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LiveHealth Online Mobile

LiveHealth Online Mobile

American Well

The LHO app gives mobile users an easy way to connect with a live doctor.

4.9 Ratings 50K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • img Community
    You might not feel comfortable speaking to your family physician about marijuana use. If you need a doctor to chat with and get all the best advice, you can use a telemed service to reach a professional specializing in the field in less than 10 minutes.
    img by John
    1 year ago
  • img Community
    A new virus that has yet to be fully understood is never a good thing. It's best to be prepared, avoid risky situations, and get informed. Any questions you may have are best answered by a doctor. With this app, you can easily reach a qualified professional in less than 15 minutes.
    img by Christina
    1 year ago
  • img Expert
    1. Is your primary care physician not available? Speak to a doctor right away and get prescriptions sent to your preferred pharmacy for easy pick-up
    2. Consult with a Spanish-speaking doctor! Spanish Language Experience lets Spanish speakers ask health questions, see test results, and more
    3. Kind, knowledgeable doctors provide fast diagnoses so you can get back to living your life! Save time and money, and feel better again

    Reviewed by Katelyn on February 7, 2018

  • Poison ivy! Aug 7, 2020

    By mork2006
    Generally I would have to walk into my urgent care and then wait for my turn to go in with the doctor or nurse practitioner. With Covid-19 around and the fact that my time is valuable this has proven to be a far better option. I’ve used this in the past for other concerns. I had a doctor I really liked on here who was an IU graduate. More recently as I’m married to someone who wasn’t born in the USA I have decided to try and give others a chance and send some business their way as well. Today’s visit seemed to go well. The gentleman was kind of hard to understand, but I’m used to those with an Asian accent and I believe he was from somewhere else. He did after I said what was generally provided to get rid of the poison advise me he had included that and would send me a list of instructions. All I could honestly understand was a cream of some sort.... I have used those otc creams with no help so this was concerning. Thats why I insured I let him know that this other thing was generally what would assist it in going away and me getting some relief from the itching. The fact that he knew I must’ve had a bit of trouble and that he’d type out and send me directions and everything is great. I’m thankful for that. Quick visit and provided he did prescribe the needed meds to assist in getting rid of this I am very thankful.
  • Absolutely Amazing Jul 29, 2020

    By Issa.blackqueen
    I noticed that some old symptoms were coming back last night and as soon as I woke up this morning, I was looking up urgent care clinics near me. A few were closed due to COVID and the ones that I did find charged a lot for a very simple exam (I don’t have health insurance). I came across the ad for this app on Google and decided to give it a try. The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready. The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !
  • May 23, 2021

    By Matt Knight
    Works great. My Dept offered it instead of office visits. Far cheaper and Rx are sent straight to my local CVS for same day pick up. I don't like going in to the Dr unless I have too.
  • Future of healthcare! LOVE THIS May 21, 2019

    By ShutterSpeedFreak
    Best thing since sliced bread! My husband & I work for the same company & we don’t want to spend our personal time at the dr for minor medical problems. My husband called yesterday & received a Rx for his skin rash; tinea versicolor which he only needs usually 1x every other year. Today I decided to try online health to get an rx for my adult acne which begins every summer due to the environment of my career. As an inventory analyst I go from my cold office environment to the dusty, hot production floor. My pores open in the hot environment & allow dirt to enter my pores. Then my pores close up trapping dirt inside once I’m in my colder office which causes clogged pores & breakouts. The dr wrote me a short term low dose antibiotic rx (clindamycin to quickly combat the breakout then another Rx topical cream for a longer term solution. Giving this adult acne the ole one-two punch! Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!
  • May 28, 2021

    By Charles Young
    I couldn't find a way to switch to the back camera of the phone. Since Dr needed to look at my feet, using front facing camera was difficult. I had to guess where I was aiming.
  • Apr 12, 2021

    By Erin Buchanan
    The doctor was super professional, and took care of all of my medical needs. He was caring, and explained everything in detail. It is SUPER convenient that they were able to fill a prescription, and send it to my local pharmacy. Definitely will use this app again for future, last minute appointments!! The connection was also very clear, and it was easy to see/hear the doctor. That's saying something, considering I'm on satellite Wifi!! A+ app!
  • Apr 3, 2021

    By Susan Archuleta
    Loved It ! It was fast, and convenient! Not feeling good to start,I did not have to leave my house, Rushing around not to be late, or looking good when I feel so bad. They accepted my insurance and I was able to set up and have my Prescription sent to the pharmacy of my choice. A WONDERFUL EXPERIENCE! The Dr. was polite, nice,and professional. Easy to understand, and understood me and what I was explaining. The way to go to the Doctors for me from now on!
  • Poison ivy! Aug 7, 2020

    By mork2006
    Generally I would have to walk into my urgent care and then wait for my turn to go in with the doctor or nurse practitioner. With Covid-19 around and the fact that my time is valuable this has proven to be a far better option. I’ve used this in the past for other concerns. I had a doctor I really liked on here who was an IU graduate. More recently as I’m married to someone who wasn’t born in the USA I have decided to try and give others a chance and send some business their way as well. Today’s visit seemed to go well. The gentleman was kind of hard to understand, but I’m used to those with an Asian accent and I believe he was from somewhere else. He did after I said what was generally provided to get rid of the poison advise me he had included that and would send me a list of instructions. All I could honestly understand was a cream of some sort.... I have used those otc creams with no help so this was concerning. Thats why I insured I let him know that this other thing was generally what would assist it in going away and me getting some relief from the itching. The fact that he knew I must’ve had a bit of trouble and that he’d type out and send me directions and everything is great. I’m thankful for that. Quick visit and provided he did prescribe the needed meds to assist in getting rid of this I am very thankful.
  • Absolutely Amazing Jul 29, 2020

    By Issa.blackqueen
    I noticed that some old symptoms were coming back last night and as soon as I woke up this morning, I was looking up urgent care clinics near me. A few were closed due to COVID and the ones that I did find charged a lot for a very simple exam (I don’t have health insurance). I came across the ad for this app on Google and decided to give it a try. The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready. The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !
  • May 23, 2021

    By Matt Knight
    Works great. My Dept offered it instead of office visits. Far cheaper and Rx are sent straight to my local CVS for same day pick up. I don't like going in to the Dr unless I have too.
  • Future of healthcare! LOVE THIS May 21, 2019

    By ShutterSpeedFreak
    Best thing since sliced bread! My husband & I work for the same company & we don’t want to spend our personal time at the dr for minor medical problems. My husband called yesterday & received a Rx for his skin rash; tinea versicolor which he only needs usually 1x every other year. Today I decided to try online health to get an rx for my adult acne which begins every summer due to the environment of my career. As an inventory analyst I go from my cold office environment to the dusty, hot production floor. My pores open in the hot environment & allow dirt to enter my pores. Then my pores close up trapping dirt inside once I’m in my colder office which causes clogged pores & breakouts. The dr wrote me a short term low dose antibiotic rx (clindamycin to quickly combat the breakout then another Rx topical cream for a longer term solution. Giving this adult acne the ole one-two punch! Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!
  • May 28, 2021

    By Charles Young
    I couldn't find a way to switch to the back camera of the phone. Since Dr needed to look at my feet, using front facing camera was difficult. I had to guess where I was aiming.
  • Apr 12, 2021

    By Erin Buchanan
    The doctor was super professional, and took care of all of my medical needs. He was caring, and explained everything in detail. It is SUPER convenient that they were able to fill a prescription, and send it to my local pharmacy. Definitely will use this app again for future, last minute appointments!! The connection was also very clear, and it was easy to see/hear the doctor. That's saying something, considering I'm on satellite Wifi!! A+ app!
  • Apr 3, 2021

    By Susan Archuleta
    Loved It ! It was fast, and convenient! Not feeling good to start,I did not have to leave my house, Rushing around not to be late, or looking good when I feel so bad. They accepted my insurance and I was able to set up and have my Prescription sent to the pharmacy of my choice. A WONDERFUL EXPERIENCE! The Dr. was polite, nice,and professional. Easy to understand, and understood me and what I was explaining. The way to go to the Doctors for me from now on!
  • Quick Service, but not great listeners. Feb 6, 2020

    By Kia Barnes
    I first had a virtual appointment with Dr. Authrine Whyte, who cancelled on me after I waited 20 minutes to see her. Interestingly she was again available when I tried to find another physician. Next, I chose Dr. Ronald Stratton, who has two other virtual patients waiting, but quickly saw me after maybe a 5-7 minute wait. Dr. Stratton asked a few questions and came up with his diagnosis before allowing me to finish answering. As I was trying to ask him a question, he instructed me to press the “End” button. He was not rude, whatsoever, but he was dismissive and seemed rushed. I’m sure he’s seen similar symptoms so often that he knows exactly what’s going on and how to treat it, and I’m sure his methods allowed him to be able to see me so quickly, but I believe it’s important for doctors to hear patients out and be sure they’ve addressed all questions and concerns. Overall, I still got to speak with a physician and get prescriptions from the comfort of my own home and for a very reasonable price. I will absolutely be using this app again, but I believe the physicians should be more considerate that they’re still working with human beings and should treat us as such.
  • Jun 12, 2021

    By Mark Sams
    Very fast and super convenient! Dr. Wang was great and very personable, easy to talk to and very friendly.
  • No Insurance needed antibiotics Apr 13, 2020

    By okimur
    So, after researching online doctors. I ended up going with LiveHealth bc typically I spend $100 just for a consult and here it was $59 or more depending on type of issue and severity of case I assume. The app lets you know due to covid 19 things are a little delayed but I didn’t mind waiting. I had to wait for 30-45 mins before connecting with the doctor but it lets you know how many people are ahead of you once you select a doctor. I had 1 ahead of me, so wait time not too bad. I like that it gave options on different doctors I just picked a family doctor Dr. Rayner. She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍
  • Great unless you have a prescription Apr 28, 2020

    By MissP-Tat
    I have an ear infection and was initially really satisfied with the service. Signing up, choosing a doctor, and getting through the visit was great. However the doctor sent my antibiotic to the wrong pharmacy in a totally different state. I called the customer service line and waited for over an hour, but the representative was helpful and said he called and left a voicemail at my pharmacy for the prescription. Well apparently that still didn’t work and the pharmacy never received the information. I tried to call the customer service line again, waited on hold another 75 minutes, but there was still another 86 minute wait. I decided to hang up and try again tomorrow. Once the visit is over, the app gives you no other way to follow up or fix an issue without calling the customer service line. There really needs to be a better way to follow up on prescriptions or request it be resent without having to go through a phone call. Most of my doctor’s offices have a mailbox feature so that you can inbox issues like this and a MA can go through and help resolve them. I have no idea what they’re going to charge my insurance for this telemedicine visit, but I’m sure it’s going to be a ridiculous amount for speaking with the doctor for 3 minutes and having to be on hold/talking to customer service reps for 4+ hours.
  • Other services are better and I’m disappointed Apr 23, 2018

    By Lique88
    I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.
  • Apr 29, 2021

    By Michael Clarke
    I've tried to use this app twice in the last 3 years. Both times my account was already locked. The phone number they give you for assistance said they didn't know why it was locked but they would create a ticket and somebody would email me. No timeline. Not the level of support you want from an oncall medical service. It's been 1 hour so far and no email.
  • Terrible diagnosis. Jan 31, 2020

    By xPoeticxDeathx
    I called the other morning because I already knew what I had, and just wanted antibiotics because I live in a small area and all the offices around here are booked due to a small flu epidemic. I had several (about 10) pictures I took of abscesses, boils, yellow scabs, etc. that I uploaded for this “Doctor” to look over. As he’s talking to me, asking me how this all first started, asked me my temperature and whatnot, and why I thought I had Staph/MRSA. I then explained how it started, explained my fiancé just had MRSA a few months prior, explained the coming of the yellow scabs. I told him I did not currently have a temperature. He told me I could not have Staph/MRSA without having a temperature and ignored the fact my household had just gone through this, but continued to tell me what I had was a herpes outbreak. Seriously, I’m not making this up. So, I told him it was definitely not herpes, and he said to him that’s what it appears to be. He was dead set on his diagnosis and there was no changing his mind. He told me to make an appointment with a physician, and ended the chat. By the time I got into to see a real doctor, the infection had almost gone sepsis. I was given antibiotics because I currently have MRSA. Thank you idiot “doctor” for your wrong diagnosis and almost causing my infection to go sepsis. All I wanted was antibiotics.
  • Waisted $49 on an appointment Jun 29, 2019

    By AshLK1900
    My 8 year old son has swimmers ear and I was looking for an affordable way to get a prescription to help him. I do not have health insurance right now do I was very excited to use this service. Setting up my account and getting an appointment was quick and easy. The doctor was nice and did say he sent a prescription for ear drops to a Publix pharmacy. I had to call customer service after an hour because Publix didn’t receive the prescription. They assured me it would be resent and they would call me back in 20 minutes to let me know when it was resent. They did not call me back but I did get an email from Publix when it was ready. I was shocked to find out the ear drops he prescribed are $246!! I couldn’t afford that so I called customer service again. I let the representative know the pharmacy was closing in an hour and asked if the Doctor could prescribe something more affordable. He said he would get it worked out and call me back before the Pharmacy closed. I have not heard back and it is now 11 pm and my son is in a lot of pain. I have to keep rotating Tylenol and Motrin. I cancelled the $246 ear drops at Publix so now I have waisted $49 and have to find somewhere else to take him in the morning that can help us. I’m very disappointed.
  • May 19, 2021

    By Suzanne
    Unable to complete a simppe video call appointment. Appointments randomly cancelled and rescheduled. KICKED OUT OF APPOINTMENTS IN THE MIDDLE WITH NO WAY TO ACCESS THEM AGAIN. CONSISTENTLY OVERCHARGED BY HUNDREDS OF DOLLARS FOR VISITS EVEN IF THEY WEREN'T COMPLETED. THIS APP CANNOT HANDLE A SIMPLE VIDEO CALL.
  • Terrible company, unreliable, unprofessional Apr 4, 2021

    By Draconis4756
    I’m pretty sure most of the reviews are fake because this company is horrible. So the first therapist I had canceled the appointment 2 min before our appointment, I then got another one and then all she told me was that she couldn’t help me through live health but I should join her privet practice. So then I finally found another that I liked, but then she disappeared. I tried calling their customer service but they would not help me. Key word, would not, not could not. I then found out that she’s out for a couple months. It took me weeks to figure it out. I’d expect the company would let me know and put my into contact with another provider. You also can’t email any of the providers. I tried emailing my dr through it and I’d get no response except for an automated email saying that I should contact 911 for an emergency. Looking for a provider is a horrible experience. You have to go day by day looking for someone. And they even show providers that arn’t taking new patients. I’m dropping them right now for a more expensive provider. Don’t bother with live health, they don’t even have their own customer service. They contract it out and those people do not care about you at all.
  • Waste of Time! Mar 29, 2020

    By N. Mingo
    We waited for 7 hours...yes 7 hours, today. We started with 15 patients ahead of us and watched it countdown...and then back up all day long. Finally, we closed out the app and opened it back up, and the doctor we were waiting “in line” to see was no longer available. We received no notification of any kind, we weren’t assigned to a new doctor, NOTHING. Decided to give it a second chance, this time we chose a phone call instead of video chat. After signing in (again), a screen popped up and said that we could close the app, that the doctor would call when it was time for our visit... 2.5 hours later (now totaling 9.5 hours) we have been 10th in line with no movement at all. Because we chose the call option this time, we weren’t able to cancel and choose a different doctor. Good thing we checked on the status of this doc as well, bc surprise surprise, he was also offline after another long wait. I understand the Coronavirus has our doctors, nurses, and all medical staff drowning and overwhelmed, and I in no way blame them for this issue, but this app needs a TON OF WORK. So, so bad and a complete waste of time.
  • Apr 10, 2021

    By Muzammil Mueen
    30 minutes and waiting for a doctor .. so no, this app is in no way even a tiny bit of replacement for a good old call to a hospital. If you have a cold, a sneeze or anything insignificant to get checked, something that you didn't get checked wouldn't make a difference.. rely on this app.. anything more than that and you're rolling a dice and taking your chances.
  • Would not recommend Jun 5, 2020

    By LO7543
    I recently was night swimming about a few days ago and developed a series of bug bites on my upper right thigh that also moved to my buttocks. I decided it was fleas, because I’ve been bites before, and wanted to prevent infection by visiting a physician. I decided to try this app, considering the pandemic is still ongoing. I was linked with a doctor fairly quick, and within 10 minutes this doctor tried to convince me I had shingles. After I then told him I’ve had no previous experience with chicken pox, and have been vaccinated, he then said he would further access the photo and call me back. After less then 5 minutes, he called me telling me I had herpes. After arguing back and forth about how that isn’t possible and about how I’ve been tested far too recently for that to me true, he continued to tell me I was wrong and sent an anti-viral medication to my pharmacy. Upon picking up, I asked a pharmacist to consult me and take a look themselves. After barely even looking, the pharmacist confirmed they were flea bites.
  • img Community
    You might not feel comfortable speaking to your family physician about marijuana use. If you need a doctor to chat with and get all the best advice, you can use a telemed service to reach a professional specializing in the field in less than 10 minutes.
    img by John
    1 year ago
  • img Community
    A new virus that has yet to be fully understood is never a good thing. It's best to be prepared, avoid risky situations, and get informed. Any questions you may have are best answered by a doctor. With this app, you can easily reach a qualified professional in less than 15 minutes.
    img by Christina
    1 year ago
  • img Expert
    1. Is your primary care physician not available? Speak to a doctor right away and get prescriptions sent to your preferred pharmacy for easy pick-up
    2. Consult with a Spanish-speaking doctor! Spanish Language Experience lets Spanish speakers ask health questions, see test results, and more
    3. Kind, knowledgeable doctors provide fast diagnoses so you can get back to living your life! Save time and money, and feel better again

    Reviewed by Katelyn on February 7, 2018

  • Poison ivy! Aug 7, 2020

    By mork2006
    Generally I would have to walk into my urgent care and then wait for my turn to go in with the doctor or nurse practitioner. With Covid-19 around and the fact that my time is valuable this has proven to be a far better option. I’ve used this in the past for other concerns. I had a doctor I really liked on here who was an IU graduate. More recently as I’m married to someone who wasn’t born in the USA I have decided to try and give others a chance and send some business their way as well. Today’s visit seemed to go well. The gentleman was kind of hard to understand, but I’m used to those with an Asian accent and I believe he was from somewhere else. He did after I said what was generally provided to get rid of the poison advise me he had included that and would send me a list of instructions. All I could honestly understand was a cream of some sort.... I have used those otc creams with no help so this was concerning. Thats why I insured I let him know that this other thing was generally what would assist it in going away and me getting some relief from the itching. The fact that he knew I must’ve had a bit of trouble and that he’d type out and send me directions and everything is great. I’m thankful for that. Quick visit and provided he did prescribe the needed meds to assist in getting rid of this I am very thankful.
  • Absolutely Amazing Jul 29, 2020

    By Issa.blackqueen
    I noticed that some old symptoms were coming back last night and as soon as I woke up this morning, I was looking up urgent care clinics near me. A few were closed due to COVID and the ones that I did find charged a lot for a very simple exam (I don’t have health insurance). I came across the ad for this app on Google and decided to give it a try. The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready. The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !
  • May 23, 2021

    By Matt Knight
    Works great. My Dept offered it instead of office visits. Far cheaper and Rx are sent straight to my local CVS for same day pick up. I don't like going in to the Dr unless I have too.
  • Future of healthcare! LOVE THIS May 21, 2019

    By ShutterSpeedFreak
    Best thing since sliced bread! My husband & I work for the same company & we don’t want to spend our personal time at the dr for minor medical problems. My husband called yesterday & received a Rx for his skin rash; tinea versicolor which he only needs usually 1x every other year. Today I decided to try online health to get an rx for my adult acne which begins every summer due to the environment of my career. As an inventory analyst I go from my cold office environment to the dusty, hot production floor. My pores open in the hot environment & allow dirt to enter my pores. Then my pores close up trapping dirt inside once I’m in my colder office which causes clogged pores & breakouts. The dr wrote me a short term low dose antibiotic rx (clindamycin to quickly combat the breakout then another Rx topical cream for a longer term solution. Giving this adult acne the ole one-two punch! Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!
  • Apr 12, 2021

    By Erin Buchanan
    The doctor was super professional, and took care of all of my medical needs. He was caring, and explained everything in detail. It is SUPER convenient that they were able to fill a prescription, and send it to my local pharmacy. Definitely will use this app again for future, last minute appointments!! The connection was also very clear, and it was easy to see/hear the doctor. That's saying something, considering I'm on satellite Wifi!! A+ app!
  • Apr 3, 2021

    By Susan Archuleta
    Loved It ! It was fast, and convenient! Not feeling good to start,I did not have to leave my house, Rushing around not to be late, or looking good when I feel so bad. They accepted my insurance and I was able to set up and have my Prescription sent to the pharmacy of my choice. A WONDERFUL EXPERIENCE! The Dr. was polite, nice,and professional. Easy to understand, and understood me and what I was explaining. The way to go to the Doctors for me from now on!
  • Jun 12, 2021

    By Mark Sams
    Very fast and super convenient! Dr. Wang was great and very personable, easy to talk to and very friendly.
  • No Insurance needed antibiotics Apr 13, 2020

    By okimur
    So, after researching online doctors. I ended up going with LiveHealth bc typically I spend $100 just for a consult and here it was $59 or more depending on type of issue and severity of case I assume. The app lets you know due to covid 19 things are a little delayed but I didn’t mind waiting. I had to wait for 30-45 mins before connecting with the doctor but it lets you know how many people are ahead of you once you select a doctor. I had 1 ahead of me, so wait time not too bad. I like that it gave options on different doctors I just picked a family doctor Dr. Rayner. She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍
  • Skip the walk in clinics Oct 2, 2018

    By Ds75762763
    A fantastic replacement for the little things. If you’re dying of cancer or broke your arm in six places or having seizures or are really having anything serious obviously you go to the emergency room. If you have something that’s more complicated or you need specialized care, obviously you go to a regular doctor for an in person evaluation. But for everything else that comes along, that would be your typical going to a Walgreens or CVS or grocery store or walk in clinic to get checked out by a PA and then set on your way, this is the best alternative. It’s fast, convenient, and you don’t have to go out in public to do it. It’s nice when the only time you have to leave is to pick up your prescription as opposed to getting up going to an office waiting around for 30 minutes seeing somebody for 10 then leaving then waiting for your prescription to be ready for another two hours then going to get your prescription and then finally going to home and/or work. This is much much much more efficient.
  • Jun 11, 2021

    By Audrey Harris
    Wait took a while. Visit was quick. I will pick up script tomorrow since pharmacies are closed today. Fast and easy.
  • May 28, 2021

    By Charles Young
    I couldn't find a way to switch to the back camera of the phone. Since Dr needed to look at my feet, using front facing camera was difficult. I had to guess where I was aiming.
  • Quick Service, but not great listeners. Feb 6, 2020

    By Kia Barnes
    I first had a virtual appointment with Dr. Authrine Whyte, who cancelled on me after I waited 20 minutes to see her. Interestingly she was again available when I tried to find another physician. Next, I chose Dr. Ronald Stratton, who has two other virtual patients waiting, but quickly saw me after maybe a 5-7 minute wait. Dr. Stratton asked a few questions and came up with his diagnosis before allowing me to finish answering. As I was trying to ask him a question, he instructed me to press the “End” button. He was not rude, whatsoever, but he was dismissive and seemed rushed. I’m sure he’s seen similar symptoms so often that he knows exactly what’s going on and how to treat it, and I’m sure his methods allowed him to be able to see me so quickly, but I believe it’s important for doctors to hear patients out and be sure they’ve addressed all questions and concerns. Overall, I still got to speak with a physician and get prescriptions from the comfort of my own home and for a very reasonable price. I will absolutely be using this app again, but I believe the physicians should be more considerate that they’re still working with human beings and should treat us as such.
  • Jun 2, 2021

    By Cynthia Finnell
    The therapist that I have is excellent but the connection is not so good. The lenghty "book" that you have to write before you can even see the therapist I think is unnecessary and should be optional
  • Can’t switch between family members Apr 20, 2021

    By siouxzcue13
    The primary reason I have this app is for therapy for my daughter. But because she is not the primary subscriber on my insurance I can access her appointments on the app calendar. The PC version also has issues so it’s not a good alternative. It’s very frustrating that I have to email the therapist on the PC just to get messages to her (which doesn’t notify me). The therapist is great but this app doesn’t for the need and makes it difficult every week to make sure the appointment is kept. This all is only an issue when the therapist schedules the follow up herself because she schedules under my daughter’s name (which is appropriate as she is the one being seen), it is not an issue the first visit because we have used the app to schedule. The issue is the ongoing treatment scheduling requires so much run around. The therapist has to open a slot for a few seconds and I have to grab the appointment right away before someone else takes it. It requires too much out of app communication. I thank the therapist for working with us on this.
  • Apr 3, 2021

    By B B
    This is almost perfect. I would suggest everyone keep in mind the importance of being as thorough as possible with interaction. If you have a temperature and blood pressure gauge use it during visit.
  • Very good Dec 27, 2017

    By Laurenf76
    I’ve been really happy with this. It’s so convenient and the wait time has been reasonable when I’ve used it. The doctors were friendly and helpful. The only complaint I have is that you can’t go back and ask a question or for clarification on the issue you were treated for without starting and paying for a new visit. I’d like to be able to message the doctor for a question about my treatment as long as it pertains only to what I saw the doctor for.
  • Seamless User Experience Nov 19, 2018

    By *Jay Bro*
    For me the process was a seamless one. The doctor canceled my visit for me which was nice though, because I had a sore throat which I believed to have been strep. The doctor was reassuring but indicated that standard practice is that they do not diagnose or perform treatment unless there is a swab taken. It is understandable since they need to be able to test whether it is the flu or a bacterial infection as viral infections cannot be treated successfully with antibiotics. It is only because of this I did not give a full star review. These kind of symptoms will not be diagnosed or treated online by them so buyer beware. I will probably not be using this service again for that reason. Be sure to ask your doctor to cancel the visit on their end if you have these symptoms and have to go into your primary to get swabbed ASAP so you don’t feel worse. Feel better everyone!
  • Great concept, frustrating execution Oct 13, 2020

    By ephelan_
    I started a request for medical care and selected a provider. The forms you fill out before required more typing than necessary. (Like things that could’ve been yes no radio buttons or selecting an address I have on file instead of having to retype it again.) to make matters worse, I got to the end of the form and had to change my pharmacy on file. I did so and it erased every field that I just filled in. I filled them out, AGAIN, and finally hit submit only to be told the practitioner that I had selected is no longer available and to try again later. There should’ve been an option to start over or select a different practitioner!
  • Not the best Jan 6, 2021

    By Trinitymja
    Wouldn’t bother to use this again unless I had no other choice. At this point be aware ALL symptoms will be deemed covid bc it’s an easy cop out for lazy doctors. App worked fine. Got a doc right away. It’s the service. Doc was dismissive and immediately every symptom I had was automatically “covid”. And doomsday “I must quarantine now” None of my symptoms seemed like covid. Went and had both a rapid test yesterday and the nasal swab test this morning. Both negative. As I knew it wasn’t covid. I felt like she just wanted off the call so she said covid so it looked like she was actually answering calls. I was wary of the teledoc thing. I was right to be wary. No help for my actual symptoms
  • I probably won’t use it again Aug 22, 2018

    By PonderingBob
    Update: they refunded the charge but I found the overall experience to be nothing more than a waste of time. As for the app, it was simple enough to use. If you need amoxicillin or cough medicine it’s probably ok. Original review: Doctor charged even though he could not provide services. This app is ridiculous. It is a horrible waste of money. Edit: I called after receiving the developer response. The person on the phone put in a refund request. I will wait for the answer before changing the review. Another thing. Both the “doctor” (the useless person who charged me $49 to say he couldn’t provide me with the service I was paying for) and the person on the phone said that the website says which services are and are not available. I checked all over the app but could not find that information. I did not use a website. I used the app.
  • Great unless you have a prescription Apr 28, 2020

    By MissP-Tat
    I have an ear infection and was initially really satisfied with the service. Signing up, choosing a doctor, and getting through the visit was great. However the doctor sent my antibiotic to the wrong pharmacy in a totally different state. I called the customer service line and waited for over an hour, but the representative was helpful and said he called and left a voicemail at my pharmacy for the prescription. Well apparently that still didn’t work and the pharmacy never received the information. I tried to call the customer service line again, waited on hold another 75 minutes, but there was still another 86 minute wait. I decided to hang up and try again tomorrow. Once the visit is over, the app gives you no other way to follow up or fix an issue without calling the customer service line. There really needs to be a better way to follow up on prescriptions or request it be resent without having to go through a phone call. Most of my doctor’s offices have a mailbox feature so that you can inbox issues like this and a MA can go through and help resolve them. I have no idea what they’re going to charge my insurance for this telemedicine visit, but I’m sure it’s going to be a ridiculous amount for speaking with the doctor for 3 minutes and having to be on hold/talking to customer service reps for 4+ hours.
  • Other services are better and I’m disappointed Apr 23, 2018

    By Lique88
    I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.
  • Apr 29, 2021

    By Michael Clarke
    I've tried to use this app twice in the last 3 years. Both times my account was already locked. The phone number they give you for assistance said they didn't know why it was locked but they would create a ticket and somebody would email me. No timeline. Not the level of support you want from an oncall medical service. It's been 1 hour so far and no email.
  • Not worth the $35 copay Jul 8, 2019

    By 889800123467
    So far I’ve used this app twice as it’s covered by insurance. The first time I was legitimately told to gargle salt water when in reality I had strep, which I told the doctor my 3 already had. The latest time I was told to take OTC Mucinex for my issues. I had already been taking it for two weeks with no improvement. The point is, both times I was told by LiveHealth to follow up with a doctor if I didn’t feel better in a few days. So yeah, I had to go to in person doctors both times since they did nothing and I had strep and an ear infection. Trust me, if you’re drawn to this because they take your insurance, you will end up spending twice your copay to actually get better. Go to the doctor or use doctor on demand.
  • Won’t be using again. Mar 20, 2020

    By Psylantwolfe
    A nicely laid out and seemingly convenient app for contacting professionals when you need them right away, I booked my appointment for a voice only conference with a doctor, had to wait several hours because of COVID-19, which is understandable, I was told which doctor I’d be speaking to so I waited, once my phone finally rang I got a different doctor asking what I needed. Was rude and raised his voice like I was talking to someone who had no Interest in me and wanted to get off the phone. Told me I was overly cautious and said “ so all I have to do is tell your work it’s safe to return and we’re good?” Anyways, you get the idea. I’m not happy with the service and won’t be using it again.
  • Terrible diagnosis. Jan 31, 2020

    By xPoeticxDeathx
    I called the other morning because I already knew what I had, and just wanted antibiotics because I live in a small area and all the offices around here are booked due to a small flu epidemic. I had several (about 10) pictures I took of abscesses, boils, yellow scabs, etc. that I uploaded for this “Doctor” to look over. As he’s talking to me, asking me how this all first started, asked me my temperature and whatnot, and why I thought I had Staph/MRSA. I then explained how it started, explained my fiancé just had MRSA a few months prior, explained the coming of the yellow scabs. I told him I did not currently have a temperature. He told me I could not have Staph/MRSA without having a temperature and ignored the fact my household had just gone through this, but continued to tell me what I had was a herpes outbreak. Seriously, I’m not making this up. So, I told him it was definitely not herpes, and he said to him that’s what it appears to be. He was dead set on his diagnosis and there was no changing his mind. He told me to make an appointment with a physician, and ended the chat. By the time I got into to see a real doctor, the infection had almost gone sepsis. I was given antibiotics because I currently have MRSA. Thank you idiot “doctor” for your wrong diagnosis and almost causing my infection to go sepsis. All I wanted was antibiotics.
  • Waisted $49 on an appointment Jun 29, 2019

    By AshLK1900
    My 8 year old son has swimmers ear and I was looking for an affordable way to get a prescription to help him. I do not have health insurance right now do I was very excited to use this service. Setting up my account and getting an appointment was quick and easy. The doctor was nice and did say he sent a prescription for ear drops to a Publix pharmacy. I had to call customer service after an hour because Publix didn’t receive the prescription. They assured me it would be resent and they would call me back in 20 minutes to let me know when it was resent. They did not call me back but I did get an email from Publix when it was ready. I was shocked to find out the ear drops he prescribed are $246!! I couldn’t afford that so I called customer service again. I let the representative know the pharmacy was closing in an hour and asked if the Doctor could prescribe something more affordable. He said he would get it worked out and call me back before the Pharmacy closed. I have not heard back and it is now 11 pm and my son is in a lot of pain. I have to keep rotating Tylenol and Motrin. I cancelled the $246 ear drops at Publix so now I have waisted $49 and have to find somewhere else to take him in the morning that can help us. I’m very disappointed.
  • May 19, 2021

    By Suzanne
    Unable to complete a simppe video call appointment. Appointments randomly cancelled and rescheduled. KICKED OUT OF APPOINTMENTS IN THE MIDDLE WITH NO WAY TO ACCESS THEM AGAIN. CONSISTENTLY OVERCHARGED BY HUNDREDS OF DOLLARS FOR VISITS EVEN IF THEY WEREN'T COMPLETED. THIS APP CANNOT HANDLE A SIMPLE VIDEO CALL.
  • Terrible company, unreliable, unprofessional Apr 4, 2021

    By Draconis4756
    I’m pretty sure most of the reviews are fake because this company is horrible. So the first therapist I had canceled the appointment 2 min before our appointment, I then got another one and then all she told me was that she couldn’t help me through live health but I should join her privet practice. So then I finally found another that I liked, but then she disappeared. I tried calling their customer service but they would not help me. Key word, would not, not could not. I then found out that she’s out for a couple months. It took me weeks to figure it out. I’d expect the company would let me know and put my into contact with another provider. You also can’t email any of the providers. I tried emailing my dr through it and I’d get no response except for an automated email saying that I should contact 911 for an emergency. Looking for a provider is a horrible experience. You have to go day by day looking for someone. And they even show providers that arn’t taking new patients. I’m dropping them right now for a more expensive provider. Don’t bother with live health, they don’t even have their own customer service. They contract it out and those people do not care about you at all.
  • Waste of Time! Mar 29, 2020

    By N. Mingo
    We waited for 7 hours...yes 7 hours, today. We started with 15 patients ahead of us and watched it countdown...and then back up all day long. Finally, we closed out the app and opened it back up, and the doctor we were waiting “in line” to see was no longer available. We received no notification of any kind, we weren’t assigned to a new doctor, NOTHING. Decided to give it a second chance, this time we chose a phone call instead of video chat. After signing in (again), a screen popped up and said that we could close the app, that the doctor would call when it was time for our visit... 2.5 hours later (now totaling 9.5 hours) we have been 10th in line with no movement at all. Because we chose the call option this time, we weren’t able to cancel and choose a different doctor. Good thing we checked on the status of this doc as well, bc surprise surprise, he was also offline after another long wait. I understand the Coronavirus has our doctors, nurses, and all medical staff drowning and overwhelmed, and I in no way blame them for this issue, but this app needs a TON OF WORK. So, so bad and a complete waste of time.
  • Apr 10, 2021

    By Muzammil Mueen
    30 minutes and waiting for a doctor .. so no, this app is in no way even a tiny bit of replacement for a good old call to a hospital. If you have a cold, a sneeze or anything insignificant to get checked, something that you didn't get checked wouldn't make a difference.. rely on this app.. anything more than that and you're rolling a dice and taking your chances.
  • Would not recommend Jun 5, 2020

    By LO7543
    I recently was night swimming about a few days ago and developed a series of bug bites on my upper right thigh that also moved to my buttocks. I decided it was fleas, because I’ve been bites before, and wanted to prevent infection by visiting a physician. I decided to try this app, considering the pandemic is still ongoing. I was linked with a doctor fairly quick, and within 10 minutes this doctor tried to convince me I had shingles. After I then told him I’ve had no previous experience with chicken pox, and have been vaccinated, he then said he would further access the photo and call me back. After less then 5 minutes, he called me telling me I had herpes. After arguing back and forth about how that isn’t possible and about how I’ve been tested far too recently for that to me true, he continued to tell me I was wrong and sent an anti-viral medication to my pharmacy. Upon picking up, I asked a pharmacist to consult me and take a look themselves. After barely even looking, the pharmacist confirmed they were flea bites.
  • Consistently Awful Service Feb 7, 2018

    By pgshpak
    I’ve been using this app for two years now (Spring 2016-Fall 2018) and its consistently been subpar. I’ve used it for both therapy and medical visits and while the people on the other side of the screen have always been professional, the service itself is poorly maintained. The desktop version is absolutely awful, and I’ve had close to a dozen visits with my therapist where the meeting had to be dropped because of errors either on the app or on the desktop. For some reason the developers decided to remove the ability to grab a therapist out of the waiting room, so when my meeting drops because of app glitches, I can’t just select my provider again. The app also hasn’t been updated to work on any new screen in several years. This app is trash, and I’m hoping my provider switches to Talkspace because I hear good things about that platform. The only reason I’m continuing to use this app is because I like my current therapist.
  • BEWARE - WASTE OF MONEY Feb 27, 2020

    By Jodiee118
    The first time I used this service for my daughter I thought it was the best thing ever. The second time I used this service it was a complete waste. My 10 year old daughter needed antibiotics. All 5 other people in my family had been on antibiotics in the last 2 weeks for sinus & throat infections. The doctor we “saw” was awful and no prescription was given. We hung up and went straight to urgent care where we had a positive strep test & sinus infection and were prescribed antibiotics. She has no insurance so in addition to the lost work time and urgent care fee of $145. we also had the live health $59. fee. I called and spoke with customer service who assured me they would refund the account. That was almost 2 months ago and still no refund. I call weekly and am told a supervisor will call me back and/or issue the refund. Still waiting. Beware! Don’t waste your money. There are many other better services out there.
  • Absolute waste of time Mar 21, 2020

    By Anonymous3577763
    I like the idea of the app, but after my first and only experience with it I am less than thrilled. We waited in queue for a pediatric doctor for 3 hours. After waiting through 23 patients it told us finally we were the next patient. It was like that for almost a full hour. I finally created another account to look at the list of doctors and the one we had just waited 3 hours for was now showing offline. So we were just left in the queue with no information on this and not going to be able to talk with this doctor. This is after waiting with my 2 year old and it being midnight when we found out. Not a fan of an app that doesn’t even give you a notice the doctor went offline. Or I don’t know, maybe switching you to a different doctor since you obviously were waiting for medical advice for your child. Thanks. Not a fan, and I’d rate lower than one star if I could.

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