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  • img Community
    No DIY project will be even remotely successful without the right tools and materials. Instead of wasting time, going from store to store, you can browse among over 200,000 products online, order what you need, and get it delivered to your door in less than 3 days.
    img by Stefan
    1 year ago
  • img Expert
    1. The Lowe's app, now made even more convenient! Get more done on your next DIY or home improvement project with a totally redesigned interface
    2. Never lose a receipt again! MyLowe’s purchase history lets you scan or automatically enter information from receipts to make returns fast and easy
    3. Add products from the app or scan them in-store to create custom shopping and supply lists

    Reviewed by Kaylin on October 16, 2018

  • Don’t forget to press the “in stock” button! Jul 14, 2020

    By RiloKiley1000
    You can find out what Lowe’s has in stock and even what isle and section of the store it’s in BUT you must follow these steps, especially when online shopping to do curbside pick up. Step (1) Select your location at the top of the screen you want to shop out of. (2)Search very general, simple terms in the search bar (3). After your results show up click the Free Pick Up In Store Today button on the left hand side of the screen and from there you can start to refine search results to get more specific. If you don’t click this button it’s going to show you everything you can get in the store that day and special order products that can take several days to weeks to arrive. If you can’t click it, there isn’t anything like it in stock or you need to change your search terms.
  • Was a great app. Dec 1, 2018

    By Missing IDs
    I did enjoy using this app. But there are two issues that need to be addressed. Wi-Fi needs improvement. Always having problems connecting while in the store. And when I am able to connect the speed is extremely slow. My cellular data speed is 50 times faster than your Wi-Fi I see other reviews with the same issue. It makes it hard to use your app while in your store. I do not get a good cellular signal while inside your store so I try to use your Wi-Fi The other issue is the in store map location. The app used to show a map of where the item is located. Now it doesn’t AND the aisle numbers have changed on your app and they are WRONG. I looked up an item and it said aisle 98. Aisle 50 is the highest number in that store. Store #35 is the store I am talking about. Someone needs to wake up and join the rest of the world. You have the potential of having a great app but you need to fix your store Wi-Fi speed and connection issues along with your item locations and in store maps. The later used to work great. Not anymore.
  • After latest updates to app, lost ability to add to a list Jun 2, 2020

    By Teckwizz
    Everything has been working fine until a couple of recent updates, I can no longer save an item to favorites (♥️ feature). I do a lot of shopping on my iPhone 11 and prefer to save it to my favorites list and then use my Windows desktop computer to purchase online. However, I can't do that now and have to send a link via email to myself, open the email on my desktop computer, then add the item to my favorites list. The favorites list option is supposed to be a timesaver, however, it now takes me a long time to add to my favorites, and then put together an online order, or shop in store. Could someone in programming take a look at this bug and fix it please? I tried searching for a way to contact the iOS app development team through the app store, but it tAkes me directly to the Lowes website, without and active links to report a problem. Please fix this! Thank you!
  • Very Helpful APP!! Jun 21, 2020

    By charleigh23
    Whenever I am working on or about to start a project and am in need of supplies then this is my go to app. It’s super helpful before you go to the store to see if they have the item you need in stock, how many are in stock, exact spot your item is in inside the store and the price of the item. I always use this as a guide to find what I need when I go to Lowe’s so I’m not walking around forever trying to find what I need, to make sure which Lowe’s store has what I need and to know the price I’m looking at when I checkout. So I highly recommend this app to people who want to save time, save money, do projects on a budget and for people who like to plan/price projects before going into a store. This is by far my number one APP when starting a home project and when I need a replacement item for my house.
  • Jan 10, 2022

    By Stego Aurus
    New Version Detects your Store Location and automatically sets your search for that store!! THANK YOU!!!! Now I'll probably visit Lowes more! -- Suggestion: an Option where I can report that a product is not in the location the App shows it being at. Looking for a product today, I found it several bays down from where the app reported it being. -- Also consider when I tap the Aisle/Bay indicator, that it opens a store with a marker showing where it is
  • My Lowes May 23, 2018

    By Hankbrody
    Up until two weeks ago, I was able to use my iPhone and or iPad to look at purchase history. All of a sudden the app is telling me that I have no purchases on either iPhone and iPad. I can take an existing ,transaction enter it, it will show and the tell me it is tied to my my Lowes account. Hmmmmmm! I called customer service and, they have no clue. They want to blame on my phone or iPad and say it probably is caused by an update. That’s funny as a friend of mine uses the same products and Apple and has his My Lowes info at fingertips. Sounds like BS to me. I certainly hope they find the problem. Just found another problem, it ask for my nickname and says it is already used. I cannot help if someone already has a nickname same as mine. Lowes, I think you all need to get your act together. I hope you like my new nickname.
  • Jan 10, 2022

    By Carl Hart
    Decent overall app, not always accurate with availability but this is an individual store inventory issue. What I don't like is that it seems like half the time I open the app, it needs an update, very annoying.
  • Jan 7, 2022

    By Christopher Crowley
    Need to have access to all lists, not just Quick List. Automatically remove items from list(s) once purchased. Maybe have a Reoccurring/Consumable List that pulls items from other lists. Floor plan/aisles for store to assist finding products. I didn't like walking across the store multiple times to find an aisle that wasn't clearly marked.
  • Don’t forget to press the “in stock” button! Jul 14, 2020

    By RiloKiley1000
    You can find out what Lowe’s has in stock and even what isle and section of the store it’s in BUT you must follow these steps, especially when online shopping to do curbside pick up. Step (1) Select your location at the top of the screen you want to shop out of. (2)Search very general, simple terms in the search bar (3). After your results show up click the Free Pick Up In Store Today button on the left hand side of the screen and from there you can start to refine search results to get more specific. If you don’t click this button it’s going to show you everything you can get in the store that day and special order products that can take several days to weeks to arrive. If you can’t click it, there isn’t anything like it in stock or you need to change your search terms.
  • Was a great app. Dec 1, 2018

    By Missing IDs
    I did enjoy using this app. But there are two issues that need to be addressed. Wi-Fi needs improvement. Always having problems connecting while in the store. And when I am able to connect the speed is extremely slow. My cellular data speed is 50 times faster than your Wi-Fi I see other reviews with the same issue. It makes it hard to use your app while in your store. I do not get a good cellular signal while inside your store so I try to use your Wi-Fi The other issue is the in store map location. The app used to show a map of where the item is located. Now it doesn’t AND the aisle numbers have changed on your app and they are WRONG. I looked up an item and it said aisle 98. Aisle 50 is the highest number in that store. Store #35 is the store I am talking about. Someone needs to wake up and join the rest of the world. You have the potential of having a great app but you need to fix your store Wi-Fi speed and connection issues along with your item locations and in store maps. The later used to work great. Not anymore.
  • After latest updates to app, lost ability to add to a list Jun 2, 2020

    By Teckwizz
    Everything has been working fine until a couple of recent updates, I can no longer save an item to favorites (♥️ feature). I do a lot of shopping on my iPhone 11 and prefer to save it to my favorites list and then use my Windows desktop computer to purchase online. However, I can't do that now and have to send a link via email to myself, open the email on my desktop computer, then add the item to my favorites list. The favorites list option is supposed to be a timesaver, however, it now takes me a long time to add to my favorites, and then put together an online order, or shop in store. Could someone in programming take a look at this bug and fix it please? I tried searching for a way to contact the iOS app development team through the app store, but it tAkes me directly to the Lowes website, without and active links to report a problem. Please fix this! Thank you!
  • Very Helpful APP!! Jun 21, 2020

    By charleigh23
    Whenever I am working on or about to start a project and am in need of supplies then this is my go to app. It’s super helpful before you go to the store to see if they have the item you need in stock, how many are in stock, exact spot your item is in inside the store and the price of the item. I always use this as a guide to find what I need when I go to Lowe’s so I’m not walking around forever trying to find what I need, to make sure which Lowe’s store has what I need and to know the price I’m looking at when I checkout. So I highly recommend this app to people who want to save time, save money, do projects on a budget and for people who like to plan/price projects before going into a store. This is by far my number one APP when starting a home project and when I need a replacement item for my house.
  • Jan 10, 2022

    By Stego Aurus
    New Version Detects your Store Location and automatically sets your search for that store!! THANK YOU!!!! Now I'll probably visit Lowes more! -- Suggestion: an Option where I can report that a product is not in the location the App shows it being at. Looking for a product today, I found it several bays down from where the app reported it being. -- Also consider when I tap the Aisle/Bay indicator, that it opens a store with a marker showing where it is
  • My Lowes May 23, 2018

    By Hankbrody
    Up until two weeks ago, I was able to use my iPhone and or iPad to look at purchase history. All of a sudden the app is telling me that I have no purchases on either iPhone and iPad. I can take an existing ,transaction enter it, it will show and the tell me it is tied to my my Lowes account. Hmmmmmm! I called customer service and, they have no clue. They want to blame on my phone or iPad and say it probably is caused by an update. That’s funny as a friend of mine uses the same products and Apple and has his My Lowes info at fingertips. Sounds like BS to me. I certainly hope they find the problem. Just found another problem, it ask for my nickname and says it is already used. I cannot help if someone already has a nickname same as mine. Lowes, I think you all need to get your act together. I hope you like my new nickname.
  • Jan 10, 2022

    By Carl Hart
    Decent overall app, not always accurate with availability but this is an individual store inventory issue. What I don't like is that it seems like half the time I open the app, it needs an update, very annoying.
  • Jan 7, 2022

    By Christopher Crowley
    Need to have access to all lists, not just Quick List. Automatically remove items from list(s) once purchased. Maybe have a Reoccurring/Consumable List that pulls items from other lists. Floor plan/aisles for store to assist finding products. I didn't like walking across the store multiple times to find an aisle that wasn't clearly marked.
  • Review by Bill Scott Dec 20, 2021

    By WTLT2
    Love this store been going to this store since I was a little boy with my dad back when it was at Paducah Ford location but he has went to be with our lord for almost 10yrs now and I still remember it every time I walk thru your doors how much I miss going with him we came to the store at least 2-4 times a week he was a craftsman he built everything by hand he could take 2 2x4’s and make something out of a magazine he was so very gifted with wood craftsmanship and now I’m trying to do it for his carry on my son and spread it to my boys my only gripe is your prices are way to ridiculous on lumber and other things in your store and makes it hard to do these things anymore fix the prices and get more customers and money
  • Not as functional as HD Dec 27, 2020

    By a4naught
    Even though this app has ostensibly the same functionality as HD’s app, the curbside order ready and “on my way” features do not regularly work and often display incorrect order status when compared with the notices one gets via email. It seems to skip over several frames in the app, leaving one withou the ability to actually send the “on my way”. The single time I have gotten this to work, it was great and they were out with my order very quickly. The rest of the time, you end up waiting quite a while and there is really no way around the issue unless you give up and walk into the order pick up (something to avoid during the pandemic spike), or call the store and endure being handed off to an over burdened staff. I wish they would fix this issue. HD’s app works flawlessly by comparison.
  • Decent - Needs UX Improvements Apr 19, 2020

    By WD409
    On my iPad, I can tap “Shop > View All Departments” and then I can tap into a specific department. If I need to go back two or more levels, I have to swipe from the left edge of the screen or tap the “Back” button. Doing this goes all the way back to the beginning. So if I’m looking through categories more than 2 selections deep. Example = I browse to: 1) Outdoors > 2) Outdoor Tools & Equipment > 3) Lawn & Garden Hand Tools > 4) Rakes & Pitchforks > 5) Lawn & Leaf Rakes. I don’t see what I’m looking for, so I want to go back and select “Digging Tools” (level 4), I have to select “Back” and start all over and go back through the entire navigation path to get to “Digging Tools”. When I select “Back”, it should back up to one level higher in the navigation not start over completely. This makes browsing the different categories VERY difficult and non-intuitive. The app seems to be more designed for someone that KNOWS exactly what they’re looking for rather than someone who is browsing to see what Lowe’s offers. I’d also suggest making the setting “Available Today at <Store Name>” a sticky toggle switch so that a customer doesn’t have to keep turning it on in every single category. It just gets annoying to have to keep turning this on over and over again.
  • Dec 17, 2021

    By J M
    The only time I use this app is when I go to the store and need to find which aisle something is on. Almost every single time, the app refuses to let me use it until I update it. Of course there is hardly any connection while inside the store, making updating virtually impossible. You need to make the app usable even if we don't have the latest version. Until then, I can just use your orange competitor instead.
  • Lowe’s App developers: please read! Feb 18, 2021

    By COR!<3
    The Lowe’s app for anyone using IOS versions below IOS 13 will no longer allow me to login to my account. I can still use the other features such as search and product location in my current chosen store, but Bill pay and access to my stored previous receipts is no longer working on the older versions of the App. Please address this. The security features normally available to the latest version is also not available. For these reasons this app is hardly useful as it used to be. In addition to this and because I now have to use the web based version of Lowe’s, I must tell you that sometimes when you select your monthly bill to pay, the next page tells you “There was a problem with the information you provided”. It tells you this even though you are already logged in and looking at the monthly amount you owe. It took me thirty minutes to complete something that used to take me two minutes to do. This is not good. Please look into these things. Fix the App or the Web based platform! Preferably both! Stop outsourcing for App development too. These Developers are clueless! Look at the canned copy/paste responses they are giving to angry customers. Lowe’s, you are losing customers and money hand over fist! If that is okay with you, please carry on!
  • Dec 29, 2021

    By Walt Porzucek
    This app is just too slow to react. When trying to sign on it takes extreme caution to enter the characters correctly. Then it takes 5 minutes to load an order's status. If your order is delayed that is all it says. DELAYED TILL WHEN? WHY IS IT DELAYED? DO YOU HAVE THE ITEM IN STOCK OR NOT? AND YES I AM SHOUTING!!!!!!! WHEN ANSWERING THE QUESTIONS YOU WILL BE LUCKY IF THE APP DOESN'T TAKE YOU ON A TRIP TO NA NA LAND!!! STILL SHOUTING!!!
  • No saving favorites & “Update Go to App Store” in a loop Mar 7, 2021

    By Imluvndabeach
    For almost a year, I’ve been extremely frustrated & disappointed in the Lowe’s App b/c I could no longer save favorites. This was one of the ways I decided on products for our upcoming home renovation. As we got to that area of the home I would have already had ideas on what I would want to purchase from Lowe’s. Including kitchen appliances! Tonight I go to the app and get a pop up screen that instructs me to Update the app & a link is available to “Go to the App Store. [iphone XR] I tap the link go to the App Store & there is a downward facing arrow as if the app is not downloaded. Okay, it should be, I just clicked on it... then it “downloads” & Update bubble appears in its place. I tap Update, it goes through the circle motion & now the Open bubble appears. I tap it and it returns the app only the Update Available Go to the App Store pop up is there again. I cannot access the app at all b/c of the pop up. I tried force closing both the App Store & Lowe’s app, also restarted my phone, then go through the entire process again. Download. Update. Open. The pop up continues to appear. It’s in an infinite loop! March 7, 2021 I am so disappointed that Lowe’s let the bug continue that did not allow you to save favorites & now I cannot even enter the app at all?! Developers! Do you hear me?!
  • Jan 4, 2022

    By Sam D.
    Buggy and difficult to use. From searching to checkout. It's are simpler and efficient to just go inside and get what you want than to deal with the buggy check out process I probably will not work. One workaround I found was going into "app info" under settings and clearing your storage and cache. It is helpful and that the app does show you working for located.
  • There is no functioning feedback or contact options Nov 17, 2020

    By Lucky Little 13
    When you place an order in the app, they sell your order information to an offshore company in India called XPO. Your order will tell you Lowe’s will call you at least 24 hours prior to your delivery date to schedule a time. Instead XPO calls you late at night to tell you your delivery will be there in the most inconvenient 4-hour midday window possible and to call them back if you need to reschedule. They give you their number to call for reschedules. You call them right back to reschedule and they tell you they cannot and you have to call the store. You call the store that was selected during your online order, they say they’re pulling it off the truck and they’ll call you back in 20 minutes. You lose patience after 4 days and call them back and they tell you your order is now with another store 70 miles away and you’ll need to call that other store. You call that other store and leave 8 messages over 6 days only to have XPO call you back again with your now 10-day overdue order being inconveniently delivered midday tomorrow. The system tells you to call XPO to reschedule.... queue vicious cycle. Lowe’s has become utterly ridiculous. It’s illogical to order from them as they no longer are willing to work with their customers at all.
  • Dec 23, 2021

    By Bill
    THIS APP IS THE WORST I HAVE EVER USED!!! Lowes needs to redo this app. I have problems making orders from this app. It gives incorrect store hours, it takes me about 10 tries to complete the checkout process. It lets me order something that is not in stock then after the 10 tries to pay for it, it will tell me a few hours later that the order is canceled but doesnt tell me why. Dont get this app unless you have massive patience.
  • Items not in stock Jul 8, 2020

    By MartiniOnions
    I almost never write reviews, but there is one flaw in this app that drives me nuts and has compelled me to write this. I do a lot of home improvement projects and Lowe’s is the only game in town. I do find the app pretty useful overall, and the ability to find and pay for items on the app and have them ready for pickup is really handy. My HUGE problem with the app however is the little toggle that says “Available today at (your city’s) Lowe’s.” When you toggle that on, it filters all of the online only items out and only shows you the items that are sold in the store. It even says what aisle the items are in. Super cool, right? Except that you don’t really know if any of those items are in the store unless you click on each one and scan through the entire description to see if it is actually in stock. Yes, if it’s out of stock, there’s a line somewhere in the description that says that, but why do I have to click on each item to see that. Again, the toggle is labeled “Available today!!” This should be fixed so that out of stock items are filtered out.
  • Jan 1, 2022

    By R.K. Martin
    I hold a substanial number of Lowes stock from 2008. Of course the price has increased substantially. Over 10x of the purchase price. My experience with Lowes has been good. I know in these difficult times of covid all things must be considered and appreciated as much as possible. What is the price, if in stock, of a John Deere, Z335e from the Kingwood store, 77339. Please respond ASAP, it's a gift. I'll be voting and commenting on the progress of OUR company.
  • img Community
    No DIY project will be even remotely successful without the right tools and materials. Instead of wasting time, going from store to store, you can browse among over 200,000 products online, order what you need, and get it delivered to your door in less than 3 days.
    img by Stefan
    1 year ago
  • img Expert
    1. The Lowe's app, now made even more convenient! Get more done on your next DIY or home improvement project with a totally redesigned interface
    2. Never lose a receipt again! MyLowe’s purchase history lets you scan or automatically enter information from receipts to make returns fast and easy
    3. Add products from the app or scan them in-store to create custom shopping and supply lists

    Reviewed by Kaylin on October 16, 2018

  • Don’t forget to press the “in stock” button! Jul 14, 2020

    By RiloKiley1000
    You can find out what Lowe’s has in stock and even what isle and section of the store it’s in BUT you must follow these steps, especially when online shopping to do curbside pick up. Step (1) Select your location at the top of the screen you want to shop out of. (2)Search very general, simple terms in the search bar (3). After your results show up click the Free Pick Up In Store Today button on the left hand side of the screen and from there you can start to refine search results to get more specific. If you don’t click this button it’s going to show you everything you can get in the store that day and special order products that can take several days to weeks to arrive. If you can’t click it, there isn’t anything like it in stock or you need to change your search terms.
  • Very Helpful APP!! Jun 21, 2020

    By charleigh23
    Whenever I am working on or about to start a project and am in need of supplies then this is my go to app. It’s super helpful before you go to the store to see if they have the item you need in stock, how many are in stock, exact spot your item is in inside the store and the price of the item. I always use this as a guide to find what I need when I go to Lowe’s so I’m not walking around forever trying to find what I need, to make sure which Lowe’s store has what I need and to know the price I’m looking at when I checkout. So I highly recommend this app to people who want to save time, save money, do projects on a budget and for people who like to plan/price projects before going into a store. This is by far my number one APP when starting a home project and when I need a replacement item for my house.
  • My Lowes May 23, 2018

    By Hankbrody
    Up until two weeks ago, I was able to use my iPhone and or iPad to look at purchase history. All of a sudden the app is telling me that I have no purchases on either iPhone and iPad. I can take an existing ,transaction enter it, it will show and the tell me it is tied to my my Lowes account. Hmmmmmm! I called customer service and, they have no clue. They want to blame on my phone or iPad and say it probably is caused by an update. That’s funny as a friend of mine uses the same products and Apple and has his My Lowes info at fingertips. Sounds like BS to me. I certainly hope they find the problem. Just found another problem, it ask for my nickname and says it is already used. I cannot help if someone already has a nickname same as mine. Lowes, I think you all need to get your act together. I hope you like my new nickname.
  • Review by Bill Scott Dec 20, 2021

    By WTLT2
    Love this store been going to this store since I was a little boy with my dad back when it was at Paducah Ford location but he has went to be with our lord for almost 10yrs now and I still remember it every time I walk thru your doors how much I miss going with him we came to the store at least 2-4 times a week he was a craftsman he built everything by hand he could take 2 2x4’s and make something out of a magazine he was so very gifted with wood craftsmanship and now I’m trying to do it for his carry on my son and spread it to my boys my only gripe is your prices are way to ridiculous on lumber and other things in your store and makes it hard to do these things anymore fix the prices and get more customers and money
  • Jan 10, 2022

    By Stego Aurus
    New Version Detects your Store Location and automatically sets your search for that store!! THANK YOU!!!! Now I'll probably visit Lowes more! -- Suggestion: an Option where I can report that a product is not in the location the App shows it being at. Looking for a product today, I found it several bays down from where the app reported it being. -- Also consider when I tap the Aisle/Bay indicator, that it opens a store with a marker showing where it is
  • Jan 10, 2022

    By Carl Hart
    Decent overall app, not always accurate with availability but this is an individual store inventory issue. What I don't like is that it seems like half the time I open the app, it needs an update, very annoying.
  • Not as functional as HD Dec 27, 2020

    By a4naught
    Even though this app has ostensibly the same functionality as HD’s app, the curbside order ready and “on my way” features do not regularly work and often display incorrect order status when compared with the notices one gets via email. It seems to skip over several frames in the app, leaving one withou the ability to actually send the “on my way”. The single time I have gotten this to work, it was great and they were out with my order very quickly. The rest of the time, you end up waiting quite a while and there is really no way around the issue unless you give up and walk into the order pick up (something to avoid during the pandemic spike), or call the store and endure being handed off to an over burdened staff. I wish they would fix this issue. HD’s app works flawlessly by comparison.
  • Was a great app. Dec 1, 2018

    By Missing IDs
    I did enjoy using this app. But there are two issues that need to be addressed. Wi-Fi needs improvement. Always having problems connecting while in the store. And when I am able to connect the speed is extremely slow. My cellular data speed is 50 times faster than your Wi-Fi I see other reviews with the same issue. It makes it hard to use your app while in your store. I do not get a good cellular signal while inside your store so I try to use your Wi-Fi The other issue is the in store map location. The app used to show a map of where the item is located. Now it doesn’t AND the aisle numbers have changed on your app and they are WRONG. I looked up an item and it said aisle 98. Aisle 50 is the highest number in that store. Store #35 is the store I am talking about. Someone needs to wake up and join the rest of the world. You have the potential of having a great app but you need to fix your store Wi-Fi speed and connection issues along with your item locations and in store maps. The later used to work great. Not anymore.
  • After latest updates to app, lost ability to add to a list Jun 2, 2020

    By Teckwizz
    Everything has been working fine until a couple of recent updates, I can no longer save an item to favorites (♥️ feature). I do a lot of shopping on my iPhone 11 and prefer to save it to my favorites list and then use my Windows desktop computer to purchase online. However, I can't do that now and have to send a link via email to myself, open the email on my desktop computer, then add the item to my favorites list. The favorites list option is supposed to be a timesaver, however, it now takes me a long time to add to my favorites, and then put together an online order, or shop in store. Could someone in programming take a look at this bug and fix it please? I tried searching for a way to contact the iOS app development team through the app store, but it tAkes me directly to the Lowes website, without and active links to report a problem. Please fix this! Thank you!
  • Jan 7, 2022

    By Christopher Crowley
    Need to have access to all lists, not just Quick List. Automatically remove items from list(s) once purchased. Maybe have a Reoccurring/Consumable List that pulls items from other lists. Floor plan/aisles for store to assist finding products. I didn't like walking across the store multiple times to find an aisle that wasn't clearly marked.
  • Suggestions Dec 5, 2021

    By NelsonSnow
    Love the stores, at least 5 we use, we’re probably one of their first percentiles in our local industry on supporting there. App needs some time to mature tho. 1/2 the time I call about an online order I get that “Oh, you ordered online” type feeling from them, sometimes exact words. Couple things. 1. Couldn’t select the option of curbside pickup at checkout, the locker use with our quantities defeats the tech there, but it’s default….. 2. Couldn’t find general coverage in specs on engineered flooring/ love the label shots but their often blurry. Help us continue our support, our State economy and image salivates on it. 3. Orders give no ready status email info 1/2 the time, and products are transferred to other stores out of the range of our projects. Costing us more in gas/ time/$. The last time an order was transferred for stock, the third item was out of stock.
  • Decent - Needs UX Improvements Apr 19, 2020

    By WD409
    On my iPad, I can tap “Shop > View All Departments” and then I can tap into a specific department. If I need to go back two or more levels, I have to swipe from the left edge of the screen or tap the “Back” button. Doing this goes all the way back to the beginning. So if I’m looking through categories more than 2 selections deep. Example = I browse to: 1) Outdoors > 2) Outdoor Tools & Equipment > 3) Lawn & Garden Hand Tools > 4) Rakes & Pitchforks > 5) Lawn & Leaf Rakes. I don’t see what I’m looking for, so I want to go back and select “Digging Tools” (level 4), I have to select “Back” and start all over and go back through the entire navigation path to get to “Digging Tools”. When I select “Back”, it should back up to one level higher in the navigation not start over completely. This makes browsing the different categories VERY difficult and non-intuitive. The app seems to be more designed for someone that KNOWS exactly what they’re looking for rather than someone who is browsing to see what Lowe’s offers. I’d also suggest making the setting “Available Today at <Store Name>” a sticky toggle switch so that a customer doesn’t have to keep turning it on in every single category. It just gets annoying to have to keep turning this on over and over again.
  • Dec 17, 2021

    By J M
    The only time I use this app is when I go to the store and need to find which aisle something is on. Almost every single time, the app refuses to let me use it until I update it. Of course there is hardly any connection while inside the store, making updating virtually impossible. You need to make the app usable even if we don't have the latest version. Until then, I can just use your orange competitor instead.
  • Dec 29, 2021

    By Walt Porzucek
    This app is just too slow to react. When trying to sign on it takes extreme caution to enter the characters correctly. Then it takes 5 minutes to load an order's status. If your order is delayed that is all it says. DELAYED TILL WHEN? WHY IS IT DELAYED? DO YOU HAVE THE ITEM IN STOCK OR NOT? AND YES I AM SHOUTING!!!!!!! WHEN ANSWERING THE QUESTIONS YOU WILL BE LUCKY IF THE APP DOESN'T TAKE YOU ON A TRIP TO NA NA LAND!!! STILL SHOUTING!!!
  • Jan 4, 2022

    By Sam D.
    Buggy and difficult to use. From searching to checkout. It's are simpler and efficient to just go inside and get what you want than to deal with the buggy check out process I probably will not work. One workaround I found was going into "app info" under settings and clearing your storage and cache. It is helpful and that the app does show you working for located.
  • Items not in stock Jul 8, 2020

    By MartiniOnions
    I almost never write reviews, but there is one flaw in this app that drives me nuts and has compelled me to write this. I do a lot of home improvement projects and Lowe’s is the only game in town. I do find the app pretty useful overall, and the ability to find and pay for items on the app and have them ready for pickup is really handy. My HUGE problem with the app however is the little toggle that says “Available today at (your city’s) Lowe’s.” When you toggle that on, it filters all of the online only items out and only shows you the items that are sold in the store. It even says what aisle the items are in. Super cool, right? Except that you don’t really know if any of those items are in the store unless you click on each one and scan through the entire description to see if it is actually in stock. Yes, if it’s out of stock, there’s a line somewhere in the description that says that, but why do I have to click on each item to see that. Again, the toggle is labeled “Available today!!” This should be fixed so that out of stock items are filtered out.
  • Dec 30, 2021

    By stuart andrews
    Everytime I try to use this app it needs an update. That's really really annoying. Especially since it won't allow me to open the app without doing the update, usually inside Lowes (is there ever good service inside a Lowes???). I see no reason why this app needs to be updated to use it and to be updated so frequently.
  • Dec 24, 2021

    By Mica Mirso
    Need to implement the bay location so item can be easily be found by matching up the tag on the shelf. Also needs inventory checking improvements sometimes it says out of stock but I find 4 of the item, doesn't match up to employees inventory app. Also sometimes the item can be on clearance like grills are now and show up full price on the app still, the only way to find out is to talk to employees in the store need that fixed as well.
  • Cart problems Oct 26, 2021

    By Not-Mozart
    It seems to change the store items are being shipped from, and it’s hard to tell which stores they are from. To replicate add two items like pressure treated lumber from the same store and select truck delivery. If they’re from the same store shipment should be $75. If you don’t place the order and check back a few days later, one item might be shipping from another store, bringing the truck shipping up to $175. Sure you can delete the item from a different store and add it again but this in nearly impossible on the app. It’s also extremely difficult on the desktop website too. Basically you’ve gotta put your “shopping cart” together in your own notes and deal with Lowes shopping cart when you’re definitely ready to order, otherwise you gotta delete everything and start over, and that’s very difficult if your shopping list IS the shopping cart. Basically the shopping cart is super frustrating and antagonizing.
  • Jan 3, 2022

    By Joe Green
    So far I'm not liking this app at all. The very 1st thing I wanted to do was add my purchases from the last few days, but there's no receipt scanner & i can't figure out how to do it. How ridiculous they don't have such an important feature available.
  • Lowe’s App developers: please read! Feb 18, 2021

    By COR!<3
    The Lowe’s app for anyone using IOS versions below IOS 13 will no longer allow me to login to my account. I can still use the other features such as search and product location in my current chosen store, but Bill pay and access to my stored previous receipts is no longer working on the older versions of the App. Please address this. The security features normally available to the latest version is also not available. For these reasons this app is hardly useful as it used to be. In addition to this and because I now have to use the web based version of Lowe’s, I must tell you that sometimes when you select your monthly bill to pay, the next page tells you “There was a problem with the information you provided”. It tells you this even though you are already logged in and looking at the monthly amount you owe. It took me thirty minutes to complete something that used to take me two minutes to do. This is not good. Please look into these things. Fix the App or the Web based platform! Preferably both! Stop outsourcing for App development too. These Developers are clueless! Look at the canned copy/paste responses they are giving to angry customers. Lowe’s, you are losing customers and money hand over fist! If that is okay with you, please carry on!
  • No saving favorites & “Update Go to App Store” in a loop Mar 7, 2021

    By Imluvndabeach
    For almost a year, I’ve been extremely frustrated & disappointed in the Lowe’s App b/c I could no longer save favorites. This was one of the ways I decided on products for our upcoming home renovation. As we got to that area of the home I would have already had ideas on what I would want to purchase from Lowe’s. Including kitchen appliances! Tonight I go to the app and get a pop up screen that instructs me to Update the app & a link is available to “Go to the App Store. [iphone XR] I tap the link go to the App Store & there is a downward facing arrow as if the app is not downloaded. Okay, it should be, I just clicked on it... then it “downloads” & Update bubble appears in its place. I tap Update, it goes through the circle motion & now the Open bubble appears. I tap it and it returns the app only the Update Available Go to the App Store pop up is there again. I cannot access the app at all b/c of the pop up. I tried force closing both the App Store & Lowe’s app, also restarted my phone, then go through the entire process again. Download. Update. Open. The pop up continues to appear. It’s in an infinite loop! March 7, 2021 I am so disappointed that Lowe’s let the bug continue that did not allow you to save favorites & now I cannot even enter the app at all?! Developers! Do you hear me?!
  • There is no functioning feedback or contact options Nov 17, 2020

    By Lucky Little 13
    When you place an order in the app, they sell your order information to an offshore company in India called XPO. Your order will tell you Lowe’s will call you at least 24 hours prior to your delivery date to schedule a time. Instead XPO calls you late at night to tell you your delivery will be there in the most inconvenient 4-hour midday window possible and to call them back if you need to reschedule. They give you their number to call for reschedules. You call them right back to reschedule and they tell you they cannot and you have to call the store. You call the store that was selected during your online order, they say they’re pulling it off the truck and they’ll call you back in 20 minutes. You lose patience after 4 days and call them back and they tell you your order is now with another store 70 miles away and you’ll need to call that other store. You call that other store and leave 8 messages over 6 days only to have XPO call you back again with your now 10-day overdue order being inconveniently delivered midday tomorrow. The system tells you to call XPO to reschedule.... queue vicious cycle. Lowe’s has become utterly ridiculous. It’s illogical to order from them as they no longer are willing to work with their customers at all.
  • Dec 23, 2021

    By Bill
    THIS APP IS THE WORST I HAVE EVER USED!!! Lowes needs to redo this app. I have problems making orders from this app. It gives incorrect store hours, it takes me about 10 tries to complete the checkout process. It lets me order something that is not in stock then after the 10 tries to pay for it, it will tell me a few hours later that the order is canceled but doesnt tell me why. Dont get this app unless you have massive patience.
  • Jan 1, 2022

    By R.K. Martin
    I hold a substanial number of Lowes stock from 2008. Of course the price has increased substantially. Over 10x of the purchase price. My experience with Lowes has been good. I know in these difficult times of covid all things must be considered and appreciated as much as possible. What is the price, if in stock, of a John Deere, Z335e from the Kingwood store, 77339. Please respond ASAP, it's a gift. I'll be voting and commenting on the progress of OUR company.
  • Jan 6, 2022

    By Tom S.
    Closes down when I try to get bar code to do a locker pickup from my local store. Also buggy when I try to look at past orders. I uninstalled/reinstalled the app hoping that would take care of my issues and it didn't. Hey disappointing as I used to really enjoy this app!
  • Do not use this app - not worth the phone storage space Nov 30, 2020

    By notJillScott
    This app seemed like a good idea but is not ready for prime time. I ordered an expensive item and received a phone call around 6 am from an employee’s personal mobile phone the next morning saying the item was not in stock and to call back. I called back and left a voicemail message; no call back that day, the next day, or the day after that. Called the store and had two call drops and was kept on hold for 20 minutes before talking with someone. She said she would call me back in 30 minutes. That call never came. There’s no way to cancel orders in the app so I had to call the corporate number and wait 2 hours for that call back. In the time it took to cancel my order I was able to purchase my item at a different store. Based on previous reviews from months ago, this is clearly an ongoing unresolved issue with the app. I don’t think high sales volume is a good enough explanation for how disappointing my experience was. Stick with the web site for online orders.
  • Jan 1, 2022

    By S Markley
    Non-stop constant flaws. Get it together folks. If you are going to force everyone to switch to locker pickup, then the app cannot crash every single time! Your disconnect from app to browser is not at useful for businesses either. I'm constantly disappointed in everything about this app. Home Depot is only 1 mile away.
  • Pushing me to Home Depot every time I use the app Jul 8, 2021

    By time to start using home depot
    I have been a loyal Lowe’s customer for years…. I’ve spent thousands of dollars in your store….. your website and app are the absolute worst I’ve used and it’s making me so frustrated I don’t want to use your services anymore. I’ve tried (even calling in) to change my email…. Says it can’t be completed at this time. Every time I’ve tried for the last year. Four months ago the app cooperated briefly (still wouldn’t allow me to change my email) by allowing me to place online orders and go pick them up. Now for the last month, every time I open the app I have to sign in. I sign in (box checked remember me) and the first function I go to sends me back to sign in….. over and over. I cannot access my account to pay the bill not can I see my receipts which is the main reason I used the app. I have never reviewed an app before if that tells you just how bad it is. I’d give zero stars if I could. If nothing changes I’ll stop using the services I can’t use and start spending money elsewhere….
  • Horrible Jan 6, 2019

    By Matt K33
    Nothing has gone right with last three orders, one taking months to resolve. People at the stores are helpful when you talk to them but apparently there is no role designed to own an issue through completion. The next time you call you have to start all over again. Worst repetitive customer experience I’ve had with a company in a long time. This last experience i had an online order cancelled but was not notified at all, when I asked why they said reason was “other”. They asked that I resubmit as they had the stock so I did. I drove 35 minutes to pick up and the order was left outside on a cart, completely soaked from rain with the paperwork now falling apart. Still showed full charge but was missing 7 of my items and 3 other items that were the wrong size. If I hadn’t gone through the order myself I wouldn’t have been told. Store workers have been very polite and willing to help but the rest of the process is broken. Absolutely no communication or escalation resolution even when you call in to their call center and talk with a Supervisor. I’m done

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