbar epidural I had a Task Rabbit mover scheduled, a friend helping and he was going to pick up a laborer to help with some grunt work. I needed a good night’s sleep to be able to make it through the next day. At 2:30AM the guy canceled the move collapsing the entire plans. I rescheduled another guy, he asked what I had to move and I told him he said he needed help I agreed and told him I had planned on another person. He said he only works with the same person and gave me his link. He also advised to only move a bed, a dresser it was 2 hour minimum and it would cost $500 and he needed to see pictures of everything. While I was on the way to the other house he also canceled. I assume since it is the end of the month, that they both got bigger jobs and I was quickly dumped. What I like about Lugg is the professionalism and the seeming commitment that is made from the get go. I was tired at this point and just wanted to get moved Thank you for these two top notch, accommodating movers in Igor and Gabriel they were the best in every area and cannot praise them enough!
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
  • Aug 6, 2021

    By Allen Calderwood
    The app crashes so much/doesn't work for anything outside the happy path. Here's something that's been broken for me for 6+ months: - attaching and removing photos from a lugg request - checking details on past luggs - referrals (you can send them, but can't redeem them) This app crashes a lot, but the service in the real world is pretty solid. I've ordered 5 XL luggs and they were nice, helpful, capable and well paced. I'll continue to order luggs but I'd like to see the bugs fixed.
  • Convenient. Professional. Great service. Apr 24, 2021

    By Duh greatest evuh
    I was impressed. Needed some help and fast. I had tattoo days to schedule a mover and this app stood out. It was a great experience overall. The professionals took care of my belongings and tried to be as efficient as possible. I tried planning well in advance all the stuff that needed to be moved and it was not enough for me to prepare me for the final price. I made sure to prepackage everything and to ensure the move in would be quick. It ended up taking longer than expected. It was mainly because I didn’t anticipate us to take so long to move so much stuff. This was not a problem on the movers. This was more on my end. I wish the app would do more to prepare customers in advance what can be done to bring the time/ price down. For example, have the futon already wrapped or tv already assembled. Those little details add up. It’s hard to calculate those things on your own when you’re stressed about moving overall. Of course this was more on my end but it would be great if there was more done to bring the down for the consumer. The cost per minute is a variable that can get very expensive. I’d still recommend this app 9/10.
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
  • Highly recommend! The movers are very nice, friendly and hard working! Aug 11, 2021

    By Annieee12
    Moving is very stressful and costly but Lugg did a great job in giving us the most affordable moving options. This is my first time moving with lots of stuff and first time using Lugg. Was hesitant at first but decided to give it a try. GLAD I DID!! Compared to traditional moving companies, they offer more flexibility in terms of time, cost. There’s no minimum hours, it all depends on how much stuff you have (price per minute). So it’s fair and reasonable. They’re also very on time. They let us know when the movers are on the way through messages and also update every progress through messages. Very transparent and innovative. The Lugg app is very nice, informative and easy to understand. My stuff was moved safely and in good condition, no damage. They’re very dedicated when handling our fragile stuff. They deserve a good review and that’s why I did this here. I love Lugg and want to use and support Lugg. The product like Lugg is transforming the moving industry, making it more customer friendly, affordable and hi-tech. Please keep up the great work! I’m rooting for you!
  • May 22, 2021

    By Jo Wan
    Happy with my experience moving a recliner from the store to my apartment. They were a little late picking it up but I was notified of delay and ETAs in a timely manner., which I appreciated. Everything went smoothly, I got a flat rate for 3 miles, and had a very pleasant and friendly mover. Will definitely use again. I highly recommend them.
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
  • Aug 4, 2021

    By Muhammad Chishti
    Great service that I've used several times. Never had any issues with the app or drivers. Highly recommended.
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
  • Amazed! Jul 31, 2021

    By Dr. Wiz USC
    I was referred to Task Rabbit to find movers fot my large dresser, bed and a few boxes. What a fiasco!! The way it played out the day after I had a lumbar epidural I had a Task Rabbit mover scheduled, a friend helping and he was going to pick up a laborer to help with some grunt work. I needed a good night’s sleep to be able to make it through the next day. At 2:30AM the guy canceled the move collapsing the entire plans. I rescheduled another guy, he asked what I had to move and I told him he said he needed help I agreed and told him I had planned on another person. He said he only works with the same person and gave me his link. He also advised to only move a bed, a dresser it was 2 hour minimum and it would cost $500 and he needed to see pictures of everything. While I was on the way to the other house he also canceled. I assume since it is the end of the month, that they both got bigger jobs and I was quickly dumped. What I like about Lugg is the professionalism and the seeming commitment that is made from the get go. I was tired at this point and just wanted to get moved Thank you for these two top notch, accommodating movers in Igor and Gabriel they were the best in every area and cannot praise them enough!
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
  • Aug 6, 2021

    By Allen Calderwood
    The app crashes so much/doesn't work for anything outside the happy path. Here's something that's been broken for me for 6+ months: - attaching and removing photos from a lugg request - checking details on past luggs - referrals (you can send them, but can't redeem them) This app crashes a lot, but the service in the real world is pretty solid. I've ordered 5 XL luggs and they were nice, helpful, capable and well paced. I'll continue to order luggs but I'd like to see the bugs fixed.
  • Convenient. Professional. Great service. Apr 24, 2021

    By Duh greatest evuh
    I was impressed. Needed some help and fast. I had tattoo days to schedule a mover and this app stood out. It was a great experience overall. The professionals took care of my belongings and tried to be as efficient as possible. I tried planning well in advance all the stuff that needed to be moved and it was not enough for me to prepare me for the final price. I made sure to prepackage everything and to ensure the move in would be quick. It ended up taking longer than expected. It was mainly because I didn’t anticipate us to take so long to move so much stuff. This was not a problem on the movers. This was more on my end. I wish the app would do more to prepare customers in advance what can be done to bring the time/ price down. For example, have the futon already wrapped or tv already assembled. Those little details add up. It’s hard to calculate those things on your own when you’re stressed about moving overall. Of course this was more on my end but it would be great if there was more done to bring the down for the consumer. The cost per minute is a variable that can get very expensive. I’d still recommend this app 9/10.
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
  • Highly recommend! The movers are very nice, friendly and hard working! Aug 11, 2021

    By Annieee12
    Moving is very stressful and costly but Lugg did a great job in giving us the most affordable moving options. This is my first time moving with lots of stuff and first time using Lugg. Was hesitant at first but decided to give it a try. GLAD I DID!! Compared to traditional moving companies, they offer more flexibility in terms of time, cost. There’s no minimum hours, it all depends on how much stuff you have (price per minute). So it’s fair and reasonable. They’re also very on time. They let us know when the movers are on the way through messages and also update every progress through messages. Very transparent and innovative. The Lugg app is very nice, informative and easy to understand. My stuff was moved safely and in good condition, no damage. They’re very dedicated when handling our fragile stuff. They deserve a good review and that’s why I did this here. I love Lugg and want to use and support Lugg. The product like Lugg is transforming the moving industry, making it more customer friendly, affordable and hi-tech. Please keep up the great work! I’m rooting for you!
  • May 22, 2021

    By Jo Wan
    Happy with my experience moving a recliner from the store to my apartment. They were a little late picking it up but I was notified of delay and ETAs in a timely manner., which I appreciated. Everything went smoothly, I got a flat rate for 3 miles, and had a very pleasant and friendly mover. Will definitely use again. I highly recommend them.
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
  • Aug 4, 2021

    By Muhammad Chishti
    Great service that I've used several times. Never had any issues with the app or drivers. Highly recommended.
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
  • Sep 3, 2021

    By Mike Kawahara
    What happened to Lugg? I used them before and had the best experiences - then. Now: Lugg didn't come through. Although the say one hour arrival, Lug quoted two hours. Not a big deal - if they showed up. They didn't. No updates. No way to contact anyone at Lugg by voice. No way to contact the Luggers. I was just left stranded. Thankfully, another service was able to come to my rescue but it's just so disappointing that what was a great service looks like it's sliding downhill.
  • Jul 27, 2021

    By Priscilla Ng
    DO NOT USE LUGG! App is alright but the service is completely unprofessional. I was confirmed for a time slot of 4-5pm and did not receive any notification that I had been assigned a lugger until 6:20pm. And they ultimately did not arrive until 7:30pm. The worst part of all is there is no way to contact a live person until you are assigned a lugger meaning you have to send an email and hope they get back to you (which they didn't) so I was just hoping someone would show up between 4 and 6:20.
  • Jul 26, 2021

    By Linda Nand
    Lugg is not forthright with their charges upfront. After you complete their guided app it shows a fee of 42.00 plus 1.68 additional min. In my case I was charged $200.00 for the removal of 2 recliners. I should have been informed that the fee would possibly be hundreds of dollars! Lugg did credit me $30.00, but that's not enough. I feel I was ripped off! They take advantage of consumers to make a decision of getting rid of their items. There are other free alternatives to remove your items
  • Many issues yet expensive! Jul 20, 2021

    By jasperpwu
    Loggers came 20+ minutes late, yet it was counted towards my bill as extra $40+ dollars. Then they take their time moving and wrapping very slowly, much slower than the other moving services I used. I’m guessing it’s because the slower they are, the more labor minutes are counted, and the more they will earn. It’s like if Uber is charged by minutes and driver takes detour to get you there. It’s horrible experience watching them wrapping and inching slowly while I’m in a hurry to finish up moving and continue with my work. I even helped them move because they are so slow and I couldn’t stand it. Then I contacted Lugg support. And there was no response. I WILL NEVER USE LUGG AFTER THIS TIME. Update: Customer support told me they refunded me 10 dollars for courtesy reason and claimed there is not wrong in their calculation that only 31 minutes were counted yet the app clearly shows 40+67 minutes were counted respectively at pickup and destination. After I responded that, customer support never care to respond again. What’s worse, I don’t even see that 10 dollars refunded in my bank. What a customer service I can only say.
  • Jul 29, 2021

    By Andrew Saturn
    I was forced to use Lugg to have my $3000 IKEA refrigerator delivered to my house. I was very clear in the notes that it will require two strong movers to bring the fridge up stairs. Two movers arrived, one strong and one older and not strong. They had one small flimsy dolly. I have no idea how they got the frige into their van. The fridge was laying on its side, which the instructions clearly say NOT TO DO as it will affect the refrigerant inside the appliance. The Lugg workers immediately complained before even pulling into my driveway that they "thought there would be an elevator." This is a suburban house. They then proceeded to back into my driveway, and it was as if they've never driven a vehicle before: they drove off the driveway and into my landscaping rocks and mulch before spinning their tires and throwing it all over my driveway. Then they left skidmarks all up and down my driveway. Once they got the van near my steps, they complained that it's "dangerous" to bring a refrigerator up a flight of stairs. What??? So I had to push the refrigerator out of their van myself while they watched. I tried contacting Lugg but after 20 minutes of no response, the Lugg guys left. Charged over $100 for a "move" I could have done myself. I have had to since hire my own movers to bring the refrigerator into my kitchen. 24 hours later and still no response from Lugg (but they instantly charged my credit card). DO NOT USE THIS COMPANY! THEY ARE A COMPLETE WASTE OF TIME AND THEIR WORKERS ARE NOT PROFESSIONAL MOVERS! You're basically getting an Uber driver with a van. I hope my fridge isn't damaged.
  • Aug 7, 2021

    By Alexander Zhu
    The app shows multiple possible pickup times, with some grayed out and the rest selectable. One would think that means the selectable ones are available, but no matter what time you pick it's "this time isn't available. Please pick another one"
  • Great workers, misleading app Jul 6, 2019

    By seaceacee
    My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
  • Jul 20, 2021

    By Hannibal Person
    It did not seem like their movers were experienced or careful. They significantly scratched an expensive piece of new furniture I had just purchased while in transit. While carrying it into my apartment, the movers gripped this heavy piece of furniture upside down by its legs and not its base, a technique I have not seen other moving companies ever use. This might be a quick and relatively cost-effective option for more durable items, but will not use them again for anything nice or expensive.
  • Jul 1, 2021

    By Kevin Bauer
    Their delivery people never showed up. Seems like they are being greedy middlen without providing any support. Use a better app! They ask for personal information they are not legally allowed to collect when buying furniture. Complaint submitted to Visanet and Google. STAY AWAY.
  • No longer impressed Aug 16, 2018

    By kimber224522
    I was impressed with this company the first two times I used them to deliver furniture from Z-Gallerie’s warehouse. That changed when I had this service move personal items from 1 house to another on April 30th. The two movers were as slow as snails and could move only 1 thing between them. They had 1 dolly and would together take 1 box at a time out to the van. They also had to stop and move the truck twice because of parking in areas where they shouldn’t have. It took 118 mins to load a few things and only 12 mins to unload. I complained but only received compensation for the time it took them to park correctly. I ended up having to call Lugg the next day to move the rest of my things. It was a holiday weekend and there weren’t other options, to their credit. I also tried to give a 4 star rating to the 2nd crew but accidentally gave it to the 1st crew and couldn’t change it.

No reviews available

No reviews available

  • Amazed! Jul 31, 2021

    By Dr. Wiz USC
    I was referred to Task Rabbit to find movers fot my large dresser, bed and a few boxes. What a fiasco!! The way it played out the day after I had a lumbar epidural I had a Task Rabbit mover scheduled, a friend helping and he was going to pick up a laborer to help with some grunt work. I needed a good night’s sleep to be able to make it through the next day. At 2:30AM the guy canceled the move collapsing the entire plans. I rescheduled another guy, he asked what I had to move and I told him he said he needed help I agreed and told him I had planned on another person. He said he only works with the same person and gave me his link. He also advised to only move a bed, a dresser it was 2 hour minimum and it would cost $500 and he needed to see pictures of everything. While I was on the way to the other house he also canceled. I assume since it is the end of the month, that they both got bigger jobs and I was quickly dumped. What I like about Lugg is the professionalism and the seeming commitment that is made from the get go. I was tired at this point and just wanted to get moved Thank you for these two top notch, accommodating movers in Igor and Gabriel they were the best in every area and cannot praise them enough!
  • Best experience/reliable/fast/on time Oct 4, 2017

    By Sghaffari
    This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.
  • Highly recommend! The movers are very nice, friendly and hard working! Aug 11, 2021

    By Annieee12
    Moving is very stressful and costly but Lugg did a great job in giving us the most affordable moving options. This is my first time moving with lots of stuff and first time using Lugg. Was hesitant at first but decided to give it a try. GLAD I DID!! Compared to traditional moving companies, they offer more flexibility in terms of time, cost. There’s no minimum hours, it all depends on how much stuff you have (price per minute). So it’s fair and reasonable. They’re also very on time. They let us know when the movers are on the way through messages and also update every progress through messages. Very transparent and innovative. The Lugg app is very nice, informative and easy to understand. My stuff was moved safely and in good condition, no damage. They’re very dedicated when handling our fragile stuff. They deserve a good review and that’s why I did this here. I love Lugg and want to use and support Lugg. The product like Lugg is transforming the moving industry, making it more customer friendly, affordable and hi-tech. Please keep up the great work! I’m rooting for you!
  • Aug 4, 2021

    By Muhammad Chishti
    Great service that I've used several times. Never had any issues with the app or drivers. Highly recommended.
  • Highly Recommend Lugg! Apr 12, 2018

    By Kiera60
    I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!
  • Feb 14, 2020

    By Melinda Kanios
    The luggers are neatly dressed, courteous, careful, and efficient. You can schedule same day! And they arrive within the time window! The rates are reasonable but they do add up. Hint: move as many things to the curb before they arrive in order to decrease the time they're on the clock.
  • These guys moved my elephant! Jul 29, 2021

    By Barger Man
    So we got a free table on craigslist and Michael and Dominique showed up promptly when the app said they were going to be showing up they brought a truck and all of the tools needed to move something very heavy. What I mean by elephant is this was no joke it was Supposedly the heaviest thing they had ever lifted by far it had to be a 500 pound table and these guys handled it like professionals and champs. It took a lot of effort and they never complained just got it done. Then when they were done they offered to move a plant from the driveway that was pretty heavy as well because they could see that it was going to go with the table really professional really good workers I’m very impressed.
  • Wow!!! Jun 18, 2018

    By ferilla
    Amazing! What a great experience. I was struggling for a few days about how to get a little loveseat I got on Craig’s list into my second floor apartment, especially with little ones around. I found out about Lugg and within 2 hours it had been picked up and delivered into the exact spot I wanted it. They were fast, clean, courteous, helpful, I couldn’t say enough good things. I loved that I could track their ride through the app so I knew exactly when they would be arriving. This is definitely providing a major service for something that was always a challenge to figure out. I already have another delivery scheduled for tomorrow and look forward to being a regular customer.
  • Easy simple process Jun 7, 2018

    By catj111
    I was left in a pickle when I found out the couch that had been donated for my school office couldn’t be moved on the weekend. Since anyone who could help me was working I had to come up with another plan. I had seen lugg mentioned on next door arranging took seconds. The guys were super nice arrived on time giving me a half hour notice. It was handy to be able to watch them on a map so I knew exactly when to leave and meet them. Using a coupon it was $41. To move a couch 1.7 miles. Plus gave a $20. Tip. It looks like the clock was not running during the drive—there was a $4.00 fee for travel. The convenience factor was huge! Definitely recommend.
  • Wanted my furniture delivered faster than 10 days to 3 weeks Aug 28, 2018

    By BertieBaby55
    Purchased a long overdue replacement sofa with memory foam sleeper and electric recliner for my mom (both heavy items). The store I purchased from has delivery but would be 2-3 weeks before delivery (and they do not pick up the old furniture for charity). One of the store staff mentioned that a few other customers have used Lugg. So I tried them. Easy to schedule. Only a few $$ more than what the furniture company would have charged (yes, they would also charge me as a thank you for buying from them). You can ask for 1 or 2 Lugg-ers and they were so nice to my mom and sister! I recommend Lugg highly :)
  • Convenient. Professional. Great service. Apr 24, 2021

    By Duh greatest evuh
    I was impressed. Needed some help and fast. I had tattoo days to schedule a mover and this app stood out. It was a great experience overall. The professionals took care of my belongings and tried to be as efficient as possible. I tried planning well in advance all the stuff that needed to be moved and it was not enough for me to prepare me for the final price. I made sure to prepackage everything and to ensure the move in would be quick. It ended up taking longer than expected. It was mainly because I didn’t anticipate us to take so long to move so much stuff. This was not a problem on the movers. This was more on my end. I wish the app would do more to prepare customers in advance what can be done to bring the time/ price down. For example, have the futon already wrapped or tv already assembled. Those little details add up. It’s hard to calculate those things on your own when you’re stressed about moving overall. Of course this was more on my end but it would be great if there was more done to bring the down for the consumer. The cost per minute is a variable that can get very expensive. I’d still recommend this app 9/10.
  • Very convenient but inconsistent Aug 8, 2019

    By kmcginnis
    I use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly.
  • May 22, 2021

    By Jo Wan
    Happy with my experience moving a recliner from the store to my apartment. They were a little late picking it up but I was notified of delay and ETAs in a timely manner., which I appreciated. Everything went smoothly, I got a flat rate for 3 miles, and had a very pleasant and friendly mover. Will definitely use again. I highly recommend them.
  • Feb 22, 2019

    By A Google user
    If i could rate the service, I'd give it five stars. However, the app is 4 star. Unlike rideshare services like Uber or Lyft, the user isnt notified that a Lugg crew has accepted the request. So you end up waiting around and hoping that the crew arrives within the specified time. In our case, the crew was a few minutes late. But we were so relieved that they showed up, it didnt matter. Our Lugg pair was polite, respectful, and delivered our parcels without issue. We will definitely use them again
  • Movers are great, app gets a little stuck Nov 7, 2018

    By OnDeadline12
    Love the concept and so glad Lugg exists! The movers are hard working people who take care with your stuff. The app itself however needs some work. It will get stuck on some screens, especially during setup. I had to quit the app and start again a few times to get it to work. I wanted to be able to add a photo to my profile but it won’t let me update that. Liked the push alerts before and during the move, like the gps/map the drive feature. Was expecting a final push alert to rate the move in the end, but it never appeared; had to open the app to do that. Would be great if it was more clear on how the toll is paid when crossing the bridge. Will continue to use Lugg.
  • Aug 6, 2021

    By Allen Calderwood
    The app crashes so much/doesn't work for anything outside the happy path. Here's something that's been broken for me for 6+ months: - attaching and removing photos from a lugg request - checking details on past luggs - referrals (you can send them, but can't redeem them) This app crashes a lot, but the service in the real world is pretty solid. I've ordered 5 XL luggs and they were nice, helpful, capable and well paced. I'll continue to order luggs but I'd like to see the bugs fixed.
  • Design Flaws Cost $ and Delays Feb 23, 2019

    By willmerrittmusic
    I was very surprised how quickly my order was picked up. However, I quickly discovered that app had first swapped the pick up and drop off points. I canceled that order after the guys were already minutes away and placed a new order. The pickup place took a couple times to stick and the drop off was my current location saved. After the order was in process the app dropped my saved current location in favor of some other street miles away for some unknown reason. That caused another panic session trying to reach the guys with my stuff. They were really cool, though. This is not their fault and they handles it really well with courtesy and a smile. This whole thing took more time and drove up the cost which I will sort out later. Except for the guys handling my delivery so well, the first experience with the Lugg app was a mess!
  • Great workers, misleading app Jul 6, 2019

    By seaceacee
    My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
  • No longer impressed Aug 16, 2018

    By kimber224522
    I was impressed with this company the first two times I used them to deliver furniture from Z-Gallerie’s warehouse. That changed when I had this service move personal items from 1 house to another on April 30th. The two movers were as slow as snails and could move only 1 thing between them. They had 1 dolly and would together take 1 box at a time out to the van. They also had to stop and move the truck twice because of parking in areas where they shouldn’t have. It took 118 mins to load a few things and only 12 mins to unload. I complained but only received compensation for the time it took them to park correctly. I ended up having to call Lugg the next day to move the rest of my things. It was a holiday weekend and there weren’t other options, to their credit. I also tried to give a 4 star rating to the 2nd crew but accidentally gave it to the 1st crew and couldn’t change it.
  • Sep 22, 2018

    By A Google user
    I just paid for this service to help us move a couch from the store to our home and I got the text saying to download the app so we can contact our movers but we are unable to even open the app! It stays on the loading screen and I've been unable to even access it. We got the confirmation text that our mover is on his way but I'm anxious since we can't keep in contact with him. I'll update later if/when our service is complete!
  • Sep 3, 2021

    By Mike Kawahara
    What happened to Lugg? I used them before and had the best experiences - then. Now: Lugg didn't come through. Although the say one hour arrival, Lug quoted two hours. Not a big deal - if they showed up. They didn't. No updates. No way to contact anyone at Lugg by voice. No way to contact the Luggers. I was just left stranded. Thankfully, another service was able to come to my rescue but it's just so disappointing that what was a great service looks like it's sliding downhill.
  • Jul 27, 2021

    By Priscilla Ng
    DO NOT USE LUGG! App is alright but the service is completely unprofessional. I was confirmed for a time slot of 4-5pm and did not receive any notification that I had been assigned a lugger until 6:20pm. And they ultimately did not arrive until 7:30pm. The worst part of all is there is no way to contact a live person until you are assigned a lugger meaning you have to send an email and hope they get back to you (which they didn't) so I was just hoping someone would show up between 4 and 6:20.
  • Jul 26, 2021

    By Linda Nand
    Lugg is not forthright with their charges upfront. After you complete their guided app it shows a fee of 42.00 plus 1.68 additional min. In my case I was charged $200.00 for the removal of 2 recliners. I should have been informed that the fee would possibly be hundreds of dollars! Lugg did credit me $30.00, but that's not enough. I feel I was ripped off! They take advantage of consumers to make a decision of getting rid of their items. There are other free alternatives to remove your items
  • Many issues yet expensive! Jul 20, 2021

    By jasperpwu
    Loggers came 20+ minutes late, yet it was counted towards my bill as extra $40+ dollars. Then they take their time moving and wrapping very slowly, much slower than the other moving services I used. I’m guessing it’s because the slower they are, the more labor minutes are counted, and the more they will earn. It’s like if Uber is charged by minutes and driver takes detour to get you there. It’s horrible experience watching them wrapping and inching slowly while I’m in a hurry to finish up moving and continue with my work. I even helped them move because they are so slow and I couldn’t stand it. Then I contacted Lugg support. And there was no response. I WILL NEVER USE LUGG AFTER THIS TIME. Update: Customer support told me they refunded me 10 dollars for courtesy reason and claimed there is not wrong in their calculation that only 31 minutes were counted yet the app clearly shows 40+67 minutes were counted respectively at pickup and destination. After I responded that, customer support never care to respond again. What’s worse, I don’t even see that 10 dollars refunded in my bank. What a customer service I can only say.
  • Jul 29, 2021

    By Andrew Saturn
    I was forced to use Lugg to have my $3000 IKEA refrigerator delivered to my house. I was very clear in the notes that it will require two strong movers to bring the fridge up stairs. Two movers arrived, one strong and one older and not strong. They had one small flimsy dolly. I have no idea how they got the frige into their van. The fridge was laying on its side, which the instructions clearly say NOT TO DO as it will affect the refrigerant inside the appliance. The Lugg workers immediately complained before even pulling into my driveway that they "thought there would be an elevator." This is a suburban house. They then proceeded to back into my driveway, and it was as if they've never driven a vehicle before: they drove off the driveway and into my landscaping rocks and mulch before spinning their tires and throwing it all over my driveway. Then they left skidmarks all up and down my driveway. Once they got the van near my steps, they complained that it's "dangerous" to bring a refrigerator up a flight of stairs. What??? So I had to push the refrigerator out of their van myself while they watched. I tried contacting Lugg but after 20 minutes of no response, the Lugg guys left. Charged over $100 for a "move" I could have done myself. I have had to since hire my own movers to bring the refrigerator into my kitchen. 24 hours later and still no response from Lugg (but they instantly charged my credit card). DO NOT USE THIS COMPANY! THEY ARE A COMPLETE WASTE OF TIME AND THEIR WORKERS ARE NOT PROFESSIONAL MOVERS! You're basically getting an Uber driver with a van. I hope my fridge isn't damaged.
  • Aug 7, 2021

    By Alexander Zhu
    The app shows multiple possible pickup times, with some grayed out and the rest selectable. One would think that means the selectable ones are available, but no matter what time you pick it's "this time isn't available. Please pick another one"
  • Jul 20, 2021

    By Hannibal Person
    It did not seem like their movers were experienced or careful. They significantly scratched an expensive piece of new furniture I had just purchased while in transit. While carrying it into my apartment, the movers gripped this heavy piece of furniture upside down by its legs and not its base, a technique I have not seen other moving companies ever use. This might be a quick and relatively cost-effective option for more durable items, but will not use them again for anything nice or expensive.
  • Jul 1, 2021

    By Kevin Bauer
    Their delivery people never showed up. Seems like they are being greedy middlen without providing any support. Use a better app! They ask for personal information they are not legally allowed to collect when buying furniture. Complaint submitted to Visanet and Google. STAY AWAY.
  • Unreliable and wasted 2 hours of my time and $30 Aug 27, 2021

    By itszlikewhoa
    Stay away. Lugg strung me along for 2 hours after sending me messages that my Lugg almost on its way. After spending over $30 in Uber to get to my pick up destination on time for Lugg, and 2 hours of waiting, they cancelled on me last minute saying that it’s because the store closed, but there was no store to pick up from, it was my residential address. Now it’s too late to find another mover this late at night, and all the things that I prepared to get moved are now sitting unsecured in a hallway because I can’t get them up to my in myself, which is why I hired a Lugg. So disappointed and stressful, I now have to spend even more time to try to scramble to find a last minute solution late at night. Not only that, Lugg offered to compensate me only $30 in credits, when it costed me more than that for an Uber to get to my pickup location because I wanted to be on time for Lugg in addition to wasting two hours of time waiting.
  • Aug 23, 2021

    By Jessica Silverman
    I was told they hire ex felons fresh out the system! This is scary as a parent having Felons walk into my house with my kids I'd like to see a clear background check report on anyone coming in my private home. Edit: I recommend Dolly or GoShare Edit: they said they do a background check but despite that hire ex felons right out the prison!!! 🚫 One of the drivers told me.

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